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Description Join our award-winning company's Customer Care department with great opportunities for growth in your career. About ihateironing We are an exciting, fast-growing and innovative company with big ambitions winning multiple awards. We make busy people's lives easier picking up their dirty laundry and delivering it back cleaned and ironed the next day. Customer care is one of the most important aspects of our business and your role will be an integral part of our successful team. You must have a passion for customer service and will adopt the critical responsibility of ensuring the ihateironing experience is consistently excellent. As our team continues to grow, we're looking for talented Customer Care Associates and Senior Customer Care Associates to join us. We welcome applications from individuals at different stages of their customer service careers, from those looking to grow their skills to experienced professionals ready to take on a senior role. There will be a three week training period in London, for which you must be able to attend. Travel and accommodation will be provided. Requirements We pride ourselves on outstanding customer care and we are looking for someone with the following characteristics, skills and experience to join our ever expanding and successful team: • Two year's minimum previous customer care experience, • Excellent attention to detail, • Well organised and punctual, • A team player, • Honesty and professionalism in everything you do, • Putting in diligent effort, • Dealing with 50+ calls on a daily basis, • Troubleshooting issues that may arise, • Handling customer complaints and providing appropriate solutions, • Ability to think on your feet and use your own initiative, • Liaising with dry cleaners and drivers to enable them to provide continued great service to our customers Benefits • Competitive salary, • Fully remote role, • £20 monthly health and fitness subsidy, • Opportunity for profit-related bonus, • Company pension, • Paid accommodation for 3 weeks training in London, • Subsidised laundry and dry cleaning, • Opportunity for progression, • Great working environment, • Weekend availability required for support_ This role involves a mixture of shifts across the week, including mornings and evenings. You'll be required to work one weekend in every two as part of a fair and balanced rota.

Mercier Consultancy MD is pleased to offer an exciting opportunity for a Danish Speaking Customer Support Representative, working remotely from Greece. This role is perfect for those who are passionate about providing excellent customer service and want the flexibility of working from one of the most beautiful locations in Europe. • Provide high-quality customer support to Danish-speaking clients via phone, email, and chat., • Address inquiries related to products, services, and policies promptly and professionally., • Resolve customer complaints and issues effectively to ensure a high level of customer satisfaction., • Document all customer interactions accurately in our CRM system to support ongoing improvements., • Collaborate with various departments to enhance customer service delivery and implement client solutions., • Stay updated on product knowledge and industry trends to provide informed and relevant assistance., • Fluency in Danish (both written and spoken) is essential; knowledge of English is beneficial., • Previous experience in customer service or support roles is preferred., • Strong communication skills with a focus on delivering exceptional customer experiences., • Excellent problem-solving abilities and a proactive approach to resolving issues., • Familiarity with customer service software and CRM systems is a plus., • Able to work independently in a remote environment while contributing to a collaborative team atmosphere., • A genuine interest in helping customers and enhancing their experience., • Competitive Monthly Salary, • 2 Extra Salaries Per Year, • Fully Paid Relocation Package, • Fully Paid Training, • Health Insurance, • And Much More...

Our well-Established Independent Estate agency and Property management company based in Colchester CO3, are looking for an experienced Maintenance Coordinator to join their busy department.The successful applicant will be responsible for the maintenance coordination of a portfolio of properties; therefore, they must be able to manage their own workload, keep on top of any issues and prioritise jobs as necessary. Responsibilities include but will not be limited to:Overseeing a portfolio of PropertiesMaintenance coordinationHave the ability to demonstrate a track record of managing rental properties.Abiding by regulation/ legislation and processes surrounding Property ManagementStriving to exceed individual targets and standards.Taking inbound phone callsStriving to exceed customer expectations.Handling complaints and providing solutionsMaintaining policies and procedures in accordance with company policiesEnsuring complianceDealing with Landlords, tenants and ContractorsProperty management administrationThe Successful Applicant will need to possess the following skills:Must have 1 years experience as a Property Manager / administratorThe candidates must have intermediate computer literacy.Experience of lettings/property management software packagesProfessional ARLA accreditation would be seen strong advantage but essential.Be able to manage their own workloadFull valid driving licence is essentialThe hours will be: Monday to Friday 9.00am 5.00pm working an occasional Saturday one in four with a day off in the week.Salary range will be: between £28.000pa to £30.000pa depending on experience. If this role is of interest to you and you have the experience the role requirements, please send us your most up to date CV and contact details to either Steve or Kelly at Bastow Irwin Recruitment today. Due to the high volume of enquiries that we receive, we are not always able to respond to all CVs. If you have not received a response within one week, please assume that your application has been unsuccessful in this instance.TPBN1_UKTJ

TECHNICAL CUSTOMER SUPPORT SPECIALIST Salary: £30,000 Location: Northwich - hybrid Contract: Permanent Hours: Mon-Fri (08:00-17:00) or (08:30-17:30) This role is perfect for someone who thrives on helping others and enjoys the challenge of providing expert technical advice across a diverse product range. You will be at the heart of customer interactions, supporting both clients and internal teams with your knowledge of the products. Job Spec: • Provide comprehensive technical support through telephone and ticketing systems, ensuring all queries are addressed promptly and accurately., • Deliver hotline and ticket-based assistance directly to customers, offering first-level qualification of complaints and processing goodwill requests up to specified limits., • Advise customers on technical and commercial matters via phone calls and live chat platforms, ensuring clear communication and effective solutions., • Support customers in selecting products, cross-referencing alternatives, especially during product releases or phase-outs, and identifying cross-selling opportunities., • Assist with service inquiries related to repairs, modifications, or replacement parts by providing detailed information and quotations for standard services., • Perform application tests as required, documenting results thoroughly to ensure transparency and knowledge sharing within the team., • Train new sales employees and trainees on technical aspects of products, fostering a culture of learning and collaboration across departments., • Document all customer contact data and activities accurately, • Initiate corrective actions when documentation errors are identified, contributing to continuous improvement in processes., • Feed the internal knowledge base with expert insights gained from daily interactions, supporting ongoing development for yourself and your colleagues. Person Spec: • A postgraduate with a qualification in Electrical Engineering is essential, • Experience or knowledge of Electrical Engineering experience, • Proficiency in using SAP or similar CRM systems Apply today by clicking on the link - take the first step towards joining a supportive team where your expertise truly matters. Keywords: customer support, technical expertise, electrical engineering, collaborative environment, problem-solving, training opportunities, flexible working opportunities, knowledge sharing Robert Walters Operations Limited is an employment business and employment agency and welcomes applications from all candidates

You will be liaising with the customer, the Housing Ombudsman, Councillors, internal departments and other external stakeholders. For more information about this role, please apply now via this site or contact specialist Social Housing Recruiter, Mark Grove, on. Social Housing Complaints Officer.

Mercier Consultancy MD is thrilled to offer a unique opportunity for Irish Speaking Professionals to join our dynamic team in Sofia, Bulgaria. This position includes a fully paid relocation package, making it an ideal chance to explore a new country while furthering your career. We are seeking enthusiastic individuals who are ready to provide outstanding customer service and embrace a new adventure. • Provide top-notch customer assistance in Irish, ensuring all queries are addressed promptly and effectively., • Resolve customer complaints and issues through effective communication and problem-solving skills., • Maintain accurate records of customer interactions in our CRM system., • Collaborate with fellow team members to enhance service delivery and customer satisfaction., • Stay up-to-date with product knowledge and updates to support customers efficiently., • Engage in training opportunities to continuously improve skills and service techniques., • Fluency in Irish (both spoken and written) is essential; knowledge of English is preferred., • Previous experience in customer service or a related field is an advantage., • Strong communication skills and a dedication to providing excellent customer support., • Ability to maintain composure in stressful situations and manage conflicts effectively., • Willingness to relocate and adapt to a new environment in Sofia, Bulgaria., • Positive attitude towards personal growth and learning in an international workplace., • Competitive Salary, • Monthly Performance Bonus, • Monthly Accommodation Allowance, • Fully Paid Relocation Package, • Fully Paid Training, • Private Gym, • And Much More....

