Complaints jobs in RichmondCreate job alerts

Must have proven PA experience in a property environment Lettings experience a plus but not essential PA/Lettings Compliance Core Responsibilities Personal Assistant Duties Provide dedicated PA support to three Directors, including: Managing inboxes and diaries. Preparing meeting materials and ta...

Managing of Conduct and Complaints team.

Managing the most sensitive complaints on behalf of the senior management teams for the respective divisions. Responsibility for the day-to-day management of the External Investigating Officers (IO) and Independent Persons (IP) Pool for relevant statutory complaints. Ensuring the staff in Adults ...

Hands-on duties of handling complaints from clients whilst the team is in its infancy. Supporting complaints specialists in their investigations, bringing these to a timely resolution. You will also be required to have a comprehensive understanding of the Financial Conduct Authority complaints re...

Responsibility for the day-to-day management of the External Investigating Officers (IO) and Independent Persons (IP) Pool for relevant statutory complaints. To support the People's Directorate in the management of complaints and Freedom of Information for:. Senior Professional Complaints and Inf...

The successful candidate will be responsible for investigating, resolving and responding to complaints at Stage 1 and 2 of the Corporate complaints procedure in Housing - with a particular focus on responsive repairs. Coordinating and responding to Freedom of Information requests, Data protection...

Senior Operations Manager - Mortgage Complaints/Claims. Our client is looking for a Senior Operations Manager with a background in Mortgage Complaints / Claims to assist on an initial 6-month contract.

A leading Housing Association is currently for a Complaints Dispute Resolution Lead on a temporary basis for about 4 months. Demonstrate a personal commitment and responsibility for the business to provide a highly resolution-based service, aiming to advise and assist the business in resolving an...

To support the People's Directorate in the management of complaints and Freedom of Information for:Service user and public complaintsRepresentations and mediationEnquiries from elected members and MPsFreedom of Information requestsData Protection Act requestsSchools service level agreementLocal G...

Experience:Administrative: 3 years (required)legal disrepair cases: 2 years (required)Complaints Officer: 2 years (required)Experience working in a housing association or councilContract Initial 3 to 6 month ongoing contract PAYE via Umbrella Monday to Friday 9am to 5pmNEXT STEPS: In-

To support the People's Directorate in the management of complaints and Freedom of Information for:Service user and public complaintsRepresentations and mediationEnquiries from elected members and MPsFreedom of Information requestsData Protection Act requestsSchools service level agreementLocal G...

A leading Housing Association is currently for a Complaints Dispute Resolution Lead on a temporary basis for about 4 monthsKey responsibilitiesDemonstrate a personal commitment and responsibility for the business to provide a highly resolution-based service, aiming to advise and assist the busine...

Senior Operations Manager - Mortgage Complaints/Claims£600/dayLocation: London (Hybrid - 2 days in the office, 3 days from home)Contract Duration: Initial 6 monthsRate: £600/day Inside IR35Our client is looking for a Senior Operations Manager with a background in Mortgage Complaints / Claims t...

Act as a subject matter expert in resolving escalated complaints, ensuring compliance with the Housing Ombudsman Complaint Handling Code. Ability to manage complex complaints and provide clear, empathetic resol.

You will play a key role supporting the Customer Care & Data Protection Manager on all aspects of customer feedback and transparency requests, including Statutory Complaints (Children Act), Corporate Complaints, Ombudsman Enquiries, Councillor & MP Enquiries, Data Subject Access requests, Disclos...

As the Complaints Manager, you will oversee the complaints made to the Repairs & Maintenance service, including planning / scheduling, customer care, and complaint handling. You will manage a team of Complaints Handlers to ensure customers are in receipt of a satisfactory level of customer servi

You will play a key role supporting the Customer Care & Data Protection Manager on all aspects of customer feedback and transparency requests, including Statutory Complaints (Children Act), Corporate Complaints, Ombudsman Enquiries, Councillor & MP Enquiries, Data Subject Access requests, Disclos...

The successful candidate will be responsible for investigating, resolving and responding to complaints at Stage 1 and 2 of the Corporate complaints procedure in Housing - with a particular focus on responsive repairs. Coordinating and responding to Freedom of Information requests, Data protection...

As the Complaints Manager, you will oversee the complaints made to the Repairs & Maintenance service, including planning / scheduling, customer care, and complaint handling. You will manage a team of Complaints Handlers to ensure customers are in receipt of a satisfactory level of customer servic...

The Complaints Resolution Analyst will work with all areas of the business to ensure that the Group Complaints Handling Policy is implemented and followed as appropriate, ensuring:. The Complaints Resolution Analyst is a key role within Business Operations, and will report to the Complaints Manag...

What does a Complex Complaints Officer do at SouthwarkCouncil?As a Complex Complaints Officer, you will support theHousing Complaints Manager in:Delivering a high-quality complaintsservice, investigating, and resolving stage one complaints acrossthe Housing Department. You will take responsibilit...

The successful candidate will be responsible for investigating, resolving and responding to complaints at Stage 1 and 2 of the Corporate complaints procedure in Housing - with a particular focus on responsive repairs. Coordinating and responding to Freedom of Information requests, Data protectio...

Large Housing Association requires a Complaints Investigator to analyse and resolve complaints in a fair and impartial manner. Solve complex open and ongoing complaints. You will demonstrate a personal commitment and responsibility for providing a highly resolution-based service, aiming to resolv...

As a Complex Complaints Officer, you will support the Housing Complaints Manager in:. Delivering a high-quality complaints service, investigating, and resolving stage one complaints across the Housing Department. You will take responsibility for analysing complex complaints, identifying root caus...