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Job Title: Complaints manager Reporting to: CPO Department: Aftersales About Us: Join our expanding Car Supermarket team as a meticulous and commercially focused Aftersales Specialist. If you're detail-oriented, financially savvy, and skilled in customer relations, this position offers a competitive package and the opportunity for career progression. Job Description: Are you a professional with a passion for customer satisfaction and service excellence? Do you thrive in a leadership role where you can shape and drive aftersales strategies? If so, we want you to join our team as an Aftersales Manager! Here at Car Planet, we pride ourselves on our commitment to quality and customer satisfaction. As we continue to grow, we are looking for an experienced Aftersales Manager to lead our aftersales department and enhance our service offerings. Key Responsibilities: • Develop and implement effective aftersales strategies to ensure top-notch customer service and retention., • Oversee daily operations of the aftersales department, including staffing, scheduling, and resource allocation., • Handle/neutralise escalated customer issues and ensure timely and satisfactory resolution., • Prepare and manage the aftersales budget, ensuring cost-effective service delivery., • Handle and neutralise customer complaints across all channels, ensuring the best interests of the company are maintained., • Efficiently manage a high volume of inbound and outbound calls daily., • Professionally greet customers, ensuring a consistent and approachable presence., • Book vehicles for repairs, informing customers about repair durations, and always sourcing the most cost-effective solutions by obtaining multiple quotes., • Coordinate with our external Warranty Company partner and delegate repairs as necessary., • Negotiate and finalise costs for additional repairs and parts., • Oversee all administrative tasks related to aftersales, including preparing courtesy car agreements and trade order repair estimates., • Adhere to FCA rules and regulations., • Provide daily reports to the Workshop Manager. Qualifications:. • Proven experience as an Aftersales Manager or in a similar role., • Strong leadership and management skills., • Excellent communication and interpersonal abilities., • Proficiency in CRM software and other relevant tools., • Strategic thinker with a customer-focused mindset. Requirements • Prior experience in car sales or customer service is beneficial., • Exceptional communication and interpersonal skills with a knack for defusing tense situations., • Demonstrable ability to multitask, stay organised, and meet strict deadlines., • Proficiency in Microsoft Office and Google Suite., • Valid driver's license., • A keen commercial acumen and a frugal mindset to ensure cost-effective solutions. Working Hours • Week 1: Monday to Friday: 08:30 – 18:00, • Week 2: Monday to Friday: 08:30 – 18:00 and one weekend day. Compensation Package • Competitive salary of up to £50,000 per year., • Company events and additional perks. Location: Enfield

An exciting time to join an award-winning business with a reputation for outstanding service, in a newly created role leading our customer service agents by example, right at the heart of our mission – to keep our customers and their pets, happy!. Customer Service Manager, Jollyes Pets, based Wal

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If you would like more information about this role, please contact Aaron Cooper on (phone number removed) or email (url removed) About Regional Recruitment Services &ndash.

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Role: Account Manager / Customer Account Manager Are you the right applicant for this opportunity Find out by reading through the role overview below. Salary: £35,000 to £40,000 per annum, plus Bonus, Life Assurance, 33 days annual leave (including bank holidays), Pension Hours: Monday to Thursday 6.30am to 3.15pm and Friday 6am to 1pm Location: Commutable of Farnborough, Aldershot, Guildford, Alton, Camberley, Wokingham, Bracknell and surrounding areas Company This role is working in a fast-moving mac... JBLK1_UKTJ

On-Site Account Manager | Wincanton Waltham Point | +35k per annum Tuesday Saturday or Sunday Thursday 08:00 18:00 We are currently looking for an experienced Account Manager to enhance the account performance within our on-site alliance based in Waltham Abbey You could be just the right applicant for this job Read all associated information and make sure to apply. Working pattern will be Tuesday to Saturday or Sunday to Thursday, however flexibility is required when adapting to the needs of th... JBLK1_UKTJ

BMS Account Manager - London Salary: £50,000 - £65,000 + Commission + Car/Car Allowance Benefits: Remote Working | Pension | Private Healthcare | Excellent Career Progression Are you an experienced BMS (Building Management Systems) professional with a passion for client relationships

We're looking for friendly, reliable people to join our Replenishment team, working on the shop floor to keep our shelves fully stocked with all of our wonderful fresh and ambient products.You'll work in a fast-paced, structured environment with clear routines and timed activities that help keep eve

On-Site Account Manager | Wincanton Waltham Point | +35k per annum Tuesday Saturday or Sunday Thursday 08:00 18:00 We are currently looking for an experienced Account Manager to enhance the account performance within our on-site alliance based in Waltham Abbey Working pattern will be Tuesday to Saturday or Sunday to Thursday, however flexibility is required when adapting to the needs of the business and the client as this may dictate working patterns. Salary + £35k negotiable dependent upon experience If you are interested in this role, click APPLY now. Person specification: You will have a mature outlook and with a keen interest in automation that can be demonstrated through extensive experience within the supply chain sector. You should have knowledge and proven ability to pull together analytical data that can be demonstrated in both spreadsheet and graphical presentations. Focusing around managing and delivering constant and seasonal rotas to ensure staff retention, reducing attrition is also key to this role. Primary Objective To maximise the daily service by managing the quality and quantity of candida...

Based in Broxbourne, HertfordshireFixed-Term Contract, full-time, 37 hours per weekSalary: £28,436 - £31,596 per annum (pro rata)We have an exciting opportunity for a customer service or call centre professional to support our customers on a fixed-term contract until March 2026 as part of our dedi

We are looking for a Personal Advisor this role will be: EN1 3ES. Provide high quality and comprehensive support to the service user and empower them to plan, work towards and achieve their care and health outcomes. Knowledge of the legislative framework around Looked After Children and Care Leavers

A leading UK retailer is searching for a Customer Experience Manager to enhance customer satisfaction and manage store operations effectively.Responsibilities include overseeing customer experiences, managing performance, and leading teams in a dynamic environment.Ideal candidates should have a soli

What makes a great customer experience manager:. Taking responsibility for the overall customer experience across the store from the checkout to back of house ensuring we deliver on our customer commitments. And the impact? Work becomes more rewarding for our colleagues, and shopping becomes a next�

Product Testers are wanted to work from home in the UK to fulfill upcoming contracts with local and international companies.We guarantee 15-25 hours per week with an hourly pay of between £18 / hr.There is no payment required in order to apply or to work as an In-Home Usage Tester.You don't ha