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Customer Care Resolutions Executive – Coventry. In your new role as a Customer Care Resolutions Executive, you’ll be responsible for managing and resolving customer complaints with professionalism and empathy, ensuring all cases are handled in line with regulatory standards.

Company Overview: We are a leading SME specialising in the design and manufacture of advanced Fire and Safety Systems for the motorsport industry and the MOD. Our innovative solutions ensure the highest levels of safety and performance for our clients, ranging from amateur racers, professional Motorsport teams and military vehicles. Job Summary: Lifeline is seeking a quality assurance associate to further develop the business due to the addition of a new range of products to be introduced to the market later this year. The successful candidate will need to be dynamic and innovative in their approach to the maintenance of the company’s operating and quality systems in all facets of the business, as well as developing and maintaining the ISO 9001 accreditation, to ensure it works in the best interests of the business and not just an external body. The successful candidate must demonstrate an appetite for continuous improvement in all areas of Lifeline. All applicants must be able to demonstrate they have a full understanding and can implement & conduct the following. Main Job Responsibilities: • Develop and implement quality assurance processes and procedures to ensure compliance with, in house requirements, industry standards and regulations., • Collaborate with cross-functional teams to identify areas for process improvement and develop action plans to address any identified issues throughout the business., • Monitor and analyse performance metrics throughout the company to identify trends and areas of concern and provide recommendations for corrective actions., • Assist in the development and maintenance of documentation, including drawings, BOM’s, standard operating procedures, work instructions, and quality control records., • Support production ensuring employees are working to process, closing works orders being accountable for their work., • Coordinate ECR process., • Coordinate and participate in internal and external audits, ensuring compliance with applicable in-house requirements, regulations and standards., • Review skills matrices, plan and conduct training sessions to educate employees on quality standards, processes, and best practices., • Investigate, monitor and resolve customer complaints and internal non-conformances, ensuring timely and effective corrective actions are implemented., • Champion a culture of continuous improvement by promoting quality awareness and encouraging employee involvement in quality initiatives., • Stay up to date with industry trends and advancements in quality assurance and regulatory requirements and ensure adherence to these changes. Quality Assurance Coordinator Required Skills • Strong attention to detail and excellent problem-solving skills., • Excellent organizational and time management abilities, with the ability to prioritize tasks and meet deadlines., • Strong analytical skills, with the ability to collect, analyse, and interpret data., • Excellent verbal and written communication skills, with the ability to effectively communicate complex concepts and ideas., • Proficient in using quality management software and tools., • Ability to work well independently and as part of a team, with excellent interpersonal skills., • Knowledge of quality management systems and regulatory requirements., • Proficient in Microsoft Office Suite (Word, Excel, PowerPoint). Required Qualifications • Proven experience in quality assurance or a related role, preferably in a regulated engineering industry., • Strong knowledge of quality management systems, such as ISO 9001 or similar standards., • Experience conducting audits and inspections and implementing corrective actions., • Familiarity with regulatory requirements and standards applicable to the industry., • Knowledge of statistical analysis and quality improvement methodologies. Personal Attributes: • Highly organised with strong attention to detail., • Ability to work under pressure and to tight deadlines., • Proactive, with a continuous improvement mindset., • Ability to work independently and as part of a team. Benefits: • Competitive salary and performance-based incentives., • Employer pension contributions., • Early finish on Friday., • The chance to work on exciting, cutting-edge projects. Job Type: Full-time Pay: £30,000.00-£35,000.00 per year Additional pay: • In person

Our client, an innovative UK leading supplier and distributor, is looking for an energetic Sales Support Assistant to join their dynamic team. Monitor and manage the sales order inbox responding to all orders and enquiries. Log any customer complaints, delivery or sales order errors.

