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Junior Quality Auditor \n £29,000 - £33,000 + Training + Benefits + progression \n York \n Do you have a background in a production or manufacturing environment or similara? Are you looking to join an established business who are offering full training and opportunities to go through multiple courses to develop your technical skills and career? \n On offer is an exciting opportunity to join a well-established business where you will work closely with the Technical Manager to ensure quality, food safety and compliance standards are consistently maintained across the site. You will be involved in internal auditing, HACCP, microbiological testing, traceability and supporting both internal and external audits. \n This varied role will give you the opportunity to work across the factory, carrying out daily compliance checks, investigating non-conformances and customer complaints, maintaining quality documentation and supporting continuous improvement across the business. \n This role would suit someone from a production or manufacturing environment who is looking to join a well-established company offering full training and opportunities to go through courses to develop your technical skills and career. \n The Role: \n\n • Supporting the Technical Manager with the company's quality assurance and food safety objectives\n, • Carrying out daily compliance checks across factory departments and reporting non-conformances\n, • Conducting internal audits covering GMP, HACCP, BRC, hygiene, maintenance, factory fabric and quality systems\n, • Monitoring temperatures, air temperatures, data loggers and other quality control checks\n, • Carrying out pre-operation hygiene inspections across the abattoir and boning hall\n, • Collecting and coordinating microbiological samples, environmental swabs and meat samples for laboratory testing\n, • Mon - Fri (6 am - 3.30 pm)\n\n The Person: \n\n • Background in a production or manufacturing environment or similar\n, • Looking for a full-time role\n, • Commutable to York\n\n \n Reference: BBBH27300A \n Keywords: Quality Assurance, QA, Quality Control, QC, Quality Technician, QA Technician, Technical Assistant, Food Safety, Internal Auditor, Compliance, Auditing, Food Safety Technician, Technical Assistant, York, Heslington, Holtby \n If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV. \n We are an equal opportunities employer and welcome applications from all suitable candidates. The salary advertised is intended as a guideline. The final package offered will depend on your experience, skills and qualifications. \n Ernest Gordon Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job, you accept the T&C's, Privacy Policy and Disclaimers which can be found at our website.

Quality Auditor (FMCG)£29,000 - £33,000 + Training (Funded Courses) + progressionYorkAre you a Quality Auditor or similar from an FMCG background, looking to join an established business that is offering full training and opportunities to go through multiple funded courses to develop your technical skills and career?On offer is an exciting opportunity to join a well-established business where you will work closely with the Technical Manager to ensure quality, food safety and compliance standards are consistently maintained across the site. You will be involved in internal auditing, HACCP, microbiological testing, traceability and supporting both internal and external audits.This varied role will give you the opportunity to work across the factory, carrying out daily compliance checks, investigating non-conformances and customer complaints, maintaining quality documentation and supporting continuous improvement across the business.This role would suit someone with a Quality Auditor or similar from an FMCG background who is looking to join a well-established company offering full training and opportunities to go through fully funded courses to develop your technical skills and career.The Role:Supporting the Technical Manager with the company's quality assurance and food safety objectivesCarrying out daily compliance checks across factory departments and reporting non-conformancesConducting internal audits covering GMP, HACCP, BRC, hygiene, maintenance, factory fabric and quality systemsMon - Fri (6 am - 3.30 pm)The Person:Background as a Quality Auditor or similar in FMCGLooking for a full-time roleCommutable to YorkReference: BBBH27300BKeywords: Quality Assurance, QA, Quality Control, QC, Quality Technician, QA Technician, Technical Assistant, Food Safety, Internal Auditor, Compliance, Auditing, Food Safety Technician, Technical Assistant, York, Heslington, HoltbyIf you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV.We are an equal opportunities employer and welcome applications from all suitable candidates. The salary advertised is intended as a guideline. The final package offered will depend on your experience, skills and qualifications.Ernest Gordon Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job, you accept the T&C's, Privacy Policy and Disclaimers which can be found at our website.TPBN1_UKTJ

Assistant Manager – Restaurant, Bar & Entertainment \n York \n £30–32k + benefits \n\n • Are you an experienced Hospitality Manager, Bar Manager or Team Leader who loves being at the heart of a busy venue?\n, • Are you confident leading a team, running a shift and making sure everything runs smoothly?\n, • Looking for a role where you can take real responsibility and work closely with an experienced General Manager?\n\n We’re delighted to be exclusively recruiting for an Assistant Manager on behalf of a successful and growing immersive entertainment business. \n With a strong brand, a family feel and ambitious plans for growth, this is a fantastic opportunity to join the business at an exciting time. A brand-new York site is opening, incorporating a restaurant, bar and immersive games, and we’re looking for someone who can help bring the venue to life. \n This is a hands-on role where you’ll be right in the middle of the action. Working closely with the General Manager, you’ll help lead the team, run shifts, maintain standards and make sure every customer has a great experience. \n You’ll be trusted to take ownership when you’re on shift, make decisions, delegate effectively and keep things moving — while providing valuable support to the GM across the wider operation. \n The Role \n As Assistant Manager, you’ll be a key part of the venue management team and the second-in-command on shift. You’ll work closely with the General Manager to deliver a high-performing, well-run venue, while taking responsibility for the day-to-day operation when you’re leading a shift. \n You’ll be responsible for: \n\n • Leading shifts across the restaurant, bar and immersive entertainment operation\n, • Delegating tasks and managing the team effectively\n, • Supporting the GM with the day-to-day running of the venue\n, • Taking charge of the venue in the GM’s absence\n, • Ensuring excellent customer service and a great overall experience\n, • Maintaining high standards across the venue\n, • Coaching, supporting and motivating team members\n, • Helping new team members settle in and develop\n, • Dealing confidently with customer queries and complaints\n, • Supporting opening and closing procedures\n, • Monitoring service, staffing levels and operational performance\n, • Supporting stock control, cash handling and general administration\n, • Identifying issues and taking action to keep the shift running smoothly\n, • Supporting the GM with events, promotions and initiatives\n, • Bringing ideas and suggestions to improve the operation\n\n What We’re Looking For \n We’re looking for someone who is confident, energetic and hands-on, with the ability to take charge when needed while still being a strong team player. You’ll ideally have previous management or supervisory experience within hospitality, restaurants, bars, leisure or entertainment. You’ll be comfortable leading a team, making decisions and managing a busy shift. \n You’ll also bring: \n\n • Experience leading a hospitality, leisure or entertainment team\n, • Confidence delegating and managing a busy shift\n, • A hands-on, lead-from-the-front approach\n, • Strong communication and people skills\n, • The ability to remain calm and organised under pressure\n, • A genuine focus on customer experience\n, • High standards and attention to detail\n, • Energy, enthusiasm and plenty of personality\n, • The confidence to make decisions and take ownership\n, • A willingness to support the GM and wider management team\n, • The ambition to develop your career within a growing business\n\n The Opportunity \n This is a great opportunity to join a brand-new venue from the beginning, working alongside the General Manager to build the team, establish the culture and create a venue customers will want to come back to. \n For the right person, there’s also plenty of opportunity to develop your management experience and progress your career as the business continues to grow. \n If you’re an experienced Assistant Manager, Deputy Manager or Supervisor looking for your next challenge, and you want to be part of something a little different, we’d love to hear from you.

