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QUALITY MANAGER NEEDED IN WEST BROMWICH (WEST MIDLANDS)Are you an experienced Quality Manager, QA Manager, Compliance Manager, Technical Manager, Deputy Technical Manager, Head of Technical, Head of Quality or Site Technical Manager seeking a new job opportunity, and have you got previous experience from within the food manufacturing sector?!PLEASE BE ADVISED THAT SPONSORSHIP IS NOT AVAILABLE FOR THIS ROLE.We are looking for a Quality Manager to join a leading food manufacturer based in West Bromwich (West Midlands), the working hours for this role are day shifts Monday to Friday (40 hours per week), and the annual salary is up to 52,000 per annum (DOE).This role will be predominantly documentation focused, and the hiring manager is looking for someone who holds an Internal / Lead Auditor qualification.You will work closely with the Technical team, and the hiring manager would ideally like someone who is more documentation, policy and 3rd party management focused by ensuring paperwork, specifications and customer / external bodies (auditors etc) relations are managed.What You Will Do:Keep the site Quality Management System running at a consistently high standard, including QMS, HACCP and TACCP plans.Lead preparation for announced and unannounced third-party audits, such as BRCGS and major customer audits.Drive root cause analysis and corrective actions for internal non-conformances, customer complaints, and audit findings.Oversee micro testing schedules, environmental monitoring, and sampling protocols for raw materials and finished product.Manage customer technical portal submissions, specification approvals, and delivery of technical KPI reporting.Strengthen day-to-day food safety culture through training, clear communication, and active engagement with every department.What You Will Bring:A minimum of 3 years experience in a Quality Manager, QA Manager, Compliance Manager, Technical Manager or Deputy Technical Manager role in a high-care, high-risk, or ambient food manufacturing setting.Strong knowledge of UK/EU food legislation, labelling requirements, allergen management, and raw material traceability.A commitment to quality, with proven success supporting and improving BRCGS audit outcomes.Internal / Lead Auditor qualificationMinimum of a Level 3 in HACCP and Food SafetyDesirable:A degree in Food Science, Food Technology, Microbiology, or a related disciplineLevel 4 HACCP qualification and Level 4 Food Safety in Manufacturing Location:This role is based in West Bromwich (West Midlands).Interested?:If the Quality Manager role and the Technical Manager pathway sound like the challenge you've been looking for, apply now and take the next step in your food safety career.Your CV will be forwarded to Jonathan Lee Recruitment, a leading engineering and manufacturing recruitment consultancy established in 1978. The services advertised by Jonathan Lee Recruitment are those of an Employment Agency. In order for your CV to be processed effectively, please ensure your name, email address, phone number and location (post code OR town OR county, as a minimum) are included.7210158Sector: Food & DrinkFunction: Quality AssuranceContact: Adam WheatleyEmail:adam.wheatley@jonlee.co.ukPhone:01952 987039 Duration: PermanentJob Ref: 72548

