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Complaints | Customer Service | Temporary | Hybrid Temporary Complaints Handler (Hybrid) – LeedsWe are currently supporting a well-established client in Leeds who is seeking a Temporary Complaints Handler to join their Debt Recovery team. This hybrid role offers a mix of office and remote working. This is a fantastic opportunity for someone with strong communication skills, a calm and professional approach, and experience handling complaints within a fast-paced environment. Key Responsibilities: • Manage and resolve customer complaints in line with company policies and regulatory guidelines., • Investigate issues thoroughly, liaising with internal departments to gather relevant information., • Communicate outcomes clearly and professionally to customers, both verbally and in writing., • Maintain accurate records of all complaints and resolutions., • Identify recurring issues and escalate where necessary to improve processes.Requirements:, • Previous experience in a complaints handling role within debt recovery or a similar regulated environment is essential., • Must have worked in a regulated FCA environment., • Strong written and verbal communication skills., • Ability to remain calm and professional under pressure., • Excellent attention to detail and organisational skills., • Comfortable working independently and as part of a team. If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. 4732716

A global, digitally enabled business that empowers a brighter future by connecting millions of people with their assets – safely, securely and responsibly. Through our two businesses MUFG Retirement Solutions and MUFG Corporate Markets, we partner with a diversified portfolio of global clients to provide robust, efficient and scalable services, purpose-built solutions and modern technology platforms that deliver world class outcomes and experiences. A member of MUFG, a global financial group, we help manage regulatory complexity, improve data management and connect people with their assets, through exceptional user experience that leverages the expertise of our people combined with scalable technology, digital connectivity and data insights. Overview: The Customer Service Representative role is a varied and challenging customer facing role set within a fast-paced Customer Service environment. You will respond to customer queries from shareholders and employees (or their appointed representative), so you will need to demonstrate excellent customer focus and a desire to find the right outcomes for the customer in a professional and positive manner. You’ll be part of a supportive team, focused on your development, training and well-being. We are recruiting for full-time colleagues, 37 ½ hours per week – Monday to Friday, 7 ½ hours per day, with NO weekend working, bank holiday working or evening working. Successful candidates will be based in our stunning city centre office in Leeds which is just a few minutes’ walk from the train station and is close to several bus routes, including the Park and Ride route. You’ll work from the office each day and then possibly move to hybrid working once you have successfully completed your probation. Our assessment process includes time with us onsite on either Tuesday 20th January at 09:30 or 13:30, or Wednesday 21st January 2026 at 09:30 for a few hours. If you are successful in the assessment process, and we offer you a role, you will join us on Wednesday 18th February 2026. PLEASE NOTE: These are the only Assessment dates and start date currently available, so if you are unable to attend/join on these dates, we will not be able to proceed with your application at this time. You’ll be joining a network of experienced, innovative and dedicated individuals across multiple teams and countries. There are countless opportunities to learn new skills and develop in your role and we’ll provide the support you need to do just that. Benefits: • 26 days annual leave, plus a wellbeing day, a volunteer day and we don’t work the bank holidays, • Health, wellbeing and lifestyle rewards that can be tailored to support you and your family. Everything from: Employee Assistance Programme; Discounts on retail and socialising; Travel and technology; cycle2work scheme; A host of gym and fitness subscriptions, • Weekly huddles, monthly 1 to 1’s and reviews, • Appreciate programme: Employee recognition programme, monthly awards, departmental thank you emails and Townhall meetings for recognition, • Skills based remuneration programme, • Company Pension Scheme, • Life Assurance, • Paid Maternity, Paternity, Adoption Leave, Shared Parental Leave What you need: As with any role, we want to find the right person and we want to make sure you know it’s the right role for you too. You will need: • Strong written and verbal communication skills, • A passion for customer service and a desire to resolve queries through to completion, • Experience within the Financial Services industry would be advantageous, as would experience within a Customer Service Contact Centre environment, • Demonstrable experience of working and delivering daily, weekly and monthly targets, • Excellent problem-solving skills, with exceptional attention to detail, • Great working knowledge of Microsoft Office, especially Outlook and Word with the ability to use multiple different systems at one time, • An ability to identify your own areas for learning and self-development, whilst taking responsibility for your own performance Day to Day, you will: • Respond to inbound contact from shareholders and their representatives, • Undertake identification and verification checks on all enquiries, • Escalate queries, complaints, risks and issues promptly if required, • Accurately record information in the relevant systems, • Identify customer needs and respond positively and professionally whilst identifying opportunities for process improvements that will have a positive impact on the customer experience

