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Housing Solutions Officer needed in Enfield, £22.55ph PAYE - Reference: RQ1790023 \n You will be responsible for all aspects of tenancy and property management, including repairs, investigating complaints, and dealing with tenancy-related issues. \n This is a full time role on a temporary basis. \n If you are interested in the role please apply on our website with your CV, alternatively you can email your CV ... \n \n ZIPC1_UKTJ

Location Home based with frequent travel across our communities Hours 37.5 hours per week, Monday - Friday 09:00 - 17:30 Basis Permanent Salary Up to £35,000 + car allowance & enhanced benefits package About us We are Pegasus Homes Ltd, a vibrant, dynamic business who are proud to design, build, and create high-quality homes with a focus on independent later living for the over 60's. Our current portfolio has some 1100 homes across 44 communities and our developments are beautifully designed offering stunning community living. About our role This is an exciting, newly created role in which you will report to and support our Customer Wellbeing Manager, you will act as the vital link between high-level welfare strategy and localised site operations.Your core responsibilities will include… Resident Support & Case Management • Act as the first point of contact for individual support needs, managing the independent living inbox and responding to non-priority welfare concerns., • Build trusted relationships with residents and their families, providing clear communication and guidance on independent living transitions., • Mobilise across our portfolio to conduct hands-on welfare checks and provide direct support during sensitive periods. Safety & Compliance • Identify, escalate, and co-ordinate safeguarding concerns in partnership with relevant authorities., • Support complaints handling regarding independent living and care services (including Careline and emergency service interactions)., • Provide expert guidance and ‘on-the-day’ support to our Building Community Managers and onsite teams., • Be a point of escalation during the eligibility process and complete assessments where needed. Community Engagement • Champion our Community Engagement strategy including an innovative framework for social, physical, creative, and intellectual activities., • Provide support, training, and resources to onsite teams, assisting with event booking, marketing materials, and fostering a collaborative culture. About you The successful candidate will possess the emotional stamina to handle complex care needs, alongside the organisational skill to manage a diverse regional portfolio. A calm, level-headed approach and a genuine passion for enhancing the lives of older adults are essential. Qualifications & Essential Criteria • NVQ Level 3 or higher in Health and Social Care (Essential), • Formal training in Risk Assessment in Adult Care and Assessment & Eligibility is required., • A valid UK Driving Licence and a genuine willingness to travel across our national portfolio is essential for this field-based role Operational Experience • A proven track record in reactive case management, specifically handling sensitive, urgent, and multifaceted care needs., • Practical experience in identifying and managing safeguarding concerns in strict alignment with Local Authority requirements., • Demonstrable experience in managing complex complaints within a care or independent living environment, ensuring outcomes are both fair and empathetic., • Significant experience acting as the primary welfare link between residents, families, and internal operational teams., • Proven ability to conduct formal assessments and provide documented justification for outcomes., • A background in housing management, older people’s services, or supported housing is highly advantageous. Expertise & Knowledge • A deep understanding of the physiological and psychological challenges facing older adults., • Support complaints handling regarding independent living and care services (including Careline and emergency service interactions) to a satisfactory conclusion., • Sound knowledge of current safeguarding legislation and best practices in resident welfare., • Exceptional verbal and written skills, with the ability to communicate effectively with everyone from residents to senior leadership., • The ability to prioritise a diverse regional caseload, ensuring a rapid and effective localised response. Your attributes • The stamina to provide compassionate grief support and navigate high-stress family dynamics with ease., • A calm, level-headed presence when managing urgent welfare issues or sensitive complaints., • A genuine passion for enhancing the lives of older adults and championing the Pegasus brand values. Good to know • Due to the nature of wellbeing support, a flexible approach to working hours is essential to meet the needs of our residents and respond to urgent situations., • As our developments span the breadth of the country, from the North East to the South West, this position demands a high degree of mobility. You should be a confident long-distance driver who genuinely enjoys the variety of supporting different regions in person. Our benefits & rewards We offer fantastic benefits which look after your Financial, Mental and Physical Wellbeing as we believe it is important that we are able to support our employees across all three of these elements in order to ensure an effective work life balance. By joining us you'll enjoy a benefits package that includes: • Enhanced annual leave & holiday buying scheme, • Contributory pension scheme with additional employer contribution,, • Life Assurance, • Two paid volunteering days per annum, • Employee Assistance Programme, • Health Cash Plan & Virtual GP, • Discounted Gym Membership, • Company Discounts Portal, • Refer a friend scheme and access to internal opportunities Your recruitment journey Once you submit your application, our team will personally review your experience with a human touch. Depending on the role, we may invite you to complete a brief online assessment. From there, you’ll typically move into a one or two-stage interview process. Whether these meetings happen virtually or in person, we’ll always ensure you have the opportunity to visit our communities or offices to get a true feel for life at Pegasus Homes. Whatever the path looks like for your specific role, we promise to keep you updated every step of the way. We are committed to an inclusive workplace and invite applications from all backgrounds, regardless of protected characteristics. If you require any reasonable adjustments or additional support at any stage of your application, please let us know. Please note that in accordance with UK law, we can only consider applicants who currently have the right to work in the UK. If you have the skills & experience we are looking for we'd love to hear from you!

Job title: Customer Retention Agent Salary: £26,436 with uncapped commission 40 hours per week: Monday to Friday 1pm-10pm (Some weekend working required- 1 in 6 weekends, either Saturday or Sunday) About the role: Customer success is the foundation of business success. As this company has been built on retaining customers for long periods of time, when a customer leaves - this company takes it personally. As Customer Retention Agent, you will be responsible for maintaining a low level of customer churn and contacting customers at risk of churn or canceling in a timely manner. This role is Monday to Friday, 1:00pm - 10:00pm (UK time), supporting our US customer base. These hours ensure we're available when our customers need us most. Being a confident negotiator, experienced in account management and comfortable handling difficult conversations, you will be tenacious in your desire to retain customer business. You will also proactively contact customers to improve their experience, and will be the first point of call to deal with cancellations, billing enquiries, customer retention and complaints. Responsibilities. • Retain customers, contributing the company goal of a 1% churn of customer base., • Proactively speak to customers with outstanding debt, to reduce the number of customers owing funds and identifying gaps in process to prevent repeat offenses., • Manage all canceled customers and outbound activity. This includes taking ownership of your personal cancellation queue by contacting all customer cancellations within 24 hours, and seeking to reactivate accounts where possible., • Use Net Promoter Score results from cancellations to address detractor issues., • Be the first escalation point of contact for customer complaints and cancellations, ensuring compliance with terms and conditions and effectively resolving complaints with the Customer Experience Team., • Answering customers' billing and subscription queries., • Maintain a high volume of outbound activity to nurture meaningful relationships with customers, understand customer needs and support business growth., • Ensure all customers understand the value of the company’s products and services., • Deliver against KPIs in key areas of activity and productivity., • Optimize customer experience by effectively utilizing the CRM., • Follow all relevant processes and proactively give feedback to improve them. Why EposNow… Epos Now is a market-leading fintech business with an international presence (71 countries and counting!). As a cloud-based payments and point of sale (POS) software provider, our passion is to help small businesses grow and thrive. In fact, our company mission is to make commerce accessible to everyone. We proudly deliver a top customer service experience to our customers across the world, with offices in the UK, USA and Australia. Every Epos Now employee is supported with a personalised progression plan, and we are quickly expanding our customer service teams to support future growth - it’s an exciting time to join us! Benefits: • Casual dress, • Company events, • Company pension, • Employee discount, • On-site parking, • Referral programme Our Interview Process Stage 1 – Initial Conversation- A short telephone conversation with a member of our Talent Team. Stage 2 – Hiring Manager Interview- A face-to-face interview with the Hiring Manager to discuss your experience, skills and suitability for the role. We aim to keep our recruitment process straightforward, engaging and respectful of your time.

