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Tasks required by this job include: · determines staffing, financial, material and other short- and long-term needs; · controls the allocation, training and remuneration of staff; · provides clients with information and advice on styles and treatments, and resolves any complaints or problems; · ensures clients records are maintained; · undertakes and/or directs hair treatments and/or beauty therapy; · checks and maintains any equipment, and ensures that all safety requirements are met; · demonstrates, advises on and sells hair and/or beauty products; · ensures financial accounts for the business are maintained.
- Welcoming guests, managing reservations, and escorting them to their tables while providing a friendly and hospitable atmosphere. - *Processing customer payments, including handling cash, operating point-of-sale (POS) systems, and ensuring accuracy in transactions. - *Actively listening to guest feedback, addressing any concerns or complaints promptly and professionally, and finding appropriate solutions to ensure customer satisfaction. - Monitoring and maintaining cleanliness. - Coordinating with kitchen and bar staff to ensure efficient communication, accurate order delivery, and timely service. - *Allocate designated storage areas for different types of stock items. Clearly label shelves or bins to facilitate easy access and inventory management. Implement a system such as First-In, First-Out (FIFO) to ensure proper stock rotation. - *Adhering to food safety and hygiene standards, including proper handwashing, sanitization practices, and compliance with health and safety guidelines. p/s: looking for who can work on Thursday and Friday as main. Thanks.
We are looking for a hard-working and energetic Sales Associate who can sell our amazing fresh pasta, in the world's most iconic and luxurious department store, Harrods. What you'll do at Pasta Evangelists: - Ensure the standards with regards to preparation and presentation of the counter are adhered to at all times. - Maintain the highest standard of cleanliness and maintenance of furnishings and equipment. - Treat company property with due care and attention. - Adhere to all company policies and procedures to ensure smooth running of the business. - Ensure you are operating world-class service standards that showcase the brand. - Follow processes and procedures to reduce wastage within the restaurant. - Adhere to cash handling procedures set in place by the company. - Maximize sales opportunities through excellent service and upselling techniques. - Respond to changes in the business as required. - Project a positive and professional image to customers and employees. - Handle all customer complaints and inquiries in a courteous and efficient manner, following through to make sure problems are resolved satisfactorily and ensure follow up, ensuring any situations are brought to the attention of Managers. - Develop a culture of actively seeking feedback from customers on a regular basis. - Attend daily briefings and respond to any necessary changes and updates. - Enjoy a professional working relationship with your team, ensuring excellent communication. - Be punctual, always following company absence and lateness procedures if unable to attend work as scheduled. - Support the training of new employees. What we can offer: - Join a dynamic, fast-moving & diverse team - Regular team socials - Prorated 28 days of paid annual leave (inclusive of bank holidays) - Free Pasta Evangelists products - Free Italian lessons - Discounted gym membership - Discount at our counter and restaurant in Harrods - Referral bonus Scheme - Cycle to work scheme
What you'll do at Pasta Evangelists: - Attend meetings when required - Embrace and embed new changes in PE systems and processes. - Help the Team Leader to train the new starters according to the company guidelines. - Coaching and supporting team members in their development. Highlights high performing individuals. - Track team absences and report them to your Team Leader. - Make sure all statutory and company Health, Safety and Food Hygiene regulations are complied and report to your Team Leader in case corrective actions are required. - Help to create a customer focused environment. - Manage and report all customer complaints (including the food poisoning and Foreign body allegation) in line with company policy. - Implement the lead from the front mindset and set a clear example of Product quality for all to follow. - Consistently seek to maximise the products available at all times, increasing sales and customer satisfaction. - Assist the Team Leader in the communication of Sales Goals, striving to consistently exceed sales targets. - Train the team on all new products enabling them to drive sales. - Maximise the profitability of the Kitchen by understanding and controlling all kitchen costs (e.g. labour, food). - Review all daily paperwork to ensure compliance and report to the Team Leader where necessary. Who you are: - You’ve worked in a fast-paced kitchen or food retail environment before and understand how priorities can quickly change. - You are customer-focused, and enjoy interacting with customers. - You don’t turn a blind eye to issues….. you jump on them and have a desire to solve them! - You have a strong desire to fight for the product quality and will go the extra mile to deliver a strong customer experience. - You are hugely detailed oriented and don’t ever cut corners - You love working in a team and helping to manage other chefs in the kitchen! - You can clearly communicate both verbally and in writing - ... A pasta lover! What we can offer: - Monthly bonus according to site performance. - Join a dynamic, fast-moving & diverse team - Regular team socials as well as occasional trips to ‘il bel paese’ - Free Pasta Evangelists products - Free Italian and English lessons - Discounted gym membership - Cycle to work scheme - Development Opportunities - you can grow inside the business.
