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Who are we? South Western Railway (SWR) operates over 1,500 services each weekday across the network and employs more than 5,000 people. We provide easy and convenient mobility, connecting people and communities in South West London, southern counties of England, and the Isle of Wight. Join our team and help us continue to bring people together to get the most out of life. About the job The role of Fire Engineer plays a critical role in safeguarding South Western Railway's people, infrastructure and operations by leading on fire safety engineering and compliance across a diverse and complex estate. This includes providing expert guidance on fire risk, managing compliance with legislation, implementing robust fire strategies and ensuring that all stations, depots and facilities meet the highest fire standards. The role provides technical assurance on new and existing infrastructure works, ensuring that fire safety is embedded in design, delivery and operational practice, promoting a strong fire safety culture. The role will be pivotal in ensuring the safety of customers, colleagues and the public. Your main responsibilities will be: • Lead on all fire safety matters across South Western Railway premises, assets and facilities excluding rolling stock., • Ensure South Western Railway are complying with all statutory obligations under the Regulatory Reform (Fire Safety) Order 2005, Railway Safety Regulations, Building Regulations, Health and Safety at Work Act 1974 and other relevant legislation., • Develop, implement and maintain prioritised fire safety strategies, policies and fire engineering solutions across all property types, including sub-let and heritage sites. Priorities to be identified against risk to both life and property., • Undertake and/or manage fire risk assessments (FRAs), validate all recommendations/actions and ensure their timely completion., • Conduct audits and inspections of fire related planned maintenance and works, analyse results and making recommendations to the Station Facilities and Asset Manager., • Provide expert fire engineering advice on all projects, ensuring fire safety requirements are met at all stages., • Work in alliance with colleagues in Network Rail to guide remits and specifications and ensure the correct standards are met., • Liaise with internal teams such as Business Continuity, Engineering and Safety and external stakeholders (contractors, fire authorities, regulatory bodies, insurers etc.) on fire matters., • Lead incident investigations involving fire safety breaches or near misses, identifying root causes and ensuring corrective action is taken., • Ensure Fire Safety Training and briefings to staff at all levels, are reflective of current legislation, tailored to the rail environment (stations and depots) and promote a strong safety culture., • Maintain comprehensive records, reports and registers relating to fire safety and engineering controls., • Review Voice of the Customer, NRPS and other sources of customer feedback to ensure any issues relating to fire are actioned and completed, and engage with Customer Complaints and action any complaints issued, • Review our existing contract templates and agreements and any SWR guidance documents on the management of the contracts to ensure they meet the company's and legislative standards in relation to fire safety. Produce documents as required where gaps are identified., • Comply with all Health & Safety policy and legislation in the performance of the duties of this post., • Carry out contactor monitoring to ensure works are delivered in line with Fire Safety Standards., • Comply with all aspects of the Data Protection Act and GDPR., • The job may entail working or travelling outside normal working hours and will require attendance at any location where SWR has property or assets. You'll need: Essential • Degree (or equivalent experience) in Fire Engineering, Fire Safety or Building Service Engineering with Fire Specialism, • Membership of a recognised professional body (e.g. Institution of Fire Engineers (IFE), IOSH or similar), • Minimum 5 years' experience in a fire safety or engineering compliance, including project work and fire risk management., • Demonstrable experience of leading fire safety or fire engineering services in a multi-site, complex environment, • Strong knowledge of:, • Regulatory Reform (Fire Safety) Order 2005, • London Plan Policy (Fire Safety) Feb 2022, • Building Regulations (Approved Document B), • Firecode / BS 9999 / BS7974, • Risk assessment methodologies, • Fire Safety Training and Communication, • Ability to manage and prioritise work across multiple sites, with strong analytical and reporting skills., • Ability to review technical submissions, and advise on design and specification from a fire engineering standpoint, • Post is expected to consult with key stakeholders on decisions with operational and financial implications for the company., • Post is expected to make decisions on behalf of the company that fall within the agreed contractual responsibilities of the company/supplier., • Analytical approach to problem solving., • Ability to comprehend the Company's wider business strategies., • Consultative approach, possessing excellent negotiating skills., • To have previous experience in infrastructure environment, transport or rail, • Knowledge or rail-specific fire safety standards and Network Rail/ORR interfaces., • NEBOSH or similar qualification, • Understanding of fire modelling, compartmentation design, and passive/active system integration, • Have experience of working on NEC4 contracts or complex client-side compliance environments, • Experience of asset management systems, • Full driving licence Working pattern You will work an average of 37 hours per week across 5-days, typically, Monday - Friday, office hours. The Reward In return we offer a competitive salary and a variety of valuable benefits, including: • Free duty and leisure travel on SWR services for employees, • Free leisure travel for spouse/partner and dependants (criteria dependent), • 75% discount on many other train operating companies, • Full training and support with development, • Excellent pension scheme We all belong at SWR. Our vision is to provide an inclusive environment for all colleagues, ensuring all candidates have an equal opportunity to access meaningful employment. We value our differences such as age, gender, LGBTQIA+, ethnicity, religion, and disability. We maintain a zero tolerance towards any form of prejudice towards our colleagues, customers, and future talent. We celebrate and encourage diversity of thought, progressive ways of working and seeing all our colleagues grow and thrive. If you require additional support to complete your application due to a disability or neurodivergent condition, for example, dyslexia, dyspraxia, or autism, please follow the links below. We encourage you to share any additional needs you may require so we can provide a fair and equal process for all who apply. To apply, please visit South Western Railways careers site, or follow this link:

