Complaints jobs in WhitefieldCreate job alerts

We’re reimagining work/life balance – and you could be part of it. At OFG, we're proud to be part of the 4-Day Working Week trial – a bold step toward giving our teams more time to recharge, refresh, and enjoy life outside of work. That means you could be working 80% of your usual hours, while still earning 100% of your pay. If the trial proves successful, we’ll roll out the 4DWW across the Group – making now the perfect time to join #TeamOFG and help shape the future of work. Job Title: Procurement Manager Location: Bolton (Hybrid working 2 days in the office) Contract: Permanent Hours: 37.5 hours per week, Mon-Fri 9-5 Salary: Up to £45,000 per annum (dependent on experience and qualifications) About Us At Outcomes First Group, we believe every child can thrive when given the right environment for success. As one of the world’s leading providers in our sector, we deliver exceptional, research-led education tailored to each individual, with smaller class sizes and personalised learning plans. Our vision is to empower every child with a world-class education that nurtures potential and inspires lifelong learning. Our mission is to unlock that potential through personalised learning and opportunity. And our promise is simple: we listen, we work together, and we are accountable to one another to make the remarkable happen. The role: As Procurement Manager, you will lead the procurement function across multiple categories including infrastructure, fleet management, and operational resources. You will be responsible for ensuring procurement activities meet high standards of quality, compliance, sustainability and cost-effectiveness, while aligning with strategic growth objectives. What you'll do: • Lead, plan, and coordinate procurement exercises across the business in a cost-effective and efficient way., • Lead procurement for new site openings, including sourcing of, equipment, utilities, and vehicles., • Manage and develop the procurement team, providing leadership, guidance, and support to ensure high performance and continuous improvement., • Ensure all procurement processes adhere to internal policies and external regulatory requirements., • Monitor supplier performance and ensure delivery of goods and services meets quality standards., • Carry out due diligence checks on suppliers to ensure compliance and quality standards., • Maintain supplier databases, contracts registers, and succession planning strategies., • Oversee tenders, price reviews, and onboarding of new suppliers., • Collaborate with internal stakeholders to forecast needs and align procurement with operational plans., • Management of the whole fleet including ordering of new vehicles, on-going support and vehicle de-fleet and reallocation processes., • Management of procurement reports to track suppliers and costs, • Negotiate supplier contracts, ensuring favourable terms and value for money., • Proven experience in procurement management, ideally within education, healthcare, or multi-site operations., • Strong understanding of compliance frameworks, quality assurance, and sustainability requirements in procurement., • Strong commercial acumen and negotiation skills., • Ability to manage multiple projects and priorities., • Excellent stakeholder engagement and communication skills., • Familiarity with procurement systems and compliance frameworks., • Strong analytical skills with the ability to interpret data and drive decisions. About the Group Outcomes First Group is the largest independent provider of high quality special needs education and care. We are a vital part of local communities in England, Scotland and Wales with a renowned reputation for quality and positive outcomes for the people we educate and care for. We are really proud to say that in 2024, Outcomes First Group were officially certified as a ‘Great Place to Work’ for the fifth year running. Our divisional brands include Acorn Education, Options Autism, Blenheim Schools and Momenta Connect. Our Vision Empower every child, whatever their ability, with a world-class education that nurtures potential, inspires lifelong learning, and equips them to thrive in a diverse and evolving world. Our Mission We commit to unlocking our pupils’ potential through personalised learning, innovation, and opportunity, supporting growth and aspirations. Our Promise We Listen. We never assume. We work together. To make the remarkable happen. We are accountable. To each other and for one another. Benefits Your health and wellbeing are important to us, so you’ll get an exceptional reward package including: • Life Assurance, • Pension scheme with options to increase your contributions, • “Your Wellbeing Matters” – access to a wide range of first-class mental health support services and physical health checks, • A wide range of health, wellbeing, and insurance benefits, • 100’s of discount options valid in the UK and abroad, • Cycle to Work Schemes, • Electric Car Purchase Scheme All applicants will be subject to social media checks and successful applicants to a fully enhanced DBS We are an Equal Opportunities Employer. Please note: 4DWW is subject to successful completion of your probation period and is not a contractual benefit. We reserve the right to close the vacancy early if we receive a high volume of suitable applications. Outcomes First Group is committed to carrying out a fair, thorough and efficient recruitment process in line with Keeping Children Safe in Education. Whilst we aim to keep applicants informed throughout, Outcomes First Group does not accept liability for any loss of earnings or other associated costs incurred by applicants as a result of delays or changes in the compliance process. All stages of the compliance process are subject to necessary safeguarding checks and compliance with statutory requirements, which may affect timescales.