We are looking for a skilled site Supervisor who will oversee the daily operations of The House of Yum. In this role, you will be responsible for managing staff, ensuring customer satisfaction, hitting sales and metric targets and maintaining high-quality food and service standards. You should have excellent communication skills, be able to work well under pressure, and have a passion for delivering exceptional dining experiences. Supervise and coordinate the activities of restaurant staff to ensure efficient and effective operations. Ensure that all food and beverages are prepared and served in accordance with quality standards and customer preferences. Train and develop restaurant staff to provide excellent customer service and maintain high levels of cleanliness and hygiene. Monitor inventory levels and order supplies as needed to ensure adequate stock levels. Maintain accurate records of restaurant transactions, including sales, inventory, and customer feedback. Resolve customer complaints and ensure that all guest issues are handled in a timely and professional manner. Ensure compliance with all health and safety regulations, as well as restaurant policies and procedures. Collaborate with management to develop and implement strategies to improve restaurant performance and profitability. Assist with the recruitment and hiring of new restaurant staff as needed. Perform other duties as assigned by management.
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BARTENDER Sumosan Twiga is looking for enthusiastic and energetic Bartender with passion for the restaurant business and focus on customer service. The restaurant is located in Knightsbridge, opening only evenings until late night. Our ideal employee must be able to work professionally and, at the same time, to ensure that customers live the unique experience that Sumosan Twiga offers. An experience of 2 years in similar role in high end restaurants is highly desirable. Job Purpose To support the seamless running of the Sumosan Twiga by providing a highly efficient and effective service, ensuring standards are maintained and guest comfort and safety is paramount at all times. Excellent product knowledge so as to confidently recommend and upsell the various products on offer. Objectives & Goals - To ensure all waiting staff receive a positive and professional service at the bar. - To ensure an efficient delivery of drinks to service staff. - To acquire a comprehensive knowledge of the drinks and restaurant menus. - To have a comprehensive knowledge of Sumosan Twiga brand. - To maximise revenue opportunities through exceptional service. - To exceed guest expectations. - Provide a clear communication process to all relevant parties. - To develop a positive, direct and open relationship with all colleagues. - To protect the health, safety and well-being of our customers and colleagues. - To actively participate in the training of the bar backs and new bartenders. Job Activities - To ensure all customer contact is handled politely and efficiently, ascertaining and accurately meets their needs. - To have a comprehensive knowledge of the drinks menu ensuring that all drinks are prepared and served accurately. - To optimize guest satisfaction through consistently high operating standards and being responsive to their requests. - To demonstrate a high standard of personal appearance, always wearing the full and correct uniform and ensuring good personal hygiene supported by maintaining a clear and tidy bar area. - Mis-en-place for the bar is prepared to the required standard. - To ensure the bar is in good housekeeping condition throughout and after service – forwarding any issues to the Manager on duty. - To provide a clear handover during shift changes. - To communicate in timely and effective manner all complaints/comments regarding the bar to the Beverage Manager or Duty Manager as appropriate. - To be proactive in ensuring that the information given to customers is accurate and appropriate whether about the venue or the brand. Our benefits - Competitive salary. - A fun, motivating and supportive working environment. - Training and development program tailored to enhancing your skills and helping you grow within the brand. - A unique opportunity to be part of an award-winning international brand where we celebrate your unique talent. - Opportunities to transfer overseas. Majestas HR Team
Are you ready to be part of something truly special? Rossella, nestled in the heart of Kentish Town, has earned its place among the top 10 Italian restaurants in London on OpenTable and consistently ranked within the top 200 restaurants in London on TripAdvisor, Rossella is renowned for its authentic Italian cuisine and family style dining experience. We are currently seeking a dedicated and dynamic individual to join our team as an Office Administrator. This is an exciting opportunity to play a pivotal role in the operations of our restaurant. As an Office Administrator at Rossella, you will be responsible for ensuring the smooth and efficient functioning of our administrative processes, contributing to the overall success and excellence of our establishment and our virtual brands. The ideal candidate will be highly organised, with the ability to juggle multiple tasks and prioritise effectively. Attention to detail and punctuality is paramount in ensuring accuracy and precision in all administrative tasks. Proficiency with computers and office software is essential for this role. Experience with industry-specific software and systems is highly desirable. We are seeking individuals who are deeply passionate about the hospitality industry and have a proven track record of excellence. You should possess a minimum of 2 years’ experience in hospitality in a