Full-time, Permanent Basingstoke (Hybrid) £27,000 Are you a detail focused professional with experience in a regulated environment who takes pride in ensuring accuracy, consistency and strong customer outcomes? Do you naturally spot issues, follow structured processes and provide balanced, objective feedback? Reassured are looking for a Quality Assurance Officer to support our compliance standards by reviewing sales calls, checking documentation and helping our teams meet regulatory requirements. This is a key role that supports quality, fairness and the delivery of good customer outcomes across our sales functions. What you will be doing • Listening to and auditing sales call recordings, • Checking policy documentation to ensure accuracy and compliance, • Providing constructive feedback to consultants and managers, • Ensuring any procedural breaches are escalated to management, • Supporting Consumer Duty requirements through quality standards, • Producing accurate reports and analysis for senior leaders, • Assisting with investigations into customer complaints What we are looking for • Experience working in a structured and regulated environment, • Excellent listening, written and verbal communication skills, • Strong attention to detail and accuracy, • Ability to analyse information and make clear decisions, • A team player who can also deliver individual results, • Comfortable using IT systems and capturing information accurately Desirable (nice to have, not essential): • Insurance or financial services background, • Experience in a targeted environment, • Familiarity with CRM systems, • Mentoring or informal leadership experience Why Reassured? What you do here matters. You will be part of a successful, growing and award‑winning company that values quality and recognises people who genuinely care about doing the right thing. Benefits include: • Enhanced annual leave with length of service, • Enhanced maternity leave, • Employee Assistance Programme, • Medical cash plan, • Virtual GP, • Death in service, • Discounted Life Insurance and Critical Illness cover, • Free parking, • Personal development opportunities, • Referral scheme worth up to £2,400 per referral, • Incentives including annual trips abroad If you take pride in delivering consistently high-quality work and want to play a key role in supporting good customer outcomes, we would love to hear from you.

Are you an experienced Customer Service professional with a background in the housing, refurbishments or retrofit sectors? Approach Personnel are proud to be partnered with one of the UK's largest social housing contractors in the UK, who are currently on the look out for an experienced Resident Liaison Officer in refurbishment projects to join them on a permanent basis out of their Leiester office. As a Resident Liaison Officer, you will be responsible for overseeing communication between residents, site teams and project managers, with regards to ongoing works. What's in it for you? * Basic Salary of up to £33,000 (D.O.E) * MIleage * Yearly bonus incentives * Access to an online discounts portal, employee assistance program & much more! What are we looking for? * Experience as a Resident Liaison Officer or in a customer-facing role within any housing sector. * Strong communication and interpersonal skills, with a customer-first approach. * Understanding of social housing projects * Experience working in occupied social housing environments. Key Responsibilities: * Provide residents with timely updates, letters, and access schedules related to kitchen and bathroom refurbishment works * Conduct pre-start visits to explain the scope of works and answer resident queries. * Manage complaints and resolve issues sensitively and professionally * Organise and attend resid...

