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£46,000 - £62,000 per annum | 30-35 days’ holiday (pro rata) | 10% in-store discount | Pension scheme Everyone who works at Lidl brings something unique to the table - but we also have a whole lot in common. We’re confident, inspiring and always ready to get hands-on. Just like you. As a Lidl Store Manager, you’re ready to embrace our unique culture and play a key part in building our global business. From taking ownership of your store and keeping customers happy to developing and inspiring your team, you’ll lead from the front and guide us toward success. You’ll find plenty of challenges and with them, the thrill of seeing your hard work pay off; hitting targets, solving problems and championing your team to reach their full potential. In return, we’ll give you a competitive salary based on equal opportunity and pay structures, as well as a generous benefits package designed to support your well-being and life outside of Lidl. We’re proud to be supportive teams with big ambitions too, so there’ll be plenty of ways for you to progress. With the right training, we’ll help you thrive in your role and champion you to succeed in your career here. • Motivate and support your team, learning from our Company Values, • Confidently create an environment where every colleague can achieve their best work, • Be responsible for managing and improving the day-to-day operations and performance of your store’s KPIs, • Optimise processes and solving problems to keep your store running like clockwork and your team focused on their tasks, • Make sure that excellent Customer Service is given to everyone who shops with us, • Experience leading and developing a team in an exciting, fast-paced environment, • Excellent time-management, delegation, and problem-solving skills, • A pride in offering unmatched support to your customers and your team through every shift, • Strong communication skills to tackle even the trickiest conversations, • The confidence to monitor, manage and improve your store’s key performance indicators, • 30-35 days holiday (pro rata), • A fully expensed company car or car allowance, • 10% in-store discount, • Contributory pension scheme, • Enhanced family leave, • Plus, more of the perks you deserve You’re Lidl like us. We value diversity, equity, and inclusion, welcoming applicants from all backgrounds. Join us to celebrate individuality and grow in a fair, respectful, and inclusive environment. If you’re ready to get stuck in, want to get more out of your career and make a real difference, find your place at Lidl and apply now. Please note your employment is conditional upon the Company's receipt of satisfactory references and if requested by the Company, a satisfactory Disclosure and Barring Service check.

Role Overview: Join Our Team at Busy Bees – Leading Nursery Group in the UK Are you a passionate leader with a background in early childhood education and management? As an Assistant Centre Director at Busy Bees, you will support the Centre Director in overseeing the day-to-day operations of the centre. This is a fantastic opportunity for someone who thrives in a dynamic, fast-paced environment and wants to make a difference in the lives of children while leading a team towards educational excellence. About Us Busy Bees is the UK's leading nursery group, with nearly 400 nurseries across the UK and more overseas. We are dedicated to giving every child the best start in life and are proud to have won awards for our workplace culture. At Busy Bees, we ensure that every member of our team feels heard, valued, and nurtured. Why Work at Busy Bees? We offer a supportive environment that empowers you to create engaging, educational spaces where children can thrive. As part of our team, you’ll be introduced to our unique Bee Curious curriculum, designed to foster curiosity and confidence in young learners. Our Charitable Commitment Through our partnership with BBC Children in Need, we offer fantastic opportunities for community involvement and fundraising to support children's lives. About our Nursery At Busy Bees Leeds, Colton Mill, rated "Outstanding" by Ofsted, we provide a vibrant and engaging environment where every child can learn and thrive through a diverse range of exciting activities and fantastic learning resources. Our bright, welcoming rooms are designed to spark creativity and laughter, offering endless opportunities for your child to explore their imagination. The fun continues outdoors in our spacious, enclosed garden, where children can enjoy fresh air and learn to take safe risks under the careful supervision of our dedicated staff.Conveniently located just off the M1 at Junction 46, our nursery is situated on Stile Hill Way, making it easily accessible with Leeds City Centre just a 20-minute drive away. For families using public transport, there is a bus stop nearby on Stile Hill Way, served by bus routes 19, 19A, and 22. Free parking is also available for added convenience, ensuring a hassle-free visit. Busy Bees Benefits • Competitive salary, • Ongoing professional development and career progression, • Our ‘Hive’ benefits and wellbeing hub, with discounts across a huge range of retailers, • Up to 28 days holiday per year (including bank holidays), • Your birthday off – it’s our gift to you!, • 50% childcare discount, • Enhanced family leave and return to work bonus, • Menopause support through Peppy, • Financial support through Salary Finance, • Employee Assistance Programme and Mental Health First Aiders, • Cycle to Work scheme, • Easy access to your workplace pension through Cushon, • Discounted Private Medical Insurance (PMI) Join our supportive and collaborative work environment, learn from experienced colleagues, and make meaningful connections. If you are ready to make a positive impact in the field of early childhood education and childcare, we encourage you to apply for the Nursery Manager position at Busy Bees. Apply now to be part of our dynamic team and take the next step in your career. Role Responsibilities: Key Responsibilities • Support the Centre Director in overseeing the daily operations and maintaining educational standards., • Assist in developing and delivering an engaging, high-quality curriculum tailored to the needs of children., • Ensure the centre complies with all relevant regulatory requirements and maintains high safety and health standards., • Provide leadership and mentorship to staff, ensuring a cohesive and motivated team., • Lead efforts to enhance customer satisfaction by delivering exceptional service and promoting a positive centre experience for families., • Assist with administrative tasks, including scheduling, payroll, and recruitment., • Manage operational records and support financial planning to ensure sustainability. Required Qualifications: Ideal Candidate:, • An approved Level 3 qualification or above in early years education., • Experience within an early years setting, with leadership or supervisory experience ideally as either a Assistant Nursery Manager or Deputy Nursery Manager., • Proven track record of ensuring educational excellence and curriculum development., • Strong communication and organisational skills, with a focus on teamwork., • Experience in maintaining compliance with regulatory standards and health and safety protocols.Lead with passion and help create a nurturing learning environment—apply now!