supervisory or managerial capacity. Your key responsibilities and skills will be: ● Responsible of set up and maintenance of all the main systems (Lightspeed, OpenTable, Deliverect, Sunday). ● Basic understanding of office software. ● Administer daily front office operations. ● Scheduling of staff’s rota and holidays. ● Have a passion for customer service. ● Handle customer’s complaints alongside management. ● Manage customer inquiries and bookings for large parties. ● Sort incoming and outcoming email. ● 90% office based but able to help up with FOH during holidays of managers and when need arise. ● Point of contact for suppliers and research of new ones when and if needed. ● Responsible of recruitment and onboarding as well as training alongside management. What’s in it for you: ● 9 to 5 Monday to Friday = 40H including lunch break. ● Closed Sundays. ● Closed from Christmas till the New Year. ● 28 days paid holiday inclusive of bank holidays. ● Constant training available, with great opportunity to master new skills & move up in the Company. ● Mentoring opportunities. ● 6 monthly team building/ well-being activities. ● Free food and drinks when working from our restaurant menus. ● 50% Discount for all employees and friends when dining in our restaurant up. ● Book your birthday off - guaranteed. ● £13.00 to £14.00 per hour (paid overtime). ● Paid every 2 weeks. ● Recommend a friend scheme with great bonuses per individual referral. All interested candidates must submit their full CV and cover letter through the job ad. Please note that the starting date will be the 13th of May.
Retail Supervisor : Premium Retail London, Chelsea area £29,258 As Supervisor you will be responsible for both assisting in the training, development and management of the small team + providing excellent customer service, maximising sales opportunities and assisting with the general running of the store. Retail Supervisor MUST HAVE’S: Have worked as a retail supervisor for an established brand here in the UK. Passion for customer service, with the ability to build quick customer relationships. Retail Supervisor Duties: Oversee daily operations of the retail store, ensuring smooth and efficient functioning Provide guidance and support to retail staff, including training and development Monitor inventory levels and coordinate with suppliers for replenishment Maintain visual merchandising standards to enhance the store's appearance Handle customer enquiries, complaints, and escalations in a professional manner Ensure compliance with company policies and procedures Assist in creating work schedules and managing employee time-off requests Conduct regular performance evaluations for retail staff Collaborate with management to develop strategies for increasing sales and improving customer satisfaction If you are a motivated individual with a passion for retail and leadership, we invite you to join our team as a Retail Supervisor. In this role, you will have the opportunity to oversee daily operations, mentor staff, and contribute to the success of our store. We offer competitive compensation and benefits packages. We look forward to reviewing your application. If this sounds like the perfect role for you, please apply now Please note, that due to the number of applications we receive, we can only reply to shortlisted applicants. Apply now only (we are not accepting telephone call enquiries). Keywords: Retail Supervisor Retail Supervisor
Salon Manager £25,000 - £27,000 East London Fulltime, Permanent Join Euro Barbers Ltd. for top-tier grooming. Our skilled team blends tradition with modern flair for an unmatched experience. We're dedicated to craftsmanship, precision, and inclusivity. Come be part of excellence in barbering As a Salon Manager, you will be responsible for overseeing the daily operations of our salon and ensuring the highest level of customer satisfaction. Your key duties will include: - Determining staffing, financial, material, and other short- and long-term needs of the salon. - Controlling the allocation, training, and remuneration of staff to maintain optimal team performance. - Providing clients with information and advice on styles and treatments, and addressing any complaints or problems promptly and professionally. - Ensuring accurate maintenance of clients' records for future reference and follow-up. - Performing and/or supervising hair treatments and/or beauty therapy to meet client expectations. - Regularly checking and maintaining salon equipment to ensure safety compliance. - Demonstrating, advising on, and selling hair and/or beauty products to clients based on their individual needs. - Maintaining financial accounts for the business, including tracking revenues, expenses, and profitability. Requirements: - Proven experience in a similar role within the salon or beauty industry. - Excellent leadership and managerial skills with the ability to motivate and inspire a team. - Strong communication and interpersonal abilities to interact effectively with clients and staff. - In-depth knowledge of hairdressing and beauty therapy techniques and trends. - Proficiency in salon management software and basic accounting principles. - Valid certification or licence in hairdressing or beauty therapy is preferred. - Commitment to upholding high standards of professionalism, hygiene, and safety. Benefits: - Competitive salary commensurate with experience. - Opportunities for career advancement and professional development. - Access to employee discounts on salon services and products. - Positive and collaborative work environment with a supportive team. If you are a motivated and experienced Salon Manager looking to take the next step in your career, we invite you to join our dynamic team, click “APPLY” now!
