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Business Unit: Customer Support Salary range: £23,600 - £35,400 DOE per annum + Benefits Location: Hybrid with travel to a local hub – Glasgow, Gosforth or Leeds Contract Type: Permanent, Full Time Our Team Our Financial Care team brings together operational areas who provide support customers who are experiencing financial difficulty and struggling with their Mortgage payments. This role is critical not only supporting colleagues but also responding to emerging risks which the nature of the work brings with it. Customer experience is at the heart of everything that the Financial Care team do, and we’re continually looking for ways to improve this experience through continuous improvements and customer journeys. What you’ll be doing • Managing a team of up to 14 who deliver a heartfelt service to our customers and manage tasks all in an empathetic and supportive manner., • Ensuring the delivery of quality is embedded within work in line with policy and regulatory requirements, helping to ensure key controls are maintained., • Leading and promoting a Continuous Improvement culture to increase operational effectiveness., • Analysing demand data to understand type, frequency and variation in demand and using it to eliminate waste and drive future improvements., • Understanding and meeting the needs of customers who are vulnerable and ensuring team focus is on the customer outcomes in all aspects., • Supporting a team culture that gives optimal service and helps build customer loyalty / advocacy., • Be a point of escalation to deal with any issues or complaints, using root cause analysis and team-based problem solving to arrive at solutions and improved ways of working., • Coaching and developing your team to drive forward our operational excellence agenda. We need you to have • Experience of managing people and creating high performing teams, • Extensive knowledge of hVM processes and systems, including late-stage arrears activities and a clear understanding of the legal process undertaken, • Supporting customers who are extremely vulnerable due to their financial circumstances, • Track record of helping to successfully deliver significant change, • Proactive mindset, • Training and coaching at operational level, • Proactive thinking and be an advocate of continuous improvement – keeping the customer at the heart, • Practical knowledge Policy and the regulatory environment as applicable to Financial Services regulatory SLA’s, • Experience of coaching colleagues to a high standard of quality Red Hot Rewards • Generous holidays - 38.5 days annual leave (including bank holidays and prorated if part-time) plus the option to buy more., • Up to five extra paid well-being days per year., • 20 weeks paid, gender-neutral family leave (52 weeks in total) for expectant parents and those looking to adopt., • Market-leading pension., • Free private medical cover, income protection and life assurance., • Flexible benefits include Cycle to Work, wellness and health assessments, and critical illness. And there's no waiting around, you'll enjoy these benefits from day one. If we’re lucky to receive a lot of interest, we may close the advert early. Please ensure to submit your applications as soon as possible. Say hello to Virgin Money Virgin Money is so much more than just a bank. As part of the Nationwide group, together we're the UK's first full-service mutual bank serving millions of retail and business customers and all driven by our purpose; Banking but fairer, more rewarding and for the good of society. With us, you’ll be part of an organisation uniquely positioned to make a difference to the lives of customers, communities and broader society and embark on a collaborative, customer obsessed, and fun-filled career journey. Embrace the weekdays, enjoy fantastic perks, and make a meaningful positive difference. Time to discover what it means to be part of the first mutual full-service banking provider. Be yourself at Virgin Money At Virgin Money, we celebrate everyone. We have fun, think big, and relentlessly include each other, all in pursuit of our purpose: Banking – but fairer, more rewarding, and for the good of society. We’re committed to creating an inclusive culture where colleagues feel safe and inspired to contribute, speak up and be heard. As a Disability Confident Leader, we're committed to removing any obstacles to inclusion. If you need any reasonable adjustments or support making your application, contact our Talent Acquisition team Please note: If we receive a high volume of eligible applications, we may need to prioritise candidates whose skills and experience most closely align with the role, while still ensuring fair and equitable consideration for all applicants. Now the legal bit Although some of our roles allow you to be based anywhere in the UK, we'll need you to confirm you have the right to work in the UK. If you're successful in securing a role with us, there are some checks you need to complete before starting. These include credit and criminal record checks and three years' worth of satisfactory references. If the role is part of the Senior Manager Regime and Certification Regime, it requires enhanced pre-employment checks – we'll ask for six years of regulatory references, and once in the role, you'll be subject to periodic employment checks.

How would you like to get paid for five days, but only work four? At Outcomes First Group, we believe in better work/life balance — and we’re putting wellbeing first. That’s why we’re proud to be part of a 4-Day Working Week (4DWW) trial, where you can work one day less each week (or equivalent hours), while still receiving your full-time pay. Many of our schools have already introduced the 4DWW — and others are preparing to roll it out as soon as they reach full staffing. So, whether it’s already in place or just around the corner, now’s the perfect time to join #teamOFG. Job Title: Pastoral Manager Location: Parkside House School, Backworth, NE27 0AB Salary: £32,000 per annum (not pro rata) Hours: 37.5 hours per week; Monday-Friday 08:30-16:00 Contract: Permanent, Term Time Only Start: October 2025 UK applicants only. This role does not offer sponsorship. As part of our ongoing growth, we are delighted to offer a rewarding opportunity for a Pastoral Manager to join our dedicated team at Parkside House School, located in Backworth. About the Role The Pastoral Manager will play a vital role in leading safeguarding and welfare strategies across the school, ensuring the safety, wellbeing, and emotional development of our young people. You will develop and implement effective safeguarding plans that enable pupils to overcome barriers to learning and achieve their full potential. Working closely with the school’s leadership team, you will support the development of strong pastoral systems, promote equality and inclusion in line with the Equality Act 2010, and lead on anti-bullying and anti-discrimination policies and procedures. Key Responsibilities • Lead on safeguarding and welfare strategies to ensure the safety and emotional wellbeing of all pupils., • Act as the Designated Safeguarding Officer for the whole school., • Provide expert advice on Positive Behaviour Profiles and Behaviour Support Plans, informed by school-wide behaviour data., • Monitor and update behaviour plans to ensure they remain effective and relevant., • Contribute to the development of a trauma-informed and person-centred school culture., • Proven experience in behaviour support., • Experience managing people and/or services., • Ability to provide written examples of Positive Behaviour Support., • Knowledge and practical application of Trauma-Informed Practice and Person-Centred approaches. About Us Parkside House School is an Independent Special School. Our school aims to provide a high-quality education package to pupils who have difficulties in relating to education or others within a mainstream setting. The school is registered to accommodate 35 pupils from 10 – 18 years; we specialise in teaching pupils with Emotional, Social and Behavioural needs, and with other associated learning and cognitive difficulties. The aim of the site is to provide enough support to unlock each pupil’s potential so they can live fulfilling and productive lives. We provide young people with as much freedom as possible in a safe and supervised environment. This is achievable due to the dedication and support from a range of employed professionals who are passionate, reliable, and understanding. Acorn Education is the UK’s leading independent provider of specialist education and care for vulnerable pupils and young people. As part of Outcomes First Group, we are leading our sector in setting and delivering new approaches that provide measurable outcomes for those in our care. We are really proud to say that in 2024, Outcomes First Group were officially certified as a ‘Great Place to Work’ for the fifth year running. Acorn Education is part of the Outcomes First Group. Why join Acorn Education? We place the outcomes of the pupils and vulnerable young adults in our services at the heart of everything we do, so you’ll wake every day in the knowledge that your role will have a significant positive impact on the lives of others. We are committed to the safeguarding and promoting the welfare of pupils and young people. All applicants will be subject to social media checks and successful applicants to a fully enhanced DBS. Benefits Your health and wellbeing are important to us, so you’ll get an exceptional reward package including: • Life Assurance, • Pension scheme with options to increase your contributions, • A wide range of health, wellbeing, and insurance benefits, • 100’s of discount options valid in the UK and abroad, • Cycle to Work Schemes, • Electric Car Purchase Scheme, • Critical illness cover *You’ll work 80% of your contractual hours for 100% of your pay, giving you more time to do the things that make you happy. 4DWW is subject to successful completion of probation and is not a contractual benefit Outcomes First Group is committed to carrying out a fair, thorough and efficient recruitment process in line with Keeping Children Safe in Education. Whilst we aim to keep applicants informed throughout, Outcomes First Group does not accept liability for any loss of earnings or other associated costs incurred by applicants as a result of delays or changes in the compliance process. All stages of the compliance process are subject to necessary safeguarding checks and compliance with statutory requirements, which may affect timescales. #1