Mercier Consultancy MD is excited to announce openings for Swedish Speaking Customer Support Representatives in Sofia. This role is tailored for individuals fluent in Swedish who are enthusiastic about delivering excellent customer service. You will be responsible for assisting our Swedish-speaking clients, resolving their inquiries, and ensuring a positive experience with our products and services. • Provide outstanding customer support to Swedish-speaking clients through various channels, including phone, email, and chat., • Address inquiries regarding products and services and provide detailed, accurate information., • Efficiently resolve customer complaints and issues, maintaining a focus on customer satisfaction., • Document all interactions with customers accurately and maintain thorough records., • Collaborate with internal teams to improve service processes and enhance the customer experience., • Keep up-to-date with product knowledge and updates to better assist clients., • Fluency in Swedish (both written and spoken); knowledge of English is a plus., • Experience in customer service or a related field is preferred., • Strong communication and problem-solving skills., • Able to manage multiple tasks in a dynamic environment., • Familiarity with customer support software is beneficial., • Enthusiastic, proactive, and a fast learner., • Attention to detail and excellent organizational skills., • Competitive Monthly Salary, • Relocation Package, • Fully Paid Training, • Health Insurance, • And Much More...

Mercier Consultancy MD is thrilled to offer positions for Hungarian Speaking Customer Support Representatives in Sofia. This role is perfect for individuals who are fluent in Hungarian and have a passion for providing top-notch customer service. As a representative, you will engage with our Hungarian-speaking clients, addressing their inquiries and ensuring they receive the best possible support during their interactions with us. • Provide excellent customer support to Hungarian-speaking clients via phone, email, and chat., • Address inquiries related to our products and services, ensuring comprehensive and accurate responses., • Resolve customer issues and complaints efficiently, focusing on customer satisfaction., • Document all customer interactions and maintain detailed records for future reference., • Collaborate with internal teams to improve service delivery and the overall customer experience., • Stay informed on product knowledge to assist customers effectively with their needs., • Fluency in Hungarian (both written and spoken); English language skills are an asset., • Prior experience in customer service or support roles is preferred., • Strong communication and interpersonal skills with a customer-oriented approach., • Ability to manage multiple tasks effectively in a fast-paced environment., • Familiarity with customer support software and tools is advantageous., • Positive attitude and willingness to learn., • Attention to detail and strong problem-solving skills., • Competitive Monthly Salary, • Relocation Package, • Fully Paid Training, • Health Insurance, • And Much More...

Mercier Consultancy MD is currently seeking Dutch/Flemish Speaking Customer Support Representatives to join our team in Sofia. This exciting opportunity is ideal for individuals who are fluent in Dutch/Flemish and passionate about delivering exceptional customer service. You will be responsible for assisting our Dutch/Flemish-speaking clients with their inquiries, ensuring they receive timely and accurate support. • Provide excellent customer support to Dutch/Flemish-speaking customers through phone, email, and chat channels., • Handle product and service-related inquiries, providing clear and comprehensive information., • Resolve customer issues and complaints efficiently while maintaining a high level of customer satisfaction., • Maintain accurate records of all customer interactions and transactions., • Collaborate with internal teams to continuously improve the customer experience., • Stay informed about company products, services, and policies to assist customers effectively., • Fluent in Dutch/Flemish (both written and spoken); proficiency in English is a plus., • Previous experience in customer service or support roles is preferred., • Strong communication and interpersonal skills., • Ability to multitask and work efficiently in a fast-paced environment., • Familiarity with customer support software or CRM systems is advantageous., • Positive attitude with a strong willingness to learn and grow., • Excellent problem-solving skills and attention to detail., • Competitive Monthly Salary, • Relocation Package, • Fully Paid Training, • Health Insurance, • And Much More...

Our mission is to help dental and veterinary clinics make recurring payments as simple as paying by card. We want to make memberships (Plans) and patient finance seamless by ‘combining’ workflows with cards and tapping existing patient data. There are two exciting trends affecting the primary care sector right now. • We believe all businesses are becoming internet businesses. Many clinics now actively ‘push’ online bookings and explore the benefits to handle phone calls with AI agents 24/7., • We believe all revenue is moving towards monthly payments. People pay for more and more ‘stuff’ with a subscription, from cars to music. Dentists and vets are well positioned to benefit due to the strong, recurring relationships with patients. Today, we support over 5,000 dental practices across the UK. 100 more join our platform every month. Tabeo is the dominant market leader for patient finance and seeks to be the same for plans in 3 years. This exciting new, agentic AI solution will complement our existing payment products. Tabeo is profitable. We seek to grow revenue by 50-60% per year and top £30 million per year in 2028. We believe in a remote first approach to work and equip teams with perks and tools so they can thrive. However, we all come together 2x per year for our amazing ‘Team Weeks’. We previously met in Dubai, Lisbon, London and Athens. Next is a surprise! About the role: As we are expanding rapidly and internationally, our ambition is to continue offering real-time support to all our customers. To help us in this ambitious mission, we are looking at reinforcing the Team by bringing on-board a caring, passionate and ambitious Customer Support Associate to join our Finance & Cards pod. This role ensures timely ticket resolution, excellent customer communication, and accurate processing of refunds and finance queries. It also requires strong technical troubleshooting, ownership of core processes, and effective escalation of complex issues or recurring product bugs. Responsibilities: Ticket Handling & SLAs • Handle simple loan-related queries (e.g., loan status, repayment schedules, payment dates)., • Triage refund requests accurately and escalate unclear or atypical cases., • Meet SLA expectations consistently for low-complexity finance tickets. Customer Satisfaction & Communication • Reassure patients about refund timelines, progress, and next steps., • Communicate with empathy in decline scenarios or when delivering difficult updates., • Escalate sensitive or regulatory complaints immediately., • Write clear and concise responses for straightforward finance queries. Product Knowledge & Tools • Understand the difference between Prime and Near-Prime financing flows., • Demonstrate basic knowledge of key finance terms (APR, repayment schedules, soft vs. hard searches)., • Navigate internal tools confidently and follow documented processes with minimal support. Process Ownership & Escalation • Track refund requests end-to-end and keep ticket notes clear and up to date., • Recognise when cases require FCA or compliance review and escalate promptly., • Document all refund actions accurately to support reconciliation., • Flag discrepancies when processes deviate from the documented flow., • 2+ years of prior experience in a customer support role, ideally at a fintech, • Experience with HubSpot or similar CRM/ticketing systems to manage cases efficiently and maintain accurate records., • Comfortable handling both outbound and inbound customer calls and queries, • Excellent communication and writing skills, • Ability to engage with customers in any situation, • Highly organised, meticulous and able to work on multiple projects simultaneously Competitive salary £2,000 per annual CPD package to be used at your discretion Full kit for home office Health insurance and life assurance (including dental and optical) for UK staff Company trips 24 days holiday annually, plus a day off on your birthday Extended parental leave Contributing pension scheme for UK staff We seek a fully remote candidate from the UK or anywhere GMT +/- 1.

Mercier Consultancy MD is thrilled to offer a position for a Dutch/Flemish Speaking Customer Support Representative, with the flexibility of working remotely from beautiful Greece. This exciting opportunity is perfect for individuals passionate about providing exceptional service while enjoying the Mediterranean lifestyle. • Provide top-notch customer support to Dutch/Flemish-speaking clients via various channels, including phone, email, and chat., • Address inquiries related to products, services, and company policies promptly and professionally., • Resolve customer complaints and issues efficiently to ensure high levels of satisfaction., • Document all customer interactions accurately in our CRM system to enable continuous improvement., • Work collaboratively with other departments to deliver comprehensive solutions to customer needs., • Stay updated on product knowledge and industry trends to enhance the quality of customer support provided., • Fluency in Dutch or Flemish (both written and spoken) is essential; proficiency in English is advantageous., • Experience in customer service or support roles is preferred., • Excellent communication skills with a friendly and professional demeanor., • Strong problem-solving capabilities and a proactive approach to handling customer inquiries., • Familiarity with customer service software and CRM systems is a plus., • Able to work independently while effectively contributing to a team-oriented environment., • A passion for helping others and a desire to create positive customer experiences., • Competitive Monthly Salary, • 2 Extra Salaries Per Year, • Fully Paid Relocation Package, • Fully Paid Training, • Health Insurance, • And Much More...

