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Role: Customer Technologist Reports to: Technical Manager Based: Southall (This role is based on site, Monday-Friday) Work level: 1 Job Overview: The Customer Technologist will act as the controller of all technical outputs into customer systems and as the gatekeeper for customer requirements, including system management, monthly reports, and complaints. This role ensures that all customer-facing data,... ZIPC1_UKTJ

Block Property Manager | Watford | Site-Based | £40,000 - £45,000 Your new company An exciting new investor-backed BTR organisation specialising in the management of professionally run rental homes and residential communities. It operates a people-first, service-led model, focusing on maintaining high living standards, strong resident engagement, and well-trained assets. Your new role As a Block Manager, you will be responsible for the effective day-to-day management of residential buildings, ensuring they are safe, compliant, and well-maintained whilst delivering an exceptional living experience for residents. You will lead on operational delivery across your schemes, managing on-site teams and external contractors, while maintaining strong relationships with residents and internal stakeholders. Operations and Building Management • Lead the day-to-day management of schemes, ensuring all services are delivered efficiently and to a high standard, • Carry out regular site inspections, including weekly, monthly and quarterly checks, ensuring high standards of presentation and safety, • Identify, manage, and resolve building defects, liaising with contractors and developers to ensure works are completed to the required standard and within agreed timeframes, • Manage planned and reactive maintenance, allocating works to contractors and developers to ensure works are completed to the required standard and within agreed timeframes, • Oversee contractor performance, ensuring compliance with service level agreements, • Maintain robust Permit-to-Work and contractor control processesHealth & Safety Compliance, • Ensure full compliance with all relevant legislation, including the Building Safety Act 2022 and Fire Safety Act 2021, • Manage site risk assessment and ensure corrective actions are completed within agreed timescales, • Work closely with the Health & Safety Manager to maintain compliance requirements, records and certificates, • Support the development and maintenance of the Building Safety Case and Golden Thread, • Lead on incident response, reporting, and escalation where required, • Carry out regular safety inspections, audits, and monitoring activitiesResident & Client management, • Deliver a high-quality, resident-focused service, ensuring a positive customer experience, • Manage tenancy lifecycle processes including move-ins, move-outs, and unit turnaround (target within 5 days), • Handle fees related to apartment damage or dilapidation, • Deliver a high-quality, resident-focused service, ensuring a positive customer experience. While the resident services hub is responsible for handling complaints, it is essential to work collaboratively with the team to ensure swift and effective resolution of issues., • Build strong relationships with residents, internal teams, and stakeholders, • Support community engagement initiatives and resident eventsFinancial & Administrative Management, • Support budget planning and ongoing financial management of schemes, • Monitor expenditure and ensure cost control across all services and projects, • Maintain accurate records, reporting, and documentation in line with company standards, • Manage asset registers and oversee stock control where applicableGeneral & Portfolio Management, • Support mobilisation of new developments into the portfolio, • Liaise with contractors and suppliers to ensure service delivery meets agreed standards, • Attend regular meetings and provide updates to the Senior Property Services Manager, • Attend and contribute to quarterly defect reviews, ensuring issues are tracked, reported, and resolved, • Participate in an on-call Rota for major incidents, • Travel regularly between sites within the regional portfolioPeople Management, • Lead, motivate, and develop team members to deliver high performance, • Support recruitment, onboarding, and training of team members, • Foster a positive, inclusive, and collaborative team cultureYou will be required to carry out other duties to assist the team during busy periods.You will be required to respond responsibly and promptly to out-of-hours emergencies (only where necessary and possible). What you'll need to succeed • Proven experience in block management, or BTR/Flex Living environments, • Strong understanding of high-rise building compliance and health and safety requirements, • Experience managing contractors, budgets, and service delivery, • Knowledge of Building Safety Act 2022 and Fire Safety Act 2021 (essential), • Experience managing or supervising teams, • Strong customer service and stakeholder management skills, • Lead the day-to-day management of schemes, ensuring all services are delivered efficiently and to a high standard, utilising a range of digital platforms and management systems to streamline operations and maintain effective communication., • Demonstrate excellent IT skills, including proficiency in Microsoft Word, Excel, and other relevant software, • Ability to manage multiple sites and priorities effectively, • Calm and professional approach when handling challenging situationsDesirable:, • IOSH or NEBOSH qualification, • Membership of a relevant professional body (IRPM, TPI)What you'll get in return, • A competitive salary range of £40,000 - £45,000, • Discretionary bonus, • 25 days holiday + 8 bank holidays (pro rata if part-time), • Personal Pension Plan (salary sacrifice available), • Employee Assistance Program, • Life Assurance, • Optical vouchers, • Cycle and Tech schemesWhat you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. #4789809

Customer Support Executive | £28,000 per annum + benefits | Watford - Hybrid (2 days onsite) We’re looking for a Customer Support Executive who will be responsible for assisting customers with inquiries, resolving complaints, processing sales orders, managing subscriptions, and ensuring the CRM database is kept up to date with accurate customer information. The ideal candidate is detail-oriented, organised, and capable of handling multiple tasks while providing exceptional service and support to our customers and client success team. Role and Responsibilities: • Respond to customer inquiries via phone, email, and the clients internal “ASK” platform service in a timely and professional manner., • Process customers accurately and efficiently, ensuring correct product, service and billing details., • Oversee subscription services by onboarding new users, resolving any issues, and facilitating the setup of web subscriptions, ensuring a smooth and efficient experience for customers., • Maintain and update the CRM database with accurate customer information., • Resolve customer complaints and issues quickly and effectively, ensuring a positive outcome and maintaining customer loyalty., • Continuously stay updated on product, services, and industry trends to provide customers with the best support., • Work closely with the client success, Insight and marketing teams to ensure seamless customer experience, driving high levels of customer satisfaction., • Manage a select group of accounts, supported by an account-based marketing program, to ensure tailored service and optimize client relationships. Skills and Experience • Previous experience in customer service, sales order processing, or subscription management is preferred., • A degree qualification is desired but not essential, • Experience using CRM software or customer management tools., • Ability to work efficiently in a fast-paced environment, managing multiple priorities., • Proactive and self-motivated with a focus on customer satisfaction. Package • £28,000 + excellent benefits, • Hybrid working

🌟 Data Protection Paralegal 📍 Hybrid | Full-time | Permanent Fantastic opportunity to join a small, collaborative Legal & Compliance team within a large, multi‑site organisation operating across several European jurisdictions. This varied role blends data protection and governance work (around 60–70%) with junior paralegal support (around 30–40%), offering real exposure, responsibility and development from day one. 🔍 About the Role You’ll work closely with senior legal and data protection stakeholders, supporting the organisation’s compliance with data protection laws while also gaining practical legal experience across corporate, commercial and governance matters. 🛡️ Key Responsibilities Data Protection & Compliance • Managing and responding to data subject rights requests, including Subject Access Requests, • Supporting investigations into personal data breaches and complaints, • Maintaining accurate compliance logs and records, • Preparing reports on compliance with UK GDPR, the Data Protection Act 2018 and related regulations, • Supporting Data Protection Impact Assessments (DPIAs), • Promoting data protection awareness through training, policy updates and process reviews, • Assisting with records management, audits and ongoing monitoring Paralegal & Legal Support • Drafting and reviewing straightforward legal documents (e.g. NDAs, policies) under supervision, • Assisting with corporate governance documentation, including board minutes and resolutions, • Coordinating corporate and company secretarial records, • Supporting trademark management and renewals, • Assisting with insurance administration, document management and contract execution, • Supporting wider legal projects and process improvements ✅ About You Essential • Strong academic background with excellent attention to detail, • Knowledge of UK GDPR and the Data Protection Act 2018, or a strong desire to develop this quickly, • Experience (including internships or placements) in a legal, compliance, data protection or governance environment, • Highly organised with the ability to manage multiple priorities, • Confident communicator, able to explain regulatory concepts clearly and practically, • Trustworthy, discreet and comfortable handling confidential information, • A collaborative team player with a proactive and curious mindset, • Comfortable using Microsoft Office and document management systems Desirable • Experience handling SARs, data breaches or DPIAs, • Previous paralegal or legal support experience, • Exposure to corporate governance, due diligence or company secretarial work, • Experience drafting NDAs, board minutes or similar documentation, • A law degree or legal qualification (or working towards one) This role would suit someone detail‑driven, highly organised and genuinely interested in building expertise in data protection and law within a business‑focused environment. Able to sign off on qualifying work experience for those who will look to self-fund the SQE in the future.

Medical Governance Manager | Uxbridge The successful applicant will be ensuring the client complies with all relevant regulatory, ethical, and industry standards in its medical and pharmaceutical operations, and to manage and implement governance processes accordingly. Company Overview: Our client is an international biopharmaceutical company, who are passionate about promoting health and wellbeing for all by developing a portfolio of innovative, next-generation products. • Knowledgeable and supportive management team., • Patient-centric and increased treatment accessibility focus., • Competitive starting salary and extensive benefits package. Job Overview: • Act as ABPI final medical signatory for the company., • Develop and maintain a comprehensive medical governance framework, including policies, procedures, and standard operating procedures (SOPs) for medical activities., • Provide expert medical advice on clinical trial design, data interpretation, company sales activities, marketing tools and safety concerns to cross-functional teams., • Conduct risk assessments related to medical activities and implement appropriate risk mitigation strategies., • Investigate potential compliance issues or adverse events related to medical activities., • Handling and processing of registered PMCPA complaints or intercompany dialogues and being the main company representative to external correspondences To be successful: • Knowledge of the pharmaceutical industry and of regulatory processes, • Scientific degree or equivalent, PhD level or HCP is preferable, • Experience in the pharmaceutical industry, preferably in medical governance/medical excellence, • Ability to write and implement SOPs and other documentation, ensuring clear and effective policies., • Project management skills, essential for overseeing audits and compliance initiatives., • ABPI final medical signatory How to apply: If you like the sound of this opportunity and you’re ready to take the next step in your career, we would love to hear from you! Please click the 'Easy Apply' button or contact Elaine Plunkett on 01225 336 335 for more information.