Are you a dynamic, customer focused individual who can manage a team effectively? Whilst maintaining the highest level of service and quality? If so, Bannatyne is looking for you to fill our Cafe Bar Manager role!.B-Fed - complimentary lunch or breakfast.Complimentary gym membership for another pers

Are you passionate about wellness and customer service? Do you have a talent for leading a team to deliver exceptional experiences? If so, Bannatynes luxurious spa invites you to join our team as a Spa Manager!.B-fed - complimentary lunch or breakfast.

We're recruiting an experienced Cafe Manager who is passionate about exceptional food and world-class customer service, and who can confidently motivate our team to be the best they can possibly be for CH&CO on a full time basis, contracted to 40 hours per week.As a Cafe Manager, you will have the p

Project Delivery Administrator Project Delivery Administrator - Permanent role Based: North Leeds in office 5 days per week £32,000 - £40,000 Your new role We are seeking a highly organised and proactive Project Delivery Administrator to support an Engineering and Project Manager. This role is pivotal in ensuring the smooth execution of complex machinery projects from purchase order through to post-commissioning sign-off. Key Responsibilities: • Project Coordination: Lead and manage the full lifecycle projects within the manufacturing sector, • Multi-Project Management: Oversee multiple concurrent projects, maintaining exceptional standards of organisation and communication., • Cross-Departmental Liaison: Collaborate with departmental heads to align internal resources and support project success., • Field Team Scheduling: Coordinate site visits for our Customer Support Team, • Database Management: Maintain accurate job records using our bespoke Customer Service Database., • Administrative Support:, • Processing project reports, • Managing contract renewals and issuing new documentation, • Data & Reporting: Provide analytical support and use data insights to drive continuous improvement in project delivery. If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. 4707991

Hire Desk Manager Hire Desk Manager Leeds Salary £45,000 plus company Car Fully office-based role 8am-5pm Your new role As the Hire Desk Manager, you will play a pivotal role in overseeing and optimising the daily operations of our Hire Desk Teams at two key locations in the North (being comfortable with regular travel between the two is essential). Your primary responsibility will be to lead and inspire a large team of Hire Controllers across both locations, ensuring the delivery of exceptional service to our customers via telephone and e-mail. This dynamic role requires high-level people-focused leadership, strategic management of processes, and the ability to drive operational excellence across multiple sites and a broad product range. This role sits within Operations and the Customer Success Division. Key Responsibilities • Lead, motivate, and mentor Hire Controllers across both sites, including direct management of Senior Hire Controllers and oversight of their teams, supporting on client calls, problem-solving and maintaining high levels of customer care., • Foster a positive, collaborative culture with effective communication, aligned goals, and clear KPIs across both locations, • Oversee day-to-day operations, ensuring service consistency, efficiency, adherence to procedures, and continuous process improvement., • Conduct regular performance reviews, coaching, and professional development; identify and develop talent for succession planning, • Manage recruitment, onboarding, and integration of new hires and provide continuous training to team members, • Build and maintain strong customer relationships, handle escalations professionally, and ensure high satisfaction levels., • Maintain accurate records, operational systems, and administrative processes, including stock checks and quality control measures, • Generate and present performance reports, • Ensure compliance with health, safety, and company regulations, embedding a culture of accountability and compliance What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. 4723441