Tunbridge Wells or Manchester (Hybrid working).We are seeking Complaints Handlers to join our Customer Relations Team.If you have strong Motor Claims Insurance or Complaints experience, we would love to hear from you.FCA knowledge is essential if you don't have motor insurance experience.We are a le

X1 Sales and Lettings is a successful and rapidly expanding business covering Sales, Lettings, Property Management and Block Management with offices in Liverpool, Leeds, Manchester and Kent, an expert qualified team base of over one hundred and forty team members and a managed portfolio of over 5000

We are now recruiting for a Tenant Liaison Officer in Manchester. Your new role Act as the first point of contact for tenants throughout the project Provide clear updates on work schedules, access requirements, and progress Handle queries and complaints with professionalism and empathy Liaise with

SEFE, an international energy company, ensures the security of supply and drives the decarbonisation of its customers.SEFEs activities span the energy value chain, from origination and trading to sales, transport and storage.Through its decades-long expertise in trading and the development of its LN

Burgers & Fries and Incredible Careers! We're the burger restaurant with the uncomplicated formula: burgers and fries cooked to perfection, with no frozen ingredients. And we've stuck to the same 'perfect and serve' philosophy since our family business began in 1986. In every restaurant, you'll find talented Assistant Managers who work with the General Manager and share the responsibility for the success of the restaurant's results. This includes; leading, inspiring and coaching the teams to ensure the restaurant delivers profitability, and optimises all sales opportunities while delivering an excellent level of customer service. Our Assistant Managers are there to demonstrate leadership, coaching and direction along with brining our values to life for their team and our customers. REWARDS • An achievable bonus scheme worth up to 15% of annual salary, • An additional Secret Shopper bonus worth up to £2,000, • High Performer Awards and Bonus's, • Long service Love2Shop voucher reward - 5 years £500, 10 years £1,000, • 33 Days paid holiday, • Paid breaks, • Free burgers, fries and shakes while on shift, • Life assurance, • All employees get access to Stream. The financial wellbeing app with simple-to-use, flexible benefits built around your payOTHER AWESOME PERKS, • Days out and social events, • Invite to the annual Assistant Manager conference, • Team competitions - Fry Cup and Olympics, • Five Guys Perks - employee discount program, • Access to wellbeing support and employee assistance programme (EAP), • Development opportunities to grow a career with us!, • Enhanced Maternity & Paternity Leave, • Pension schemeAS AN ASSISTANT MANAGER YOU'LL BE, • Responsible for Shift Managers and Crew, • Supporting the delivery of perfect burgers and fries, • Providing an above and beyond experience for your team while creating an awesome working environment where people are happy to come to work and have fun, • Ensuring every customer is delighted with their order and their Five Guys experience - You will deal with complaints promptly in an open and honest way, • Leading from the front, you will be hands on working with the team on the line and on floor with customers, • Responsible for supporting your General Manager and delivering store results, • Having full ownership of your P&L, which means you will need to drive sales whilst controlling costs, • Running smooth day to day operations, thinking about long term plans, • Always leading with our values, • Developing your team to ensure there is a strong talent pipelineAS AN ASSISTANT MANAGER YOU'LL BE ENTHUSIASTIC ABOUT, • Perfect Burgers and Fries, • Our values; Competitive, Enthusiastic, Family, Get It Done and Integrity, • People - Experienced hands-on leadership skills, • Customer serviceINCREDIBLE CAREERS WITH FIVE GUYS, • If you are ambitious and want to grow - we can provide you with support and the right tools to build a career with us., • Your next step would be a Deputy General Manager or General Manager - leading to a future as an Area Trainer, District Manager or a role in the Support Office., • Five Guys isn't just a job - it can be a career!

