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Job Title: Aftersales manager Reporting to: CPO Department: Aftersales About Us: Join our expanding Car Supermarket team as a meticulous and commercially focused Aftersales Specialist. If you're detail-oriented, financially savvy, and skilled in customer relations, this position offers a competitive package and the opportunity for career progression. Job Description: Are you a professional with a passion for customer satisfaction and service excellence? Do you thrive in a leadership role where you can shape and drive aftersales strategies? If so, we want you to join our team as an Aftersales Manager! Here at Car Planet, we pride ourselves on our commitment to quality and customer satisfaction. As we continue to grow, we are looking for an experienced Aftersales Manager to lead our aftersales department and enhance our service offerings. Key Responsibilities: • Develop and implement effective aftersales strategies to ensure top-notch customer service and retention., • Oversee daily operations of the aftersales department, including staffing, scheduling, and resource allocation., • Handle/neutralise escalated customer issues and ensure timely and satisfactory resolution., • Prepare and manage the aftersales budget, ensuring cost-effective service delivery., • Handle and neutralise customer complaints across all channels, ensuring the best interests of the company are maintained., • Efficiently manage a high volume of inbound and outbound calls daily., • Professionally greet customers, ensuring a consistent and approachable presence., • Book vehicles for repairs, informing customers about repair durations, and always sourcing the most cost-effective solutions by obtaining multiple quotes., • Coordinate with our external Warranty Company partner and delegate repairs as necessary., • Negotiate and finalise costs for additional repairs and parts., • Oversee all administrative tasks related to aftersales, including preparing courtesy car agreements and trade order repair estimates., • Adhere to FCA rules and regulations., • Provide daily reports to the Workshop Manager. Qualifications:. • Proven experience as an Aftersales Manager or in a similar role., • Strong leadership and management skills., • Excellent communication and interpersonal abilities., • Proficiency in CRM software and other relevant tools., • Strategic thinker with a customer-focused mindset. Requirements • Prior experience in car sales or customer service is beneficial., • Exceptional communication and interpersonal skills with a knack for defusing tense situations., • Demonstrable ability to multitask, stay organised, and meet strict deadlines., • Proficiency in Microsoft Office and Google Suite., • Valid driver's license., • A keen commercial acumen and a frugal mindset to ensure cost-effective solutions. Working Hours • Week 1: Monday to Friday: 08:30 – 18:00, • Week 2: Monday to Friday: 08:30 – 18:00 and one weekend day. Compensation Package • Competitive salary of up to £50,000 per year., • Company events and additional perks. Location: Enfield

Reporting to the Area Operations Manager, oversee all branch operations ensuring customer service, delivery, technical support, and installations are delivered to high standards. Handle customer complaints and NPS feedback, ensuring rapid resolution and service improvement. Collaborate cross-functio

Deputise for Complaints Manager with regards to management of client relations and appropriate attendance and input at relevant governance meetings.

You will be responsible for investigating, co-ordinating, and collating responses to complaints, critically reviewing the complaints process, and driving continuous improvement across the SEND service. Job Title: SEND Customer Services & Complaints Officer Location: Cheshire East (Hybrid working av

Customer Service/ Complaints Officer We have a new exciting opportunity for two customer service/ complaints officers to work for our busy and well-established client based in Stanstead Abbotts. Development and case management of complaints, ensuring compliance with the Consumer Rights * Respond

As a Senior Complaints Officer, you will be the first point of contact for residents and councillors, ensuring issues are resolved quickly, professionally, and with care. Track, monitor, and respond to complaints and enquiries. Senior Complaints Officer – Harlow.

Key Responsibilities Track, monitor, and respond to complaints and enquiries Communicate with residents via email, phone, and letters Ensure a high standard of written communication Represent the public face of the council with empathy and professionalism What You’ll Bring Previous experienc

We are looking for a Complaints Handler, who can resolve and report on complaints and claims received for our client, providing the highest level of customer experience and deliver fair and justified customer outcomes. Thorough investigation and response of complaints.