Eurofins Scientific is an international life sciences company, providing a unique range of analytical testing services to clients across multiple industries, to make life and our environment safer, healthier and more sustainable. From the food you eat, to the water you drink, to the medicines you rely on, Eurofins laboratories work with the biggest companies in the world to ensure the products they supply are safe, their ingredients are authentic, and labelling is accurate. The Eurofins network is dedicated to delivering testing services that contribute to the health and safety of society and the planet, and to its corporate responsibility to protect the environment and ensure diversity, equity, and inclusion across its companies around the world. We're proud to be an armed forces-friendly place to work and welcome applications from reservists, armed forces veterans (including the wounded, injured and sick), as well as cadet instructors, and military spouses and partners. The Operations Manager will be responsible for leading operational performance across the business unit, driving a culture of accountability, continuous improvement and operational excellence. As a key member of the senior management team, the successful candidate will lead managers and supervisors to deliver exceptional customer service, operational efficiency, quality and financial performance. They will play a critical role in identifying improvement opportunities, implementing change, challenging existing ways of working and delivering measurable improvements in productivity, service levels and business results. This is a hands-on leadership role for an individual who thrives in a fast-paced environment, can inspire teams through change and has a proven track record of delivering operational improvements and sustainable business performance. This is a full-time role, working 37.5 hours per week, Monday to Friday, 9:00am to 5:00pm. The successful candidate must be flexible with their working hours to meet the needs of the business.Key responsibilities to include: • Lead the day-to-day operational performance of the business unit., • Develop and implement strategies that improve operational efficiency, service delivery and customer satisfaction., • Ensure resources, equipment, systems and processes are optimised to support business objectives., • Drive a culture of accountability, ownership and operational excellence., • Monitor and improve operational KPIs, taking corrective action where required., • Ensure operational activities are delivered safely, effectively and in accordance with company standards and customer requirements., • Lead transformational change initiatives that improve productivity, efficiency and overall business performance., • Challenge existing processes and identify opportunities to simplify, standardise and optimise ways of working., • Deliver measurable improvements in service levels, turnaround times, quality and cost performance., • Use operational data and performance metrics to identify trends, risks and improvement opportunities., • Drive a culture of continuous improvement throughout all operational teams., • Lead and support the implementation of new processes, systems and technologies., • Lead, coach and develop managers, supervisors and team leaders to achieve business objectives., • Build high-performing teams focused on accountability, performance and customer service., • Create a positive and engaging working environment that supports employee development and retention., • Ensure workforce planning, staffing levels and skills are aligned with operational requirements., • Support recruitment, onboarding, talent development and succession planning activities., • Manage employee relations matters in accordance with company policies and procedures., • Ensure effective attendance, performance and capability management across teams., • Act as a senior operational contact for customers and key stakeholders., • Ensure customer requirements are understood and delivered consistently., • Lead the resolution of customer escalations and operational issues., • Identify opportunities to enhance customer experience and service delivery., • Build strong internal and external relationships to support business success., • Accountable for the operational contribution to business performance and budget delivery., • Manage costs in line with approved budgets and business objectives., • Drive efficiency improvements while maintaining quality, compliance and customer service standards., • Identify and deliver opportunities to reduce waste, improve productivity and maximise operational performance., • Support strategic business initiatives and contribute to the overall success of the business unit., • Ensure operational activities are conducted in accordance with relevant quality standards, company policies and regulatory requirements., • Support internal and external audits, investigations and continuous improvement activities., • Lead investigations into operational issues, customer complaints and non-conformances., • Promote a culture of quality, compliance and operational discipline across the business., • Undertake any other duties reasonably required by the business., • Proven operational leadership experience within a fast-paced environment., • Demonstrable success in improving operational performance, productivity and efficiency., • Experience leading managers, supervisors and operational teams., • Strong track record of driving change, implementing improvements and delivering measurable business outcomes., • Experience managing operational KPIs and performance improvement programmes., • Strong people leadership, communication and stakeholder management skills., • Experience in budgeting, resource planning and business performance management., • Excellent problem-solving and decision-making capabilities., • Experience within a regulated environment such as food, manufacturing, production, logistics, healthcare, scientific services or similar industries., • Experience of Lean, Six Sigma or other continuous improvement methodologies., • Project management and change management experience., • Understanding of quality systems and operational compliance requirements., • A natural leader who can engage, inspire and develop others., • Highly commercial with a strong focus on results and customer outcomes., • Resilient and confident in driving change and challenging the status quo., • Data-driven and able to make informed decisions quickly., • Organised, pragmatic and solutions-focused., • Comfortable operating in a fast-paced environment with multiple priorities At Eurofins we are growing, innovating and always learning. We celebrate the achievements of our employees through annual long service awards, recognise our colleagues special life events, and we are committed to charitable causes through global fundraising activities. As a Eurofins employee you will benefit from: • Additional Annual Leave at Employees set service dates, • Company Pension Plan, • Life Assurance Scheme (4 times annual salary), • Healthcare Cash Plan (6+ months service), • Enhanced Maternity, Adoption and Paternity Schemes, • Employee Assistance Programme - 24/7 confidential, • Health and Wellbeing Programmes, • Free parking #J-18808-Ljbffr