Used Car Sales Executive Basic £18k, OTE £45k - £50k Basingstoke Permanent/Full Time Our client, based in the Basingstoke area is on the lookout for an experienced sales professional to join their company. They are looking for a candidate who is not only brilliant with people but great at building up relationships. This is a fantastic opportunity to join a successful sales team and become part of a growing business! Apply with us today! Duties & Responsibilities: * Achieving agreed sales targets for used vehicles. * Building trust, communicating effectively and exceeding customers expectations, leading to loyalty and referrals. * Maintain and accurately record all customer contact details. * Handling all customer queries and complaints and ensuring they are resolved to achieve customer and company requirements. * Responding to queries from new and existing customers relating to vehicle sales. * Developing and maintaining a specialist knowledge of manufacturer vehicles. Your Background & Skill: * Proven experience as a Sales Executive (motor trade experience is advantageous but not essential.) * Ability to follow a sales process to achieve targets. * Strong communication and interpersonal skills. * Excellent selling and negotiating skills. For further details on this role and other jobs in the motor trade, please submit your CV to Stacey Hunt of ACS Automotive Recruitment Consultancy...

We're Hiring: Servicing Team Manager -Payments management 9 months Secondment Location: Remote UK residents only Start date: June 2026 Working Hours: Monday to Friday, 09:00 17:30 Salary: Competitive Benefits: 25 days holiday plus a fantastic range of benefits About the Role The Payments Management Team plays a vital role in ensuring that all incoming customer payments whether through cheques, bank transfers, DWP payments or third-party invoices are accurately allocated to mortgage accounts. The team also handles payment queries, account redemptions, account closures, and unresolved transaction investigations. As a team manager , you'll be central to driving accuracy and great customer outcomes, while supporting internal and external requests across a wide variety of topics. What You'll Be Doing • Effectively manage and lead the team to ensure that all work is delivered in line with service level agreements., • Develop and implement plans to ensure that a high quality and consistent standard of service is achieved against key performance indicators and in line with business objectives., • Actively manage individual and team performance to include, absence management, regular one to one meeting, performance reviews, disciplinary management and providing regular feedback to team members., • Train, coach and develop team members as required to maximise competence, potential and performance whilst supporting succession planning., • Ensure the team are aware of all relevant business-related communications covering corporate and local updates., • Actively promote a culture that delivers high performance, motivation and engagement through effective leadership., • Client relationship management including participation in operational review meetings., • Identify and resolve risk incidents and manage relevant risk controls in line with company policy, • Review departmental policies and process in order to identify, manage and mitigate risk and implement improvements and efficiencies., • Role model all company values., • Experience and knowledge of working in the Financial Services industry or a regulatory environment (desirable)., • Experience of managing in a front or back-office operation., • Experience of working in a target driven environment centred on customer delivery., • A good understanding of Microsoft office applications., • Analytical with the ability to manage key performance indicators (KPI's) that drive maximum productivity, quality and service., • Strong underwriting background with a good understanding of residential and Buy to Let processes, • Excellent people management, coaching and development skills, • Confident decision maker with the ability to assess risk and maintain quality, • Experience handling customer or broker escalations and complaints, • Strong analytical skills and ability to interpret MI, • Knowledge of regulatory and financial crime requirements, • CeMAP/CeRCC preferable, or willingness to study, • Effective time management., • Able to implement tactical plans to deliver strategic objectives in a timely manner., • Effective communication (both oral and written) and influencing skills., • Ability to remain resilient in a challenging environment., • Balancing customer requirements with operational objectives. At Kensington Mortgages, we believe our employees are the heart of our success. We are committed to creating a supportive and flexible work environment that values personal growth, professional development and a healthy work life balance Our inclusive culture respects and celebrates diversity in all its forms, ensuring that everyone feels welcome, valued and understood. We recognise and appreciate differences in thinking, learning styles, gender, race, identity, ethnic origins and sexual expression. We are an inclusive, neurodiversity friendly employer committed to creating a supportive environment where all employees can thrive At Kensington Mortgages, our people are our greatest asset.