Due to company growth and expansion we’re looking for a Customer Service Advisor to be part of our success story. Supporting with handling complaints in line with Company policy. Adhere to all company policies, procedures, and service level agreements.

Location Home based with frequent travel across our communities Hours 37.5 hours per week, Monday - Friday 09:00 - 17:30 Basis Permanent Salary Up to £35,000 + car allowance & enhanced benefits package About us We are Pegasus Homes Ltd, a vibrant, dynamic business who are proud to design, build, and create high-quality homes with a focus on independent later living for the over 60's. Our current portfolio has some 1100 homes across 44 communities and our developments are beautifully designed offering stunning community living. About our role This is an exciting, newly created role in which you will report to and support our Customer Wellbeing Manager, you will act as the vital link between high-level welfare strategy and localised site operations.Your core responsibilities will include… Resident Support & Case Management • Act as the first point of contact for individual support needs, managing the independent living inbox and responding to non-priority welfare concerns., • Build trusted relationships with residents and their families, providing clear communication and guidance on independent living transitions., • Mobilise across our portfolio to conduct hands-on welfare checks and provide direct support during sensitive periods. Safety & Compliance • Identify, escalate, and co-ordinate safeguarding concerns in partnership with relevant authorities., • Support complaints handling regarding independent living and care services (including Careline and emergency service interactions)., • Provide expert guidance and ‘on-the-day’ support to our Building Community Managers and onsite teams., • Be a point of escalation during the eligibility process and complete assessments where needed. Community Engagement • Champion our Community Engagement strategy including an innovative framework for social, physical, creative, and intellectual activities., • Provide support, training, and resources to onsite teams, assisting with event booking, marketing materials, and fostering a collaborative culture. About you The successful candidate will possess the emotional stamina to handle complex care needs, alongside the organisational skill to manage a diverse regional portfolio. A calm, level-headed approach and a genuine passion for enhancing the lives of older adults are essential. Qualifications & Essential Criteria • NVQ Level 3 or higher in Health and Social Care (Essential), • Formal training in Risk Assessment in Adult Care and Assessment & Eligibility is required., • A valid UK Driving Licence and a genuine willingness to travel across our national portfolio is essential for this field-based role Operational Experience • A proven track record in reactive case management, specifically handling sensitive, urgent, and multifaceted care needs., • Practical experience in identifying and managing safeguarding concerns in strict alignment with Local Authority requirements., • Demonstrable experience in managing complex complaints within a care or independent living environment, ensuring outcomes are both fair and empathetic., • Significant experience acting as the primary welfare link between residents, families, and internal operational teams., • Proven ability to conduct formal assessments and provide documented justification for outcomes., • A background in housing management, older people’s services, or supported housing is highly advantageous. Expertise & Knowledge • A deep understanding of the physiological and psychological challenges facing older adults., • Support complaints handling regarding independent living and care services (including Careline and emergency service interactions) to a satisfactory conclusion., • Sound knowledge of current safeguarding legislation and best practices in resident welfare., • Exceptional verbal and written skills, with the ability to communicate effectively with everyone from residents to senior leadership., • The ability to prioritise a diverse regional caseload, ensuring a rapid and effective localised response. Your attributes • The stamina to provide compassionate grief support and navigate high-stress family dynamics with ease., • A calm, level-headed presence when managing urgent welfare issues or sensitive complaints., • A genuine passion for enhancing the lives of older adults and championing the Pegasus brand values. Good to know • Due to the nature of wellbeing support, a flexible approach to working hours is essential to meet the needs of our residents and respond to urgent situations., • As our developments span the breadth of the country, from the North East to the South West, this position demands a high degree of mobility. You should be a confident long-distance driver who genuinely enjoys the variety of supporting different regions in person. Our benefits & rewards We offer fantastic benefits which look after your Financial, Mental and Physical Wellbeing as we believe it is important that we are able to support our employees across all three of these elements in order to ensure an effective work life balance. By joining us you'll enjoy a benefits package that includes: • Enhanced annual leave & holiday buying scheme, • Contributory pension scheme with additional employer contribution,, • Life Assurance, • Two paid volunteering days per annum, • Employee Assistance Programme, • Health Cash Plan & Virtual GP, • Discounted Gym Membership, • Company Discounts Portal, • Refer a friend scheme and access to internal opportunities Your recruitment journey Once you submit your application, our team will personally review your experience with a human touch. Depending on the role, we may invite you to complete a brief online assessment. From there, you’ll typically move into a one or two-stage interview process. Whether these meetings happen virtually or in person, we’ll always ensure you have the opportunity to visit our communities or offices to get a true feel for life at Pegasus Homes. Whatever the path looks like for your specific role, we promise to keep you updated every step of the way. We are committed to an inclusive workplace and invite applications from all backgrounds, regardless of protected characteristics. If you require any reasonable adjustments or additional support at any stage of your application, please let us know. Please note that in accordance with UK law, we can only consider applicants who currently have the right to work in the UK. If you have the skills & experience we are looking for we'd love to hear from you!