This position is being advertised on behalf of Neon Contracts, who are operating as an Employment Business. Who we are looking for: We are now recruiting for someone looking for a proactive and hands-on Quality Engineer role. You will support our UK business. This role is ideal for someone who enjoys working closely with manufacturing and logistic teams, solving technical quality problems, supporting customer investigations, and helping to strengthen quality systems across a busy environment. The successful candidate will play a key role in maintaining ISO 9001 compliance, ATEX, UL, supporting product and process approvals, improving RFT performance and driving effective corrective actions across the business. What you'll do: Support the maintenance, implementation and CI of the QMS across the business, ensuring compliance with ISO 9001, UL and ATEX customer and certification requirements. Coordinate containment, corrective and preventive actions, ensuring actions are completed effectively, verified for effectiveness and closed within agreed timescales. Lead and support investigations into customer complaints, internal non-conformances and process failures using structured problem-solving tools such as 8D, 5 Why and fishbone analysis. Provide hands-on quality engineering support to Production, Assembly, Warehouse, Technical and Engineering teams to ensure product and process quality standards are understood and maintained Support the Quality Lead in the effective delivery and quality assurance goals and standards Support first-off, in-process and final inspection activities, product validation, testing, traceability checks and release of product in line with agreed specifications and procedures. Prepare, review and maintain quality documentation, including procedures, work instructions, control plans, inspection records, Certificates of Conformity, Material Test Certificates, PPAP, FAI and customer quality packs. Conduct internal audits, support external/customer audits, raise audit findings and follow up corrective actions to support ongoing QMS compliance and continual improvement. Monitor and report quality performance through KPIs, trend analysis and improvement activities, supporting reduction of defects, repeat issues, customer complaints and cost of poor quality. Conduct product testing and evaluation to verify product conformance against applicable specifications, standards and customer requirements. What you bring: Essential BS EN ISO 9001 & Desirable UL and ATEX Three years' experience in a quality engineering role or equivalent Strong written and verbal communication skills. Confident working with cross-functional teams and challenging non-conforming practices professionally. Competent in using Microsoft office applications (minimum) Experience investigating customer complaints, internal non-conformances. Practical understanding of root cause analysis and corrective action tools such as 8D, 5 Why and fishbone. Experience working in a manufacturing, engineering, assembly, fabrication, cable management, electrical, construction products or similar technical environment. Ability to read and interpret drawings, specifications, inspection standards or technical requirements. Good understanding of inspection, testing, first-off approval, process control and product release. Experience with PPAP, FAI, control plans, process flow diagrams, FMEA. Able to work independently, make evidence-based decisions and escalate appropriately. Benefits: 25 days annual leave Festive shutdown at Christmas Companywide bonus scheme Service and recognition awards Training and development opportunities Company Pension Life Assurance 4x salary Discounted Gym Membership Enhanced family friendly policies Free annual flu vaccination vouchers Employee assistance programme including a 24/7 GP service. Cash health plan Free home cyber security training Cycle to work scheme. Free onsite parking TPBN1_UKTJ

Quality Manager Location: Walsall, West Midlands Salary: £45,000–£50,000 per annum, depending on experience Employment: Full-time, permanent An established specialist manufacturing business is seeking an experienced, hands-on Quality Manager to lead its quality function, strengthen manufacturing standards and introduce practical improvements across the operation. Taking ownership of the Quality Management System and overseeing a small team of inspectors, you will combine day-to-day involvement on the shop floor with responsibility for ISO 9001 compliance, audit preparation and the ongoing development of quality procedures. This position would suit an established quality professional who enjoys getting involved, takes pride in seeing improvements through and is looking for a long-term opportunity to make a lasting contribution. The Role Working closely with production and senior management, you will ensure quality systems support consistent manufacturing performance. You will bring fresh ideas, challenge ineffective methods and turn improvement opportunities into workable processes that colleagues understand and follow. With a small inspection team, you will remain actively involved in resolving production issues, supporting inspection activities and ensuring corrective actions deliver lasting results. Key Responsibilities Take ownership of the ISO 9001 Quality Management System, maintaining and improving policies, procedures, records and document control. Plan and lead internal audits, coordinate customer and certification audits, and take responsibility for closing findings and verifying corrective actions. Lead, support and develop a small team of quality inspectors, providing clear priorities and practical guidance. Maintain a visible presence on the shop floor, working with production to resolve quality concerns and uphold product standards. Oversee incoming materials, in-process and final inspection, contributing directly to inspection activities when required. Investigate non-conformances, customer complaints and supplier issues, identifying root causes and implementing effective corrective actions. Introduce new ideas, inspection methods and process improvements that reduce defects, rework and waste. Maintain effective product traceability, inspection records and calibration controls. Monitor quality performance, report trends and improvement priorities, and follow actions through to completion. Liaise confidently with customers, suppliers and auditors on quality requirements and technical issues. Support employee training and build consistent ownership of quality throughout the business. About You You will have: Substantial quality experience within manufacturing, gained as a Quality Manager, Quality Lead or an established Senior Quality Engineer with relevant leadership and systems responsibility. Strong practical knowledge of ISO 9001, including direct responsibility for maintaining a Quality Management System and taking it through external audits. A hands-on approach to operational quality, with the confidence to investigate issues at source and work alongside production colleagues. Experience supervising inspectors or coordinating the work of a small quality team. Evidence of introducing improvements and sustaining them over time. A thorough understanding of inspection processes, technical specifications, root cause analysis and corrective action. The organisation and discipline to maintain robust systems while responding effectively to daily production demands. Clear communication skills and the confidence to challenge constructively, gain cooperation and follow through on decisions. We are particularly interested in candidates who can demonstrate sustained contribution and progression within previous businesses, alongside a desire to commit to their next role for the long term. Experience in metal processing, component manufacture or a comparable industrial production environment would be advantageous. Relevant engineering or quality qualifications and internal or lead auditor training would also be beneficial. The Opportunity This is an opportunity to take real ownership of quality within an established manufacturing business. You will have scope to contribute ideas, develop a small team and deliver improvements whose impact can be seen across production and customer performance. If you bring strong manufacturing quality experience, practical leadership and the commitment to build lasting improvements, we would welcome your application. TPBN1_UKTJ

