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Planned scheduling, strong administration skills, use of CRM systems and strong relationship building skills Your new company My client is recruiting for a skilled and proactive, planned preventative maintenance administrator to join their team in Watford. This is an exciting opportunity to work for a large global organisation. Your new role • Schedule planned preventative maintenance, • Booking in engineers throughout the day, • Processing quotes and PPM related works, • Processing RAMS/ Permits, • Tracking and updating trackers, • Monitoring Engineer attendance for SLA'S, • Ensure compliance with health and safety standards and company procedures., • Maintain accurate service records and documentation., • Ensure customer complaints are escalated, • Provide exceptional customer service and represent the company professionally What you'll need to succeed • Ability to work on your own without supervision, • Organisational Skill, • Good numeracy skills, • Commercial Awareness, • Flexible, Dynamic, Adaptable with a can-do attitude, • Knowledge of CRM Systems, • Ability to work to deadlines. This may require working later than the given working hours to ensure that customer requirements are completed., • Experience in administrative work and enthusiasm for customer service, • Organisational skills, • A sharp eye for detail, • Knowledge of CRM systems, particularly Excel and Word What you'll get in return 20 days holiday plus bank holidays Parking on-site Annual bonus Monthly bonus incentives Quarterly outings What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. 4755717

At Gilead, we’re creating a healthier world for all people. For more than 35 years, we’ve tackled diseases such as HIV, viral hepatitis, COVID-19 and cancer – working relentlessly to develop therapies that help improve lives and to ensure access to these therapies across the globe. We continue to fight against the world’s biggest health challenges, and our mission requires collaboration, determination and a relentless drive to make a difference. Every member of Gilead’s team plays a critical role in the discovery and development of life-changing scientific innovations. Our employees are our greatest asset as we work to achieve our bold ambitions, and we’re looking for the next wave of passionate and ambitious people ready to make a direct impact. We believe every employee deserves a great leader. People Leaders are the cornerstone to the employee experience at Gilead and Kite. As a people leader now or in the future, you are the key driver in evolving our culture and creating an environment where every employee feels included, developed and empowered to fulfil their aspirations. Join Gilead and help create possible, together. Job Description Gilead Sciences, Inc. is a research-based biopharmaceutical company founded in 1987. Together we deliver life-saving therapies to patients in need. With the commitment and drive you bring to the workplace every day, you will be part of a team that is changing the world and helping millions of people live healthier, more fulfilling lives. Our worldwide staff is a close community where you can see the tangible results of your contributions, where every individual matters, and everyone has a chance to enhance their skills through ongoing development. Our scientific focus has resulted in marketed products that are benefiting hundreds of thousands of people, a pipeline of late-stage drug candidates, and unmatched patient access programs to ensure medications are available to those who could otherwise not afford them. By joining Gilead, you will further our mission to address unmet medical needs and improve life by advancing the care of patients with life-threatening diseases. Specific Responsibilities And Skills We are seeking an Associate Director, Privacy to support our privacy compliance across Europe, the United Kingdom, Switzerland, Canada and Australia (ACE) region. This role is a key contributor to the global Privacy & Data Ethics (PDE) team, within the Office of Ethics and Compliance and is a trusted advisor to business and legal stakeholders on privacy compliance, risk management, helping the company meet obligations under privacy laws. The Associate Director reports to the Head of Global Privacy and will work closely with the Data Protection Officer (DPO) and the global privacy team to operationalize compliance, advise on privacy-by-design, and support governance across markets., daily operations of the program, implementation, maintenance of policies and procedures, monitoring program compliance, and training. Responsibilities Include, But Are Not Limited To Advisory & Compliance Support • Provide expert advice on European data protection and privacy laws, including GDPR, national implementations, and guidance from supervisory authorities., • Partner with the global privacy and legal teams to maintain and enhance privacy compliance frameworks, policies, and procedures., • Advise on data processing agreements, cross-border transfers, and lawful bases for processing., • Manage appropriate privacy notices, consents, and authorization forms, • Support the implementation of privacy impact assessments (PIAs/DPIAs) and records of processing activities (RoPAs)., • Manage the process for addressing complaints and requests from data subjects with respect to the enforcement of their rights under applicable laws., • Support breach response, including notification to data subjects, law enforcement and regulators as needed. Business Enablement • Counsel product, marketing, HR, procurement, and technology teams on privacy implications of new initiatives., • Drive privacy-by-design and privacy-by-default principles throughout the organization., • Collaborate with security, compliance, and risk teams on incident response and data breach management. Governance and Program Management • Support privacy training, awareness, and communication efforts across ACE operations., • Monitor regulatory developments, enforcement trends, and emerging laws (e.g., AI Act, Digital Services Act) and provide practical guidance., • Contribute to internal audits and readiness assessments related to privacy compliance. Stakeholder Collaboration • Serve as a point of contact for ACE affiliate teams, counsel, privacy champions, and external counsel., • Liaise with the DPO and global privacy office to align regional activities with global strategy. Qualifications • Experience advising multinational organizations on privacy compliance, preferably in the technology, healthcare, financial, or digital sectors., • Qualified solicitor preferred., • IAPP certification (or equivalent) a plus., • Knowledge of European and UK privacy laws regulations and best practices., • Proven track record of project and process development, implementation and project management., • Strong drafting, analytical, and negotiation skills., • Demonstrated ability to translate complex legal issues into practical business guidance., • Excellent communication skills and stakeholder management skills., • Ability to work independently and demonstrated experience prioritizing conflicting demands from multiple business clients in an extremely fast-paced environment. Equal Employment Opportunity (EEO) It is the policy of Gilead Sciences, Inc. and its subsidiaries and affiliates (collectively "Gilead" or the "Company") to recruit select and employ the most qualified persons available for positions throughout the Company. Except if otherwise provided by applicable law, all employment actions relating to issues such as compensation, benefits, transfers, layoffs, returns from layoffs, company-sponsored training, education assistance, social and recreational programs are administered on a non-discriminatory basis (i.e. without regard to protected characteristics or prohibited grounds, which may include an individual’s gender, race, color, national origin, ancestry, religion, creed, physical or mental disability, marital status, sexual orientation, medical condition, veteran status, and age, unless such protection is prohibited by federal, state, municipal, provincial, local or other applicable laws). Gilead also prohibits discrimination based on any other characteristics protected by applicable laws. For Current Gilead Employees And Contractors Please apply via the Internal Career Opportunities portal in Workday.