Efficiently resolve customer issues and complaints, thus ensuring a high level of customer satisfaction. Keep abreast of the latest product knowledge, services, and industry trends to enhance the quality of customer support. Mercier Consultancy MD is pleased to announce an opportunity for a Polish S

Permanent, Part Time (21 hours per week) Please note that we do not currently offer any Tier 2 sponsorship About the role Here at Joseph Rowntree Housing Trust, we are seeking a Resident Insight and Improvement Officer to play a key role in ensuring that resident voice and feedback are at the heart of service delivery and continuous improvement across the organisation. The role will analyse and interpret insight from a range of sources, including Tenant Satisfaction Measures (TSMs), complaints learning, engagement activity and customer journey mapping, to identify trends, explore root causes and highlight opportunities to improve the resident experience. Working closely with operational teams, the postholder will support the organisation to learn from resident feedback and complaints by identifying key themes, facilitating discussions with service areas and supporting teams to develop, deliver and monitor meaningful improvement actions. The role will lead Customer Satisfaction (CSAT) and insight meetings with operational teams, helping to understand feedback, monitor satisfaction levels and ensure learning is acted upon. The role is central to the organisation's approach to improving resident experience, ensuring that resident insight is not only captured and understood but actively used to inform decision making, shape service delivery and drive continuous improvement. About you We are looking for someone with experience of analysing resident feedback to identify trends, themes and opportunities for improvement, alongside a good understanding of resident satisfaction measures such as TSMs, CSAT and similar performance indicators. You will be able to translate insight and feedback into practical service improvement actions and demonstrate strong analytical and problem-solving skills, with the ability to interpret both qualitative and quantitative feedback. You will be confident in building effective working relationships with colleagues across different service areas and committed to promoting the resident voice and improving the overall resident experience. You will have the ability to facilitate discussions or workshops with service teams to review feedback, identify learning and identify improvements. An understanding of complaints learning and how feedback can be used to improve services is essential, as is experience of preparing clear reports and summaries that communicate insight and highlight improvement opportunities. You will also have good IT and data-handling skills, including experience of using spreadsheets or reporting tools to review and interpret performance information. Strong organisational skills are important, with the ability to coordinate actions and monitor progress. Our core priority JRHT strives to be a housing association that is sustainable and engaging, providing high quality and continuously improving services and decent affordable homes in well managed communities prioritising those in greatest need. How to apply To apply, please complete the online application. Closing date for applications is 12th October 2026. Please note that we will be shortlisting and interviewing on an on-going basis and reserve the right to bring the closing date forward should enough quality applications be received. Additional Information We are a values driven organisation and our values drive our behaviours. We're at our best when we're continually building on trust, showing we care and making a difference – and we hope others will do the same. We are committed to creating an inclusive and welcoming workplace, where all colleagues can be themselves. Whilst most non-resident facing roles may be able to spend some time working remotely, there is an expectation that colleagues will attend the office regularly. Our commitment to Equality, Diversity and Inclusion At JRHT we believe in giving everyone an equal chance to succeed. Applications are welcome from all regardless of age, disability, marriage or civil partnership, pregnancy or maternity, religion or belief, race, sex, sexual orientation, trans status or social economic background. We positively encourage applications from people with experience of living in poverty. As part of our commitment to equity and specifically anti-racism, we operate an anonymised recruitment process so that bias is eliminated from the shortlisting process. We are a Disability Confident Employer. This means that we are committed to the recruitment, progression and retention of disabled individuals. We offer interviews to disabled candidates who meet the minimum criteria for the job. If you have a disability, please tell us if you would like to be considered for an interview under the Disability Confident Scheme. TPBN1_UKTJ