Baltic Recruitment are delighted to be partnering with Krystal Technology UK Ltd, a specialist manufacturer of high-purity fused quartz and fused silica components serving the semiconductor, photonics, industrial and scientific sectors, with their search for an experienced Quality Technician. Key Duties: • The role will support the Quality Manager with QMS activities, ISO 9001 preparation, internal audits, non-conformities, supplier audits, customer complaints, corrective actions, continuous improvement projects and Quality-related meetings. The role will also act as the main Quality contact for calibration activities across site, covering measuring equipment and MFCs/gas control equipment., • The Quality Control Technician will maintain a strong understanding of product specifications and inspection requirements and will be capable of carrying out QC inspections to a high standard to provide effective cover for the QC team. The role requires a flexible and technically capable approach, with the ability to work across a broad range of Quality activities. Key Duties: • Act as the main Quality contact for calibration activities across site, including measuring equipment, working with external laboratories and MFCs/gas control equipment, ensuring calibration schedules, records and requirements are maintained and achieving relevant KPIs., • Maintain a strong understanding of product specifications, drawings, geometrical tolerances and inspection requirements, supporting the development and improvement of inspection methods., • Make independent decisions regarding non-conforming products within defined procedures and delegated authority, including agreed value thresholds, escalating matters outside this authority to the Quality Manager., • Support the investigation, assessment and resolution of product non-conformities and contribute to corrective actions., • Carry out final, in-process and goods-inwards inspections to a high standard, providing cover for the QC team and demonstrating best practice., • Develop and where required carry out First Article Inspections (FAI) and measurement studies, including Gauge R&R and other appropriate measurement system analysis techniques., • Develop and maintain expert knowledge of the Sage X3 Quality Management module., • Maintain and update Quality Management KPIs, ensuring assigned targets are achieved and relevant information is accurately recorded., • Maintain Quality procedures, manuals, databases and controlled records, ensuring information is accurate, current and traceable., • Support the Quality Manager with third party ISO 9001 audits and conduct internal audits in accordance with the internal audit program., • Support with conducting supplier audits where required., • Support the Quality Manager with customer claims, including investigations, root cause analysis, corrective actions and maintaining associated records., • Support and lead continuous improvement and Quality projects to improve product Quality or site processes, using appropriate problem-solving tools such as Ishikawa, PDCA, 5 whys and 8D., • Train to become an administrator and point of contact for the site's Document Management System (Momentum)., • Represent the Quality function at relevant site meetings, providing Quality information, updates and technical input., • Carry out routine laboratory testing / tasks to provide cover for the Laboratory Coordinator when required. Key Requirements: • Minimum 3 years' experience in Quality Control, Quality Assurance, inspection or a similar Quality role, preferably within a manufacturing environment., • Strong understanding of geometrical tolerancing and inspection principles, including the ability to interpret basic engineering drawings, tolerances and acceptance criteria., • Experience using inspection and measurement equipment, with a good understanding of measurement and calibration principles., • Experience or demonstrated competence in calibration activities and maintaining calibration schedules and records., • Experience conducting internal or supplier audits., • Experience investigating Quality issues and supporting corrective actions and structured problem-solving techniques such as Ishikawa, PDCA, 5 whys and 8D., • Excellent organisational skills, with the ability to manage multiple Quality activities, deadlines and priorities., • Good written and verbal communication skills, with the ability to represent the Quality function professionally and communicate technical Quality information clearly., • Good IT skills, including Microsoft Office, particularly Excel, and the ability to learn and use business and Quality systems., • Experience with basic data analysis and ability to create / maintain reports., • Ability to work independently, take ownership of assigned activities and escalate issues appropriately., • Flexible approach with the ability to support Quality Control, Quality Management and laboratory activities. The Package: • £32,000 per annum., • 25 days annual leave + bank holidays., • Salary sacrifice pension scheme., • Company bonus based on performance., • 37 hours per week - Monday to Thursday 07:30-16:15 and Friday 07:30-12:30. JBRP1_UKTJ