We're Hiring: New Business Consultant Location: Remote Department: Sales Hours: Monday - Friday 09:00-17:30 Are you experienced in managing inbound Sales communications and product enquiries whilst delivering an exceptional service? We are looking for a New Business Consultant to join our growing team and play a key role in supporting broker with any enquiries about policy and criteria • To manage inbound call volumes within agreed service levels from intermediaries, solicitors, and applicants, providing a seamless quality service to all parties., • Adhere to the service standards as set out in the Policy & Procedures Manual, • Handle all communication from stakeholders in accordance with Policy & Procedures Manual, • Act fairly and reasonably in all dealings with intermediaries, solicitors and valuer's, • Enhance existing relationships with Mortgage Intermediaries on inbound calls, looking for new business opportunities where appropriate, • Build a close working relationship with the Field Sales team and Underwriters to enhance the process from both a service and quality perspective, • Providing pre-application submission support to brokers using Kensington's online portal, in respect to both general technical assistance and review of declined/referred applications, to convert to quality submissions, • Manage the receipt of mortgage application and administration fees, • Be accountable for the quality of intermediary updates ensuring they are completed in line with agreed service levels and provide clear and accurate information at all times., • Ensure all correspondence including references and valuations are in line with the application and the appropriate mortgage product, • Action all correspondence in accordance with the Policy & Procedures Manual, • Ensure that all complaints are handled and logged in line with the Complaints Handling Procedures referring to your Team Leader or Service Quality Department when necessary, • To ensure your responsibilities in acting to deliver good customer outcomes and treating customers fairly, the Prevention of Financial Crime (including money laundering, identification and reporting of fraud) are carried out effectively and in accordance with the Company's internal policies, • To ensure vulnerable customers are treated correctly in line with the Vulnerable Customers Policy. This includes correctly recording any vulnerabilities and processing data throughout the application journey., • Regulatory Knowledge as applicable to role, • Solid awareness of the mortgage market and Kensington's product range, • Adhere to the policy & procedures keeping up to date with any amendments, • Be aware and accountable for the mitigation of risk in the day-to-day performance of your role., • Complaints are to be handled in accordance with the procedures, • Ability to competently use all the systems relevant to the role, • Ensure key business targets and performance indicators are achieved, • Demonstrates knowledge of main competitors and their service levels/key products and criteria., • Product Knowledge - Possesses a detailed knowledge of the product ranges, able to positively promote the key selling points of the individual products, • Criteria Knowledge - Has a detailed knowledge of lending policy and underwriting processes and is able to apply this to new business enquiries, • Experience of handling large volumes of incoming calls in a sales/operational, • Experience in a processing of administration environment, • Financial Services experience Our inclusive culture respects and celebrates diversity in all its forms, ensuring that everyone feels welcome, valued and understood. We recognise and appreciate differences in thinking, learning styles, gender, race, identity, ethnic origins and sexual expression.

We're Hiring: Completions Agent Location: Fully Remote (Including all training) Type: Full Time, permanent Reports to : Team Manager Salary - Competitive Start Date - 11th May 2026 We are looking to hire a Completions Agent to manage a pipeline of mortgage applications from approval through to completion. You will ensure cases progress efficiently, keep all stakeholders updated, and deliver a high standard of service throughout the completion journey. From time to time, you may also support other roles within Lending Operations. • Manage a pipeline of mortgage applications, ensuring all expectations are clearly communicated and met., • Handle all stakeholder communication in line with company policies and service standards., • Liaise regularly with solicitors to progress cases to completion., • Build strong working relationships with Sales and Credit Risk teams to support service and quality improvements., • Act fairly and professionally when dealing with intermediaries, solicitors and valuers., • Check all applications for completeness before submitting for funds release approval., • Assess and action all correspondence to ensure lending criteria and conditions are met., • Maintain accurate file and data records at all times., • Handle complaints in line with the company's complaint handling procedures., • Support colleagues' pipelines during periods of absence., • Identify opportunities to improve processes and support the delivery of system and workflow changes., • Carry out responsibilities relating to Treating Customers Fairly and Financial Crime, including money laundering and fraud prevention., • Experience in a processing or administration environment., • Mortgage Completions Experience, • Financial services experience and confident telephone handling, including complaint handling., • Strong integrity and commitment to treating customers fairly., • Awareness of the mortgage and financial services market., • Ability to follow policies and procedures and stay updated on any changes., • Strong awareness of risk and the ability to manage it in day to day activities., • Ability to use all relevant systems confidently., • Ability to work to performance targets and service standards. Apply today and be part of the Kensington Mortgages family and help us to continue making a positive impact in the lives of our customers. All offers of employment are subject to background checks including DBS, credit, and Right to Work verification. Start Date: Monday 11th May - Please ensure availability for training and avoid long periods of annual leave during the initial onboarding phase.