Our client based in Watford is looking for a French speaking Customer Service Representative ideally with one of the following additional languages: • German, • Spanish, • Dutch Job Summary: To be responsible for the whole order management process, from placing the orders until the goods have arrived at the customer side. This requires liaising and working closely with other departments of the organisation. Opening tickets for calls and e-mails for technical emergencies and enquiries. Creating quotations and pre-payment forms and handling customer cases pro-actively. Focusing on the customer and providing an outstanding customer service through a good verbal and written communication and relationship building. Following internal processes while thinking independently and outside the box. Key Responsibilities: • To manage customer enquiries (via phone or e-mails) in a timely manner to provide our customers with an efficient, reliable service, • To manage customer orders (with an increasing emphasis on electronic orders) from order entry to billing, as well as sending and following up on quotations and pre-payment documents, • Opening, updating and managing tickets/cases in our system for each customer enquiry in line with customer expectations and within their contract terms and liaising with other departments, • To respond effectively to queries relating to customer orders and deliveries, resolving customer complaints and queries as well as raising credits and debits to ensure any outstanding customer deductions are resolved and all information communicated in a timely manner, • To manage deliveries in line with customer expectations, liaising with 3rd party warehouses and other supply chain contacts, • To dispatch customer and partner requests for support through the correct channels to make it possible for the technical support team to act on the customer request, • To monitor/navigate multiple systems and ticket queues constantly throughout the workday, • To be in regular contact with our Sales Account Managers and other internal departments to ensure relevant information relating to customer orders, enquiries & deliveries is communicated in a timely manner (especially changes to expected customer demand – abnormal orders, postponed or cancelled deliveries, etc), • To understand the operational requirements of key customers (key contacts, delivery specifications, booking requirements, etc), • To implement process improvements which will improve operational effectiveness and enhance profitability, • To ensure that customer account records are kept up to date for audit purposes, • To identify and resolve with the data management team any master data errors affecting the OTC process, • To provide support for other members of the team (and back up as required for other CS teams)

Medical Governance Manager – UK UK | Medical Affairs | Governance & Compliance We’re looking for an experienced Medical Governance Manager to lead UK medical compliance and governance within a pharmaceutical environment. This role suits a confident decision-maker with strong regulatory expertise who can partner cross-functionally and act as the ABPI final medical signatory. What You’ll Do • Act as ABPI final medical signatory, • Own and maintain the UK medical governance framework and SOPs, • Ensure compliance with ABPI Code, GCP, ICH, and ethical standards, • Lead audits, risk assessments, investigations, and corrective actions, • Oversee PMCPA complaints and external regulatory correspondence, • Lead Disclosure of Transfer of Value processes, • Review and approve promotional and medical materials, • Advise senior stakeholders on governance and compliance risks, • Align UK activities with global compliance initiatives What We’re Looking For • Degree qualified, • Strong pharma experience in medical governance or medical excellence, • ABPI final medical signatory status, • Excellent stakeholder management and communication skills, • Comfortable working autonomously in a high-accountability role Why Apply? • High-impact, senior governance role, • Real ownership and decision-making authority, • Broad UK and global exposure Please Apply now using the "Easy Apply" button.

