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Tunbridge Wells or Manchester (Hybrid working).We are seeking Complaints Handlers to join our Customer Relations Team.If you have strong Motor Claims Insurance or Complaints experience, we would love to hear from you.FCA knowledge is essential if you don't have motor insurance experience.We are a le

Are you an experienced Customer Relations Executive looking for your next role? If investigating and resolving complaints is your forte, then we have a fabulous opportunity to join a fast growing, luxury travel organisation based in Greater Manchester. Working with customers on pre and post departur

X1 Sales and Lettings is a successful and rapidly expanding business covering Sales, Lettings, Property Management and Block Management with offices in Liverpool, Leeds, Manchester and Kent, an expert qualified team base of over one hundred and forty team members and a managed portfolio of over 5000

We are now recruiting for a Tenant Liaison Officer in Manchester. Your new role Act as the first point of contact for tenants throughout the project Provide clear updates on work schedules, access requirements, and progress Handle queries and complaints with professionalism and empathy Liaise with

SEFE, an international energy company, ensures the security of supply and drives the decarbonisation of its customers.SEFEs activities span the energy value chain, from origination and trading to sales, transport and storage.Through its decades-long expertise in trading and the development of its LN

Burgers & Fries and Incredible Careers! We're the burger restaurant with the uncomplicated formula: burgers and fries cooked to perfection, with no frozen ingredients. And we've stuck to the same 'perfect and serve' philosophy since our family business began in 1986. In every restaurant, you'll find talented Assistant Managers who work with the General Manager and share the responsibility for the success of the restaurant's results. This includes; leading, inspiring and coaching the teams to ensure the restaurant delivers profitability, and optimises all sales opportunities while delivering an excellent level of customer service. Our Assistant Managers are there to demonstrate leadership, coaching and direction along with brining our values to life for their team and our customers. REWARDS • An achievable bonus scheme worth up to 15% of annual salary, • An additional Secret Shopper bonus worth up to £2,000, • High Performer Awards and Bonus's, • Long service Love2Shop voucher reward - 5 years £500, 10 years £1,000, • 33 Days paid holiday, • Paid breaks, • Free burgers, fries and shakes while on shift, • Life assurance, • All employees get access to Stream. The financial wellbeing app with simple-to-use, flexible benefits built around your payOTHER AWESOME PERKS, • Days out and social events, • Invite to the annual Assistant Manager conference, • Team competitions - Fry Cup and Olympics, • Five Guys Perks - employee discount program, • Access to wellbeing support and employee assistance programme (EAP), • Development opportunities to grow a career with us!, • Enhanced Maternity & Paternity Leave, • Pension schemeAS AN ASSISTANT MANAGER YOU'LL BE, • Responsible for Shift Managers and Crew, • Supporting the delivery of perfect burgers and fries, • Providing an above and beyond experience for your team while creating an awesome working environment where people are happy to come to work and have fun, • Ensuring every customer is delighted with their order and their Five Guys experience - You will deal with complaints promptly in an open and honest way, • Leading from the front, you will be hands on working with the team on the line and on floor with customers, • Responsible for supporting your General Manager and delivering store results, • Having full ownership of your P&L, which means you will need to drive sales whilst controlling costs, • Running smooth day to day operations, thinking about long term plans, • Always leading with our values, • Developing your team to ensure there is a strong talent pipelineAS AN ASSISTANT MANAGER YOU'LL BE ENTHUSIASTIC ABOUT, • Perfect Burgers and Fries, • Our values; Competitive, Enthusiastic, Family, Get It Done and Integrity, • People - Experienced hands-on leadership skills, • Customer serviceINCREDIBLE CAREERS WITH FIVE GUYS, • If you are ambitious and want to grow - we can provide you with support and the right tools to build a career with us., • Your next step would be a Deputy General Manager or General Manager - leading to a future as an Area Trainer, District Manager or a role in the Support Office., • Five Guys isn't just a job - it can be a career!