urbanbubble are seeking an experienced Community & Operations Manager to support the operations of Mustard Wharf, our vibrant Build to Rent community in Leeds. Mustard Wharf offers contemporary canal-side apartments just minutes from Leeds Central Station, complemented by landscaped communal areas, resident events, and a welcoming neighbourhood feel. Working alongside the General Manager, you’ll oversee daily operations, team performance, resident satisfaction, and leasing outcomes. We’re looking for someone with strong experience in property management or residential leasing and a passion for exceptional customer service. This role is based on site 40 hours per week, Monday to Sunday. What you’ll do: Operational Excellence • Ensure our customers and their homes are cared for and maintained to the highest standards, within budgets, service agreements, and regulatory requirements., • Support the General Manager in implementing building processes that deliver operational efficiency, outstanding customer experiences, and regulatory compliance (RICs, ARMA-Q, H&S)., • Contribute to weekly, monthly, and quarterly reporting on lettings performance, operational budgets, and service delivery. Leasing & Resident Engagement • Lead leasing initiatives to ensure occupancy targets are achieved, • Act as the friendly face of the development, leading your team to enhance the resident experience and deputise for the General Manager when needed, • Implement engagement strategies, including resident communications, events, and feedback programs, • Collaborate with marketing to create and deliver social content that reflects the community spirit Health & Safety • Ensure all H&S policies and procedures are followed, providing a safe environment for residents, staff, and visitors, • Oversee annual testing, training, and compliance records to maintain robust health and safety standards People & Team Management • Lead by example, role modelling urbanbubble values and behaviours, • Drive performance through objective setting, one-to-ones, team meetings, and personal development, • Manage contractors, resolve service issues, and escalate complaints appropriately, • Support recruitment, training, and development of talent to build a motivated, high-performing team What are we looking for? • Comparable experience in a managerial role leading operational teams, • Experience in residential leasing, achieving occupancy targets, and managing lettings processes, • Proven experience delivering excellent customer service and managing supplier relationships, • Strong leadership skills with experience managing and developing large teams, • A people person with excellent communication and rapport-building skills., • Results-driven with a focus on achieving targets and objectives., • Experience managing large budgets and Health & Safety/compliance across a large building, • Level 3 Certificate in Property Agency What do we offer? • A basic annual salary of up to £47,000 plus 10% bonus, • The opportunity to work in an exciting, fast growing business, • Fantastic benefits such as enhanced family leave policies, cycle to work scheme, season ticket loan, enhanced sick pay, study support and much much more, • We also offer enhanced annual leave including your birthday day off and a day off when you buy your house - we believe that you deserve to celebrate special moments with your loved ones. Family always comes first at urbanbubble If you think you’re right for the role of Community & Operations Manager then apply now. We’re an equal opportunity employer, and invite applicants to contact us to identify any additional support they might need during the recruitment process. INDMED REF-225 679

Waystone leads the way in specialist services for the asset management industry. Partnering with institutional investors, investment funds and asset managers, Waystone builds, supports and protects investment structures and strategies worldwide. With over 20 years’ experience and a comprehensive range of specialist services to its name, Waystone is now serving assets under management in excess of $2Tn. Waystone provides its clients with the guidance and tools to allow them to focus on managing their investment goals with confidence. Summary: Reporting to the Customer Services Assistant Manager, the Senior Customer Service Representative will provide exceptional customer service and technical expertise on all inbound/outbound contact. Essential Duties And Responsibilities The role holder will be subject matter experts, customer-facing in a regulated, fast-paced and changing environment and should demonstrate role model behaviours and evidence good customer outcomes. They will have a background in financial services and understand the importance of getting things right first time and support their colleagues to do the same by always demonstrating professional behaviours. The role holder will resolve queries at first point of contact in addition to any initial areas of customer dissatisfaction. They will demonstrate accuracy in their work, attention to detail, ensuring written and verbal communications are correct at the first point of contact. Effective teamwork and inclusive, collaborative working is essential. Flexibility in approach to work and skills is key as requirements may change throughout the course of the day. Each employee has a responsibility to adhere to Waystone’s policies, procedures and service level agreements. Requirements Strategic Focus • Effectively handle and resolve customer queries through all channels and in line with SLAs and regulation, • Encourage active first contact resolution of queries, • Advocate role model behaviours in terms of speedy and accurate customer resolution via the appropriate channels, • Act as a point of contact for less experienced for CSC colleagues, • Provide support to the leadership teams as required across Transfer Agency, • Encourage active complaint resolution at first point of contact Governance & Risk • Strong background in a Financial Services/Funds industry, • Good understanding of when/how to acknowledge complaints, • Good understanding of how/when to identify breaches and incidents, • Working towards (demonstrating an appetite to work towards) IOC qualifications Experience And Personal Attributes • Excellent and proven customer service skills, • Up to date financial services industry awareness and understanding, • Ability to provide support to less experienced colleagues, • Influence internal and external stakeholders and clients, • Strong interpersonal skills, • Excellent team working and collaboration, • IOC modules - module 1 is desirable

• Leeds (hybrid), • Permanent, • Full time, • £45,000+ DOE plus excellent benefits Make a meaningful impact to our Cases department We are looking for an exceptional operational leader to join the leadership team within our pivotal Case Handling department, leading and inspiring colleagues to ensure we deliver a trusted, fair and high-quality service for our members. This is a critical leadership role in which you will help shape performance, champion excellence and drive continuous improvement across the full case handling journey. You will bring not only operational expertise but also a strategic mindset to drive the service forward. As a proven people leader, you will bring resilience, energy and a strong track record of leading high-performing, multi-disciplinary teams in a fast-paced and demanding environment. You will be confident navigating complexity, managing risk and empowering colleagues to deliver outstanding outcomes for members. If you are passionate about operational excellence, enhancing the member experience and developing people to be their best, this is an exciting opportunity to make a significant and lasting impact. Main Responsibilities • Provide strong operational leadership, driving high performance, engagement and a positive culture., • Lead delivery against key performance indicators, quality standards and financial targets to ensure an effective and efficient case handling service., • Collaborate with leaders across global teams to ensure best-practice case handling and a seamless end-to-end member experience., • Oversee resource planning, forecasting and budget management to optimise productivity, service levels and cost efficiency., • Manage escalated informal complaints and complex cases, ensuring fair treatment, positive member outcomes and learning for continuous improvement., • Foster a culture of risk awareness, compliance and quality, using quality assurance outcomes to coach, improve performance and influence policy/process improvements., • Champion strategic and cultural change initiatives, supporting training, capability development and a strong internal talent pipeline. The Ideal Candidate • A proven, experienced people leader with substantial experience managing and developing teams in a high-pressure, operational environment., • Highly resilient, calm under pressure, and motivated by the challenge of leading in a fast-paced, continuously evolving setting., • Skilled in stakeholder management, with the ability to build strong relationships and collaborate across departments and geographies., • Experienced in operational performance management, resource planning and driving efficiency improvements., • Adept in coaching, mentoring and developing talent, with a commitment to creating an inclusive and supportive team environment., • Strong background in customer or member service, with an unwavering focus on fair outcomes and service excellence. Early applications are encouraged as we may close the job listing should we find the right candidate.