No endless transfers or passing the buck – you’ll handle queries from start to finish, including complaints, making sure customers get the right help the first time. From customers struggling to pay their bills to those in vulnerable situations, you’ll bring empathy, patience, and the right su

Pear Recruitment - Commercial Property Manager Location - Enfield Salary - £40,000 - £45,000 Hours - Mon Fri 9:30am 5.30pm Driver and own car required Our client, established in 1968, is an independent, multi-faceted property practice based in Enfield. For more than 50 years, they have built a strong reputation forindependence, integrity and personal service, developing long-standing relationships with clients through their expert local knowledge and professional approach. They cover a broad range of property services, including sales, lettings, property management, leasehold matters and professional surveying advice. Due to their continued growth, they are looking for an experienced and motivatedCommercial Property Managerto join their established property management team. This is an excellent opportunity for a property professional who enjoys working closely with clients, tenants and contractors and who takes pride in delivering a responsive, commercially minded management service. You will assist with the management of 50 commercial buildings, making sure they are well maintained and managed in accordance with lease obligations and client requirements. If this is you, we would love to hear from you! Key Responsibilities Act as the main point of contact for tenants, handle enquiries and complaints, manage lease-related matters, and maintain good tenant relationships. Monitor rent collection, service charges, budgets, expenditure, arrears, and property income. Arrange planned and reactive maintenance, inspections, repairs, cleaning, security, landscaping, and other facilities services. Appoint and oversee contractors, obtain quotations, monitor performance, and ensure work is completed to the required standard. Ensure the property meets relevant legal and regulatory requirements, including fire safety, risk assessments, inspections, and statutory testing. Monitor lease obligations, renewals, rent reviews, break clauses, insurance requirements, and tenant compliance with lease terms. Carry out regular inspections to identify maintenance issues, risks, unauthorised alterations, or breaches of lease conditions. Prepare or oversee service charge budgets, expenditure, reconciliations, and communications with tenants. Manage property insurance arrangements and assist with claims where necessary. Coordinate refurbishment, improvement, or major repair projects, including budgets, contractors, timelines, and tenant communications. Coordinate responses to incidents such as flooding, fire, power failures, security issues, or major building defects. Maintain accurate property, tenant, contractor, financial, compliance, and maintenance records. Skills 2 years experience in Commercial property management Excellent communication skills Motivated and a forward thinker Highly organised and meets deadlines A Problem Solver IT and administrative skills Property and building Knowledge Clean UK Licence and Car If you are interested in this Commercial Property Manager role and would like to know more, please email your CV or telephone us on a strictly private and confidential basis for an informal discussion. Recommend a friend - Do you know someone looking for a position? If you recommend them to us, we have a fantastic referral fee to offer! Please contact us for more information. Due to the number of responses, we receive to our advertisements we are unfortunately unable to respond individually to each applicant. If you do not hear from us within 7 days, you may assume you have not been selected this time - but please apply for anything you feel you are suitable for and thank you for your interest in PEAR Recruitment. Confidentiality All communication with us is treated with the upmost confidentiality and you will always be advised if your CV is being submitted to a client. TPBN1_UKTJ

Registered Manager - Learning Disabilities North & East London £50,000 - £52,000 per annum Full-time, Permanent Are you an experienced Registered Manager working with adults with learning disabilities, autism, complex needs or behaviours that challenge ? We are recruiting for a long-established care provider looking for a Registered Manager to oversee two specialist services across North & East London . The two services are only 15 minutes' drive apart , with experienced senior staff already in place. You will be responsible for the quality, compliance and day-to-day management of both services, leading established teams and ensuring the people supported receive safe, person-centred care. The Role You will: Lead and manage both services Maintain strong CQC compliance Lead, support and develop staff teams Oversee support plans and risk assessments Manage safeguarding, incidents and complaints Oversee referrals, assessments and new placements Carry out audits and quality monitoring Build effective relationships with families and external professionals Support service development and occupancy There are approximately 28 staff across the two services , including experienced Senior Support Workers. About You You will ideally have: At least 2 years' experience as a Registered Manager Current or recent CQC registration Strong experience supporting adults with learning disabilities Experience of autism, complex needs, mental health or behaviours that challenge Strong knowledge of CQC requirements Experience leading and developing care teams A full UK driving licence Applicants whose management experience has been solely within domiciliary care may not have the specialist background required. This is a great opportunity to join an established provider where you can focus on quality, leadership and continuous improvement . Salary: £50,000 - £52,000 per annum If you are an experienced Registered Manager looking for your next opportunity, apply today with your CV for immediate consideration. Coburg Banks Limited is acting as an Employment Agency in relation to this vacancy. TPBN1_UKTJ