The Company: King Lifting provides safe, expert crane hire, bespoke contract lifting and plant machinery movement, plus transport and storage, for the public and private sectors. We work throughout the UK and Europe and are head-quartered in Bristol where we also run a renowned Training Centre. We are a modern family business established more than 40 years ago. Our people are our most important asset. We ensure commitment is recognised and rewarded through personal development programmes and excellent benefits packages. The Role: We are looking for an enthusiastic and driven Hire Desk Manager to lead the day-to-day operations of our busy hire desk. The ideal candidate will be a confident leader with strong organisational and communication skills. In this fast-paced and dynamic environment, you will play a key role in ensuring the smooth and efficient running of the hire desk, making a significant contribution to the overall success of the business. The Key Responsibilities: • Oversee the day-to-day management of a busy hire desk, ensuring the highest level of customer satisfaction., • Coordinate hire desk activities, including managing a busy diary, scheduling hires, allocating crane drivers and personal to hires, and managing resources within a timely fashion., • Maintain accurate records of crane and personal availability and hire transactions., • Process Orders and quotations via the booking system., • Develop and implement strategies to improve operational efficiency and customer service., • Working closely with the Office / Administration Manager, to streamline processes and communications., • Consult with clients to ensure repeat business and maximise sales opportunities., • Liaise with site surveys regarding appointment, lift plans and risk assessments., • Coordinate vehicle bookings with the yard and transport team, ensuring availability and schedules align with the required specifications and timing required by the client., • Arrange Necessary Equipment (Tackle), collaborate with the yard to prepare and allocate the appropriate equipment for the hire, confirming details in advance to avoid delays., • Train, supervise, and mentor hire desk staff to achieve their full potential., • Resolve customer enquiries and complaints in a professional and timely manner., • Collaborate with other departments and cross hire company to ensure seamless operations., • Approving annual leave and absence management. The Qualifications/Experience: • Previous experience in a hire desk management or similar role, • Strong leadership and team management skills, • Excellent organisational and multitasking abilities, • Exceptional communication and people skills, • Ability to work under pressure and meet tight deadlines The Benefits: • Competitive salary and benefits package, • Opportunity for career growth and development, • Be a part of a supportive and collaborative team This is a full time, office based role. To be eligible to apply, you must have the right to live and work in the UK and live within a commutable distance to West Drayton Kind Lifting is an equal opportunities employer. NO AGENCIES PLEASE

The role is remote for people based in the UK What is the job? We are looking for a hands-on, delivery-focused Business Change Specialist to help turn improvement ideas into real, operational change. This role is about making things happen - quickly - in a fast-growing, highly regulated health-tech environment. You will work across the business to implement projects big and small, with a strong focus on improving the end-to-end patient journey. From mapping processes and fixing friction points to embedding new ways of working, you’ll be on the ground driving change, not just designing it. You’ll partner closely with teams throughout the business and a Project Manager on larger initiatives, while owning and delivering your own portfolio of improvements. You will need to be comfortable with pace, ambiguity, and getting stuck in wherever the biggest impact sits. This is an ideal role for someone with strong Lean and customer-journey experience who is pragmatic, scrappy, and biased to action - someone who thrives in a start-up environment and takes real satisfaction from shipping improvements that stick and make life better for patients and teams alike. What will you be doing? Deliver improvement initiatives end-to-end, from problem definition through to implementation and measurable outcomes. Work across the business to lead and support hands-on implementation of changes, ensuring solutions are practical, adopted by teams, and embedded into day-to-day operations. Map, analyse, and improve end-to-end patient journeys, identifying sludge and friction, process defects, and root causes. Apply Lean Six Sigma tools to diagnose issues, design countermeasures, and drive rapid, iterative improvement. Own discrete projects and workstreams, while supporting the wider business on larger programmes as required. Translate insights into clear process documentation (process maps, SOPs, work instructions, controls). Facilitate workshops to align stakeholders on current state, future state, and implementation actions. Coordinate delivery across cross-functional teams, keeping momentum in a fast-paced, changing environment. Track and report on outcomes to ensure changes improve patient experience, efficiency, and quality. Identify risks, blockers, and dependencies early and escalate pragmatically, whilst remaining solution-oriented. Drive standardisation and right-first-time ways of working across operational teams. Use data, customer feedback, and complaints insights to prioritise and shape improvements. Support change adoption through training, communication, and ongoing feedback loops. Act as a versatile problem-solver, able to get stuck into any type of business improvement as priorities shift. Operate with an agile, “get things done” start-up mindset, adapting quickly and prioritising delivery over perfection. Define success measures of initiatives at the outset and use these to validate success/control once delivered. Ensure all changes are compliant with relevant clinical/pharmaceutical regulation and other internal governance requirements. What do you need? Proven experience implementing operational or customer journey improvements in a fast-paced highly-regulated environments. Demonstrable ability to move quickly from analysis to action and deliver tangible change. Solid stakeholder management and facilitation skills across cross-functional teams. Experience supporting project delivery or working within structured and semi-structured project environments. Willingness to travel to Winnersh to meet stakeholders from time to time What we offer: Competitive salary 25 days holiday (rising to 27 after one year and 30 after two years) + bank holidays 5% matched pension Cycle-to-work scheme Enhanced Maternity & Paternity Leave Opportunities for development and growth A dynamic and supportive work environment About Montu Montu UK is a leading digital health company specialising in cannabis-based medicines (CBPM). We are committed to transforming lives by improving access to safe, effective treatments and offering an exceptional standard of care. Our dynamic and supportive work environment is the perfect place for you to grow professionally while making a meaningful impact on patients’ lives.

Location Home based with frequent travel across our communities Hours 37.5 hours per week, Monday - Friday 09:00 - 17:30 Basis Permanent Salary Up to £35,000 + car allowance & enhanced benefits package About us We are Pegasus Homes Ltd, a vibrant, dynamic business who are proud to design, build, and create high-quality homes with a focus on independent later living for the over 60's. Our current portfolio has some 1100 homes across 44 communities and our developments are beautifully designed offering stunning community living. About our role This is an exciting, newly created role in which you will report to and support our Customer Wellbeing Manager, you will act as the vital link between high-level welfare strategy and localised site operations.Your core responsibilities will include… Resident Support & Case Management • Act as the first point of contact for individual support needs, managing the independent living inbox and responding to non-priority welfare concerns., • Build trusted relationships with residents and their families, providing clear communication and guidance on independent living transitions., • Mobilise across our portfolio to conduct hands-on welfare checks and provide direct support during sensitive periods. Safety & Compliance • Identify, escalate, and co-ordinate safeguarding concerns in partnership with relevant authorities., • Support complaints handling regarding independent living and care services (including Careline and emergency service interactions)., • Provide expert guidance and ‘on-the-day’ support to our Building Community Managers and onsite teams., • Be a point of escalation during the eligibility process and complete assessments where needed. Community Engagement • Champion our Community Engagement strategy including an innovative framework for social, physical, creative, and intellectual activities., • Provide support, training, and resources to onsite teams, assisting with event booking, marketing materials, and fostering a collaborative culture. About you The successful candidate will possess the emotional stamina to handle complex care needs, alongside the organisational skill to manage a diverse regional portfolio. A calm, level-headed approach and a genuine passion for enhancing the lives of older adults are essential. Qualifications & Essential Criteria • NVQ Level 3 or higher in Health and Social Care (Essential), • Formal training in Risk Assessment in Adult Care and Assessment & Eligibility is required., • A valid UK Driving Licence and a genuine willingness to travel across our national portfolio is essential for this field-based role Operational Experience • A proven track record in reactive case management, specifically handling sensitive, urgent, and multifaceted care needs., • Practical experience in identifying and managing safeguarding concerns in strict alignment with Local Authority requirements., • Demonstrable experience in managing complex complaints within a care or independent living environment, ensuring outcomes are both fair and empathetic., • Significant experience acting as the primary welfare link between residents, families, and internal operational teams., • Proven ability to conduct formal assessments and provide documented justification for outcomes., • A background in housing management, older people’s services, or supported housing is highly advantageous. Expertise & Knowledge • A deep understanding of the physiological and psychological challenges facing older adults., • Support complaints handling regarding independent living and care services (including Careline and emergency service interactions) to a satisfactory conclusion., • Sound knowledge of current safeguarding legislation and best practices in resident welfare., • Exceptional verbal and written skills, with the ability to communicate effectively with everyone from residents to senior leadership., • The ability to prioritise a diverse regional caseload, ensuring a rapid and effective localised response. Your attributes • The stamina to provide compassionate grief support and navigate high-stress family dynamics with ease., • A calm, level-headed presence when managing urgent welfare issues or sensitive complaints., • A genuine passion for enhancing the lives of older adults and championing the Pegasus brand values. Good to know • Due to the nature of wellbeing support, a flexible approach to working hours is essential to meet the needs of our residents and respond to urgent situations., • As our developments span the breadth of the country, from the North East to the South West, this position demands a high degree of mobility. You should be a confident long-distance driver who genuinely enjoys the variety of supporting different regions in person. Our benefits & rewards We offer fantastic benefits which look after your Financial, Mental and Physical Wellbeing as we believe it is important that we are able to support our employees across all three of these elements in order to ensure an effective work life balance. By joining us you'll enjoy a benefits package that includes: • Enhanced annual leave & holiday buying scheme, • Contributory pension scheme with additional employer contribution,, • Life Assurance, • Two paid volunteering days per annum, • Employee Assistance Programme, • Health Cash Plan & Virtual GP, • Discounted Gym Membership, • Company Discounts Portal, • Refer a friend scheme and access to internal opportunities Your recruitment journey Once you submit your application, our team will personally review your experience with a human touch. Depending on the role, we may invite you to complete a brief online assessment. From there, you’ll typically move into a one or two-stage interview process. Whether these meetings happen virtually or in person, we’ll always ensure you have the opportunity to visit our communities or offices to get a true feel for life at Pegasus Homes. Whatever the path looks like for your specific role, we promise to keep you updated every step of the way. We are committed to an inclusive workplace and invite applications from all backgrounds, regardless of protected characteristics. If you require any reasonable adjustments or additional support at any stage of your application, please let us know. Please note that in accordance with UK law, we can only consider applicants who currently have the right to work in the UK. If you have the skills & experience we are looking for we'd love to hear from you!

Social Housing Complaints Officer. You will be liaising with the customer, the Housing Ombudsman, Councillors, internal departments and other external stakeholders. For more information about this role, please apply now via this site or contact specialist Social Housing Recruiter, Mark Grove, on.