The role will be responsible for handling a variety of complaints & disputes received on the Leasys portfolio. It is essential that all complaints are assessed promptly and investigated diligently before deciding upon the outcome and communicating it appropriately. Excellent record keeping skills and attention to detail are a must. The position requires the role holder to have a robust understanding of the company’s range of products and procedures, together with a working knowledge of the regulatory framework that governs the industry and that which relates specifically to the handling of complaints. The role is also responsible for the release of data under GDPR and will support in ensuring Data Subject Access Requests (DSAR) are complied, redacted, and dispatched in line with current Data Protection Legislation timelines. This position is primary for enhancing the Leasys brand through continued commitment to our vision and values. Key Responsibilities: • Be responsible for all FOS and BVRLA complaints and manage outcomes and how they impact the Customer Care processes and procedures., • Critical and timely analysis of complaints to assess risk of potential harm to our customers and/or business. Identification and escalation of possible regulatory breaches or operational incidents., • Thorough understanding of our regulatory landscape with a robust understanding of legislation, such as Consumer Duty., • Own & investigate complaints thoroughly in conjunction with third parties such as our dealers, brokers, and suppliers in addition to other teams within the business, through to resolution., • Liaise and build relationships with the manufacturer Customer care and Fleet Support teams., • Detailed understanding of how the various finance products work, how our finance contracts are put together and what the terms and conditions mean for our customers., • Understanding of the sales process from a regulatory perspective, including the regulations surrounding the sale of general insurance products., • Robust knowledge of internal procedures and SLAs so that it can be ascertained if something has gone wrong and how to go about resolving the problem., • Strong decision-making ability, weighing up all the parts of a complaint, in order to decide the outcome of a complaint on behalf of PSA Finance UK. Taking responsibility for deciding how to put the problem right in terms of redress and/or remedial actions. Having regard that decisions may be open to the scrutiny of ADR bodies and, ultimately, the regulator., • Excellent communication skills, both verbal and written, with the ability to communicate appropriately and sensitively in all situations. Communications should be fair, clear, and not misleading, must cover all aspects of a complaint and should accurately communicate the decision and details of the decision-making process., • Complete the gathering of data, compilation, verification, possible exclusions, and dispatch the Data Subject Access Requests received from customers and third parties., • Appropriate use of complaints management system via Salesforce to provide accurate record keeping of the progress and outcome of each complaint., • Ability to handle a significant caseload of complaints of some complaint types. Multi-tasking to ensure that complaints are responded to within regulatory timescales., • Analyse and communicate complaint trends to the management team for Root Cause, • Analysis investigations., • Relay customer feedback, identify and analyse opportunities to improve processes, products and/or systems, providing recommendations and evidence to support proposed implementation., • Provide on the job training to new staff as required and act as a point of reference for other department members for all complaint related tasks., • Demonstrate flexibility and the ability to work within all areas of Customer Care, to cover seasonal peaks in volume of work and as workload dictates., • Ensure Team Leader is aware of potential issues associated with workflow and backlogs., • Provide a regular complaint summary that advises the SMT of current status of complaints, detailing costs/losses to the business., • Meet individual performance targets., • Participate in department/business projects to generate innovative ideas that add value to the Leasys customer journey. What we are looking for: • Individual who is Customer Focussed, • Excellent communication skills with the ability to liaise and communicate with all levels of colleagues and customers are essential., • Maintains professionalism in all aspects of communication., • Confident in decision making/prioritisation., • Good negotiation and objection handling skills., • Good attention to detail., • Ability to work to deadlines., • Adaptive; can adjust to rapidly changing business environment., • Previous experience in a customer services environment is essential., • Experience in handling complaints in a financial environment., • Good knowledge of Complaints Regulation., • Excel and Word to Intermediate level., • Salesforce experience Stellantis is proud to be an equal opportunity employer. We are committed to equal employment opportunity and equal pay regardless of race, colour, religion, sex, national origin, sexual orientation, disability or gender identity. Stellantis are also accredited with the Defence Employer Recognition Scheme (ERS) Gold Award, that recognises organisations that pledge, demonstrate or advocate support to the armed forces community. Service Personnel and their families are therefore encouraged to apply. Please contact our recruitment team if you would like to discuss anything further or if you require any form of reasonable adjustments for any part of the recruitment process.

Our client is looking for a Pensions Complaints Advisor (Level 4 qualified in financial planning) to work on a number of complex Pension Complaints. You’ll be responsible for reviewing and resolving consumer complaints against various ranges of Pension products including Defined Benefits, Money Pu

Job Title: SEND Customer Services & Complaints Officer Location: Cheshire East (Hybrid working available) Contract: Interim / Temporary Pay Rate: £320 per day (Umbrella) Start Date: ASAP About the Role We are seeking an experienced and motivated SEND Customer Services & Complaints Office

In Complaints you will manage the LOB you must ensure customer complaints are investigated, resolved, and reported in line with company policies, regulatory requirements, and customer service standards. Fraud/Complaints Contact Center Manager (CCM). The Fraud/Complaints CCM is the manager of the sta

Investigating complaints thoroughly and impartially, often liaising with schools, professionals, and service providers. Complaints Investigator - SEND. Receiving and logging complaints related to SEND provision.