Mercier Consultancy MD is excited to announce a position for a Dutch Speaking Customer Support Representative, offering flexibility with a remote work arrangement in Bulgaria, complete with paid relocation. This role is ideal for individuals passionate about providing exceptional customer service while exploring the beautiful culture and scenery of Bulgaria. • Deliver outstanding customer support to Dutch-speaking clients through multiple channels including phone, email, and chat., • Respond to inquiries about products, services, and company policies with accuracy and professionalism., • Effectively manage and resolve customer complaints and issues, ensuring a positive customer experience., • Maintain accurate records of customer interactions and feedback in our CRM system., • Collaborate with different teams to implement effective solutions and enhance service delivery., • Stay informed about company products and industry trends to provide knowledgeable assistance., • Fluency in Dutch (both written and spoken) is essential; proficiency in English is a plus., • Experience in customer service or support roles is preferred., • Strong communication skills with a focus on building positive relationships with customers., • Excellent problem-solving abilities and a proactive approach to customer inquiries., • Familiarity with customer service software and CRM systems is beneficial., • Ability to work independently in a remote setting while maintaining team collaboration., • A willingness to relocate to Bulgaria and adapt to a new cultural environment., • Competitive Monthly Salary, • Fully Paid Relocation Package, • Fully Paid Training, • Health Insurance, • Performance bonus, • And Much More...

Our purpose 🌍 Inspiring and empowering our people to create a positive difference for themselves, our clients and the planet. Sustainable Energy First is an energy and sustainability consultancy, founded to solve energy management problems in very large, complex commercial estates. This remains the core of our business driven by a commitment to sustainability and the goal of reducing our clients’ carbon footprint. The Role in a Nutshell 🐿️ To grow, develop, and retain a profitable portfolio of mid-market customers through proactive, telephony-based account management. This role is responsible for driving revenue growth, enhancing customer satisfaction, and identifying new business opportunities through cross-selling and upselling. 👉 Manage a defined portfolio of mid-market customers, acting as their primary point of contact. 👉 Drive revenue growth by identifying and converting new business opportunities within existing and new accounts. 👉 Maintain accurate and timely records in the Salesforce system to support forecasting and pipeline visibility. 👉 Build strong, trust-based relationships through regular telephony-based engagement. 👉 Resolve customer queries, complaints, and issues efficiently and professionally. 👉 Prioritise customer engagement based on data insights and business value. 👉 Collaborate with internal teams (e.g. Operations, Sales Support) to ensure service excellence and data accuracy. 👉 Provide accurate sales forecasts on a daily and weekly basis. Sales goals: 👉 Achievement of monthly revenue targets as defined by the business. 👉 Contribution to a £5 million annual revenue target through effective pipeline management. 👉 High levels of customer satisfaction and retention. 👉 Accurate Salesforce data to support business planning and reporting. 👉 Increased customer lifetime value through strategic account development. Key ingredients for the role ✅ Proven experience in a sales or account management environment. ✅ Strong negotiation, influencing, and communication skills. ✅ Commercially minded with a proactive approach to identifying opportunities. ✅ Proficient in Microsoft Office and Salesforce systems. ✅ Strong analytical and problem-solving skills. ✅ Ability to manage large datasets and extract actionable insights. ✅ Knowledge of the UK energy market and supplier propositions is desirable. 💷 Salary: To be discussed at interview 🌴 Holidays: 25 days + bank holidays + 🥳 your birthday off, increasing to 30 days on length of service 🏠 Hybrid working (at least 2 days per week working from our Fulwood, Preston office) ⌛Flexible working - including the ability to bank up to to 5 extra days off per year ⛹🏽 Gym contribution 💰 Long service awards 🩺 Private Medical Insurance 🐣 Enhanced paternity/non-pregnant colleague and maternity/pregnant colleague leave 🏥 Simply Health scheme EV Scheme Inclusion and Belonging We believe that diversity is more than a commitment, it’s at the heart 🤎 of who we are. We aim to create an environment where everyone feels respected, valued, and empowered to bring their whole selves to work. We celebrate different perspectives, backgrounds, and experiences because we know they make us stronger, bolder and more imaginative, which link to our core values. By fostering a culture of belonging, we aim to provide a workplace where every voice is heard, and every individual can thrive. Our culture has been set up to bring the best out of our people. If we sound like the kind of business where you’re ready to take the next step, then we look forward to hearing from you!

SECURITY OPERATIONS MANAGER Location: London and surrounding territories Salary: £50,000 + Car Join an Award-Winning Business That Puts People First We’re a leading national security, commercial cleaning and associated services provider. We’re no ordinary security company – with hundreds of highly-skilled and experienced security personnel on our team, we are a leading security provider, offering security services UK businesses can trust. As we continue to expand, we’re looking for an exceptional Security Operations Manager to join our rapidly growing team. What You’ll Be Doing Operational Account Planning and Delivery • Oversee day-to-day security operations across all client sites., • Ensure that security staff are deployed effectively according to client contracts and operational needs., • Monitor service quality and take corrective action when performance issues arise., • Implement and maintain Standard Operating Procedures (SOPs) for all security operations., • Ensure your operational portfolio has an appropriate and compliant resource base to deliver against client expectations., • Support our company-wide Employee Engagement Strategy that sets us apart in terms of how we care for our employees at all levels., • Develop and maintain productive and collaborative working relationships with all departments and support functions within the business. Client Perspective (existing and new) • Serve as the primary contact for clients, ensuring satisfaction with security services., • Conduct regular client meetings, site visits, and performance evaluations., • Address and resolve client complaints or incidents promptly., • Prepare operational and incident reports for clients as required., • Take responsibility for the mobilising of new contracts to ensure a ‘right first time’ approach facilitating a sound platform to build the relationship, • Play an active part in being an ambassador for the business by ensuring you personally engage with social media challenges, internal communications and wider networking opportunities. Operative Perspective – Ensure all operatives are offered suitable work in line with our contractual obligations and receive a professional and proactive service • Recruit, train, and supervise security personnel, including guards and Supervisors., • Conduct performance reviews, appraisals, and disciplinary procedures as necessary., • Prepare and manage duty rosters and ensure adequate shift coverage., • Promote a culture of professionalism, teamwork, and accountability among staff., • Ensure at all times that Health & Safety and Compliance with relevant legislation is an absolute priority throughout the business, minimising risks to employees, third parties and the company People & Learning Perspective – Manage the performance and development of employees to maximise productivity, exceed targets and ensure staff retention • Communicate the company’s vision and mission throughout the Company, ensuring clarity of purpose and engagement from all levels of staff, • Lead, manage and mentor all direct reports; motivating on an individual and team basis, to achieve the targets and objectives set by the business, • Identify and analyse any performance or behavioural issues and ensure that the appropriate performance management tools are applied promptly, to ensure the necessary improvement Operations Perspective – Maximise productivity and deliver an efficient and effective service to clients through the application of agreed company processes and procedures • Ensure compliance with all current and new company processes, procedures and service related legislation to deliver a fully compliant workforce, • Provide leadership and support to your team to deliver company initiatives and objectives, • Support and champion relevant change initiatives Financial Perspective – Deliver profitable turnover and encourage service growth • Enhance profitability where practicably and ethically possible, • Inform the Regional Operations Manager, Director – Security and Finance Director immediately about any real or perceived threats to the financial performance of the Company or any items which will materially impact upon forecasts What We’re Looking For • Service line operational expertise in the allocated service discipline area., • Excellent people management skills and experience of leading and managing multiple site, geographically diverse teams, • Experience of working in a client service driven environment, • Proactive advocate and user of social media channels to demonstrate client and employee engagement, • Experience of working closely alongside a business development team and can demonstrate new business wins and development of existing business, • Strong financial and commercial awareness, including legal governance and contractual terms adherence, • Ability to think strategically and contribute to the businesses forward ambitions, • Excellent communication skills – both verbal and written, • Confident presentation skills, • Self-motivated and able to adapt to a changing environment, • Skilled influencer, • Demonstrates the ability to forge and maintain relationships, • Good organisational and time management skills, • IT skills, specifically Word, Excel and PowerPoint, • Ability to work collaboratively, • Must hold a full UK driving license with no more than 6 penalty points, • SIA Licence Most importantly — you lead by example, influence with credibility, and build relationships that last. The Package • £50,000 basic salary, • Company Car or Car Allowance, • 35 days holiday (including bank holidays) Why Join Us? • Ethical Business, always looking to reduce our environmental impact and our use of the planet’s resources., • Equal Opportunities Employer who promotes diversity., • Innovative Approach to the Employee Journey, • A defined purpose-driven set of values helps our employees understand what we stand for and fosters the shared sense of responsibility and family-feel to our business If you’re ready to step into a role where you can truly shape operations, influence growth, and develop high-performing teams — we want to hear from you.