Working as a Security Threat Detection Analyst in the Cyber Security Monitoring and Investigations team, you will be part of an innovative and service-orientated team of analysts, focused on the detection and investigation of potential indicators of compromise and malicious activity on DWP systems and devices. Your main responsibilities will be to: • Provide a second-tier escalation function for the resolution of security events that have been triaged by others, providing direction and guidance, and ensuring an effective response to alerts and risks as they are identified., • Undertake comprehensive investigation of security alerts as well as proactive analysis of activity captured in system logs and security tools, to quickly determine if systems have been compromised., • Support Intelligence Analysts and the Security Incident Response Team, by providing detailed technical input to on-going investigations, building on detailed log data, digital outputs, and threat intelligence in relation to the mitigation, detection and response to potential cyber-attacks., • Effectively use the latest analytical SIEM tools including open-source intelligence to identify security compromises within large amounts of complex data., • Use malware analysis tools (commercial and/or open source) to support analysis and decision making., • Demonstrate strong knowledge of the latest security threats and indicators of compromise to ensure a robust response to new threats and attack vectors., • Provide timely intervention to protect the DWP IT Estate through recommending and operating containment processes to isolate and prevent the spread of malware., • Drive forward the development of monitoring systems and supporting processes and playbooks, ensuring systems are in place to review and continually improve existing capabilities., • Ensure intelligence is effectively used to maintain the integrity of alerts and to ensure alerts continue to remain relevant and focused on the latest threats., • Develop influential relationships with key stakeholders across the Department to support improvement activity thereby mitigating the risks from malicious activity., • Demonstrate strong knowledge and understanding of the concepts of information security, and of current and emerging IT security, data protection and information risk principles and technologies., • Support the transformation of the Departments response to digital delivery and the security threats this presents; including operating new analytical tools to generate innovative security alerts., • Support remedial activity as a result of identified weaknesses within the estate., • Manage multiple priorities and respond flexibly to competing demands. Person specification A strong candidate will be able to demonstrate the followingESSENTIAL CRITERIA. Please use the personal statement to evidence your skills and experience in the following areas: • Experience of performing in-depth analysis of cyber security alerts with evidence of ability to determine if systems have been compromised., • Skilled in using a variety of the latest SIEM/network analysis tools and of proactively interrogating large sets of structured and unstructured data, to identify malicious activity or anomalous behaviour., • Comprehensive knowledge of tactics and techniques an adversary could use to bypass or evade security controls, and experience of developing detections to mitigate such activities., • Demonstrable experience of providing technical input into security investigations and be skilled at communicating that information to both technical and non-technical stakeholders.Behaviours We'll assess you against these behaviours during the selection process: • Communicating and Influencing, • Making Effective Decisions, • Working Together, • Changing and Improving Technical skills We'll assess you against these technical skills during the selection process: • Intrusion detection and analysis - (Government Cyber Security Profession Skills Framework Practitioner Level), • Incident management, incident investigation and response - (Government Cyber Security Profession Skills Framework Practitioner Level) Benefits Alongside your salary of 44,447, Department for Work and Pensions contributes 12,876 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides. DWP have a broad benefits package built around your work-life balance which includes: • Working patterns to support work/life balance such as job sharing, term-time working, flexi-time and compressed hours., • Generous annual leave at least 23 days on entry, increasing up to 30 days over time (prorata for part time employees), plus 9 days public and privilege leave., • Support for financial wellbeing, including interest-free season ticket loans for travel, a cycle to work scheme and an employee discount scheme., • Health and wellbeing support including our Employee Assistance Programme for specialist advice and counselling and the opportunity to join HASSRA a first-class programme of competitions, activities and benefits for its members (subscription payable monthly)., • Family friendly policies including enhanced maternity and shared parental leave pay after 1 years continuous service., • Funded learning and development to support progress in your role and career. This includes industry recognised qualifications and accreditations, coaching, mentoring and talent development programmes., • An inclusive and diverse environment with opportunities to join professional and interpersonal networks including Womens Network, National Race Network, National Disability Network (THRIVE) and many more.Things you need to know Selection process details This vacancy is using Success Profiles (opens in a new window) , and will assess your Behaviours, Experience and Technical skills. Stage 1: APPLICATION & SIFT As part of the application process you will be asked to complete a CV & personal statement of suitability (1,000 words). All applications will be assessed and sifted based on theessential criteriain the Person Specification section of the advert, using the information you provide in your completed application form.Further details around what this will entail are listed on the application form. The sift panel will use the information relating to your employment history (your CV) and your personal statement of suitability, to assess your experience, skills and knowledge. When giving details of your employment history, you should therefore include details of the work and projects that you have been involved in, and your role therein. In the event of a large number of applications we will use the Lead Criteria 'Experience of performing in-depth analysis of cyber security alerts with evidence of ability to determine if systems have been compromised' to initially assess your application during the Sift stage. Applications must include: A. A completed Personal Details application form. B. A curriculum vitae* with education, professional qualifications and full employment history, giving details of key achievements relevant to the skills and experience outlined in this job description. C. A personal statement. In no more than 1000 words, please demonstrate how you meet the essential criteria, outlined in the 'Person Specification' section of the job advert. A NOTE ON ANONYMISATION *Due to DWPs use of anonymised recruitment practices it is not possible for applicants to upload/attach a CV; any information that you would customarily share on a CV should therefore be entered onto the application form. Please ensure you provide sufficient information to enable to sift panel to make an informed judgement about your suitability for this role. IMPORTANT INFORMATION: Please include all other information that you would customarily provide when presenting a CV/cover letter, as the sift panel use this information to assess your application. DWP operates an anonymised recruitment process. When entering information relating to your employment history you will be asked to remove any personal details that could be used to identify you. This relates to name and contact details which might usually appear on your CV/Cover letter. Failure to do so will result in your application being withdrawn. Stage 2 SIFT & INTERVIEW INFORMATION: Applications will be sifted at regular intervals from the date the posts are advertised. Sifting for this role will be concluded as soon as the advert closes. The final stage of the process will be a face-to-face interview where you will be assessed against the behaviours and technical skills outlined in the advert. Candidates will be required to give a short presentation at interview, details of which will be provided prior to you attending. Only candidates that have been successful at the previous stage will be invited to attend an interview. Interviews will commence sometime after 3rd October 2025. Sift and interview dates to be confirmed. Further Information Find out more about Working for DWP A reserve list may be held for a period of 6months from which further appointments can be made. Any move to DWPfrom another employer will mean you can no longer access childcare vouchers. This includes moves between government departments. You may however be eligible for other government schemes, including Tax Free Childcare. Determine your eligibility at If successful and transferring from another Government Department a criminal record check may becarried out. In order to process applications without delay, we will be sending a Criminal Record Check toDisclosure and Barring Service/Disclosure Scotlandon your behalf. However, we recognise in exceptional circumstances some candidates will want to send their completed forms direct. If you will be doing this, please advise Government Recruitment Service of your intention by emailing stating the job reference number in the subject heading. For further information on the Disclosure Scotland confidential checking service telephone: the Disclosure Scotland Helpline on 0870 609 6006 and ask to speak to the operations manager in confidence, or email For further information on National Security Vetting please visit the Demystifying Vetting website . New entrants are expected to join on the minimum of the pay band. Applicants who are successful at interview will be, as part of pre-employment screening, subject to a check on the Internal Fraud Database (IFD). This check will provide information about employees who have been dismissed for fraud or dishonesty offences. This check also applies to employees who resign or otherwise leave before being dismissed for fraud or dishonesty had their employment continued. Any applicants details held on the IFD will be refused employment. A candidate is not eligible to apply for a role within the Civil Service if the application is made within a 5 year period following a dismissal for carrying out internal fraud against government. Before applying for this vacancy, current employees of DWP should check whether a successful application would result in changes to their terms & conditions of employment, e.g. mobility, pay, allowances. Civil Servants that would transfer into DWP from other government organisations, following successful application, will assume DWP's terms & conditions of employment current on the day they are posted, unless DWP has stated otherwise in writing. The Civil Service values honesty and integrity and expects all candidates to abide by these principles. Please ensure that all examples provided in your application are taken directly from your own experience and that you describe the examples in your own words. Applications will be screened and if evidence of plagiarism or copying examples/answers from other sources is found, your application will be withdrawn. Internal DWP candidates may also face disciplinary action. Reasonable Adjustment At DWP we value diversity and inclusion and actively encourage and welcome applications from everyone, including those that are underrepresented in our workforce. We consider visible and non-visible disabilities, neurodiversity or learning differences, chronic medical conditions, or mental ill health. Examples include dyslexia, epilepsy, autism, chronic fatigue, or schizophrenia. If you need a change to be made so that you can make your application, you should contact Government Recruitment Service via as soon as possible before the closing date to discuss your needs. Complete the Reasonable Adjustments section in the Additional requirements page of your application form to tell us what changes or help you might need further on in the recruitment process. For instance, you may need wheelchair access at interview, or if youre deaf, a Language Service Professional. If you are experiencing accessibility problems with any attachments on this advert, please contact the email address in the 'Contact point for applicants' section. Artificial Intelligence can be a useful tool to support your application, however, all examples and statements provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, as your own) applications may be withdrawn and internal candidates may be subject to disciplinary action. Please see our candidate guidance for more information on appropriate and inappropriate use. For these vacancies, we strongly recommend that applicants consult with an immigration specialist or qualified advisor to assess their eligibility for Visa Sponsorship before deciding to apply. Please note that while we consider sponsorship requests in accordance with current DWP guidance and Home Office policy, sponsorship cannot be guaranteed. Feedback will only be provided if you attend an interview or assessment. Security Successful candidates must undergo a criminal record check. Successful candidates must meet the security requirements before they can be appointed. The level of security needed is security check (opens in a new window) . See our vetting charter (opens in a new window) . People working with government assets must complete baseline personnel security standard (opens in new window) checks. Nationality requirements This job is broadly open to the following groups: • UK nationals, • nationals of the Republic of Ireland, • nationals of Commonwealth countries who have the right to work in the UK, • nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS) (opens in a new window), • nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS), • individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020, • Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service Further information on nationality requirements (opens in a new window) Working for the Civil Service The Civil Service Code (opens in a new window) sets out the standards of behaviour expected of civil servants. We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles (opens in a new window) . The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria. The Civil Service also offers a Redeployment Interview Scheme to civil servants who are at risk of redundancy, and who meet the minimum requirements for the advertised vacancy. Diversity and Inclusion The Civil Service is committed to attract, retain and invest in talent wherever it is found. To learn more please see the Civil Service People Plan (opens in a new window) and the Civil Service Diversity and Inclusion Strategy (opens in a new window) . Apply and further information This vacancy is part of the Great Place to Work for Veterans (opens in a new window) initiative. Once this job has closed, the job advert will no longer be available. You may want to save a copy for your records. Contact point for applicants Job contact : • Name : Louise Williams Appointment to the Civil Service is governed by the Civil Service Commissions Recruitment Principles. If you feel your application has not been treated in accordance with these principles and you wish to make a complaint, you should in the first instance contact DWP by email: . If you are not satisfied with the response you receive from the Department, you can contact the Civil Service Commission. Click here to visit the Civil Service Commission. Attachments Candidate Pack SMI Security Threat Detection Analyst Sept 25 422051 Opens in new window (pdf, 1004kB) DWP Terms and Conditions January 2024 (3) Opens in new window (docx, 17kB) Success-Profiles-Candidate-Overview-Accessble-Version Opens in new window (docx, 69kB)