Deputise for Complaints Manager with regards to management of client relations and appropriate attendance and input at relevant governance meetings. Ensuring compliance of all functions within the Complaint framework, including (but not exhaustive) internal and client procedures, FCA Dispute Resolut

As Head of Complaints, you will take overall responsibility for the effective management, oversight, and resolution of complaints across the firm. Oversee the end-to-end complaints handling process, ensuring compliance with FCA DISP rules and internal policies. Act as the firm's subject matter exper

The Complaints and Compliance Team is a small, supportive team responsible for managing student complaints, appeals, and disciplinary processes, as well as Freedom of Information and Subject Access requests. You must have experience in handling student complaints or appeals and in maintaining accura

The Senior Housing Complaints & Quality Officer will lead a small team to effectively manage and prioritise complaints cases to a conclusion, offering advice and support to colleagues in relation to more complex cases. Ensure complaints, Councillor & MP enquiries are dealt in line with the Council��

Would you like to join Europe's leading premium health and wellness group?.Our team members are the ambassadors of our business and the heart of what we do.W e are on the look out for a passionate Receptionist to join our team!.As a Receptionist , you will welcome our members and provid e a premium

We're currently recruiting a part time Cleaner to join our cleaning and facilities teams for Compass Group Ireland, contracted to 20 hours per week.As one of our dedicated Cleaners, you will help to deliver on our promise to always create the best and brightest experiences for our clients and custom

We're looking for a kind, compassionate and resilient Support Worker to join our Learning Disability service in Hertfordshire.Want to feel like you're making a difference? You'll feel at home here.Making you feel at home here means helping you thrive in every way.That's why we offer a wide range of

Veterinary Care Assistant - Aintree.We have an exciting opportunity for an enthusiastic and passionate Veterinary Care Assistant to join our Aintree practice.Our practice is bright, spacious, air-conditioned and purpose built to industry leading standards and has state of the art equipment including

Housekeeping Assistant / Cleaner - East Horsley.Are you looking for an active Part Time role? Join our Housekeeping team at De Vere Horsley Estate in East Horsley, Surrey!.We have a variety of shifts available working between 8am and 5pm (flexible start and finish times available if needed) to inclu

As a Bank Housekeeping Assistant at a Barchester care home, you'll help to create a warm and homely environment that enables us to meet each resident's unique needs.Keeping the home clean and safe is no small task, which is why the role of a Bank Housekeeping Assistant is so important.The variety of

Join our team as Emirates cabin crew and see the world as you work.This is your opportunity to be part of the world’s largest international airline.Look forward to a tax-free salary, free accommodation and great travel perks for you and your family.Make Dubai your home and enjoy all the benefits o

As a Bank Support Worker at a Barchester independent mental health hospital, you'll use your intuition and empathy to help our patients get the most out of life.You'll work as part of a multidisciplinary team to support patients with complex and sometimes challenging behaviours.You can expect to mak

Location: Ebbsfleet - Castle Hill, Castle Hill , Ebbsfleet, DA10 0DF.Contract: 12 hours per week + regular overtime, permanent, part time.Working pattern: varied shifts including early mornings (store opening), afternoons, late evenings (store closing) and weekends, to be discussed at interview.You

Join our team as Emirates cabin crew and see the world as you work.This is your opportunity to be part of the world’s largest international airline.Look forward to a tax-free salary, free accommodation and great travel perks for you and your family.Make Dubai your home and enjoy all the benefits o

Location: Anthonys Way, Rochester, ME2 4DW.Working pattern: night shift to include cover from 10pm to 6am including weekends, to be discussed at interview.You can now apply for this role using your mobile device (no CV needed!).You must be aged 18 or over to be a customer team leader at Co-op, as yo

Join our team as Emirates cabin crew and see the world as you work.This is your opportunity to be part of the world’s largest international airline.Look forward to a tax-free salary, free accommodation and great travel perks for you and your family.Make Dubai your home and enjoy all the benefits o

Would you like to lead a dynamic team that ensures that new developments throughout Buckinghamshire are designed to account for and manage surface water flood risk? We have a great opportunity for a .Sustainable Drainage Team Leader .Buckinghamshire Council is a relatively new organisation

Join our team as Emirates cabin crew and see the world as you work.This is your opportunity to be part of the world’s largest international airline.Look forward to a tax-free salary, free accommodation and great travel perks for you and your family.Make Dubai your home and enjoy all the benefits o

Location: 141/145 Stoke Lane, Westbury On Trym, Bristol, BS9 3RW.Contract: 12-16 hours per week + regular overtime, permanent, part time.Working pattern: varied shifts including afternoons, late evenings (store closing) and weekends, to be discussed at interview.You can now apply for this role using

Join our team as Emirates cabin crew and see the world as you work.This is your opportunity to be part of the world’s largest international airline.Look forward to a tax-free salary, free accommodation and great travel perks for you and your family.Make Dubai your home and enjoy all the benefits o

Location: South Parade, Southsea, PO4 0RN.Contract: 16 hours per week + regular overtime, permanent, part time.Working pattern: varied shifts including early mornings (store opening), afternoons, late evenings (store closing) and weekends, to be discussed at interview.You can now apply for this role