About The Role Are you a communication maestro with a zest for skincare and beauty? Do you thrive on delivering stellar customer service every time? If yes, you might just be the perfect fit for our dynamic Ambassador and Customer Experience team at Tropic Skincare! As a dedicated Customer Experience Specialist, you'll be the heartbeat of our Ambassador and customer interactions. This role is all about ensuring every conversation sparkles with friendliness and helpfulness, whether it's over the phone, through emails, or any other communication channel. You’ll be the go-to guru for advice on our 100% organic skincare products, assisting with returns, refunds, and ensuring every issue is resolved with a smile. Key Responsibilities • Resolve all Customer and Ambassador queries, including complaints, via chat, email, phone, and social media., • Be excited by the prospect of helping over 20,000 Tropic Ambassadors run their own beauty businesses, some of whom will start to feel like friends!, • Communicate courteously and provide customers with help and advice by telephone, email, and chat., • Collaborate with various departments to seek further product information to resolve queries., • Stay updated with any changes made to Tropic’s products., • Record relevant data and statistics into Excel spreadsheets., • Manage varied departmental administration, including completing spreadsheets and processing returns, refunds, and exchanges. What We're Looking For • A proven track record in customer support., • A natural people person with superb communication skills, capable of building lasting relationships., • A proactive problem solver, always ready to tackle new challenges and contribute fresh ideas., • Exceptional organisational skills, comfortable managing time-sensitive tasks., • Familiarity with Zendesk is a plus; however, a willingness to learn is essential., • Previous administrative experience and the ability to work to tight deadlines., • Passionate about being part of a team committed to sustainability and natural beauty. What We Offer • Location: Tropic HQ is a short walk from Beddington Lane Tram stop, with direct links to East Croydon and Wimbledon., • Hybrid Working: Enjoy a blend of office (3 days) and remote (2 days) working., • Hours: Full-time, 12-month FTC., • Shifts: Monday to Friday, 8am to 4pm and 11am to 7pm, with the occasional weekend shift., • Salary: Starting from £25,000 (depending on experience)., • Perks & Benefits: Generous annual leave, 24/7 well-being support, Discounted gym membership, Pension scheme, Exclusive skincare collection & 50% discount for family and friends, Annual product allowance, Free breakfast bar & well-being treats, Access to retailer discounts, Social events, On-site parking., • Start Date: Immediate About Tropic Susie, our Founder and CEO, started Tropic Skincare as a teenager, selling homemade body scrubs at Greenwich Market to help her mum pay the bills. She sold out on her first day, and the incredible response made her realise she had started something quite special. We still sell that iconic body scrub, and it sits alongside an extensive range of award-winning skincare and beauty products that have made us one of the UK’s fastest-growing beauty businesses. Our brand is certified vegan, cruelty-free and CarbonNeutral®, and our infinite purpose is to create a healthier, greener, more empowered world. And that’s where you come in! We’re looking for creative and ambitious people who share our vision and get excited about beauty that’s both innovative and sustainable. If you’re passionate about skincare and have a genuine desire to empower communities across the globe, you could be a great fit. Apply now if you’re ready to join a vibrant team who believes beauty knows no bounds! Tropic's Commitment to Equal Opportunities Our team is as diverse as it is talented because at Tropic, we go the extra mile to cultivate a culture of respect and belonging. We value every candidate, respect protected characteristics and never discriminate. We also provide reasonable accommodations for applicants with disabilities at every stage of the hiring process, so if this is something you need, please let our recruitment team know at the earliest opportunity! Ultimately, the most important thing for us is hiring the best person for the job, so we focus on skills, experience, and qualifications to ensure our process is fair and that our candidates always have a great experience with Tropic.

Effectively manage and resolve customer complaints and issues, ensuring a positive customer experience. Experience in customer service or support roles is preferred. Mercier Consultancy MD is excited to announce a position for a Dutch Speaking Customer Support Representative, offering flexibility wi

Mercier Consultancy MD is seeking Finnish Speaking Customer Support Representatives to join our team in Sofia. Familiarity with customer support software is advantageous. Efficiently handle and resolve customer concerns and complaints.

Expressions of Interest Sought for Membership of the Board of Trócaire Northern Ireland (TNI) x3 This is an exciting opportunity to join the TNI Board as a Non-Executive Director. We are looking for 1) a Senior Business Leader in Northern Ireland; 2) an experienced Accountant/ Auditor and 3) someone with professional experience in the International Development or Global Justice sectors. Trócaire Board and Board Committee members are unpaid, voluntary positions. BACKGROUND Trócaire is an International Non-Governmental Organisation (INGO), established by the Irish Catholic Bishops conference in 1973. We work with local partners in the world’s most at-risk communities and with people in Ireland to tackle the underlying causes of poverty and injustice and respond to the crises they create. Together we bring about positive and lasting change for a just world. We work in partnership with local organisations and communities in over 15 countries, in Africa, Central America, the Middle East and Asia. We are rooted in social justice and our mandate includes global citizenship education, campaigning and achieving structural change through policy and advocacy work from Ireland. We raise funds from the Irish public and from institutional donors. Our current strategic plan and latest annual report are available on our website: _ Trócaire is a Company Limited by Guarantee and registered Charity, headquartered in the Republic of Ireland. The Company Members of Trócaire delegate responsibility for strategic leadership and oversight of the organisation to the Board of Directors. There is a subsidiary Board for Trócaire Northern Ireland. Both Boards are supported by five committees: Audit and Risk Committee (OHR), Ireland Committee, International Programmes Advisory Committee (IPAC), Organisation and Human Resources (OHR) Committee, and Nominations Committee. ABOUT THE BOARD OF TRÓCAIRE NORTHERN IRELAND Trócaire Northern Ireland (TNI) is a Company Ltd by Guarantee in Northern Ireland and registered as a Charity with the Charity Commission of Northern Ireland. Trócaire Northern Ireland is also a subsidiary of Trócaire, which is a Company Ltd by Guarantee and registered Charity, headquartered in the Republic of Ireland. The Board of Trócaire Northern Ireland is responsible for oversight of the implementation of strategy in Northern Ireland, in line with the organisational strategic plan. The TNI Board of Directors also advises the Board of Trócaire on matters related to Northern Ireland. The TNI Board meets approximately five times a year, including the AGM. Meetings are a combination of face-to-face, hybrid and online meetings and last approximately two hours. The Board of Trócaire Northern Ireland comprises up to six individuals and is chaired by a member of the (Group) Board of Trócaire. We are now seeking applications for three additional members to join the TNI Board for a term of three years, with the possibility of one term renewal. RESPONSIBILITIES Key areas of responsibility of the Trócaire Northern Ireland Board include the following: • Provide strategic direction as required, ensuring plans are aligned and integrated with the Ireland and Organisational Strategies, and monitoring performance., • Review the financial performance of Trócaire Northern Ireland with reference to the Trócaire Northern Ireland budget., • Ensure Trócaire (Northern Ireland) complies with all legal and regulatory requirements., • Ensure Trócaire’s (Northern Ireland’s) governance is of the highest possible standard., • Ensure adequate provision is made for safeguarding the assets of Trócaire in Northern Ireland., • Ensure Trócaire (Northern Ireland) has appropriate policies and systems in place to ensure compliance to legislation in Northern Ireland in relation to the preventing and reporting of abuse to children and vulnerable adults (that takes place in Northern Ireland) to the relevant authorities., • Ensure that systems are in place for effective safeguarding management, including timely reporting of safeguarding complaints to the Charity Commission Northern Ireland., • Ensure compliance to all statutory obligations of a Company Director and registered charity Director. SKILLS & EXPERTISE We are seeking to fill a current skills gap in the following three specific areas. Northern Ireland Business Leader x1 · Senior Management Team experience · Experience at Board level · Knowledge of Charity statutory requirements Qualified Accountant/ Auditor x1 · Professional Accountancy/ Auditor qualification · Experience in organisational Risk Management · Knowledge of Charity reporting requirements · This role will also be required to be a member of Trócaire’s Audit and Risk Committee International Development/Global Justice Professional x1 · Significant international development or humanitarian experience · A good understanding of the current international and UK/NI landscape for development and humanitarian work · A strong understanding of and commitment to global social justice In addition, candidates should meet the following expertise and skillset: · A working knowledge of Northern Irish charity and company law or compliance, or legal frameworks in similar jurisdictions and a willingness to learn more about Northern Irish charity law. · Strong strategic and analytical skills. · A strong understanding of and commitment to global social justice. EXPRESSION OF INTEREST PROCESS Expressions of interest are requested from individuals who are willing to contribute their knowledge and skills to the Board of Trócaire Northern Ireland. Candidates who wish to be considered should submit a short cover note, indicating the Board Director role of interest, and CV via Workable. If you have any questions about the role, please contact / Members are appointed on a voluntary basis. Candidates can be based in any location where there is scope for online meetings within reasonable time zone limits, bearing in mind that the anchor location is Northern Ireland. BOARD AND COMMITTEE DIVERSITY In line with our Board Diversity Policy and our localisation agenda, we particularly welcome applications from individuals whose background and/or ethnicity reflects the diversity of the communities that Trócaire serves. Candidates from the Global South are encouraged to put themselves forward. Any candidate offered a Board, TNI Board or Board Committee role with Trócaire will be expected to sign Trócaire’s Safeguarding Policy, Code of Conduct and Conflict of Interest Policy, and agree to conduct themselves in accordance with the provisions of these documents. All appointments will be subject to role specific due diligence and screening (e.g. restricted party screening, social media screening, and police clearance where possible). Closing date: 12th January 2026

Customer Service Manager (Housing). A growing organisation based in Teddington is looking for an experienced Customer Service Manager. This is a crucial role that will involve managing a team of Advisors to provide customer service support across new client onboarding, complaints, compliance and re

We are looking for an experienced Complaints Investigator to support the delivery of a high-quality complaints service within a local authority environment. The role will focus on investigating Stage 1 complaints, particularly within Housing Needs, Homelessness, and Temporary Accommodation, helping

Great Opportunity to become a Full Time Duty Manager with BetAnsells, an independent and family run firm of Bookmakers founded in 1920 and operating 5 shops and an online business in Watford . We are ideally seeking applicants with some previous betting office or similar and who may have some supervisory experience and and intersest in Sport . Full Training is available to applicants showing the right attributes. Applicants should also ideally live within a 15 mile radius of Watford and must be willing and able to travel between our Watford branches occasionally. Job Summary: We can offer job stability and a professional but far more personal working environment with pay that often exceeds that of our competitors. Key responsibilities: Manage and supervise the day to day running of a busy betting shops by processing bets, accessing liabilities, and getting to know customers. Promoting and demonstrating betting products, including our in-shop gaming machines. Ensure the shop is well presented, clean, tidy, and visually appealing. Handle customer enquiries, queries and complaints and using initiative to help resolve any issues. Maintain financial records, reconcile accounts, and prepare reports for management.Monitor shop performance and implement marketing initiatives to drive foot traffic and increase sales, championing safer gambling at all times and ensuring adhesion to Gambling Commission regulations, taking care of cash handling, ...

Pear Recruitment: Property Manager Location: Northwood Salary: £32,000 - £35,000 Monday: Friday – 9.00 am – 5.30pm Full license and car Preferred but not essential Ready to take the next step in your property career? Our client, a well-established independent estate agency founded in 1962, is seeking an experienced Property Manager to oversee a portfolio of approximately 150 residential and commercial properties. In this rewarding role, you will play a vital part in managing a varied property portfolio, building strong relationships with landlords and tenants, and ensuring the smooth day-to-day operation of all properties under your care. This is an excellent opportunity to join a highly respected agency with a longstanding reputation for professionalism and service excellence, where your expertise will be recognised and your career development supported. Responsibilities Manage all aspects of assigned properties Act as primary contact for landlords and tenants, handling queries swiftly and professionally Deal with property maintenance and repair requests Deal with tenant complaints and issues Carry out property inspections and ensure compliance with current UK lettings legislation. Ensures that the property is legally compliant Handle evictions and process move-outs Maintain accurate records using property management software Skills * Good custom...