Experienced and ready to develop your fast-fit career? We're hiring Vehicle Techs right now in our Centres. Come and work for an employer that really values your skills and will give you the rewards you deserve in great pay and benefits. Whether you're a brakes specialist or have car servicing in your blood, if you can get stuck in and send every customer away happy and safe on the road, there's a long way you can go at Kwik Fit. We'll help you every step of the way. The Day to Day Your daily life as a Vehicle Tech at Kwik Fit will depend on your specialism. If fixing brakes is your thing, you can join as an Autocare Technician. If you're more into servicing, then a Service Technician role might be for you. Either way, as well your specialist area, you'll also get involved with the daily business of fitting tyres so that our customers can drive away with complete confidence. It's a team effort here, and your expertise will make you one of our key players. Who we're looking for We want to meet Vehicle Techs who are full of energy and understand the importance of the work they do. Keeping customers safe on the road is serious business, and it's our number one priority in Centres. If you're on board with that and can pitch in with your teammates in delivering it, you'll go far. Be there for customers and colleagues and we'll help you build a career for life. The Perks One of the great things about working with a large company like Kwik Fit is the amazing benefits package. It includes: Discount at supermarkets and high street retailers. Up to 50% off at Kwik Fit. Wagestream—access your wages before payday. Eyecare—free examinations and discounted/free glasses. Easy-book appointments with a free online GP. Cycle-to-work scheme. Free mortgage advice. Life assurance. Employee Assistance Programme. Full-pay paternity leave. About us Kwik Fit has been a household name in tyre fitting and car servicing for more than five decades. In more than 600 Centres around the UK, we fit tyres, fix brakes, carry out MOTs and cure the most complex car complaints. From Tyre Fitter to Autocare Technician and Master Centre Manager, there's a range of ways to make a difference here, each with a single purpose in common—to keep our customers safe on the road. TPBN1_UKTJ

Ensure the highest standards are maintained in SOC operations. Be the first point of escalation for internal and external customer complaints, preparing responses and escalating serious matters to the SOC Manager. Support management by providing evidence-based reporting, identifying causes and propo

• Caring for patients in a tranquil, beautifully designed environment, • Delivering high‑quality dentistry with the time and space to do your best work, • Collaborating with a multidisciplinary team of specialists, therapists, and nurses, • Working with advanced digital workflows and premium materials, • Leveraging our dedicated in‑house laboratory producing bespoke, high‑quality lab work, • Supported by experienced Treatment Coordinators and an exceptional practice team, • Building meaningful, long‑term patient relationships based on empathy and trust, • Backed by a leadership team that genuinely understands clinicians and their needs, • GDC registered with proven experience in UK private dentistry, • Confident managing straightforward and complex cases with strong clinical judgement, • A calm, reassuring manner with nervous or high‑expectation patients, • Committed to meticulous planning and long‑term outcomes, • Strong growth mindset with ambition to continually improve, • Collaborative, team‑oriented approach with clinicians and practice leadership, • Postgraduate experience in private practice, • Interest in mentorship, peer discussion, and continuous professional development, • Full clinical freedom to treat patients based on best practice and professional judgement, • Uncapped earning potential, rewarding excellence and dedication, • Dedicated Treatment Coordinators supporting ethical case acceptance and patient communication, • Strong, established marketing and brand strategies generating consistent premium consultations, • A collaborative, clinician‑centred brand‑building approach, • Purpose‑built practices equipped with advanced digital technology, • Robust clinical governance and effective, supportive complaints handling, • Access to mentorship, peer collaboration, and professional growth opportunities #J-18808-Ljbffr

Putting community at the heart of everything we do. Proud to be a prospective advanced foundation trust, CLCH is one of the largest community healthcare providers in the country, employing more than 4,500 staff and caring for more than four million people across London and Hertfordshire. We believe in working together to give children a better start and adults greater independence. Our diverse team of professionals supports patients at every stage of their lives, from health visiting for newborn babies to community nursing, stroke rehabilitation, and palliative care. By joining CLCH, you will be part of a dynamic and supportive team that values innovation, compassion, and excellence. We offer a range of exciting career opportunities and are committed to your professional development and well-being. To join us and help make a real difference in the communities we work in, browse our latest jobs and opportunities below. Site Barnet General Hospital Town Barnet Salary £72,719 - £83,505 per annum inclusive of HCAS Salary period Yearly Closing 14/10/2026 23:59 Welcome to Central London Community Healthcare (CLCH) At CLCH, we proudly serve as a beacon of compassionate community healthcare across 14 vibrant London boroughs — Barnet, Brent, Ealing, Hammersmith & Fulham, Harrow, Hounslow, Kensington and Chelsea, Merton, Richmond, Wandsworth, Westminster, Hillingdon, Sutton, and Kingston — as well as Hertfordshire. We bring care closer to home, embracing the rich diversity of these communities with dedication and heart. Recognised as a Good provider by the Care Quality Commission and celebrated among the top NHS employers, we are united by a shared passion: empowering our community health professionals to deliver care that truly makes a difference. We are deeply committed to fostering an environment where every member of our team feels respected, valued, and inspired—a place where fairness, kindness, and inclusion blossom. Our culture is rooted in the principles of the NHS People Plan, Our NHS People Promise, and our own strategic Equality values and objectives, guiding us to create a truly supportive and inclusive workplace. Together, we build a caring community where the warmth we show one another shines through in every life we touch. Are you an experienced operational leader looking for an opportunity to shape services and make a real impact across health and social care? We are looking for an exceptional Band 8b Clinical Operations Manager to provide operational and system leadership for the Barnet Integrated Transfer of Care (Discharge) Hub and Barnet Hospital at Home service. This is a permanent, full-time role (37.5 hours per week) offering the opportunity to lead multidisciplinary and multi-organisational teams across CLCH, Barnet Hospital and Barnet Adult Social Care. You will play a pivotal role in improving patient flow, safe and timely discharge, admission avoidance and patient outcomes, while ensuring services remain high-quality, responsive and sustainable. Working with senior leaders and system partners, you will lead service transformation, performance improvement, workforce and capacity planning, while using data and insight to identify opportunities for improvement. We are looking for a visible, compassionate and influential leader who can bring people together across organisational boundaries, inspire teams and turn strategic priorities into meaningful improvements for patients. If you are passionate about transforming services and leading change across an integrated health and care system, we would love to hear from you. As Clinical Operations Manager, you will: • Provide operational and system leadership for the Barnet Integrated Transfer of Care Hub and Hospital at Home service, ensuring safe, responsive and high-quality care., • Lead multidisciplinary teams across CLCH, Barnet Hospital and Barnet Adult Social Care, strengthening partnership working across organisations., • Drive improvements in patient flow, timely discharge, admission avoidance and length of stay, responding proactively to operational pressures., • Lead service transformation and pathway development with the ICB, acute services, local authority and system partners., • Monitor performance, quality and outcome data, identifying areas for improvement and implementing action plans., • Provide visible and compassionate leadership, supporting workforce planning, recruitment, retention and staff development., • Lead demand and capacity planning to ensure services remain sustainable and responsive., • Manage budgets and resources effectively, promoting efficiency and value for money., • Maintain robust governance, including oversight of risk, incidents, complaints and learning., • Champion patient and carer experience, using feedback to improve services and equitable access to care. We are proud to be one of the largest community healthcare providers in the country, with more than 4,500 colleagues caring for over four million people across London and Hertfordshire. Every day, our teams bring their skill, compassion, and determination to the people who depend on us. What inspires us is at the heart of who we are: when we work together, we can help people move forward in ways that truly matter. Our teams support children as they take their first steps in life, and they stand beside adults as they rebuild strength, confidence, and independence. From newborn health visiting to community nursing, stroke rehabilitation, and palliative care, we are there for people through some of life’s most important moments. Joining Central London Community Healthcare means becoming part of a community that lifts each other up. It means working in an organisation that values compassion, welcomes new ideas, and believes in the potential of every colleague. Your development matters here. Your wellbeing matters. Your voice helps shape the future of the care we provide. We offer a competitive employment package because the work you do matters. At Central London Community Healthcare, you will join an inclusive organisation that invests in its people, supports development, and helps you thrive while delivering high-quality care. Please refer to Job description and person specification for outline of skills, knowledge and experience required. Successful applicants will be required to demonstrate alignment with the Trust’s values - Accountability, Inclusion, Compassion, and Empowerment, alongside fulfilling the duties detailed in the attached Job Description and Person Specification • Evidence of continuing personal and professional development, • Professional clinical qualification or significant NHS experience, • Masters level education or equivalent experience, • Experience of managing patient care services, • Significant recent experience of working at a senior level, • Substantial experience of working in community healthcare services delivering patient care, • Change management and service transformation experience related to the planning and delivery of work in a clinical setting, • Experience of staff management, • Experience of budget management, • Proven ability to engage effectively with a broad range of stakeholders, • Substantial experience of coordinating and leading projects, • Essential ability to rapidly build credibility with all levels in the Trust, including senior managers and clinicians, • Ability to persuade clinicians to engage with, implement and embed change, • High level competence and computer literacy including MS Office, and clinical systems, • Excellent communication skills; able to express complicated, multi stranded concepts in an accessible way, both verbally and in writing and in a multi- professional environment, • Proven ability to manage, analyse data and sound organisational skills, • Understanding of the National Drivers of the wider health and social care economies, how they affect CLCH and their practical application to service delivery, • Knowledge and understanding of the principles of quality governance, • Understanding and knowledge of the need to use evidence based practice in the development and delivery of clinical services, • Ability to prioritise work against a background of a variety of demand for information and deadlines, • Knowledge of managing difficult situations and conflict resolution, • Understanding of NHS Financial Guidance, • Understanding and experience of social care systems and legislation, • Ability to be flexible and responsive to divisional, organisational and system (ICS/ICB) needs, • Ability to make informed decisions under pressure, • Ability to work without direct supervision and plan, organise, review and prioritise own workload and that of others, • Ability to understand and take account of other perspectives, • Passionate to drive up clinical quality of care and support professional practice, • Knowledge of managing difficult situations and conflict resolution, • Innovative and a change agent We review all applications carefully to ensure fairness and verify references. At interview, you will be asked about your experience, so be honest and ensure all information is accurate. The use of AI during interviews is not permitted. We are committed to building a workplace where all staff feel valued and have the opportunity to thrive. Simply let us know how we can support you. Learn more about our equal opportunities policy on our website: Equal opportunities: Central London Community Healthcare NHS Trust clch.nhs.uk CLCH is proud to be a Disability Confident Committed employer. We believe that a diverse and inclusive workforce is essential for providing exceptional patient care. We are dedicated to attracting and retaining talent from all backgrounds, including ethnic minorities, the LGBTQ+ community, and people with disabilities. As a Disability Confident employer, we pledge to: • Guarantee an interview to all disabled applicants who meet the essential criteria for a role., • Provide reasonable adjustments to support diverse needs throughout the recruitment and employment process., • Challenge misconceptions about disability and foster an inclusive culture for everyone. Learn more about our equal opportunities policy on our website: Equal opportunities: Central London Community Healthcare NHS Trust clch.nhs.uk You must have appropriate UK professional registration. The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions. This vacancy may close early if it receives a high number of applications. Please complete and submit your applications on time to avoid disappointment. #J-18808-Ljbffr