Customer Service Coordinator - Yorkshire Do you excel at juggling priorities, communicating clearly, and making customers feel valued? If yes, this role is perfect for you! Within this position it is essential in ensuring our customers receive an exceptional aftercare experience and that all enquiries are managed efficiently and professionally. In this role you will - Monitor and manage both your personal email inbox and the shared Customer Service department inbox Record and maintain accurate logs of all customer and contractor communications, including telephone calls and emails Track customer issues and update all records to ensure accurate and timely reporting Coordinate and schedule diaries for Customer Service Operatives Allocate works appropriately across Customer Service Operatives, site teams, and contractors to resolve issues in new customer homes Organise materials and resources ahead of scheduled works, ensuring availability both in-store and on-site Process purchase orders, invoices, and manage any contra-charging requirements Oversee contractor performance and report any inadequate outcomes to the Customer Service Manager Ensure reasonable and timely remediation timescales for customers and maintain regular communication throughout the process Address and escalate unresolved or unsatisfactory customer issue resolutions Ensure the out-of-hours service and associated reporting run efficiently Maintain complaint logs and provide weekly updates to senior management Acknowledge and respond to customer complaints within agreed SLAs Maintain surveys, reports, and documentation received from contractors and external bodies Uphold a professional standard when dealing with internal teams, external partners, and customers About you - Experience in a similar role within a housebuilding organisation is desirable Qualified by experience Strong organisational abilities with the capacity to prioritise workload effectively Able to work independently and collaboratively as part of a team Excellent written and verbal communication skills Ability to work well under pressure in a fast-paced environment Initiative-driven, with strong problem-solving skills Highly motivated and an excellent communicator Professional, reliable, and committed to delivering exceptional customer service We believe Harron Homes is a place for everyone, no matter where you come from, what you look like or how you identify. Please note due to the volume of applicants, if you have not heard from us within 14 days, please accept this as confirmation that we will not be progressing with your application further on this occasion

Supplier Quality Manager (Interim) - 6 Month Contract W Talent are looking to recruit an experienced Supplier Quality Manager on behalf of a large manufacturing business based in Otley, North Leeds. This is an interim position offering a 6-month contract with the opportunity to make a significant impact within the business. Role Overview: As Supplier Quality Manager, you will be responsible for auditing suppliers, ensuring compliance with company and industry standards, and implementing new supplier quality systems. You will manage product and supplier approvals, working closely with the Purchasing team to maintain and improve supply chain quality. Key Responsibilities: * Conduct thorough supplier audits to assess quality systems and compliance. * Implement and maintain robust supplier quality management systems. * Manage the approval process for new suppliers and products. * Collaborate closely with Purchasing to ensure supplier performance meets business requirements. * Investigate and resolve supplier-related quality issues and complaints. * Drive continuous improvement initiatives across the supplier base. Candidate Requirements: * Proven experience in supplier quality management within a manufacturing environment. * Strong knowledge of supplier auditing and quality compliance standards. * Excellent communication and stakeholder management skills. * Ability to lead change and implement new systems effectively. * Detail-oriented with strong problem-solving capabilities. Salary will be dependent on experience with expectation being £250 - £500 per day. If you are a proactive Supplier Quality Manager located near Leeds looking for an interim opportunity to drive quality improvements in a dynamic manufacturing business, we want to hear from you.