Complaints Investigator – Brent Council Fox Morris Group are working to recruit a Complaints Investigator Seeking candidates with extensive complaints handling experience, particularly (but not exclusively) in relation to housing, repairs, homelessness and public realm complaints.Will need e

At Morson Nexus, we connect people, learning and opportunity across the industries that keep the world moving. From construction and infrastructure to power, green energy and water, we deliver solutions that are as operationally sharp as they are strategically focused. We are looking to appoint a Lead Trainer to deliver both online and classroom-based training. Delivery will include accredited (CITB Site Safety Plus), NEBOSH, IOSH, Building Safety Act and non-accredited training courses. You will also lead on projects such as the development of new courses and course materials as required. Key Duties & Responsibilities: • Delivery of accredited (e.g CITB, NEBOSH, IOSH) and non-accredited training courses –classroom based and online – to the highest standard and in line with awarding body requirements., • Leading by example and supporting more junior tutors, • Be a technical lead on Health & Safety supporting the wider business, • Ensuring you have available all relevant equipment required to deliver each training course., • Maintaining a record of Continuous Professional Development., • Providing positive and developmental feedback to candidates in a professional manner, • Passing any sales leads/enquiries from delegates to the sales team., • Supporting the Sales teams with any technical enquiries, • Reporting immediately any genuine complaints to the Quality Manager for investigation., • Assist in companywide projects (e.g development of new courses or securing new accreditations)., • Understanding of 3B courses and confidence advising clients, • Attend client meetings with the sales team as required, • Ensuring all paperwork is completed accurately and returned in line with Nexus processes Essential Skills & Experience: • Excellent attention to detail, • Confidence to deliver training to a classroom and online through video software, • Excellent time management skills and ability to organise own workload, • Positive attitude and willingness to learn, • Minimum of 3 years' experience in management and construction Desirable Skills & Experience: • Award in Education & Training or equivalent adult teaching qualification, • NEBOSH Construction Certificate or Occupational Health & Safety NVQ at Level 5 or above, • Membership of IOSH at Tech level or above, • Experience of delivering training either in a classroom or online JBRP1_UKTJ

Job Advert Deputy Ward Manger Weare looking for a Deputy Ward Manager to join our established team at Rivers Hospital and be part of our exciting journey. You will be delivering exceptional standards of clinical care to our surgical patients working with a dedicated team and directly reporting to the Ward Manager. Duties Include • Deputise for the manager in their absence and to provide leadership to ward, • team., • Daily operational management of the ward including rostering of staff to ensure, • To lead on Clinical Governance for the ward, ensuring audits are undertaken,, • To lead investigation of incidents/complaints which relate to the ward., • To be the ward patient advocate., • Participate in care delivery, acting as a role model ensuring the highest levels of professional standards, • Optimise efficient use of consumables and stock levels, • Regular liaison with Maintenance Department to ensure service dates for all ward equipment are adhered to and service contracts maintained., • To participate in on call and weekend working ?What youll bring with you: • Registered with the NMC, • Immediate Life Support, • AIMs, • ENB 998 or equivalent, • Strong clinical background as a ward nurse, • Significant exposure in a senior role to external stakeholders such as Consultants, Physicians, Allied Health professionals, patients and suppliers Benefits: • 25 Days Leave + Bank Holidays, • Buy & Sell Flexi Leave Options, • Private Pension where Ramsay will match up to 5% after a qualifying period, • Flexible shift patterns available where possible, • Enhanced Competitive Parental Leave Policies (launched 2023), • Private Healthcare for you and dependents includes online GP, • Life Assurance (Death in Service), • Free Training and Development via the Academy, • Free Parking on site for workers (where possible), • Subsidised staff restaurant (where possible), • Over 8,000 discounts and special offers via benefits portal, • Book discounted cinema tickets on the dedicated cinema portal, • The Blue Light Card Scheme We care. Its more than what we do, its who we are. Everything we do is about striving to deliver the best care. And it's a belief that's as true today as it was when we welcomed our first patients in 1964. The Ramsay Way culture recognises that our people are our most important asset and this has been key to our ongoing success. We are committed to equality of opportunity for all. This position is subject to background and DBS checks. We are proud to support the UKs Armed Forces and Reservists and have already achieved the Silver Award as part of the MODs Armed Forces Covenant Employer Recognition Scheme. The scheme recognises employers who actively support Defence while encouraging other organisations to adopt the same behaviours in their workplace. As a company we are committed to supporting the wider Armed Forces community and this includes our staff as well as our patients. We are committed to safeguarding and promoting the welfare of adults, children and young people at risk. We expect all employees to share this commitment and behave in a way that supports it. All successful candidates will be provided with safeguarding training appropriate to their role. JBRP1_UKTJ

Recruitment Services are seeking to recruit a Housing Complaints Investigator to work in our Complaints and Casework team.

Morgan Hunt UK Limited is seeking a Complaints Investigator in Wembley.

Resident Liaison Officer (RLO) External Cladding Remediation Full-time | Permanent South West London Resident Liaison Officer job in Battersea – supporting residents through a major external cladding remediation project, offering the opportunity to join a growing specialist contractor delivering high-profile residential refurbishment works. The Role This is an excellent opportunity for an experienced Resident Liaison Officer (RLO) to join a well-established contractor delivering external cladding remediation and fire safety works on a large residential scheme in South West London. Working closely with site teams, residents, client representatives, and subcontractors, the successful candidate will play a key role in maintaining strong communication throughout the project, ensuring residents are kept fully informed while works are carried out in occupied homes. This is a customer-focused role requiring previous RLO experience within social housing, refurbishment, retrofit, or external works projects, alongside strong communication and problem-solving skills. Key Responsibilities Acting as the main point of contact for residents throughout external cladding remediation works Building positive relationships with residents and maintaining clear communication across the project Managing resident queries, concerns, complaints, and access arrangements professionally and efficiently Issuing resident notifications, newsletters, and updates regarding planned works and programme changes Supporting site teams with access coordination and resident engagement across occupied properties Attending site meetings and maintaining accurate records of resident interactions and project updates Ensuring high levels of customer satisfaction throughout the duration of the project Requirements Previous experience working as a Resident Liaison Officer within social housing, refurbishment, retrofit, or construction Experience working on occupied residential projects is essential Strong communication and interpersonal skills with the ability to manage difficult situations professionally Confident liaising with residents, site teams, subcontractors, and client representatives Organised and proactive approach with strong administrative skills Ability to work independently and manage resident expectations effectively Full UK driving licence preferred Package & Benefits £30,000 – £40,000 salary depending on experience Pension scheme Long-term project pipeline and career progression opportunities Opportunity to join a growing specialist contractor delivering major remediation works Immediate start available This Resident Liaison Officer role in South West London offers the opportunity to join a major external cladding remediation project with a respected contractor delivering essential fire safety and refurbishment works across London. Apply now through Skilled Careers to be considered for this opportunity

Are you a Resident Liaison Officer looking for a new challenge? We have a position available with a Tier 1 Social Housing Contractor who focus on quality of service and customer care, and have great staff retention rates. My client are a well established Social Housing Contractor, who have an excellent reputation and strong pipeline of work. They are currently recruiting for a Resident Liaison Officer to work on a decarbonisation retrofit scheme, based on site in North West London. This is a fully site based role (no home working) as you will be required to be visible to the residents in order to build strong relationships. As a Resident Liaison Officer you will develop positive relationships with residents in order to provide information and support during refurbishment, maintenance and major works programmes. You will also be responsible for booking in appointments and will manage your own diary. Duties include: Pre entry visits and company inductions Collect tenancy agreement/approval forms Visiting tenants in their homes and to advise them on when and what work is being carried out Act as the main point of contact and deal with any problems/queries that tenant may have Contacting neighbourhood housing associations and establishing working relations with them Visiting empty houses that are being refurbished with potential tenants and advising them on completion dates Attending and chairing tenant forum meetings to advise tenants of works being carried out Monitor customer complaints and resolve any potential issues Monitor customer satisfactionThe successful candidate must be able to demonstrate a strong and stable career within Social Housing ideally working in a similar role as a Resident Liaison Officer previously. You must also have a full driving licence and ideally hold a current CSCS Card. To apply for this role, please send your CV to Stephanie at Fawkes & Reece using the link below or call (phone number removed) Please note - due to a high volume of applications, if you have not been contacted within 5 working days then please deem your application unsuccessful on this occasion

Private Sector Housing Officer Hertfordshire Local Authority £50-£55 per hour Initial 6-Month Contract Hybrid Working A Hertfordshire-based Local Authority is looking for an experienced private sector housing professional to join the team on an initial 6-month contract. This role offers £50-55 per hour, hybrid working arrangements, and the opportunity to manage a varied caseload across private sector housing matters. The council is seeking someone with strong experience within private sector housing, particularly around enforcement activity and housing standards. Experience dealing with unlawful eviction cases would be highly desirable. Key duties will include: Investigating and responding to private sector housing complaints Carrying out HHSRS assessments, HMO inspections, and property visits Taking enforcement action in line with current housing legislation Preparing and serving statutory and legal notices Managing civil penalty cases and supporting enforcement outcomes Attending tribunals and representing the service where required Managing regulatory cases through to resolution and ensuring compliance standards are met * Undertaking statutory nuisance investigationsThis is a great opportunity for an officer who is confident managing a broad private sector housing caseload and is comfortable working within a busy local authority environment.Top of Form For more information, give me a call on (phone number removed) or email (url removed)Bottom of Form

Our client, a well-established chemical manufacturer, is seeking a Senior Quality Engineer to lead and drive quality performance across their production operation. This is a senior, hands-on role for a quality professional who can own systems, lead a team, and deliver real improvements. The Role: Own and maintain the Quality Management System (QMS) with ongoing adherence and compliance to ISO 9001 and IATF 16949 Lead quality reporting and performance updates to senior management Manage and support the quality team to investigate, report, and correct quality issues across the business Drive corrective actions and continuous improvement initiatives Reduce customer complaints and quality non-conformances Improve processes to increase First Time Pass (FTP) and overall product quality The Ideal Candidate: Proven experience in a senior quality or quality engineering role within manufacturing (chemical industry preferred) Strong knowledge of quality systems, audits, and compliance standards Experience leading teams and driving corrective actions Hands-on, proactive, and improvement-focused Strong communication and problem-solving skills Why Apply? Join a respected and growing manufacturer Senior role with real responsibility and influence Competitive package and long-term career prospects If you're a quality professional ready to take ownership and make an impact - apply today. Contact us now for a confidential discussion. Coburg Banks Limited is acting as an Employment Agency in relation to this vacancy