Working as a Cyber Security Monitoring and Investigations Lead, you will lead, manage, and develop an innovative and service-orientated team of analysts focused on the investigation and clearance of security alerts as well as the proactive detection and investigation of potential indicators of compromise or malicious activity on DWP systems. You will manage resources across the team to ensure they are focused on the key threat areas, organising workloads appropriately to deal with competing demands and actively monitoring and reviewing your teams performance indicators. You will provide third tier escalation for the resolution of security events and will provide direction on technical investigations including the validation of malware and other analysis. You will have responsibility for coordinating resources and activities in the technical response to security incidents and will collaborate with stakeholders across DWP and the wider security community to ensure an effective response is delivered. This is an important leadership role that relies on technical skills and understanding of technical information as well as the ability to communicate effectively with technical and non-technical audiences. Responsibilities Successful candidates can expect to be involved in a range of the following: • Lead, direct and manage a team of security analysts with responsibility for protecting the integrity of DWP systems from internal and external threat actors, • You will deliver at pace, ensuring that team resources are focused on the key threat areas, organising workloads appropriately to deal with competing demands and actively monitoring and reviewing your teams performance indicators, • Provide third tier escalation and management of cyber security incidents, coordinating activities and communications across the team to ensure a cohesive response. You will involve expert domains and stakeholders timeously, as appropriate, to ensure the most effective resolutions, • Support the Security Incident Response Team (SIRT) by providing expert technical input to ongoing investigations in relation to the mitigation, detection and response to potential cyberattacks, • Provide timely intervention to protect the DWP IT Estate through operating and directing containment processes to isolate and prevent the spread of attacks, • Oversee threat hunting activities across the team ensuring that all hunts are carried out in accordance with accepted processes and procedures, ensuring the Departments data is used safely, proportionately, and legally at all times, • Lead and manage technical investigations that arise from security alerts and events, • Perform complex analysis in a high-pressure environment encouraging analysts to demonstrate adaptability and creativity, demonstrating professionalism at all times, and upholding the teams credibility across DWP, • Coach and develop a team of analysts to grow capability and ensure team members are equipped with the skills and knowledge to effectively undertake their job roles, • Drive forward the development of monitoring systems and supporting processes and playbooks, ensuring systems are in place to review and continual improve existing capabilities, • Develop influential relationships with key stakeholders across the Department to support improvement activity thereby mitigating the risks from malicious activity, • Demonstrate strong analytical and detail-oriented skills with excellent understanding of the latest analytical SIEM tools and how these can be used to identify security compromises within large amounts of complex data, • Have strong knowledge and understanding of the concepts of information security, and of current and emerging IT security, data protection and information risk principles and technologies, • Demonstrate excellent communication skills with an ability to clearly articulate, summarise and describe technical issues to non-technical colleagues, • Co-ordinating resources and activities in the technical response to incidents, working within the confines of relevant legislation as it applies to cyber security and digital forensics activities ensuring that all legal and internal compliance standards are maintained and that all outputs and reports are fit for purpose, • Look across Government and private industry to continually review processes and identify best practice in the rapidly developing world of responding to security threats, • Use understanding of device and audit logging standards to develop effective security monitoring Person specification Successful candidates will need to demonstrate their suitability for the role by evidencing the essential criteria below in their personal statement: Essential Criteria: • (LEAD CRITERIA) Proven track record in cyber security, with experience of leading and coaching a team of analysts working across a broad tool set to detect malicious activity on the IT estate., • Experience of performing in-depth analysis of cyber security alerts to quickly determine if systems have been compromised and experienced in providing tiered analysis of technical events escalated by other team members., • Proven experience of security incident management, leading and managing technical investigations and assessing risk, and of providing technical input to ongoing investigations., • Experience of using a variety of SIEM and network analysis tools, techniques, and procedures to detect malicious activity on the IT estate., • Proven ability to foster and develop influential relationships, possessing excellent communication and inter-personal skills to develop substantial credibility with key stakeholders across the Department.Behaviours We'll assess you against these behaviours during the selection process: • Communicating and Influencing, • Making Effective Decisions, • Leadership, • Developing Self and Others, • Changing and Improving Technical skills We'll assess you against these technical skills during the selection process: • Incident management, incident investigation and response - (Government Cyber Security Profession Skills Framework Practitioner Level), • Intrusion detection and analysis - (Government Cyber Security Profession Skills Framework Practitioner Level), • Threat Understanding - (Government Cyber Security Profession Skills Framework Practitioner Level) Benefits Alongside your salary of 55,557, Department for Work and Pensions contributes 16,094 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides. DWP have a broad benefits package built around your work-life balance which includes: • Working patterns to support work/life balance such as job sharing, term-time working, flexi-time and compressed hours., • Generous annual leave at least 23 days on entry, increasing up to 30 days over time (prorata for part time employees), plus 9 days public and privilege leave., • Support for financial wellbeing, including interest-free season ticket loans for travel, a cycle to work scheme and an employee discount scheme., • Health and wellbeing support including our Employee Assistance Programme for specialist advice and counselling and the opportunity to join HASSRA a first-class programme of competitions, activities and benefits for its members (subscription payable monthly)., • Family friendly policies including enhanced maternity and shared parental leave pay after 1 years continuous service., • Funded learning and development to support progress in your role and career. This includes industry recognised qualifications and accreditations, coaching, mentoring and talent development programmes., • An inclusive and diverse environment with opportunities to join professional and interpersonal networks including Womens Network, National Race Network, National Disability Network (THRIVE) and many more.Things you need to know Selection process details This vacancy is using Success Profiles (opens in a new window) , and will assess your Behaviours, Experience and Technical skills. Stage 1: APPLICATION & SIFT Artificial Intelligence can be a useful tool to support your application, however, all examples and statements provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, as your own) applications may be withdrawn and internal candidates may be subject to disciplinary action. Please see our candidate guidance for more information on appropriate and inappropriate use. As part of the application process you will be asked to complete a CV & personal statement of suitability (1,000 words). All applications will be assessed and sifted based on theessential criteriain the Person Specification section of the advert, using the information you provide in your completed application form.Further details around what this will entail are listed on the application form. In the event of a large number of applications being received we will use the Lead Criteria to initially assess your application during the sift stage: Proven track record in cyber security, with experience of leading and coaching a team of analysts working across a broad tool set to detect malicious activity on the IT estate. Candidates who pass the initial sift will be progressed to a full sift. The sift panel will use the information relating to your employment history (your CV) and your personal statement of suitability, to assess your experience, skills and knowledge. When giving details of your employment history, you should therefore include details of the work and projects that you have been involved in, and your role therein. Applications must include: A. A completed Personal Details application form. B. A curriculum vitae* with education, professional qualifications and full employment history, giving details of key achievements relevant to the skills and experience outlined in this job description. C. A personal statement. In no more than 1000 words, please demonstrate how you meet the essential criteria, outlined in the 'Person Specification' section of the job advert. A NOTE ON ANONYMISATION *Due to DWPs use of anonymised recruitment practices it is not possible for applicants to upload/attach a CV; any information that you would customarily share on a CV should therefore be entered onto the application form. Please ensure you provide sufficient information to enable to sift panel to make an informed judgement about your suitability for this role. IMPORTANT INFORMATION: Please include all other information that you would customarily provide when presenting a CV, as the sift panel use this information to assess your application. DWP operates an anonymised recruitment process. When entering information relating to your employment history you will be asked to remove any personal details that could be used to identify you. This relates to name and contact details which might usually appear on your CV/Cover letter. Failure to do so will result in your application being withdrawn. Stage 2 SIFT & INTERVIEW INFORMATION: Applications will be sifted at regular intervals from the date the posts are advertised. Sifting for this role will be concluded as soon as the advert closes. The final stage of the process will be a face-to-face interview where you will be assessed against the behaviours and technical skills outlined in the advert. For the Behaviour based questions it may help to use one or more examples of a piece of work you have completed or a situation you have been in, and use the WHO or STAR model to explain: What was the task/work/situation, how did you approach it and what were the outcomes / what did you achieve Candidates will be required to give a short presentation at interview, details of which will be provided prior to you attending. Only candidates that have been successful at the previous stage will be invited to attend. Sift and Interview dates to be confirmed. Further Information Find out more about Working for DWP Before applying for this vacancy, current employees of DWP should check whether a successful application would result in changes to their terms & conditions of employment, e.g. mobility, pay, allowances. Civil Servants that would transfer into DWP from other government organisations, following successful application, will assume DWP's terms & conditions of employment current on the day they are posted, unless DWP has stated otherwise in writing. The Civil Service values honesty and integrity and expects all candidates to abide by these principles. Please ensure that all examples provided in your application are taken directly from your own experience and that you describe the examples in your own words. Applications will be screened and if evidence of plagiarism or copying examples/answers from other sources is found, your application will be withdrawn. Internal DWP candidates may also face disciplinary action. A reserve list may be held for a period of 6 months from which further appointments can be made. Any move to the Department of Work and Pensions from another employer will mean you can no longer access childcare vouchers. This includes moves between government departments. You may however be eligible for other government schemes, including Tax Free Childcare; for further information visit the Childcare Choices website . If successful and transferring from another Government Department a criminal record check may be carried out. In order to process applications without delay, we will be sending a Criminal Record Check to Disclosure and Barring Service/Disclosure Scotland on your behalf. However, we recognise in exceptional circumstances some candidates will want to send their completed forms direct. If you will be doing this, please advise Government Recruitment Service of your intention by emailing stating the job reference number in the subject heading. For further information on the Disclosure Scotland confidential checking service telephone: the Disclosure Scotland Helpline on 0870 609 6006 and ask to speak to the operations manager in confidence, or email NSV For these vacancies, we strongly recommend that applicants consult with an immigration specialist or qualified advisor to assess their eligibility for Visa Sponsorship before deciding to apply. Please note that while we consider sponsorship requests in accordance with current DWP guidance and Home Office policy, sponsorship cannot be guaranteed. For further information on National Security Vetting please visit the Demystifying Vetting website . New entrants are expected to join on the minimum of the pay band. Applicants who are successful at interview will be, as part of pre-employment screening, subject to a check on the Internal Fraud Database (IFD). This check will provide information about employees who have been dismissed for fraud or dishonesty offences. This check also applies to employees who resign or otherwise leave before being dismissed for fraud or dishonesty had their employment continued. Any applicants details held on the IFD will be refused employment. A candidate is not eligible to apply for a role within the Civil Service if the application is made within a 5 year period following a dismissal for carrying out internal fraud against government. Reasonable Adjustment At DWP we value diversity and inclusion and actively encourage and welcome applications from everyone, including those that are underrepresented in our workforce. We consider visible and non-visible disabilities, neurodiversity or learning differences, chronic medical conditions, or mental ill health. Examples include dyslexia, epilepsy, autism, chronic fatigue, or schizophrenia. If you need a change to be made so that you can make your application, you should: Contact Government Recruitment Service via as soon as possible before the closing date to discuss your needs. Complete the Reasonable Adjustments section in the Additional requirements page of your application form to tell us what changes or help you might need further on in the recruitment process. For instance, you may need wheelchair access at interview, or if youre deaf, a Language Service Professional. If you are experiencing accessibility problems with any attachments on this advert, please contact the email address in the 'Contact point for applicants' section. Feedback Feedback will only be provided if you attend an interview or assessment. Security Successful candidates must undergo a criminal record check. Successful candidates must meet the security requirements before they can be appointed. The level of security needed is security check (opens in a new window) . See our vetting charter (opens in a new window) . People working with government assets must complete baseline personnel security standard (opens in new window) checks. Nationality requirements This job is broadly open to the following groups: • UK nationals, • nationals of the Republic of Ireland, • nationals of Commonwealth countries who have the right to work in the UK, • nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS) (opens in a new window), • nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS), • individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020, • Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service Further information on nationality requirements (opens in a new window) Working for the Civil Service The Civil Service Code (opens in a new window) sets out the standards of behaviour expected of civil servants. We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles (opens in a new window) . The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria. The Civil Service also offers a Redeployment Interview Scheme to civil servants who are at risk of redundancy, and who meet the minimum requirements for the advertised vacancy. Diversity and Inclusion The Civil Service is committed to attract, retain and invest in talent wherever it is found. To learn more please see the Civil Service People Plan (opens in a new window) and the Civil Service Diversity and Inclusion Strategy (opens in a new window) . Apply and further information This vacancy is part of the Great Place to Work for Veterans (opens in a new window) initiative. Once this job has closed, the job advert will no longer be available. You may want to save a copy for your records. Contact point for applicants Job contact : • Name : Louise Williams Appointment to the Civil Service is governed by the Civil Service Commissions Recruitment Principles. If you feel your application has not been treated in accordance with these principles and you wish to make a complaint, you should in the first instance contact DWP by email: . If you are not satisfied with the response you receive from the Department, you can contact the Civil Service Commission. Click here to visit the Civil Service Commission. Attachments Candidate Pack SMI Lead Sept 25 Opens in new window (pdf, 1011kB)