Product Specialist/Advisor Product Specialist/Advisor North Leeds £28,000 - £30,000 Your new company In this role, you will form part of the Customer Experience team and provide expert guidance on products that the business manufactures. You will also support the Regional Sales team with essential product information and assist in keeping product documentation and customer records accurate and up to date. Your ability to build strong relationships and communicate effectively across various channels will be key to maintaining a high level of support for both customers and colleagues. Your new role • Provide product advice and commercial support via phone and email, • Deliver tailored product training to customers and internal teams if and when required, • Maintain accurate product and customer information, • Identify and report quality issues to the relevant Quality Manager, • Stay informed about product developments through close collaboration with business groups, • Assist in updating product documentation and online resources, • Support the Regional Sales team with product-related information Essential Experience • Working in a customer service office environment, • Ability to document calls accurately 4718961

If you are a bit of a night owl, and have a passion for excellent customer service then you may be just the person we are looking for to join our fantastic team as a Night Porter. To respond promptly and professionally to guest enquiries or complaints and to keep the night manager informed each day.

Catering Manager - Dewsbury.We're recruiting an experienced Catering Manager who is passionate about exceptional food and world-class customer service, and who can confidently oversee all Compass Group UK&I catering and service operations for DINE on a full time basis, contracte

Purpose of the role We are seeking a highly motivated, people-oriented, customer advocate to join us as a Customer Service Deputy Team Manager-Pensions. In this pivotal role, you will drive the day-to-day success of our Customer Service Team, which primarily handles pensions and pensions-related qu

As a senior manager, you will work closely with the Director of Property Management and your team, managing one of the key operational areas of the business, namely the Tenancy Management and Customer Service teams. Job Title:Head of Housing & Customer Services.

You will be proactive, enthusiastic, and a driven Business Development Manager / Regional Sales Manager, playing pivotal role in expanding our clients customer base,driving sales growth. Nationwide Recruitment Service (NRS) has two very exciting new roles on for National / regional Sales, Business D

General Manager - Stylish Premium Restaurant. They are looking for a General Manager to run their premium high-volume fresh food concept in Leeds City Centre with a focus on amazing service, a great atmosphere, stunningly presented innovative food and a fantastic customer experience. The successful

Job Title: Financial Services Complaints Operations Resolutions Manager Department: Customer Resolutions Management Responsibility for: Management of Team Leaders and the Complaints Operation Reports to: Call Centre Manager Location: UK WAHA Contract Type: Full time ( 40 hours per week) Job Summary / Overview Main responsibilities of the role to manage, control and evaluate the correct functioning of an operation of Complaints Handlers, who are responsible for thorough investigations, management and resolution of end to end customer complaints. You will be responsible for delivering performance and driving quality assurance in line with company and the Financial Conduct Authority processes and standards. Your role will also focus on managing the operation and Team Leaders, to feedback and gain insight on complaints root cause, recommending solutions to help reduce complaints volumes to all stakeholders. As the Complaints Operations Manager, you will be responsible for delivering performance and employee engagement, which will in turn drive customer and client satisfaction. We are looking for an individual who will deliver a positive, productive and engaging team culture with the ability to lead, inspire, motivate, coach and support people to deliver exceptional levels when delivering correct outcomes for our customers To ensure your team provide best in class customer service through excellent communication skills, both verbally and in writing. Key Responsibilities and Accountabilities (may perform other duties as requested not specifically addressed in this document) • Ensure your Operation delivers an excellent customer experience for all customers with cause for complaint, ensuring standards and timelines conform to company and FCA standards, • Continually review and measure productivity and quality assurance against required standards, taking any necessary action to improve performance and capability, • Liaise with senior leaders within the company and client, providing regular reporting and analysis relating to the activity within your team, • Be point of escalation for all escalated complaints from the client, • Communicate accurately and professionally with the ability to make informed decisions, • Ensure any material operational and conduct risks are identified, raised and managed in accordance with process and standards, • Identify root cause and have the ability to report and recommend any actions for continuous improvement, • Maintain effective control of all aspects of people processes including: absence management, 121’s, disciplinary, capability & grievance procedures, employee relations, performance management and all other employment related issues ensuring they are managed in line with policy frameworks Main Job Requirements • Minimum 3 years’ experience of complaint handling within a Financial Services organisation, and minimum 2 year in management role, • Can demonstrate the ability to construct clear and concise written communications, using correct spelling and grammar, specific to formal complaints, • Is able to demonstrate experience in complex, regulated customer service environment, • Can confidently manage assigned workloads at a team level, • Able to prioritise workloads to meet targets and timelines Required Skills • Previous management experience within a Financial Services organization, with extensive knowledge of formal complaint handling, • Passionate about people engagement and delivering excellent customer service, • Attention to detail, • Is able to demonstrate excellent communication skills both verbally and in writing, • Comprehensive technical/computer skills, • Identifying RCA complaints types and actioning possible solutions to reduce said complaints Competencies and Specific Skills • People focused, • Is charismatic and engaging, • Excellent communication and influencing skills, • Advanced relationship building and stakeholder management skills, • Advanced levels of resilience and focus, • Self-motivated and can motivate others, with can-do attitude