Asset Surveyor Based in Broxbourne, Hertfordshire Permanent, full-time, 37 hours per week Salary: £42,594 - £47,327 per annum We have an exciting opportunity for a proven property maintenance professional with major works experience to step into an exciting role with our dedicated organisation. As an Asset Surveyor, you will inspect properties during and after major works projects, for changes, maintenance and updates such as kitchen, bathroom, roof, window and door upgrades. Focusing on quality, customer satisfaction and value for money, you will monitor contractors, inspect installations and ensure handovers are smooth and satisfactory. You will speak to customers to discuss their needs and ensure the quality of work is achieved, following up on any complaints or queries they have. In addition, you will identify snagging issues, monitor cost variations and attend planning meetings, whilst ensuring H&S standards are followed and maintained. Were looking for someone with • Property maintenance experience, including major works - A thorough understanding of building principles, including surveys, diagnosis and remedial action using logical, evidenced and fact-based processes - The ability to work collaboratively within a team - Good knowledge of health and safety regulations and CDM - Excellent customer service and interpersonal skills - Good IT skills - A full, valid driving licence and access to your own vehicle Were a social business, based in Turnford and across southeast Hertfordshire, helping local people by renting or selling affordable homes. We offer services designed to help our customers live comfortably in their homes, and we work to keep our buildings and estates maintained, offering support when money becomes an issue or when people get older. Our mission is to make a sustainable, positive change to the housing crisis for our customers and communities. We enjoy a benefits package that offers something for everyone, including • 27 days holiday per year plus bank holidays (pro rata for part-time colleagues) - Buy and sell holiday scheme - Cross-organisational bonus scheme - Up to 12% pension contribution - Life assurance cover - Funded health cash plan or subsidised private medical insurance - Discount vouchers - Enhanced family leave - Range of special leave - Car loans, cycle to work and electric car lease scheme The closing date for this vacancy is 19th June 2026. We are a Disability Confident employer, which means that we offer an interview to a fair and proportionate number of disabled applicants who meet the minimum selection criteria for the job. Other organisations may call this role Property Surveyor, Maintenance Surveyor, Property Maintenance Surveyor, Repairs Surveyor, Contractor Co-ordinator, Works Co-ordinator, Major Works Surveyor, or Residential Surveyor. Were committed to building an inclusive workplace where equity, diversity and inclusion are part of our culture, as we recognise the benefits of a diverse workforce. Our 3-year EDI strategy outlines how well achieve this. We strongly welcome applications from underrepresented groups and groups which are identified as a priority within our strategy, including LGBTQIA+, Black, Asian and Minority Ethnic communities, applicants with disabilities and people under 30. We understand that some candidates, particularly from certain groups, may hesitate to apply unless they meet every requirement. While were looking for people with the right skills and experience, we also value diverse backgrounds and transferable skills. If you meet most of the criteria and believe youd thrive in the role, we encourage you to apply. All our vacancies are open to flexible working arrangements, something we are really proud of. The extent to which flexible working is possible will vary between jobs according to the needs of the business and our customers. So, if youre looking for a meaningful role as an Asset Surveyor, please apply via the button shown. This vacancy is being advertised by Webrecruit. The services advertised by Webrecruit are those of an Employment Agency. TPBN1_UKTJ

Private Housing Standards Officer Location: West London Rate: £31 per hour Umbrella Contract: 3-Month Ongoing Contract Hours: Monday to Friday, 9:00am – 5:00pm Working Pattern: 4 Days Onsite / 1 Day Remote . Key Responsibilities Investigate complaints relating to poor housing conditions within the private rented sector. Conduct property inspections and assess hazards using the Housing Health and Safety Rating System (HHSRS). Investigate reports of sub-standard Houses in Multiple Occupation (HMOs). Undertake HMO licensing inspections and compliance assessments. Advise landlords, managing agents and tenants on housing standards and legal requirements. Prepare schedules of work and negotiate improvements with property owners. Take informal and formal enforcement action where necessary. Draft and serve statutory notices in accordance with the Housing Act 2004 and associated legislation. Monitor compliance with enforcement actions and undertake follow-up inspections. Support policy development and initiatives aimed at improving housing standards across the borough. Maintain accurate records and prepare detailed reports and case files.Essential Experience We are keen to hear from candidates with experience in: Private Sector Housing Enforcement. HMO Licensing and Regulation. Housing Health and Safety Rating System (HHSRS). Investigating poor living standards and housing condition complaints. Housing Act 2004 enforcement. Environmental Health or Housing Standards functions within a local authority setting. Preparing and serving statutory notices and enforcement documentation. Managing complex housing enforcement cases from investigation through to resolution.Knowledge & Skills Strong understanding of the Housing Act 2004 and associated housing legislation. Knowledge of HMO licensing regulations and management standards. Experience applying HHSRS assessments in residential properties. Excellent investigative and problem-solving skills. Strong communication and negotiation abilities. Ability to manage a varied caseload and work independently. Competent report writing and case management skills. Do you have experience in HMO licensing, poor living standards investigations, HHSRS assessments and Environmental Health?If so, we'd love to hear from you

We are currently looking for an experienced Private Housing Standards Officer to join a busy Private Sector Housing service. This Private Housing Standards Officer role will focus on improving housing conditions through inspections, enforcement, HMO regulation and housing standards interventions across the private rented sector. The successful candidate will investigate housing condition complaints, undertake HHSRS inspections and take enforcement action where required. This Private Housing Standards Officer position would suit someone with previous experience within private sector housing, housing enforcement or environmental health services. The Role - Investigating complaints relating to poor housing conditions and disrepair. - Carrying out HHSRS inspections and property assessments. - Investigating HMO complaints and monitoring licensing compliance. - Taking informal and formal enforcement action to improve housing standards. - Serving statutory notices and preparing legal case files. - Supporting mandatory, additional and selective licensing schemes. - Investigating empty homes and supporting initiatives to bring properties back into use. - Supporting compliance with Minimum Energy Efficiency Standards (MEES). - Maintaining accurate case records using Uniform and other systems. - Attending courts, tribunals and legal proceedings where required. Key Requirements - Previous experience working as a Private Housing Standards Officer, Private Sector Housing Officer, Housing Enforcement Officer or Environmental Health Officer. - Experience carrying out HHSRS inspections and assessments. - Knowledge of the Housing Act 2004 and private sector housing legislation. - Experience investigating housing condition complaints and HMO cases. - Experience taking enforcement action and preparing legal case files. - Experience working with licensing schemes and housing standards enforcement. What You Need to Do Now If you are interested in this Private Housing Standards Officer role and meet the criteria above, please click APPLY NOW and send us your CV. If you do not hear from us within 48 hours, unfortunately your application has not been successful on this occasion. Footnote If you feel that this Private Housing Standards Officer job matches your skills but not the rate, location or seniority, please feel free to send us your CV anyway. We regularly recruit for Private Housing Standards Officers, Private Sector Housing Officers, Housing Enforcement Officers and Environmental Health roles across the UK and would be pleased to speak with you confidentially. Even if you are currently satisfied in your role, we welcome calls from private sector housing professionals looking to build future connections. For more information, call Zubair at Carrington West on (phone number removed). By applying for this position, you agree for Carrington West to hold and process your personal data in accordance with our Data Protection Policy. Your data will only be shared with third-party clients for roles relevant to your application. You may withdraw consent at any time by contacting us

Tribunal, Mediation and Complaints Officer Enfield (Local Authority role) Contract role Hourly rate negotiable - Indicate rate sought when applying 36 hours per week SEN Tribunal, Mediation and Dispute Resolution Officer will oversee Enfield's Tribunal caseload including all pre-hearing work as well attendance at hearings Accountabilities 1. Plan and organise work to ensure the delivery of those aspects of the service for which responsible. Ability to work with minimum supervision, balancing using own initiative against need to seek management guidance. Ability to work to tight statutory deadlines, be flexible in approach and have good general IT skills., 2. Negotiate with outstanding written and verbal communication skills & a strong eye for accuracy & detail, 3. Apply knowledge and understanding of the impact tribunaof SEND on children and young people’s educational outcomes, 4. To lead on any developments in disagreement resolution/ mediation/ tribunal practice related to the SEND Reforms, 5. Undertake / support consultation procedures. Identify issues, resolving as appropriate and escalating complex problems if necessary., 6. Oversee and manage all complaints (including Ombudsmen, MP/member enquires) in an efficient manager ensuring that all correspondence is responded to in a timely manner and responses are of the highest quality., 7. Collate process and analyse complex information. Ensure all required records and information are maintained correctly. e., 8. Ensure information is managed efficiently and accurately & that data is recorded and stored in compliance with national standards and can only be shared, as appropriate, with other agencies., 9. Represent the Local Authority at SEND Tribunal Appeal hearings and mediations including drafting all pleadings and follow up case work., 10. Take responsibility for ensuring computerised information is accurate and up to date at all times. Data management to be maintained relating to the Tribunal and Mediations cases and written papers provided as required for service managers, councillors or other such bodies in accordance with LA policy and legislation., 11. Use management information and data to develop a framework and policies to help improve efficiency and effectiveness of the service and to ensure consistency of decision making through EHC assessments, plans and annual reviews. To monitor the amount and impact of all disagreement resolution activity within the service through close liaison with case managers & other staff within the service., 12. Contribute to the wider SEND service aspirations, identifying opportunities to achieve integrated working on a multi-agency basis. Work as an effective team member within the wider SEND service., 13. Respond to FOI’s relating to Tribunals and Mediations in a timely and accurate manner as and when required., 14. Prepare and present results / responses / reports / recommendations including accurate, complete & relevant info for internal and /or external use. Issues to be clearly summarised, progress & implications reported & council’s position clearly stated, 15. Provide specialist, expert advice, opinion, interpretation, guidance and support to colleagues, service users and partner agencies on the legislative process and framework, including decisions on whether council opposes the Tribunal appeals

Housing Complaints Officer (Hybrid - West London) Rate: £30 per hour (via umbrella) Contract: 3 months+ Working Pattern: Hybrid (2 days in the office, 3 from home) Location: West London The role: You'll be responsible for investigating and resolving complaints in a fair and impartial manner. With a sound understanding of the regulatory timescales and deadlines associated with complaint resolution, you will be required to take case ownership and conduct a comprehensive investigation using all available information and documentation. We need people that can hit the ground running with minimal training. Stage 1 and 2 complaints Provide excellent customer service when interacting with complainants either in the form of correspondence, phone or at the office, adhering to our service standards and meeting the diverse needs of the customer. Prepare comprehensive papers for stage 2 reviews using a pro-active approach, providing expert guidance around the complaint details to aid swift resolution. Key Skills and Experience Experience in a complaints handling within the Housing Sector Must have written Housing complaints experience Stage 1 response experience Must be able to work on site 2 days per week Excellent communication and interpersonal skills Eden Brown is committed to equality in the workplace and is an equal opportunity employer. Eden Brown is acting as an Employment Business in relation to this vacancy