Are you a professional with a passion for customer satisfaction and service excellence? Do you thrive in a leadership role where you can shape and drive aftersales strategies? If so, we want you to join our team as an Aftersales Manager!. As we continue to grow, we are looking for an experienced Aft

At BCA, we’re altogether, more. More than just a normal vehicle remarketing company. More than just any other place to work. We’re Europe’s largest vehicle remarketing company, the backbone of the UK’s automotive supply chain, the best place to build the career you want. We’re looking for down-to-earth people, with bags of energy, ready to make their mark on the automotive industry. Our Site Operations and Driving teams play a vital role across our business. Here you can build on your knowledge and find your specialty at one of our sites or on the road – the opportunities are endless. In this role, you’ll deliver industry-leading customer service to our buyers, ensuring a smooth and efficient vehicle collection experience. You’ll play a key part in resolving queries and complaints quickly, professionally, and cost-effectively, helping to maintain a positive customer journey from start to finish. • Carry out vehicle production administration, including accurate data entry and document management, • Manage the Click & Collect process, ensuring a seamless, efficient, and positive experience for buyers and hauliers, • Provide a professional front-of-house service to customers and site visitors, • Support buyers by resolving queries and complaints in a timely and effective manner, • Work closely with the central claims team to ensure issues are handled promptly and recorded accurately, • Respond to and action requests from the central call centre efficiently, • Strong customer service skills with a professional and customer-focused approach, • Excellent attention to detail and organisational ability, • Confident IT skills, with experience in Salesforce or similar systems desirable, • Good decision-making and problem-solving skills, • Strong communication and interpersonal skills, • A reliable team player who thrives in a fast-paced environment, • Onsite parking, • Company Pension Scheme, • Cycle to work scheme, • An Employee Assistance Programme, • Enhanced maternity, paternity, and adoption leave, • Access to trained Mental Health First Aiders, • Access to BCA Rewards which provides online and store discounts with a range of retailers, • And so much more… Our business is growing and evolving at a significant rate and we need to ensure we have the right people with the right skills in order to maintain its success. We need to build our own talent now for the future. It is for this reason we have our own IMI approved training academy. The BCA Academy is there to support your technical training needs. As the automotive industry changes, we’re changing with it - putting our people in the front seat for the journey. We’re the number one in what we do for a reason and that’s because of the people we have on our teams. If you want to be a part of a business like this; unrivalled, exciting and appreciative of the work you do, join BCA. We are proud to be Level 1 Disability Confident and committed to ensuring our recruitment process is inclusive and accessible. Our policy is to employ the best qualified people and provide equal opportunity for the advancement of employees including promotion and training and not to discriminate against any person because of gender, race, ethnicity, age, sexual orientation, religion, belief, or disability. #J-18808-Ljbffr