Litigation Support Specialist - Mortgages and Arrears * Location: Manchester M1 3BN * Duration: 6 months (initially) Temporary to Permanent Opportunity * Hours/week: 7 hours per day, 35 hours per week - This role operates on a shift pattern between the hours of 8am-6pm Monday-Friday, along with one Saturday every 6 weeks between the hours of 9am-1pm. * PAYE Only Overall purpose of the role; Are you looking for an exciting new career opportunity in Financial Services? Barclays are looking for candidates with a background in Specialist Customer Service to join their growing team of Litigation Support Specialists on a temporary basis and should you demonstrate the required skills this may open the doors to a permanent career in the team. Whilst you do not need any previous experience or knowledge of banking, this will be beneficial as the Litigation team specialise in dealing with customers who are in arrears and require rehabilitation or support through the Legal process with their Mortgages. The role will consist of a mixture of telephony and administrative tasks supporting customers facing financial difficulties where you will manage a portfolio of complex and high-risk cases delivering first class customer service. To get you off to a great start, you will begin the assignment with a 4 week classroom training programme where you will discover the Barclays processes, followed by academy training that will consist of specifics around litigation and your duties. This role is onsite based in the Manchester office operating on a hybrid model, with 2 days in the office and 3 days working from home however this may be subject to change. Key Responsibilities * Consistently deliver excellent customer experience through various methods of interaction including telephony and written communication. * During conversations you will be required to establish the customer's reason for arrears, current financial and personal circumstances whilst identifying appropriate resolutions based on individual circumstances. * Demonstrate confidence and empathy when handling challenging and complex situations within Litigation, including identification of vulnerable customers and enabling the progression of appropriate repayment solutions to minimise the risk of long-term mortgage arrears. * Responsible for ensuring customer requests are handled correctly whilst adhering to policy and procedures. * Work with a range of third party stakeholders that include Solicitors. * Stay updated with company updates to better assist customers. Key Skills * A strong and empathetic communicator able to offer customers an understanding of their individual circumstances, to achieve the relevant outcome for each case. * Ability to take ownership for investigating and responding to stakeholder’s requests accurately and efficiently, ensuring excellent verbal and written communication skills. * Strong objection handling skills and problem-solving skills to quickly resolve complaints. * Able to use Microsoft Office tools to a high standard. * Ability to work as a part of a wider team, along with the ability to work independently. About Barclays Barclays is a British universal bank. It is diversified by business, by different types of customers and clients, and by geography. Barclays businesses include consumer banking and payments operations around the world, as well as a top-tier, full service, global corporate and investment bank, all of which are supported by its service company which provides technology, operations and functional services across the Group. Values Everything Barclays does is shaped by its five values of Respect, Integrity, Service, Excellence and Stewardship. The Barclays values inform the foundations of its relationships with customers and clients, but they also shape how Barclays measures and rewards the performance of colleagues. Simply put, success is not just about what you achieve, but about how you achieve it. Diversity Barclays aims to foster a culture where individuals of all backgrounds feel confident in bringing their whole selves to work, feel included and their talents are nurtured, empowering them to contribute fully to Barclays vision and goals. Onsite Colleagues who perform ‘onsite’ roles will spend four or five days a week working onsite, depending on the requirements of their role and business area. Please discuss the working pattern requirements for the role you are applying for with the hiring manager. Please note that as we continue to embed our hybrid working environment, we remain in a test and learn phase, which means that working arrangements may be subject to change on reasonable notice to ensure we meet the needs of our business. Your Benefits As a contract employee of Randstad Sourceright, you’ll receive a wide range of financial and personal benefits. There’s enrolment in a pension plan (after 12 weeks on assignment) and holiday pay (after eight weeks on assignment). You can discuss any special holiday requests, for weddings, graduations or other significant occasions during this initial period with your team leader. You’ll also get 24/7 access to an Employee Assistance Programme, designed to help you deal with any problems that could be affecting your home or work life. Plus, there’s discounts at heaps of high street shops, restaurants and entertainment - from Asda to Zizzi Italian restaurants.