Vacancy: Asset & Energy Technical Lead Closing date: Wednesday 23 September Shortlisting: Friday 25 September Proposed Interview date: Thursday 1 October Salary: £46,431 The Assets & Energy Technical Lead plays a pivotal role in supporting Hedyn's asset management and decarbonisation ambitions. Working within the Property & Place team, the post holder will lead on energy data management, asset analysis, and the development of long-term investment and retrofit programmes to improve the energy efficiency and sustainability of Hedyn's homes. The role combines technical expertise, data-driven decision making, and strategic planning to ensure compliance with regulatory standards while helping deliver Hedyn's Decarbonisation Roadmap. This is an excellent opportunity for a skilled asset, energy, or sustainability professional who is passionate about improving homes, reducing carbon emissions, and delivering better outcomes for customers. Full UK driving licence with access to a vehicle and business insurance is required • Lead role in the developing of programmes of improvement works following PAS2035 methodologies., • Ensure compliance with:, • WHQS 2023, • Renting Homes (Wales) Act 2016 & FFHH, • Energy Performance of Buildings Regulations, • Domestic energy data standards (RdSAP/SAP), • PAS 2035, • Develop and maintain all SAP/Energy property data and associated databases to ensure it is accurate, reliable and reportable upon, • Advise on the production of reports, dashboards and analytics to support strategic planning, business cases and regulatory returns., • Be responsible for collating, analysing, modelling and interpreting data (such as RdSAP data) to inform the Decarbonisation Roadmap and investment plans., • Support the understanding of customers preferences and energy performance to deliver benefits to customers and improve the overall sustainability of the portfolio., • Coordinate the development and delivery of Hedyn's energy and decarbonisation programmes including EPC improvement, retrofit planning, and fuel poverty reduction., • Monitor and maintain compliance with emerging Welsh Government retrofit pathways and heat decarbonisation policy., • Work closely with the Asset Delivery team to ensure whole-home approaches (heating, ventilation, energy efficiency) are integrated., • Provide technical specification for external funding bids and grant compliance, • Coordinate energy-related risk assessments and support alignment with building safety requirements., • Ensure high standards of data quality, professionalism and consistent working practices., • Support workforce development, technical training and role competency across the asset function., • Ensure programmes are developed in compliance with all asset-related landlord duties including:, • WHQS 2023 evidence requirements, • FFHH (Fitness for Human Habitation), • Damp & Mould guidance (including Welsh Government expectations), • Energy performance regulations, • Support internal assurance and external assurance providers (e.g., auditors, consultants) with data and evidence., • Identify and elevate emerging risks relating to asset data, building condition or energy performance., • Support the Senior Asset Strategy Manager to develop long-term investment plans, including 30-year asset strategies, capital programmes and reinvestment priorities., • Provide intelligence on components, energy needs, disrepair trends, and customer insights to support evidence-based decision making., • Advise on asset viability, net present value, component life assumptions and strategic options appraisals., • Assist the Head of service to deliver Hedyn's Corporate Strategy and assist in the development and implementation of procedures., • Provide high level, expert professional or technical advice, guidance, consultation, and solutions in an intelligible and timely fashion to colleagues or senior management. Provide practical solutions to complex technical issues, taking specialist advice as necessary., • Developing a network of collaborative, productive and effective working relationships with colleagues across the association, to ensure a one team approach is taken to service delivery., • Effectively communicate with customers, private occupants and leaseholders and other stakeholders, ensuring all complaints and queries are dealt with in accordance with Hedyn policy. Drive service improvements through technology and innovative working methods that ensures value for money services for customers., • Perform any other duties as directed by your Line Manager in furtherance of the organisation and individual objectives and policies., • To always work in a safe and appropriate manner to meet the duties and responsibilities within the Health and Safety policies and procedures of the association. (Please refer to the attached recruitment pack for more information.) For further information about the role, please contact We believe Hedyn is a great place to work and it's important to us that our people feel the same way. As well as offering varied and fulfilling careers, we want every colleague to feel appreciated. That means having the best possible benefits package, the flexibility to maintain a great work-life balance and the opportunity to achieve your full potential. We are still at the beginning of our journey. Join us to help shape it. We offer an attractive pension scheme with generous employer contributions of up to 12%. You are able to determine the level of contributions that is right for you. You'll start on 25 days annual leave (+ Bank Holidays) which would increase gradually to 30 days following 3 years' service. You're trusted to manage your time to work in a way that meets the needs of our customers, colleagues and communities. At Hedyn, we believe that 'work is something you do rather than somewhere you go.' We have a flexible benefits package that allows colleagues to spend £625 towards the benefits that suit them. There is a wide range of benefits available to choose from including Private Medical Insurance, Health Cash Plan, the option to have your professional memberships paid for, and Electric Vehicles. We want you to be at your very best. Please feel free to let us know of any changes we can make at any point in the recruitment process that will help support your application. #J-18808-Ljbffr

Joseph Rowntree Housing Trust in the United Kingdom seeks a Resident Insight and Improvement Officer to place resident voice at the heart of service delivery and continuous improvement. You will analyse feedback from TSMs, CSAT and complaints, identify trends, translate insights into practical service actions, and lead meetings with operational teams to monitor progress and share learning. The role combines data handling, report writing, and cross-team collaboration to drive measurable #J-18808-Ljbffr

We are looking for an Assistant Site Manager in York, YO43 Start Date: ASAP Location: Rotherham, S60 Pay: (Apply online only) per day We’re looking for an experienced Assistant Site Manager to join a 5 star well known house-builder on a 2-5 bed new build housing development in Rotherham, S60 , working on timber frame and traditional homes. This is a temporary position for someone with a proven track record delivering volume new build sites to a high standard. The development consists of standard NHBC-spec volume housing and our client places strong emphasis on Health & Safety, build quality, and customer care, and is looking for an Assistant Site Manager who is well-organised, and confident running a fast-paced but tidy site. PLEASE NOTE: They will only consider candidates with experience working for national well known house-builders - not small private developers. • Adherence to the Company quality standards including Management of defects, compliance with specification, compliance with materials / workmanship schedules, subcontractor code of conduct, considerate Constructors Scheme, • Helping keep site clean and tidy., • Helping to lead and coordinate the site team, • Assisting with the preparation of the Health and Safety file, • Oversee day-to-day site operations and ensure build programmes are achieved, • Manage trades, subcontractors, and suppliers effectively, • Ensure strict adherence to Health & Safety, NHBC standards, and company quality procedures / initiatives including PPE, Site Inductions, Management of Method Statements/Risk Assessments, Work Permits, Scaffold/Lifting equipment inspections, • Coordinate with internal departments and external inspectors, • Lead on snagging, customer care, and handover standards, • Report directly to the Contracts Manager initiatives including PPE, Site Inductions, Management of Method Statements/Risk Assessments, Work Permits, Scaffold/Lifting equipment inspections, • Maintaining and update Construction Phase Health & Safety plan as works proceed, • Liaising with the client, consultants, contract administrator, head office etc., • To be responsible for the opening and closing of the site facilities, • Management of site facilities; welfare, toilets, offices, compound area etc., • To assist in the management of project specific preliminaries, • Co-ordinating the Sub-Contractors as appropriate, • Preparation / assistance with the site progress reports, • Safe storage and co-ordination of materials, • To be responsible for the accurate / timely completion of site based documentation, • Attendance at project and company related meetings, • To ensure all relevant resident and public complaints are resolved efficiently, • Minimum 3 years experience as an Assistant Manager on new build housing sites, • Proven experience running/ assisting sites for recognised UK housebuilders, • Consistent, long-term roles showing Assistant site management stability, • Up-to-date SMSTS, First Aid, and CSCS, • Excellent organisational and communication skills Please note: only candidates with solid experience delivering new build housing projects for established house-builders will be considered! #J-18808-Ljbffr