Hi, we’re PEXA! We know you’ll Google us before applying, so let’s keep this brief. PEXA revolutionised the way that property is settled in Australia, turning a paper-based process into a digital one. Our solution is a world-first, with over 500 people across Australia and an expanding international team, we’re helping 20,000+ families into their homes each week. We’re passionate about solving problems for our customers – always striving to set the standard for how property is bought and sold. Being awarded as one of the best places to work in Australia is a recognition of our culture and commitment to innovation, customers and our community. We’re growing fast, that is where you come in. We believe our success in Australia is worth sharing and that our proven technology will advance how the UK buys and sells homes. Establishing ourselves within the UK in late 2020, we are committed to collaborating with lawyers, conveyancers, lenders, government and the property industry, to set the new standard for both remortgages and buying and selling property. Why become a PEXArian? Great question! Being a PEXArian is so much more than just a job. We’re a passionate, motivated and unashamedly enthusiastic bunch at PEXA – we love what we do and we’re proud to admit it! Creating brilliant experiences for our members and their clients wouldn’t be possible without ensuring we deliver an exceptional employee experience. Here’s a snapshot of what your life at PEXA could look like: Your growth: We encourage you to hit your personal and professional learning and development goals with our tailored programs and tools. Your wellness: We care about your holistic wellbeing Your work/life blend: We know that work is just one aspect of your life – we want to help you create your ideal work/life blend, rather than squeezing in life around work. As the face of PEXA to our customers (Lenders & Law Firms), you are cheerful, positive, proactive, flexible, take pride in managing all interactions and seeing queries through from start to finish, to delight and amaze our customer’s experience! You will carry out a diverse range of tasks, from setting up a new customer onto the PEXA Platform, to assisting with daily administration tasks or managing User access queries. Answering enquiries or issues within our SLAs is vital, these can come in via email, telephone or digital functions. You will develop exceptional customer relationships and demonstrate a PEXA Platform expertise they can trust. It is critical to get responses ‘right first time’ and to support this, you need to be a key contributor to the continuous improvement of our processes and creation and maintenance of training and knowledge material, ensuring we are a team who is ‘better together’ to achieve our objective of ‘first-class service’. Service Support • Manage customer queries, issues and interactions through to resolution within SLAs, • Act as PEXA’s ‘Level 1’ incident management function, • Log all contacts in our Service Platform (Salesforce), • Escalate any enquiry that cannot be immediately resolved, • Monitor all escalated enquiries to ensure they are answered within Service Level Agreements (SLAs), • Educate customers on using our digital ‘Self-Service’ support functionality, • Analyse queries received to identify continuous improvement enhancements, ideas and volume metrics Customer Onboarding • Our Lender and Law firm customers are known internally as ‘Subscribers’:, • Carry out processing and due diligence, adhering to the defined ‘Subscriber Onboarding’ process & procedures, • Manage and maintain subscriber records, from amendments to confirming regulatory obligations, • Users, • Subscriber ‘Users’ are the people who are employed by the subscriber, they are the actual Users of the PEXA Platform:, • Obtain the required data to set the initial Users’ up on the platform –Adhere to the defined ‘User Onboarding’ process & procedure, • Manage and educate on any ‘User’ enquiry Feedback & Complaints • Deal with any feedback/issue/complaints with a resolution first approach, being empathetic and solution focused, • Adhere to complaints/resolution handling policy, process and procedures, • Complete and close the loop on cause and resolution to the customer, • Carry out root cause analysis and ensure the rectification/changes are made to avoid repetition Process, Procedures, Training & Knowledge • Work with the relevant managers to assist in creating or continually improving our process and procedures, training material and knowledge content, • Support creation and review of content and delivery to align with our PEXA Platform release deadlines, • Actively engage in collaboration and innovation to embed the PEXA values and purpose into the team culture Skills & Experience Essential • Previous experience in a customer focused support environment of a tech product, • Polite, cheerful and articulate telephone manner, • Strong time management and organisational skills, • Strong communication skills, written, verbal and visual, • Ability to self-motivate and work autonomously in a fast-paced environment Desirable • Experience of the mortgage process either with a Lender or Law Firm, • Experience of using a service support system Sounds like you? We at PEXA are ready so if this role sounds like you apply today. To be conducted as part of post offer employment checks: The personal information we have collected from you will be shared with Cifas who will use it to prevent fraud, other unlawful or dishonest conduct, malpractice, and other seriously improper conduct. If any of these are detected, you could be refused certain services or employment. Your personal information will also be used to verify your identity. Further details of how your information will be used by us and Cifas, and your data protection rights, can be found at [___]. GDPR Compliance Digital Completion UK Limited (trading name “PEXA”), Optima Legal Services Limited (trading name "Optima Legal") and Smoove Limited (a holding company which comprises of the following wholly owned trading Subsidiary companies: United Legal Services Limited, United Home Services Limited, Legal-Eye Limited, and Amity Law Limited) are all owned directly by DigCom UK Holdings Limited, which is a wholly owned Subsidiary of PEXA Group Limited in Australia (ACN 140 677 792; ASX: PXA) (referred to collectively as “PEXA Group”). When we process your applicant personal data for recruitment purposes, we do so as a controller. If as part of the recruitment process, we share your personal data with another company within the PEXA Group, that company may process your personal data as either an independent controller or, in certain circumstances, a joint controller. By applying for this role, you consent to us processing your personal data in accordance with the UK General Data Protection Regulation ("UK GDPR") and the Data Protection Act 2018, and further information can be found in our privacy notice ___. #PEXAUK

Job Description The Operations Lead is responsible for the overall delivery and continuous improvement of operational performance within the General Property Division. Direct management of Field Teams and Internal Operations. This role drives the operational plan, supports transformation and change initiatives, and ensures high standards of service, quality, and compliance. The Operations Lead proactively manages teams, develops talent, and maintains strong client relationships, contributing to the division’s growth and success. Responsibilities • Lead the development and delivery of the General Property operational plan, including transformation and change programmes., • Proactively manage teams to ensure high performance, employee development, and achievement of business objectives., • Ensure delivery of service standards, including quality and timeliness, across the division., • Maintain and improve quality through the introduction of quality improvement initiatives., • Personally lead relationships with key clients, ensuring issues are resolved to mutual satisfaction., • Ensure regular and effective communication within the function and across the wider business., • Ensure data quality and compliance with company protocols and systems., • Actively resolve complaints in accordance with company procedures., • Support the achievement of annual revenue and operational targets., • Lead on surge response Qualifications • Excellent understanding of the UK General Property market, including opportunities and threats., • Strong technical knowledge relevant to property operations., • Knowledge of regulatory requirements., • Strategic planning and implementation skills., • Strong people management and team leadership abilities., • Ability to interpret and analyse financial reports., • Excellent client-facing and communication skills., • High decision-making capability and credibility, both internally and externally., • Experience managing multiple teams across different locations., • Proven track record in operational excellence, change management, and delivery., • Reputation for excellence in complex environments., • Experience achieving targets and driving performance improvements., • Strong technical background in property operations., • Relevant professional qualifications (e.g., business, operations, project management) desirable., • Strong customer focus to develop and maintain client relationships., • Demonstrates high levels of personal integrity and professionalism., • Collaborative team player, able to share information and knowledge at all levels., • Builds positive working relationships within and across teams., • Solutions-focused approach to deliver against targets., • Flexible and resilient management style., • Behaves in a way consistent with the Company’s RESTORE values – Respect, Empowerment, Sustainability, Training, One Crawford, Recognition, and Entrepreneurial Spirit., • Proactive in identifying and resolving issues., • Adaptable to change and able to lead others through transformation., • Upholds company values and promotes a positive culture.