Litigation Support Specialist - Mortgages and Arrears * Location: Manchester M1 3BN * Duration: 6 months (initially) Temporary to Permanent Opportunity * Hours/week: 7 hours per day, 35 hours per week - This role operates on a shift pattern between the hours of 8am-6pm Monday-Friday, along with one Saturday every 6 weeks between the hours of 9am-1pm. * PAYE Only Overall purpose of the role; Are you looking for an exciting new career opportunity in Financial Services? Barclays are looking for candidates with a background in Specialist Customer Service to join their growing team of Litigation Support Specialists on a temporary basis and should you demonstrate the required skills this may open the doors to a permanent career in the team. Whilst you do not need any previous experience or knowledge of banking, this will be beneficial as the Litigation team specialise in dealing with customers who are in arrears and require rehabilitation or support through the Legal process with their Mortgages. The role will consist of a mixture of telephony and administrative tasks supporting customers facing financial difficulties where you will manage a portfolio of complex and high-risk cases delivering first class customer service. To get you off to a great start, you will begin the assignment with a 4 week classroom training programme where you will discover the Barclays processes, followed by academy training that will consist of specifics around litigation and your duties. This role is onsite based in the Manchester office operating on a hybrid model, with 2 days in the office and 3 days working from home however this may be subject to change. Key Responsibilities * Consistently deliver excellent customer experience through various methods of interaction including telephony and written communication. * During conversations you will be required to establish the customer's reason for arrears, current financial and personal circumstances whilst identifying appropriate resolutions based on individual circumstances. * Demonstrate confidence and empathy when handling challenging and complex situations within Litigation, including identification of vulnerable customers and enabling the progression of appropriate repayment solutions to minimise the risk of long-term mortgage arrears. * Responsible for ensuring customer requests are handled correctly whilst adhering to policy and procedures. * Work with a range of third party stakeholders that include Solicitors. * Stay updated with company updates to better assist customers. Key Skills * A strong and empathetic communicator able to offer customers an understanding of their individual circumstances, to achieve the relevant outcome for each case. * Ability to take ownership for investigating and responding to stakeholder’s requests accurately and efficiently, ensuring excellent verbal and written communication skills. * Strong objection handling skills and problem-solving skills to quickly resolve complaints. * Able to use Microsoft Office tools to a high standard. * Ability to work as a part of a wider team, along with the ability to work independently. About Barclays Barclays is a British universal bank. It is diversified by business, by different types of customers and clients, and by geography. Barclays businesses include consumer banking and payments operations around the world, as well as a top-tier, full service, global corporate and investment bank, all of which are supported by its service company which provides technology, operations and functional services across the Group. Values Everything Barclays does is shaped by its five values of Respect, Integrity, Service, Excellence and Stewardship. The Barclays values inform the foundations of its relationships with customers and clients, but they also shape how Barclays measures and rewards the performance of colleagues. Simply put, success is not just about what you achieve, but about how you achieve it. Diversity Barclays aims to foster a culture where individuals of all backgrounds feel confident in bringing their whole selves to work, feel included and their talents are nurtured, empowering them to contribute fully to Barclays vision and goals. Onsite Colleagues who perform ‘onsite’ roles will spend four or five days a week working onsite, depending on the requirements of their role and business area. Please discuss the working pattern requirements for the role you are applying for with the hiring manager. Please note that as we continue to embed our hybrid working environment, we remain in a test and learn phase, which means that working arrangements may be subject to change on reasonable notice to ensure we meet the needs of our business. Your Benefits As a contract employee of Randstad Sourceright, you’ll receive a wide range of financial and personal benefits. There’s enrolment in a pension plan (after 12 weeks on assignment) and holiday pay (after eight weeks on assignment). You can discuss any special holiday requests, for weddings, graduations or other significant occasions during this initial period with your team leader. You’ll also get 24/7 access to an Employee Assistance Programme, designed to help you deal with any problems that could be affecting your home or work life. Plus, there’s discounts at heaps of high street shops, restaurants and entertainment - from Asda to Zizzi Italian restaurants.

Litigation Support Specialist - Mortgages and Arrears * Location: Manchester M1 3BN * Duration: 6 months (initially) Temporary to Permanent Opportunity * Hours/week: 7 hours per day, 35 hours per week - This role operates on a shift pattern between the hours of 8am-6pm Monday-Friday, along with one Saturday every 6 weeks between the hours of 9am-1pm. * PAYE Only Overall purpose of the role; Are you looking for an exciting new career opportunity in Financial Services? Barclays are looking for candidates with a background in Specialist Customer Service to join their growing team of Litigation Support Specialists on a temporary basis and should you demonstrate the required skills this may open the doors to a permanent career in the team. Whilst you do not need any previous experience or knowledge of banking, this will be beneficial as the Litigation team specialise in dealing with customers who are in arrears and require rehabilitation or support through the Legal process with their Mortgages. The role will consist of a mixture of telephony and administrative tasks supporting customers facing financial difficulties where you will manage a portfolio of complex and high-risk cases delivering first class customer service. To get you off to a great start, you will begin the assignment with a 4 week classroom training programme where you will discover the Barclays processes, followed by academy training that will consist of specifics around litigation and your duties. This role is onsite based in the Manchester office operating on a hybrid model, with 2 days in the office and 3 days working from home however this may be subject to change. Key Responsibilities * Consistently deliver excellent customer experience through various methods of interaction including telephony and written communication. * During conversations you will be required to establish the customer's reason for arrears, current financial and personal circumstances whilst identifying appropriate resolutions based on individual circumstances. * Demonstrate confidence and empathy when handling challenging and complex situations within Litigation, including identification of vulnerable customers and enabling the progression of appropriate repayment solutions to minimise the risk of long-term mortgage arrears. * Responsible for ensuring customer requests are handled correctly whilst adhering to policy and procedures. * Work with a range of third party stakeholders that include Solicitors. * Stay updated with company updates to better assist customers. Key Skills * A strong and empathetic communicator able to offer customers an understanding of their individual circumstances, to achieve the relevant outcome for each case. * Ability to take ownership for investigating and responding to stakeholder’s requests accurately and efficiently, ensuring excellent verbal and written communication skills. * Strong objection handling skills and problem-solving skills to quickly resolve complaints. * Able to use Microsoft Office tools to a high standard. * Ability to work as a part of a wider team, along with the ability to work independently. About Barclays Barclays is a British universal bank. It is diversified by business, by different types of customers and clients, and by geography. Barclays businesses include consumer banking and payments operations around the world, as well as a top-tier, full service, global corporate and investment bank, all of which are supported by its service company which provides technology, operations and functional services across the Group. Values Everything Barclays does is shaped by its five values of Respect, Integrity, Service, Excellence and Stewardship. The Barclays values inform the foundations of its relationships with customers and clients, but they also shape how Barclays measures and rewards the performance of colleagues. Simply put, success is not just about what you achieve, but about how you achieve it. Diversity Barclays aims to foster a culture where individuals of all backgrounds feel confident in bringing their whole selves to work, feel included and their talents are nurtured, empowering them to contribute fully to Barclays vision and goals. Onsite Colleagues who perform ‘onsite’ roles will spend four or five days a week working onsite, depending on the requirements of their role and business area. Please discuss the working pattern requirements for the role you are applying for with the hiring manager. Please note that as we continue to embed our hybrid working environment, we remain in a test and learn phase, which means that working arrangements may be subject to change on reasonable notice to ensure we meet the needs of our business. Your Benefits As a contract employee of Randstad Sourceright, you’ll receive a wide range of financial and personal benefits. There’s enrolment in a pension plan (after 12 weeks on assignment) and holiday pay (after eight weeks on assignment). You can discuss any special holiday requests, for weddings, graduations or other significant occasions during this initial period with your team leader. You’ll also get 24/7 access to an Employee Assistance Programme, designed to help you deal with any problems that could be affecting your home or work life. Plus, there’s discounts at heaps of high street shops, restaurants and entertainment - from Asda to Zizzi Italian restaurants.