Department: Risk and Compliance Employment Type: Permanent - Full Time Location: Birmingham Ready to take the lead on complex legal risk and compliance matters in a firm that advises organisations and individuals, making a positive difference to society? You will support the Head of Risk, Compliance & Knowledge in delivering a specialist risk and compliance service across the firm. Working closely with partners, legal teams and business services colleagues, you will provide expert guidance on complex regulatory matters and help ensure compliance across the sectors we serve, including housing, property, social business and charities. • Provide technical advice on SRA Standards & Regulations, AML, conflicts, data protection and wider regulatory requirements., • Lead compliance audits, investigations and risk reviews, identifying improvements and driving best practice., • Manage professional indemnity claims and support complaints handling and regulatory reporting., • Deliver training, guidance and challenge to partners and senior stakeholders on risk and compliance matters., • Lead projects responding to regulatory change and emerging compliance risks across the firm., • Significant legal sector risk and compliance experience with strong knowledge of SRA regulation, AML, conflicts and data protection., • Proven ability to interpret complex legislation and apply regulatory requirements within a commercial legal practice., • Confidence to influence, challenge and support partners and senior stakeholders on compliance issues., • Experience of claims management, compliance audits and regulatory investigations., • Strong communication skills with the ability to deliver clear advice, training and written guidance., • Birmingham, located roles, we have a newly refurbished office in the City centre with an on-site café and free use of Gym facilities, • For Manchester vacancies, we have a City Central site, with newly refurbished facilities, • Hybrid working, • 25 days holiday, 2 gift days at Christmas., • The opportunity to give back and have 3 days available for social purpose volunteering., • All IT equipment and support for effective home working, • An excellent development training programme and opportunities to grow sector expertise #J-18808-Ljbffr

Please note that we do not currently offer any Tier 2 sponsorship Here at Joseph Rowntree Housing Trust, we are seeking a Resident Insight and Improvement Officer to play a key role in ensuring that resident voice and feedback are at the heart of service delivery and continuous improvement across the organisation. The role will analyse and interpret insight from a range of sources, including Tenant Satisfaction Measures (TSMs), complaints learning, engagement activity and customer journey mapping, to identify trends, explore root causes and highlight opportunities to improve the resident experience. Working closely with operational teams, the postholder will support the organisation to learn from resident feedback and complaints by identifying key themes, facilitating discussions with service areas and supporting teams to develop, deliver and monitor meaningful improvement actions. The role will lead Customer Satisfaction (CSAT) and insight meetings with operational teams, helping to understand feedback, monitor satisfaction levels and ensure learning is acted upon. The role is central to the organisation’s approach to improving resident experience, ensuring that resident insight is not only captured and understood but actively used to inform decision making, shape service delivery and drive continuous improvement. We are looking for someone with experience of analysing resident feedback to identify trends, themes and opportunities for improvement, alongside a good understanding of resident satisfaction measures such as TSMs, CSAT and similar performance indicators. You will be able to translate insight and feedback into practical service improvement actions and demonstrate strong analytical and problem-solving skills, with the ability to interpret both qualitative and quantitative feedback. You will be confident in building effective working relationships with colleagues across different service areas and committed to promoting the resident voice and improving the overall resident experience. You will have the ability to facilitate discussions or workshops with service teams to review feedback, identify learning and identify improvements. An understanding of complaints learning and how feedback can be used to improve services is essential, as is experience of preparing clear reports and summaries that communicate insight and highlight improvement opportunities. You will also have good IT and data-handling skills, including experience of using spreadsheets or reporting tools to review and interpret performance information. Strong organisational skills are important, with the ability to coordinate actions and monitor progress. JRHT strives to be a housing association that is sustainable and engaging, providing high quality and continuously improving services and decent affordable homes in well managed communities prioritising those in greatest need. We are a values driven organisation and our values drive our behaviours. We’re at our best when we’re continually building on trust, showing we care and making a difference – and we hope others will do the same. We are committed to creating an inclusive and welcoming workplace, where all colleagues can be themselves. Whilst most non-resident facing roles may be able to spend some time working remotely, there is an expectation that colleagues will attend the office regularly. At JRHT we believe in giving everyone an equal chance to succeed. Applications are welcome from all regardless of age, disability, marriage or civil partnership, pregnancy or maternity, religion or belief, race, sex, sexual orientation, trans status or social economic background. We positively encourage applications from people with experience of living in poverty. As part of our commitment to equity and specifically anti-racism, we operate an anonymised recruitment process so that bias is eliminated from the shortlisting process. We are a Disability Confident Employer. This means that we are committed to the recruitment, progression and retention of disabled individuals. We offer interviews to disabled candidates who meet the minimum criteria for the job. If you have a disability, please tell us if you would like to be considered for an interview under the Disability Confident Scheme Closing date for applications is 12th October 2026. #J-18808-Ljbffr