Working model: Remote Hours: Full time, 37 hours per week (8:30am- 5:00pm) Contract type: Temporary (initial 3 months) DBS requirement: Basic We’re recruiting on behalf of a well-structured public sector organisation currently undergoing systems improvement and service transformation. They’re looking for a Business Systems Officer to join the team on an interim basis, supporting both digital projects and operational service delivery. This role will suit someone with strong Excel and administration skills who’s comfortable working with housing or business systems, data reporting, and service support. Key responsibilities: • Provide day-to-day technical and administrative support to the service team, • Assist with upgrades, replacements and ongoing maintenance of internal systems (e.g. NEC Housing or similar platforms), • Reconcile rent and housing benefit payments, including year-end processing, • Prepare and analyse service data for reports, KPIs and performance reviews, • Support the production of letters, notices, and formal documentation, • Respond to FOI requests and basic-level complaints, ensuring accurate records, • Contribute to resident engagement activities and training coordination, • Maintain up-to-date manual and electronic records and filing systems, • Share knowledge across the team and deputise for senior colleagues when required Experience and skills required: • Strong Microsoft Office skills, especially Excel, Word and Outlook, • Experience in administration or business systems support, • Comfortable working with data, reconciling payments, and producing reports, • Proactive and organised, with strong attention to detail, • Ideally experience in a housing, local authority, or public sector setting, • Familiarity with NEC Housing or similar housing management systems, • Awareness of records management and reporting standards If you're available at short notice and have the skills to step into a varied support role that blends technical admin with digital project input, we’d love to hear from you. Apply now or get in touch to discuss the role in more detail.

Mercier Consultancy MD is thrilled to invite applications for the position of Dutch Speaking Customer Support Representative, offering a fantastic relocation package to Sofia, Bulgaria. This role is perfect for customer service enthusiasts looking to immerse themselves in a vibrant culture while providing top-notch support to our Dutch-speaking clients. • Offer exceptional customer support to Dutch-speaking clients across various communication channels including phone, email, and chat., • Respond to inquiries regarding products, services, and company policies with accuracy and professionalism., • Proactively resolve customer complaints and issues, ensuring a high level of customer satisfaction., • Document all customer interactions thoroughly in our CRM system to aid continuous improvement., • Coordinate with different departments to enhance customer experience and address specific needs., • Stay updated on product knowledge and industry trends to provide informed assistance., • Fluency in Dutch (both spoken and written) is essential; knowledge of English is a plus., • Experience in customer service or support roles is highly preferred., • Excellent communication skills with a friendly and professional demeanor., • Strong problem-solving abilities and a proactive approach to customer inquiries., • Familiarity with customer service software and CRM systems is beneficial., • Able to work independently and collaboratively within a team-oriented environment., • A willingness to relocate to Sofia, Bulgaria, and embrace its rich culture and lifestyle., • Competitive Monthly Salary, • Relocation Package, • Fully Paid Training, • Health Insurance, • And Much More...

Mercier Consultancy MD is thrilled to announce an exciting opportunity for a Dutch Speaking Customer Support Representative, complete with paid relocation to Sofia, Bulgaria. This role is essential in maintaining our high standards of customer service and providing outstanding support to our Dutch-speaking clientele. Join our diverse and dynamic team, and make a significant impact on customer satisfaction! • Offer exceptional customer support to Dutch-speaking clients via phone, email, and chat., • Respond to inquiries regarding products and services with accuracy and professionalism., • Efficiently resolve customer issues and complaints to ensure maximum satisfaction., • Document each customer interaction thoroughly for quality assurance., • Collaborate with internal teams to provide effective solutions and enhance service delivery., • Stay updated on our products, services, and industry trends to provide knowledgeable assistance., • Fluency in Dutch (both written and spoken) is essential; knowledge of English is a plus., • Proven experience in customer support or service roles is preferred., • Excellent communication skills with a focus on building positive customer relationships., • Strong problem-solving skills and a proactive approach to customer service., • Experience with CRM systems and customer support software is beneficial., • Ability to work both independently and collaboratively in a team setting., • Willingness to relocate to Sofia, Bulgaria, and embrace a new cultural environment., • Competitive Monthly Salary, • Fully Paid Relocation Package, • Fully Paid Training, • Health Insurance, • Welcome bonus, • Performance bonus, • And Much More...

Mercier Consultancy MD is seeking Finnish Speaking Customer Support Representatives to join our team in Sofia. If you are fluent in Finnish and enjoy assisting customers with their inquiries, this could be the perfect opportunity for you. You will be responsible for delivering high-quality support to our Finnish-speaking clients, ensuring their satisfaction and fostering positive relationships. • Provide exceptional customer service to Finnish-speaking clients via phone, email, and chat., • Respond promptly and accurately to customer inquiries regarding products and services., • Efficiently handle and resolve customer concerns and complaints., • Maintain thorough records of customer interactions and transactions., • Collaborate with internal teams to enhance the overall customer experience., • Stay updated on product knowledge and company policies to assist customers effectively., • Fluency in Finnish (both written and spoken); English skills are a plus., • Previous experience in customer service is preferred but not mandatory., • Strong communication and interpersonal skills., • Ability to multitask and work efficiently in a fast-paced environment., • Familiarity with customer support software is advantageous., • Positive attitude with a willingness to learn and adapt., • Attention to detail and good problem-solving skills., • Competitive Monthly Salary, • Relocation Package, • Fully Paid Training, • Health Insurance, • And Much More...

Mercier Consultancy MD is actively seeking enthusiastic all-rounders for our Danish Speaking Customer Support Representative positions in Sofia. This role is perfect for individuals who are fluent in Danish and are eager to provide exceptional support while working within a dynamic and diverse team. As the first point of contact for our Danish-speaking customers, you will play a vital role in ensuring customer satisfaction by assisting with inquiries and resolving issues in a timely manner. • Provide top-notch customer service to Danish-speaking clients through various channels including phone, email, and chat., • Handle inquiries related to our products and services, ensuring accurate information is communicated., • Resolve customer complaints and concerns with a focus on customer satisfaction., • Maintain records of customer interactions, documenting any necessary follow-up actions., • Collaborate with cross-functional teams to improve processes and enhance the customer experience., • Stay informed on product knowledge to effectively assist customers., • Fluency in Danish (both written and spoken); English proficiency is a bonus., • Prior experience in customer service or support roles is preferred., • Strong communication skills and a customer-oriented mindset., • Ability to multitask and work efficiently in a fast-paced environment., • Familiarity with customer support software or tools is an advantage., • Willingness to learn and adapt to new systems and procedures., • Detail-oriented and highly organized., • Competitive Monthly Salary, • Relocation Package, • Fully Paid Training, • Health Insurance, • And Much More...

