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Care Manager Ealing W13 9HH Up to £33,274 Monday - Friday 9am - 5pm with additional on call done on a rota basis What we offer We’re creating brighter days. Fresh challenges. Exciting opportunities. Plenty of ups, downs and curveballs. With a career as a Care Manager at Comfort Call and Careline every day will be different to the next. Each will offer you the opportunity to do meaningful and rewarding work that makes a real difference to our clients lives and your career. What you’ll do The role of the Care Manager is to support the Branch and Branch Manager in the effective running of services. You will be responsible for the first line supervision of office staff and deputise for the branch manager in their absence. You will support the branch across all functions including: Rosters and care coordination, care in the community, compliance, audit, payroll, complaints and reports. What you need You will need to be an efficient, organised and experienced care professional who is passionate about providing the best in community care, thrive on managing a team within a health and social care environment. What you’ll get We offer thorough training and the opportunity to develop through self-directed learning, coaching conversations, e-learning modules and access to further qualifications and courses. You’ll have the support to develop your career, either within your region or the wider City & County Healthcare Group. We’ll also empower you to feel proud of the impactful and meaningful work that you do. We’ll reward you with a benefits package that includes wellbeing resources, financial advice and up to 14% discount at over 40 retailers including Tesco, John Lewis and many more. We will also offer you: • 22 Days Holiday (increasing to 25 days after 3 year’s service) plus bank holidays, • Occupational Maternity Pay & Adoption Pay, • Occupational Paternity Pay*, • Death in Service Payment* Why choose us? We see extraordinary achievements happen every day thanks to the talent and commitment of our people. We want to transform the care industry by working smarter, using innovative tech and driving forward positive change. As the largest care company in the UK, we have the size and success to offer you a world of career opportunity, choice and security. Join us on our journey Careline is an Equal Opportunities Employer and part of the City and County Healthcare Group.

Job Location Weybridge Job Description Procter & Gamble (P&G) is a leading global consumer goods company, with Personal Health Care brands including Vicks, Pepto‑Bismol, and Seven Seas. We are seeking a Qualified Person (QP) / Senior Quality Assurance Manager to lead quality and compliance activities across GMP, GDP and HACCP for food supplements and help safeguard consumer trust across our UK Personal Health Care portfolio. If you thrive at the intersection of regulatory excellence, safety, and quality leadership, this role could be your next career step. You will play a key part in ensuring products are manufactured, released, and distributed in full alignment with UK regulatory requirements and global quality standards. In this highly visible role, you will safeguard product quality, protect consumers, and act as a trusted partner to internal teams, suppliers, and regulatory authorities, making a real impact from manufacturing through distribution. *This position will be primarily based in Weybridge (Surrey), with alternative options available in Reading or Skelmersdale. Candidates must be flexible to travel periodically to the Skelmersdale site as required. Role overview As the Qualified Person (QP) for Procter & Gamble UK, you will be accountable for ensuring that products are manufactured, tested, released, and distributed in full compliance with UK legislation and global quality standards. With us, you will: • Act as Qualified Person for Procter & Gamble UK in accordance with UK legislation for Medicinal Products for Human Use, ensuring batch certification, release, and maintenance of the certification register., • Ensure robust GMP, GDP, and HACCP compliance through effective documentation systems, quality and technical agreements, vendor qualification and auditing, and alignment with Marketing Authorisations and Global Healthcare procedures., • Lead quality governance activities, including deviation management, CAPA definition and tracking, quality performance monitoring, and continuous improvement initiatives., • Manage critical quality events such as incidents, complaints, recalls, and withdrawals, acting as the key interface with internal stakeholders, authorities, and drug and food safety bodies., • Prepare for and manage regulatory inspections and approve and oversee annual training plans to ensure personnel are appropriately trained and qualified. What we offer you: • Meaningful Work from Day 1: From Day 1, you’ll step into a role with real accountability where you will directly influence product release, quality outcomes and regulatory confidence for P&G’s UK portfolio, using your expertise to protect consumers and uphold trusted brands. You will be owning your part of the business and helping it grow, with continuous and supportive coaching from your manager and the wider team., • Competitive Benefits: P&G take a Total Rewards approach meaning on top of your competitive salary, which is reviewed annually, you can expect a whole range of benefits including: a double-matched pension scheme, private health insurance, participation in a stock ownership scheme, 25 days holiday and your very own ‘Flex4Me’ Fund which enables you to allocate a portion of your benefits package to the areas that matter most to you., • Flexibility: We operate a flex at work approach, with flexibility built into the role. Our teams spend 3 days of their week collaborating together in our offices or at our external partners. This is balanced with 2 of their days spent on focused work which most tend to do from home. Of course, we do a bit of both every day, but we encourage our teams to choose where they work based on the jobs to be done. Job Qualifications What you’ll bring • Degree in pharmacy or another formal qualification in medicine, veterinary medicine, chemistry, pharmaceutical chemistry and technology or biology., • Registration and approval as a Qualified Person with British Authorities in accordance with local regulations., • Sufficient experience as a Qualified Person under UK regulations and solid experience in Quality Assurance., • Advanced knowledge of GMP and GDP requirements., • Fluency in English, both written and spoken, • Strong communication and collaboration skills with internal teams, suppliers, and regulators., • A results‑driven, quality‑focused mindset with a strong sense of ownership., • Proactivity, organization and ability to operate with urgency in a regulated environment. Right to Work: For this role, P&G are willing to provide sponsorship to those who require a visa to live and work in the UK, subject to meeting all the necessary Home Office requirements. Full details on visa restrictions can be found on the Home Office website and immigration rules are subject to change. P&G is legally required to ensure all candidates have the right to work in the UK from Day 1 of their employment. All applicants will therefore be asked to provide evidence of their right to work at the conclusion of the recruitment process as a condition of employment. At P&G #weseeequal We are an equal opportunity employer and value diversity at our company. At P&G we strive to build a culture where everyone feels welcome, included, and able to bring their full selves to work. We ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process. Please click ___ if you require an accommodation during the application process. Please make sure to wait to hear back from us regarding your accommodation before proceeding with the online assessment, we thank you in advance for your patience. Job Schedule Full time Job Number R000144335 Job Segmentation Experienced Professionals Starting Pay / Salary Range

Registered Care Manager / Care Manager – Outstanding Rated Service – West London CQC Outstanding Rated Service – West London £45,000 – £50,000 per year + performance bonus (Flexibility available for exceptional candidates) Home Instead – Chiswick Home Instead Chiswick is seeking an experienced Registered Care Manager / Care Manager to join our CQC Outstanding rated domiciliary care service in West London and help lead the next stage of its development. This is not a replacement role. As our service continues to grow, we are strengthening our leadership structure and looking for a capable operational leader who can help guide the next stage of development. You will initially work closely with our Director and senior leadership team, with the opportunity to progress into CQC registration in the future once fully embedded within the service. Our Chiswick office is an Outstanding-rated service with an established reputation, a strong private client base, and a well-developed infrastructure including a 16-person office team. This is a rare opportunity to step into a stable, high-quality service and help shape its continued growth. Key Responsibilities • Support the operational leadership of a well established domiciliary care service, • Ensure the service continues to meet and exceed CQC standards, • Lead, support, and develop a team of care professionals and office staff, ensuring strong operational performance and service quality., • Oversee care planning, service reviews, and quality assurance processes, • Manage safeguarding, complaints, and investigations where required, • Work closely with the Director and senior leadership team on service development, • Build strong relationships with clients, families, and healthcare professionals Ideal Candidate Profile • Are currently a Registered Manager, Care Manager, or Deputy Manager in domiciliary care, • Have strong knowledge of CQC compliance and inspection standards, • Have experience managing care teams and operational service delivery, • Hold Level 5 Leadership in Health & Social Care or are currently working towards it, • Have a clinical or nursing background (desirable but not essential), • Holds a full UK driving license and has access to a vehicle What We Offer • Opportunity to join an Outstanding-rated service, • Strong leadership infrastructure and established office team, • Opportunity to take on CQC Registered Manager responsibilities in the future., • Supportive senior leadership team including clinical expertise, • Competitive salary and bonus structure

Role purpose Providing independent Health complaint advocacy for a statutory rights based service under the Health and Social Care Act 2014, empowering qualifying individuals to raise concerns, speak up, and participate in decisions about their care and treatment. The post focuses on ensuring individuals have dignity and respect, clarifying options to challenge decisions, and supporting involvement, independence, and wellbeing. It is also about helping in providing accessible information, facilitating advocacy escalation if necessary, in writing to the parliamentary and Health service ombudsman, whilst monitoring outcomes of individuals to improve experiences towards suitable resolutions. This role will include listening and providing information and representing people’s views. You may be asked to support people by attending Best Interests Meetings, Review Meetings, Safeguarding meetings, Hospital PALS Manager’s Meetings, Community Mental Health meetings, Social Care Practitioners meeting, Mental Health Review Tribunals, Ward Round Meetings and Care Plan Approach meetings focussing on solutions to any NHS complaint We must provide advocacy to Ealing residents over 18. You will ensure that people have their voice heard, views and rights understood and feel more in control of decisions affecting them. Key Responsibilities • Provide people with information about their rights, • Help people understand the information given to them and the options available, • Empower individuals to challenge and raise concerns themselves about their care and treatment., • When required liaise with key health care professionals, parliamentary and health ombudsman on behalf of individuals when required, • Represent key meetings when required, • Delivering IHCA Advocacy Awareness campaigns and other workshops in person and online when required., • Understanding Safeguarding and GDPR compliance., • Administrative duties include the completion of case notes, quarterly reports, managing the inbox, triaging referrals to ensure they meet the eligibility requirements, and onboarding clients onto the database., • Action planning with the client, identifying goals and empowering them to create this document and own it collaboratively, • Work in line with the Advocacy Charter, • Following our non-instructed advocacy policy to ensure those who have communication issues, still get effective representation., • Also, an understanding of IMCA. Person Specification Essential: • At least 2 years’ experience/knowledge of providing Independent Health Complaint Advocacy towards the NHS, • Excellent listening skills, • Strong communication and case planning skills, • Completed Kate Mercer Advocacy Training (formal external qualification) or equivalent., • The ability to build good relationships, • Commitment to equitable access and digital proficiency., • Ability to work to deadlines and work independently, • Flexibility, reliability, and confidence when speaking with a range of people, • Experience and good working knowledge in Microsoft Office products, • Excellent report writing skills, • Knowledge and experience of supporting people with learning and communication difficulties · Lived experience of mental health · Driving license · Other Languages Post is subject to a DBS check. We are an equal opportunities employer and are proud to employ a workforce that reflects the diverse communities we serve. We welcome applications from all suitably qualified people from all backgrounds.