Care Home Operations Manager – Nurse Qualified North East England Circa £60,000 per annum | 40 Hours | Days | Great Staff Benefits Are you a Registered Nurse (RGN or RMN) with proven multi-site management experience in the care sector? Are you ready for your next strategic leadership challenge? We’re recruiting a dedicated and experienced Nurse-Qualified Operations Manager to oversee care services across the North East, on behalf of a respected, values-driven care provider. Details of this Operations Manager role and what our client is offering: • A permanent, full-time contract to work 40 hours per week, • Competitive salary of circa £60,000 per annum, • Autonomy and support in a senior leadership role, • Comprehensive induction, with access to ongoing training and career development As Operations Manager, you’ll oversee the performance, compliance, and quality of care across a portfolio of around 6 – 7 care homes. You’ll provide effective leadership to Home Managers, ensuring outstanding care is consistently delivered, regulatory standards are met, and each service achieves its potential. You’ll play a key part in strategic planning, safeguarding compliance, budget oversight, and performance improvement, working closely with internal and external stakeholders to drive positive outcomes. Key Responsibilities: • Lead, support and supervise Home Managers across multiple sites, • Monitor service quality, compliance, and regulatory standards (CQC, Local Authority), • Identify areas for improvement and implement development plans, • Support recruitment, retention, and workforce planning, • Contribute to business planning and senior leadership initiatives Candidates for this Operations Manager should meet the following criteria: • Registered Nurse – Adult (RGN) or Mental Health (RMN), • Management qualification (e.g. Level 5 Leadership in Health & Social Care) – preferred, • Proven experience in a senior or multi-site management role within the care sector, • Strong knowledge of CQC regulations and sector compliance, • Due to the nature of the role, a driving licence is essential, and you must have access to own vehicle If you would like to apply now, please follow the link provided. For further details, please call Katrusia Prodywus at PSR Solutions now on 07949 538342. Please note any offers of employment are subject to an Enhanced DBS/PVG/Access NI check and employment reference checks in addition to verification of UK professional registration (if applicable), right to work in the UK and Occupational Health clearance. PSR Solutions is an equal opportunities recruiter and applications are welcome from anyone meeting the specified criteria regardless of age, gender, race/ethnicity, religion or belief, disability, sexual orientation or any other personal circumstances. By submitting an application, you are consenting to PSR Solutions securely holding and processing your personal data and contacting you in relation to the services we provide. You retain the right to have your information deleted in line with current GDPR legislation.