Blatchford is an innovative, multi-award-winning, global, manufacturer of some of the world's most advanced prosthetic technology, bespoke seating solutions and orthotic devices. Experience, qualification, and soft skills, have you got everything required to succeed in this opportunity Find out below. Our evidence-based approach and commitment to continuously challenge possibilities ensures our mobility solutions prioritise the wellbeing and long-term health of our users. Through innovation, science, technology, and maintaining a clear focus on people, we make mobility possible. We have a new and exciting opportunity for an Engineering Manager to join our dynamic R&D team, focusing on After Market and Support. The role As Engineering Manager - Aftermarket & Support, you will lead a team of NPI and Test Engineers within our Product Lifecycle Management function, delivering aftermarket and support objectives and ensuring documentation is complete, compliant and aligned with best practice. You will shape and support the sustaining roadmap with a focus on standardisation, efficiency, and continuous improvement-defining processes, establishing clear KPIs, and driving field reliability improvements. Key duties. • Setting objectives and managing performance for the NPI & Support Engineer through regular reviews, coaching, and ongoing feedback., • Mentoring, developing, and supporting career progression for the team member in collaboration with the Head of Department., • Contributing to product roadmap planning, ensuring aftermarket and support considerations are represented early., • Collaborating cross-functionally to achieve optimal design, quality, and lifecycle outcomes across active and released products., • Reviewing and approve technical documentation in accordance with the QMS and engineering change processes., • Driving continuous improvement activities, identifying inefficiencies and implementing or escalating improvements as required., • Supporting and participating in CAPA activities, ensuring engineering inputs to root cause analysis and corrective/preventive actions are robust and compliant., • Owning aftermarket support activities end to end for released medical devices., • Leading engineering investigations into product failures, complaints and reliability events., • Defining and prioritising support engineering tasks., • Establishing clear verification and validation criteria for proposed fixes., • Leading engineering input to change requests., • Feeding operational and field insights into design reviews., • Supporting post-market surveillance (PMS)., • Providing engineering support to global service and operations teams., • MSc in Mechanical Engineering, • BSc/BEng in Materials or Science related discipline, • Proven track record of leading engineering teams., • Extensive experience within the medical device industry., • Proven experience in managing aftermarket support infrastructure and evolution., • Experience with MDD/MDR, • Experience of applying ISO 13485 and ISO 14971, • Breath of understanding across other engineering domains. xrnqpay, • Familiarity with requirements and verification management tools such as JAMA, • Test experience in complex products requiring combined mechanical, electronic and software components., • Natural leader, able to share vision and motivate people, • Drive for continuous improvement, • Ability to handle multiple, challenging, infrastructure areas of responsibility, • Highly completive salary, • Early Friday finish, • Flexible, hybrid working, • 25 days holiday (rising with service), • Option to purchase additional annual leave, • Pension, • Discounted shopping and leisure activities, • Health cash plan, • Cycle to work scheme, • Opportunity to be part of an award-winning organisation with a culture that centres around our core values; courage, learning, integrity, collaboration, and innovation TJBLATCHFORD

VolkerLaser repairs, strengthens and waterproofs concrete and steel structures, offering a tailored package of specialist works to clients across the UK. Our structural solutions include bridge deck waterproofing, expansion joints, concrete repair and cathodic protection works, steel repair and strengthening work, carbon fibre and temporary works, jacking and bearing replacement. We also provide specialist lightweight decking and access solutions, as well as being specialists in long bridge and cable refurbishment. We are recruiting a Stakeholder Liaison Officer to support our National Highways Framework, working across projects located in Guildford and Southampton. The Stakeholder Liaison will represent VolkerLaser and serve as the central point of coordination for all customer and stakeholder engagements. Working closely with the Volker project team, they will provide clear and timely communication regarding programme developments and any associated changes. About you • Issue monthly or fortnightly stakeholder updates as the project progresses and hits key milestones / TM phase switches, • Prepares responses to customer and stakeholder complaints and enquiries., • Prepares wording for NH webpage updates and works with the NH Comms Team to ensure accuracy of social media posts., • Support with narrative for any MP or Parliamentary briefings, • Attend site for any media intervie...

This is an excellent opportunity for an administrator to join a close-knit team within a fast-paced environment and rewarding environment. Processing aftersales enquiries, customer orders and complaints from customers. Tracking aftersales order from processing through to despatch.

Position: Sales Administrator Location: Basingstoke Salary: £24,000 - £26,000 Aftersales Administrator required. Our client is a well-established and growing manufacturer based in the Basingstoke area. This is an excellent opportunity for an administrator to join a close-knit team within a fast-paced environment and rewarding environment. Aftersales Administrator Position Overview Processing aftersales enquiries, customer orders and complaints from customers Tracking aftersales order from processing through to despatch Liaising closely with internal teams including engineering, stores, sales and logistics Maintaining an accurate record of customer interactions, quotation requests and documents. Providing administrative support to the after sales operations including creating and following up on leads Providing customer certificates and documents relating to equipment Aftersales Administrator Position Requirements Proven experience within a Sales / Administrative related role Proficient with MS365 such as Outlook and Excel Strong attention to detail Based in a commutable distance of Basingstoke Exposure to an engineering / manufacturing environment is advantageous Familiarity with CRM / ERP systems is advantageous Strong communication skills both written and verbal Aftersales Administrator Position Remuneration Salary: £24,000 - £26,000 5 hours per week. Flexible within Mon-Fri 9am-5pm 30 days holiday, including bank holidays, increasing with tenure Medical cash plan Pension scheme, free on-site parking.Bennett and Game Recruitment are a multi-disciplined technical recruitment agency based in Chichester, West Sussex operating across the UK with specialist teams covering a range of industries. We are acting as a Recruitment Agency in relation to this vacancy, and in accordance with GDPR by applying you are granting us consent to process your data, contact you about the services we offer, and submit your CV for the role you have applied for