Job Purpose RICS Registered Valuer with a minimum of 3 years experience at Associate level to undertake Red Book valuations for various purposes including secured lending. To undertake rent reviews and lease renewals on commercial properties including offices, industrial and retail. The employee will be an important part of the Professional Team which comprises other Chartered Surveyors and Graduates with specialist knowledge in the following disciplines: Valuation, Lease Advisory, Rating and Leasehold Enfranchisement. Role Dimensions Financial data (budgets etc) Each fee earning member of staff has an annual financial target which would be set based on the employee’s experience and ability. Total number of employees for whom you have line responsibility None initially, however there are junior members of the team who learn by way of shadowing senior members. As part of the Professional team, you will play your part in mentoring the junior members of staff, helping with their preparation for the APC and assisting them as they develop into Chartered Surveyors. Other data Working as part of the Professional team and supported by the Division as a whole, the role is to undertake existing instructions, maintain existing Client relationships by keeping them informed of the progress of their reports and develop new business. The majority of work will involve property situated in South-West London. In some cases, it is necessary to travel outside this geographical area, for example as part of a portfolio valuation. Business generation and client facing business activity is a requirement and necessary for promotion opportunities. Cross-selling will also be rewarded. Opportunities arise from time to time to take on extra responsibility in certain areas ancillary to our core business e.g. APC / Graduate Counsellor, Sustainability Team, Complaints Handling, Anti Money Laundering, IT Committee etc. Key responsibilities Client Management is a key component of this role. It is imperative that both existing clients and potential clients are provided with a prompt and professional service which promotes the Department, Division and ultimately the Firm. Keeping clients abreast of inspection dates and progress of their reports are core components of this position. Responsible for Fee and Cost Management quoting for work and ensuring that all fees and other costs are monitored and processed in a timely way so that income and profit targets are met. As a fee earner, to prepare invoices and liaise with Clients and Accounts to ensure bad debts are kept to a minimum. Business Generation for the Department and firm as a whole which involves social interaction with potential clients, Bank managers, solicitors, accountants etc. The firm also holds numerous social events during the year where you are asked to invite some of you own Clients and host them on the day. Professional and Personal Development to identify and address the relevant development requirements for the job; and ensuring that the appropriate skills and technical knowledge are evident. Compliance and administration to maintain all the relevant professional and in-house procedures and standards, so ensuring good practice and consistency for the department and Company is achieved. Knowledge of changes and developments in professional and ancillary areas and to take steps to expand knowledge of the same. Communications & working relationships Internal • Line manager – for support and to monitor progress, • Departmental colleagues – to support each other and to ensure efficient service, • Other department representatives – to develop cross-servicing opportunities External • Clients – to keep advised of progress, to advise and to take instructions, • Professional bodies – to maintain and develop knowledge, • Other agents/professionals – comparables, market knowledge and negotiation Key performance indicators Financial – e.g. income, profit margins, debtor days, billing times • Service standards – e.g. up to date knowledge of client needs, • Departmental targeted income Compliance and Administration Evidence of following the administrative procedures that may include: • Debtor days/billing times, • 100% reports in standard format, • 100% compliance of QA & Company standards, • Accounts submission on timely basis (timescale – to be agreed) Personal Development Development plan in place • Evidence of behaviours as described in Section 7, • Attendance at courses relevant for RICS CPD, • Any additional training deemed necessary, • Assist in the training of OTA / junior staff members as required Person specification Knowledge, skills and experience required: Qualifications MRICS, RICS Registered Valuer with minimum 3 years PQE experience is essential Knowledge • Chartered Surveyor with relevant experience of Valuation is essential., • Able to demonstrate an up to date knowledge of professional matters such as the Red Book is essential, • Previous experience of independently undertaking rent reviews and lease renewals is essential., • Able to demonstrate knowledge of potential new markets appropriate to their region / town (desirable), • Able to demonstrate knowledge of current legislation that affects the building, development, marketing and letting of commercial space(desirable), • IT literate, with an ability to use IT as tool to support work, through effective use of databases, websites, in-house templates is essential. Experience • Able to demonstrate ability to develop the skills necessary to generate new clients and jobs (desirable), • Experience of the relevant commercial markets (desirable) Skills • Ability to solve problems effectively and creatively., • Time management able to organise and manage time effectively., • Report / letter writing to produce readable grammatically correct written reports and letters which are clear, logical and persuasive. Behaviours • Influencing clients and applicants to achieve positive outcomes in relation to proposals and working relationships., • Persuasiveness to understand the needs of the client / audience and respond accordingly by modifying or changing the communication style accordingly (written or verbal), • Initiate action to recognises, creates and seizes opportunities to implement plans and ideas to achieve business objectives., • Tenacity to demonstrates perseverance over a period of time to achieve objectives, irrespective of obstacles., • Attention to detail and accuracy ensures that activities and task are handled correctly and completed on time., • Adapting to change ability to respond constructively, enthusiastically and flexibly to changes in team, market and work., • When undertaking site visits these might not be accessible via public transport and therefore access to transport will be required. SHW is committed to encouraging respect, diversity and inclusion among our workforce and eliminating discrimination. The aim is for our workforce to be representative of all sections of society, and for each employee and client to feel respected in an equitable environment. By submitting your application, you acknowledge that your personal data may be shared with other SHW Group subsidiary and affiliate companies in support of this objective. All data will be handled in accordance with applicable data protection legislation and our Privacy Policy, which can be found here: ___

Student Accommodation Manager £23.00 per hour Temporary Fulham A leading student accommodation provider is seeking an experienced Accommodation Manager to oversee operations at their Fulham site on a temporary basis. This role is to start immediately and pays £23.00 per hour. Working hours: 37.5 hours per week, MondayFriday, between 8am and 6pm on a rota basis. Role Overview As the most senior member of staff on site, the Accommodation Manager will hold full responsibility for day-to-day operations, team leadership, and ensuring an excellent student experience. Key Responsibilities • Managing the overall running of the site, • Delegating tasks and supporting the on-site team, • Handling student enquiries and complaints, • Escalating issues to relevant internal departments, • Overseeing reception duties, including greeting visitors and managing emails/phone calls, • Previous experience in a management or supervisory role within residential accommodation or a customer-focused environment, • Proven ability to lead and motivate a small team, • Strong customer service skills, • Excellent communication and interpe...

Location: Teddington with flexibilitySalary: £42,606 per annum FIXED TERM CONTRACT UNTIL 30 SEPTEMBER 2026 Who we’re looking for You’ll be proactive and customer focused, managing your team to plan, phase, programme and sequence activities to ensure maximum efficiency of work is achieved, performance is analysed and to ensure continuous improvements of the service our customers receive. You’ll manage the day to day running of the team, ensuring they resolve customer queries quickly and accurately while maintaining a high standard of customer service across all channels. You’ll work closely with other teams to identify works that require a more focused approach with the aim to reduce complaints at first point of contact, ensuring appropriate investigation and timely escalation when needed. Reporting on day-to-day performance to ensure maximum efficiency is achieved, you’ll make effective decisions and solve problems without overcomplicating things to build trust by doing what you say you will. When we're hiring, we look for people who connect with our KOSMIHC values: • We know our stuff, • We make it happen

Delivers all aspects of customer service, including a comprehensive front of house service anticipating and exceeding resident expectations. Responds positively to customer queries and complaints, identifying and undertaking appropriate action in line with Greystars complaints procedure.

You really will be working on the front line and be the face of Thames Water to our customers. Every year, we carry out over 500,000 tests on samples of water that we routinely collect from our treatment works, reservoirs, and randomly selected customer properties, to ensure your drinking water is of the highest quality. What you’ll be doing as a Customer Water Quality Officer You’ll spend a lot of time out and about, travelling between customer locations and sites, and working as part of a busy, supportive team across a wide geographical area. You’ll be responsible for testing water samples and making sure sampling records and equipment are maintained to the right industry standards. You’ll also support investigations into supply issues and customer complaints, helping to resolve problems quickly and professionally. Please note the internal title of this role is Water Quality, Technician. What you should bring to the role A clean, manual UK driving licence. Experience in a role that involves plenty of driving and working directly with customers would be very beneficial. Confidence to carry out unplanned visits to both residential and commercial properties, where customers may not be expecting a visit. Good journey planning skills to ensure you work efficiently throughout the day. Naturally organised and comfortable working independently, while staying connected with the wider team. A strong eye for detail and pride in doing things properly. An interest in the water industry, with either existing knowledge or a genuine willingness to learn. Good computer skills, with confidence using everyday IT systems. What’s in it for you? Hourly Pay rate: £14.80 Location: Hammersmith W6 9RS Expenses: Excluded Length of assignment: 26 weeks Working hours: 38 hours per week, working Monday to Friday from 9 am to 5 pm.Please note you will be on assignment at Thames Water via Pertemps Who are we? At Thames Water, our purpose is crystal clear - to deliver life’s essential service so our customers, communities and planet can thrive. Water is life’s great leveller. Every living thing needs it, every single day. From people to plants, birds to bees, farms to factories, we all need it to thrive, and we’re committed to taking care of it for us all. But keeping water flowing is becoming harder. From scorching summers to wetter winters, extreme weather affects everything from our pipes to our local rivers. We need to keep millions more kettles boiling, public services operating, washing machines spinning, showers running and more, so every drop is more precious than ever. Are you ready to play your part? Working at Thames Water At Thames Water we recognise that people are at the heart of our business. To help us succeed in providing life's essential service, we need a range of skills and capabilities, representative of society throughout our business. We seek to attract and retain a cultural mix of people who can offer different but complementary attitudes, values, talents, and knowledge. We understand the importance of appreciating and harnessing the unique skills, experiences, background, and differences that each individual brings. Our over-arching diversity and inclusion aim is to ensure Thames Water is a diverse and inclusive great place to work. We encourage applications from everyone and offer extra support for those who need it throughout the recruitment process Find out more about working at Thames Water. When a crisis happens, we all rally around to support our customers. As part of Team Thames, you’ll have the opportunity to sign up to support our customers on the frontline as an ambassador. Full training will be given for what is undoubtedly an incredibly rewarding experience. It’s also a great opportunity to learn more about our business, meet colleagues and earn some extra money along the way. Disclaimer: due to the high volume of applications we receive, we may close the advert earlier than the advertised date, so we encourage you to apply as soon as possible to avoid disappointment

Quality Auditor Location: Southall, Middlesex Salary: £30,000 - £35,000 depending on experience Hours: Monday to Friday 6:00am - 2:30pm Our client, a well-established food manufacturing business is currently looking to recruit two experienced Quality Auditors to join their team. This is an excellent opportunity for a motivated quality professional to play a key role in maintaining high food safety and quality standards within a fast-paced production environment. Reporting to the Quality Supervisor the successful candidate will be responsible for ensuring that all food safety and quality standards are consistently met in line with company procedures and current legislation. Key Responsibilities Ensure our client's food safety and quality objectives are consistently achieved Cover all production areas (Low Risk / High Care) in line with the rota Review out of specification results and implement corrective actions where required Investigate customer complaints and support resolution processes Maintain Work in Progress (WIP) raw material and finished product specifications Ensure GMP standards are maintained across all departments Ensure compliance with current legislation systems and company procedures Audit production paperwork daily in accordance with BRC and customer requirements Verify production documentation daily and carry out traceability exercises when required Support implementation of operational changes in line with technical guidance Take corrective action for non-conformances in line with established systems and procedures Provide training to operational staff when required Support new product development activities including sample preparation production trials DAF plant monitoring and taste panels where required Carry out any other reasonable duties requested by the Head of Technical to support the smooth running of the department and business Knowledge and Skills Previous experience as an Internal Auditor within a food manufacturing environment Experience conducting internal customer and GMP audit s Exposure to high risk / high care food production environments is advantageous Strong attention to detail and a proactive approach to quality and compliance Flexible and willing to support the wider business when required HACCP Level 2 or Level 3 certification If you are an experienced Quality professional looking for your next opportunity within a growing food manufacturing environment please apply below. TPBN1_UKTJ