Senior Resident Liaison Officer - Social Housing Planned Maintenance Covering North West London Full-time, permanent Salary £40,000 including car allowance + Mileage We are working with a leading main contractor to find a successful and proactive Senior Resident Liaison Officer to join their team delivering Social Housing Planned Works across North West London. It will be your responsibility to develop positive relationships with residents in order to provide information and support during refurbishment, maintenance and major works programmes. You will prevent and limit dissatisfaction, resolve complaints and queries quickly and efficiently. This scheme is working closely with a public sector client so previous experience working for a main contractor on similar projects is essential. Key Responsibilities include: Providing guidance and support to a team of RLO's as well as supporting the Project Manager Working on planned maintenance projects Decent Homes programme experience Full clean driving licence with own vehicle Kitchen and bathroom scheme and voids experience Somes External Works Pre entry visits and company inductions Collect tenancy agreement/approval forms Visiting tenants in their homes and to advise them on when and what work is being carried out Act as the main point of contact and deal with any problems/queries that tenant may have Contacting neighbourhood housing associations and establishing working relations with them Visiting properties that are being refurbished with potential tenants and advising them on completion dates Attending and chairing tenant forum meetings to advise tenants of works being carried outSalary & Benefits You will be working for a modern, forward thinking business; that believes the strengths, skills and personalities of their people are the key to the group's success. For more info please apply online

Find My Staff are recruiting a Facilities Manager on behalf of our client in Uxbridge. The working hours are 8-5 or 9-6 working on a shift pattern that will include some weekends. This role has a specific specialism in Cleaning & Environmental Services while maintaining shared responsibility for the day-to-day delivery of operations across Security, Cleaning, and Customer Services reporting into the Soft Services Manager. Your responsibilities will include: * Lead day-to-day supervision of Security, Cleaning, and Customer Services teams across the centre. Oversee rotas, holidays, absence, and shift cover for all teams and taking control when fellow Duty Managers are absent. Ensure consistent delivery of operational procedures, service standards, and compliance requirements. * Maintain a safe, clean and welcoming environment throughout the centre, car park, back of house and service areas. Ensure any issues are reported to the appropriate team and actioned accordingly. Support all team members through active leadership, coaching, and on-the-floor presence. Maintain all site documentation and records to the highest audit and compliance standards. * Act as a first-line escalation point for issues, complaints, or incidents, including weekends and evenings. * Attend and manage serious incidents and near-misses, ensuring accurate reporting and post-incident follow-up. Work closely with the Soft Service Manager, Technical Operations Manager, Car Park Manager, Customer Services Manager and Director to ensure integrated delivery. Support compliance with Health & Safety policies and legal obligations, including inspections and remedial actions. Co-ordinate evacuation drills and business continuity actions in conjunction with senior management. Represent the Soft Services team at internal meetings when required. Champion initiatives and promote collaborative working across departments. The post holder must be an operationally minded decision maker with strong leadership skills; they must be flexible and readily embrace change Cleaning & Waste Specialist Responsibilities Find My Staff is acting as a recruitment agency in relation to this vacancy

Customer Support Executive £28,000 per annum + benefits Watford - based We’re looking for a Customer Support Executive who will be responsible for assisting customers with inquiries, resolving complaints, processing sales orders, managing subscriptions, and ensuring the CRM database is kept up to date with accurate customer information. The ideal candidate is detail-oriented, organised, and capable of handling multiple tasks while providing exceptional service and support to our customers and client success team. What you’ll do Customer Support: Respond to customer inquiries via phone, email, and the clients internal “ASK” platform service in a timely and professional manner. Sales Order Processing: Process customer orders accurately and efficiently, ensuring correct product, service and billing details. Subscription Management: Oversee subscription services by onboarding new users, resolving any issues, and facilitating the setup of web subscriptions, ensuring a smooth and efficient experience for customers. CRM Management: Maintain and update the CRM database with accurate customer information. Issue Resolution: Resolve customer complaints and issues quickly and effectively, ensuring a positive outcome and maintaining customer loyalty. Product Knowledge: Continuously stay updated on product, services, and industry trends to provide customers with the best support. Collaboration: Work closely with the client success, Insight and marketing teams to ensure seamless customer experience, driving high levels of customer satisfaction. Account Management: Manage a select group of accounts, supported by an account-based marketing program, to ensure tailored service and optimize client relationships. Follow-up: Ensure follow-up with customers to guarantee their issues are resolved, subscriptions are properly managed, and they are satisfied with their overall experience. Feedback: Provide insights to management on customer feedback and areas for process improvements. What we’re looking for Previous experience in customer service, sales order processing, or subscription management is preferred. A degree qualification is desired but not essential Experience using CRM software or customer management tools. Strong verbal and written communication skills. Ability to work efficiently in a fast-paced environment, managing multiple priorities. Detail-oriented with a strong ability to maintain accuracy when processing orders and updating databases. Proactive and self-motivated with a focus on customer satisfaction. Ability to handle difficult customer situations with professionalism and empathy. Basic computer skills, including proficiency with Microsoft Office and CRM tools

Lettings Officer Based in West London Temp on going £24.65per hour Umbrella To co-ordinate the process of letting all void properties from receipt of notification of tenancy termination to sign up of new tenancy. To maximise rental income by ensuring that targets for re-letting empty homes are met. Provide a proactive, professional service for voids and lettings. Aiming to be one step ahead of the process at all times, pre-empting queries with timely updates either through system records or direct communications. Principal Accountabilities and Responsibilities: To arrange a carry out all viewings and sign ups with customers. To provide an efficient administrative function, including compiling and logging data, and responding to customers' enquiries and complaints and assisting the Voids Team to deliver an excellent service across all areas. To deliver a customer focused letting service associated with letting a range of tenure types. Be the first point of contact for all queries that may arise within the team, ensuring information and responses are turned around in a timely manner and in accordance with procedures, standards and targets for performance and customer satisfaction. Manage all documentation and preparations required for viewings, sign ups and property receipt and handover. Provide a high level of customer service with emphasis on getting things right the first time, keeping promises and taking ownership for the customer. Aim to promote self-sufficiency in our services while offering support to those that need extra help

Quality Administrator Uxbridge £25,000 to £28,000 per annum A lovely opportunity has arisen for a Quality Administrator to join a long standing, family run business based in the Uxbridge area. If you have some previous quality administration experience and are looking for a new role within a business that will encourage growth and development, this could be the ideal next step for you. What’s in it for you? 25 days holiday plus Bank Holidays Birthday off every year Lovely working hours - Mon – Thu (Apply online only) Fri – (Apply online only) plus one half day on a Friday per month Company pension Life assurance scheme Annual numeration review Regular social activities across the business Hybrid working available after passing your probation period Role requirements: To investigate and resolve client complaints and non-conformances To conduct internal quality audits Supporting preparation for the annual ISO audit Liaising with other internal departments and advising on supplier issues Updating quality procedures in line with process changes To complete general administration duties including scanning in supplier certificates and other important documentation Checking orders and raising credit notes Reviewing contracts Sending out client reviews and questionnaires Previous experience and skills required: Strong communication skills Proficient with Microsoft Office, particularly Outlook, Word and Excel Excellent attention to detail and organisational/planning skills. Experience of working with Quality management systems such as ISO 9001/AS9102 What You Need to Do Now: If this sounds like the role for you, don’t wait - apply today with your up-to-date CV! If it’s not quite right for you but you know someone perfect, refer them to us and receive a £100 voucher when they’re placed and pass their probation period (terms apply). Visit our website to read more about our Double the Reward scheme in our blog. Due to the high number of applications, if you have not heard from us within 48 hours, please assume your application has been unsuccessful. A little more about us: We are Top Flight Recruitment Ltd (trading as Uxbridge Employment Agency and Windsor Employment Agency), and act as an Employment Agency when advertising permanent roles and as an Employment Business when advertising temporary or contract roles. All vacancies are advertised with written instruction from our clients. Where salaries or rates of pay are quoted, the nature of the work, location, and minimum experience, training or qualifications required are stated within the advert. We never charge fees to work-seekers, and all recruitment is carried out in line with the Conduct of Employment Agencies and Employment Businesses Regulations 2003. We take your privacy seriously. Please see our website for our full Data Privacy Notice

About the Role My client is seeking a highly organised and detail-oriented Quality Administrator to join their team. Reporting to the Quality & Assistant Quality Manager, you will play a key role in maintaining compliance with internal quality standards, customer requirements, and industry regulations. This is an excellent opportunity for an individual with experience in quality management systems who enjoys problem-solving, building strong relationships with customers and suppliers, and driving continuous improvement within a fast-paced environment. Working alongside a team of two Quality Administrators, you will be responsible for managing non-conformances, supporting quality compliance activities, and ensuring quality processes are maintained to the highest standards. Key Responsibilities Non-Conformance Management Record all customer and supplier non-conformances within agreed timescales. Investigate, manage, and resolve product and service-related complaints. Liaise with internal departments, customers, and suppliers to identify root causes and implement corrective actions. Maintain accurate records to support continuous improvement initiatives and identify training requirements. Quality Compliance Conduct internal quality audits in accordance with the audit schedule. Support the maintenance of quality management systems, including ISO 9001 and EN9100 requirements. Maintain and update the Approved Supplier Register and Supplier on Trial Register through supplier assessments and remote audits. Assist with preparation for external audits and annual certification reviews. Update quality procedures and documentation in line with business and process changes. Conduct contract reviews for new sales orders and daily contract review activities. Carry out monthly quality audits and maintain quality records. Administration & Systems Support Maintain equipment registers and coordinate the ordering of equipment, gauges, and related items. Update departmental performance measures and quality records. Scan, file, and maintain customer drawings, supplier certificates, standards, and other quality documentation. Provide general administrative support to the Quality department. Undertake additional duties as reasonably required. About You The successful candidate will possess: Previous experience within a Quality Administration, Quality Assurance, or Quality Compliance role. Experience working with Quality Management Systems (QMS), ideally ISO 9001 and/or EN9100. Strong communication skills with the ability to build relationships with internal and external stakeholders. Excellent attention to detail and a methodical approach to work. Strong organisational and planning skills with the ability to manage multiple priorities. Proficiency in Microsoft Office, particularly Outlook, Word, and Excel. A proactive and solutions-focused mindset