Mercier Consultancy MD is thrilled to offer an exciting opportunity for a German Speaking Customer Support Representative in a remote role based in beautiful Greece. This position is perfect for customer service professionals who are fluent in German and want to work in a dynamic environment while enjoying the picturesque landscapes and rich culture of Greece. • Provide exceptional customer support to German-speaking clients through various channels, including phone, email, and chat., • Assist customers with inquiries regarding products, services, and company policies with clarity and professionalism., • Resolve customer concerns and complaints effectively to ensure high levels of satisfaction., • Maintain accurate documentation of customer interactions and feedback within our CRM system., • Collaborate with internal teams to deliver comprehensive solutions and enhance customer experience., • Stay up-to-date with industry trends and product knowledge to provide informed and effective support., • Fluency in German (both written and spoken) is essential; knowledge of English is advantageous., • Experience in customer service or support roles is preferred., • Strong communication skills and an ability to build rapport with customers., • Excellent problem-solving skills and a proactive approach in assisting customers., • Familiarity with customer service software and CRM systems is beneficial., • Able to work independently in a remote setting while contributing positively to team efforts., • A desire to work in a multicultural environment and embrace the lifestyle in Greece., • Competitive Monthly Salary, • Fully Paid Relocation Package, • High Monthly Performance Bonus, • Fully Paid Training, • Health Insurance, • And Much More...

Competitive salary Car Allowance: £600.00 per month Laptop provided Mobile phone provided Pension scheme: 5% Employee and 3% Employer contribution Quarterly and Yearly Bonuses (based on individual and company performance) Location: While the role is primarily remote, candidates should be based in the UK. Occasional travel to meet clients and attend meetings will be required. Why Join Us? This opportunity is with a leading supplier in Low Voltage Distribution Systems, offering innovative solutions to the domestic, industrial, and commercial sectors across the United Kingdom. The company takes pride in its fresh and forward-thinking approach to designing and manufacturing low voltage power distribution systems. If you're looking to join a growing business and thrive in a supportive yet challenging environment, this role is ideal for you. Key Responsibilities: Directly report to your Line Manager on a weekly basis, providing updates on activities and progress. Submit weekly reports detailing your activities and performance. Actively promote the company's image and product offerings in the UK market. Prospect and develop new business opportunities through warm calls and strategic marketing initiatives. Generate new leads and track activity using internal systems. Maintain daily communication via phone and email with existing and potential customers to provide quotes, promote products, and nurture relationships. Serve as the primary point of contact for customer inquiries, ensuring a high level of service and managing customer expectations. Collaborate with other sales representatives to drive overall business growth. Assess customer needs to recommend appropriate products or solutions for specific projects. Manage client accounts, maintaining ongoing communication and addressing any issues or complaints. Provide accurate and timely quotes to customers. Conduct regular site visits to solidify relationships with existing clients and identify new business opportunities. Strategically plan to achieve and exceed sales targets. Deliver exceptional customer care, service, and after-sales support. Identify and explore new markets, business opportunities, and strategies to expand the customer base. Adhere to all company policies and procedures. Key Attributes of the Successful Candidate: Self-motivated with the ability to work independently and under minimal supervision. Proven sales experience within the Low Voltage Electrical Industry. Exceptional time management skills and the ability to meet tight deadlines. Strong negotiation skills, coupled with patience and tact when dealing with customers. Excellent verbal and written communication skills. Ability to develop long-term client relationships and foster rapport. Attention to detail and accuracy in all aspects of work. Commercial mindset with a focus on project development and business growth. A positive, "can-do" attitude with a commitment to achieving results. Essential Requirements: A minimum of 3-5 years of proven experience in sales, exceeding targets in the Low Voltage Electrical Industry. Demonstrated experience in business development and driving the sales process from initiation to closure. Strong background in sales and marketing within the electrical industry. Proficiency in Microsoft Office tools (Outlook, Excel, PowerPoint, Word). Strong communication and interpersonal skills. Experience in account management, including maintaining and building client relationships. Ability to provide market insights, including competitor analysis, product trends, and regulatory changes. Team player with a collaborative approach. This role is ideal for a driven and dynamic individual who thrives in a fast-paced sales environment and is passionate about delivering results. If you're ready to take on a new challenge and be part of a growing organisation, apply today! Should you require any support or assistance, please contact your local Gi Group office. Gi Group Holdings Recruitment Limited are proud founding members of Menopause in business, pledge members for Neurodiversity in business, Disability committed members, Silver status pledge members for the Armed Forces Covenant, and Bronze trail blazers for Racial Equality matters. Gi Group Holdings Recruitment Limited group of companies includes Gi Recruitment Limited, Draefern Limited, Gi Group Recruitment Ltd, INTOO (UK) Limited, Marks Sattin (UK) Limited, TACK TMI UK Limited, Grafton Professional Staffing Limited, Encore Personnel Services, Gi Group Ireland Limited and Kelly Services (UK) Ltd. Gi Group Ireland Limited are acting as an Employment Agency in relation to this role. We are committed to protecting the privacy of all our candidates and clients. If you choose to apply, your information will be processed in accordance with the Gi Group Privacy Statement. To view a copy and to help you understand how we collect, use and process your personal data please visit the Privacy page on our Gi Group website.

Our well Established Independent Client are looking for an experienced Property Manager to join in their busy Property management department. The successful applicant will be responsible for a portfolio of properties; therefore they must be able to manage their own workload and also delegate to others, keep on top of any issues and prioritise jobs as necessary. Responsibilities include but will not be limited to: • Team meetings, • Maintenance coordination, • Implementing excellent relationships with all contractors, • Implement new procedures, • Have the ability to demonstrate a track record of managing rental properties, • Be fully conversant with current regulation/ legislation and processes surrounding APT Property Management, • Striving to exceed individual targets and standards., • Referring business across departments to maximise business opportunities, • Striving to exceed customer expectations, • Handling complaints and providing solutions, • Maintaining policies and procedures in accordance with company policies, • Ensuring compliance and all Property management legislation, • Supporting the team when required., • Section notices 21 & 8, • Carrying out inspections The Successful Applicant will need to possess the following skills: • Must have at least 3 years’ experie...

Our well Established Independent Client are looking for an experienced Property Manager to join in their busy Property management department. The successful applicant will be responsible for a portfolio of properties; therefore they must be able to manage their own workload and also delegate to others, keep on top of any issues and prioritise jobs as necessary. Responsibilities include but will not be limited to: Team meetings Maintenance coordination Implementing excellent relationships with all contractors Implement new procedures Have the ability to demonstrate a track record of managing rental properties Be fully conversant with current regulation/ legislation and processes surrounding APT Property Management Striving to exceed individual targets and standards. Referring business across departments to maximise business opportunities Striving to exceed customer expectations Handling complaints and providing solutions Maintaining policies and procedures in accordance with company policies Ensuring compliance and all Property management legislation Supporting the team when required. Section notices 21 & 8 Carrying out inspections The Successful Applicant will need to possess the following skills: Must have at least 3 years’ experience in managing a team of Property Property Managers * Minimum 3 years Property Managemen...

Our well-Established Independent Estate agency and Property management company based in Colchester CO3, are looking for an experienced Maintenance Coordinator to join their busy department. The successful applicant will be responsible for the maintenance coordination of a portfolio of properties; therefore, they must be able to manage their own workload, keep on top of any issues and prioritise jobs as necessary. Responsibilities include but will not be limited to: • Overseeing a portfolio of Properties, • Maintenance coordination, • Have the ability to demonstrate a track record of managing rental properties., • Abiding by regulation/ legislation and processes surrounding Property Management, • Striving to exceed individual targets and standards., • Taking inbound phone calls, • Striving to exceed customer expectations., • Handling complaints and providing solutions, • Maintaining policies and procedures in accordance with company policies, • Ensuring compliance, • Dealing with Landlords, tenants and Contractors, • Property management administration The Successful Applicant will need to possess th...