We’re currently working with a well-established food manufacturer that is looking to strengthen its Technical & Quality team with the appointment of a Quality Auditor. You’ll play a key role in ensuring products meet the highest standards while working closely with production and other departments to maintain compliance across the site. On offer * Salary is £32,000 - £37,500 depending on experience * Enhanced holidays and company pension * Working a 4 on 4 off shift pattern The Role As Quality Auditor, you will support the Technical team by monitoring food safety and quality standards across production, ensuring products meet both internal and customer specifications. Your responsibilities will include: * Carrying out product quality checks, including measurements, visual inspections and sensory assessments * Supporting the positive release process for finished products * Conducting internal audits across GMP, hygiene, allergen and traceability systems. * Investigating non-conformances, complaints and quality issues, identifying root causes and corrective actions * Monitoring production paperwork and food safety records including CCP and OPRP checks * Carrying out technical testing such as pH testing, ATP swabs and microbiological sampling * Supporting product trials and development projects * Working closely with production teams to drive quality improvements * Producing quality reports and analysing technical data What We’re Looking For We’re looking for someone who enjoys working in a fast-paced food manufacturing environment and takes pride in maintaining high quality standards. Key requirements include: * Experience in a similar role within food manufacturing * Good understanding of BRC, GMP and food safety standards * Strong attention to detail and problem-solving skills * Ability to communicate effectively with colleagues across departments * Good IT skills (Excel, Word, reporting) * A Food Science degree or similar qualification would be beneficial but is not essential. Why Apply? * Join a well-established and growing food manufacturer * Opportunity to work within a supportive technical team * Exposure to continuous improvement and product development projects * Excellent opportunity to develop your career within food manufacturing

Operation Specialist (Scheduler) 4 on 4 off, 12 hour shifts (7am-7pm). £15.00 per hour. Location: Wandsworth office + some travel to London sites Role Summary Work within Assist Control function to provide 24/7/365 operational response for colleagues, customers, stakeholders, and the emergency services. Have detailed knowledge of customer sites and operational requirements to support optimal service delivery. Utilise multiple systems and applications to deploy resources. Analyse data to identify risks and threats, escalate appropriately, and share intelligence. Collaborate and influence in all directions, both internally and with customers. Ensure the safety and security of people, property, and assets at our customer sites. Effective communication skills and great presentation are crucial when interacting with customers and the public. Being visible, professional, and responsive supports the success of the security function. Identify risks, threats, and hazards and take appropriate action in line with Assignment Instructions and relevant policy to protect the customer’s organisation and reputation. Engage with continuous training and technology as the security environment evolves. Responsibilities • Respond to calls, emails, and alerts in a professional manner, prioritising critical service issues, • Provide centralised and efficient execution of security processes to support operational delivery, • Resolve customer and colleague requests in “One Touch”, avoiding unnecessary escalation, • Follow Assignment Instructions, Risk Assessments, and relevant customer policies, • Promote confidence through effective decision making and professional standards, • Plan and schedule security resources with authorised and trained personnel, • Ensure holidays are planned in an effective manner, not compromising site requirements, • Ensure Security Colleagues have the appropriate SIA Licencing & Accreditation, • Deploy service partner resources and seek authorisation as appropriate, • Complete routine admin processes to improve operational efficiency, • Provide monitoring and analytics to identify risk and enable effective decision making, • Provide reporting (Daily/Weekly/Monthly) internally and to our customers as requested, • Provide Management Information that enables effective use of resources, • Share intelligence and alerts with the right audience to mitigate risk, • Act as the Subject Matter Expert (SME) for security systems, applications, and software, • Maintain the integrity of security systems and applications, ensuring a consistent approach, • Complete site compliance validation and welfare visits, • Support recruitment, induction, and new site mobilisation projects, • Validate and update Assignment Instructions/Risk Assessments, • Acknowledge and record customer complaints, escalate to the correct audience, and follow up, • Deter crime and anti-social behaviour through awareness of behaviour and intelligence, • Report incidents in an accurate and timely manner, following the correct escalation model, • Collaborate with the Emergency Services, including detection and protection of evidence, • Support the customer’s brand and culture and follow any reasonable requests Person Specification SIA Door Supervisor licence (or willingness to obtain) Experience in control, operational centre environments IT and systems orientated, highly analytical Self-motivated and action focused Emotional maturity; calm and rational in the face of challenges and critical incidents Conscientious with strong attention to detail Adapts to changing priorities; flexible and collaborative Punctual, reliable, and committed, demonstrating respect for colleagues Highest standards of integrity; maintains confidentiality when handling sensitive information Effective communication skills, both verbal and written Responds well to positive change and innovation

General Manager wanted at l ive music BBQ venue in Chiswick Are you a passionate hospitality leader ready to take the reins of one of Chiswick's busiest venues? Lil Nashville is a high-energy, live music restaurant and bar, offering a taste of Southern BBQ and honky-tonk spirit in Chiswick. With live country music, mouthwatering food, and a lively bar, were quickly becoming a local favourite, and were just getting started. Were seeking a dynamic and experienced General Manager to oversee the daily operations of our vibrant, high-volume BBQ restaurant and live music line dancing venue. This is a rare opportunity to make your mark within an independent group that values personality, performance, and people. What We Offer: Salary up to £55,000 per year (depending on experience) A leadership role in an exciting, fast-growing business Genuine career progression opportunities Free food Staff discounts & company events Company pension scheme Workplace where culture comes first, not corporate red tape Bonus scheme based on clear KPIs We're closed every Monday & Tuesday What Youll Be Doing: Lead all operations, including front of house, back of house, and financial management Build and manage a high-performing team, from recruitment and training to team motivation Take ownership of revenue targets and drive performance through effective cost management and sales strategies Oversee the booking system, ensuring smooth management of reservations, private hires, and special events Develop and implement strategies for guest experience, including resolving complaints and gathering feedback Work closely with suppliers and contribute to menu and product offerings Manage health & safety, fire, and licensing compliance across the venue Actively contribute to marketing efforts, ensuring Lil Nashvilles voice is loud and clear across digital platforms Set and monitor KPIs, ensuring exceptional service while maintaining operational efficiency Report directly to the owners on business performance and strategic decisions Who were looking for: Proven experience in a senior leadership or General Manager role in a high-quality, high-volume restaurant or bar Strong business acumen with experience managing operations, revenue, and people A confident leader who can motivate and inspire a diverse team A hands-on, problem-solving approach with the ability to remain calm under pressure Experience working with booking systems, event management, and supplier relationships Passionate about hospitality, live music, and delivering memorable guest experiences Familiar with budget management, cost control, and achieving sales targets Flexible and available to work hospitality hours (WedsSun, including evenings) If you are ready to take on a challenging and rewarding role as our next General Manager in one of Chiswick's best venues, wed love to hear from you. Apply now to join our team and be part of something extraordinary. We are an equal opportunity employer. We welcome and value a diverse workforce, create an inclusive culture and encourage applications from all qualified individuals. Applicants must have the right to work in the UK. TPBN1_UKCT

About Lampton Leisure Lampton Leisure is community with health and wellbeing at our core. We understand everyone’s health journey is unique and personal to them, so we’re proud to offer a suite of fitness and wellbeing facilities for local people with all levels of experience. It is our mission to provide inclusive and safe environments, delivering supportive and expert advice to all ages, abilities, and backgrounds, providing an enjoyable customer experience across all our leisure centres in West London. Why Join Lampton Leisure? We are a LLW employer - nationally negotiated annual pay awards 22 days holiday allowance, plus bank holidays Free gym membership Enhanced Maternity and Paternity leave and Pension Scheme Exclusive Discounts - save with Lampton Rewards and EE mobile offers Staff wellbeing perks - online GP access, EAP, health testing, flu Jabs, and eye care vouchers Sustainability Perks - cycle to work and electric car salary sacrifice scheme Career Growth – CPD training, structured development, and leadership opportunities About the Job As a Fitness Manager at Lampton Leisure, you will be responsible for the day to day running of fitness department and fitness team, ensuring a safe, enjoyable and quality customer experience as well as conducting at least 2 duty manager shifts a week. You will also be responsible for proactively managing the teams’ performance, setting targets and providing constructive feedback to both develop and support the team to operate to our high standards. You will also be a key holder for the building and will be responsible for opening and closing the site whilst on key holder shifts. Our sites are open from 6am - 10pm so flexibility with working hours is required. Key Responsibilities Ensure Lampton are delivering an exceptional fitness experience for our members, bringing our fitness equipment to life and ensuring we have the right expertise to support this Duty Manager duties, such as opening and closing the site, dealing with any H&S incidents, accidents, safeguarding concerns and perform pool hygiene & safety checks whilst on shift. Establish and maintain excellent relationships with our customers and potential customers, handling, and escalating complaints where appropriate Continuously review fitness equipment, programmes and activities, developing and improving as required. Accountable for the fitness budget, stock takes and inventories Supporting the centre to achieve targets and fitness KPIs. Provide clear leadership with regards to compliance with all health and safety procedures and requirements, fixing or escalating issues as appropriate. Line management, coaching and developing responsibilities for the fitness team, ensuring the team are up to date with the latest developments within the fitness industry and the benefits of an active, healthy lifestyle Experience and Qualifications Required Previous experience working as a Fitness Manager Be a minimum of Level 2 fitness qualified or equivalent Ideally hold or be able to work towards a First Aid at Work Qualification Ideally hold or be able to work towards a National Pool Lifeguard Qualification (NPLQ) The ability to meet set targets and deadlines, and be pro-active in your duties The ability to mentor, motivate, coach and develop team members and customers to achieve their potential Excellent communication skills and experience delivering first class customer service is also essential Due to the needs of the business and the department, we may interview suitable candidates before the closing date. This job may also close early if a large number of applications are received. You are advised to submit your application as early as possible to avoid missing your chance to apply. Diversity, equity and inclusion are at the heart of what we value as an organisation. Lampton Group is an equal opportunities employer and all qualified applicants will receive consideration for employment without regard to race, religion, sex, sexual orientation, age, disability or any other status protected by law. Our recruitment team are happy to support with any reasonable adjustments that are needed within the recruitment process. Important information: This post is exempted under the Rehabilitation of Offenders Act 1974 and as such appointment to this post will be conditional upon the receipt of a satisfactory response to a check of police records via Disclosure and Barring Service (DBS). The Disclosure and Barring Service (DBS) helps employers make safer recruitment decisions and prevent unsuitable people from working with vulnerable groups, including children. It replaces the Criminal Records Bureau (CRB) and Independent Safeguarding Authority (ISA)