Head Receptionist - package up to £29,000 + career progression opportunity Step up your career in a high-quality hotel environment with real development We are recruiting a Head Receptionist for a well-regarded hotel near Basingstoke, offering a fantastic opportunity to take the next step in your Front Office career. This role in Basingstoke is ideal for a confident Reception Supervisor ready to progress, or an experienced Head Receptionist looking to develop within a supportive and professional team. Working in a quality-driven environment near Basingstoke, you'll play a key role in delivering exceptional guest experiences while supporting the Reception Manager and leading a small, dedicated team. Please note, the hotel is set in a rural location, so access to your own transport is essential. Why apply / What's in it for you? You'll earn a salary of £26,500 to £27,500 plus circa £1,500 service charge Discounted or free food during shifts You'll have access to company events and a company pension Free on-site parking Access to ongoing training & development opportunities You'll join a supportive team with clear progression opportunities Key Responsibilities: As Head Receptionist, you'll support the smooth running of the front desk and guest experience: Deliver a warm, professional welcome and ensure outstanding guest service Handle enquiries, requests and complaints efficiently and to a high standard Train, motivate and develop the reception team Assist with rota planning, task allocation and team performance Work closely with housekeeping and maintenance to ensure seamless operations Ensure all front office procedures and standards are followed What we're looking for: To succeed as Head Receptionist, you'll bring the following: Previous experience as a Head Receptionist or Reception Supervisor A positive, solutions-focused approach to challenges Strong problem-solving skills with a proactive mindset A flexible, hands-on attitude in a busy hotel environment A genuine passion for delivering excellent guest service Ability to work a mixture of early and late shifts (40 hours per week) This opportunity is also Commutable from Winchester and Reading, making it ideal for candidates based in surrounding areas looking for their next move in Basingstoke. If you're looking for your next step as a Head Receptionist in Basingstoke, we'd love to hear from you. Apply now to take the next step in your hospitality career. Job Number │ (phone number removed) / INDSOTONMGR Location │ Basingstoke Role │ Head Receptionist Platinum Recruitment is acting as an Employment Agency in relation to this vacancy