Job Description Are you an experienced Resident Liaison officer looking for a new challenge? Or do you currently work in retail or care and your looking to use your customer service skills in a new rewarding environment? We are looking for candidates to promote and deliver a high standard of customer care for all residents, ensuring strong communication links exist between the resident, the client, the call centre and the operational team enabling the works to be managed effectively and proactively addressing any issues as they arise. Specific Responsibilities • Ensure that United Living HSE&Q standards, operating processes, company policies and all legislative requirements are understood, implemented and adhered to at all times., • Learn and understand the United Way of working ensuring that the processes are complied with and adopted into your daily disciplines. Induct other employees in the process as required., • Act proactively to maximise comfort for all residents ensuring that any issues which arise are resolved quickly and effectively. Ensure that all residents can access and receive the best possible service., • Assist in the monitoring, evaluation and control of service performance., • Learn and understand the requirements of Total Mobile and ensure that this is adhered to at all times., • Demonstrate respect, sensitivity and discretion in a public facing role., • Coordinate and attend pre-start meetings with residents to carry out needs assessment, establish colour choices/styles and complete associated documentation, discuss how to prepare for the works to be carried out, health and safety matters and safeguarding issues etc., • Develop action plans arising from needs assessments through liaison with the client’s representative and site management as appropriate., • Co-ordinate and attend all relevant Resident Liaison forums to develop relationships with key groups, to inform them of the work taking place, to understand their priorities, receive feedback and address any concerns they may raise., • Ensure effective and regular written communication and information is provided to residents throughout the course of works including pre-start documentation, issuing of notices (7, 14 and 28 day letters or as instructed by the client), information about the scope of works, associated timescales and any changes to the programme., • Ensure effective and regular communication with residents through the coordination and administration of contact lists, newsletters, meetings, daily visits, open days and group events etc, • Create and maintain property diary, record and photograph the condition of white goods/working area for every property, before work commences, log details of daily visits and ensure that records are appropriately saved., • Ensure residents are provided with out of hours contact information., • Develop key client contacts to ensure that the residents are fairly represented and that service delivery is maintained at the highest possible level., • Resolve any escalated complaints and ensure that an effective Complaints and Customer Care Procedure are in place., • Carry out product training with residents as appropriate., • Contact residents post-completion to confirm satisfaction/address outstanding matters and ensure resident is aware of the 12 month defect liability process., • Work closely with the wider team to ensure that contract requirements and Key Performance Indicators are achieved., • Maintain effective working relationship with the Call Centre team ensuring that Customer Service is delivered at all times., • Monitor and record all complaints of alleged damage to resident’s property or personal belongings, proactively investigating and resolving any concerns, ensuring complaints and proposed solutions are communicated to the management team., • Ensure Equality and Diversity Policies are in place and adhered to., • Work with Senior Resident Liaison Officer developing key initiatives and procedures to ensure best practices are shared within the organisation., • All other duties as assigned Qualifications • Over 2 years’ experience in a customer service role, or similar., • I.T literate particularly Microsoft Office and Excel and keen to extend knowledge on software packages., • Well-developed verbal and written communication skills and the ability to work co-operatively with multi-disciplined groups., • Team player, but also comfortable working alone., • Understands the need for respect, sensitivity and discretion in a public facing role., • A valid driving licence., • Experience of Retrofit, Housing and/or Planned Maintenance – desirable,, • Some flexibility of working hours may be required (evening meetings)., • Self-Motivated, enthusiastic and calm under pressure. Additional Information If you are ready to be part of our expanding team and contribute to our success, apply today for immediate consideration. Join us on this exciting journey of growth and innovation! As a business United Infrastructure prefer to hire directly and we will be in touch with our PSL Agencies if we require support. We do not accept speculative CVs from agencies. If speculative CVs are sent, no fee will be applicable.

Resident Liaison Officer - Permanent. Our client are currently looking for an experienced Resident Liaison Officer to join their planned works team. Dealing with resident complaints.

Are you an excellent communicator with a passion for delivering fair outcomes and great customer experiences? We're looking for a.