Job Title: Financial Services Complaints Team Leader Department: Customer Resolutions Management Responsibility for: Management of a Team up to 15 Complaints handlers Reports to: Operations Manager Location: UK Work at Home Contract Type: Full time ( 40 hours per week) Job Summary / Overview Main responsibilities of the role include leading a team of Complaints Handlers who are responsible for thorough investigations, management and resolution of end to end customer complaints. You will be responsible for delivering performance and driving quality assurance in line with company and the Financial Conduct Authority processes and standards. Your role will also focus on feedback and insight on complaints root cause, recommending solutions to help reduce complaints volumes to all stakeholders. As the Customer Resolutions Manager, you will be responsible for delivering performance and employee engagement, which will in turn drive customer and client satisfaction. We are looking for an individual who will deliver a positive, productive and engaging team culture with the ability to lead, inspire, motivate, coach and support people to deliver exceptional levels when delivering correct outcomes for our customers To ensure your team provide best in class customer service through excellent communication skills, both verbally and in writing. Key Responsibilities and Accountabilities (may perform other duties as requested not specifically addressed in this document) • Ensure your team deliver an excellent customer experience for all customers with cause for complaint, ensuring standards and timelines conform to company and FCA standards, • Continually review and measure productivity and quality assurance against required standards, taking any necessary action to improve performance and capability, • Liaise with senior leaders within the company and client, providing regular reporting and analysis relating to the activity within your team, • Be point of escalation for all escalated complaints, • Communicate accurately and professionally with the ability to make informed decisions, • Ensure any material operational and conduct risks are identified, raised and managed in accordance with process and standards, • Identify root cause and have the ability to report and recommend any actions for continuous improvement, • Minimum 2 years’ experience of complaint handling within a Financial Services organisation, and minimum 1 year in management role, • Can demonstrate the ability to construct clear and concise written communications, using correct spelling and grammar, specific to formal complaints, • Is able to demonstrate experience in complex, regulated customer service environment, • Can confidently manage assigned workloads at a team level, • Able to prioritise workloads to meet targets and timelines Required Skills • Previous management experience within a Financial Services organization, with extensive knowledge of formal complaint handling, • Passionate about people engagement and delivering excellent customer service, • Attention to detail, • Is able to demonstrate excellent communication skills both verbally and in writing, • Comprehensive technical/computer skills, • Identifying RCA complaints types and actioning possible solutions to reduce said complaints Competencies and Specific Skills • People focused, • Is charismatic and engaging, • Excellent communication and influencing skills, • Advanced relationship building and stakeholder management skills, • Advanced levels of resilience and focus, • Self-motivated and can motivate others, with can-do attitude

