Complaints jobs in WallsendCrear alertas

Job description: The Role This role is for a Field Based Technician who will maintain, install and service vending machines. They will have customer contact but this role is not a customer service role. This position will be covering Scotland, this is a large area so travel is expected. Who are we? Lavazza Professional is the Business-to-business (B2B) arm of Lavazza Group; as a brand we have grown over the last 120 years from a small Italian artisanal company to an industrial giant. Throughout our growth, we have remained family owned, and our passion for quality coffee is coupled with a spirit of entrepreneurship, defined by innovation and a sense of responsibility. At Lavazza Professional, our goal is to fuel workplace productivity and wellness, we bring high performance vending technologies to offices and factory floors in over 10,000 businesses across the UK. Partnering with some of the nation’s best loved drinks brands, we make sure choosing the perfect menu couldn’t be easier. With significant investment into research and development, we now offer a wide range of customised vending solutions and our range is ever expanding. As a company, we are proud to announce our “Roadmap to Zero”, our aim is to completely neutralise the Group’s carbon footprint by the end of 2030. With an investment of about €50million in the 2020-2021 period, you can be proud to join a company dedicated to sustainability, innovation, and employee development. What is the role? We are seeking a field based Customer Service Technician (CST) to act as an ambassador for Lavazza Professional to deliver an industry leading service to our customers. Based within a territory, you will be responsible for effectively managing reactive and proactive high quality machine servicing and the installation and decommissioning of machines as required. This position will cover Scotland, you should be located within this area. The successful candidate will be a highly motivated, customer focused individual who seeks to drive value and optimise ways of working, increasing customer engagement and role modelling the Lavazza values. Key responsibilities will include: • Installation of our machines at customers’ sites, including the delivery of training and building customer relationships, • Proactively maintaining and repairing our machine base to the defined standards, • Decommissioning machines that require movement and reinstalling when the customer is ready, • Understanding and complying with all Health & Safety requirements and regulations, • Meeting core operational objectives and driving account profitability, • Managing customer and business demand in your own territory whilst working with your team to meet regional KPIs, • Be able to travel outside of own territory to support other areas and regions when the business requires support, • Be able to stay overnight if requested to support training requirements and needs, operational & business needs and Business and team meetings planned in over the year, • Accurate management of spares to minimise cost and eliminate stock-outs, • Ownership of local problems through to resolution to maximise customer satisfaction, • Leading and participating within the team environment, including attendance at team meetings, • have GCSE or equivalent passes in Maths, English, and Science (formal qualification in electrical or electromechanical field preferred), • have experience within a Customer facing role dealing with issues/complaints effectively, • have experience within a technical or mechanical role which requires fault finding and fix, • be competent at using Microsoft Office applications; Outlook, Excel, Word, • be a strong communicator with the confidence to upsell and provide recommendations, • be able to work remotely with the ability to prioritise based on customer & business demand with limited supervision, • Competitive salary, • Annual bonus - profit and performance related, • 25 days holiday plus bank holidays, • Pension Scheme, • Private Health Care, • Life assurance, • Heath and wellbeing package, • Company events Benefits: • Company pension, • Health & wellbeing programme, • Life insurance, • Private medical insurance Licence/Certification: • Driving Licence (required) Work Location: On the road