BURGERS & FRIES AND INCREDIBLE CAREERS! We're the burger restaurant with the uncomplicated formula: burgers and fries cooked to perfection, with no frozen ingredients. And we've stuck to the same 'perfect and serve' philosophy since our family business began in 1986. In every restaurant, you'll find talented Shift Managers and you will be responsible for supporting the General and Assistant Managers to ensure that every shift is run to Five Guys standards and that every customer leaves the restaurant feeling better than when they arrived. Our Shift Managers are there to demonstrate leadership, coaching and direction to the team and bringing our values to life for their team and our customers. REWARDS • An achievable bonus scheme worth up to 10% of annual salary, • An additional Secret Shopper bonus worth up to £2,000, • Long service Love2Shop voucher reward - 5 years £500, 10 years £1,000, • 28 Days paid holiday, • Paid breaks, • Free burgers, fries and shakes while on shift, • Life assurance, • All employees get access to Stream. The financial wellbeing app with simple-to-use, flexible benefits built around your pay.OTHER AWESOME PERKS, • Days out and social events, • Team competitions - Fry Cup and Olympics, • Five Guys Perks - employee discount program, • Access to wellbeing support and employee assistance programme (EAP), • Development opportunities to grow a career with us!, • Enhanced Maternity & Paternity Leave, • Pension schemeAS A SHIFT MANAGER, YOU'LL BE RESPONSBILE FOR, • Our people - Leading from the front and being hands-on, working on the line and on the dining area, • Supporting the General Manager in the delivery of perfect burgers and fries while providing a above & beyond experience for your team and customers, • Creating an awesome working environment where people are happy to come to work and have fun while leading with our Values - Competitive, Enthusiastic, Family, Get It Done and Integrity, • Ensuring every customer is delighted with their order and their Five Guys experience - You will deal with complaints promptly in an open and honest way, • You will ensure that each shift runs as smoothly as possible and that our values form part of your shift managementWHAT YOU BRING TO THE TABLE, • Experience: Ideally, you have at least 1 year of management experience in a similar role within a high-volume hospitality or QSR environment. You know what it takes to run a busy shift and keep the energy high, • Customer Satisfaction: You are obsessed with the guest experience and have the numbers to prove it. You have a track record of driving customer satisfaction scores, increasing engagement, and consistently delivering excellent Mystery Shopper results and positive reviews, • Financial Responsibility: You understand the basics of running a profitable shift, managing crew breaks, minimising food waste, and deploying the team effectively during the rush, • Leadership Skills: You are a natural motivator who enjoys being hands-on. You lead by example and know how to get the best out of the Crew during a busy service, • Operational Excellence: You have a good working knowledge of Food Hygiene and Health & Safety standards and know how to enforce them on the line, • Flexibility: You are available to work a variety of shifts, including evenings, weekends, and holidays INCREDIBLE CAREERS WITH FIVE GUYS, • If you are ambitious and want to grow - we can provide you with support and the right tools to build a career with us, • Your next step would be an Assistant Manager, • Five Guys isn't just a job - it can be a career!

Mercier Consultancy MD is thrilled to offer an opportunity for an Irish Speaking Customer Service Agent in Bulgaria, complete with fully paid relocation. This unique role invites you to be part of a dynamic team where you will provide top-tier support to Irish-speaking customers while experiencing the vibrant culture of Bulgaria. • Deliver outstanding customer service to Irish-speaking clients via phone, email, and chat, addressing a range of inquiries., • Offer clear guidance on products and services, ensuring customers receive accurate and helpful information., • Resolve customer issues and complaints with professionalism and a solution-oriented approach., • Maintain meticulous records of customer interactions in the CRM system for quality assurance., • Collaborate with colleagues and management to enhance service delivery and customer satisfaction., • Stay informed about company offerings, promotions, and updates to provide insightful service., • Fluency in Irish (both written and spoken); proficiency in English is highly beneficial., • Experience in customer service, preferred in a call center or support environment., • Excellent communication and interpersonal skills with a dedication to customer satisfaction., • Strong problem-solving abilities and a proactive attitude toward addressing challenges., • Proficient in CRM systems and adept with standard office software., • Self-motivated and capable of working independently in a team-oriented environment., • Willingness to relocate to Bulgaria and adapt to a new culture., • Competitive Monthly Salary, • Fully Paid Relocation Package, • Monthly Performance Bonus, • Fully Paid Training, • Health Insurance, • And Much More...

Mercier Consultancy MD is pleased to announce an opportunity for a Polish Speaking Customer Support Representative, with the added benefit of paid relocation to Sofia, Bulgaria. This role is essential in delivering high-quality support to our esteemed Polish-speaking clients. As a part of our dedicated team, you will ensure the efficient handling of customer inquiries and foster positive relationships that enhance overall customer satisfaction. • Provide comprehensive customer support to Polish-speaking clients via various channels including telephone, email, and chat., • Respond accurately to inquiries regarding products, services, and company policies in a timely manner., • Efficiently resolve customer issues and complaints, thus ensuring a high level of customer satisfaction., • Maintain meticulous records of customer interactions and resolutions in our CRM system., • Collaborate with different departments to facilitate effective solutions to client needs., • Keep abreast of the latest product knowledge, services, and industry trends to enhance the quality of customer support., • Fluency in Polish (both written and spoken) is mandatory; proficiency in English is advantageous., • Experience in customer service or support roles is highly preferred., • Strong communication and interpersonal skills, with a focus on customer relations., • Proficient problem-solving abilities with a proactive approach to addressing customer concerns., • Familiarity with customer service software and CRM systems is beneficial., • Capacity to work both independently and collaboratively within a dynamic team environment., • A willingness to relocate to Sofia, Bulgaria, and adapt to a new cultural landscape., • Competitive Monthly Salary, • Fully Paid Relocation Package, • High Monthly Performance Bonus, • Fully Paid Training, • Health Insurance, • And Much More...

Job Title: Customer Care Associate Location: Remote (with quarterly travel for team meetings) Brand: LRG Salary: Competitive Salary Package About Us: LRG are an award-winning national property company, who are going through exciting periods of growth and offer tailored training and development programmes at all levels. With over 300 branches across England and Wales we have a reputation for perfection and delivering an outstanding customer experience. Investment in people is built into our culture, and there are opportunities for driven individuals to achieve their career aspirations within the company. Job Summary and key responsibilities As a Customer Care Associate, you’ll play a key role in managing and resolving customer complaints, supporting branch teams, and maintaining the Group’s reputation for excellent service. Working closely with the Customer Care Manager, you’ll handle complex complaints, provide expert guidance, and ensure service standards are met consistently across the business. Key Responsibilities: Provide administrative and technical support to the Customer Care Manager and Director of Customer Support and Engagement Manage the Customer Care email inbox to allocate emails using the colour coding system Review complaints and where appropriate referring cases directly to a Regional Director for prompt response to prevent escalation Accurate recording of complaints received across the Group, issue acknowledgements, and ensure all LRG’s Service Level Agreements are met Promptly answer the Customer Care phone line in a professional and helpful manner Manage the outstanding complaints and chase internally to ensure LRG’s Service Level Agreements are met Hold video meetings with senior staff to offer guidance on Stage One complaints and escalate appropriately for Stage Two cases Assist the Customer Care Associates to support them in responding to Stage Two and Three complaints Investigate and collate data for Stage Two and Stage Three complaints Communicate directly with complainants to work towards swift and fair resolutions Draft high-quality written responses for Stage Two and Stage Three complaints Assist with managing communications with The Property Ombudsman (TPO) and oversee the administration of TPO complaints Support the monitoring and management of social media reviews and messages. Assist in the administration and management of _ to maintain the Group’s online presence. Maintain a thorough working knowledge of LRG’s systems, procedures, and business variations. Keep up to date with industry legislation and regulatory changes. What are we looking for: Extensive knowledge of the lettings industry, supported by significant hands-on experience. Exceptional attention to detail and clear, professional communication skills. Propertymark Level 3 qualification (or currently working towards it/willing to complete). Strong reporting skills, with the ability to extract and present data effectively in Excel. Excellent administrative and letter-writing abilities. Confident problem-solver, capable of managing legal and procedural queries from branch staff. Collaborative team player with a proactive approach. Proficient in Microsoft Office applications. What we can offer you: Proven track record for career growth and advancement within the company Market leading training and ongoing professional development Supportive and collaborative team environment Benefits: Competitive base salary and Commission structure Quarterly and yearly awards Salary sacrifice pension scheme Generous Holiday allowance, increasing by 1 day per year based on service up to an additional 5 days holiday per year LRG are an equal opportunities employer and encourage candidates of all backgrounds to apply. We look forward to welcoming a dedicated individual to our team who shares our commitment to excellence in the Real Estate Industry. LRG does not engage the services of Recruitment agencies for the purpose of hiring. All job openings are managed directly by our Internal Recruitment team. We do not accept unsolicited CVs or candidate referral from Recruitment agencies, and any such submissions will not be considered.