Experienced Customer Services Manager with strong initiative and a commitment to excellent service. Handle a range of customer-facing inboxes, adjusting tone to align with brand or event requirements, and respond to queries and formal complaints. Address all customer inquiries through social media p

We are looking for a Complaints Investigator Officer who ideally has experience within Social Housing. The role is responsible for delivering a professional complaints service in line with the Housing Ombudsman Code of Practice. The officer will investigate complaints thoroughly and collaboratively,

More specifically, as Legal Counsel you will: – Draft, review, and negotiate high-impact B2B, supplier, and marketing contracts; – Advise on customer-facing legal issues and resolving complaints; – Support the procurement, commercial, and data protection teams; – Manage external counsel and

We are looking for a Complaints Investigator Officer who ideally has experience within Social Housing. May on occasion be required to work outside normal office hours to attend evening meetings. There is a requirement to work at least 2 days from the office.

Financial Services Complaints Operations Resolutions Manager. You will be responsible for delivering performance and driving quality assurance in line with company and the Financial Conduct Authority processes and standards. As the Complaints Operations Manager, you will be responsible for deliverin

The ability to meet deadlines in line with our complaint handling processes. Top-notch equipment: We provide top-of-the-line equipment necessary for smooth hybrid work, including a MacBook laptop.

Assist the Food and Beverage Operations Director in keeping the Deputy General Manager and General Manager informed of all comments and complaints received from guests and to use these where possible to improve service standards showing integrity and discretion at all times. Continuously keep staff

Complaints Handlers, who are responsible for thorough investigations, management and resolution of end to end customer complaints. Your role will also focus on managing the operation and Team Leaders, to feedback and gain insight on complaints root cause, recommending solutions to help reduce compla

You will be responsible for investigating, co-ordinating, and collating responses to complaints, critically reviewing the complaints process, and driving continuous improvement across the SEND service. SEND-related complaints, compliments and comments. Job Title: SEND Customer Services & Complai

Main responsibilities of the role include leading a team of Complaints Handlers who are responsible for thorough investigations, management and resolution of end to end customer complaints. Your role will also focus on feedback and insight on complaints root cause, recommending solutions to help red

We have a great new opportunity for a driven and flexible Complaints Investigator to work alongside another Complaints Investigator and a Complaints Manager. Investigate and resolve all assigned complaints promptly, fairly, and in line with company policy, regulatory requirements, and Consumer Duty.

You will ideally have experience responding to Stage 1 complaints and members enquiries. Repairs Resolution Officer - Complaints (Hybrid) needed in Southwark, £19. Officers to respond to Members Enquiries and complex complaints by competently investigating and drafting proficient responses to Counc