Job Title: Fraud/Complaints Contact Center Manager (CCM) Department: Operations Management Responsibility for: Assistant Contact Centre Managers (ACCM) Travel Required: No Reports to: VP / Director of Delivery Location: Site-Based or Working At Home Contract Type: TBC Grade: TBC Job Summary / Overview The Fraud/Complaints CCM is the manager of the staff, premises, operations and their relationship with the Clients as appropriate for his or her programme/s and site/s, ensuring that financial and quality targets are achieved according to budget, using Teleperformance standards that are applicable for the business. The CCM is responsible for operational delivery (Performance and P&L), the role based on site and/or working at home (WAH). In Complaints you will manage the LOB you must ensure customer complaints are investigated, resolved, and reported in line with company policies, regulatory requirements, and customer service standards. The role focuses on improving complaint resolution efficiency, identifying root causes, and driving continuous improvement to enhance the overall customer experience. With our Fraud telephony lines, you will manage an LOB and play a key role in protecting our customers by identifying and mitigating fraud threats. You will work collaboratively with stakeholders across the business, leveraging your expertise to help assess and enhance fraud controls. Additionally, you will engage with industry bodies and regulators to ensure alignment with best practices and regulatory requirements. Key Responsibilities and Accountabilities (may perform other duties as requested not specifically addressed in this document) • Manages and is responsible for day-to-day activities of one or more unit of operations, • Is fully accountable for performance of their business unit/s across all business and client targets, including all financial metrics, client KPIs, absence, attrition, engagement and others as appropriate, and takes appropriate steps with their teams (with the support of others where appropriate) to ensure good performance is consistently achieved, • Strategically plans with VP / Director of Delivery and executes to enhance profitability, productivity, and efficiency throughout the company’s operations, • Owns the delivery of all financial targets and GM, by setting appropriate budgets, controlling spend and creating plans to rectify if not on target to deliver against financial forecasts, • Manage the daily/weekly/monthly P&L, • Oversees the daily operation of the call centre and its various components, ensuring SOW compliance and KPI goals. Including CSAT, ESAT and KSAT, • Prepares/reviews financial and/or operational analysis and reports on a daily / weekly / monthly basis, • Spends time on floor to audit current procedures to monitor and improve efficiency of operations, • Implements processes to ensure that teams can manage their operations intra-day, by day, week and month to prioritise their actions for the day, • Leads, manages, develops and motivates a team of ACCM’s in line with organizational management processes (TOPS) with the focus on developing a highly motivated Contact Centre, • Carries out monthly 121s, as well as quarterly reviews and annual appraisals of performance for each ACCM, highlighting areas for coaching, training, and further development. Puts activities in place to progress performance improvements or personal development as needed, • Ensures ACCMs and Team Leaders in business unit/s are likewise carrying out reviews with their direct reports and performs audits to ensure high quality conversations are taking place, and appropriate support is being applied, • Participate in monthly and quarterly ATAC meetings, • Continuously investigate and introduce process improvement measures and either signing off actions or raising to a higher level if appropriate, • Demonstrates expertise on Teleperformance’s tools, service offerings and processes, and a deep understanding of the client’s requirements, to enable identification of appropriate solutions to increase performance, quality and customer experience outputs. Can also confidently talk about these options to prospective new clients and host visits to their business unit/s to showcase Teleperformance’s capabilities, • Hosts client MBRs and QBRs as needed to ensure ongoing client confidence of performance and development of strategic direction for the business area/s, • Develops or assists with the development and implementation of policies and procedures consistent with those of the organisation, • Builds relationships and works closely with own team and key stakeholders to achieve optimum performance and engagement levels at all times, developing and implementing strategic initiatives across the site with their support, • Fosters a culture of high employee engagement, where local, national and global recognition programmes, awards, incentives and engagement initiatives are delivered effectively on site, • Creates opportunities for employees in their business unit/s to regularly voice their opinions, feedback, ideas and concerns, and responds swiftly to effectively resolve any issues., • Works together with their teams and other stakeholders as necessary to identify issues and generate action plans to ensure delivery of performance/KPI focus areas, • Works in close partnership with the client to understand their business and their strategic objectives, inspiring a culture of client-centricity to meet and exceed performance expectations, • Completes business critical reports on time and ensure this includes meaningful and relevant information and commentary. This includes the AMF, Contribution Report, Drill Sheet, Stoplight Report, and any client specific reports not completed by Client Services, • Leads a business culture where data protection, security and prevention of fraud is a top priority for all job roles within account areas, driving full operational compliance with all GECSP, HR and other policies and procedures, • Responsible for the health, safety and welfare of yourself, your team and surrounding colleagues. Work with your cluster VP to deliver all health & safety needs, promote a strong health and safety culture, demonstrate leadership and commitment with respect to the safety management system. Identify opportunities for continual improvement, • Leads by example and consistently demonstrates the Teleperformance values of Professionalism, Integrity, Commitment, Innovation and Respect in every interaction, • Fosters a working culture which is built on embracing diversity, respect and positivity, and has a zero-tolerance attitude towards bullying & harassment, and any other unethical behaviours or practices, • Other duties as assigned. Main Job Requirements Education and Specific Training • Bachelor’s degree or equivalent experience in a call centre or business related field (e.g., management, sales) Work Experience • Minimum 3 years’ experience of complaint management in a regulated environment preferably Financial Service, • Minimum 2 years’ experience of fraud management in a regulated financial services environment, • Experience of managing a large operation of 200+ people, • Lean Six Sigma certification at Green Belt level, preferred - Required Skills Technical Skills • Comprehensive computer skills, • Proficient use of Microsoft Office tools including MS Word, PowerPoint, Excel, Outlook and others, • Ability to use Excel’s advanced analytical tools such as run charts, histograms, pareto charts, scatter plots etc., preferred Competencies and Specific Skills • Achievement oriented, • Superior analytical ability, • Superior communication skills, • Robust and commercially balanced decision-making, • Flexibility, • Sound reasoning & judgement, • Excellent leadership and management skills, • Planning and organizing, • Lead by example / integrity, • Problem Solving, • Employee & Client satisfaction orientated, • Self-motivated and can motivate others, • Highly advanced team building skills, • Strategic and commercial thinker, • High levels of resilience and focus, • Coaching focus, • Advanced facilitation & presentation skills, • Advanced project management skills, • Advanced change management skills, • Advanced KPI knowledge and understanding, • Commercially astute