Key responsibilities 1. Operational leadership & performance • Lead day-to-day operations across supported living services, ensuring safe staffing, consistent practice, and reliable service delivery., • Set clear operational standards and performance expectations for managers and teams., • Drive occupancy, capacity planning, and efficient deployment of support hours in line with assessed needs and commissioned packages., • Manage service risk: environment, lone working, community risk, staffing risk, clinical/behavioural risk (where relevant). 2. Quality, governance & CQC readiness • Maintain CQC readiness across all services: evidence-based systems, robust audits, and consistent documentation., • Own the quality framework: audit schedules, action plans, learning loops, and sustained improvements., • Monitor and improve performance against CQC Key Lines of Enquiry (KLOEs): Safe, Effective, Caring, Responsive, Well-led., • Ensure governance is real, not theatre: good minutes, clear owners, deadlines met, measurable improvements. 3. Safeguarding, risk & incident management • Act as senior safeguarding lead (or deputy) ensuring timely reporting, high-quality investigations, and effective multi-agency working., • Oversee serious incidents, complaints, whistleblowing, and escalation pathways., • Ensure duty of candour is applied appropriately and consistently., • Lead learning from incidents (trend analysis, thematic reviews, corrective actions that actually stick). 4. Regulatory compliance & statutory frameworks • Ensure compliance with relevant legislation and guidance, including (as applicable):, • Health and Social Care Act 2008 (Regulated Activities), • Care Act 2014 (safeguarding), • Mental Capacity Act 2005 (capacity assessments, best interests), • DoLS/LPS awareness where relevant to pathway/interface, • Health & Safety, COSHH, fire safety, RIDDOR, GDPR, • Ensure CQC notifications are made correctly and on time (where required by your regulated activities)., • Maintain policy, procedure, and training compliance across services. 5. People leadership: recruitment, retention, capability • Build high-performing service leadership through coaching, supervision standards, and clear accountability., • Oversee recruitment plans, onboarding quality, rota integrity, and retention strategies., • Manage capability, disciplinary processes, attendance, and culture issues fairly and decisively., • Ensure mandatory training compliance and role-specific competence (PBS, autism, epilepsy, meds, etc. as relevant). 6. Financial and contract performance • Own operational budgets: staffing ratios, agency use, rota efficiency, travel costs, and service-level P&L performance., • Work with finance/commissioners to ensure packages are accurate, reviewed, and delivered as commissioned., • Deliver measurable improvements in agency reduction, vacancy management, and efficiency without compromising care. 7. Service development & strategic delivery • Support mobilisation of new services, transitions, and service redesign., • Build strong commissioner relationships and contribute to tenders, service proposals, and growth plans., • Lead improvement projects (e.g., medication governance upgrade, auditing overhaul, PBS quality drive, digital care planning rollout). 8. Stakeholder management • Maintain professional relationships with families, advocates, social workers, commissioners, housing partners, and multidisciplinary teams., • Lead complex meetings: placement breakdown prevention, safeguarding strategy, best interests, complaint resolution., • Ensure people supported are meaningfully involved in decisions about their lives and service improvements.

We are seeking a skilled and experienced Solicitor Supervisor to join the Claims Against Public Authorities and Inquest department. Responsible for mixed caseload of inquest work, complaints against public authorities and pre and post-issue claimant litigation. Experience working on publicly funded

This role includes conducting investigations, preparing legal documentation, and promoting resident involvement in community safety initiatives. The successful candidate will work with residents, provide support, and take enforcement actions to resolve complaints and improve community welfare.

SEND Assessment and Monitoring Officer (Tribunals and Complaints). As a SEND Assessment and Monitoring Officer (Tribunals), you will lead in managing appeals to SENDIST (Special Educational Needs & Disability Tribunal).

An Assistant Manager is the go-to person in the store on shift.You will be there to help inspire your colleagues to deliver the best customer experience in the business and help overcome any issues you come across.Due to the service that Wickes provides, you would be required to help multiple functi

Housing Officers, Repairs, Neighbourhood Services) to gather information and resolve issues * Maintain accurate records of complaints and actions taken, ensuring compliance with corporate policies and regulatory requirements * Prepare reports on complaints trends, outcomes, and ser

An Assistant Manager is the go-to person in the store on shift.You will be there to help inspire your colleagues to deliver the best customer experience in the business and help overcome any issues you come across.Due to the service that Wickes provides, you would be required to help multiple functi

The Housing Complaints Officer is responsible for managing and resolving formal complaints relating to housing services, ensuring compliance with the Housing Ombudsman Complaint Handling Code, internal policies, and statutory requirements. Key Responsibilities Complaint Handling & Investigation

Complaints Manager | London Market Insurer | London/Hybrid | £65 - 75,000 (doe)Are you an experienced professional with a passion for excellence in complaints management and conduct risk? Our Client, a renowned organisation operating within the insurance sector, is seeking a dedicated Complaints Ma

We are seeking a Housing Complaints Officer to manage and coordinate stage 1 and stage 2 complaints efficiently, ensuring timely resolution and compliance with organisational policies and regulatory standards.