Litigation Support Specialist - Mortgages and Arrears * Location: Manchester M1 3BN * Duration: 6 months (initially) Temporary to Permanent Opportunity * Hours/week: 7 hours per day, 35 hours per week - This role operates on a shift pattern between the hours of 8am-6pm Monday-Friday, along with one Saturday every 6 weeks between the hours of 9am-1pm. * PAYE Only Overall purpose of the role; Are you looking for an exciting new career opportunity in Financial Services? Barclays are looking for candidates with a background in Specialist Customer Service to join their growing team of Litigation Support Specialists on a temporary basis and should you demonstrate the required skills this may open the doors to a permanent career in the team. Whilst you do not need any previous experience or knowledge of banking, this will be beneficial as the Litigation team specialise in dealing with customers who are in arrears and require rehabilitation or support through the Legal process with their Mortgages. The role will consist of a mixture of telephony and administrative tasks supporting customers facing financial difficulties where you will manage a portfolio of complex and high-risk cases delivering first class customer service. To get you off to a great start, you will begin the assignment with a 4 week classroom training programme where you will discover the Barclays processes, followed by academy training that will consist of specifics around litigation and your duties. This role is onsite based in the Manchester office operating on a hybrid model, with 2 days in the office and 3 days working from home however this may be subject to change. Key Responsibilities * Consistently deliver excellent customer experience through various methods of interaction including telephony and written communication. * During conversations you will be required to establish the customer's reason for arrears, current financial and personal circumstances whilst identifying appropriate resolutions based on individual circumstances. * Demonstrate confidence and empathy when handling challenging and complex situations within Litigation, including identification of vulnerable customers and enabling the progression of appropriate repayment solutions to minimise the risk of long-term mortgage arrears. * Responsible for ensuring customer requests are handled correctly whilst adhering to policy and procedures. * Work with a range of third party stakeholders that include Solicitors. * Stay updated with company updates to better assist customers. Key Skills * A strong and empathetic communicator able to offer customers an understanding of their individual circumstances, to achieve the relevant outcome for each case. * Ability to take ownership for investigating and responding to stakeholder’s requests accurately and efficiently, ensuring excellent verbal and written communication skills. * Strong objection handling skills and problem-solving skills to quickly resolve complaints. * Able to use Microsoft Office tools to a high standard. * Ability to work as a part of a wider team, along with the ability to work independently. About Barclays Barclays is a British universal bank. It is diversified by business, by different types of customers and clients, and by geography. Barclays businesses include consumer banking and payments operations around the world, as well as a top-tier, full service, global corporate and investment bank, all of which are supported by its service company which provides technology, operations and functional services across the Group. Values Everything Barclays does is shaped by its five values of Respect, Integrity, Service, Excellence and Stewardship. The Barclays values inform the foundations of its relationships with customers and clients, but they also shape how Barclays measures and rewards the performance of colleagues. Simply put, success is not just about what you achieve, but about how you achieve it. Diversity Barclays aims to foster a culture where individuals of all backgrounds feel confident in bringing their whole selves to work, feel included and their talents are nurtured, empowering them to contribute fully to Barclays vision and goals. Onsite Colleagues who perform ‘onsite’ roles will spend four or five days a week working onsite, depending on the requirements of their role and business area. Please discuss the working pattern requirements for the role you are applying for with the hiring manager. Please note that as we continue to embed our hybrid working environment, we remain in a test and learn phase, which means that working arrangements may be subject to change on reasonable notice to ensure we meet the needs of our business. Your Benefits As a contract employee of Randstad Sourceright, you’ll receive a wide range of financial and personal benefits. There’s enrolment in a pension plan (after 12 weeks on assignment) and holiday pay (after eight weeks on assignment). You can discuss any special holiday requests, for weddings, graduations or other significant occasions during this initial period with your team leader. You’ll also get 24/7 access to an Employee Assistance Programme, designed to help you deal with any problems that could be affecting your home or work life. Plus, there’s discounts at heaps of high street shops, restaurants and entertainment - from Asda to Zizzi Italian restaurants.