Area Sales Manager, Primary duties include building relationships with fabricators, generating new business, and meeting sales targets. This role involves understanding customer needs, presenting products, closing sales, and providing after-sales service. Identifying and pursuing new sales opportuni

As a Chef Manager you will proactively manage teams on site as well as be accountable for recruiting, inducting, training, and supporting colleagues to deliver an efficient, high-quality service to Elior UK, our customer and clients.

Your role as a Sales Team Manager Lead and motivate a small sales team across multiple channels (calls, web, social media, group bookings) Mentor and coach team members to meet and exceed sales targets Oversee admin operations (invoicing, ticketing, customer service) Support local marketing efforts

Everyone is welcome at M&S. No exceptions. It’s your background, abilities and differences that make you, uniquely you. And when you’re part of M&S, that individuality has the potential to make waves. Summary Designate Team Manager - UK All the details Join our team at M&S as a Team Manager in Foods, where you'll lead by example as a champion of our high-quality products, offers, and services. We're seeking passionate leaders who take pride in their food knowledge and are eager to share it with both colleagues and customers. Your primary focus will be on providing remarkable service and enabling your team to deliver to the highest standards, ensuring that our customers feel valued every day. You'll actively engage with customers to understand their preferences and create opportunities to continuously improve their shopping experience. · Being digitally confident is essential. You'll utilise our digital tools, such as the Sparks App, to enhance both the customer experience and ensure they get the products they want when they need them. And you’ll be confident in coaching your store colleagues, driving digital capability and supporting them to perform at their best every day. · Efficiency and effectiveness are key aspects of your role. You'll be a skilled retail professional putting customers at the heart of all decision making, while leading your team to achieve the same. · Being a passionate leader with the ability to effectively motivate, prioritise and delegate is crucial. You'll take responsibility for creating a great inclusive store environment, supporting and respecting your team members to be their best. · Flexibility is also vital, and you will be agile in your approach. You should be confident to work effectively and lead teams across the store, adapting to the changing demands of the retail environment seamlessly. Are you ready to lead? Take your marks and get ready to apply. Purpose • Support the growth and profitability of the store through the implementation of the retail plan and delivery of the KPI measures for their area of accountability, • Role model great customer service and ensures the delivery of a customer focused service proposition through the team that delights our customers, • Recruit, and develop great talent and capability within the customer assistant team supporting the succession requirements of the store and region, • Ensure colleagues understand and are motivated to deliver their part, • Support the store to trade safely and legally, protecting Customers, Colleagues and the M&S brand, • Drive profitability and sales for their area through supporting the delivery of the Retail Plan and Store KPI’s, • Supports the delivery and embedding of the business transformation plan and change initiatives for their area, • Delivers great standards and service by setting clear expectations with store colleagues, • Create the right culture, role modelling new digital ways of working and leadership behaviours, • Create a multiskilled team, coaching and training the team to fully utilise all the tools available to serve and sell well, • Deliver brilliant basics through the team, • Seeks customer feedback and takes action to deliver improvement, • Uses data and insight to improve customer instore experience, improve the operation and drive performance, • Support the delivery of Plan A, • Regularly review individual performance through quality conversations, managing underperformance where required and celebrating success, • Recruit for the team, ensuring new starters have a brilliant onboarding experience, • Deliver all line management activities in line with company process and policy, • Build an active working partnership with BIG, provide feedback and support the development of BIG reps, • Deliver operational excellence to maximise product availability, minimise stock and cash loss, • Ensure process and task is delivered in line with business expectation and operating standards allocating resource accordingly, • Maintain a safe and legal store environment, • Ability to lead a team to deliver excellent customer service and KPI’s across