Are you a dynamic and organized professional looking to make a significant impact on a growing organization? We're seeking a talented Office Manager to join our team and play a pivotal role in ensuring the smooth and efficient operation of our office. The prospective applicant needs to demonstrate the following: · Mainly responsible in making office run smooth on day to day basis. · Planning work schedules, assigning task and delegates responsibilities · Organize office operations and procedures · Dealing with correspondence, complaints and queries · Preparing letters, presentations and reports to Director. · Supervising and monitoring the work of administrative staff · Handling all correspondence and enquiries relating to accounts, sales and vacancy records · Liaising with staff, suppliers and clients · Implementing and maintaining procedures/office administrative systems · Attending meetings with Director and other staffs · Ensuring a high level of compliance is always maintained. Skills, experience, and qualification required for the role. · Proven experience as an Office Manager or similar role. · Excellent organizational and multitasking abilities. · Strong communication and interpersonal skills. · Proficient in Microsoft Office Suite and basic financial management. · Ability to handle confidential information with discretion. · Problem-solving mindset and attention to detail. Experience in the similar role for 3 years is desirable. If you are a skilled Office Manager looking for a dynamic and exciting working environment, and ready to accept new challenge; then we want to hear from you! To apply, please submit your resume outlining your experience and qualifications.
Job description ```Duties``` As a Shift Manager - Retail, you will be responsible for overseeing the daily operations of our restaurant and ensuring that our customers receive exceptional service. Your duties will include: - Handling customer inquiries, concerns, and complaints in a professional manner - Ensuring that all food safety and sanitation guidelines are followed - Monitoring food preparation and production to maintain quality standards - Managing and leading a team of restaurant staff during your shift -- Assisting with inventory management and ordering supplies as needed - Training new employees and providing ongoing coaching and development to existing staff - Collaborating with the management team to implement strategies for improving efficiency and profitability - Maintaining a clean and organized restaurant environment ```Qualifications``` To be successful in this role, you should possess the following qualifications: - Previous experience in a leadership role within the restaurant or hospitality industry - Excellent communication and interpersonal skills - Ability to work in a fast-paced environment and handle multiple tasks simultaneously - Strong problem-solving skills and the ability to make sound decisions under pressure - Strong knowledge of food safety regulations and best practices - Flexibility to work various shifts, including evenings, weekends, and holidays If you have a passion for providing exceptional customer service, leading a team, and ensuring the smooth operation of a restaurant, we would love to hear from you. Apply today to join our dynamic team as a Shift Manager- Retail. Job Types: Full-time, Permanent Salary: £24,000.00-£28,000.00 per year Benefits: Additional leave Company pension Discounted or free food Employee discount Employee mentoring programme Enhanced paternity leave Financial planning services Sick pay Schedule: Monday to Friday Supplemental pay types: Commission pay Experience: Supervising experience: 1 year (required) Restaurant management: 1 year (required) Bar management: 1 year (preferred) Hospitality: 1 year (preferred) Customer service: 1 year (preferred) Management: 1 year (preferred) Licence/Certification: Driving Licence (preferred) Ability to Commute: Leytonstone (required) Ability to Relocate: Leytonstone: Relocate before starting work (required) Work Location: In person Application deadline: 28/03/2024 Reference ID: LSS24-0101 Expected start date: 04/04/2024
Urban Greens, the innovative salad concept in London, aspires to redefine your perception of salads. We exclusively utilize the freshest and most delectable ingredients to curate the finest salads in town. We only do salads, but we do them the best! We would like you to be fun, pay attention to detail and solve problems with a smile! We are seeking an experienced and dedicated Assistant Manager to lead our restaurant operations. The ideal candidate will be responsible for overseeing all aspects of the restaurant, ensuring exceptional customer service, efficient staff management, financial performance, and compliance with health and safety regulations. The Assistant Manager will play a crucial role in the restaurant's success by creating a positive dining experience for our guests and maintaining the highest standards of quality and service. ** ** Key Responsibilities**:** · Recruit, train, and supervise restaurant staff. · Create and manage work schedules, shift assignments, and performance evaluations. · Ensure exceptional customer service and address customer complaints or concerns. · Monitor customer feedback and make improvements based on it. · Control costs, including food and labour costs, to maximize profitability. · Oversee inventory management, including ordering and stocking supplies. · Monitor food quality and maintain inventory levels. · Ensure that the restaurant complies with health and safety regulations. · Supervise daily operations, including kitchen and dining areas. · Maintain cleanliness and hygiene standards. · Monitor supplier performance and evaluate product quality. · Ensure the restaurant has the necessary licenses and permits. · Foster a positive work environment and motivate staff. · Resolve internal disputes and promote teamwork. Your benefits: · A generous 50% discount at any Urban Greens location. · Enjoy a complimentary meal during your shift. · Uniforms will be provided. · You'll have the benefit of 28 days of annual leave. · Join us to acquire new skills and thrive in your career—endless possibilities for promotions await you. · Competitive salary.