Full Time | Permanent. Are you an experienced customer service leader looking to make a real impact across a large operational division? We're looking for a Divisional Customer Service Manager to join our Specialist Division based in Enfield and play a pivotal role in driving customer excellence, operational performance, and continuous improvement across multiple contracts and teams. This is a highly influential leadership role where you'll be responsible for shaping customer service strategy, leading high-performing teams, improving service delivery, and supporting the operational success of a growing and dynamic business. Enfield, London WPS Specialist Division As Divisional Customer Service Manager, you will provide leadership and direction across customer service, scheduling, administration and customer experience functions, ensuring exceptional service standards are delivered at every stage of the customer journey. Working closely with operational leaders, clients, and key stakeholders, you will drive performance, identify opportunities for improvement, and implement innovative solutions that enhance customer satisfaction, operational efficiency, and business performance. • Lead, develop and inspire customer service, scheduling and administration teams across the division, • Drive a customer-first culture focused on delivering an outstanding customer experience, • Monitor, analyse and challenge KPI performance to identify trends, risks and opportunities for improvement, • Lead the management of customer complaints, ensuring effective resolution and using insight to drive service enhancements, • Develop and implement divisional customer service strategies that support operational and business objectives, • Work in partnership with operational leaders to improve productivity, efficiency and profitability across contracts, • Champion continuous improvement initiatives, identifying opportunities to streamline processes and improve service delivery, • Build and maintain strong relationships with clients, customers, suppliers and internal stakeholders, • Attend and lead customer and client performance meetings, providing insight and recommendations, • Ensure full compliance with company policies, procedures and operating frameworks, • Lead performance management activities including coaching, mentoring, development planning and PDRs, • Support resource planning, workforce management and service optimisation to meet business demands, • Produce and present customer service performance reports to senior stakeholders, • Drive consistency and best practice across all customer service functions within the division, • Proven experience leading customer service, scheduling or operational support teams within a service-led organisation, • Strong leadership skills with experience managing multiple teams and stakeholders, • Experience analysing performance data and implementing service improvements, • Demonstrable experience managing complaints, customer escalations and customer satisfaction initiatives, • Ability to influence and collaborate with stakeholders at all levels, • Strong commercial awareness with an understanding of operational performance and profitability, • Experience of driving change and continuous improvement programmes, • Exceptional communication and interpersonal skills, • Strong analytical and reporting capabilities, • Highly organised with excellent attention to detail, • Ability to work in a fast-paced operational environment, • Proactive problem solver with a solutions-focused approach, • Passionate about delivering excellent customer outcomes, • Strong coaching and people development skills, • Advanced Microsoft Office skills, particularly Excel Wates is proud to be an employer where anyone can thrive, and we welcome applications from candidates of all backgrounds. We encourage you to apply even if you don't meet every requirement, as we value transferable skills and assess all applications fairly. We don't discriminate based on a criminal record; all applications are reviewed on an individual basis against the requirements of the role. Some roles may require additional checks, due to the nature of the work. As a Disability Confident Leader, we offer an interview to applicants with a disability who meet the minimum criteria for the role and opt in to the Disability Confident scheme. Reasonable adjustments are available, please contact us at #J-18808-Ljbffr

If you are interested in travelling and cold calling practices promoting our NHS ophthalmology service, we want to hear from you! This role will cover North Central London, North London and will include covering , Haringey, Camden, Islington, Barnet, Enfield. The successful candidate must live in one of these areas. • £37,504 per annum salary and is increased following a successful 6 month probation., • Annual pay reviews and increases., • 30 days holiday including bank holidays., • 37.5 hours a week., • Mobile Phone, tablet and laptop., • Company car., • Quarterly Bonus which is based on referrals, contact rates and post accreditation attendees and ratings., • Length of Service Rewards., • Recommend a Friend Scheme (£350 reward for both you and your friend), • Time in Lieu scheme (if you go over your contracted hours, we will give you your time back (we want our staff to feel appreciated and valued))., • Paid DBS., • Continuous Training and Development Programme., • Employee Assistance Programme (EAP)., • Company Events – Christmas & Summer works events. You will be promoting our services, hospital locations, patient benefits, how patients can be referred to us and new developments within the business. You will also promote and assist in co-ordinating our optometrist events, co-management schemes and you will be the first point of contact for both existing and prospective referrers. This role will suit an individual who is proactive, enjoys meeting new people, is able to win attention and who is confident amongst senior and professional members of the ophthalmic community and beyond. Relying on self-motivation, you will manage your own diary, meetings and route planning. You will also be responsible for updating the administration system with meetings you have attended, outcomes of visits and details of new contacts and referrers. Being flexible and able to drive is essential and you may be required to visit new areas to promote our service as the business continues to grow. • Establish, develop and maintain external relationships with new and current referrers., • Route planning and travelling around your area., • Promote all aspects of the SpaMedica service., • Updating our internal administration system., • Act as a 1st point of contact for new and existing referrers and handle queries and complaints as appropriate., • Promote and attend events, open evenings and presentations. May also include attending conferences and exhibitions and assisting in co-ordinating events where required., • Analyse territories and identify market share potential., • Adhere to pre-agreed monthly KPIs., • Self-motivated, • Enthusiastic about learning new, specialist knowledge, • Takes responsibility for developing own knowledge and skills This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975. Therefore, a submission for Disclosure to the Disclosure and Barring Service (formerly known as CRB) will be necessary to check for any previous criminal convictions. SpaMedica is committed to promoting equality of opportunity, celebrating and valuing diversity, and eliminating any form of unlawful discrimination across our workforce. We ensure our people are truly representative of the communities we serve. All individuals, regardless of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex, and sexual orientation, are encouraged to apply for this post. As an inclusive employer, we are here to support you. If you have any special requirements to help you with your application, email our team at . Our organisation is committed to safe and fair recruitment, safeguarding, and protecting those we care for and serve. We ensure all our staff are vetted, selected, trained, and supervised fairly and to a high standard so that they can provide safe, effective, and compassionate care. We are a Disability Confident employer and are committed to inclusive recruitment practices. We welcome applications from individuals with disabilities and will provide reasonable adjustments throughout the recruitment process. #J-18808-Ljbffr