Post Covid, the working world has changed, with visitor and occupier experience at the heart of everything we do. Our Welcome Ambassadors are the first and last impression that people will have with our brand, and the brands of those we provide office space for. In order to attract and retain occupiers and top talent whilst enabling growth within a challenging market, our workplaces have become an ‘experience destination’ in themselves. Increasing office utilisation is now firmly at the forefront of our client objectives, and our Workplace Experience roles are uniquely positioned to support desirable outcomes. Our ambition at Avison Young is simple – deliver a dynamic, market leading client solution that captures modernised needs, and drives enhanced engagement throughout the entire community in new and exciting ways. We are building for the future, and you will play a huge part in creating brand advocacy whilst delivering excellence for our clients. Our Welcome Space Ambassadors are the first and last impression that people will have with our brand, and the brands of those Occupiers we represent. It is essential that a positive, memorable experience is delivered to all those walking through our doors. The opportunities available to us connect and engage with our customers in new and exciting ways outside of the traditional receptionist duties make our roles more attractive to those with a passion for service running through them. Avison Young are seeking to create thriving spaces that welcome everybody; informal meetings, social meetings, networking, and relaxation spaces, and we want our Welcome Space Ambassadors to be the wow differentiator within them. The role is also key in supporting and promoting our client brand values. You will be responsible for ensuring every building user is provided with an exceptional experience. This could be provided within a variety of ways and locations; however, this role will predominantly be based out within the lobby floor ready to receive, triage and support incoming customers. You will own the space around you, demonstrating pride in its appearance. You will constantly seek and implement new ideas, initiatives, and facilities to create a community feel which provides encouragement to others to maximise use of the space. Where available, you will utilise technology to implement an efficient and effective check‑in, support onward travel and provide an ongoing experience and community focused service solution, alongside your friendly, informative, and interactive delivery. We want you to push the boundaries of the possible as you seek to provide the best‑in‑class user experience, always finding the hidden opportunity to surprise and delight our customers. Our values are inherent to the success of this role. They are more than just words; they are the DNA that drives our culture and define how our people and services exceed expectations. Along with our Behaviours Playbook, they are our ways of working together, delivering for others and our all‑round service ethos. • Provide a user focused service experience that is built on the foundations of exceeding expectations, making each and every visitor and employee feel important and valued, • Always demonstrate the behaviours set out in the ‘Behaviours Playbook’, • Ensure the cleanliness and upkeep of the space, including entryways, surfaces, glass windows and doors are free from fingerprints escalating to cleaning operative as required, • Welcome all users into the building in a warm, friendly, and efficient manner, supporting the onward journey where required, • Ensure no unauthorised access is gained by following established visitor procedures for all, • Ensure you are aware of the space around you, challenging any unusual situations appropriately, • Ensure the location is adequately secured prior to leaving in line with established procedures, including locking of doors and switching off relevant appliances, lights etc as confirmed in training, • Ensure you are knowledgeable about all occupiers within the building, and strive to build positive relationships with key contacts within each, • Create and disable access passes as required for long term use (Occupiers) and day use (Visitors) in line with established procedures, • Liaise with occupier contacts to promote the benefits of available technology to pre‑book visitors, and assist with tailored pre‑arrival confirmation information and pre‑arrival guest services as required, • Support efficient check‑in of visitors, utilising technology where possible to ensure efficient and cost‑effective solutions are promoted, • Ensure quick communication of visitor arrivals is achieved where automated options are not utilised, • Continuously drive relationships and connectivity with all building users to better understand their views on changing needs and requirements of the service delivery, keeping aware of service trends and seeking solutions to introduce them into the everyday service, • Utilise technology to drive communication and community within your space, • Use autonomy given to take ownership of the welcome spaces, taking pride in appearance, and regularly reviewing innovative opportunity the space can accommodate, • Promote, manage, and maintain the use of touch down areas within the Welcome spaces as well as other facilities within the building / community as appropriate, • Where appropriate, provide waiting visitors with a hot/cold beverage and offer any further support if needed, acting as a representative for, and until they are collected by, their host, • Champion a ‘One Team’ approach with other service providers to ensure the service is seamless in appearance to the user, • Build and maintain a current, working knowledge of all FOH policies, procedures, systems and tools in order to provide building users with information as required, • View all challenges and complaints as an opportunity; seek to resolve the situation in a way that excels expectations, ensuring to elevate to your line manager where required, • Be an advocate for change, motivating and supporting others with the introduction of new initiatives, • Continuously seek and action feedback on service delivery and opportunity, • Play an active role in reviewing, and creating improvement plans from external audit reports, • Network with your Experience colleagues around the UK, building relationships and supporting each other, • Offer input and perspective at team meetings, demonstrating reason and emotional intelligence, • Offer input into the monthly client report, taking ownership of allocated sections as requested, • Take an active role in training and supporting new/cover colleagues through their induction period, • Attend training courses as required, actively seeking to introduce learnings into everyday service, • Take charge of your own development, actively contributing to appraisals and seeking training opportunity, • Ensure Health and Safety requirements within your remit are monitored, escalating where appropriate ensuring that you do not endanger yourself or others in your working environment, • Where agreed within your location, monitor CCTV and elevate any concerns appropriately (CCTV SIA License required), • Ensure compliance (zero tolerance policy) with all Avison Young policies, including but not limited to; GDPR, Bribery, Bullying and Harassment, and unconscious bias, • Participate and assist with client visits and prospective occupier show rounds, • To portray yourself as an Ambassador for Avison Young at all times This job description is not intended to be a complete list of all tasks. Your day‑to‑day workstreams may include tasks not listed above and it is expected that you will demonstrate a positive, ‘can do’ approach to any other reasonable duties requested of you with the correct escalation of concerns where required. It is a live document and will be reviewed and reissued as appropriate in line with any changes to our service requirements. • SIA Licensed (Security and CCTV where required), or willingness to achieve accreditation (Please discuss with your recruiter if you do not currently have an SIA License), • Exudes passion for service delivery in their character, • Has a proactive, motivated, good natured personality, • Always communicates in a positive tone, • Possesses a very customer focused manner, confident in delivering exceptional services in all circumstances and environments, • Has a passion for technology and opportunity to utilise within service delivery environment, • Thrives in an environment where providing solutions is key to success, demonstrating creativity to problem solving, • Is a change advocate, • Forward thinking, and wants to continuously develop the service and themselves, • Excellent attention to detail – always seeking to find the hidden opportunity to wow whilst ensuring the security of the building, • Team player, supports all colleagues to achieve with a ‘One Team’ focus, • Maintains pride in personal appearance, following any guidelines set by the company, • Ability to react quickly, and prioritise needs in a fast‑paced environment, • Previous experience within a service delivery environment similar to hotels, airlines etc and confidence to demonstrate at interview, • Previous experience and comfort working with technology in service delivery, and possessing the ability to adapt to new technology as it is launched and confidence to demonstrate at interview, • Ability to demonstrate understanding of, and previous experience of delivering, exceptional service at interview, • Confident communicator, • Competent user of Microsoft Office suite, • Fluent written and spoken English, • This is not a ‘desk‑only’ based role; you will be expected to be present and mobile within the Lobby area for parts of the day At Avison Young, we are committed to building an inclusive culture that empowers all of our employees to thrive, be successful and feel a sense of belonging. Avison Young is an equal opportunity employer and is committed to treating all its employees and job applicants equally. If you are person with a disability, if you are neurodivergent, or if you have a condition that you believe may affect your performance during our selection process, Avison Young will be happy to make reasonable adjustments to our processes for you. #J-18808-Ljbffr