Litigation Support Specialist - Mortgages and Arrears * Location: Manchester M1 3BN * Duration: 6 months (initially) Temporary to Permanent Opportunity * Hours/week: 7 hours per day, 35 hours per week - This role operates on a shift pattern between the hours of 8am-6pm Monday-Friday, along with one Saturday every 6 weeks between the hours of 9am-1pm. * PAYE Only Overall purpose of the role; Are you looking for an exciting new career opportunity in Financial Services? Barclays are looking for candidates with a background in Specialist Customer Service to join their growing team of Litigation Support Specialists on a temporary basis and should you demonstrate the required skills this may open the doors to a permanent career in the team. Whilst you do not need any previous experience or knowledge of banking, this will be beneficial as the Litigation team specialise in dealing with customers who are in arrears and require rehabilitation or support through the Legal process with their Mortgages. The role will consist of a mixture of telephony and administrative tasks supporting customers facing financial difficulties where you will manage a portfolio of complex and high-risk cases delivering first class customer service. To get you off to a great start, you will begin the assignment with a 4 week classroom training programme where you will discover the Barclays processes, followed by academy training that will consist of specifics around litigation and your duties. This role is onsite based in the Manchester office operating on a hybrid model, with 2 days in the office and 3 days working from home however this may be subject to change. Key Responsibilities * Consistently deliver excellent customer experience through various methods of interaction including telephony and written communication. * During conversations you will be required to establish the customer's reason for arrears, current financial and personal circumstances whilst identifying appropriate resolutions based on individual circumstances. * Demonstrate confidence and empathy when handling challenging and complex situations within Litigation, including identification of vulnerable customers and enabling the progression of appropriate repayment solutions to minimise the risk of long-term mortgage arrears. * Responsible for ensuring customer requests are handled correctly whilst adhering to policy and procedures. * Work with a range of third party stakeholders that include Solicitors. * Stay updated with company updates to better assist customers. Key Skills * A strong and empathetic communicator able to offer customers an understanding of their individual circumstances, to achieve the relevant outcome for each case. * Ability to take ownership for investigating and responding to stakeholder’s requests accurately and efficiently, ensuring excellent verbal and written communication skills. * Strong objection handling skills and problem-solving skills to quickly resolve complaints. * Able to use Microsoft Office tools to a high standard. * Ability to work as a part of a wider team, along with the ability to work independently. About Barclays Barclays is a British universal bank. It is diversified by business, by different types of customers and clients, and by geography. Barclays businesses include consumer banking and payments operations around the world, as well as a top-tier, full service, global corporate and investment bank, all of which are supported by its service company which provides technology, operations and functional services across the Group. Values Everything Barclays does is shaped by its five values of Respect, Integrity, Service, Excellence and Stewardship. The Barclays values inform the foundations of its relationships with customers and clients, but they also shape how Barclays measures and rewards the performance of colleagues. Simply put, success is not just about what you achieve, but about how you achieve it. Diversity Barclays aims to foster a culture where individuals of all backgrounds feel confident in bringing their whole selves to work, feel included and their talents are nurtured, empowering them to contribute fully to Barclays vision and goals. Onsite Colleagues who perform ‘onsite’ roles will spend four or five days a week working onsite, depending on the requirements of their role and business area. Please discuss the working pattern requirements for the role you are applying for with the hiring manager. Please note that as we continue to embed our hybrid working environment, we remain in a test and learn phase, which means that working arrangements may be subject to change on reasonable notice to ensure we meet the needs of our business. Your Benefits As a contract employee of Randstad Sourceright, you’ll receive a wide range of financial and personal benefits. There’s enrolment in a pension plan (after 12 weeks on assignment) and holiday pay (after eight weeks on assignment). You can discuss any special holiday requests, for weddings, graduations or other significant occasions during this initial period with your team leader. You’ll also get 24/7 access to an Employee Assistance Programme, designed to help you deal with any problems that could be affecting your home or work life. Plus, there’s discounts at heaps of high street shops, restaurants and entertainment - from Asda to Zizzi Italian restaurants.