The Senior Housing Complaints & Quality Officer will lead a small team to effectively manage and prioritise complaints cases to a conclusion, offering advice and support to colleagues in relation to more complex cases. The role will involve creating strong working relationships with internal and ext

In Complaints you will manage the LOB you must ensure customer complaints are investigated, resolved, and reported in line with company policies, regulatory requirements, and customer service standards. The Fraud/Complaints CCM is the manager of the staff, premises, operations and their relationship

As Head of Complaints, you will take overall responsibility for the effective management, oversight, and resolution of complaints across the firm. You will ensure that all complaints are handled fairly, promptly, and in line with FCA rules and industry best practice. Lead the complaints team, provid

Complaints Handler – Banking & Financial Services (Remote). Able to work flexibly across different work streams including responding to medium complex/regulated complaints. Ensures adherence to policies, Training & Competence scheme and risk frameworks at all times whilst delivering excellent cust

You will oversee the day-to-day running of the complaints function, support internal teams and external partners, and contribute to continuous improvement initiatives that enhance customer satisfaction. Receive and acknowledge customer complaints, ensuring clarity of the issue. Monitor, track, and u

Customer Complaints Handler – Hybrid – £27,000 + Benefits – Warwick.

Receive and manage customer complaints through various communication channels, including phone, email, and social media. Investigate complaints thoroughly to understand the root cause and determine appropriate solutions. Collaborate with internal teams, such as product development, sales, and operat

Oakley Recruitment is working in partnership with an expanding organisation based in Tamworth.This is an excellent opportunity to join the team as an Insurance Advisor on a full-time permanent basis.Our client fosters a supportive and collaborative culture where genuine team spirit shines through in

Are you a passionate complaints handler with a knack for delivering exceptional customer service? Do you thrive in fast-paced environments and have a keen eye for detail? If so, we want to hear from you! Our client is seeking a dynamic Customer Care Handler to join their team! Position: Customer Ca

Red Recruitment is recruiting a Collections Agent in Banbury to join our client, a premier contact centre outsourcing business, dedicated to delivering exceptional service to their clients.They are looking for a Collections Agent to join their team on a temporary basis.Benefits and Package for a Col

Red Recruitment is recruiting a CollectionsManagerto join our client who have a passion for.This is a fantastic opportunity to.Benefits and Package for a Team Leader Collections:.Training and Development Opportunities.Key Responsibilities of the Team Leader Collections:.Lead and develop a team of Cu

Estate Agent Letting Negotiator Lichfield Staffordshire Basic £26,500 OTE £28,500+ Are You from an Estate Agency background? Do you have experience in the Lettings sector? Would you like to pursue a career with a successful & reputable brand? Our client is seeking to recruit an

Customer Advisor Motor Claims (Repair).Working Hours/ Shift Patterns:.Monday to Friday rotational shift pattern between the hours of 09:00 - 17:30.The main training period runs for the first 4 weeks and takes place face to face in the office.The role offers a starting salary of.Upon successful compl

Job Title: Home Claims Recovery Handler.Location(s): Leicester or Bexhill (Hybrid).Welcome to Hastings Direct - Pam Angel - HR Director.We're a digital insurance provider with ambitious plans to become The Best and Biggest in the UK market.We've made huge investments in our data and tech capabilitie

Are you looking for a new opportunity to develop a career in the world of Insurance Claims? We have an opening for a Home Claims Handler!.Working Hours/ Shift Patterns:.The main training period runs for 3 weeks and takes place virtually.Our approach to Hybrid Working:.With hybrid working, you have m

Collections Officer – Field Based - Coventry Here at Peopleforce Recruitment we are looking for a candidate who has a flexible schedule to work on a part-time basis for a global market leading pharmaceutical business.The role includes peforming sample and toxicology testings on employees in dy

GXO Logistics Supply Chain Inc.Ready to take the next step in your compliance career? Already managing a team but craving a new challenge? Want to play a key role in driving impact across our Clicklink network?.Here at GXO, we are currently recruiting for a.Northampton, supporting our Clicklink busi

Sales Negotiator Tamworth Up to £35,000 OTE Monday- Friday- 9 to 5:30, Alternate Saturdays 9 to 3 This is an excellent opportunity to join a forward thinking property business that can offer fantastic career progression and earning ability.As a Sales Negotiator, you will play an important r

Contracts Manager - Midlands Location: Midlands, England (regional travel required) Salary: £50,000 - £70,000 per annum I'm currently recruiting for a Contracts Manager on behalf of a specialist contractor that delivers a wide range of fire protection solutions across the Midlands

Are you passionate about property and driven to deliver outstanding sales results?.Our client, a prestigious real estate agency with offices in Oxfordshire and the Cotswolds, is looking for a dynamic Salesperson to join their team.Specialising in distinctive residential homes and charming rural retr

Delighted to be working with a global brand name that is looking to hire a Compensation & Benefits Advisor on a permanent basis.This a great role to gain broad experience across all areas of compensation and benefits with a sizable and diverse headcount that is geographically dispersed across the UK

Reporting to our Home Claims Leader, the Experienced Home Claims Handler will manage home claims within their authority limit.This role involves delivering effective claims support through desktop settlements or liaising with suppliers, while always being available to the customer.Handlers will also

Job Title: Customer Services Advisor / Telemarketing Consultant Location: Leicester, LE1 Salary: £23,100pa Hours: 8.Monday-Friday Foxes Recruitment are recruiting for a permanent Customer Service Advisor to work for our client based in the City Centre of Leicester.We are recruiting for a p

You will work on a 7 weeks rotating schedule with shifts of:.