Job Title: Complaints Officer (Stage 2) Location: North London Contract: Temporary - Ongoing Hours: 36 per week Pay: £20 - £21 PAYE per hour Working Pattern: Hybrid available Social Housing Experience Required Daniel Owen are proud to be representing a well-known client based in the North Londo

Key Skills and Experience Experience in a complaints handling within the Housing Sector Must have written Housing complaints experience Stage 1 experienced at least but stage 2 preferred Must be able to work on site 2 days per week Excellent communication and interpersonal skills Eden Brown is co

Job Title: Complaints Handler Location: Bromley Salary: £30-35k JRRL are looking for a dedicated complaints handler for a client based in the heart of Bromley. Skills/Experience required for the Complaints Handler: Experience in a customer service or client-facing role, dealing with complaints

Prepare evidence and responses for complaints, enquiries, and Ombudsman investigations. Monitor and track tribunal cases, complaints, and outcomes to inform service improvements.

This is a key role responsible for leading the effective management of complaints, enquiries, and compliments, ensuring high standards of service delivery and positive outcomes for residents. Rate: 31-32 Umbrella Working Pattern: Hybrid Location: Greater London Key Responsibilities Lead the delive

The Housing Complaints Officer is responsible for managing and resolving formal complaints relating to housing services, ensuring compliance with the Housing Ombudsman Complaint Handling Code, internal policies, and statutory requirements. Key Responsibilities Complaint Handling & Investigation

You should be confident engaging with senior stakeholders, able to analyse complex complaints to identify root causes and produce high‑quality written responses. Your new role We are looking for a motivated and proactive Senior Complaints Officer who thrives in a fast‑paced environment and is co

Key Skills and Experience Experience in a complaints handling within a regulated environment Must have written Housing complaints experience Stage 1 experienced Must be able to work on site 2 days per week Excellent communication and interpersonal skills Eden Brown is committed to equality in th

About the Role We are seeking experienced Complaints Officers to join a busy Social Housing team within a West Midlands local authority. You will be responsible for managing and responding to Stage 1 complaints, ensuring timely, accurate, and customer-focused resolutions in line with statutory and

Housing Complaints / Resolutions Officer Role Housing Solutions Responsible for the handling of customer complaints, member and MP enquiries, statutory enquiries City of London Hybrid Working Perm Role - 2 days a week in the office Stage 1 Complaints Long term role We have a fantastic new j

Are you an experienced professional with a passion for excellence in complaints management and conduct risk? Our Client, a renowned organisation operating within the insurance sector, is seeking a dedicated Complaints Manager to lead their complaints handling team. Complaints Manager | London Market

Handle complaints, ensuring all associated tasks are carried out (logging, drafting responses, updating systems, correspondence, liaising with team to book complaints work in, speak with residents/clients, escalation where needed).

A leading housing association in Greater London is seeking a Complaints Investigator to enhance the resident experience by effectively resolving complaints. The successful candidate will manage complaints from initiation to resolution, ensuring fairness and compliance with regulatory standards.

Large Housing Association requires a Complaints Investigator to analyse and resolve complaints in a fair and impartial manner. Ensure complaints are responded to in a timely and customer friendly way considering the needs of the individual residents. Solve complex open and ongoing complaints.

We're looking for a Complaints Business Partner (CBP) to drive organisational learning through complaints, managing our most complex cases and embedding processes and capabilities across teams to ensure insights inform strategy and improve resident outcomes. Leading organisational oversight of cross

A public sector organization in Greater London is seeking a Head of Support Services to lead operations in Repairs and Maintenance.The role involves overseeing fleet and stock management and ensuring high-quality, resident-focused services.Candidates should have significant leadership experience and

Manage all individual complaints from initial contact to liaising with and advising clinicians and senior managers who are responsible for providing investigation and complaints responses. Ensure that all cases are investigated within the time limits of the TLCP Complaints procedure to required stan

Complaints and Resolution function. Member enquiries, complaints, and housing-related information requests. Support the complaints service to promote.