- Organize store operations and allocate responsibilities to personnel - Supervise and guide staff towards maximum performance - Monitor stock levels and purchases and ensure they stay within budget - Deal with complaints from customers to maintain the store’s reputation - Inspect the areas in the store and resolve any issues that might arise - Plan and oversee in-store promotional events or display - Ensure the store fulfils all legal health and safety guidelines
We are looking for a skilled site Supervisor who will oversee the daily operations of The House of Yum. In this role, you will be responsible for managing staff, ensuring customer satisfaction, hitting sales and metric targets and maintaining high-quality food and service standards. You should have excellent communication skills, be able to work well under pressure, and have a passion for delivering exceptional dining experiences. Supervise and coordinate the activities of restaurant staff to ensure efficient and effective operations. Ensure that all food and beverages are prepared and served in accordance with quality standards and customer preferences. Train and develop restaurant staff to provide excellent customer service and maintain high levels of cleanliness and hygiene. Monitor inventory levels and order supplies as needed to ensure adequate stock levels. Maintain accurate records of restaurant transactions, including sales, inventory, and customer feedback. Resolve customer complaints and ensure that all guest issues are handled in a timely and professional manner. Ensure compliance with all health and safety regulations, as well as restaurant policies and procedures. Collaborate with management to develop and implement strategies to improve restaurant performance and profitability. Assist with the recruitment and hiring of new restaurant staff as needed. Perform other duties as assigned by management.
We are looking for an enthusiastic and passionate manager to lead our small team at** Base Face in Hammersmith**. We are proud of our service and every pizza presented to our amazing customers. We are looking for someone who will lead by example, has drive for personal and business success, as well as a positive attitude! The role will include: Overseeing daily operations of restaurant, managing inventory, ensuring customers satisfaction Getting involved and improving daily front of house operations Ensuring that team members have positive attitude, they are treated fairly and can rely on management for support Developing and implementing strategies that would improve the overall performance Ensure the business is compliant with food safety regulations Hire and train new members of the team and provide ongoing support to the current staff Monitor cleanliness across FOH and kitchen Handle enquiries, complaints and dealing with feedback efficiently Manage budgets and costs What is required? Experience in leadership role in hospitality environment Strong knowledge on food safety and production processes to support the regulations Excellent communication and interpersonal skills Ability to problem-solve and make decisions independently Organisation and attention to detail Ability to work flexible hours(including weekends and public holidays) Benefits: -Tronc -Employee discount -Free pizza and drink on shift
THE RESTAURANT Inspired by Japanese, Thai & Our local culinary cuisine and discipline - Our menus are designed to bring people together, whether over a shared dining or with our omakase menu experience, creating a sense of community and conviviality. With a focus on impeccable service and a commitment to excellence, our Asian Dining Restaurant promises to deliver a culinary adventure that will leave a lasting impression. COFFEE & BRUNCH A new destination for speciality coffee in the Covent Garden area crafted in the beautiful building at the corner of Savoy Court and Strand in the heart of London. With its relaxed atmosphere, Wolfox is the perfect place to brunch while taking in the distinguished views of fast moving London. We open at 8am everyday and Service brunch til 12pm We believe in the power of coffee to bring people together – A perfectionist culture blending craftsmanship and innovation to create the finest quality coffee Since 2017, WOLFOX has been distilling the unique culture of craftsmanship into every cup of coffee. The finest quality beans are taken on a journey from seed to sip, and precision roasted under the watchful eye of our coffee masters for an exceptional flavour. Title of Position: Receptionist Location: Central London Role: Receptionist full time 40-48 hours per week with two days off Pay: Competitive; £12 to £14 per hour according to experience Benefits: - competitive pay plus service charge. - Opportunities for career advancement. - discounts for employees. - Inclusive work environment. Responsibility : • To carry out all duties assigned by the Group Reservations Manager and Duty Manager • To ensure the smooth running of all functions of the reception desk • To allocate tables in the most efficient way possible to maximise bookings • To re-confirm reservations in accordance with Wolfox booking policy • To greet customers in a polite and efficient manner and to show them to their tables promptly. • To ensure that a base of regular customers is rapidly