Contracts Manager – Social Housing (Capital Works)We are currently seeking an experienced Contracts Manager to lead the operational and commercial delivery of capital works and high-risk property programmes across occupied social housing homes. This is a fantastic opportunity for a driven professional with strong leadership skills and a solid background in social housing contracts to take ownership of contract performance, client relationships, and service excellence. The RoleAs Contracts Manager, you will be responsible for the overall performance of the contract, ensuring delivery in line with contractual commitments, company standards, and client protocols. Key responsibilities include: Full operational and commercial management of the contract End-to-end management of capital works and high-risk properties within occupied homes Managing works to programme timeframes and producing detailed project plans Ensuring full compliance with Health & Safety regulations, company standard operating procedures, values, and quality assurance accreditations Demonstrating and monitoring best practice in line with current legislation, codes of practice, and industry standards Line management of five Supervisors, including one-to-ones, daily briefings, and performance reviews Oversight of KPIs, reporting, and service delivery standards Budget management and financial performance control Handling client queries and managing resident complaints effectively and professionally Supporting and engaging operatives and branch teams to consistently deliver high-quality outcomes What We’re Looking For Proven experience managing a contract within the social housing sector Strong budget management experience Experience in performance reporting and KPI management Demonstrable people management experience Ability to evidence contract performance, efficiencies, and continuous improvement Practical technical knowledge of social housing repairs and maintenance Full, valid driving licence About YouYou will be commercially aware, highly organised, and confident managing both people and performance. Strong communication skills are essential, as you’ll be liaising with clients, residents, and internal teams daily. If you’re looking for a role where you can take real ownership, drive standards, and make a tangible impact within social housing, we’d love to hear from you

Right across infrastructure, theres a requirement to not only maintain, but also renew and reimagine. Whatever stage youre at in your career; with us youll have an opportunity to grow and develop. Delivering essential infrastructure services for life, while being safety first, and client and customer centric in afriendly, fun and respectful environment where you are encouraged to thrive. Where will you be working? At M Group Telecom, were enabling and enhancing telecom networks, playing a lead role in the delivery of our tech enabled future. We deliver full network cycle services for fixed, private and mobile operators. This role will be within our Fixed networks team, youll join our people who support providing turnkey solutions for the surveying, designing, building and commissioning new networks, while supporting the repair, maintenance and operation of existing networks. Want to come and be a part of it? What will you be doing? Were looking for someone who knows fibre networks inside out. Youll be the go-to expert for technical support across our service delivery teams. When things get complex, youll step in to solve problems and guide others to the right fix. Youll lead fault investigations and help resolve issues that need specialist knowledge. Whether its N11 light, flat roof access, Grabo, or mechanical lifters, youll know what to do and how to explain it clearly. Youll also take charge of performance checks and help validate failed jobs, making sure our work meets the highest standards. When customers raise serious complaints, youll help get to the bottom of it. Youll work with team managers and regional managers to understand what went wrong and how to make it right. Youll also support engineers who need extra help, especially those struggling with OTDS and ELF scores. Youll carry out deep-dive investigations when major faults happen. Youll write clear reports that show what caused the issue and what weve done to fix it. Youll also build guides and tools that help engineers solve problems faster in future. Youll be part of performance conversations and help us understand how were doing against our targets. Youll highlight areas that need attention and help drive improvements across the board. If youre ready to take the lead, solve tough problems, and help others grow, wed love to hear from you. What youll bring; Youve worked in fibre telecoms and knew the field well. Youve handled real challenges and found smart ways to solve them. You understand how performance is measured and how to use those measures to drive better results. You know what good looks like and how to help others reach it. Youre someone who communicates clearly and builds strong working relationships. You know how to guide and support others, and youre not afraid to speak up when something needs to change. Youre focused, driven, and always looking for ways to improve. Youre comfortable using specialist tools and equipment, even when the job calls for something out of the ordinary. You stay calm under pressure and know how to manage your time when things get busy. Youre organised, reliable, and ready to take the lead when needed. If you bring a sharp eye for detail and a strong sense of responsibility, youll thrive in this role. Whats in it for you? We offer a range of benefits designed to support your life in and out of work, some of which include. Matched or contributory pension scheme Online GP service, 24 hours a day, 365 days a year Employee assistance programme My Rewards portal, access to 1000s of retail discounts Life assurance Cycle to work, salary finance and give as you earn schemes Enhanced maternity, paternity leave and adoption leave Reward and recognition scheme In addition, this role offers; Company van/vehicle and fuel card for business use Health Care Cash Plan, giving you the ability to claim back medical expenses for things like dental, eyecare and physiotherapy and much more! Discretionary bonus scheme 25 days annual leave plus bank holidays Recommend a friend get rewarded for introducing people to us! We want to be an employer of choice and a great place to work, attracting diverse and talented people, who join us and make a difference. Were one of the Top 100 UK companies actively supporting and recruiting army veterans. Our ENABLE inclusion networks bring together people who have a shared passion, to help create an environment where everyone belongs. Our values help to shape our culture and how we work with one another. We recruit with these values in mind, to ensure your aspirations, and ways of working, align with ours. Were responsible and go further for our people, clients, communities and the planet Were open and seek new and better ways of exceeding expectations Were together and as one team; the whole is greater than the sum of the parts Were ambitious and embrace opportunity, to lead essential infrastructure services for life Whether youre a trainee, apprentice or graduate, or progressing through your career, our people benefit from industry recognised programmes, training and development. Its an exceptional time to be a part of M Group. Please note: Occasionally, job adverts might be closed before the stated closing date. Do apply as soon as possible to ensure your application is considered. For certain roles, successful candidates will be subject to 3rd party background checks as part of the hiring process. Some roles require drug and alcohol testing as part of induction and onboarding. TPBN1_UKTJ

Customer Care Administrator – Temporary (1 Month) – £15.00 per hour A prestigious National Heritage site in Southwest London is seeking an experienced Customer Care Administrator to provide essential support to their busy Customer Care team. This temporary position starts immediately for an initial 1‑month assignment, working on-site Monday to Friday, 9:00am–5:15pm. The role pays £15.00 per hour. About the Role The Customer Care Administrator will handle a high volume of customer enquiries and complaints via phone and email, using CRM (D365) and ticketing (Galaxy) systems to ensure timely, accurate and professional responses. Key Responsibilities: Managing inbound customer queries and complaints across phone and email Logging, updating and resolving cases using CRM (D365) Processing tickets and customer information via Galaxy Providing clear, courteous and efficient customer support Ensuring accurate record‑keeping and follow‑upSkills & Experience Required Experience in a customer service or contact centre environment Strong background in customer-facing roles and working with the public Confident handling complaints and resolving issues professionally Excellent communication, interpersonal and organisational skills Strong IT proficiency, including CRM systems (ideally D365) and ticketing platforms Experience within the heritage or cultural sector is an advantage

Resident Liaison Officer (RLO) Project: SHDF – Social Housing Decarbonisation Fund Location: London Borough of Ealing Salary: Up to £32,000 + £4,800 Car Allowance Contract: 3-Year Framework Requirement: Must have own vehicle and full UK driving licence About the Role We are seeking an experienced and resident-focused Resident Liaison Officer (RLO) to support the delivery of Social Housing Decarbonisation Fund (SHDF) works across the London Borough of Ealing. This is an exciting opportunity to play a key role in delivering energy efficiency and retrofit improvements to occupied social housing properties as part of a long-term 3-year framework. Works may include insulation, window and door replacements, ventilation upgrades, heating system improvements, and other energy-saving measures. As the main point of contact for residents, you will ensure projects run smoothly by building trust, managing expectations, and maintaining excellent communication throughout the lifecycle of the works. Key Responsibilities • Act as the primary liaison between residents, site teams, and the client, • Arrange and attend resident consultation meetings and property access appointments, • Clearly explain the scope of works, timelines, and any disruption expected, • Manage resident concerns, complaints, and vulnerable tenant needs with sensitivity, • Conduct pre-start visits and satisfaction surveys, • Maintain accurate records of all communications and resident interactions, • Support site teams in ensuring access is achieved to programme, • Work closely with project managers and supervisors to ensure smooth delivery What We’re Looking For • Proven experience as a Resident Liaison Officer within social housing, refurbishment, retrofit, or planned works, • Experience working on SHDF, ECO, or other decarbonisation/energy efficiency schemes (desirable), • Strong communication and conflict resolution skills, • Ability to work independently across multiple sites, • Highly organised with good administrative skills, • Empathetic and professional approach when dealing with residents, • Full UK driving licence, • Must own a vehicle (essential for travelling across the borough) What’s on Offer • Salary up to £32,000 (dependent on experience), • £4,800 annual car allowance, • Long-term 3-year framework stability, • Opportunity to work on a high-profile decarbonisation programme, • Supportive team environment with career progression potential

Location: Richmond Upon Thames About the Role: As a CBRE Fabric Technician, you will be responsible for proactive and reactive building maintenance and repair services for a major global technology client contract. This job is part of the Engineering and Technical Services job function. They are responsible for providing support, preventive maintenance, and repairs on equipment and systems. What You'll Do: Support clients in an efficient and courteous manner, with a strong focus on customer care. Perform ongoing preventive maintenance and repairs on facilities. Assist with the installation and modification of building equipment and systems. Inspect new or existing installations for compliance with building codes and safety regulations. Assist engineering staff in a wide range of duties as required. Respond to common inquiries or complaints from clients, co-workers, and supervisors. Take measures to ensure that all systems are operating in the most efficient manner. Use existing procedures to solve straightforward problems while having a limited opportunity to exercise discretion. Impact through clearly defined duties, methods, and tasks are described in detail. Deliver own output by following defined procedures and processes under close supervision and guidance. What You'll Need: Meet the physical requirements of this role including stooping, standing, walking, climbing stairs/ladders, and the ability to lift/carry heavy loads of 50 lbs. or more. Ability to follow basic work routines and standards in the application of work. Communication skills to exchange straightforward information. Working knowledge of Microsoft Office products. Examples include Word, Excel, Outlook, etc. Strong organizational skills with an inquisitive mindset. Why CBRE When you join CBRE, you become part of the global leader in commercial real estate services and investment that helps businesses and people thrive. We are dynamic problem solvers and forward-thinking professionals who create significant impact. Our collaborative culture is built on our shared values - respect, integrity, service and excellence - and we value the diverse perspectives, backgrounds and skillsets of our people. At CBRE, you have the opportunity to chart your own course and realize your potential. We welcome all applicants. Applicant AI Use Disclosure We value human interaction to understand each candidate's unique experience, skills and aspirations. We do not use artificial intelligence (AI) tools to make hiring decisions, and we ask that candidates disclose any use of AI in the application and interview process

Founded in 2003 Wasabi's vision is to lovingly create and serve delicious Asian food for a busy nation. Wasabi now has 42 thriving restaurants across London and major UK cities and 4 in New York and in 2019, we introduced Wasabi Home Bento the grocery channel , launchingexclusively in Sainsburys . Building on that success, the grocery business broadened its reach to Tesco in September 2022, followed by exciting launches in Co-op and Morrisons in 2024. Wasabigrocery has seen phenomenal growth and is now a £62m RSV brand. Wasabi proudly stands as the No. 2 chilled ready-meal brandin the market , consistently attracting new customers to the category through an innovative East Asian range. Wasabis menu is celebrated for its unique character, exceptional freshness, and bold flavours. Our diverse range is designed to delight a wide audience, delivering both comfort and excitement with every bite. We have an ambitious 5-year growth strategy, focusing on new restaurants, franchise partnerships, and international expansion. As we prepare for our next phase of growth and innovation, we have an incredibly exciting opportunity for a Quality Assurance Technologist to join our Technical Team based in Park Royal . The Role: To provide professional support and assist in the management of food safety, food quality, health & safety and legal compliance, covering all operations taking place at the Central Production Unit. Key Responsibilities: Communicate with senior management and staff on a regular basis to continuously improve Central Production Units food safety and quality culture. Inspect and monitor quality of environmental and in-process food production such as hygiene practice, GMP (good manufacturing practice), temperature, raw material, process & product consistencies. Conduct internal audit on a regular basis e.g. glass & plastic, GMP (good manufacturing practice), CCP (critical control point) and allergen etc. Complete accurate records of monitoring activities and corrective actions. Complete and record calibration tests on monitoring equipment. Submit product samples, including shelf life and swab samples, for microbiological testing, analyses. Document and report the result of investigation of problems and complaints to Line Manager as appropriate. Advise production supervisors and managers on corrective actions required as a result of monitoring activities. Provide assistance with supplier and customer complaints on food safety, packaging or other food related issues. Our Requirements: The Quality Assurance Technologist should have a keen eye for detail and passion for the highest possible standards. They will have a logical approach to working, with practical problem solving and decision making skills. The Quality Assurance Technologist should possess strong communication skills. In return we provide: A great working environment Pension scheme Target Bonus Refer A Friend Scheme Free Sushi or hot food (vegan options available) 50% discount in our Branches Employee Assistant Programme Long Service Awards Help at Hand Wagestream - a financial wellbeing benefit that lets you access your pay as you earn it in real time and manage savings Life Assurance Cycle To Work Free on-site parking A variety of discounts (shopping, food & drink, entertainment and health & fitness) through Perkbox and The opportunity to develop your skills within a growing company. Our people make us who we are. If you're looking for an exciting challenge and this sounds like the job for you please apply today as we can't wait to hear from you. COME ROLL WITH US! TPBN1_UKTJ