If the idea of shaping quality across some of the most demanding subsea projects in the offshore energy sector excites you, this role will capture your attention. The company is known for supporting complex offshore operations, ROV services, and subsea intervention projects delivered in environments where precision and reliability are non-negotiable. Quality is not a department here; it is the backbone of everything they do. You will join a team that works across a broad international footprint, supporting operations that span subsea engineering, specialist diving, vessel-based activity and remote intervention. The work is varied, technically challenging and constantly evolving. This is your opportunity to be the person who ensures every project, every process and every partner meets the standard expected from a leading offshore and subsea services provider. What You Will Do You will be the authority behind the organisation’s quality performance. Your day may involve diving into the root cause of an operational non-conformance, leading an investigation into an undesirable event, or guiding engineers through integrating best-practice processes into active projects. You will take ownership of internal audits, supplier audits and the management of corrective and preventative actions across the business. Your ability to interpret industry standards such as IMCA or IRATA, and apply ISO 9001, 14001 and 45001 with confidence, will elevate the organisation’s performance and help shape the strategic direction of quality across the division. You will track lessons learned, work closely with project teams, collaborate with stakeholders when formal complaints arise, and maintain the integrity of the company’s Integrated Management System. Data analysis and trend identification will be a key aspect of your contribution to senior leadership, helping ensure continuous improvement is more than a statement on a poster. What You Bring • Experience within the offshore energy sector, • Ideally, exposure to subsea operations or projects, • Strong knowledge of ISO standards and industry compliance expectations, • ISO 9001 Lead Auditor qualification, • A structured, investigative mindset, • The ability to partner effectively across operational, technical and commercial teams, • A commitment to building a culture where quality is understood, valued and consistently delivered Incident investigation training is desirable, but a passion for driving high performance across complex environments is essential. Why This Role Matters In an industry where operations take place on the seabed, offshore installations and high-risk environments, quality is safety, reputation and commercial success. Your work directly supports safe operations, robust project delivery and the confidence of clients who rely on the company to perform without compromise. If you want to see the direct impact of your work, influence large-scale offshore projects and play a leading role in strengthening quality culture from supplier to subsea execution, this role offers challenge, purpose and genuine career scope.

We’re one of the UK’s leading providers of mental health services, working both privately and in partnership with the NHS to support people and families facing emotional and psychological difficulties. Demand for mental health support has never been higher — and we’re scaling fast to meet it. As we grow, we’re building a brilliant, data driven, passionate team to help us deliver high-quality care to even more patients. Come and join us! We are seeking proactive and detail-oriented Operational Clinicians to support the safe and effective delivery of our neurodevelopmental services. This role combines clinical expertise with operational oversight, acting as a key point of contact for day-to-day clinical queries, supporting ADHD and ASD pathways, contributing to clinical governance, and ensuring high-quality care across the service. Key Responsibilities Clinical Support & Oversight • Provide timely clinical guidance on ADHD assessments, medication titration, side effects management, ASD pathways, and other queries escalated beyond administrative teams., • Serve as a clinical escalation point for queries from internal teams and practicing clinicians., • Issue prescriptions when required, including re-issuing scripts that have been lost or need correction., • Support the employed Medicine Management Specialists with medication-related or clinical pathway queries., • Ensure consistent clinical cover across key functions, including side-effects monitoring, rota oversight, and mailbox triage., • Participate in and/or coordinate complex MDT discussions, ensuring appropriate follow-up and clinical governance., • Lead interviews with clinician candidates and provide recommendations to inform hiring decisions. Clinical Governance, Complaints & Incidents • Support the investigation of clinical incidents and clinical complaints, ensuring compassionate, thorough, and timely responses., • Contact clinicians involved in incidents or complaints to gather information, offer support, and assist with reflective practice and learning., • Provide clinical advice on incident categorisation, risk assessment, and escalation pathways., • Assist in the drafting, updating, and implementation of SOPs, particularly where improvements are required following incidents, complaints, or audit findings., • Support CQC-related clinical actions, including those arising from internal audits or the current self-assessment programme., • Contribute to quality assurance activities, including reviewing incident trends, lessons learned, and compliance monitoring. Clinician Procurement • Conduct clinician assessments for ASD and/or ADHD pathways. Data & Information Governance Support • Assist in reviewing clinical information prepared for release in Subject Access Requests (SARs) or data deletion requests, ensuring accuracy and safeguarding compliance., • Review external reports or documentation that require clinical interpretation before being shared or actioned. Operational Collaboration & Service Improvement • Provide clear clinical interpretation to support operational decision-making and workflow improvements., • Advise on clinical-safe processes throughout patient pathways, identifying opportunities to strengthen quality, safety, and efficiency., • Support training, onboarding, and upskilling of operational colleagues to improve their understanding of clinical processes., • Participate in recruitment processes, including interviewing clinicians where required., • Collaborate with internal teams to ensure robust handovers, clinical communication, and smooth-running care pathways. Essential Qualifications & Experience • Registered healthcare professional (e.g., Nurse, Psychologist, Psychiatrist, Physician Associate, or other relevant clinician)., • Current professional registration with a relevant governing body (NMC, HCPC, GMC, etc.)., • Experience in ADHD/ASD clinical pathways, including assessments and medication management., • Strong understanding of clinical risk, incident management, and safeguarding principles., • Demonstrated ability to work collaboratively with multidisciplinary and operational teams. Remuneration & Benefits • 25 days paid holiday (increasing with service to 28 days) plus bank holidays., • A day off for your birthday., • Healthcare Cash Plan., • Benefits Platform., • Life Assurance., • Discount Vouchers., • Opportunities to take part in charitable events., • Access to a Wellbeing portal and Employee Assistance Programme (EAP). Equal Opportunities Employer At Clinical Partners we are committed to creating an inclusive and diverse workplace. We believe that everyone deserves an equal opportunity to succeed, regardless of their background, race, gender, age, disability, sexual orientation, or any other characteristic. We welcome applications from all qualified candidates and strive to provide a supportive and respectful environment for all employees. DBS Check Requirement Please note that this position requires a Disclosure and Barring Service (DBS) check as part of our commitment to safeguarding and ensuring the safety of our clients and staff. The successful candidate will be required to undergo a DBS check before commencing employment.