Role: Damp and Mould Supervisor - Social Housing Planned Works Location: North London Jobe type: Temp-Perm position Hourly Rate: £23 PAYE We are currently recruiting for an experienced Healthy Homes Supervisor to join a busy housing repairs and property services team. This is a fantastic opportunity for someone with a strong background in social housing repairs, damp and mould, property maintenance or asset management, who is confident carrying out inspections, diagnosing building defects and managing remedial works from start to finish. The successful candidate will play an important role in ensuring homes are safe, well maintained and compliant with current housing standards, including requirements around damp and mould, HHSRS and Awaab's Law. As a Healthy Homes Supervisor, you will be responsible for overseeing a range of damp and mould remediation, building repairs, component replacements and property maintenance works across a housing stock. • Carrying out pre-inspections, work-in-progress inspections and post-inspections, • Inspecting properties and diagnosing building defects, • Assessing damp, mould, condensation, ventilation, water ingress and excess cold, • Identifying root causes and recommending appropriate remedial works, • Preparing specifications, scopes of work, schedules and technical reports, • Raising and managing works orders for contractors and internal operatives, • Managing works from initial inspection through to completion, • Monitoring contractor and operative performance, quality, costs, variations and KPIs, • Reviewing Schedule of Rates (SOR) coding, variations and technical recommendations, • Preparing quotations and specifications for works outside existing SOR provisions, • Attending site meetings with residents, contractors and internal teams where required, • Ensuring works are delivered safely, within agreed timescales, budget and quality standards, • Assessing and managing risks relating to damp and mould, water ingress, structural defects, ventilation and general building issues, • Supporting complaints, insurance claims and technical enquiries by providing relevant reports and information, • Maintaining accurate inspection records, photographs and supporting documentation, • Working closely with housing, asset management, property services and contractors to resolve complex cases, • Maintaining a high level of customer service and positive resident engagement We are looking for someone who has: • At least 5 years' experience within social housing repairs, property maintenance, damp and mould, or asset management, • Strong knowledge of building construction, building pathology and defect diagnosis, • Practical experience dealing with damp, mould, condensation, ventilation and water ingress, • Experience carrying out property inspections and independently managing remedial works, • Good knowledge of HHSRS, Awaab's Law and housing health and safety requirements, • Knowledge of Building Regulations, CDM, asbestos management and general health & safety legislation, • Experience managing contractors, DLO operatives and specialist contractors, • Understanding of Schedule of Rates, variations and cost management, • The ability to produce clear technical reports, specifications and scopes of work, • Excellent communication and customer service skills, • Strong organisational skills and the ability to manage a busy workload, • Good IT skills, including Microsoft Office and property/repairs management systems, • The confidence to work independently and make sound technical decisions, • A proactive, practical and solutions-focused approach, • Temporary to Permanent opportunity, • 37.5 hours per week, • Office and site-based position, • Company vehicle provided for business use, • Regular travel across the housing stock, • Opportunity to work in a key Healthy Homes / Damp & Mould focused role, • A varied position combining technical inspections, contractor management and resident-facing work If you have a strong background in social housing repairs, damp and mould, property inspections or building maintenance and are looking for your next opportunity, we would be keen to hear from you. If you would like to know more detail about this position please call . #J-18808-Ljbffr

Join Thames Water as a Network Service Technician, where you’ll play a key role in maintaining and resolving issues within our clean water network, ensuring minimal disruption to customer supply across the North London area. This is a varied, field-based role combining customer service, technical problem-solving and network maintenance. You’ll be the face of Thames Water to many of our customers, helping with anything from pressure issues to emergency repairs. • Operate and isolate water mains for planned or emergency works., • Own and resolve customer queries and complaints., • Support project work and leakage detection activities., • Investigate and resolve network performance issues., • Ensure compliance with health & safety and water quality standards. Base Location: Deephams - Enfield N9 0BA but you will cover the whole of the North London area when on shift Working Pattern: 38 hours - 1 in 8 weeks late shifts and (1 in 8 weeks standby rota for which additional payments are made) Salary: Offering a starting salary from £29,000 per annum, depending on skills and experience. Requirements: A clean UK driving licence and be happy to drive your company van between jobs. To thrive in this role the essential criteria you’ll need is: • Full UK driving licence., • Strong customer service experience in a dynamic environment., • IT literacy and good time management., • Positive attitude and a can-do approach., • Plumbing, water mains, or leakage experience., • Offering a starting salary from £29,000 per annum, depending on skills and experience., • Annual Leave - 24 days holiday per year, increasing to 28 with the length of service. (plus bank holidays), • Company van., • Performance-related pay plan is directly linked to company performance measures and targets., • Generous Pension Scheme through AON., • Generous Paternity Leave, including 4 weeks paid and an optional 2 weeks unpaid., • Enhanced Maternity Leave, 26 weeks full pay and 13 weeks half pay!, • Access to lots of benefits to help you take care of yourself and your family’s health and wellbeing, and your finances – from annual health MOTs and access to physiotherapy and counselling, to Cycle to Work schemes, shopping vouchers and life assurance. Find out more about our benefits and perks (Please note different T&Cs apply if on secondment) We’re the UK’s largest water and wastewater company, with more than 16 million customers relying on us every day to supply water for their taps and toilets. We want to build a better future for all, helping our customers, communities, people, and the planet to thrive. It’s a big job and we’ve got a long way to go, so we need help from passionate and skilled people, committed to making a difference and getting us to where we want to be in the years and decades to come. Company: Thames Water Salary: £29,000 to £29,000 a year Hours: Full-time Location: Enfield, N9 0BA Job type: Permanent Posting date: 26 Sept 2026 Closing date: 9 Oct 2026 Working at Thames Water Thames Water is a unique, rewarding, and diverse place to work, where every day you can make a difference, yet no day is the same. As part of our family, you’ll enjoy meaningful career opportunities, flexible working arrangements and excellent benefits. If you’re looking for a sustainable and successful career where you can make a daily difference to millions of people’s lives while helping to protect the world of water for future generations, we’ll be here to support you every step of the way. Together, we can build a better future for our customers, our region, and our planet. Real purpose, real support, real opportunities. Come and join the Thames Water family. Why choose us? Learn more. We’re committed to being a great, diverse, and inclusive place to work. We welcome applications from everyone and want to ensure you feel supported throughout the recruitment process. If you need any adjustments, whether that’s extra time, accessible formats, or anything else just let us know, we’re here to help and support. When a crisis happens, we all rally around to support our customers. As part of Team Thames, you’ll have the opportunity to sign up to support our customers on the frontline as an ambassador. Full training will be given for what is undoubtedly an incredibly rewarding experience. It’s also a great opportunity to learn more about our business and meet colleagues. Proud member of the Disability Confident employer scheme About Disability Confident Disability Confident is a government scheme. It encourages employers to recruit and retain disabled people and those with long term health conditions. #J-18808-Ljbffr

