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Assist the General Manager in the resolution of any complaints concerning the catering service. This role involves working within a team which is committed to providing an excellent food service to the residents, having appropriate supervisory experience and relevant qualifications pertaining to ...

Dealing with customer complaints through investigating the root causes of customer dissatisfaction and resolving complaints in line with procedures and regulatory requirements. Demonstrating and developing a sound knowledge of external regulations that ESPUG must adhere to when managing complaint...

Previous complaints handling experience / Case Management. Dealt with Resolving complaints through a final response letter. Experience of Financial Ombudsman Service complaints.

As the Complaints Manager, you will oversee the complaints made to the Repairs & Maintenance service, including planning / scheduling, customer care, and complaint handling. Here at Howells Solutions we are working with a housing association to recruit a proactive and experienced Complaints Manag...

We are currently recruiting for a Housing Association who are looking for a Complaints Officer to join their Repairs and Maintenance team in Teddington, this role will be handling Stage 1 and Stage 2 complaints. Complaints Handler / Officer - Repairs and Maintenance in Social Housing Based in Ted...

Complaints Manager - Social Housing Repairs & MaintenanceTwickenhamPermanent, full time position£40,000 - £44,000 per annumHere at Howells Solutions we are working with a housing association to recruit a proactive and experienced Complaints Manager to join their team based near Twickenha

Do you have experience in complaint handling, resolutions and responsibility in decision making?If so, this role could be ideal for you!Working in a dedicated team, you will be resolving customer complaints verbally and in writing within a timely manner. You will be responsible for supporting cus...

As the Complaints Manager, you will oversee the complaints made to the Repairs & Maintenance service, including planning / scheduling, customer care, and complaint handling. Here at Howells Solutions we are working with a housing association to recruit a proactive and experienced Complaints Manag...

Act as the first point of contact for customers in the complaint handling process, by acknowledging complaints and informing customers of what to expect next. Conduct investigations into complaints received and reach an outcome based on the merits of each case. Identify areas of the systems, proc...

Providing the best customer experience when handling customer and consumer complaints in writing, over the phone and on social media. Understanding of external regulations for gas, electricity, water and how these affect how ESPUG handle complaints. Pro-actively managing complaints received via E...

Complaints Manager - Social Housing Repairs & Maintenance Twickenham Permanent, full time position £40,000 - £44,000 per annum Here at Howells Solutions we are working with a housing association to ...

Maintaining the communications and complaints trackers. * Assisting the Technical Administrator with monitoring the Fire Safety Inbox and any dedicated project Inboxes. Customer Service Duties

Additionally, you are to lead projects focusing on service development and address complaints, maintaining adherence to HR procedures. In support of service delivery, you will guide your team in ...

Handle day to day issues and complaints with discretion and professionalism. Provide hands on support to all departments where necessary. Operations Manager Requirements Previous Operations Manager ...

Being first point of contact for compliance, policy, and complaints-related queries from staff, and senior management, and external bodies We are seeking to appoint a talented and motivated ...

... complaints handling procedures Generating reports and data insights to inform improvements in People policies and processes We are seeking to appoint a highly organised and motivated individual who ...

SOP's, incidents, complaints, risk assessments, change controls, deviations. * Involvement with technical customer queries and product investigations. * Support the document management system and ...

Review internal non-conformances and customer complaints and close in a timely manner * Investigate problems to identify root causes and implement permanent corrective actions * Prepare customer ...

... Complaints and Continuous Improvement initiatives. You have: * An expert knowledge of GMP Quality Management Systems * A minimum of 7 years' experience working within QA of which at least 2 years ...

Handling client complaints and resolving issues effectively. * Contributing to process improvements and operational projects. Location & Hours: This hybrid role combines 3 days in the Uxbridge office ...

Work with other teams and customers to assist with the complaints process. * Support the team to deliver a high-performing customer focused repairs service. * Work collaboratively with colleagues ...

Escalate and resolve issues regarding customer complaints, exceeding deadlines, and other critical occurrences * Support the automation sales specialist with their sales efforts, product ...

... complaints, and comments are dealt with promptly Participate in the paid on-call rota Put in place measure to comply with CQC regulations and work to achieve the best care standards possible As a ...

You will prevent and limit dissatisfaction, resolve complaints and queries quickly and efficiently. This scheme is working closely with a public sector client so previous experience working for a ...