Our very well established, independent client, is looking for a trainee Property Manager to join their successful Property Management department in Colchester CO3 The successful applicant will be given full training on how to be responsible for looking after a portfolio of properties; therefore, they must be able to take on board important information quickly and responsilbly and also to be able to manage their own workload, be able to work closely with others and keep on top of any issues and prioritise jobs as necessary. Full training will be given, but any previous Lettings negotiator or administration experience would be a bonus. Responsibilities include but will not be limited to: • Working with and supporting the senior Property Manager, • Attending Team meetings, • Learning the process of section notices (21 & 8), • Leaarning how to implement new procedures., • Have the ability to learn fast and implement the management of rental properties., • Be fully conversant with current regulation/ legislation and processes surrounding Property Management, • Dealing with maintenance contractors daily, • Striving to exceed team targets and standards., • Learning how to complete property inspections, • Striving to exceed customer expectations., • Handling complaints and providing solutions for tenants and landlords, • Maintaining policies and procedures in accordance with company policies, • Ensuring compliance, • Full training given The Successful Applicant will need to possess the following skills: • A strong interest in a career in Property Management, • Residential Property industry Experience would be a benefit, • The candidates must have intermediate computer literacy., • Experience of lettings/property management software packages, • Be able to manage their own workload., • Full valid driving licence is preferable but not essential. (Use of pool cars), • Excellent administrative skills and experience with word & excel The hours will be: Monday to Thursday 9.00am to 5.00pm & Fridays 9.00am - 5.00pm Every other Saturday 9.00am - 3.00pm, day off in the week. Salary range will be: between £24.000pa to £26,500pa depending on experience. If this role is of interest to you and you and you have the experience the role requires, please send us your most up to date CV and contact details to either Kelly or Steve Bastow Irwin Recruitment. Due to the high volume of enquiries that we receive, we are not always able to respond to all CVs. If you have not received a response within one week, please assume that your application has been unsuccessful in this instance. JBRP1_UKTJ

Job DescriptionRepairs Officer Salary: £44,109 £46,444 Location: Norfolk (Field-based) Hours: 37 hours per week | MondayFriday Contract Type: Permanent A leading social housing provider is seeking an experienced Repairs Officer to join their growing Maintenance team. This is a key role in ensuring high-quality, customer-focused repairs and maintenance services across their housing stock. As an integral part of the repairs and maintenance function, you will oversee day-to-day management of contracted repairs, drive service improvements, and ensure homes are safe, well maintained and delivered to a consistently high standard. The Role Manage the daily performance of external repairs contractors, ensuring high-quality, timely and cost-effective delivery. Undertake surveys on properties, specify works, raise orders and monitor progress through to completion. Provide strong budget oversight, using data and insight to drive value for money and continuous improvement. Carry out pre and post-inspections, health & safety audits and quality checks to ensure compliance and high standards across all works. Support the delivery of an efficient repairs service, contributing to strategic planning and operational improvements. Handle complaints, legal disrepair matters and enquiries professionally, ensuring positive outcomes for customers. Prepare estimates, valuations and documentation, and support contract meetings and negotiations. Manage and develop an Apprentice Surveyor, promoting high performance and professional growth. Contribute to maintaining a best-in-class repairs service, helping to achieve top-quartile performance across key metrics. Take part in an out-of-hours management rota (including some weekend work). About You Strong organisational skills with the ability to manage a busy, reactive workload. Excellent communication skills and the ability to build productive contractor and internal relationships. Experience managing repairs or voids services within a social housing or similar environment. A solid understanding of building construction, repairs and maintenance. Experience in performance management, service improvement and budget oversight. Qualifications & Requirements HND in Building Construction, Building Surveying or related discipline essential. Professional qualification (e.G., CIOB, RICS) desirable. NEBOSH Certificate or equivalent in Health & Safety desirable. Full UK driving licence and access to a vehicle with business-use insurance. Whats on Offer Competitive salary 25 days annual leave, rising to 30 with service Generous employer-contributed pension Access to a reward and benefits platform Full training, support and tools to excel in your role Autonomy and trust to make decisions and shape outcomes Opportunities to develop transferable skills and progress internally JBRP1_UKTJ

Interim Building and Fire Safety Manager Temporary, Full Time £600.00 per day (umbrella) - inside IR35 Location: Essex Our Client is seeking to appoint an Interim Building & Fire Safety Manager on a full-time, 6-month temporary basis. This role is offered on a hybrid working arrangement. The Role You will be responsible for ensuring that all council-owned buildings comply with current building and fire safety legislation. Key Deliverables Ensure compliance with all building and fire safety legislation, regulations, and best practice Develop and implement policies, procedures, management plans, and workflows Lead the development and implementation of a Building Safety Management System Provide expert advice and support to Accountable Persons and the Principal Accountable Person to ensure statutory compliance Lead on the development and submission of Building Safety Case Reports and supporting evidence for high-risk buildings Ensure Fire Risk Assessments (FRAs) are suitable, sufficient, and regularly reviewed Manage and track fire and building safety actions through to completion Establish monitoring systems and produce Key Performance Indicators (KPIs) Support the development and implementation of Resident Engagement Strategies Manage building and fire safety-related complaints, including corrective actions Ensure accurate, auditable building information records are maintained The Experience You Will Bring Degree in Fire Engineering, Building Construction, Building Surveying, or a related discipline Level 4 qualification in Fire Safety Membership of a relevant professional body (e.g. IFE, IFSM, RICS, IOSH) Proven experience in managing building and fire safety compliance Experience working with high-risk residential buildings Strong understanding and interpretation of building and fire safety regulations Experience managing Fire Risk Assessments (FRAs) and associated corrective actions Experience managing contractors, consultants, and compliance programmes

Executive Enquiries Advisor x2 Pay: £14.34 PAYE per hour Job Type: Temporary (until September 2026) Location: Pitsea, SS13Role Overview We are recruiting for two Executive Enquiries Advisors to support within a Contact Centre & Complaints environment. This role is responsible for managing high-level, escalated complaints and enquiries received via senior channels such as the CEO's office, MPs, and Councillors, ensuring resolution is handled efficiently and in line with industry regulations. Day-to-Day Responsibilities Manage and respond to escalated complaints and enquiries from senior channels including CEO office, MPs, and Councillors Ensure all cases are handled in line with the Housing Ombudsman Complaint Handling Code Work closely with internal teams to gather relevant information and provide accurate, timely responses Maintain clear and accurate records of all interactions to ensure accountability and transparency Monitor and meet SLA requirements, ensuring prompt response and resolution times Provide feedback to senior stakeholders on complaint trends to support continuous service improvement Deliver high-quality resolutions with a focus on customer satisfaction and first contact resolutionRequired Skills & Experience Proven experience in a similar role within a contact centre or customer service environment Experience within social housing or a public sector setting (desirable) Strong working knowledge of the Housing Ombudsman Complaint Handling Code Excellent verbal and written communication skills across multiple channels Strong organisational and time management skills, with the ability to manage competing priorities Experience using CRM systems and contact centre platforms (e.g., Genesys) Ability to work in fast-paced, dynamic environments while maintaining attention to detail Demonstrable experience in a wellbeing-focused or customer-centric settingPersonal Attributes Customer-focused with a passion for delivering excellent service Resilient and calm under pressure, particularly when managing complex or escalated cases Adaptable and flexible in approach to changing priorities Proactive in identifying service improvements and contributing to team successTo apply for the Executive Enquiries Advisor position, please submit your CV detailing your relevant experience