Job Title People Services Specialist - German Speaking Job Description The People Services Specialist delivers an excellent customer service to both our internal customers (colleagues), our People team colleagues, and our external partners for all aspects of the people life cycle. The role will work with the People Services Manager to deliver a value-add service, partnering with the People team to ensure the delivery of a seamless colleague experience for our German and Austrian colleagues. You must be able to speak fluent German to be considered. This role will work 3 days a week in the Newcastle office and 2 from home. Key Responsibilities • Acting as first point of contact, action colleague queries using appropriate methods (ServiceNow, Live Chat, and Teams) to reach the best solution. This includes transferring queries to the appropriate teams or actioning queries as required., • Work with external partners to action requests., • Act as custodians of colleague data, keeping data clean by ensuring the HRIS is up to date., • Work collaboratively with Payroll to ensure the required changes and inputs, leading to a smooth monthly pay run., • Offer basic advice and guidance to colleagues and line management on a range of colleague issues using company policies and procedures., • Adopt a continuous improvement mindset., • Partner with Talent Acquisition to deliver a high quality candidate to colleague onboarding experience., • Use commercial awareness and business understanding to offer pragmatic and appropriate solutions based on the needs of the business. Skills, know-how and experience: • You must speak fluent German to be considered., • Excellent planning and organising skills and able to work in a fast paced environment, prioritising effectively., • Experience in the fundamentals of HR practice would be advantageous., • Excellent communication skills with the ability to adapt communication style to the audience., • Ability to develop and maintain effective working relationships at any level by building trust and delivering a customer service that is acknowledged as high quality., • Able to troubleshoot queries using a range of sources of information to resolve., • Excellent attention to detail with the confidence to challenge errors and action accordingly. Your benefits (Only Applicable for UK Based Roles) Benefits video - • Generous bonuses and pension scheme: Up to 8% matched pension contribution plus 2% top-up by Sage., • 25 days of paid annual leave with the option to buy up to another 5 days, • Paid 5 days yearly to volunteer through our Sage Foundation, • Enhanced parental leave, • Comprehensive health, dental, and vision coverage, • Work away scheme for up to 10 weeks a year, • Access to various helpful memberships for finances, health and wellbeing #LI-CF1 Function People Country United Kingdom Office Location Newcastle Work Place type Hybrid Advert Working at Sage means you're supporting millions of small and medium sized businesses globally with technology to work faster and smarter. We leverage the future of AI, meaning business owners spend less time doing routine tasks, like entering invoices and generating reports, and more time pursuing their ambitions. Our colleagues are the best of the best. It's why we were awarded 2024 Best Places to Work by Glassdoor. Because to achieve extraordinary outcomes, we need extraordinary teams. This means infusing Sage with people who knock down barriers, continuously innovate, and want to experience their potential. Learn more about working at Sage: sage.com/en-gb/company/careers/working-at-sage/ Watch a video about our culture: youtube.com/watch?v=qIoiCpZH-QE We celebrate individuality and welcome you to join us if you embrace all backgrounds, identities, beliefs, and ways of working. If you need support applying, reach out at . Learn more about DEI at Sage: sage.com/en-gb/company/careers/diversity-equity-and-inclusion/

Job Title Inside Practice success manager Job Description Inside Practice Success Manager role Our Accountancy and Practice team at Sage are constantly striving to make Sage the software of choice within the professional Accountancy world. With a focus on supporting accountants our Practice Success Managers play a pivotal role in nurturing trust with the ultimate aim of creating advocacy for Sage's products and services. Taking a consultative approach based on the accountant's needs and aspirations you will help drive engagement and advocacy. What's in it for you? Gaining in depth knowledge of Sage's accountancy products gives you an amazing insight into the world of accountancy and sales, we offer a competitive commission package as well as the opportunity to develop your career in sales which could lead to team lead positions as well as exploring other avenues in sales within Sage. This is a hybrid role 3 days in office 2 days home office (Newcastle) Summary of your day-to-day? You will continuously nurture strong relationships across for our accountants and implement a robust customer success model across our base using campaign led portfolio management. By gaining an understanding of your client's pain points you will be able to deliver responsive solutions and support and more importantly add value!! Hosting webinars and demo's to demonstrate our products and services will help support the engagement between Sage and our customers and show you as a true expert within the field. Minimum qualifications / experience Experience in an account management or sales position. Stakeholder management Problem Solver Proficiency in using CRM systems (Salesforce would be ideal) A good understanding of working in a SaaS or similar environment. Ability to manage time effectively Key Responsibilities • Delivery of 100% of revenue targets, • Delivery of NPS measures, demonstrating high levels of customer satisfaction., • Achieve call and contact productivity measures as directed, • Effective pipeline management, completed within agreed timescales, • Accurate sales forecasting, within +/- 5%, • Ability to accurately price sales, • Ensuring competent lead flow management, recording accurately and within timed SLA's on different CRM systems., • Maintain discounts within the agreed thresholds in line with the agreed discounting process, • Demonstrate high levels of Controls to improve the Accountants/Clients Customer Journey and minimum credits/amendments to contracts. Sage Benefits • Competitive base salary and commission structure, • Comprehensive health, dental and vision coverage, • Work away scheme for up to 10 weeks a year, • On-going training and professional development, • Paid 5 days yearly to volunteer through our Sage Foundation, • Flexible work patterns and hybrid working #LI-VK1 Function Sales Country United Kingdom Office Location Newcastle Work Place type Hybrid Advert Working at Sage means you're supporting millions of small and medium sized businesses globally with technology to work faster and smarter. We leverage the future of AI, meaning business owners spend less time doing routine tasks, like entering invoices and generating reports, and more time pursuing their ambitions. Our colleagues are the best of the best. It's why we were awarded 2024 Best Places to Work by Glassdoor. Because to achieve extraordinary outcomes, we need extraordinary teams. This means infusing Sage with people who knock down barriers, continuously innovate, and want to experience their potential. Learn more about working at Sage: sage.com/en-gb/company/careers/working-at-sage/ Watch a video about our culture: youtube.com/watch?v=qIoiCpZH-QE We celebrate individuality and welcome you to join us if you embrace all backgrounds, identities, beliefs, and ways of working. If you need support applying, reach out at . Learn more about DEI at Sage: sage.com/en-gb/company/careers/diversity-equity-and-inclusion/