Job Description Third Platform Services Limited (“TPS” or the “Firm”) provides a Model B Clearing service to financial intermediaries which entails trade execution, settlement and safe custody. The Firm’s customers are all FCA regulated firms that typically provide wealth management and advisory services to underlying retail clients. Role Overview: Reporting to the Head of Compliance, the role of the Compliance Manager will be to manage the various responsibilities detailed below, provide day-to-day support to the Head of Compliance and to deputise for them, as requested, in their absence. Responsibilities: a) Deputising for the Compliance Officer in their absence including attendance of internal committee and management meetings and supervision of junior members of the Compliance team; b) Support the firm delivery its strategic aims and objectives in a compliant manner, including providing compliance support to in-flight change projects; c) Dealing with ad-hoc issues delegated by the Head of Compliance; d) Support in the delivery of a compliant SMCR framework, including: i. ensuring all staff performing senior manager or certification functions are duly identified and promptly registered with, or notified to, the FCA; ii. maintenance and where required, updating, of SMF statements of responsibilities; iii. timely issuance of annual re-certifications for all certification staff; and iv. maintenance and updating of the Firm’s SMCR policy and procedures. e) Responding to day-to-day compliance queries from the business and the Firm’s customers; f) Investigation of customer complaints and drafting of written responses thereto in compliance with regulatory complaints handling requirements; g) Completing due diligence assessments on prospective customers prior to on-boarding; h) Assisting the Head of Compliance in the preparation of responses to information requests from the FCA and other regulatory bodies; i) Drafting and updating of the Firm’s Compliance policies and procedures; j) Assisting the Head of Compliance in the development and updating of the Firm’s Compliance Monitoring & Assurance Programme; k) Overseeing the submission of regulatory returns by the Firm; l) Providing second line oversight of the transaction reporting process; and m) Assisting in the execution of the Firm’s Compliance Monitoring Programme if required. Required Experience and Attributes: i. At least seven years generalist Compliance experience which ideally has included provision of business advisory support, monitoring and testing, drafting and updating of policies and procedures, representing Compliance in internal committees and working groups, customer complaints handling and general liaison with customers and external third parties; ii. Good understanding of current UK legal and regulatory requirements pertaining to Client Assets, Code of Conduct, Conduct of Business, Customer Complaints Handling, and the Senior Managers and Certification Regime; iii. Knowledge and/or experience in any of the following areas would be advantageous; CRS and FATCA, Data Protection & Privacy, Market Abuse and Transaction Reporting; iv. Ability to communicate clearly both verbally and in writing; v. Ability to manage and prioritise own workload and meet deadlines; and vi. Proactively look for ways to enhance current Compliance documentation and practices. A little about us We are the Nucleus Group Services Limited and we help make retirement more rewarding. Here at Nucleus, people come first - whether it’s our colleagues, or the advisers and customers we support, we know that working in partnership and collaboration leads to the best outcomes. Together, we’ve shaped the platform to how it is today. We work hard, and we celebrate hard too. Our ambition is to create a platform with a difference, putting the customer centre stage meant tearing up the rule book and starting from scratch. We’ve come a long way since then, but our mission remains just as focused. That’s why our culture, values, and social responsibility are things we keep at the top of our agenda – because we know they matter and have a big impact. Our culture is one of the many things that sets us apart from the pack. We want to have an environment where our people feel that they can make a real difference, know they’ll be rewarded for their efforts and more importantly, enjoy themselves at work. Are we a perfect match? Check out this video and find out! Inclusion and diversity at Nucleus As with most things in life, who cares, wins. We really care about inclusion. For us it’s not a tick box exercise; inclusion and diversity are embedded in our culture and everything we do. It’s a commercial imperative. It isn’t about being PC. It’s about being future-relevant and durable. We owe it to ourselves and the industry to ensure we are playing our part in creating a fair, balanced and transparent financial services sector. More diversity means broader experience, a wider set of perspectives and a better collective ability to problem-solve. And it means being more representative of customer groups, which supports areas such as product development. At Nucleus, we offer a generous blend of benefits for the things that really matter to our people, including a non-contributory pension, bonus, enhanced parental leave, paid time off for emergencies, health and wellbeing initiatives and flexible working options. If you’d like to find out more about us or the role, please get in touch with our recruitment team.

Corporate Consultant Solicitor Wanted! Fully Remote! Regular flow of work provided by us! About Us Shoredons & Co Legal is a modern, fully remote law firm, offering a range of corporate, commercial, data protection, employment, and commercial property law services. Role Description We're looking for a corporate solicitor to join us as a consultant, to pick up a regular flow of work. This work with include: • Small-medium sized mergers and acquisitions., • Shareholders agreements and articles., • Creating new classes of shares (including growth shares)., • Share buybacks., • Group restructures., • And a range of other corporate work. Requirements The successful candidate must: • Have experience with advising small clients., • Be flexible with fees when advising on smaller transactions., • Be an english qualified solicitors, based in the UK., • Be friendly, responsive, proactive and approachable., • Have high standards and great attention to detail., • Not have been subject to any client claims or complaints in relation to their work., • Be able to work independently and remotely. A solicitor with a following would be preferred, but is not essential. Remuneration The successful candidate will be paid: • 50% of all fees paid by clients of the firm, for services delivered by the consultant., • 75% of all fees paid by clients brought in by the consultant, for services delivered by the consultant; and, • A referral fee of 10% of all fees paid by clients brought in by the consultant, for services delivered by other solicitors of the firm. Why join us? • Increase your earnings - a regular flow of work provided by the firm., • Take control of your work-life balance - manage your own workload and work from home, permanently., • Full administrative and compliance support provided - we take care of onboarding, file opening, billing and money on account etc, leaving you to focus on delivering your work., • Join part of an innovative, modern and technology-driven firm - all you need is a laptop. We'll provide the rest. If this sounds like the opportunity you’ve been looking for, please apply via LinkedIn. Please note that we may not be able to respond to all applicants. If you do not hear from us within 14 days of your application, please assume that we will not be taking your application forward.