Location: Edmonton Centre, Enfield Client: Enfield Council Directorate: Housing & Regeneration Contract: Initial 3-Month Contract Reason for Vacancy: Additional resource/project support Enfield Council is seeking an experienced Repairs Manager to lead the delivery of housing repairs, disrepair management, damp and mould remediation, and compliance activity across its housing portfolio. Reporting into the Property Services team, you will be responsible for ensuring high-quality repair services, managing housing disrepair cases, driving compliance with HHSRS requirements, and overseeing the Council's response to damp and mould in line with Awaab's Law. This is a hands-on management role requiring strong technical knowledge, contractor management experience, and a proven track record of delivering responsive repairs and compliance services within a social housing environment. • Lead the management of responsive repairs, housing disrepair cases, and compliance-related works., • Oversee the investigation, diagnosis, and remediation of damp and mould cases across the housing stock., • Ensure compliance with Awaab's Law, HHSRS, and all relevant housing legislation., • Manage pre- and post-litigation disrepair cases, working closely with legal teams and external surveyors., • Oversee property inspections and risk assessments to ensure homes are safe and compliant., • Manage contractors, consultants, and operational teams to deliver repairs and compliance programmes., • Monitor contractor performance, service standards, and KPI delivery., • Drive service improvements and implement measures to reduce disrepair claims and recurring repairs issues., • Handle complex resident complaints and ensure a customer-focused approach to service delivery., • Maintain accurate performance, compliance, and budget reporting., • Support audits, regulatory inspections, and Housing Ombudsman investigations., • Significant experience working as a Repairs Manager, Property Services Manager, Maintenance Manager, or similar within Social Housing or Local Government., • Proven experience managing housing repairs, disrepair cases, and contractor performance., • Strong understanding of housing legislation, HHSRS, and repairs compliance requirements., • Experience dealing with damp and mould investigations and remediation programmes., • Knowledge of Awaab's Law and its impact on housing repairs services., • Strong understanding of building pathology, property defects, and repairs diagnostics., • Experience managing budgets, performance targets, and service improvement initiatives., • Excellent communication, stakeholder management, and problem-solving skills., • Experience within a Local Authority or Housing Association environment., • Professional qualification in Building Surveying, Construction, Housing, or a related discipline., • Membership of RICS, CIOB, or CIH. #J-18808-Ljbffr

This is a co-ordination and senior administrative role in the Divisional office, Function / Cluster local offices. The jobholder will provide corporate support office-based activities to support the work of the Divisional and operational teams. The jobholder acts as an interface between the Hub Manager, Business Manager and colleagues and other partners on a wide range of issues. The job holder will report to the Hub Manager in Divisional offices and Business Manager in Function or Cluster offices and will have line management responsibilities for Administrative Assistants, Case Administrators and other administrative staff The purpose of the role is to ensure efficient and effective business support and operational administrative services are provided to the Division, Function or Cluster. The jobholder will support the Business Manager to ensure effective compliance with Health, Safety and Fire Regulations, acting as Single Point of Contact / Estates Liaison Officer for the buildings from which they operate. In line with NPS policies and procedures, the job holder must at all times demonstrate a commitment to equality and inclusion and an understanding of their relevance to the work they do. The post holder must adhere to all policies in respect of the sensitive/confidential nature of the information handled whilst working in this position • Development and implementation of business administration systems, databases and recording systems to support operational probation delivery., • Preparation and collation of a range of documentation for a variety of purposes to support effective divisional, functional or cluster business activity and operational probation delivery, • Maintenance of ( or supporting the relevant Business Manager to maintain) Divisional, functional or cluster Registers such as Serious Further Offences, Freedom of Information, Accidents, Complaints, inputting data, monitoring agreed probation processes and ensuring completion in specified timescales, • Collection and distribution of monies to/from Imprest, and maintenance of related records., • Act as Vetting Contact Point for the relevant division, function or cluster, • Monitor Travel Warrants, Bus passes, cheque book requests and assist with Purchase Orders where required, and within the agreed procurement arrangements, • Attend meetings and events to represent the relevant Business Manager as agreed from time to time, • Ensure the timely reporting of problems, including repairs, defects and security issues with the building(s) to facilities contractors and maintain progress to reach satisfactory conclusions and ensure equipment is in good working order, • Undertake and co-ordinate health and safety risk assessments, fire drills and ergonomic assessments at the relevant sites, or ensure they are undertaken. Reporting issues locally and to the Divisional HS&F Manager. Maintaining registers and coordinating training., • Act as Cardinus Assessor, First Aider and Fire Warden and take forward actions to deal with local issues arising from incidents and DSE Assessments, or ensure that there are sufficient people able to undertake these roles at the relevant sites., • To provide effective management and leadership to the team, • To proactively manage staff development, issues of underperformance, attendance, health and safety, employee relations and diversity matters. Adopt a consistent, fair and objective standpoint when making decisions in relation to individual staff issues, • Contribute to relevant training and development events as a trainer, • Support recruitment activity for relevant posts within the cluster/division, • Write reports to support the effective operation of the Division/Cluster/Function, • Manage own resources and take responsibility for own professional development, • Use information to take critical decisions, • Liaise with staff to receive, collate and analyse information, developing systems and compiling reports as necessary . Using data to identify trends and taking appropriate action to maintain and enhance performance., • Changing and Improving, • Making Effective Decisions, • Delivering at Pace, • Managing a Quality Service, • Developing Self and Others, • Demonstrate previous administration experience, and experience of providing a wide range of management support activities, • Evidence of providing support and assistance to colleagues in delivering a quality service. £33,262 - £36,027 Per Annum Inclusive of HCAS #J-18808-Ljbffr

Zental is a boutique, fully private dental group with an Outstanding CQC rating and an exceptional 87% score in the latest Great Place to Work survey. Our practices are designed as calm, contemporary sanctuaries. Beautiful, spa‑like environments that allow you to focus on what matters most, delivering exceptional patient care. Our teams are hand‑selected for their warmth, skill, and genuine compassion. At Zental, you will feel supported, inspired, and proud of the work you do. This is a rare opportunity to join a state‑of‑the‑art private dental environment and work alongside some of the UK’s most experienced clinicians. Guided by CALM: Community, Authenticity, Leadership, Mindfulness; Zental offers a premium culture where kindness, excellence, and integrity shape every patient experience. You will thrive in a role built to support quality dentistry, not volume: • Caring for patients in a tranquil, beautifully designed environment, • Delivering high‑quality dentistry with the time and space to do your best work, • Collaborating with a multidisciplinary team of specialists, therapists, and nurses, • Working with advanced digital workflows and premium materials, • Leveraging our dedicated in‑house laboratory producing bespoke, high‑quality lab work, • Supported by experienced Treatment Coordinators and an exceptional practice team, • Building meaningful, long‑term patient relationships based on empathy and trust, • Backed by a leadership team that genuinely understands clinicians and their needs We are looking for more than technical excellence. We value clinical maturity, emotional intelligence, and integrity. • GDC registered with proven experience in UK private dentistry, • Confident managing straightforward and complex cases with strong clinical judgement, • A calm, reassuring manner with nervous or high‑expectation patients, • Committed to meticulous planning and long‑term outcomes, • Strong growth mindset with ambition to continually improve, • Collaborative, team‑oriented approach with clinicians and practice leadership, • Postgraduate experience in private practice, • Interest in mentorship, peer discussion, and continuous professional development, • Full clinical freedom to treat patients based on best practice and professional judgement, • Uncapped earning potential, rewarding excellence and dedication, • Dedicated Treatment Coordinators supporting ethical case acceptance and patient communication, • Strong, established marketing and brand strategies generating consistent premium consultations, • A collaborative, clinician‑centred brand‑building approach, • Purpose‑built practices equipped with advanced digital technology, • Robust clinical governance and effective, supportive complaints handling, • Access to mentorship, peer collaboration, and professional growth opportunities At Zental, our mission goes beyond dentistry, we help people live healthier, happier, and longer lives! We live by CALM , the values that define how we work and care for people: Community : We support one another and build uplifting, collaborative teams. Authenticity : We act with honesty, integrity, and compassion. Leadership : We take responsibility and maintain exceptionally high standards. Mindfulness : We stay calm, thoughtful, and solutions‑focused, even under pressure. If you are looking for an environment where your craft is respected, your wellbeing is protected, and your long‑term future is supported, we would love to hear from you. #J-18808-Ljbffr