My client is looking for a Assets & Planned Works Administrator to provide administrative and coordination support to the Asset Management team in delivering planned maintenance, capital works, compliance programmes, and property improvement projects. The role supports project delivery, maintains accurate records and data, and ensures effective communication with residents, contractors, and colleagues. Key Duties Support the delivery of planned maintenance, capital works, and compliance programmes. Maintain accurate asset, project, and compliance records. Coordinate surveys, appointments, access arrangements, and contractor activities. Raise, monitor, and update work orders, project actions, and contractor documentation. Support procurement, contract administration, budget monitoring, and payment processes. Produce reports and maintain performance and KPI information. Manage project documentation and ensure records are accurately stored and maintained. Liaise with residents, contractors, surveyors, and stakeholders to resolve enquiries and progress works. Support compliance activities including Damp and Mould, HHSRS, and Decent Homes requirements. Attend meetings and take minutes where required. Investigate and respond to complaints and enquiries within the scope of the role. Contribute to improvements in systems, reporting, and data management processes. Maintain knowledge of relevant legislation, policies, and procedures. Undertake any other duties appropriate to the role

Quality Assurance Inspector (Beet Intake) Job Title: Quality Assurance Inspector (Beet Intake) Salary: £15 per hour Location: Wissington, Norfolk Working Hours: Indicative shift times are 05:00 – 17:00, Monday to Saturday and 06:00-16:00 on Sunday. Breaks are paid and are included in the above shift times. Further details will be provided at interview. Contract Type: Fixed Term Contract September 2026 – March 2027. You must be available to attend a training day in Wissington, Norfolk, during the first week of September 2025, and you must be available for the full campaign duration. The National Farmers’ Union (NFU) is the biggest farming organisation in the UK. We're proud to make a difference for all our members, by shaping attitudes towards British farming and leading the charge on a range of major issues, from climate change and food standards to rural crime and broadband rollout. Purpose of the role & how you will contribute: This critical role involves monitoring the intake and sampling activities of British Sugar on behalf of NFU and the UK sugar beet growers to ensure compliance with agreed Beet Intake and Sampling procedures. As part of the NFU Sugar beet intake team you will be responsible for ensuring that all agreed checks and procedures are correctly followed by British Sugar, reporting any non-conformances. This will require you to be active and observant throughout the day ensuring standards are maintained. You will also be the first point of contact for the beet growers dealing with their enquiries and complaints as they arise, together with some basic documentation and recording of activities. You will also seek continuous improvement opportunities to enhance performance and operations. What you’ll bring: Excellent spoken and written English Ability to follow rules and procedures and to be comfortable challenging non-conformances when they arise Strong communication skills and ability to engage effectively with people across all levels with tact and discretion Computer literate and able to input data accurately. Experience using Microsoft Excel Organised and methodical with attention to detail Punctuality and reliability Ability to work unsupervised using your own initiative Previous experience of quality control would be beneficial but full training will be provided Full current driving license and access to your own vehicle, with class 1 business insurance Willingness to work unsociable hours, to include weekends and bank holidays Must live within a reasonable distance of the site. Awareness of Health and Safety procedures and safe working practices. You will be based at the British Sugar Factory, Wissington and will work alongside British Sugar staff as they operate the beet intake for the seasonal campaign. You may from time to time be required to cover shifts at other sites, for which you will be paid mileage and hours on site at time and a quarter. Why choose us? Join us and you’ll find an organisation that encourages and enables you to achieve your full potential. In return you will be rewarded with a full range of benefits including: Competitive shift pay Company funded health Cashplan Competitive Pension and Life assurance 5.6 weeks’ annual leave per year (pro-rata) 1 additional NFU day paid at the end of the campaign, contingent on attendance and completion of the full campaign Employee Assistance Programme to help you deal with life’s challenges Death in service life assurance Full training and PPE are provided Who we are Every day, we're the voice of around 43,000 British farmers and growers who produce food, making sure their concerns are heard at the heart of government both online and locally. This means developing strong relationships with everyone from NFU colleagues to government ministers. So, as well as having a high profile in both the media and Westminster, we work with and support local members through a network of regional and county offices across England and Wales. Join us We encourage you to apply as soon as possible. If we decide we've found the right person for the role, we reserve the right to withdraw this advert and close applications before the closing date. REF-(Apply online only)

Senior Damp, Mould and Disrepair Surveyor Temporary, Full Time £450.00 per day (umbrella) MMP Consultancy are delighted to be supporting a District Council to recruit a temporary Senior Damp, Mould and Disrepair Surveyor on a 12-month basis. Please note that this post requires the successful individual to be based on site 3-4 days per week. The Role To lead the delivery of the Council's damp, mould and disrepair surveying function, ensuring that cases are inspected, diagnosed, managed and resolved in line with statutory duties, Awaab's Law, the Housing Health and Safety Rating System (HHSRS), the Housing Ombudsman Complaint Handling Code, and the Council's repairs, damp and mould, disrepair and asset management policies. The postholder will provide technical leadership and day-to-day line management for two Damp and Mould Surveyors and one Disrepair Surveyor, ensuring high-quality inspections, accurate diagnosis, effective case progression, clear resident communication and timely completion of remedial works. Key Responsibilities Manage, supervise and support two Damp and Mould Surveyors and one Disrepair Surveyor, including workload allocation, case reviews, performance monitoring and technical guidance Lead on complex damp, mould and disrepair cases, ensuring inspections are completed, root causes are identified, and appropriate remedial actions are specified Ensure damp and mould cases are assessed and progressed in line with Awaab's Law, HHSRS requirements, the Council's Damp, Mould and Environmental Issues Policy and relevant statutory timescales Oversee disrepair cases from inspection through to completion, working closely with Legal Services, complaints, repairs teams, contractors and housing management Carry out technical surveys, prepare schedules of work, identify hazards, assess risk and recommend suitable remedial, preventative or enforcement actions Ensure clear case ownership across damp, mould and disrepair cases, with accurate records, photographs, inspection notes, risk assessments and updates maintained on Council systems Monitor team performance against targets, including inspection timescales, case progression, post-inspections, completion of works, resident updates and closure outcomes Provide quality assurance on survey reports, schedules of work, contractor recommendations and completed works to ensure technical accuracy and consistency Work with repairs contractors and service providers to ensure works are raised, prioritised, completed and post-inspected where required Support the reduction of repeat damp and mould reports by identifying trends, root causes and opportunities for planned investment or preventative works Provide technical advice to housing management, complaints, customer resolution, legal, asset management and senior managers Ensure tenants and leaseholders receive clear, timely and appropriate communication about inspection findings, works required, timescales and aftercare advice Support vulnerable tenants and households with complex needs by ensuring risk, safeguarding and reasonable adjustment considerations are built into case management Prepare reports, case summaries, performance updates and briefings for managers, senior leadership, councillors, panels, complaints, legal proceedings or Ombudsman cases Ensure disrepair and damp and mould data is accurate, up to date and used to inform service improvement, contractor performance and planned maintenance programmes Experience Required Strong technical knowledge of damp, mould, condensation, water ingress, ventilation, building defects and housing disrepair Experience of diagnosing building defects within domestic housing, ideally within social housing or local authority housing Knowledge of Awaab's Law, HHSRS, landlord repairing obligations, the Decent Homes Standard, the Housing Ombudsman approach and relevant housing legislation Experience of managing or supervising staff, allocating workloads and supporting performance improvement Experience of preparing survey reports, specifications, schedules of work and technical recommendations Experience of working with contractors to deliver repairs and remedial works