About Club Med Club Med is a global hospitality brand specializing in premium all-inclusive holidays packages. With over 70 resorts worldwide, we offer unparalleled experiences to customers seeking luxury, adventure, and relaxation. Our commitment to excellence and customer satisfaction is at the heart of everything we do. Position Overview We are seeking a Customer Care Executive to join our dynamic team at the Club Med London Office for the UK, Irish, and Nordics markets. This role presents an exciting opportunity for individuals who are passionate about delivering exceptional customer service and gaining valuable experience in the travel and hospitality industry. Key Responsibilities • Assist Customers: Respond promptly and professionally to customer inquiries via all communication channels, providing accurate information about Club Med resorts, packages, and services., • Handling pre & post departure claims: Address any claims or issues that arise before or after customers depart for their Club Med holidays including but not limited to complaints regarding T&Cs or service level received from the teams or complaints regarding the customers’ stay following Club Med processes. Manage the entire process of claim resolution, from initial contact through to resolution and follow-up., • Problem resolution: Address customer concerns and complaints effectively, striving to achieve prompt resolution and ensure customer satisfaction, adhering to Club Med policies and procedures., • Product Knowledge: Maintain up-to-date knowledge of Club Med T&Cs, products, processes and policies to provide informed assistance and guidance to customers., • Documentation: Maintain accurate records of customer interactions, transactions, and resolutions in our CRM system., • Collaboration: Collaborate closely with other departments, including Sales, Marketing, and Resort Operations, to ensure seamless communication and coordination in addressing customer needs and claims., • Continuous Improvement: Identify opportunities for process improvement and contribute ideas to enhance the customer experience and operational efficiency., • Feedbacks: Gather post-call and post-stay feedback from customers, addressing any concerns, and maintaining positive relationships for future bookings and liaising with sales teams and resorts for operational improvements., • Reporting: Provide management with reporting on claims management but also feedbacks from customers and ad hoc reporting on demand. Qualifications • Bachelor's or master’s degree program, preferably in Hospitality Management, Tourism, Business Administration, or a related field., • Excellent communication skills, both written and verbal, with a professional and friendly demeanor., • Strong customer service orientation with a genuine desire to assist and support customers., • Ability to multitask and prioritize tasks in a fast-paced environment while maintaining attention to detail., • Proficiency in Microsoft Office applications (Word, Powerpoint, Excel…), • Fluency in English; proficiency in French is a plus Compensation Package • 25 days annual leave, increasing by a day after 1 year service (to a max of 30 days), • Birthdays off, • Half day on Xmas eve and New-Year eve, • 3 weeks of Club Med vacations per year under Club Med policy (for GO + 1 guest with estimated yearly value of up to £30k), • Flexible working policy with the possibility to work 2 days a week from home + 1 week remotely every 3 months, • Private Healthcare insurance, • Pension scheme, • 40% of office commute costs reimbursed each month, • Strong internal mobility and development opportunities

Alongside a competitive salary of £24,570, you will also receive: Up to 10% discretionary annual bonus 11% pension contribution (3% from you, 8% from us optional additional matched 3% contributions, e.g. 6% from you, 11% from us) 25 days annual leave plus flexible bank holidays Private Medical Cover Healthcare cash plan 6x salary death in service Paid volunteering day A personal GP service enabling you to get a video consultation with an NHS-registered, private GP Employee Assistance Programme A range of shopping discounts from major high-street retailers Job Introduction Are you passionate about delivering exceptional customer service and driven by the thrill of achieving sales success? In this role, youll be at the forefront of our member experience, combining outstanding telephony service with a strong focus on consultative selling that makes a real difference. As the first point of contact for new members, youll build meaningful relationships, uncover individual needs, and confidently guide new members toward the right products and services. This is more than just answering calls its about creating memorable interactions and driving sales through impactful conversations. Youll use your product knowledge and persuasive communication skills to present compelling options, overcome objections, and ensure every new member feels heard, supported, and valued. Your ability to influence outcomes will directly contribute to new member satisfaction, loyalty, and your own performance goals. If you're target-driven, persuasive, and thrive in a fast-paced, phone-based environment, this is your opportunity to shine. Youll be part of a supportive team where your enthusiasm, resilience, and results are recognized and rewarded. Ready to grow your career and make a measurable impact? Apply today and turn your passion for sales into success. If your application is successful, you will be invited to join one of our assessment centres that will be scheduled week commencing 5th January with a start date of Monday 9th February . This will give us the opportunity to meet you and for you to chat with the team, hear more about MPS, and how we work together to support our members. Main Responsibilities Serve as the first point of contact via phone, delivering friendly and professional service. Build strong relationships by understanding needs and offering tailored solutions. Drive sales through consultative conversations, showcasing product value and confidently overcoming objections. Meet performance targets while maintaining accurate records and contributing to a collaborative team environment. The Ideal Candidate Exceptional communication & member focus confident, professional manner with strong listening and empathy skills. Sales, negotiation & retention mindset skilled in promoting products, overcoming objections, and building loyalty. Driven & results-oriented motivated by goals, maintains a positive attitude, and consistently delivers high performance Collaborative team player works well with others to achieve shared objectives and support colleagues. Detail-oriented & adaptable problem solver ensures accuracy, follows processes, and handles diverse member needs effectively. About The Company Theres lots to learn prior to you starting your role, but dont worry! We have a fantastic, dedicated training team who as part of your induction we will ensure you have all the knowledge and skills you need; providing you with a bespoke, fully paid 5-week training programme. The training will start on? Monday 9th February?2026 , and we will need your full attention during this time, so we wont be able to accommodate any annual leave during the first five weeks. After training you will move into our high support graduation bay where you will refine your new skills and work with our brilliant established team of customer service experts. About the role: We have 4 full time roles available;?full time shifts?are?Monday to Friday?between the hours of?08:00 and?18:30. Our working week is?37.5 hours in total and our shifts work on a rolling rota of 08:00 16:30, 09:00 -17:30 and 10:00 - 18:30. This role sits under our hybrid persona meaning a blend of home and office-based working, to suit you and the needs of the business. You will be provided with full equipment and support to fulfil your role. Please note?the 5-week induction and training period will be primarily office based and run from 08:30am to 5pm; this is to provide you with the best possible support during the start of your journey with MPS. Who We Are The Medical Protection Society Ltd (MPS) is the worlds leading protection organisation for Doctors, Dentists and healthcare professionals. We protect and support the professional interests of almost 300,000 members around the world. We are a not-for-profit organisation, meaning members subscriptions are either invested into bettering the organisation, colleagues and products, or kept safe should members require support for complaints or claims arising from professional practice. Our philosophy is to support safe practice in medicine and dentistry by helping to avert problems in the first place. We also actively campaign for regulatory and legal reforms that benefit members and the wider healthcare professions. To do this, we need colleagues who are trusted and supported to deliver their best work, whether that be through leadership development, fully funded training courses or peer-to-peer support. We want colleagues to feel empowered to deliver positive change, display ambition to push themselves and be determined when faced with a challenge, whilst ensuring members best interests are at the core. TPBN1_UKTJ