Ensure full legal compliance regarding any near misses, complaints or incidents in Food Safety or H&S. Confident and experienced in H&S compliance within Warehousing & Distribution. If you are an experienced Compliance professional with 2+ years experience in the food/FMCG sector looking for a new c

Environmental Health Officer needed in Colindale, Barnet, £170. The successful candidates will investigate a wide range of public health issues, including pest infestations, fly-tipping and dumped waste complaints, bonfires, and other environmental concerns.

Handle customer complaints via various channels, manage inbound/outbound calls, and coordinate vehicle repairs and administrative duties within an automotive environment.

You’ll support the Complaints Lead with complaints from initial acknowledgement through to resolution, while helping the firm identify themes and improve its client care. Experience in complaints handling, client care or legal risk and compliance would be valuable. This could suit someone already

Customer Claims Complaints & QA Specialist. Due to ongoing growth, they are looking to appoint a Customer Claims Complaints & QA Specialist to join their newly established claims team in Manchester. This is a newly created role offering the opportunity to play a key part in shaping complaints handli

The role will involve identifying service failures and root causes, recommending appropriate remedies, coordinating information from operational teams, and ensuring actions arising from complaints and Ombudsman decisions are completed. Investigate and resolve Stage 1 and Stage 2 complaints. Act as a

The ideal candidate will have proven experience in social housing or related sectors, strong written and verbal communication skills, and the ability to manage complex or sensitive complaints while meeting deadlines. Vivid Resourcing Ltd is seeking an experienced Housing Complaints Officer for a 3-m

You will lead the Repairs Support Team (up to six staff) and be responsible for planning and scheduling repairs, as well as managing customer complaints to ensure service standards and timely responses.

Recruitment Services Ltd is recruiting a Complaints Resolution Officer for a 6-month temporary, full-time contract in Basildon. You'll investigate complex housing complaints and manage Housing Ombudsman cases to resolution, ensuring fair, evidence-based responses.

Managing Stage 2 complaints from first contact through to resolution. Experience resolving stage 2 complaints within social housing. Get notified about new Complaints Manager jobs in.

Lendable is seeking a dynamic Complaints Team Leader to manage and develop a high‑performing Complaints Officers team. Lead, coach and collaborate with Operations and Product to translate feedback into meaningful changes, with a culture of innovation and accountability across the complaints functi

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We are seeking an experienced Housing Complaints Officer to investigate and resolve resident complaints, ensuring a high-quality and timely service. Good knowledge of the Housing Ombudsman and complaints process. Investigate complaints thoroughly and provide clear, accurate responses.

Experience managing Stage 1 and Stage 2 complaints. We are currently looking for experienced Complaints Resolution Officers to join a social housing service on an initial 6-month temporary contract. The role will focus on investigating and resolving Stage 1 and Stage 2 housing complaints, managi

Simpson Millar LLP Solicitors is seeking a Complaints Manager to lead the end-to-end handling of client complaints. The successful candidate will oversee the complaints register, provide clear communication to clients and Fee Earners, and drive improvements to reduce future complaints while reportin

Send Complex Case, Tribunal & Complaints Officer - Sunderland Together for Children - £27. To lead the tribunal, mediation, dispute resolution and complaints functions relating to the identification and assessment of children and young people with special educational needs and disabilities and the

Michael Page is seeking a Complaints Manager in the financial services sector, based in Manchester, to oversee the end-to-end handling of customer complaints and ensure resolutions comply with regulations.

Carrington West is seeking experienced Complaints Resolution Officers to join a social housing service on an initial 6-month temporary contract. The role focuses on investigating Stage 1 and Stage 2 housing complaints, managing Housing Ombudsman cases, and driving service improvements.

Maintaining the LLP's Complaints Register and maintaining accurate records of all complaints and outcomes in line with regulatory requirements. Managing the end-to-end complaints process, ensuring timely and effective resolution and act as the primary point of contact for client complaints and conce

A UK water utility company in Hatfield is seeking a Complaint Case Manager to enhance customer experience and handle complaints effectively. The role involves investigating issues, ensuring timely resolutions, and working closely with teams to improve service and prevent repeat complaints.

The role leads tribunal, mediation, and complaints activities relating to EHCPs and SEND casework, with responsibility for robust evidence and representing the Local Authority at tribunals. Tripod Partners are recruiting for a Send Complex Case, Tribunal & Complaints Officer for Sunderland Together

Ensure all complaints are handled professionally, in line with policies, GDPR, and legal requirements. Experienced in handling complaints or customer enquiries. Regulatory Compliance‑minded to be able to stay up‑to‑date with relevant laws to ensure complaints are handled correctly and the comp

The post emphasizes handling complaints, delivering training, and contributing to service improvement across trust sites.

We're recruiting on behalf of our client, for a Complaints Team Leader to manage and develop a team of Complaints Officers. Managing, supporting, and developing a team of Complaints Officers against KPIs and FCA standards. Leading on escalated or high-risk complaints, ensuring high standards of prof

As a Complaints Manager in the financial services industry, based in Manchester, you'll oversee the handling of customer complaints, ensuring they're resolved effectively and in line with regulations. A successful Complaints Manager should have:. Proven experience in customer service or complaints m

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Huntress is recruiting on behalf of our client for a Complaints Team Leader based in London. You will manage and develop a team of Complaints Officers, resolving customer issues and driving continuous improvement in a fast-paced, regulated environment. You will lead on escalated or high-risk complai