Our client is looking for a Property Manager, who will play a key role within their Estate Management Team. The successful candidate will ensure high standards of service delivery and customer satisfaction across a portfolio of residential properties. The role requires strong communication skills, excellent organisational capability and a proactive approach to problem solving. Key Competencies: Customer Service: You will shape how customers perceive the business by providing timely, accurate information and resolving issues professionally and diplomatically. Execution & Accountability: You will work methodically to meet deadlines, ensure obligations are fulfilled and take ownership of tasks through to completion. Business Maturity & Judgement: A practical, common sense approach combine with a positive and “can do” attitude is essential. Core Responsibilities: Customer Service & Communication: You will act as the first point of contact for leaseholders and residents via phone, email and written correspondence. Respond promptly and professionally to all enquiries and ensure follow up until resolution. Prepare letters, mail merges and general communications to residents and clients. Build positive working relationships with Client Directors, contractors and stakeholders. Handle complaints or issues diplomatically and effectively. Systems, Data & Process Management: Keep all property records and database information accurate and up to date. Manage hard copy and digital files, ensuring documents are scanned, tagged and stored appropriately. Maintain the online portal with relevant, up to date information. Estate & Maintenance Management: Oversee day to day, maintenance activities. Coordinate contractor works; sourcing quotes, raising orders, briefing suppliers and monitoring completion. Manage insurance claims and ensure compliance with health and safety standards. Conduct regular site inspections to ensure buildings remain in good order. Financial Management: Generate purchase orders, ensuring correct coding and adherence to budget. Oversee the preparation of annual budgets and reserve fund planning. Monitor expenditure throughout the year and produce reports as required. Assist with service charge and ground rent arrears processes. Client Meetings & Governance: Circulate information to residents on management matters. Attend, chair and minute client board meetings including evening AGN’s. Provide general guidance on leasehold matters, relevant legislation, section 20 notices and covenant issues. Qualifications: A good standard of education is essential. IRPM/RICS desirable but not required. Skills: Strong communication skills (written and verbal), excellent time management skills, good project management capability, strong IT skills across Microsoft Office, ability to empathise, negotiate and resolve issues effectively. You will be detail orientated, calm and commercially aware and have a positive attitude and team orientated mind set. . 8.30 to 5.00 Monday to Friday or 9.00 to 5.30 Monday to Friday £30 - 35.000P.A. Raynes Park Area

Therapeutic Integration Practitioner (TIP) is a key role in the assessment, induction and integration process for young people starting. This service supports young people who are unable to access traditional classroom-based education, and with highly complex needs including: neurodiversity, attachment disorders, complex challenging behaviours, trauma-related mental health needs, social and family challenges. The TIP will work closely with the Senior Leadership Team, to implement all assessments and integration plans through working collaboratively with the interagency multi-disciplinary team and Therapeutic Educational Practitioners (TEP). This is to ensure that we provide an environment in which young people can thrive and reach their full potential from isolation to independence through the delivery of a joined-up programme of interventions based on the 5-part curriculum. The TIP will hold a case load of assessment/integration students that is supervised by the Senior Leadership Team. During a young person’s assessment and integration phase, the TIP works collaboratively with teaching and learning, inclusion specialists and therapists to compile a multi-disciplinary assessment, outlining intervention recommendations pertinent for student success. TIPs use the 10 Therapeutic Principles and a person-centred approach, holding our values at the heart of their work. TIPs are also expected to build strong therapeutic relationships and work with new learners to begin accessing a range of sessions including individual, group, virtual and face-to-face sessions within student homes and the community. Main duties and responsibilities • To intensively support new students in working towards a ‘step down pathway’, of accessing 25 hours of community learning and/or group learning within the allocated timeframe agreed in the integration plan., • Provide TEPs with a day-to-day support by ‘signposting’ to the appropriate members of the Teaching and Learning and the Clinical and Inclusion team for support., • Attend weekly Referral and Integration meetings to provide regular updates on caseload of students on integration plans., • To undertake induction of new students., • Gather parent/carer and student’s views., • Create individualised timetables in consultation with parent/carer/student., • Identify venues for community-based learners, e.g. libraries, community centres., • Liaise with the Teaching and Learning Team to complete baseline assessments., • Complete referrals to the Clinical and Inclusion Team for assessments., • Initiate Individual, Education, Pathways, Behaviour Plans., • To attend external/internal meetings with the team around the students., • Assist the Therapists of all disciplines to engage students with bespoke, person- centred therapy interventions and assessments as part of the ‘Create Fresh Start’ programme., • Monitor and report to the inclusion team the integration needs of students., • Coordinate, monitor, and support the ‘Create Fresh Start’ assessment process by working closely with our multi-disciplinary team., • Developing positive collaborative relationships with parent/carers/families and other professionals involved., • To effectively handover strategies and materials required to support the student during and post-Create Fresh Start, • Ensuring that all paperwork is updated in a timely fashion – these may include assessment scoring, risk assessments and integration plan., • To maintain awareness of and commitment to the Health and Safety needs of all those with whom there is contact with, including first and foremost the young people., • To maintain a commitment to working with diversity and to undertake all work practice in an anti-oppressive and anti-discriminatory way., • To help to provide a safe and nurturing learning environment within the school and the community., • To model appropriate interactions with students; to support staff with implementing strategies that will help them to manage behaviour effectively., • Ensure that students are helped to understand our Complaints Procedures and their right to remain free from harm., • To maintain strong working relationships with a range of external agencies and community groups as appropriate., • Maintain and model good personal and professional boundaries and conduct with all external agencies including referring authorities

We are looking for an experienced Quality Manager on a 6-12m fixed term contract to support the Technical Manager in maintaining high food safety, quality and compliance standards within a fast-paced manufacturing environment. This role will play a key part in ensuring site quality systems are maintained, audits are successfully delivered, and food safety standards are consistently achieved across operations. On offer * Salary is £40,000 - £50,000 depending on experience * 25 days holiday + bank holidays * Company pension * Working Monday - Friday days. Key Responsibilities * Support the implementation and maintenance of food safety and quality management systems. * Assist in managing HACCP, hygiene standards, and compliance with industry regulations. * Conduct internal audits and support external and customer audits. * Investigate non-conformances and complaints, implementing corrective and preventative actions. * Ensure effective traceability processes and product release procedures are followed. * Monitor quality KPIs and support continuous improvement activities. * Provide guidance and support to production teams on food safety and quality standards. * Deputise for the Quality Manager when required. About You * Experience in a quality or technical role within food manufacturing. * Strong knowledge of HACCP and food safety systems. * Experience with internal audits and quality management systems (e.g. BRC or ISO standards). * Strong communication, organisational and problem-solving skills. * Previous team leadership or supervisory experience is desirable. This is a great opportunity for a quality professional looking to make an immediate impact in a dynamic production environment

Repairs and Maintenance Support Officer Location: Merton, Morden, SM4 Job Type: 2x positions till end of May 2026 with possible extension Rate of pay: £16.11 PAYE or £20.37 Umbrella per hour We are seeking a dedicated Repairs and Maintenance Support Officer to support the delivery of high-quality responsive repairs, voids works, and cyclical repairs services within the operations area. This role is crucial in monitoring and managing the performance and on-site progress of contractors to ensure works are delivered to the required quality standard, on time, and within budget. Day-to-day of the role: Support the delivery and monitoring of high-quality repair services, ensuring contractors meet the required standards and deadlines. Maintain and update housing, repairs, and landlord compliance systems to manage the repairs service effectively. Work closely with the Customer Contact Centre to ensure consistent delivery of repair services, including correct diagnosis and appointment scheduling. Liaise directly with customers as needed to support repair functions. Contribute to the development of processes and procedures in repairs and maintenance, ensuring consistency and best practice across the group. Record, monitor, and ensure completion of Environmental Health Orders and Right to Repair cases. Assist in the inspection and ordering of repairs and void works, including customer liaison. Analyse repair volumes, expenditure, and customer satisfaction to support service delivery. Raise work orders, support work specifications, and assist in quality inspections. Process invoices and payment requests from contractors, ensuring compliance with governance. Resolve customer complaints and inquiries proactively. Support the management of specialist surveys and minor works contracts. Maintain comprehensive, up-to-date records of assets, risks, and systems. Communicate effectively with Boards, management, and governance levels. Support the delivery of a value-for-money responsive repairs service. Undertake CPD and perform additional duties as requested by the line manager.Required Skills & Qualifications: Experience with housing, repairs, landlord compliance, and relevant IT systems. Understanding of the repairs and maintenance function within the housing sector, including regulatory and statutory requirements. Knowledge of contractor payment processing and validation. Proficiency in IT systems such as Outlook, Word, Excel, and Housing, Finance, and Asset Management databases. GCSE grade C or equivalent in English Language and Maths. Excellent organisational skills, ability to work independently and as part of a team. Strong commitment to customer service.To apply for the Repairs and Maintenance Support Officer position, please submit your CV detailing your relevant experience