established and maintained by personal contact and customer recognition • To consider the customer’s satisfaction at all times by acting on customer’s requests promptly and efficiently • To handle minor customer complaints efficiently and courteously within the guidelines laid down by the Manager and to tactfully refer more serious customer complaints to the Manager/Floor Manager • To ensure that the reception desk and reception area is always clean and immaculately tidy • To ensure the Menus, allergy menus and wine lists are up to date and ensure their cleanliness prior to each service. • To ensure that you are always punctual for your shifts and properly presented as specified in the staff manual and dress code • To ensure you have a full working knowledge of Wolfox Restaurants as specified in the staff handbook. • To become familiar with the hygiene and Health and Safety policy and to ensure, by good housekeeping. • To bid farewell to all customers as they leave • To maximize sales by being able to make informed recommendations and suggestions to guests Skills and Personal attributes required • Communication skills • Customer service centric • Drive and energy • Building working relationships • Team player • Problem-solving
Restaurant Supervisor Responsibilities, along with the store manager supervision: · Managing restaurant staff's work schedules. · Overseeing food preparation, presentation, and storage to ensure compliance with food health and safety regulations. · Checking in on dining customers to enquire about food quality and service. · Monitoring inventory and ensuring that all food supplies and other restaurant essentials are adequately stocked. · Monitoring the restaurant’s cash flow · Reviewing customer surveys to develop and implement ways to improve customer service. · Resolving customer complaints in a professional manner. Restaurant Supervisor Requirements: · Proven experience working as a supervisor in the hospitality industry. · The ability to work in a fast-paced environment. · Strong management skills. · Excellent organizational skills. · Effective communication skills. · Exceptional customer service skills.
Tasks required by this job include: determines staffing, financial, material and other short- and long-term requirements; manages general upkeep, maintenance and security of the estate�s amenities; makes sure that the amenities meet health and safety standards and legal requirements; advises on energy efficiency; discusses client�s requirements and may advise client on the purchase of property and land for investment and other purposes; conducts or arranges for structural surveys of properties and undertakes any necessary valuations of property or agricultural land, and deals with grant and subsidy applications; negotiates land or property purchases and sales or leases and tenancy agreements and arranges legal formalities with solicitors, building societies and other parties; maintains or arranges for the maintenance of estate accounts and records and produces financial forecasts; acts as arbiter in disputes between landlord and tenant and ensures that both fulfil their legal obligations; examines and assesses housing applications, advises on rent levels, investigates complaints and liaises with tenants� association and social workers to resolve any family problems.
The job duties and responsibilities includes: · develops and implements policies and procedures to deal effectively with customer requirements and complaints; · co-ordinates and controls the work of those within customer services departments; · discusses customer responses with other managers with a view to improving the product or service provided; · plans and co-ordinates the operations of help and advisory services to provide support for customers and users. Distributing duties to the rest of the team and checking on progress, including Checking of jobs, filing etc. Assigning new customers to Customer Service Representatives Reviewing of customer complaints and working with the Quality team to outline preventative action and ensure rolled out, identifying trends and action plans for reduction. Support for the rest of the team Attend production meetings, Management meetings, customer specific meetings Support Site Lead via reporting and day to day site activities Working closely with all other departments to ensure smooth and efficient running of the site Present at site audits where required As a Customer Service manager, the skills required are: · Ability to understand processes of dry-cleaning business quickly and effectively and strong competencies in dry cleaning business. · Excellent understanding of customer service management procedures in the relevant industry. · Proficient knowledge of inventory and inventory controls. · Outstanding communication skills, both written and verbal. · Outstanding leadership, organizational, multitasking, and problem-solving skills. · Available to work extended hours. · Proficiency with customer service management and policies · Excellent problem-solving skills and leadership qualities · Ability to deliver effective feedback, both written and verbal · Strong and disciplined leadership. To be able to demonstrate execution of rapid change-management programmes with high levels of people “complication and challenge.