A leading healthcare provider in England is seeking an experienced complaints lead to manage patient feedback and complaints. This role entails overseeing the full complaints process from initial acknowledgment to investigation and response. The ideal candidate will have strong organizational skills

A local NHS healthcare practice in Lancashire is looking for an experienced Complaints Lead to manage patient feedback and complaints effectively. The successful candidate will oversee the entire complaints process, from acknowledgment through to resolution. Strong communication and organizational s

A leading water company in the UK is seeking a Delivery Manager within Complaints Transformation.

Ensure the practice's complaints process adheres to the NHS Complaints Regulations 2009, CQC Regulation 16 (receiving and acting on complaints), and CQC Regulation 17 (good governance and learning from feedback). Completion of formal complaints handling training or significant experience in managing

A reputable housing provider in Greater London is looking for an Investigation and Information Assistant to enhance its complaints handling process.

Complaints Investigator## Job IntroductionNHG introduced a centralised complaints function in July 2024, and we've already transformed the way we manage complaints, but we're determined to go further. As a Complaints Investigator, you’ll be at the heart of our Complaints Service, making sure resid

Goodman Masson are currently working with a social housing organisation in Surrey to recruit for an interim Complaints Investigator. In this key role, you'll take ownership of complaints from start to finish, working to resolve issues effectively, restore customer trust, and drive continuous improve

A leading housing association in London is seeking a Complaints Investigator to join their growing team. You will be responsible for investigating and resolving complaints, ensuring residents feel heard and their concerns handled fairly. The ideal candidate should have experience in managing complai

A leading UK banking organization is seeking a Complaints Team Leader to coach a team of Case Handlers and ensure excellent customer outcomes.

A leading employment agency is seeking a highly skilled Complaints Team Lead to join their team in North London. This role involves managing customer complaints and statutory enquiries, ensuring high-quality service standards, and leading a team to solve problems effectively.

A leading housing association in London is seeking a Complaints Investigator to manage resident complaints effectively. The ideal candidate will have experience in handling stage one complaints within a regulatory environment and possess excellent communication skills.

A leading insurance firm in Greater London is seeking a Conduct Risk Analyst to manage complaints and assist with Conduct Risk compliance. Candidates should have at least 2 years of experience in complaints management, excellent communication skills, and strong analytical abilities.

A prominent housing association is seeking a Complaints Investigator to accurately analyse and resolve complaints while ensuring the highest customer service standards. Candidates should have strong complaint handling experience, especially with Stage 1 complaints.

Ensure the practice's complaints process adheres to the NHS Complaints Regulations 2009, CQC Regulation 16 (receiving and acting on complaints), and CQC Regulation 17 (good governance and learning from feedback). Coordinate investigations and ensure all complaints are handled within stipulated times

As a Complaints Investigator, you’ll independently manage complaints from first stage through to more complex regulatory responses, ensuring residents feel heard, informed, and treated fairly throughout the process. Investigating complaints independently, using all available information to reach f

Responsibilities include managing complaints, providing excellent customer service, and collaborating with colleagues. The role requires experience in social housing, complaints management, and strong communication skills.

A respected financial services firm in Greater London is seeking a skilled complaints investigator to manage and resolve client complaints effectively.

Notting Hill Genesis, one of London's largest housing associations, is seeking Complaints Investigators to join our growing Complaints Service. NHG introduced a centralised complaints function in July 2024, and we've already transformed the way we manage complaints, but we're determined to go furthe

Promote a problem‑solving approach to the handling of complaints within the Division, making staff aware of the complaints procedure but aiming to resolve problems quickly and to the satisfaction of all parties without recourse to more formal procedures. Purpose of the Job - Complaints Officer. Re