Salary: £21,000 per annum, plus annual salary review (up to 15%) & Veolia benefits Hours: Monday to Friday, 30 hours per week Location: Basingstoke, RG24 8FB When you see the world as we do, you see the chance to help the world take better care of its resources, and help it become a better place for everyone. It's why we're looking for someone who's just as committed as we are, to push for genuine change and bring our ambition of Ecological Transformation to life. We know that everyone here at Veolia can help us work alongside our communities, look after the environment, and contribute to our inclusive culture. What we can offer you; 25 days of annual leave Access to our company pension scheme Discounts on everything from groceries to well known retailers Access to a range of resources to support your physical, mental and financial health; so you can lean on us whenever you need to One paid days leave every year to volunteer and support your community Ongoing training and development opportunities, allowing you to reach your full potential What you'll be doing: Day-to-day management of service delivery, including the dynamic allocation of work to vehicles/routes. Route planning , analysing data, setting schedules and coordinating a team of drivers. Proactively communicate with customers. Manage and maintain accurate records and documentation related to service requests, waste transfer and customer interactions Completing debriefs with front line staff and reporting necessary actions or updates as required Face-to-face engagement with drivers, supporting them to address any issues on route Reporting of all safety concerns or container damage and encouraging 'stop the job' if it is deemed unsafe to continue Ensuring Veolia legal compliance on-site (WTD, O'licence and transport compliance) React to and manage customer queries and complaints in an effective and timely manner What we're looking for; Essential: Previous experience operating within a similar industry; waste/transport/logistics Able to demonstrate an understanding of transport compliance and WTD Good communication skills, communicating with people of all levels including drivers, frontline employees and customers Ability to organise a busy workload and operate at a fast pace Desirable: Experienced IT Skills, and the ability to adapt to Google operating systems Experience working with a quality management system e.g. ISO Managing transport compliance. What's next? Apply today, so we can make a difference for generations to come. We're proud to have been named as one of The Sunday Times Best Places to Work for three consecutive years in 2023, 2024 and 2025. This consistent recognition reflects our commitment to our people, demonstrating that Veolia is not just transforming the environment, we're also transforming what it means to have a rewarding, purposeful career. We're dedicated to supporting you throughout your application journey, offering adjustments where reasonable and appropriate. As a proud Disability Confident Employer, we will offer an interview to applicants with a disability or long-term condition who opt-in to the Disability Confident scheme, and meet the minimum criteria for our roles. We're also committed to ensuring that all applicants and colleagues receive fair treatment without discrimination on any grounds, aiming to create a diverse and inclusive workplace where everyone can thrive. If you are successful in securing a new role or promotion within the company, any offer to you may be subject to the acceptance of standardised terms and conditions. These new terms and conditions may differ from your current contract, if you have any questions about how this might affect you, please don't hesitate to contact your line manager or the HR team. What's next? Apply today, so we can make a difference for generations to come. We're proud to have been named as one of The Sunday Times Best Places to Work for three consecutive years in 2023, 2024 and 2025. This consistent recognition reflects our commitment to our people, demonstrating that Veolia is not just transforming the environment, we're also transforming what it means to have a rewarding, purposeful career. We're dedicated to supporting you throughout your application journey, offering adjustments where reasonable and appropriate. As a proud Disability Confident Employer, we will offer an interview to applicants with a disability or long-term condition who opt-in to the Disability Confident scheme, and meet the minimum criteria for our roles. We're also committed to ensuring that all applicants and colleagues receive fair treatment without discrimination on any grounds, aiming to create a diverse and inclusive workplace where everyone can thrive

Complaints Handler – Banking & Financial Services (Remote). Due to our success we have exciting opportunities in our Banking and Financial Service sector – You must be able to evidence minimum 1 years previous experience in Complaints Handling in Financial Services within an FCA Regulated enviro

Thrive Homes are seeking for a Complaints Handler to be responsible for investigating and resolving customer complaints in accordance with Thrive’s Complaints Policy, the Housing Ombudsman’s Complaint Handling Code, and all other applicable regulatory standards. Complaints Resolution Officer / C

This Complaints Handler position gives you the opportunity to make a real impact by ensuring Stage 1 and Stage 2 complaints are managed efficiently, fairly, and in line with Housing Ombudsman standards. Managing and investigating Stage 1 & 2 complaints from tenants and residents. Acting as the main

Thrive Homes are seeking for a Complaints Handler to be responsible for investigating and resolving customer complaints in accordance with Thrives Complaints Policy, the Housing Ombudsmans Complaint Handling Code, and all other applicable regulatory standards. Complaints Resolution Officer / Complai

This Complaints Handler position gives you the opportunity to make a real impact by ensuring Stage 1 and Stage 2 complaints are managed efficiently, fairly, and in line with Housing Ombudsman standa.

We're looking for a Complaints Business Partner (CBP) to drive organisational learning through complaints, managing our most complex cases and embedding processes and capabilities across teams to ensure insights inform strategy and improve resident outcomes. As a trusted partner to senior leaders, y

A growing financial services company in the UK is seeking an Aftersales Agent to manage customer complaints effectively. You will be responsible for the entire complaints process, ensuring positive outcomes.

Ready for the next step in your career? Join a collaborative, enthusiastic team working.AtAptean,you’llhelp deliver best-in-class solutions that improve customer experience.We’re looking for a Business Consultant to strengthen our position as the leading provider.You’ll join a fast-paced, grow

We’re looking for a Complaints Manager to own and evolve our complaints function — ensuring customers receive fair, timely, and empathetic resolutions while turning complaint insights into meaningful product and operational improvements across the company. Lead the end-to-end complaints lifecycl

A global software company in the United Kingdom is seeking a Business Consultant to enhance customer experience through cloud-based solutions.The role involves leading software implementations, conducting workshops, and providing training.Ideal candidates should have at least two years of relevant e

A leading healthcare provider in the UK is looking for a Clinical Standards Lead to enhance clinical practices across its services.This hybrid role involves overseeing complaint investigations and implementing strategies to improve clinical outcomes.The ideal candidate will have significant experien