Head of Nursery School Salary: £37,500 – £45,000 per annum (dependent on qualifications and experience) Hours: Full time, 42 hours per week Days: Monday to Friday Nursery opening hours: 7:30am – 6:30pm Overview My client is seeking an experienced and values-led Head of Nursery School to provide strong strategic and operational leadership within a well-established early years setting. This is a senior leadership role with responsibility for educational quality, compliance, team management and the overall performance of the nursery. The successful candidate will ensure that children receive rich, stimulating learning experiences in a warm, nurturing environment, while leading and developing a high-performing staff team. Key Responsibilities Leadership & Operations Lead the day-to-day management of the nursery, ensuring high standards of care and education Oversee the planning and delivery of the Early Years Foundation Stage (EYFS) Monitor children’s progress and analyse data to drive continuous improvement Maintain compliance with Ofsted, safeguarding, health & safety and statutory requirements Act as the senior point of contact for inspections and external agencies Ensure policies, procedures and risk assessments are reviewed and kept up to date Quality & Compliance Lead Ofsted inspections and be accountable for inspection outcomes Maintain accurate records for children and staff, including training and suitability checks Ensure staff ratios and conditions of registration are met at all times Manage safeguarding concerns, complaints, incidents and accidents appropriately Team Management Recruit, induct, develop and retain a high-quality staff team Conduct appraisals, supervision and performance management Identify training needs and deliver or coordinate staff development Manage rotas, annual leave and sickness absence Promote a positive, collaborative and professional staff culture Parent & Stakeholder Engagement Build strong relationships with parents and carers Ensure clear, timely and professional communication with families Oversee parents’ evenings, newsletters and regular updates Liaise with external professionals and agencies in the best interests of children Financial & Administrative Monitor budgets and expenditure to ensure cost efficiency Support occupancy management and capacity planning Oversee administrative functions and accurate record-keeping Person Specification Essential Full and relevant Level 3 Early Years qualification (minimum) Recognised management qualification Paediatric First Aid certificate Minimum two years’ experience managing an early years or educational setting Strong understanding of Ofsted, EYFS and regulatory compliance Proven leadership and organisational skills Excellent communication and interpersonal abilities Competent IT skills and experience with digital nursery systems Desirable Degree or foundation degree in Early Years Experience leading successful Ofsted inspections Personal Qualities Passionate about early years education Values-driven and able to lead by example Calm, professional and resilient under pressure Collaborative, trustworthy and approachable Highly organised with strong attention to detail Safeguarding This role involves working with children and is subject to satisfactory enhanced DBS clearance and appropriate references. To apply, please submit your CV for a confidential discussion

Building Surveyor - Damp, Mould & Housing Disrepair experience required This is an excellent opportunity for an experienced Building Surveyor to join a Repairs & Maintenance team, specialising in damp, mould, and disrepair across a housing portfolio. Using your technical expertise, you will play a vital role in safeguarding the long‑term condition of homes, ensuring they remain safe, compliant, and well‑maintained for residents. If you’ve also worked in the following roles, we’d also like to hear from you: Property Surveyor, Housing Surveyor, Disrepair Surveyor, Repairs Surveyor SALARY: £47,000 to £57,000 per annum + Generous Benefits LOCATION: Mobile working, can be based at either the Ealing or Staines Office JOB TYPE: Full-Time, 6 Month Contract (with potential to extend) WORKING HOURS: 35 Hours per Week, Monday to Friday KEY REQUIREMENT: A full clean UK driving licence and access to a car is essential JOB OVERVIEW We have a fantastic new job opportunity for a Building Surveyor to join a busy repairs and maintenance team, specialising in damp, mould, and disrepair across their housing portfolio. As the Building Surveyor you will diagnose complex damp and mould issues, assess disrepair, manage risks, and deliver high‑quality technical solutions. This is a meaningful role where your work directly improves living conditions and contributes to healthier, safer homes. This position is ideal for a Building Surveyor with experience in Housing Associations, Local Authorities, Social Housing, or residential repairs environments who is confident navigating compliance requirements, regulations, and resident‑focused service delivery. DUTIES Your duties as the Building Surveyor include: • Carry out regular property surveys and inspections to maintain the condition of the housing portfolio, • Diagnose, report, and manage cases of damp, mould, and disrepair, providing clear recommendations, • Develop strategies and solutions to improve property condition, performance, and long‑term sustainability, • Conduct full property assessments to identify defects, risks, maintenance requirements, and improvement opportunities, • Work closely with maintenance and repairs teams to plan, prioritise, and schedule works, • Ensure full compliance with building regulations, safety standards, and current legislation, • Undertake surveys for Aids & Adaptations and support residents with self‑funded improvement requests, • Ensure all works and projects meet CDM 2015 requirements, • Provide technical advice, prepare detailed reports, and act as an expert witness when required, • Assess and process out‑of‑contract repair requests to identify appropriate solutions, • Write specifications, manage tendering processes, and ensure procurement rules are followed, • Manage budgets using the NHF Schedule of Rates (M3NHF), ensuring accurate forecasting and cost control, • Monitor spending to deliver value for money and financial efficiency, • Identify, assess, and manage risks related to cost, programme, and health & safety, • Oversee contractor performance, ensuring KPIs are met and driving continuous improvement, • Lead service recovery, investigate customer complaints, and ensure high levels of resident satisfaction CANDIDATE REQUIREMENTS • GCSEs (A*–C) in Maths and English or equivalent, • HNC, Degree, or equivalent qualification in Building Surveying, Construction, Civil Engineering, or a related discipline (or equivalent professional experience), • Previous experience in: Housing regulations, building codes, and safety standards and Construction, property maintenance, or repairs environments, • Strong technical knowledge and proven experience diagnosing, resolving, and reporting on damp, mould, and disrepair, including involvement in legal disrepair cases, • Solid understanding of CDM Regulations 2015, particularly within a social housing context, • Knowledge of HHSRS and relevant housing legislation, • Experience with NHF Schedule of Rates (M3NHF) for cost management, • Strong IT skills, including the ability to produce clear, comprehensive technical reports, • Excellent communication and people skills, with the ability to work collaboratively with residents, contractors, and stakeholders, • Full clean UK driving licence and access to your own vehicle BENEFITS The company offer a wide range of staff benefits, which include: • 25 days’ holiday (Plus Bank Holidays) increasing up to 28 days with 3 years of service • Up to 8% contributory pension • A generous annual allowance of up to £300 to use towards health and lifestyle benefits for both you and your family • Access to flexible benefits, salary exchange options, and a wide range of staff discounts The organisation recognises that some people will only apply for a role if they meet 100% of role requirements. If this sounds like you, they’d still encourage you to apply should you not feel you meet the criteria 100%. Successful candidates will need to undergo a Standard DBS check APPLY TODAY… By submitting your job application to us you are hereby giving us your express consent to submit your details to our Client for this purpose. JOB REF: AWDO-C14460 Full-Time, Contract Jobs, Careers and Vacancies. Find a new job and work in Ealing, West London. Multi-Job Board Advertising and CV Sourcing Recruitment Services provided by AWD online. AWD online specialise in sourcing candidates and advertising vacancies on multiple job boards for companies on a non-commission basis. AWD online operates as an employment agency. awd online |

Resident Liaison Officer - Brentford - Internal and External Planned Maintenance Salary: Up to £35K + Package Location: Brentford Job Type: Permanent Fortus Recruitment Group is a leading recruitment agency specialising in the repairs & maintenance industry. We are currently working with a well-established client who is seeking a skilled Resident Liaison Officer to join their internal & external planned maintenance team in the Brentford area. This role focuses on internal projects and involves working in occupied properties and offices. Key Responsibilities: Appointment Booking: Coordinate and schedule appointments to visit occupied properties, ensuring minimal disruption to residents. Condition Surveys: Conduct surveys to assess property conditions prior to and post-work. Resident Support: Handle resident complaints and concerns, providing a high level of customer service and maintaining positive relationships. Collaboration: Work closely with the site team and contractors to ensure that works are carried out to the highest standard and within specified timelines. Relationship Building: Develop strong, trusting relationships with tenants and contractors, ensuring a smooth and efficient process for all parties involved. Key Skills & Experience: Proven experience as a Resident Liaison Officer, ideally within planned maintenance or similar projects. Excellent communication skills (both written and verbal) with the ability to interact effectively with residents and contractors. Strong IT skills to manage scheduling, reporting, and communication. A proactive and customer-focused approach to problem-solving. Ability to work well within a team and manage multiple tasks simultaneously If you are interested in this position please apply or if you would like to have a confidential chat please call office and speak to Taylor Johnston. Fortus Recruitment Group Limited acts as an Employment Business for the supply of temporary workers and an Employment Agency in relation to permanent vacancies. Fortus Recruitment is an equal opportunities employer

Our client is looking for Data Collection Lead's to join their team in Heathrow and surrounding areas on a fixed term contract basis starting in March. Hours will be Monday to Friday (Apply online only) The core functions of this role are too - Lead and coordinate door‑to‑door engagement activities across designated project areas. Conduct complex or sensitive engagements with residents, businesses, and property owners. Carry out site observations to support project information gathering. Provide on‑site leadership, mentoring, and support to junior field staff. Ensure all data collection processes are followed consistently and to a high standard. Review and validate collected information before submission to the project team. Act as the primary point of escalation for issues raised in the field, including access challenges, complaints, or safety concerns. Build strong relationships with local stakeholders and represent the organisation professionally at all times. Monitor progress against daily/weekly targets and report updates to project management. Ensure compliance with all health, safety, safeguarding, and data‑protection requirements. Identify opportunities to improve engagement methods, tools, and workflows.The client will be looking for you to demonstrate - Excellent communication and interpersonal skills, with the ability to engage confidently and respectfully with a wide range of people. Strong leadership qualities, including the ability to guide, motivate, and support field teams. High level of professionalism, discretion, and emotional intelligence when handling sensitive conversations. Exceptional attention to detail and accuracy in data collection and reporting. Ability to work independently, make sound decisions on site, and manage competing priorities. Strong problem‑solving skills, particularly in challenging or unpredictable field environments. Competence with digital data‑collection tools and basic reporting software. Reliable, organised, and proactive, with a strong sense of accountability. Solid understanding of safety protocols and the ability to model safe working practices. Previous experience in a senior field‑based, surveying, community engagement, or customer‑facing role. Experience supervising or coordinating teams. Background in utilities, infrastructure, planning, or similar project environments. Experience managing sensitive or high‑stakes stakeholder interactions

Resident Liaison Officer This is an excellent opportunity for an experienced Resident Liaison Officer with a strong background in frontline resident engagement within housing, regeneration, or public sector environments. The role plays a vital part in supporting residents through building and capital works projects, ensuring clear communication, effective consultation, and positive resident outcomes. Key Responsibilities • Act as the first point of contact for residents affected by building and capital works projects, providing clear, timely, and empathetic communication., • Plan, organise, and deliver resident consultation activities prior to works commencing, including statutory consultations with leaseholders., • Invite and support residents to attend meetings with the project team and contractors, ensuring concerns are captured and addressed., • Identify vulnerable residents, liaise with contractors and internal teams, and provide additional support throughout the works process., • Maintain accurate records of resident contact, enquiries, complaints, and Members’ enquiries, ensuring responses are provided within prescribed timescales., • Manage resident choices where appropriate, recording decisions accurately and ensuring they are communicated to relevant teams., • Support the complaints process, working with internal teams to ensure timely and appropriate responses., • Conduct resident satisfaction surveys and ballots where required, collating results and producing reports for management., • Liaise with repairs and maintenance teams to support residents with related issues during works., • Raise and manage work requests using internal ICT and housing systems. About You • Proven experience in a frontline, resident-facing or customer service role within housing, construction, regeneration, or the public sector., • A strong understanding of the impact of building works on residents in their homes., • Confident engaging with a wide range of stakeholders, including residents, contractors, and internal teams., • A positive team player with a strong commitment to achieving excellent outcomes for residents., • Awareness of health and safety considerations and experience supporting vulnerable residents., • Calm, resilient, and able to manage challenging situations professionally., • Strong organisational skills, with the ability to prioritise workloads and meet deadlines., • Excellent written and verbal communication skills, with confidence producing professional correspondence and consultation materials., • Competent in using ICT systems and maintaining accurate records., • Evidence of ongoing professional development. This role involves regular travel to sites, working in both indoor and outdoor environments, and occasional exposure to adverse conditions. Recruitment practices to safeguard and promote the welfare of children and/or vulnerable adults apply to this post, and the successful candidate will be required to obtain a Disclosure and Barring Service (DBS) check. If you are passionate about resident engagement and making a positive difference during major works projects, we would welcome your application. Apply now to be considered for the next stage of the recruitment process

