Senior Claims Handler, Care Team
4 days ago
Leeds
Senior Claims Handler - Care Claims Team Our Care Claims team handles complex, high-impact claims that genuinely matter, supporting organisations and individuals through some of their most challenging moments. We're now looking for a Senior Claims Handler to join our Leeds team due to internal progression, giving you the opportunity to step into a well-established, high-performing environment with real scope to grow. If you're currently in insurance claims or private practice, this role offers: • More ownership and autonomy over your cases, • A broader, more varied and interesting caseload, • The chance to move into a strategic, decision-making role, • Better work-life balance without sacrificing technical challenge What You'll Be Doing You'll take ownership of a diverse and complex caseload, handling claims across multiple lines, including: • Employers' Liability (EL), • Public Liability (PL), • Professional Indemnity / Professional Negligence, • Personal Injury, • Management Liability, Cyber & Commercial Crime, • Inquests and sensitive safeguarding matters You'll also: • Manage claims from initial notification through to settlement, • Develop and drive your own claims strategy, • Work closely with policyholders, brokers, and solicitors, • Handle high-value and occasionally high-profile claims, • Build strong customer relationships and deliver great outcomes You'll have real autonomy - not just process execution, but ownership of decisions. About the Team • Specialist Care Claims team (not just injury or casualty), • Handling multi-line, highly varied work, • Approx. 8 handlers across 2 teams, • Supportive, collaborative, and high-performing culture, • Strong track record of internal promotion and development You'll join a team where: • People genuinely support and learn from each other, • Work is interesting, meaningful, and never repetitive, • There's exposure beyond claims into clients, projects, and training What We're Looking For Essential: • Experience in claims handling OR a legal background (solicitor / legal exec), • Exposure to EL / PL / liability claims, • Experience with personal injury or professional negligence, • Ability to manage complex cases independently, • Strong communication and decision-making skills Highly Desirable: • Experience in an insurance claims environment, • Background in care / healthcare or sensitive claims, • Exposure to multi-line claims This is a claims role (not a legal career path). You must have a genuine interest in care sector work and should be comfortable with sensitive and sometimes challenging but quality cases. What's in it for you A great starting salary plus generous annual bonus and strong benefits package: • 25 days paid holiday plus Bank Holidays, with the opportunity to buy / sell extra leave, • Fantastic company pension scheme, • Private medical and dental cover, • Life assurance, travel insurance cover and income protection, • Season ticket loan and other great benefits, • Fully funded CII qualifications + structured development Clear progression into: • Senior authority levels, • Technical specialist roles, • Leadership opportunities Ready to Apply? If you're looking for a role where you can: • Take real ownership of your work, • Broaden your experience beyond a narrow caseload, • Join a team that supports and develops you