Technical Assistant – Mirfield Salary: £25,000 Hours: Monday–Thursday 08:00–17:00, Friday 08:00–15:45 Contract: Full-time, Permanent Recruiter: Aqumen Recruitment ? Join a Growing Technical & Quality Team! Aqumen Recruitment is proud to be supporting our client , a forward-thinking manufacturer in Mirfield, in their search for a motivated and detail-driven Technical Assistant . If you're passionate about product quality, technical accuracy, and supporting the launch of innovative new products, this is a fantastic opportunity to grow your career within a supportive and collaborative environment. About the Role As a Technical Assistant , you'll play a pivotal role in ensuring high-quality standards across raw materials, in-process production, and finished products. You'll work closely with Technical, Quality, NPD, Purchasing, Laboratory, and Production teams to maintain excellence and support new product trials. This role is perfect for someone who enjoys problem-solving, improving systems, and working hands-on to support both quality and production needs. Key Responsibilities In this role, you will: Quality Assurance & Continuous Improvement Lead and support continuous improvement activities across technical and quality processes. Analyse customer complaints and shopfloor data to drive root-cause investigations and sustainable improvements. Conduct and support quality checks on incoming materials, production runs, and finished goods. Manage external quality issues, ensuring they align with internal quality and audit procedures. Technical Support Provide clear, accurate technical advice to internal teams, suppliers, and customers. Work with Purchasing to ensure raw materials meet all required specifications. Assist production teams with day-to-day technical tasks and troubleshooting. New Product Development (NPD) Ensure technical compliance for new materials and new product launches. Take ownership of product trials—recording data, documenting outcomes, and supporting successful launches. Work with NPD to standardise samples and help move concepts through to fully launched products. What We're Looking For Ideally, you will have: Experience working with quality standards such as ISO 9001, ISO 14001, or ISO 17025 (preferred but not essential) Experience in a fast-paced manufacturing environment (preferred but not essential) Strong attention to detail and accuracy Good problem-solving skills (e.g., 5 Whys, Ishikawa, SWOT) Ability to prioritise workload and manage multiple tasks Strong analytical skills with the ability to interpret data to support improvements Excellent communication skills, able to liaise with suppliers, production, and quality teams Additional requirements: Willingness to travel nationally to customer & supplier sites Full UK Driving Licence DBS check required Why Join Our Client? Competitive salary and benefits Supportive team environment Clear opportunities for development and progression Company pension scheme A chance to make a real impact on product quality and innovation How to Apply Interested in shaping the future of quality and technical excellence for our client? Apply today through Aqumen Recruitment! Send your CV or contact us for more information—we'd love to hear from you. Aqumen Business Solutions is acting as an Employment Agency in relation to this vacancy. TPBN1_UKTJ

Main duties of the job The PALS and Complaints Officer will be the first point of contact for enquiries and complaints received by telephone, email, or in writing, ensuring they are managed promptly, professionally, and in accordance with Trust policy. A core responsibility is supporting the compla

Duties will include (but are not limited to): Allocating work to the team and approving work outputs to meet priorities and deadlines; managing and monitoring outputs to meet quality and performance standards Providing the administration, recording and triage of customer, MP and Housing Ombudsman Se

A public sector organization in Greater London is seeking a Head of Support Services to lead operations in Repairs and Maintenance.The role involves overseeing fleet and stock management and ensuring high-quality, resident-focused services.Candidates should have significant leadership experience and

A local authority in Greater London seeks a Head of Support Services to oversee essential operations in Repairs and Maintenance.The ideal candidate will lead teams, ensure compliance, and drive service excellence, making a significant impact on resident satisfaction.Strong leadership and a track rec