Are you passionate about property and driven to deliver outstanding sales results?.Our client, a prestigious real estate agency with offices in Oxfordshire and the Cotswolds, is looking for a dynamic Salesperson to join their team.Specialising in distinctive residential homes and charming rural retr

Job Title: Home Claims Recovery Handler.Location(s): Leicester or Bexhill (Hybrid).Welcome to Hastings Direct - Pam Angel - HR Director.We're a digital insurance provider with ambitious plans to become The Best and Biggest in the UK market.We've made huge investments in our data and tech capabilitie

Youve seen us on Channel 4s 'Buying the Dream and now is your opportunity to join us in selling a reality!.Dubais leading Real Estate agency are hiring!.Employment Visa and Medical and Life insurance.Work for a well-known, award winning, respected brand - be proud of where you work!.You will receive

Customer Advisor Motor Claims (Write Off).Working Hours/ Shift Patterns:.Monday to Friday rotational shift pattern between the hours of 09:00 - 17:30.The main training period runs for the first 4 weeks and takes place face to face in the office.The role offers a starting salary of.Upon successful co

Contracts Manager Head Office: Hampshire Projects: New Build Medical Centre in Buckingham (£6M) Salary: £80,000 + Car Allowance + 25 Days Holiday + Pension Blaymires Recruitment is representing a leading commercial main contractor based near Southampton who is seeking an experienced Con

JOB TITLE: Customer Service Team Leader - Health and Safety Advice LOCATION: Coventry SALARY: £36,000 The COMPANY Our client is a very well-established nationwide provider of business-critical services to thousands of organisations all over the UK.The ROLE The successful Customer Service T

Contracts Manager opportunities in Gloucestershire and East Midlands,requires proven experience in groundworks and civil works, good man management skills, and a client-focused approach.The role involves managing contracts, overseeing project delivery, and ensuring client satisfaction, all while mai

A household name based in the East Midlands is seeking an experienced Construction Lawyer to join their legal team.If you're passionate about construction law and thrive in a collaborative, fast-paced environment, this could be your perfect opportunity.As part of the commercial legal function, the s

Site/Contracts Manager (Plumbing/heating).Can be based Leicester, Coventry, Corby, Kettering, Milton Keynes (Fairly Local Patch).Van + Training & Development + Progression + Holidays + Pension.Do you have previous experience working as a contracts manager within the plumbing and heating industry

Champion a customer-first approach-owning service delivery and resolving complaints early.

Contracts Sales Manager – Flat Roofing Services Job Title: Contracts Sales Manager – Flat Roofing Services Industry Sector: Waterproofing Systems, Flat Roof Waterproofing, Waterproofing Inspection Systems, Roofing, Roofing Products, Roofers, Roofing Felt, Roofing Membranes, Waterproofing

Compliance Manager Northampton Commutable from Milton Keynes, Daventry, Banbury, Leicester, Coventry, Wellingborough, Bedford £45,000-£55,000 Monday to Friday | 08:00 - 17:00 Benefits:- Annual bonus based on company profits Annual pay reviews Autonomy to make critical decisions Our

Competitive, please enquire for information.The role of Purchasing Administrator requires the individual to provide accurate and efficient administration support for purchasing, production and stores departments, while ensuring a courteous and efficient call answering and message service i.

Competitive, please enquire for information.The role of Purchasing Administrator requires the individual to provide accurate and efficient administration support for purchasing, production and stores departments, while ensuring a courteous and efficient call answering and message service is achieved

T&K Associates have an exciting opportunity for an Purchasing Administrator to join our Client in Ashby-de-la-Zouch This is a temporary to permanent position.As the Purchasing Administrator you.Purchasing team, in supporting the business in providing various administration duties and ensure effectiv

Senior claims handler/Insurance officer needed in Solihull.Purpose of the Job To handle own case load of claims and to.Public and Employers liability.To assist with the procurement,.If you are interested in the role, please email your CV to quoting the reference number.Essential Employment is acting