We're looking for a proactive Complaints & Continuous Improvement Lead to drive service excellence across our Cement, Packed Products, Aggregates and Powders businesses. In this key role, you'll lead continuous improvement initiatives, streamline processes, and manage end-to-end customer complaints

Complaints & Continuous Improvement Lead. We’re looking for a proactive Complaints & Continuous Improvement Lead to drive service excellence across our Cement, Packed Products, Aggregates and Powders businesses. In this key role, you’ll lead continuous improvement initiatives, streamline process

Leading the full investigation and resolution of Defined Benefit pension complaints, ensuring fair, timely, and compliant outcomes. Strong experience handling complex complaints, ideally within pensions or financial services. You will own and manage all Defined Benefit pension complaints, achieving

When something has gone wrong, this team is responsible for investigating issues thoroughly, resolving complaints in line with regulatory expectations, and using what we learn to improve how the wider business operates. Complaints is one of the clearest signals of where customer experience, operatio

Responsibilities include logging complaints, conducting investigations, and maintaining communication with customers. A leading service provider in London is seeking a Customer Service Assistant to manage customer complaints effectively and ensure high customer satisfaction.

For complaints, the pot holder will proactively work as part of a team, handling concerns and complaints locally from receipt to resolution within specified timeframes. As a Concerns & Complaints Officer, your role is to provide a high standard of customer service and support in delivering a respons

A leading fintech company is seeking a Senior Complaints Operations Manager to oversee their complaints department, ensuring regulatory compliance while enhancing customer satisfaction.

The role involves managing a caseload of customer complaints, ensuring effective governance and escalation processes are established.

Claims & Complaints Lawyer (Contract). In this position you’ll support the management of claims and complaints, engage with regulatory bodies, and contribute to the firm’s wider contentious and risk‑related matters. Drafting responses to client complaints.

A leading UK financial services group is seeking an experienced Senior Complaint Handler to manage Defined Benefit pension complaints. The role involves investigating complaints, ensuring regulatory compliance, and delivering empathetic customer responses.

Identify root causes and trends in complaints, escalating risks and making recommendations for process improvements. Previous experience handling complaints within financial services, ideally within lending, banking, or SME finance. Experience dealing with B2B complaints (desirable).

In this role, you will manage complaints and support the Compliance Team, ensuring all cases are logged according to FCA guidelines.

A local authority in Trafford is seeking a skilled professional to manage Children’s Services complaints in compliance with statutory frameworks. With a focus on fairness and transparency, you will oversee all stages of the complaints process while fostering a culture of continuous improvement.

London Borough of Harrow has an exciting opportunity for a Senior Professional - SEND Tribunals, mediation and complaints. In addition, you will manage all requests for mediation and complaints received by the SEN Assessment and Review Service. Knowledge of Local Authority complaints procedures.

A leading housing association in the UK is seeking a skilled Complaints Compliance Officer to manage outcomes from Housing Ombudsman Service determinations. In this role, you will utilize your knowledge of complaints legislation to guide decision-making and work collaboratively with various stakehol

A well-established B2B lender in the UK is seeking an experienced Complaints Handler for their risk and compliance function. This role involves managing customer complaints, ensuring they are resolved fairly and in compliance with regulatory requirements.

A legal consultancy firm is seeking a Case Reviewer to conduct independent reviews of complaints regarding Service Police forces.

This player-coach role involves managing complex chargebacks and complaints.

Managing and investigating complaints thoroughly and impartially. Supporting positive external relationships to strengthen the organisation's reputation for handling complaints fairly and transparently. Experience handling complaints within a regulated or customer-focused environment.

A healthcare center in Greater London is seeking a motivated Patient Liaison Officer (PLO) to enhance patient engagement and manage complaints. Responsibilities include handling patient complaints, building relationships, and ensuring timely responses to queries.

A leading cancer center in the UK is seeking a Concerns & Complaints Officer to enhance service quality for patients. The successful candidate will manage complaints, provide empathetic support, and ensure effective resolution within stipulated timeframes. This role emphasizes team collaboration and

Clinical Standards Lead - Clinical Complaints, Risk and Assurance. Are you passionate about driving clinical excellence, reducing risk, and shaping a culture of safety and transparency? Join us as a CSL – Clinical Complaints, Risk and Assurance and play a pivotal role in enhancing customer experie

Make extra money in a way that suits you — anytime, any day.Take charge of your earnings by becoming a self-employed delivery rider with Just Eat.Flexible hours – choose your own schedule and work when it suits you.Weekly pay – get paid, every week.No experience needed – just bring your moti