Wastewater Modellers ( Principal / Associate Director ) Are you a passionate Wastewater Modeller ready to take your career to the next level? At Jacobs, you'll play a vital role in shaping the future of water infrastructure across the UK and Ireland. With unprecedented investment in the sector, now is the time to be part of something transformative. We're hiring Principal Modellers and Associate Directors of Modelling to strengthen our teams and support long-term frameworks with leading UK water companies. Your expertise will help deliver innovative solutions that protect the environment, reduce flood risk, improve water supply, and create lasting value for local communities. From early-stage planning to detailed design and delivery, you'll contribute to diverse programmes across the full project lifecycle. You'll be supported by a collaborative, multidisciplinary team and have access to cutting-edge tools, professional development, and career progression opportunities. This is more than a modelling role, it's a chance to make a meaningful impact while growing in a dynamic and inclusive environment. Key Responsibilities: • Technical lead for network modelling projects, • Line Management of project team members with responsibility for: day-to-day leadership and direction for the team, workload planning, technical guidance, driving staff performance and career development., • Management of all health and safety, quality and environmental aspects of projects., • Technical development and delivery of wastewater catchment strategies and solutions, to include flooding and CSO drivers., • Provide technical and commercial leadership in the delivery of wastewater network projects within agreed timeframes and budgets and to exceed our clients' expectations, • Technical governance of outputs and compliance with client specifications, • Using network models for planning, operational and design purposes, • Support and supervise the wastewater modelling team, ensuring technical excellence and best industry practice, • Contribute to developing working methods, routines and innovative solutions to improve processes in the delivery of wastewater network projects, • Supervision of report writing check and review of technical modelling outputs., • Plan, programme and co-ordinate projects delivery, • Contribute to the preparation of cost estimates, • Supporting management in developing relationships and sales with existing and new clients * Excellent knowledge of the water industry with a focus on wastewater network solutions, • Proficiency in wastewater modelling software such as InfoAsset Manager, and InfoWorks ICM, ArcGIS, MapInfo, • Strong technical ability in the outline design of wastewater schemes; sewage pumping systems and treatment facilities., • Expertise in 1D and 2D modelling, • Excellent knowledge in current industry best practice and able to actively contribute to innovation in this field, • Good supervision and leadership skills, • Ensuring project financial and programme performance., • Experience of liaising with clients and managing projects, • Management and technical supervision of a team of modellers What We Offer: • Up to 10% company contribution into their pension, • Reimbursement towards relevant professional development and memberships, • Opportunity to buy/sell annual leave., • Free employee medical cover and digital GP service, • Enhanced parental leave pay, • Fertility healthcare and family-forming benefit provided by Carrot., • Hybrid working, • Part-time roles

As a Care Coordinator you'll act as line manager to Care Assistants. Looking for a rewarding role where you can make a real difference in people's lives? Join our team as a Care Coordinator!.

You’ll lead your team to ensure the store is a great place for people to work and shop! Reporting to the Area Manager you will be responsible for: * Leading a team to create a culture where our customer experience is the best in the market, in line with the Morrisons brand. More About The Ro

Providing data stewardship of our application data, and providing 2nd line support for data queries raised by users. This role reports to the Data Engineering Manager, leading a team of data experts, providing specialist analytics to the business & clients. Provide experience in leading and developi

We are supporting a leading food manufacturing business based in the North East of England as they have an opening for a Production Shift Manger. The Production Shift Manager will be responsible for setting and driving operational standards in relation to People, Product, Process, Plant and Performance across all of the shift. On Offer: • £47,000 - £50,000 base salary + overtime opportunities, • Working 4 on 4 off (2 days / 2 nights) Duties: • Manage a trained and motivated shift team with committed, multi-skilled and flexible colleagues., • Operate flexibly and respond quickly to change and opportunities – actively demonstrate the capacity to get into action fast and make things happen., • Ensure that all roles are suitably resourced and effectively utilised in order to meet capacity/customer requirements., • Ensure that all appropriate people mapping and planning is in place at all times. Your shift should never be over or under resourced with either permanent or agency colleagues., • Take ownership and accountability for every aspect of your products on shift, making sure they comply to all company and customer specification, • Follow the daily plan and make sure it is delivered in the correct order, on time and in full, • Collect and understand KPIs, share key highlights and trends with direct reports., • Ensure that planned outputs and performance efficiencies are consistently achieved in line with KPI requirements and standards., • Take accountability for all shift production ensuring that plant throughput rates are met to achieve the required production targets to meet customer service levels whilst maintaining the integrity of the product., • Set high GMP standards through visible leadership including daily walk rounds with direct reports, line manager and SLT, highlighting any issues and implementing solutions and remedial actions. Experience Needed • Production experience at shift management level gained in a food manufacturing environment, • Customer focus: understands the needs of different customers., • Standards and systems: understands technical and operating standards., • Leadership and communication: is able to provide clear direction to lower level reports., • Team working: demonstrates an ability to work as an active member of a team., • Health and Safety: demonstrates understanding and awareness of health and safety., • Demonstrates knowledge of GMP and HACCP If you want to find out more about the role, please apply with your most recent CV or contact Richard Steele at Alexander Steele recruitment.

At Graphic Packaging International, we produce the paper cup that held your coffee this morning, the basket that transported those bottles of craft beer you enjoyed last weekend, and the microwave tray that heated your gourmet meal last night. We’re one of the largest manufacturers of paperboard and paper-based packaging for some of the world’s most recognized brands of food, beverage, foodservice, household, personal care and pet products. With over 25,000 employees working in more than 130 locations worldwide, we strive to be environmentally responsible in our industry and in the communities where we operate. We are committed to workplace diversity and offer compensation and benefits programs that are among the industry’s best to reward the talented people who make our company successful. If this sounds like something you would like to be a part of, we’d love to hear from you. JOB PURPOSE To manage, directly and through the Team Leaders, the pre-press and print production areas, this covers Lithographic printing processes. To ensure that the department achieves the Production plan and is effective and efficient with regard to labour, material usages and other budgetary cost constraints. To achieve budgeted machine performance efficiencies as a minimum Striving for continual improvements in machine efficiency, waste reduction, product quality and customer service levels. SPECIFIC RESPONSIBILITIES • Provide day to day advice to Shift Leaders on people management and technical issues when required., • Set, achieve and improve targets in key performance indicators such as waste, machine efficiency, customer service, quality, hygiene and health & safety., • Develop the process capability in line with changing technology and utilise the Lean Programme to ensure its effectiveness., • Develop employees both individually and as teams and ensure effective day-to-day management of people. • Ensure effective inter-departmental communication, • Improve customer service and reduce customer complaints. • Assist and oversee new equipment trials, from development to implementation and resolve any associated issues., • Co-ordinate, direct and support the activities of the departmental supervisors to meet production needs. • Set departmental objectives and monitor performance accordingly., • Identify recruitment and development needs., • Handle discipline and grievance issues., • Create and develop a team-working environment. • Support department supervisors in achieving weekly targets in respect of production output, work in progress, service levels and machine efficiencies., • Manage within departmental budgets set and identify opportunities for cost reductions in areas such as overtime, labour, consumables, maintenance and waste, utilising the Lean Programme to ensure effectiveness., • Ensure work loading is planned to the correct machines in order to produce economically and efficiently in accordance with customer and company quality standards including ISO quality, H&S and environmental standards., • Be proactive in developing solutions to operational issues, when required., • Identify quality issues and recommend adjustments or resolutions in order to rectify any issues., • To continually improve the culture and attitudes towards Health & Safety, ensuring compliance with all Health & Safety requirements and to hold people accountable for their own actions and behaviours. To ensure that all H&S checks and audit actions are carried out in a timely manner, • Regularly monitor and report on machine efficiencies for Management analysis, identify trends and make recommendations in order to prevent or control any occurring issues., • Assist in organising the workplace to achieve high standards of housekeeping and report any defects, hazards or issues to the relevant dept and assist with day to day operations within the Dept as and when required, • Ensure regular and effective communication within and from all areas of production to achieve common business aims., • Provide regular performance statistics/reports as directed., • Liaise with customers as and when required with off site visits to be expected., • Maintain and update effective training schedules to maximise the skills base of all department employees. Liaise with the appropriate depts in order to coordinate the training required., • Utilise various training mechanisms as part of the ongoing training schedule., • Provide technical support to all members of the department as and when required, • Ensure compliance with all existing systems, standards and procedures within all areas to satisfy both company and customer requirements – ISO, hygiene, health & safety., • Identify opportunities for improving systems of work, and successfully implement., • Control waste effectively., • Drive through and support the introduction of new systems and changes within the areas, to meet with new company directives, legislation and standards., • Direct and manage technical innovation and introduction, • To continually improve manufacturing efficiencies in the Pre-Press and Print areas, reducing costs and achieving all key operational performance objectives, • Ensure daily shift tool box talks and monthly team briefs are held, • Achieve departmental KPI’s, • Constantly strive to reduce downtime to agreed levels, • Meet and maintain customer requirements in terms of quality and output, • Compliance with the company’s quality standards (PS9000, ISO9001 and BRC/IoP), • Adherence to the company’s health safety & environment standards (HASAWA Act), • Maintain a good overall condition of work area through routine maintenance, • Accurate & efficient control of components including filing and good housekeeping practices, • KPI performance in Make Ready, Run, Downtime and STTF (sheets to the floor) -Budget, • Cost Saving, • Department housekeeping improvement – 5s continuous, • Knowledge of Large Format Lithographic Printing Presses, • Professionally trained in management disciplines and understanding of modern tools and techniques, • Leadership Skills and a Team Player, • Strategic approach with strong problem solving and analytical skills, • Project management, • Knowledge and understanding of , Lean Manufacturing and Six Sigma, • Change management experience, • Good verbal and written communication skills, • Excellent organisational skills, • Knowledge and understanding of BRC, ISO 9001, and ISO 14001, • Able to work in a fast paced environment – FMCG preferred, • Strong commercial awareness and business acumen, • Computer literate, able to operate Microsoft Word, Excel and Outlook/Email, • Organizing, Planning, and Prioritising Workload to achieve targeted KPI’s, • Ability to identify opportunities for process improvements to machinery and/or employees INTERPERSONAL SKILLS • Sense of urgency, • Energy and drive, • High standards, compliance mentality, • Analytical thinking, • People development, • Results focussed, • Positive attitude and commitment, • Ability to apply good practice and common sense in a people management environment, • Ability to establish and maintain effective working relationships, • Ability to influence others and generate new ideas, • Effective problem-solving and decision making, • Forward thinking, innovative and able to see the ‘bigger picture’