the store, • Create the right culture, role modelling new digital ways of working and leadership behaviours, • Has a good understanding and up to date knowledge of commercial, visual, operational and people processes and systems, • Uses all available data and MI to identify commercial, visual, cost savings & customer opportunities to increase profit, • Good working knowledge of VM principles, • Good level of digital capability and an understanding and use of all systems, • Good knowledge of the legal requirements across their area of accountability and the store, • Knowledge of our people policies and managing performance within a team, • The ability to have difficult conversations with effective resolutions with colleagues, • Good communicator and listener who will inspire, share their knowledge and best practices with others, • Ability to plan and review across the week and the month, • Ability to deliver under pressure demonstrating resilience, • Ability to build and maintain relationships with key stakeholders across the store and region, • Successfully embeds change for lasting commercial impact and results, • Addresses beliefs and mindsets around resistance to change and supports colleagues in adapting, • Takes ownership and accountability for the success of their team, • Spends time coaching colleagues to accelerate performance and personal growth, • Recognises high performance and supports poor performers to improve, • Shows colleagues why they matter to M&S, their part to play in delivering the plan and what the results of their work are, • Uses customer feedback and market trends to guide teams work, • Helps teams understand information and business messages by actively seeking out opinions and asking questions, • Uses a combination of channels and technology to communicate, ensuring timely, clear and open communication with colleagues, • Customers, • Colleagues, • Store Leadership, • Regional Leadership, • BIG #LI-MM1

Everyone is welcome at M&S. No exceptions. It’s your background, abilities and differences that make you, uniquely you. And when you’re part of M&S, that individuality has the potential to make waves. Summary Service and Safety Assistant All the details Work Pattern Week 1 Sunday 11:00-17:00 Monday 11:00-19:00 Friday 11:00-19:00 Under 18 disclaimer To comply with health and safety legislation and keep our colleagues safe in the workplace, colleagues in this role must be 18 years of age or older. Key Accountabilities and Measures • Clearly identified to provide customers with a visible presence at the beginning of their shopping journey, • Confidently welcome customers to the store with a smile and by making eye contact, and use a range of greeting techniques known to deter theft from the store, • Flexible and trained to support other areas within the store i.e. Foods, C&H, Operations, • Be knowledgeable of the store, support key marketing messages, latest products and top questions (e.g. what time do you close?), • Assist customers in navigating the store, recognising when a customer needs help and provide the right level of support, • Thank our customers for shopping with us when they exit, • Deal calmly and empathetically with people in a variety of retail circumstances, including confrontational situations, • Respond to door alarms in a sincere and apologetic manner, resolving any issues the customer may have, • Be a visible deterrent against violence, anti-social behaviour, targeted theft, till snatches and criminal activity to support a safe shopping environment., • Identify and monitor suspicious persons, activity or theft and take appropriate customer engaging actions as required to deter, • Ensure all incidents are reported through the M&S Incident reporting process either through the Hicom app (on the Honey well) or into the Security Operations Centre, and to the police where necessary, • Ensure that persons served with a trespass notice do not re-enter the site, • Responsible for carrying store radio and engaging with police and other security personnel to improve service to M&S, this may include crime partnership meetings, agreed police meetings, shop watch schemes, • Apprehend external thieves (only if necessary) in line with business policy and only if all components of theft are seen, • Being confident with an easily felt presence and friendly and natural personality is essential, • Strong communication skills with the ability to engage customers with ease, • Ability to remain focused at greeting customers and deterring suspicious activity, • To have a natural empathy with our M&S brand and values, including service behaviours, • To be self-motivated, willing to improvise and suggest or try new approaches, • Able to maintain high standards of appearance and uniform standards, • Store Management team, • Store Colleagues, • Operational Security Manager, • Regional teams (RLPMs/RCOMs), • Store Detectives, • SOC, • Police, • Local Networks