Complaints Handler (Written) Location: Watford (on site) Salary: Up to £30,000 pro rata Shifts: Between 8am and 8pm Monday to Sunday Contract: Full-time, 6 month FTC with potential to be extended Are you an excellent communicator with a passion for delivering fair outcomes and great custo

We are seeking a Team Leader to support the Home Manager, Deputy Manager and Assistant Manager in all aspects of the home's management. You will encourage the staff, assist in supervision and induction, and review residents care plans. Rate of Pay Weekdays £14.67 Weekends £15.51 Contract Type Permanent Contract Hours 36 hours Watford - Montrose Care & Wellbeing Working in care can be challenging, but it's also one of the most rewarding jobs that you can do. When you join the B&M Care family, our 'whole home approach' ensures that you will be supported as part of a caring, compassionate team. Duties and responsibilities include, but not limited to: To assist the Manager, Deputy Manager and Assistant Manager in the running of the home in an efficient and caring manner in their absence. Support residents with all aspects of personal care whilst maintaining and promoting independence. To assist in the supervision of staff and induction. Ensure that all staff have completed the duties required of them during their shift or if this has not been possible to communicate this at handover. Encourage staff members to take a personal interest in the residents and the home in order to create an atmosphere conducive to a happy caring home and lead by example. To work in line with the Company's culture and ethos promoting Commitment, Connection and Compassion within daily duties. To support the management team with encouraging staff to work in line with the Company's core values of Commitment, Connection and Compassion, by demonstrating these behaviours within all aspects of the role. Work in a direct capacity alongside the Care Management Team. To review and develop all aspects of each residents care plan on the Mobile Care Monitoring System (MCM). To liaise with families and keep them up to date on their relatives well being in conjunction with the key worker. To undertake appropriate training and professional development appropriate to the position. To oversee the administration of medication and be competent in ordering recording and storage of medicines, and to be aware of all medication policies and procedures. Be competent with all Health and Safety at work procedures. Be involved in menu planning, food presentation and exhibit knowledge of dietary requirements for the residents. August 2024 Attend all training as required. Liaise and deal with external professionals in relation to individual residents. Have a thorough understanding of B&M Care Quality Management System and ensure all staff adhere to these. Be able to demonstrate knowledge of all records required to be kept by CQC. Maintain confidentiality of residents/staff issues at all times. To understand and work in line with the homes local authority safeguarding policies and procedures. Duties of the Team Leader in the absence of the Manager and Deputy/Assistant Manager Ensure that the home is operating to a high standard and acceptable to the requirements of the Directors, CQC, Local Authority and other regulatory bodies. Ensure that adequate staff cover is available in the home. Be aware of and take responsibility for fire prevention and evacuation procedures. To be aware and address any complaints that may arise. Address and act on any issues in relation to safeguarding. In addition to these functions employees are required to carry out such other duties as may reasonably be required. Essential Skills, Characteristics and Experience: NVQ Level 3 or above. Ability to lead, motivate and mentor staff and to be a team player. Communicate and interact effectively with both residents and staff. Ability to work as part of a team. Willingness to undertake training Demonstrate empathy and understanding of the needs of residents. Ability to work under pressure and maintain professional throughout. To uphold confidentiality at all times. Desirable Experience is medication administration. Experience of working in a similar role or care setting. A relevant qualification in Health and Social care. A desire to develop within the role. TPBN1_UKTJ

Job Title: Repairs Technical Officer (Complaints Coordinator)Location: Hybrid - London Borough of Harrow, Forward Drive, HA3 8NTEmployer: Pertemps Recruitment Partnership on behalf of the London Borough of HarrowC

Job Description Complaints Handler (Written) Location: Watford (on site) Salary: Up to £30,000 pro rata Shifts: Between 8am and 8pm Monday to Sunday Contract: Full-time, 6 month FTC with potential to be extended Are you an excellent communicator with a passion for delivering fair outcomes and

Strong customer advocacy and customer service . Proven experience in complaint handling, customer correspondence in a regulated or customer focused environment . Innovation - We pride ourselves on it! We’re constantly looking for new ways to excite our customers

Complaints Handler (Written) Location: Watford (on site) Salary: Up to £30,000 pro rata Shifts: Between 8am and 8pm Monday to Sunday Contract: Full-time, 6 month FTC with potential to be extended Are you an excellent communicator with a passion for delivering fair outcomes and great customer e

Duties will include (but are not limited to): Allocating work to the team and approving work outputs to meet priorities and deadlines; managing and monitoring outputs to meet quality and performance standards Providing the administration, recording and triage of customer, MP and Housing Ombudsman Se

A public sector organization in Greater London is seeking a Head of Support Services to lead operations in Repairs and Maintenance.The role involves overseeing fleet and stock management and ensuring high-quality, resident-focused services.Candidates should have significant leadership experience and

A local authority in Greater London seeks a Head of Support Services to oversee essential operations in Repairs and Maintenance.The ideal candidate will lead teams, ensure compliance, and drive service excellence, making a significant impact on resident satisfaction.Strong leadership and a track rec