Customer Service Specialist for Nordics Do you speak 1 or more Nordic languages? Are you passionate about providing exceptional customer service? Do you thrive in fast-paced environments and enjoy problem-solving? If so, we have an exciting opportunity for you to join our client as a Nordic Customer Service Specialist Location: Kingston with on-site parking, 3 days in office, 2 days at home Salary: £30,000 - £32,000 plus medical insurance, pension, life assurance, bonus incentive, 25 days plus BH and fantastic on-site facilities including pay day pastries. Start Date - Ideally end of this month As the Nordic Customer Service Specialist, you will be the backbone of all my client's business in the Nordics, delivering world-class customer service to hospitals, clinics, and healthcare partners. Your proactive mindset and attention to detail will ensure that every order and delivery runs smoothly, ultimately contributing to the continuity of patient care. Key Responsibilities: Customer & Stakeholder Management - Build and maintain strong relationships, act as a trusted point of contact and take full ownership of customer enquiries through to resolution. Order & Delivery Management - Proactively manage orders, track and report back-orders, shortages, and delivery delays and coordinate closely with logistics partners and distribution centres. Consignment & Stock Management - Monitor consignment stock levels and usage, support cycle counts, reconciliation, and investigations and ensure correct handling of returns, RMAs, recalls, and product exchanges. Cross‑Functional Collaboration - Work closely with all departments and support commercial teams. Product & Portfolio Support - Maintain strong knowledge of the product portfolio and in event of product unavailability, proactively propose suitable alternatives. Quality, Compliance & Continuous Improvement - Capture, document, and escalate product and service complaints and contribute to process improvements, digital initiatives, and service enhancements!What We Are Looking For: Language Proficiency: Ideally fluent in at least one Nordic language and English Experience: Strong customer service skills Technical Skills: Good knowledge of Windows Office and Salesforce ideally or similar CRM; proficiency in technology is essential. Interpersonal Skills: Strong ability to communicate at all levels and build relationships. Problem-Solving Ability: Demonstrated initiative and a "Can do" attitude. If you're ready to take ownership of customer inquiries and deliver exceptional service, we want to hear from you! Join our client's dynamic team and help shape the future of customer service in the Nordics. Office Angels is an employment agency. We are an equal opportunities employer who put expertise, energy, and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, abilities and more. We do this by showcasing their talents, skills and unique experience in an inclusive environment that helps them thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you. Office Angels is an employment agency and business. We are an equal-opportunities employer who puts expertise, energy and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, abilities and more. By showcasing talents, skills and unique experiences in an inclusive environment, we help individuals thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you. Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer. By applying for this role your details will be submitted to Office Angels. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website

If you are a Registered Nurse looking to step into a leadership role where your decisions genuinely shape care quality, this Complex Care Lead Nurse opportunity offers both influence and purpose. You will lead specialist community nursing services across London, ensuring adults and children with complex needs receive safe, outstanding care in their own homes. As a Complex Care Lead Nurse , you will balance strategic oversight with clinical credibility. This is a role for someone who wants ownership, visibility, and the chance to lead a respected nurse-led service while staying closely connected to patient outcomes and frontline teams. Package & Benefits Salary £50,000£55,000 per annum, depending on experience Private pension scheme Company car pool to support regional travel Ongoing leadership development and specialist clinical training Supportive senior management team with a strong community healthcare focus About the Company You will be joining a specialist, nurse-led community healthcare provider delivering complex, outcome-based care packages to adults and children in their own homes. The service works in close partnership with NHS continuing healthcare teams and is known for its commitment to high clinical standards, strong governance, and patient-centred care. Key Responsibilities Lead, manage, and develop Nurse Case Managers to ensure high-quality, consistent service delivery Build trusted relationships with health and social care commissioners to support service growth Oversee clinical governance, including incidents, complaints, and safeguarding processes Maintain and develop clinical policies, procedures, and participation in a senior on-call rota About You Registered General Nurse with current NMC registration Senior-level experience in clinical or nursing management within community or complex care settings Up-to-date hands-on experience with tracheostomy care and ventilator management If you would like to explore this Complex Care Clinical Lead role further, please apply or contact Sam at Leaders in Care on07828 876 725 for further information. REF: LICSF TPBN1_UKTJ

Complex Works Coordinator X 3 3 Month Contract | Upto £25 per hour | North West London (Hybrid) We’re supporting a major Housing Association with the urgent appointment of three Complex Works Coordinators to help manage high-risk repairs and Awaab’s Law related cases. This is not a basic admin role. You’ll be the first point of escalation for complex repairs, managing cases end to end and ensuring contractors deliver to target. What you’ll be doing • Managing complex repairs and project works • Owning damp & mould processes and trackers • Handling aged WIP and high-profile complaints • Preventing escalation to disrepair claims • Managing contractors against contractual targets • Allocating surveyor inspections and tracking actions • Managing cases via MS Dynamics (Customer Hub) and NEC • Delivering actions from FRA and HHSRS surveys • Triage and prioritisation of high-risk repairs What we need • Social housing repairs background essential • Strong case management and escalation handling • Experience managing contractors and performance • Confident working under pressure • Highly organised with excellent communication skills • Able to prioritise competing workloads • Comfortable analysing data and updating systems accurately You’ll need to be proactive, commercially aware and confident making decisions to close cases effectively. Immediate start available

Contract Manager West London Full-time, Permanent position 65k - 75k plus package We are working with a leading Social Housing contractor to recruit an experienced Contracts Manager to join their team in West London, leading on Planned Maintenance and Roofing projects. Working in partnership with Local Authority and Housing Association clients, You will be responsible for the successful delivery and management of multiple projects, ensuring projects are delivered in line with company procedures, contractual requirements and client expectations. Along with the management of the works, you will also be responsible for pre and post inspection of works, resolving escalated complaints, meeting staff training needs, organising sub-contractors, work allocation and ensuring H&S levels are maintained. Required Experience Proven track record in leading and delivering maintenance contracts with public sector / housing association clients. IT Literate with good knowledge of Microsoft packages Ability to understand client / contract requirements to maximise productivity and measure and improvement Excellent written and oral presentation Good understanding of H&S legislation Experience of managing and improving internal and external customer relationships and conflict handling Salary & Benefits: You will be working for a modern, forward thinking business; that believes the strengths, skills and personalities of their people are the key to the groups success. This is a permanent, full time role for which you will receive a highly competitive salary of up to £75,000 + Benefits. If you are interested, please apply online now

Student Accommodation Manager – £23.00 per hour – Temporary – Fulham A leading student accommodation provider is seeking an experienced Accommodation Manager to oversee operations at their Fulham site on a temporary basis, with the opportunity to go permanent. This role is to start immediately and pays £23.00 per hour. Working hours: 37.5 hours per week, Monday–Friday, between 8am and 6pm on a rota basis. Role Overview As the most senior member of staff on site, the Accommodation Manager will hold full responsibility for day‑to‑day operations, team leadership, and ensuring an excellent student experience. Key Responsibilities Managing the overall running of the site Delegating tasks and supporting the on‑site team Handling student enquiries and complaints Escalating issues to relevant internal departments Overseeing reception duties, including greeting visitors and managing emails/phone calls Monitoring building facilities and coordinating maintenance About You The ideal candidate will bring: Previous experience in a management or supervisory role within residential accommodation, hotel or a customer‑focused environment Proven ability to lead and motivate a small team Strong customer service skills Excellent communication and interpersonal abilities

Here at Alexander Steele Recruitment we continue to work with this established food manufacturer that supplies a range of products to all UK retailers. Due to continued growth, the business is now looking to appoint a Quality Systems Coordinator to support the technical team and ensure the site maintains the highest standards of food safety, compliance and quality management. This is a fantastic opportunity to join a well-established food manufacturing environment where you will play a key role in maintaining and improving quality systems across the site. On offer • A salary of £30,000 - £35,.000, • 25 days holiday + bank holidays, • Company pension The Role As Quality Systems Coordinator, you will be responsible for supporting the implementation and ongoing management of the site’s quality and food safety systems. You will work closely with the Quality Manager and wider production teams to ensure standards are consistently met and maintained. Key Responsibilities • Maintain and develop the site’s quality and food safety management systems., • Oversee and maintain the product labelling database., • Coordinate laboratory testing schedules and ensure required analysis is completed., • Manage document control, ensuring technical documentation is accurate and up to date., • Conduct traceability exercises and mass balance checks when required., • Manage supplier approvals, monitoring and ongoing supplier performance reviews., • Maintain specifications, risk assessments and documentation for raw materials, packaging and finished products., • Coordinate raw material sampling programmes and microbiological monitoring., • Support supplier meetings and collaborate with internal stakeholders when required., • Manage the internal audit programme and assist with external audits., • Carry out allergen risk assessments, validation and verification activities., • Investigate customer complaints and maintain the complaints database., • Support corrective and preventative action processes following non-conformances., • Monitor technical KPIs alongside the Quality Manager and assist with improvement plans., • Conduct internal audits and support factory staff training on technical standards. The role also requires a strong focus on health & safety, food safety, GMP and hygiene compliance, ensuring company policies and site procedures are always followed. About You • At least 3 years’ experience in a technical or food safety role within food manufacturing., • Level 3 Food Safety, • Strong communication skills, both written and verbal., • Good numeracy and attention to detail., • The ability to manage multiple priorities and work independently., • A proactive and flexible approach with a strong team mindset

Location: Richmond Upon Thames About the Role: As a CBRE Mail Services Coordinator, you will be responsible for assisting with basic mailroom operations for a dedicated global technology client account in Richmond Upon Thames. This job is part of the Office Operations function. They are responsible for providing office support to a client, business function, or individual contributor. What You'll Do: Ensure that all packages received and delivered arrive the same day or advise the consignee of next-day arrival. Bring mail, packages, copy products, and stationery to assigned groups or locations as per the daily schedule. Ensure all shipped packages are protected against damage. Apply appropriate postage amounts and required identification to outgoing mail and packages. Stock copy rooms and provide first communication for copier fleet production. Check daily and replenish, if necessary, all mail and postage supplies. Answer common inquiries or complaints from clients, co-workers, and/or supervisors and effectively present information to an internal group. Use existing procedures to solve straightforward problems while having a limited opportunity to exercise discretion. Impact through clearly defined duties, methods, and tasks are described in detail. Deliver own output by following defined procedures and processes under close supervision and guidance. What You'll Need: Previous mailroom experience Ability to follow basic work routines and standards in the application of work. Communication skills to exchange straightforward information. Working knowledge of Microsoft Office products. Examples include Word, Excel, Outlook, etc. Strong organizational skills with an inquisitive mindset. Basic math skills. Ability to calculate simple figures such as percentages, discounts, and markups. Why CBRE When you join CBRE, you become part of the global leader in commercial real estate services and investment that helps businesses and people thrive. We are dynamic problem solvers and forward-thinking professionals who create significant impact. Our collaborative culture is built on our shared values - respect, integrity, service and excellence - and we value the diverse perspectives, backgrounds and skillsets of our people. At CBRE, you have the opportunity to chart your own course and realize your potential. We welcome all applicants. Applicant AI Use Disclosure We value human interaction to understand each candidate's unique experience, skills and aspirations. We do not use artificial intelligence (AI) tools to make hiring decisions, and we ask that candidates disclose any use of AI in the application and interview process