We're working with an established and growing business based in Stokesley to appoint an experienced Commercial Office Manager. This is a newly created management position offering the opportunity to take ownership of a B2B Commercial Office team and genuinely influence how the business operates. Key responsibilities will include: • Leading, motivating and developing a team of around nine people., • Creating clear accountability, structure and consistent working standards., • Managing workloads and ensuring resources are used effectively., • Coaching and developing team members to support their progression., • Overseeing customer service, order processing, pricing, invoicing and dispatch., • Managing customer escalations, complaints and delivery issues., • Establishing and monitoring KPIs around customer service, order processing, response times and OTIF., • Identifying performance issues and implementing improvements., • Reviewing and redesigning existing processes where required., • Writing and embedding SOPs and clear ways of working., • Driving a culture of continuous improvement., • Supporting the implementation, • Contributing to wider CRM development and improving the use of systems and data., • Working closely with Sales, Operations, Purchasing and Finance., • Improving communication between departments and reducing duplication and unnecessary handovers. What we're Looking For: You'll ideally have experience managing a customer-facing or commercially focused team and be confident taking ownership of both people and processes. You'll need to be someone who can balance strong people management with a hands-on, commercially focused approach. Experience of the following would be particularly useful: • Managing and developing teams, • Customer service and order processing, • Commercial office or sales support environments, • Process improvement and implementing new ways of working, • KPI and performance management, • ERP and/or CRM systems, • SOP development and implementation, • Managing escalations and resolving problems, • Working collaboratively across multiple departments, • Supporting business change and system implementations JBRP1_UKTJ

Junior Quality Auditor £29,000 - £33,000 + Training + Benefits + progression York Do you have a background in a production or manufacturing environment or similara? Are you looking to join an established business who are offering full training and opportunities to go through multiple courses to develop your technical skills and career? On offer is an exciting opportunity to join a well-established business where you will work closely with the Technical Manager to ensure quality, food safety and compliance standards are consistently maintained across the site. You will be involved in internal auditing, HACCP, microbiological testing, traceability and supporting both internal and external audits. This varied role will give you the opportunity to work across the factory, carrying out daily compliance checks, investigating non-conformances and customer complaints, maintaining quality documentation and supporting continuous improvement across the business. This role would suit someone from a production or manufacturing environment who is looking to join a well-established company offering full training and opportunities to go through courses to develop your technical skills and career. The Role: • Supporting the Technical Manager with the company's quality assurance and food safety objectives, • Carrying out daily compliance checks across factory departments and reporting non-conformances, • Conducting internal audits covering GMP, HACCP, BRC, hygiene, maintenance, factory fabric and quality systems, • Monitoring temperatures, air temperatures, data loggers and other quality control checks, • Carrying out pre-operation hygiene inspections across the abattoir and boning hall, • Collecting and coordinating microbiological samples, environmental swabs and meat samples for laboratory testing, • Mon - Fri (6 am - 3.30 pm) The Person: • Background in a production or manufacturing environment or similar, • Looking for a full-time role, • Commutable to York Reference: BBBH27300A Keywords: Quality Assurance, QA, Quality Control, QC, Quality Technician, QA Technician, Technical Assistant, Food Safety, Internal Auditor, Compliance, Auditing, Food Safety Technician, Technical Assistant, York, Heslington, Holtby If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV. We are an equal opportunities employer and welcome applications from all suitable candidates. The salary advertised is intended as a guideline. The final package offered will depend on your experience, skills and qualifications. Ernest Gordon Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job, you accept the T&C's, Privacy Policy and Disclaimers which can be found at our website. JBRP1_UKTJ

Reporting to: Site Shipping & Logistics Manager We are looking for a Facilities Maintenance Coordinator to support the safe, efficient and reliable operation of our buildings, services, equipment and wider site infrastructure at our Port Clarence Offshore Base. This is a varied, coordination-focused role where you will act as a key point of contact for day-to-day facilities and maintenance requirements. You will help ensure maintenance issues are logged, prioritised, allocated and followed through to completion, working closely with internal teams, tenants, contractors and suppliers. The role will suit someone with good practical awareness of facilities, site services or maintenance operations, combined with strong organisation, communication and follow-up skills. Key Responsibilities You will be responsible for coordinating a range of facilities, maintenance and site support activities, including: Building and Facilities Maintenance • Coordinating general building maintenance and repair requirements across site and office areas., • Logging, prioritising and monitoring maintenance requests to ensure timely completion., • Arranging repairs and maintenance relating to lighting, plumbing, drains, toilets, doors, roof, locks and general building fabric., • Liaising with internal resources and external contractors to ensure work is completed safely and to the required standard. Contractor and Supplier Coordination • Arranging contractor attendance for maintenance, repair and inspection activities., • Ensuring contractors are appropriately inducted, authorised and aware of site safety requirements, including permit to work procedures., • Monitoring contractor progress and escalating any performance, safety or quality concerns. Tenant Management and Site Services • Monitoring tenant activity to support compliance with site rules, safety requirements and agreed operating arrangements., • Identifying, recording and escalating tenant infringements, including unsafe practices, unauthorised access, poor housekeeping, misuse of site services, parking issues, waste concerns or breaches of procedures., • Liaising with tenants, internal departments and management to resolve day-to-day facilities or service issues., • Ensuring tenant-related issues, complaints, defects or service requests are logged and followed through to resolution. About You We are looking for someone who is: • Safety conscious and proactive., • A practical problem solver., • Well organised, with the ability to prioritise competing demands., • A strong communicator who can work effectively with employees, tenants, contractors and suppliers., • Confident following up actions through to completion. Experience and Qualifications The successful candidate will ideally have: • Experience in facilities, maintenance coordination, site services, logistics, operations support or a similar role., • A good practical understanding of building maintenance, site services, plant support and general facilities requirements., • Experience coordinating maintenance tasks, contractors, checks and follow-up actions., • IOSH Managing Safely, or willingness to work towards this. Why Join? This is an opportunity to join a well-established engineering business with a strong focus on safety, quality, teamwork and operational excellence. You will play an important role in supporting the smooth running of a large and varied operational site, working with a broad range of internal and external stakeholders. To apply: Please submit your CV and covering letter including salary expectations and notice period. Due to the nature of activities, applicants must be UK Nationals and be willing to undertake BPSS background checks. JBRP1_UKTJ

About us Kwik Fit has been a household name in tyre fitting and car servicing for more than five decades. The PerksYou'll be in for some of the best benefits in the industry. In more than 600 Centres around the UK, we fit tyres, fix brakes, carry out MOTs and cure the most complex car complaints.