We are seeking a friendly and customer-oriented Front of house team member to join our team. As a Front of house, you will be responsible for providing excellent customer service and ensuring a positive experience for our customers. If you have a passion for hospitality and enjoy working in a fast-paced environment, we would love to hear from you! Responsibilities: - Greet customers as they enter the shop and provide assistance as needed - Process customer transactions accurately and efficiently using the cash register - Maintain a clean and organized checkout area - Answer customer inquiries and address any concerns or complaints -To maintain a high standard of hygiene and cleanliness in the kitchen and food storage areas at all times, in accordance with the appropriate Food Hygiene Regulations. - Collaborate with other team members to ensure smooth operations at the front end - Follow all food safety and hygiene protocols to ensure the safety of our customers -Ensuring that surrounding areas are clean and perfect to receive walk-in customers. -To assist with food & beverage preparation for delivery.(Just Eat, Deliveroo, Uber Eats) Qualifications: - Previous experience in bartending, food service, or hospitality is preferred - Knowledge of food safety practices is a plus - Strong communication skills and ability to interact with customers in a friendly manner - Excellent attention to detail and ability to handle cash transactions accurately - Ability to work in a fast-paced environment and handle multiple tasks simultaneously - Willingness to learn and adapt to changing job responsibilities Please note that this position may require standing for long periods of time and occasional lifting of heavy items. If you are enthusiastic about providing exceptional customer service and enjoy working in a dynamic team environment, we encourage you to apply for the Front of House position. We offer competitive pay rates and opportunities for growth within our organization. To apply, please submit your resume highlighting your relevant experience. We look forward to reviewing your application.
Greet customers, give out menus and take food and drink orders.Serve food and drinks, handle bill payments and clean tables. handle any complaints and make sure customers are happy.
📍The Raffles at The OWO YOUR MISSIONS : • Do the service in the restaurant room from the preparation of the room until the departure of the customer, including reception, table service, “encaissement” • Adopt in all circumstances a behavior and a presentation in coherence with the company’s image • Contribute, by his professionalism, to the development of the customer MAIN RESPONSIBILITIES : • Clean the local and the equipment • Set up and manage your rank before, during and after the service. Inspects dining tables and work areas for cleanliness. • Welcome the customers and take their orders. Send the orders to the kitchen • Satisfy the expectations of all customers with simplicity, efficiency and courtesy • Maintain a professional and friendly relationship with the outlet guests to ensure their well-being • Make and verify collections operations • Reach and exceed the budgeted average ticket • Execute quickly and cleanly and in an organized manner all the instructions Relational Skills and qualities required: • Excellent presentation and communication • Be smiling, available and pleasant • Have the ability to adapt and versatility • Adapt to the diversity of the clientele. • Promote the commercial policy of the establishment. • Manage customer complaints and negative remarks. • Excellent time management • Ability to work calmly and effectively under pressure. • Self-motivated, committed and passionate about F&B • Multi-tasking capability without compromising on quality Technical and functional capabilities : • Punctual and able to work flexible working hours • Follows all hygiene requirements ISO, monitors cleanliness in his work area and ensures cleaning of those areas as per standards Educational and experience requirements • Previous experience in a similar job role for 1 year or worked in in similar position • Languages : English, French (Italian, german or spanish : optionnal
Overview of the Role A bartender is responsible for providing a consistently high level of bar service and guest experience within the venue, including bar, dining and events space. A bartender uses their extensive product knowledge to create a personalised experience for every guest _____________________________________________________________________ Specifics of the role Hospitality Guest service Product Quality People Team welfare Training and Development HR Health and Safety Financials Labour cost Stock control Revenue driving Beverage Gross Profit Management _____________________________________________________________________ HOSPITALITY Guest Service Ensure adherence to service standards Enhance and maintain culture and practice of regular guest care Ensure guest complaints are followed up in an appropriate and timely manner Offer service in ethos of ‘above and beyond’ hospitality, including recommendation of products in line with ‘right product to right guest’ Drive spend per head without compromise of guest experience