Our client is one of the largest facilities management and maintenance contractors in the UK, offering market leading opportunities for talented professionals looking for long term career progression. Due to an increase in upcoming projects, there is now a need for a Cleaning Contract Manager to join this highly successful and forward-thinking organisation. We are looking for a Cleaning Contract Manager who wants to work in a diverse role where no two days are the same. The Cleaning Contract Manager, will be responsible for: • To ensure that contracts are run safely and efficiently to the required standard. To liaise with clients and monitor site operations, • Complete auditing and reporting showing non-conformances and remedial action taken., • Continuation of Service Levels and all reactive tasks closed, • Work additional to specification is agreed with client, documented, actioned and costs recovered., • Clients complaints and concerns are investigated and rectified swiftly. Action is recorded, • Achieve a positive safety culture on site, • Hazards and risks are assessed prior to work commencing., • Contracts are managed in line with specification, • Production of monthly KPI report, • Site is managed in line with the specification and contract, • Compliant with policy and safe working environment for all colleagues, • Ensure there are adequate materials and equipment on site, • Full conformance with Workplace +, • The financial performance of the contract is maintained, • Ensure staffing levels are maintained and resource is available to complete tasks, • Training is planned to meet the needs of staff, • High standards of conduct and performance, • Work carried out matches the specification, and also customer expectations., • Quality company image is portrayed by site based staff, • Staff support each other and the company, • High standards of conduct and performance are maintained, • Good flexible working relationships with everyone working towards the same objectives. To be successful for this Cleaning Contract Manager role you must have: • Experience working in a Food Manufacturing / Food Hygiene background / FMCG., • Level 3 Food Safety Qualification - Desirable, • Proven ability to manage large, high-volume staff operations., • Client-Facing Experience., • Health and Safety knowledge and experience., • Experience of BRC and customer audits., • Strong communication skills and experienced in using Microsoft Office packages. If you feel you have the necessary skills set and experience to perform this Cleaning Contract Manager role, and you are interested in an opportunity offering unparalleled career development, please apply now

Working for a growing business within Morden, you will become part of the office team as a Engineering Coordinator. This is working Monday to Friday 7:30am to 4:30pm with a 30-minute unpaid lunch break and 2 x 15-minute breaks. Responsibilities of Engineering Coordinator • Allocation/scheduling of service work to a team of field-based Engineers., • Daily planning of future engineer work, ensuring that all customer visits are booked in and confirmed in a timely manner., • Coordinate with engineers to ensure timely completion of scheduled jobs and address any scheduling conflicts., • Answer all telephone calls, emails and execute tasks complaints, order queries and general enquiries in a timely manner., • Obtaining full addresses, contact names, parking details from customers prior to Engineer’s attendance., • Serve as a point of contact for customers regarding their maintenance jobs, addressing enquiries, and providing updates on job status., • Coordinate with customers to schedule appointments and ensure their satisfaction with the company’s services., • Reactive coordination of engineers when needed for immediate work such as call outs., • Organising parking for engineers via online websites., • Filing and logging paper copy location schedules from the engineers and scanning in via the printer to the relevant desktop location., • Liaise with subcontractors and suppliers to ensure timely delivery of materials and services., • Prioritise the workload to ensure agreed customer expectations are met ensuring high standards of customer satisfaction., • Provide general administrative support to ensure smooth operations within the office., • Provision of support for the sales teams so they can concentrate on proactive selling. Requirements of Engineering Coordinator • Strong background in resource planning, • Good knowledge of Central London, Greater London and the South East, • Interpersonal skills ability to communicate at all levels and backgrounds and understands concerns, feelings and reactions of others, • Able to interact to all customers/engineers whether on the telephone or via email in a professional and friendly manner at all times, • Planning and organising self to accomplish specific goals, • Problem solving with a willingness to make decisions once analysed making judgment on the best solution to a problem or situation, • Strong Team player willing to participate as a full member, • Strong organisational skills, • Attention to detail, • Proficiency in basic computer skills including Word, Excel & Outlook Additional Information • Working for a 3 Generation Growing Family Business with a number of the family working within the company. Special recognition and reward incentives., • Small office team of 10+ persons, • On-site Parking Only suitable candidates will be directly contacted about this position, and we will not store or process the data of candidates in any way unless consent has been obtained

We are seeking an experienced Warehouse Operative/ Driver with a full, clean UK drivers licence for our client based in the West London area. When not working in the warehouse, the sucessful Warehouse Operative/ Driver candidate shall assist with the deliveries of high quality goods manufactured by our multi-national client. MAIN DUTIES/RESPONSIBLITIES of Warehouse Operative/ Driver: * Picking and packing * Loading and offloading vehicles and trailers * Day-to-day administration * Participation in the stock take. * Filling in of Check Sheets, Delivery Notes * Weighing and labelling of goods * Pallet straping and shrink wrapping * When not working in the warehouse, the Warehouse Operative/Driver candidate shall be conducting deliveries of the company's high quality goods, driving a 3.5 ton Vehicle Essential Warehouse Operative/ Driver candidate requirements: * Must hold a full, clean UK drivers licence * Provide a friendly and helpful response to customer enquires to their total satisfaction in order to contribute to the distribution team’s goal of improving service levels to be the best in the industry * Identify and work with third party distribution providers, identify potential problems to ensure the smooth flow of orders and customer satisfaction * Ensure that complaints, as they affect your direct responsibility, are promptly dealt with, in a professional manner * Maintain company property to the required standard * Represent the company in a business-like manner and maintain a standard of dress and appearance in keeping with the job and position within the company * As an employee, you have a legal duty to take reasonable care of yourself and others and to co-operate with management on all aspects of health and safety, as set out in the Employee Safety Handbook * Need previous experience of the Health and Safety standards of the warehouse * Be prepared to assist with out-of-hours services to customers when the need arises. as well as any ad hoc duties as required by the Branch Manager, Assistant Branch Manager or a Director * A Forklift / Counter Balance licence would be an advantage * Excellent grasp and understanding of Maths and English written and verbal is essential HOURS: 07:30am - 5pm Monday to Friday, You must be prepared to work longer hours to meet company targets, This is inclusive of london living wage , the standard hour rate is £13 with agency once the succesful candidate goes perrm there rate will go to £13.50 . You must be prepared to work longer hours to meet company targets,Over time is paid at time and a half of £19.50 ph with agency. This is a temporary ongoing position with the possiblity of securing a permanent for the sucessful Warehouse Operative/ Driver candidate. We look forward to hearing from enthusiastic Warehouse Operative/ Driver candidates at Team CV LTD

Food Safety & Quality Manager Location: Hounslow Department: Quality Assurance Reports to: Head of Quality Assurance Contract: Full-time, Permanent (40 hours) Salary: £45,000-£50,000 Hours: Monday-Friday, 08:30-17:00, with occasional weekend work (approx. 1 weekend per month) The Opportunity We're seeking a proactive and inspirational Food Safety & Quality Manager to lead our UK Quality Assurance function within our high‑performance logistics and operational environment. This role is central to maintaining exceptional food safety standards, enhancing our quality culture, and ensuring full compliance across all operational processes-from offloading and dispatch to documentation, system updates, and FSSC 22000 responsibilities. You will be the strategic link between operations, customers, suppliers, and external authorities, driving standards, enabling continuous improvement, and ensuring our products and processes reflect company excellence. What You'll Do Leadership & Team Development Lead, coach, and motivate a team of supervisors, supported by QA/QC officers. Develop capability through clear direction, performance feedback, and hands‑on guidance. Champion food safety culture and operational excellence across all UK units. Operational & Logistics Quality Oversight Oversee food safety within logistics/operations-including offloading, dispatch, hygiene processes, and documentation. Manage routine processes such as microbiological sampling (three times weekly) and timely laboratory submissions. Coordinate internal and external food safety training requirements. Compliance, Audit & Certification Implement and improve HACCP systems and food safety procedures aligned to Codex Alimentarius. Ensure HALAL compliance and oversee annual certification. Plan and conduct internal audits (Hygiene, GMP, Glass & Foreign Body, HACCP). Support and participate in external audits, including local authority inspections, EHO/FSA visits, and FSSC 22000 certification. Maintain document control systems, including versioning and controlled access. Customer & Supplier Engagement Act as a key customer-facing representative, supporting customer‑driven projects and ensuring operational alignment with their requirements. Conduct supplier audits, approve suppliers, and collaborate with Purchasing to maintain raw material and ingredient compliance. Manage complaints from recording through investigation, ensuring clear communication with customers, suppliers, and senior leadership. Problem Solving & Continuous Improvement Investigate and resolve non‑compliances; drive corrective and preventive actions. Use data analysis and statistical insights to inform decision-making and improve processes. Identify opportunities for cross‑functional improvement across operations, logistics, and production teams. Cross‑Functional Collaboration Work closely with Executive and Operations teams to ensure product safety and quality by design. Partner with colleagues in high‑risk production areas (kitchens, goods‑in, off‑site frozen plants) to ensure seamless end‑to‑end safety and quality standards. What You'll Bring Proven leadership experience with a hands‑on, solutions‑focused approach. Strong operational understanding of food safety and quality, ideally within logistics, airline catering, or fast‑paced food environments. Excellent communication skills-clear, influential, and able to engage at all levels. A passion for premium food and exceptional service. Ability to thrive in a fast‑moving, customer-facing role with many moving parts. HACCP & Food Hygiene certification (essential). Degree in Food Science or significant relevant experience. Confidence with Microsoft Office, reporting, and data management systems. Good working knowledge of Health & Safety and Sustainability practices. Calm, decisive, flexible, and highly organised

Are you a transformational leader who thrives on improving customer experiences and driving high-performing teams to deliver exceptional results? We have an exciting opportunity for a Complaints Operations Manager to join our NS&I complaints function on a 12-month fixed term contract. Handling high-

Complaints Case ManagerLocation: Harlow, Essex (Office-based initially, hybrid available after 6-month probation)Salary: Up to £36,000 (DOE) Full-time: 37. Were recruiting on behalf of a well-established charitab

The successful candidate will manage and resolve Defined Benefit pension complaints while ensuring compliance and delivering fair outcomes.

Strong experience handling complex complaints, ideally within pensions or financial services. You will own and manage all Defined Benefit pension complaints, achieving the right customer outcomes while identifying opportunities to continually improve service throughout PRT Client services, LGRI. You

The role involves investigating complaints, ensuring regulatory compliance, and delivering empathetic customer responses. A leading UK financial services group is seeking an experienced Senior Complaint Handler to manage Defined Benefit pension complaints.

Managing and investigating complaints thoroughly and impartially. Supporting positive external relationships to strengthen the organisation's reputation for handling complaints fairly and transparently. Experience handling complaints within a regulated or customer-focused environment.

A leading organization in housing solutions is seeking a Housing Complaints / Resolutions Officer in London. This hybrid role involves investigating and resolving Stage 2 complaints, ensuring high-quality customer service and adherence to service standards.

Morgan Hunt currently requires a Complaints Investigator for Housing Trust based in West London on a Temporary basis. Essential: Experience handling stage one complaints in a regulatory environment. Investigate complaints independently, using all available information to reach fair and timely resolu