Litigation Support Specialist - Mortgages and Arrears * Location: Manchester M1 3BN * Duration: 6 months (initially) Temporary to Permanent Opportunity * Hours/week: 7 hours per day, 35 hours per week - This role operates on a shift pattern between the hours of 8am-6pm Monday-Friday, along with one Saturday every 6 weeks between the hours of 9am-1pm. * PAYE Only Overall purpose of the role; Are you looking for an exciting new career opportunity in Financial Services? Barclays are looking for candidates with a background in Specialist Customer Service to join their growing team of Litigation Support Specialists on a temporary basis and should you demonstrate the required skills this may open the doors to a permanent career in the team. Whilst you do not need any previous experience or knowledge of banking, this will be beneficial as the Litigation team specialise in dealing with customers who are in arrears and require rehabilitation or support through the Legal process with their Mortgages. The role will consist of a mixture of telephony and administrative tasks supporting customers facing financial difficulties where you will manage a portfolio of complex and high-risk cases delivering first class customer service. To get you off to a great start, you will begin the assignment with a 4 week classroom training programme where you will discover the Barclays processes, followed by academy training that will consist of specifics around litigation and your duties. This role is onsite based in the Manchester office operating on a hybrid model, with 2 days in the office and 3 days working from home however this may be subject to change. Key Responsibilities * Consistently deliver excellent customer experience through various methods of interaction including telephony and written communication. * During conversations you will be required to establish the customer's reason for arrears, current financial and personal circumstances whilst identifying appropriate resolutions based on individual circumstances. * Demonstrate confidence and empathy when handling challenging and complex situations within Litigation, including identification of vulnerable customers and enabling the progression of appropriate repayment solutions to minimise the risk of long-term mortgage arrears. * Responsible for ensuring customer requests are handled correctly whilst adhering to policy and procedures. * Work with a range of third party stakeholders that include Solicitors. * Stay updated with company updates to better assist customers. Key Skills * A strong and empathetic communicator able to offer customers an understanding of their individual circumstances, to achieve the relevant outcome for each case. * Ability to take ownership for investigating and responding to stakeholder’s requests accurately and efficiently, ensuring excellent verbal and written communication skills. * Strong objection handling skills and problem-solving skills to quickly resolve complaints. * Able to use Microsoft Office tools to a high standard. * Ability to work as a part of a wider team, along with the ability to work independently. About Barclays Barclays is a British universal bank. It is diversified by business, by different types of customers and clients, and by geography. Barclays businesses include consumer banking and payments operations around the world, as well as a top-tier, full service, global corporate and investment bank, all of which are supported by its service company which provides technology, operations and functional services across the Group. Values Everything Barclays does is shaped by its five values of Respect, Integrity, Service, Excellence and Stewardship. The Barclays values inform the foundations of its relationships with customers and clients, but they also shape how Barclays measures and rewards the performance of colleagues. Simply put, success is not just about what you achieve, but about how you achieve it. Diversity Barclays aims to foster a culture where individuals of all backgrounds feel confident in bringing their whole selves to work, feel included and their talents are nurtured, empowering them to contribute fully to Barclays vision and goals. Onsite Colleagues who perform ‘onsite’ roles will spend four or five days a week working onsite, depending on the requirements of their role and business area. Please discuss the working pattern requirements for the role you are applying for with the hiring manager. Please note that as we continue to embed our hybrid working environment, we remain in a test and learn phase, which means that working arrangements may be subject to change on reasonable notice to ensure we meet the needs of our business. Your Benefits As a contract employee of Randstad Sourceright, you’ll receive a wide range of financial and personal benefits. There’s enrolment in a pension plan (after 12 weeks on assignment) and holiday pay (after eight weeks on assignment). You can discuss any special holiday requests, for weddings, graduations or other significant occasions during this initial period with your team leader. You’ll also get 24/7 access to an Employee Assistance Programme, designed to help you deal with any problems that could be affecting your home or work life. Plus, there’s discounts at heaps of high street shops, restaurants and entertainment - from Asda to Zizzi Italian restaurants.

Experienced Customer Services Manager with strong initiative and a commitment to excellent service. Handle a range of customer-facing inboxes, adjusting tone to align with brand or event requirements, and respond to queries and formal complaints. Address all customer inquiries through social media p

More specifically, as Legal Counsel you will: – Draft, review, and negotiate high-impact B2B, supplier, and marketing contracts; – Advise on customer-facing legal issues and resolving complaints; – Support the procurement, commercial, and data protection teams; – Manage external counsel and

Financial Services Complaints Operations Resolutions Manager. You will be responsible for delivering performance and driving quality assurance in line with company and the Financial Conduct Authority processes and standards. As the Complaints Operations Manager, you will be responsible for deliverin

The ability to meet deadlines in line with our complaint handling processes. Top-notch equipment: We provide top-of-the-line equipment necessary for smooth hybrid work, including a MacBook laptop.

Main responsibilities of the role include leading a team of Complaints Handlers who are responsible for thorough investigations, management and resolution of end to end customer complaints. Your role will also focus on feedback and insight on complaints root cause, recommending solutions to help red

Your new company We are currently recruiting 2 complaints handlers to work for a Housing Association. What you'll need to succeed The successful candidate/s must have housing complaints handling experience or high level customer resolution experience.

Identifying RCA complaints types and actioning possible solutions to reduce said complaints. Complaints Handlers, who are responsible for thorough investigations, management and resolution of end to end customer complaints. Your role will also focus on managing the operation and Team Leaders, to fee

You will be responsible for investigating, co-ordinating, and collating responses to complaints, critically reviewing the complaints process, and driving continuous improvement across the SEND service. Job Title: SEND Customer Services & Complaints Officer. SEND Customer Services & Complaint

Officers to respond to Members Enquiries and complex complaints by competently investigating and drafting proficient responses to Councillors, MPs and residents in a timely manner. You will ideally have experience responding to Stage 1 complaints and members enquiries. Repairs Resolution Officer - C

We have a great new opportunity for a driven and flexible Complaints Investigator to work alongside another Complaints Investigator and a Complaints Manager. Investigate and resolve all assigned complaints promptly, fairly, and in line with company policy, regulatory requirements, and Consumer Duty.