KAEFER UK and Ireland Count on us. Job title: Transport Manager Location: Jarrow Head Office Contract type: Full time, Permanent At KAEFER, our success is built on our values and culture, which create a supportive and inclusive environment where employees can thrive. We prioritise growth and development, with abundant opportunities for advancement and a commitment to promoting from within. Our wide range of job openings, including entry-level positions, allows for the first steps on the ladder to success. We provide ongoing training and development opportunities to support our employees throughout their careers. The Opportunity We are looking for a Transport Manager to join our Transport department on a permanent basis. In this role you will assist in the control and management of all transport related matters to ensure the health, safety and welfare of drivers, employees and members of the public. You will ensure compliance with internal transport procedures and legislative requirements as set out by DVSA and HSE and minimise the environmental impact of transport related activities whilst also making sure that operational requirements are adequately met with a key focus on cost reduction How you will make an impact • Maintenance and upkeep Goods Vehicle Operator Licences, permitting KAEFER to operate Large Goods Vehicles (LGV’s), • Ensure LGV’s are maintained in accordance with ‘O’ licence undertaking safety inspections, record keeping and defect reports, • Ensure LGV drivers have the correct licence entitlement by checking medicals and booking periodic training, • Oversee tachograph downloads for both LGV’s and drivers;, • Update/ deliver training / toolbox talks on topics such as the safe loading and unloading of LGV’s for all personnel involved in the loading and unloading of scaffold materials., • Ensure sub-contracted haulage companies comply with KAEFER procedures and are updated with any changes., • Conduct site compliance audits for both light commercial and large goods fleet., • Assist in ensuring all transport procedures, risk assessments and training documents are regularly reviewed, updated and briefed to relevant personnel., • Process motor accident claims, collating relevant information for insurer/solicitor to resolve claims, conduct internal investigations to conclude root cause and required actions and verify and process policy excess payments producing monthly reports for trend analysis, • In relation to vehicle damage, assess off-hire damage estimates, query with site teams / ensure no existing damage charges/requested credits if required and raise requisitions for site management approval What you will bring • Experience in a similar role within the transport industry, • Certificate of Professional Competence (CPC) in National Road Haulage, • UK full driving licence and licence to drive LGVs (7.5ton and above), • Comprehensive knowledge of transport legislation and health and safety compliance, • An understanding of budget and financial controls Why KAEFER? Our mission is clear: to be the most reliable and efficient provider of technical industrial services. KAEFER UK & Ireland provides a large and growing range of industries with asset integrity services including access solutions, insulation, surface protection, HVAC fabrication, E, C&I and more. We focus on improving energy efficiency and extending asset life cycles. The company has twelve operating centres across the UK and Ireland, employing approximately 3,500 highly skilled and experienced people. Our people are our lifeforce and every day they deliver excellence to our customers. KAEFER UK & Ireland is part of the KAEFER Group, a global €2.4 billion business with its headquarters in Bremen, Germany. KAEFER works on more than 5,500 contracts internationally, with around 33,000 employees. With unrivalled experience and expertise, our teams provide trusted partnerships and tailored support to execute even the most challenging and complex projects for clients. We take pride in being part of a global company with common values and many diverse and individual voices. We make positive contributions in the communities where we live and work - after all when it counts, count on us! Our Values unite us as a team, they serve as the foundation of everything we do. They define who we are, guide our actions, and inspire us to be our best every day – they are Ambition, Team Spirit, Respect and Reliability. Salary and benefits The salary for this role is competitive and comes with the following benefits: Financial benefits • Competitive salary reviewed annually, • Pension based on minimum of 5% from employee, 7.5% from KAEFER, • Discretionary, non-contractual, company bonus scheme (annual), • Long term service reward, • Life cover (x3 annual salary), • Company Discount Scheme (Pluxee) Work life balance • 33 days annual leave per year (inclusive of bank holidays) based on full time contract, • Option to purchase an additional 5 days annual leave per year Health, Happiness and Family • BUPA healthcare assessment, after 2 years service and every 3 years thereafter, • 24/7 Employee Assistance Line with access to external counsellor, • Company funded eye tests (VDU and safety glasses), • Enhanced family friendly policies, • Company paid sick leave following probationary period Learning & Development • Support to build your professional development plan to grow and evolve with us, • Payment towards annual professional fees and CPD relevant to roles We are committed to creating a diverse and inclusive workplace and a team that reflects a broad range of perspectives and experiences, where all individuals are valued and have the opportunity to thrive. We encourage applications from people of all backgrounds, experiences, and perspectives. If you’d like to discuss our recruitment process further, or need support during the application stage, please don’t hesitate to get in touch. Unsolicited CVs sent by recruitment agencies will be considered the property of KAEFER UK and Ireland and no fee will be payable.

The role sits in the Customer Hub Enquiries Team and ensures the delivery of the Get Living customer experience and occupancy goals. The incumbent is involved in daily operations to consistently meet incoming customer demands across all portfolios and Neighbourhoods efficiently and effectively. They handle customer leasing enquiries in a professional and timely manner and support the wider Customer Hub when required. Delivery of the expected Get Living resident experience through engaging interactions with prospective and current residents is paramount. Key Responsibilities & Accountabilities • Day to day handling of incoming leasing enquiries and tasks across all Neighbourhoods., • Follow the Get Living enquiry process and Follow Up Series., • Manage incoming enquiry telephone calls, emails, live chat requests, portals and follow up activity., • Determine prospective tenants’ leasing eligibility, identify hot leads and prioritise based on criteria and company demands., • Convert enquiries into viewing appointments for the Neighbourhood teams ensuring that the appointments have been qualified in accordance with the Get Living criteria and to achieve KPIs., • Work with internal systems to follow the enquiry handling process and Follow Up Series., • Escalate any customer issues or complaints to line manager to ensure these are effectively managed and the relevant action is taken in accordance with management procedures., • Liaise with the Neighbourhood teams to ensure the delivery of the expected Get Living resident experience and customer journey., • Enhance the quality of customer interactions, ensuring compliance, regulatory and legal obligations are met across all interactions., • Ensure 100% accuracy of data recording on internal systems., • Advertise homes on internal and external websites., • Stay up to date with neighbourhood knowledge to be able to support our resident queries and needs., • Stay up to date with the local market and what competitors are doing (e.g. what amenities, products they have, their prices)., • Deliver against KPIs and agreed SLAs for all enquiries and customer interactions including customer service feedback., • Support the wider Customer Hub in delivering the resident experience., • Be an all-round brand ambassador for Get Living. Qualifications & Experience • BTR and/or residential sector or/and service sector experience (highly desirable)., • Experience of working within a customer service environment, e.g. call centre (essential)., • Sales experience, customer interaction. Key Skills & Competencies • A highly effective communicator – verbal and written, • Excellent customer service experience via telephone and email, • Ability to adapt to customer needs culturally, • Working with targets and KPIs, • Organised and efficient, • Maintains high standards with exceptional attention to detail, • Team player, • Energetic and self-motivated, • Systems knowledge (preferred but not essential) - Zendesk, Sell, Support, Rent Café, Yardi