Everyone is welcome at M&S. No exceptions. It’s your background, abilities and differences that make you, uniquely you. And when you’re part of M&S, that individuality has the potential to make waves. Summary Operations Assistant All the details Work Pattern Week 1 Wednesday Saturday Week 2 Wednesday Friday Under 18 disclaimer This job role involves operating mechanical equipment as relevant to the job role and this means we can’t consider applications from anyone under the age of 18. This is to comply with the relevant health and safety legislation and to keep our colleagues safe in the workplace. Please note that the + £3.00 p/h unsocial premium is only added on any hours worked between 22:00-06:00 Join our team at M&S as a Customer Assistant in Operations, where you’ll play a vital role in keeping our store running smoothly behind the scenes. We’re looking for hardworking individuals who take pride in ensuring our products are delivered, organised, and ready for our colleagues and customers. You’ll be responsible for accepting deliveries, unpacking goods, and preparing crates to ensure our shop floor is always fully stocked. Through your efficiency and agility, you'll help create a seamless shopping experience by keeping products available for our customers at all times. At M&S, our operations team ensures our store runs like clockwork, so you’ll need to be ready to roll up your sleeves and keep things moving. Being digitally confident is essential. You'll use our in-store systems and tools to track deliveries, manage stock, and make sure our products are exactly where they need to be. Being a team player is crucial. You'll work closely with colleagues from across the store to ensure a smooth operation, supporting your team and helping to create an inclusive environment. Flexibility is also vital. You should be confident working across various operational tasks and be ready to adapt to the changing needs of the store. Are you ready for it? Take your marks and get ready to apply. Purpose • To deliver a great shopping experience for their customers, putting customers before task every time, • Champion new ways of working within stores through an open mindset and positive attitude, • Complete tasks and processes that deliver ‘best in town’ standards, • Serve and sell across all channels brilliantly well, • Serve our customers efficiently and brilliantly well – on the shop floor and at service points, • Deliver ‘best in town’ standards through presentation standards, availability and keeping the store clean and tidy, • Skilled to utilise all digital tools and communication channels to do the job, • Share customer and colleague feedback to help us do things better, • Share knowledge and experience with colleagues to support others in building skill and confidence, • Own their own learning & development and proactively access digital learning solutions, • Know the daily sales targets, priorities, promotions & selling opportunities, • Have great product knowledge to sell and recommend our products and services, • Proactively engage with customers to understand their needs and make recommendations, • Understand the store priorities and their part to play, • Complete tasks with pace and in line with SOPs, • Minimise cost and waste through good process practice, • Understands how M&S operates, it’s strategy, future and the role they play, • Committed to delivering excellent work fast with great attention to detail, • Open to and acts on feedback, asking for this regularly, • Sets performance objectives for self in conjunction with line manager and in line with business plans, • Takes accountability for planning and managing own work efficiently to ensure objectives are met, • Is curious and asks questions to challenge the status quo – ask why the company does things the way it does things, • Effective at communicating their intentions to others; ensures communication is clear and simple, • In control of their own reactions and considers how to share their perspective to create better reaction for team, • Copes well with change and work challenges and recovers quickly from its impact, • Contributing to store sales and cost control, • Work across the store to get things done right first time within timescales, • Comprehensive knowledge of customer shopping channels, • Good level of product knowledge and services across the store, • Up to date knowledge of the commercial operation and brilliant basics, • Good level of digital capability and use of digital tools and applications, • Understand customer needs and spot selling opportunities, • Adapting to change, • Customers, • Colleagues, • Store Leadership, • BIG

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