Senior Quality Engineer – Greater London - £50,000 - £60,000 pa + Benefits – REF 073 £50,000 - £60,000 pa + Benefits Mon – Fri (On-site) An exciting opportunity has arisen for an experienced Senior Quality Engineer to join a well-established manufacturing organisation with a strong reputation for quality, innovation, and continuous improvement. Operating within a fast-paced production environment, our client supplies high-quality products to a demanding customer base and is committed to maintaining the highest standards across all aspects of its operations. As part of their continued growth, they are looking to strengthen their Quality team with the appointment of a Senior Quality Engineer. This is a varied and hands-on role that will see you working closely with production, customers, suppliers, and senior management to drive quality performance across the business. You will play a key role in maintaining and improving the Quality Management System, leading investigations into quality issues, supporting audit activities, and implementing effective corrective and preventive actions. You will also support the ongoing compliance and development of ISO 9001 and IATF 16949 systems while contributing to wider continuous improvement initiatives across the organisation. Skills & Experience Needed: • Previous experience within a Senior Quality Engineer or Quality Engineer position • Strong working knowledge of ISO 9001 and IATF 16949 • Experience conducting internal, process, and supplier audits • Proven ability to lead root cause investigations and corrective actions • Knowledge of quality tools including 8D, 5 Why, FMEA and Root Cause Analysis • Experience managing customer complaints and supplier quality issues • Strong analytical skills with the ability to interpret quality data and identify trends • Experience working within a manufacturing or engineering environment • Excellent communication and stakeholder management skills • Continuous improvement mindset with a proactive approach to problem solving This is an excellent opportunity to join a well-established organisation where quality is at the heart of the business. The successful candidate will have the opportunity to make a genuine impact, drive improvements, and support the continued development of a robust quality culture. To apply for this role, please call and/or send your CV to David Hopkin

Senior Planning Enforcement Officer Hertfordshire £43-44 per hour guide Initial 3 Month Contract Job Ref - 66991 My Local Authority Client in Hertfordshire is looking to source an experienced Senior Planning Enforcement Specialist to join their Planning Department. The Role: ·Manage a caseload of complaints about alleged breaches of planning control. This requires investigation and assessment; including site visits where required; associated administrative tasks; the carrying out of consultations and negotiations with interested parties; and where necessary, leading recommendations to senior officers and legal advisors as to the appropriate course of action. ·Lead on enforcement appeals. This includes acting as the key planning enforcement contact with the Planning Inspectorate, preparing and co-ordinating written submissions and representations made on behalf of the Council. ·Attend and promote the Councils planning services at decision-making committees, meetings, working groups, boards, and external events where representation in respect of enforcement and monitoring matters is required (e.g., liaison group meetings, appeal hearings, public inquiries, and Examinations in Public) The successful candidate must have previous Planning Enforcement experience within a UK local authority; will have excellent communication skills and should feel comfortable working independently and in a team with support from Development Management and Legal Officers within the authority. Hybrid working offered, ideally 1 days office & site presence needed per week, but there may be flexibility. Please call Ben Hitchman on (phone number removed) for a confidential discussion on this role, or email me or our planning team if you are short of time to chat: (url removed) (url removed) Carrington West's dedicated Town Planning Recruitment Team supply clients UK wide on both a permanent and contract basis and all levels of seniority. If this role is too senior, too junior or in a location that is unsuitable, but you are keen on options, please still feel free to apply and we can discuss other, often unadvertised roles with you

Job Title: Housing Officer Location: West London (Office-Based) Rate: £29 per hour (Umbrella) Contract: 3-Month Ongoing Contract About the Role We are currently recruiting for an experienced Housing Officer to join a busy housing service in West London. This is an office-based role offering a 3-month ongoing contract, ideal for a confident professional who can hit the ground running. Key Responsibilities Manage a designated patch of general needs and/or temporary accommodation properties Deliver a high-quality, customer-focused housing management service Handle tenancy management matters including rent arrears, ASB, complaints, and breaches of tenancy Carry out investigations and take appropriate enforcement action where required Work closely with internal teams and external agencies to resolve housing issues Ensure compliance with housing legislation, policies, and procedures Maintain accurate records and case notes using housing management systemsEssential Requirements Proven experience working as a Housing Officer Strong knowledge of housing management, tenancy law, and best practice Experience managing ASB cases and tenancy enforcement Excellent communication, negotiation, and organisational skills Ability to work effectively in a fast-paced, office-based environment Available for an immediate or short-notice start How to Apply If you are an experienced Housing Officer looking for your next contract opportunity in West London, please apply with your CV for immediate consideration

Do you enjoy speaking with people and building positive relationships? Are you confident handling customer enquiries and finding solutions? Do you thrive in a fast-paced environment where no two days are the same? If so, we are looking for a motivated and customer-focused Call Centre Operative to join our client's growing team in Hertfordshire. This is a fast-paced role where you will communicate with customers and third parties, manage case progress, resolve queries, and work towards achieving positive outcomes while delivering excellent customer service. Key Responsibilities Handling inbound and outbound telephone calls Responding to email and written enquiries Managing customer accounts and case updates Negotiating suitable arrangements and resolving queries Maintaining accurate records and updating internal systems Reviewing account information and supporting case progression Identifying and escalating complaints where required Achieving individual and team performance targetsDesirable Experience Previous call centre, customer service or contact centre experience Experience handling complaints or customer disputes Experience within property, legal, financial or professional services environmentsThis is an excellent opportunity to join a supportive team and develop your career within a professional and growing organisation. We are looking to speak to people with prior call centre/dispute resolution experience and with great verbal and written communication skills. This is an office-based role, so this role is commutable from Welwyn Garden City, Hertford, Ware, Bishops Stortford, Much Hadham, Stevenage, Hoddesdon and Harlow. If this sounds like something of interest, please apply now

Lettings Officer Rate of pay: £18.65 PAYE / £24.65 Umbrella per hour Job Type: Temporary until September 2026 Location: Wembley HA9About the Role We are recruiting for a Lettings Officer to coordinate the end-to-end lettings process, from notification of tenancy termination through to sign-up of new tenants. This role is focused on reducing void times, maximising rental income, and delivering a proactive, customer-focused service. You will manage lettings activity, liaise with internal teams and contractors, and ensure a smooth and efficient process for customers. Day-to-Day Responsibilities Coordinate all aspects of the lettings process for void properties Arrange and conduct property viewings and tenancy sign-ups Act as the first point of contact for customer and stakeholder queries Manage documentation for viewings, sign-ups, and tenancy handovers Maintain accurate records and update housing systems in real time Liaise with contractors, surveyors and internal teams to progress void works Monitor turnaround times and ensure properties are relet within target Complete affordability assessments and pre-tenancy checks Handle customer enquiries and complaints, ensuring timely resolution Ensure compliance checks and certification are completed before tenancy starts Prepare and issue tenancy induction packs Record and manage property and customer data, including CORE logs Coordinate appointments and bookings across multi-agency teams Track contractor performance and escalate issues where required Support KPI monitoring and assist with invoice processing Identify hard-to-let properties and suggest improvements Attend and minute meetings with stakeholders and contractorsRequired Skills & Experience Experience delivering customer-focused support in a fast-paced environment Strong administrative experience, managing processes and documentation Accurate data input and experience maintaining confidential records Ability to handle sensitive information appropriately Excellent communication skills (written and verbal) Ability to deal with challenging or vulnerable customers professionally Strong organisational skills and ability to manage competing priorities Comfortable using Microsoft Office, Teams, and housing/CRM systems Ability to work collaboratively with internal teams and external partners Experience within a social housing or local authority settingTo apply for the Lettings Officer position, please submit your CV detailing your relevant experience

Quality Technician - Food £35,000 - £38,000 + Progression + Training + Benefits Monday - Saturday, 2 week rota (Week 1: 6am - 2pm. Week 2: 2pm - 10pm) Southall, London Do you have experience working within the food industry as a Quality Technician? Are you looking to join a manufacturing organisation that offers first-class training, development, and long-term career progression? Due to continued growth, my client is looking to recruit a Quality Technician to join their team at a state-of-the-art facility near Southall. The successful candidate will support key quality functions including new product development, sample preparation, production trials, DAF plant monitoring, and participation in taste panels as required. This is an excellent opportunity for someone with a food manufacturing background who is looking to progress into senior or team leader roles within a growing business. The company is a highly successful and well-established manufacturer at the forefront of its sector, continuing to expand across all departments. You will be joining a growing, experienced, and supportive team within a business that prides itself on staff retention, development, and career progression. For further details, please click apply - REFERENCE - (phone number removed) The Role: Investigating customer complaints Provide training to operational staff as required *Work a Monday - Saturday pattern on a 2-week rota (with potential for Monday - Friday during quieter periods) The Candidate: Knowledge of HACCP level 2 or 3 Exposure to high risk/ high care food production processes is advantageous *Previous experience working in food manufacturing Consultant: Alice Holwell Elix Sourcing Solutions is a specialist recruiter for Engineering, IT and Science roles ranging from mid to senior level positions. Please be aware that we will only accept applications from candidates that have a valid work permit to work in the UK. By applying to this job, you are confirming that you do not hold a criminal record and that you know of no legal reason why you would be ineligible for employment. Quality Technician | Food Safety | HACCP | High Care/ High Risk | Food Production | Southall | West Ealing | West Drayton | Brentford | Hounslow | Greenford | INDMP

Billing & Collection Officer Rate of pay: £18.65 PAYE / £24.65 Umbrella per hour Job Type: Temporary (until December 2026) Location: Wembley An opportunity has arisen for a Billing & Collection Officer to support the billing, collection, and recovery of a range of debts. This role ensures accurate administration and maximises income collection in line with legislation, policy, and best practice. You will handle customer queries, maintain records, and manage recovery processes while delivering high-quality customer service across multiple channels. Day-to-Day Duties Administer billing and collection across Council Tax, Business Rates, Adult Social Care Debt, Parking, Sundry Debt, and Housing Benefit Overpayments Identify liable parties, assess liability periods, and apply discounts, exemptions, and reductions Maintain accurate and up-to-date billing and customer records across systems Respond to customer enquiries via phone, email, correspondence, face-to-face and online channels Manage cases through recovery stages to maximise collection and reduce arrears Negotiate payment arrangements, considering customers' circumstances and ability to pay Monitor payment plans and take further recovery action where required Process and update data in line with information governance and data protection policies Handle complaints, service requests, FOI and SAR queries accurately and on time Liaise with internal teams, external stakeholders, enforcement agents, and relevant agencies Support fraud prevention activity and investigations where required Submit updates to the Valuation Office Agency (VOA) and resolve discrepancies Assess cases for hardship relief or write-offs in line with policy Carry out reconciliations and manage housekeeping tasks (e.g. payment exceptions, suspense accounts) Contribute to service improvements and process enhancements Manage complex recovery cases including bankruptcy, charging orders, and committal proceedings Investigate complex enquiries, complaints, and account issues Support and mentor junior staff where required Handle member enquiries and draft responsesExperience Required Experience in a customer-facing role handling enquiries, transactions, and complaints Experience working with administrative processes and adapting to service needs Experience managing data accurately and handling confidential information Understanding of debt recovery and billing processes (Council Tax desirable) Good working knowledge of Microsoft Office (Excel, Word, Outlook) and case systems Strong numeracy and literacy skills Experience delivering services across multiple access channelsSkills & Abilities Strong customer service skills with the ability to support a diverse customer base Ability to handle sensitive or challenging situations calmly and professionally Excellent communication skills (written and verbal) Analytical thinking and problem-solving ability Strong organisational skills with the ability to meet deadlines Ability to work independently and as part of a team Confidence in interpreting legislation, policies, and procedures Negotiation and influencing skills to support recovery outcomes High attention to detail and accuracy Ability to maintain confidentiality and act with integrityTo apply, please submit your CV detailing your relevant experience