Account Management: Build and maintain strong relationships with key regional accounts. This VACUUM Business Development Manager will be responsible for strategic market entry, key-account development, line-expansion strategies, collaborating on product development and acquisition opportunities… O

Providing data stewardship of our application data, and providing 2nd line support for data queries raised by users. This role reports to the Data Engineering Manager, leading a team of data experts, providing specialist analytics to the business and clients. Provide experience in leading and develo

This VACUUM Business Development Manager will be responsible for strategic market entry, key-account development, line-expansion strategies, collaborating on product development and acquisition opportunities… Overall, the successful candidate will lead the regional sales development efforts in whi

We are seeking to appoint a dynamic and motivated Physiotherapist with excellent communication and organisational skills, who is keen to progress within the area of Paediatric Physiotherapy. To raise any clinical concerns about patients with line manager/specialist physiotherapists in a timely manne

The Spear Centre Manager is directly employed by Alive Church, meaning you are part of a vibrant church staff team and submerged in an exciting faith community. Be line managed by Resurgo on Spear Programme performance and ongoing operations of the centre, and report back on KPIs. Work with the Chur

Are you currently working in a transport environment but feel like youve hit a stop sign? Are you looking for a career move, where youll constantly be challenged to grow and develop your skills? Are you ready to take the highway to your next challenge?Transport yourself to GXO and find out more abou

This will include appraising staff and providing line management supervision whilst adhering to the key principles of the NHS Talking Therapies programme contained in the NHS Talking Therapies Manual. You will provide all aspects of line management to Step 2 / Step 3 clinicians (trainee & qualified)

We want to empower our teams to deliver exceptional results, and the Digital Self Service Manager will play a pivotal role in shaping the way we do this. This newly created opportunity will work with the Senior Manager to operate, and content manage the user service experience for both P&O Cruises &

The CTA Line Manager will require to line manage CTAs effectively, ensuring high performance, quality and continuous development, including interviewing, evaluating and selecting CTAs. CTA Line Manager needed for a 1-year contract (maternity leave cover), office-based in Cambridge, UK!. We are looki

Leading a team consisting of analysts, project managers, and senior project managers, ensuring that projects are well-scoped, well-managed, and delivered to the highest standards, whilst fostering a culture of collaboration and empowerment. Our Digital team is in search of a Senior Digital Projects

Working as part of the operational leadership team, you will provide line management to a group of Step 2 / Step 3 staff, and will have the opportunity to be actively involved with service development through project work. You will provide all aspects of line management support for a group of Step 2

We're now looking for a Warehouse First Line Manager to lead our operations and drive success. To coordinate and provide support and information on the running of a safe and efficient operation, working within clear guidelines to help achieve the operational standards and defined outcomes for your r

Product Manager (f/m/d) for Overhead Line Digitalization. Product Manager (f/m/d) for Overhead Line Digitalization. Product Manager (f/m/d) for Overhead Line Digitalization.

Self-employed Core Delivery Driver.As one of our Self-Employed Core Delivery Drivers you'll enjoy freedom, flexibility and better financial rewards, plus all the support and benefits of being part of our wider Yodel team.You don't need any experience, and the more you deliver, the more you earn.Com

Operations Manager – Cable Engineering (New Connections) . Freedom Group have an exciting opportunity for an Operations Manager to lead the delivery of our Cable Engineering Services contract with Northern Powergrid, focusing on New Connections. Lead a team of Project Managers, Supe

Residential Team Leader - Children's Services.Are you passionate about making a positive difference in the lives of children and young people? Do you have the leadership skills to inspire a dedicated team to provide outstanding care and support? If so, we want to hear from you!.We are seeking a dyna

Operations Manager – Cable Engineering (New Connections) . Freedom Group have an exciting opportunity for an Operations Manager to lead the delivery of our Cable Engineering Services contract with Northern Powergrid, focusing on New Connections. Lead a team of Project Managers, Supe

Self-employed Core Delivery Driver.As one of our Self-Employed Core Delivery Drivers you'll enjoy freedom, flexibility and better financial rewards, plus all the support and benefits of being part of our wider Yodel team.You don't need any experience, and the more you deliver, the more you earn.Com

Provide line management support and supervision to Home Managers. As the Operations Manager, you will oversee and manage the residential services within an identified region. Operations management within the care sector or at least 5 years as a Children's Registered Manager.

Self-employed Core Delivery Driver.As one of our Self-Employed Core Delivery Drivers you'll enjoy freedom, flexibility and better financial rewards, plus all the support and benefits of being part of our wider Yodel team.You don't need any experience, and the more you deliver, the more you earn.Com

Are you a qualified Chef looking to work with fresh seasonal food, with the opportunity to have more of a work life balance and make what you do matter?.Working as a Second Chef at Barchester, you will have the chance to deliver hotel/restaurant standards without the split shifts and long weeks.You

Self-employed Core Delivery Driver.As one of our Self-Employed Core Delivery Drivers you'll enjoy freedom, flexibility and better financial rewards, plus all the support and benefits of being part of our wider Yodel team.You don't need any experience, and the more you deliver, the more you earn.Com

Are you a passionate and qualified Chef looking for a better work life balance? If you are keen to be part of a company that is driven by quality and high standards, Barchester is the place to be!.We have a Regional Bank Chef opportunity to support our care homes in the Ashington and Bedlington area

We are now seeking an experienced and dedicated Operations Manager to join our team and help us continue to provide exceptional services to our residents. Lead and support a group of Registered Managers, working closely with them to improve CQC ratings and local authority bandings. Provide coaching

Are you a qualified Chef looking to work with fresh seasonal food, with the opportunity to have more of a work life balance and make what you do matter?.Working as a Second Chef at Barchester, you will have the chance to deliver hotel/restaurant standards without the split shifts and long weeks.You

You retain the right to have your information deleted in line with current GDPR legislation. Care Home Operations Manager – Nurse Qualified. Nurse-Qualified Operations Manager.

Head Chef - London - 50kDo you want to lead the culinary team as Head Chef of a unique London venue?I'm looking for a Head Chef who possesses the following:Experience within a multi-faceted operationThe ability to manage a BOH teamStrong retail (cafe/restaurant) experienceStrong events experiencePas

Deliver with us this winter as a seasonal delivery partner.To continue delivering smiles to all our customers, we are opening additional spots for delivery partners, specifically during the winter months.Take this opportunity to make quicker progress towards your goals and enjoy increased flexibilit

Agency Chef - Flexible Relief Chef Work in Portsmouth - Earn Up to £21.Weekly PayLooking for flexible chef work in and around Portsmouth with great pay and no long-term commitments? Join our team of Agency Chefs and take control of your own schedule.Rates of Pay:Chef de Partie - From £17.

Deliver with us this winter as a seasonal delivery partner.To continue delivering smiles to all our customers, we are opening additional spots for delivery partners, specifically during the winter months.Take this opportunity to make quicker progress towards your goals and enjoy increased flexibilit

We're currently recruiting an ambitious Chef to help us create exceptional food experiences for Chartwells on a full time basis contracted to 37.As a Chef, you will be responsible for preparing and serving the kind of food that truly brightens our clients' and customers' days, all within the market-

Deliver with us this winter as a seasonal delivery partner.To continue delivering smiles to all our customers, we are opening additional spots for delivery partners, specifically during the winter months.Take this opportunity to make quicker progress towards your goals and enjoy increased flexibilit

Head Chef- Newmarket Racecourse, CB8 0TF | Full-Time / Permanent£35,000 + excellent benefits including healthcare, wellbeing support, 23 days' annual leave plus bank holidays, life assurance, meals on duty, and more.An ambitious Head Chef to help us create exceptional food experiences for Levy on a