Senior Team Healthcare Assistant.FTE (45% of hours need to be in unsocial hours).Brand: Saint Michael’s Hospice.Closing Date: 12th October 2025 (the advert may close early if we receive a sufficient number of suitable applications).Interviews will take place in Harrogate within two weeks

Location: units A & B, Gawsworth House, West Park Drive, Macclesfield, SK10 3GR.Contract: 16 hours per week + regular overtime, permanent, part time.Working pattern: varied shifts including early mornings (store opening), afternoons, late evenings (store closing) and weekends, to be discussed at int

The Sanctuary (Crisis Café) is a service for all residents experiencing emotional distress.The café is weekdays during the evening and at weekends in the afternoon.We provide initial support meetings both face to face and via the telephone, workign with clients to resolve&nbs

As a Bank Support Worker at a Barchester independent mental health hospital, you'll use your intuition and empathy to help our patients get the most out of life.You'll work as part of a multidisciplinary team to support patients with complex and sometimes challenging behaviours.You can expect to mak

We're looking for a kind, compassionate and resilient Support Worker to join our Learning Disability Service in Kent.Want to feel like you're making a difference? You'll feel at home here.Making you feel at home here means helping you thrive in every way.That's why we offer a wide range of benefits,

As a Bank Housekeeping Assistant at a Barchester care home, you'll help to create a warm and homely environment that enables us to meet each resident's unique needs.Keeping the home clean and safe is no small task, which is why the role of a Bank Housekeeping Assistant is so important.The variety of

Have you worked in an adult social care or nursing setting? Experience of being a team leader or have at least 1 year of care experience? Do you want to progress to a Senior Support Worker?.Then Stockdales is the company for you!.A charity based in Sale, just south of Manchester City Centre, we have

Outreach Housing Support Worker .Fixed Term contract until 15th November 2026.Full Time, 37 Hours Per Week .Welwyn Garden City / Hatfield, Hertfordshire -.Candidates must have a full driving license and use of own vehicle for business purposes.Herts Young Homeless is an ind

RightTime Care are seeking Compassionate and Experienced Complex Care HCA's and Support Workers to provide high-quality, person-centred care to individuals with complex needs, including mental health conditions, learning disabilities, autism, acquired brain injuries, and challenging behaviours.You w

Office based & Service Specific (Note: You First operates across Somerset; you must be prepared to travel across the county on a regular basis).Permanent, full-time hours (37 hours per week).Working as a Team Leader in 24 hour operation care, yo.

Property Claims Handler Home Based (with occasional Nottingham office visits).Domestic and Commercial Property Claims.Are you an experienced property claims handler looking for more flexibility, autonomy, and the chance to be part of a close-knit, expert-led team? This home-based role offers the pe

An experienced Claims Handler is required to join an established, reputable Loss Adjusters due to growth and expansion.Provide a first class customer service to customers, clients and colleagues, ensuring that all claims are pro-actively managed to conclusion ensuring client specific service level c

Red Recruitment is recruiting a Customer Service Advisor in Nailsea to join our client, a highly-rated water company on Trustpilot, who provides billing, account managements and customer service to business customers.Benefits and Package for a Customer Service Advisor: Salary: £27,000 per ann

An experienced Claims Handler is required to join an established, reputable Loss Adjusters due to growth and expansion.Provide a first class customer service to customers, clients and colleagues, ensuring that all claims are pro-actively managed to conclusion ensuring client specific service level c

As a committed, hard-worker, you'll do vital jobs to the highest standards and make sure your store is always in tip-top shape.It'll see you tackle things like removing litter and debris from the car park and loading bay.Washing external windows and glass doors until they sparkle.Or making sure the

An experienced Claims Handler is required to join an established, reputable Loss Adjusters due to growth and expansion.Provide a first class customer service to customers, clients and colleagues, ensuring that all claims are pro-actively managed to conclusion ensuring client specific service level c

Permanent,Full Time 40 hours per week.Do you enjoy driving and exploring new areas? Are you passionate about cleaning and health and safety? If so, then this will be the perfect role for you!.We're looking to bring on board a.You will be responsible for delivering a high-quality cleaning service in

A Specialist liability adjusting practice seeks to strengthen its adjusting network through the appointment of an additional liability desk-adjuster/claims handler to work from their West Yorkshire base.The role will be a technical hands-on role where you handle a very varied mixed portfolio of EL a

Clearfield looking for 1x CSCS Cleaner in Central London starting on Thursday 18th September.You will work on a large commercial project.Candidate must have: CSCS PPE Reference Experience Please apply or call/text Viki on (phone number removed).