Senior Account Manager - Remote Job Role The Senior Account Manager is responsible for managing key customer relationships within client's cargo warehouse environment, ensuring operational excellence, service delivery performance and commercial growth. The role acts as the primary interface between customer and internal design and delivery teams. Job Activities Customer Account Management • Act as the senior point of contact for assigned cargo customer(s)., • Develop strong relationships with customer’s key stakeholders; management and operations staff., • Manage and report customer service performance against agreed Service Level Agreements (SLAs) and KPIs., • Lead regular operational review meetings with customers., • Handle escalations, service recovery actions, and customer complaints professionally and efficiently., • Identify opportunities to enhance customer satisfaction and retention., • Operational Coordination between multiple project and service activities., • Liaise daily with warehouse operations teams to ensure smooth cargo handling activities alongside maintenance and project works., • Drive continuous improvement initiatives within warehouse operations Commercial & Contract Management • Manage customer contracts, service agreements, and pricing structures., • Support commercial negotiations and renewals., • Analyse account profitability and operational costs., • Identify opportunities for revenue growth and service expansion. Compliance & Safety • Ensure compliance with UK aviation security regulations and cargo handling standards., • Promote adherence to health & safety policies and operational procedures., • Maintain awareness of industry regulations including customs, dangerous goods, and security requirements. Performance & Reporting • Produce operational and commercial performance reports., • Monitor KPIs including service quality, turnaround times, accuracy, and customer satisfaction., • Present performance data to senior management., • Drive corrective actions where performance gaps are identified. Leadership & Stakeholder Management • Provide leadership support to customer service and operational teams. Essential Requirements • Collaborate cross-functionally with operations, security, finance, and commercial departments., • Mentor junior account managers or customer service staff where applicable., • Essential Requirements (mandatory), • Technical/Engineering background preferably from materials handling and lift background with commercial and financial/cost management skills, • Detailed knowledge of UK Health and Safety and the application and use within UK construction industry backed by IOSH or equivalent formal H&S qualifications, • Confident negotiator with excellent communication skills, • Capable to priorities and plan work schedules in advance, • Communicate precisely both in writing and verbally, • Develop team members to achieve high levels of customer satisfaction, • Computer literate with good level knowledge of Microsoft Office/Project, • Capable of working across a multiple project portfolio (5-20 concurrent projects

Senior Professional SEN Casework Officer – Harrow Location: Harrow (Hybrid Working) 1 day a week in office Hours: 36 hours per week, Monday to Friday Rate: Up to £370 per day Umbrella PAYE We are recruiting for an experienced Senior Professional SEN Casework Officer to join. This is an excellent opportunity for a senior SEND professional with substantial Local Authority experience, strong leadership skills, and expertise in managing complex SEN casework. Essential Requirements Extensive experience as a Senior SEN Case Officer within a Local Authority SEN Service. Experience managing and supervising SEN Case Officers and/or EHC Coordinators. Strong knowledge of the Education Act 1996, Children and Families Act 2014, SEND Code of Practice 2015, and associated legislation. Proven ability to manage complex and contentious SEN casework. Experience providing staff supervision, support, training, and performance management. Key Responsibilities Support and challenge colleges regarding inclusive practice and compliance with the Education Act 1996, Children and Families Act 2014, SEND Code of Practice 2015, and related legislation and guidance. Line manage casework officers, ensuring workloads comply with statutory requirements, maintain high standards of quality, and are completed within statutory timescales. Lead on complex and contentious cases relating to placement and provision, including conflict resolution and mediation. Prepare and coordinate the Local Authority's response to internal complaints, Local Government Ombudsman investigations, and SEND Tribunal cases. Contribute to effective management information systems and the completion of statutory returns. Support casework officers in preparing for and attending meetings with schools, parents, carers, and professionals. Prioritise decisions and actions relating to provision and placements for Looked After Children, learners attending the Harrow Tuition Service following permanent exclusion, and those transitioning into post-16 education. Co-chair weekly panel meetings focused on quality assurance of Education, Health and Care Plans (EHCPs) and provision allocated through EHCPs. Motivate, train, develop, and performance manage staff to maintain a high-performing and effective workforce. Support the Service Manager with SEND funding matters and budget management. Work collaboratively with colleagues to develop commissioning and contracting arrangements for pupils with EHCPs. To find out more information please contact Lily at (url removed) Recruitment is done in line with safe recruitment practices. We are an equal opportunity agency

Right across infrastructure, theres a requirement to not only maintain, but also renew and reimagine. Whatever stage youre at in your career; with us youll have an opportunity to grow and develop. Delivering essential infrastructure services for life, while being safety first, and client and customer centric in afriendly, fun and respectful environment where you are encouraged to thrive. Where will you be working? At M Group Telecom, were enabling and enhancing telecom networks, playing a lead role in the delivery of our tech enabled future. We deliver full network cycle services for fixed, private and mobile operators. This role will be within our Fixed networks team, youll join our people who support providing turnkey solutions for the surveying, designing, building and commissioning new networks, while supporting the repair, maintenance and operation of existing networks. Want to come and be a part of it? What will you be doing? Were looking for someone who knows fibre networks inside out. Youll be the go-to expert for technical support across our service delivery teams. When things get complex, youll step in to solve problems and guide others to the right fix. Youll lead fault investigations and help resolve issues that need specialist knowledge. Whether its N11 light, flat roof access, Grabo, or mechanical lifters, youll know what to do and how to explain it clearly. Youll also take charge of performance checks and help validate failed jobs, making sure our work meets the highest standards. When customers raise serious complaints, youll help get to the bottom of it. Youll work with team managers and regional managers to understand what went wrong and how to make it right. Youll also support engineers who need extra help, especially those struggling with OTDS and ELF scores. Youll carry out deep-dive investigations when major faults happen. Youll write clear reports that show what caused the issue and what weve done to fix it. Youll also build guides and tools that help engineers solve problems faster in future. Youll be part of performance conversations and help us understand how were doing against our targets. Youll highlight areas that need attention and help drive improvements across the board. If youre ready to take the lead, solve tough problems, and help others grow, wed love to hear from you. What youll bring; Youve worked in fibre telecoms and knew the field well. Youve handled real challenges and found smart ways to solve them. You understand how performance is measured and how to use those measures to drive better results. You know what good looks like and how to help others reach it. Youre someone who communicates clearly and builds strong working relationships. You know how to guide and support others, and youre not afraid to speak up when something needs to change. Youre focused, driven, and always looking for ways to improve. Youre comfortable using specialist tools and equipment, even when the job calls for something out of the ordinary. You stay calm under pressure and know how to manage your time when things get busy. Youre organised, reliable, and ready to take the lead when needed. If you bring a sharp eye for detail and a strong sense of responsibility, youll thrive in this role. Whats in it for you? We offer a range of benefits designed to support your life in and out of work, some of which include. Matched or contributory pension scheme Online GP service, 24 hours a day, 365 days a year Employee assistance programme My Rewards portal, access to 1000s of retail discounts Life assurance Cycle to work, salary finance and give as you earn schemes Enhanced maternity, paternity leave and adoption leave Reward and recognition scheme In addition, this role offers; Company van/vehicle and fuel card for business use Health Care Cash Plan, giving you the ability to claim back medical expenses for things like dental, eyecare and physiotherapy and much more! Discretionary bonus scheme 25 days annual leave plus bank holidays Recommend a friend get rewarded for introducing people to us! We want to be an employer of choice and a great place to work, attracting diverse and talented people, who join us and make a difference. Were one of the Top 100 UK companies actively supporting and recruiting veterans. Our ENABLE inclusion networks bring together people who have a shared passion, to help create an environment where everyone belongs. Our values help to shape our culture and how we work with one another. We recruit with these values in mind, to ensure your aspirations, and ways of working, align with ours. Were responsible and go further for our people, clients, communities and the planet Were open and seek new and better ways of exceeding expectations Were together and as one team; the whole is greater than the sum of the parts Were ambitious and embrace opportunity, to lead essential infrastructure services for life Whether youre a trainee, apprentice or graduate, or progressing through your career, our people benefit from industry recognised programmes, training and development. Its an exceptional time to be a part of M Group. Please note: Occasionally, job adverts might be closed before the stated closing date. Do apply as soon as possible to ensure your application is considered. For certain roles, successful candidates will be subject to 3rd party background checks as part of the hiring process. Some roles require drug and alcohol testing as part of induction and onboarding. TPBN1_UKTJ

Senior Housing Benefits Officer Location: Hybrid working - London Borough of Harrow, Harrow, Middlesex, HA3 8NT Contract Type: 6-9 month ongoing temporary contract Working Pattern: Hybrid (office attendance required once every 3 months) Pay Rate: £30.02 Umbrella About the Role The London Borough of Harrow is seeking a dedicated Senior Housing Benefits Officer to join their Finance team. This role requires strong technical expertise and the ability to support and guide Housing Benefit operations effectively. Key Responsibilities Responsibility for undertaking full assessments to entitlement/contribution for the more complex cases including the carrying out of home visits where necessary. This requires the post holder to evaluate and be responsible for any review to the entitlement /contribution for the more complex cases as highlighted below: • Housing Benefit, Council Tax Benefit including more complex calculations in respect of self- employed, students etc • Housing Benefit, Council Tax Benefit the Claims relating to Registered Social Landlords , Housing Tenants and Council Tax Benefit • Fairer Charging/ Supporting People, Respite Care and Residential Care • Other assessments such as concessionary fares using relevant Regulations About You We're looking for someone who is: Experienced at senior level - a seasoned Senior Housing Benefit Assessor with recent, hands on operational experience. Quality Assurance focused - substantial recent experience conducting QA checks and ensuring assessment accuracy. Workload management skilled - able to allocate and manage workloads across HB teams. Complaint handling experienced - capable of managing and resolving Housing Benefit-related complaints. Assessment support capable - confident supporting HB Officers with complex assessments and decision making. Knowledgeable in specialist areas - strong understanding of Temporary Accommodation, Supported Accommodation, and HB/CTS appeals. About Us " Pertemps Recruitment Partnership has been a market leader in permanent and temporary staffing for nearly 60 years. As an accredited Investor in People and a 14 time Sunday Times Best 100 Companies to Work For honouree, we prioritise career development, employee satisfaction, and a personalised approach. " London Borough of Harrow is the 12th largest borough in London, known for its cultural diversity and excellent transport links. Located just 10 miles from Central London, it offers fast access to Euston (13 minutes via Harrow & Wealdstone), the Metropolitan Line, Watford DC Line, national rail services, and major roads including the M1, M25, and A406. Important Notice Your personal information may be shared with Cifas to prevent fraud, unlawful conduct, and malpractice. If fraudulent activity is detected, it may affect access to certain services or employment opportunities. Your data may also be used for identity verification. Further details on data protection and your rights can be found at: (url removed)