Head of Hospitality & Lifestyle
3 days ago
Leeds
Head of Hospitality & Lifestyle North Bay Group – Care Homes (Multi-site) North Bay Group is a values-led care provider committed to delivering outstanding, person-centred care. We are seeking an experienced Head of Hospitality & Lifestyle to lead and enhance hospitality, dining, and lifestyle standards across our portfolio of care homes. This is a senior specialist role, working in partnership with Home Managers and senior leaders to ensure residents enjoy high-quality food, welcoming environments, and meaningful daily experiences that enhance wellbeing and quality of life. The Role Reporting to the Managing Director / Operations Director, the Head of Hospitality & Lifestyle will provide expert leadership, guidance, and assurance across hospitality and lifestyle services. While this role does not directly manage site-based teams, it plays a critical role in setting standards, driving consistency, and supporting Home Managers to deliver excellence. Key Responsibilities • Lead and embed high-quality hospitality, catering, housekeeping, and lifestyle standards across the Group, • Enhance resident experience through excellent food, service, environments, and engaging lifestyle programmes, • Provide oversight of nutritional compliance, ensuring menus and dining meet residents’ assessed needs, • Lead and manage IDDSI framework compliance, ensuring safe and consistent delivery of modified diets and fluids, • Source and manage suppliers to ensure best price, quality, availability, and reliability, • Establish and oversee preferred supplier arrangements to support consistency and value for money, • Monitor trends in complaints, audits, feedback, and incidents related to hospitality and nutrition, taking action where required, • Support inspection readiness and strong regulatory outcomes, • Work collaboratively with Home Managers, Clinical, Quality, Operations, and Estates teams, • Senior experience in hospitality, catering, or lifestyle leadership (multi-site desirable), • Chef qualification with strong knowledge of food standards and nutrition, • Proven experience of IDDSI framework management and nutritional compliance, • Strong commercial awareness, including supplier and cost management, • Excellent communication and influencing skills, • Experience within care homes, healthcare, or regulated environments, • Qualification in hospitality management, leadership, or health & social care, • A senior, influential role focused on resident experience and wellbeing, • Opportunity to shape hospitality and lifestyle standards across a growing care group, • Competitive salary, • Supportive senior leadership team and values-driven culture