You’ll support the Complaints Lead with complaints from initial acknowledgement through to resolution, while helping the firm identify themes and improve its client care. Complaints Assistant – Risk & Compliance. Reviewing matter files, correspondence and other evidence to investigate client com

Due to ongoing growth, they are looking to appoint a Customer Claims Complaints & QA Specialist to join their newly established claims team in Manchester. This is a newly created role offering the opportunity to play a key part in shaping complaints handling and quality assurance processes within a

Maintaining the LLP's Complaints Register and maintaining accurate records of all complaints and outcomes in line with regulatory requirements. Managing the end-to-end complaints process, ensuring timely and effective resolution and act as the primary point of contact for client complaints and conce

Experience managing Stage 1 and Stage 2 complaints. We are currently looking for experienced Complaints Resolution Officers to join a social housing service on an initial 6-month temporary contract. The role will focus on investigating and resolving Stage 1 and Stage 2 housing complaints, managi

Lendable is seeking a dynamic Complaints Team Leader to manage and develop a high‑performing Complaints Officers team. Lead, coach and collaborate with Operations and Product to translate feedback into meaningful changes, with a culture of innovation and accountability across the complaints functi

Knowledge and experience of handling complaints in an NHS setting.

You will lead the Repairs Support Team (up to six staff) and be responsible for planning and scheduling repairs, as well as managing customer complaints to ensure service standards and timely responses.

This is an excellent opportunity for an experienced complaints professional to take on a varied caseload within a busy social housing environment, with responsibility for Stage 1 and Stage 2 complaints, as well as Housing Ombudsman cases. As a Complaints Resolution Officer, you will manage complaint

The post emphasizes handling complaints, delivering training, and contributing to service improvement across trust sites.

Vivid Resourcing Ltd is seeking an experienced Housing Complaints Officer for a 3-month contract in the West Midlands. The role involves investigating and resolving resident complaints, coordinating with housing, repairs, and other teams to ensure timely and high-quality responses. The ideal candida

Recruitment Services Ltd is recruiting a Complaints Resolution Officer for a 6-month temporary, full-time contract in Basildon. You'll investigate complex housing complaints and manage Housing Ombudsman cases to resolution, ensuring fair, evidence-based responses.

As a Complaints Manager in the financial services industry, based in Manchester, you'll oversee the handling of customer complaints, ensuring they're resolved effectively and in line with regulations. Manage the end-to-end complaints process, ensuring timely and satisfactory resolutions. Deliver tra

Experience investigating and resolving complex complaints within a local authority, housing association or social housing environment. Experience handling Stage 1 and Stage 2 complaints. We are supporting to recruit three Complaints Resolution Officers on a full-time, 6-month temporary basis.

Tripod Partners are recruiting for a Send Complex Case, Tribunal & Complaints Officer for Sunderland Together for Children. The role leads tribunal, mediation, and complaints activities relating to EHCPs and SEND casework, with responsibility for robust evidence and representing the Local Authority

You will manage a caseload of private rented sector complaints, carry out proactive HMOs inspections, and ensure compliance with housing standards and regulatory requirements.

Simpson Millar LLP Solicitors is seeking a Complaints Manager to lead the end-to-end handling of client complaints. The successful candidate will oversee the complaints register, provide clear communication to clients and Fee Earners, and drive improvements to reduce future complaints while reportin

Essex-based local authority is seeking three Complaints Resolution Officers to join its housing service on an initial six-month temporary contract. You will handle Stage 1 and Stage 2 complaints, as well as Housing Ombudsman cases, ensuring timely, fair and well-documented responses for residents an

Carrington West is seeking experienced Complaints Resolution Officers to join a social housing service on an initial 6-month temporary contract. The role focuses on investigating Stage 1 and Stage 2 housing complaints, managing Housing Ombudsman cases, and driving service improvements.

Send Complex Case, Tribunal & Complaints Officer - Sunderland Together for Children - £27. To lead the tribunal, mediation, dispute resolution and complaints functions relating to the identification and assessment of children and young people with special educational needs and disabilities and the

Michael Page is seeking a Complaints Manager in the financial services sector, based in Manchester, to oversee the end-to-end handling of customer complaints and ensure resolutions comply with regulations.

Analyze customer complaints data to identify trends and root causes, providing actionable insights and recommendations for organizational improvement.

Analyze customer complaints data to identify trends and root causes, providing actionable insights to stakeholders and driving business decisions and process improvements.

Are you ready to shape the future of water infrastructure?.In this role, you’ll play a key part in delivering multi-billion-pound capital programmes across the UK water sector, contributing to projects ranging from small rural sites to complex, multi-million-pound infrastructure and non-infrastruc

This is a fantastic opportunity for someone with experience in complaints handling, compliance, quality assurance, or customer service who enjoys resolving issues and improving customer outcomes. Manage and investigate customer complaints through to resolution. Previous experience in complaints hand

Seeking a Complaints Team Leader for a social housing repairs and maintenance contractor to manage a busy contact center.

Managing the customer complaints programme, ensuring complaints are properly logged, investigated and responded to in line with internal standards and relevant regulations. Are you experienced in complaints handling, quality assurance or customer service investigations? Do you have an eye for detail

This role analyzes complaints data to identify trends and drive business improvements, working closely with operations and stakeholders.

As a Care Assistant at a Barchester care home, you'll help residents enjoy each day by making sure they get the quality care and support they deserve.You'll assist with daily living, providing support and companionship and sharing great moments and memories too.It's a chance to bring your dedication

JOIN DHL E-COMMERCE AS A VAN DRIVER THIS AUTUMN.Our busiest period is approaching and we’re looking for motivated multi-drop drivers to join us for our peak period! .Whether you already have a suitable van or need access to one, now is the perfect time to get on the road.Enjoy consi

As a Regional Senior Care Assistant with Barchester care homes, you'll deliver warm, empathetic and respectful care and support across a 20-mile radius to help our residents get the most out of life.On a practical level, you can expect to monitor the delivery of care when on duty, contribute to the