We are currently have a position available for a Cleaning Operative at G & J Distillery , Monday - Friday 3.00pm-6.00pm Rate : £ 13.45 per hour General cleaning to include (but not restricted to): Clean and maintain communal areas as directed Vacuum, sweep, and mop floors Empty bins and ensure proper disposal of waste Replenishment of supplies and material requirements Dust and wipe down surfaces, including shelves and equipment Report any maintenance or key operational issues Follow all health and safety regulations Ensure that a consistently high standard of service is delivered Ensure all customer queries and complaints are dealt with in a timely and effective manner Benefits: Uniform provided Training Employee Assistance Programme (EAP) Healthshield programme Britestar awards and recognition for the employees Referral Scheme Don't delay: APPLY NOW for immediate start! About Us The Floorbrite Group is one of the leading commercial cleaning and facilities service providers in the UK, providing daily, industrial and window cleaning services to all sectors of industry. Our services are already being used by companies throughout the North West, North East, South East, the Midlands and Yorkshire. TPBN1_UKTJ

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We sort customer complaints handler jobs with better pay, shorter commutes and sooner starts in mind.

We sort fintech complaints jobs with better pay, shorter commutes and sooner starts in mind.

We sort fintech complaints jobs with better pay, shorter commutes and sooner starts in mind.

Investigates and resolves complaints about environmental nuisances like noise, odor, smoke, and pollution, while contributing to policy development and procedures.

Goldman Sachs is seeking an experienced Complaints Leader to join our Retail Banking and Wealth Management customer support operations. You will oversee complaints handling, provide leadership and coaching to specialists, and act as escalation point for complex inquiries, including fraud cases.

Lendable is seeking a dynamic Complaints Team Leader to manage and develop a high‑performing Complaints Officers team. Lead, coach and collaborate with Operations and Product to translate feedback into meaningful changes, with a culture of innovation and accountability across the complaints functi

A leading HR professional body in the UK is seeking a Senior Case Manager to steer the Code Complaints team.

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Oversee the management and reporting of customer complaints, including Executive Complaints and Financial Ombudsman cases. Provide leadership, clear communication, coaching and professional development to complaints specialists, ensuring performance targets and agent satisfaction are achieved. Manag

Handles customer complaints in social housing, investigates cases, communicates outcomes to stakeholders, and liaises with various parties including the Housing Ombudsman.

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Seeking a Complaints Team Leader for a social housing repairs and maintenance contractor to manage a busy contact center.

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Handles customer complaints from start to finish, investigating concerns and making decisions on behalf of the company, with a focus on customer advocacy and problem-solving.

Social housing complaints Housing Ombudsman Social Housing Complaints OfficerRemote working6 week contract (potential for further extension)37. You will be providing responses to complaints both verbally and written, responsible for supporting customers through the complaints journey, investigating

Are you experienced in complaints handling, quality assurance or customer service investigations? Do you have an xdjnayx eye for detail, a calm approach under pressure and the confidence to challenge processes.

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Public Area Cleaner - Zero Hours - Sutton Coldfield.The Belfry Hotel & Resort is an award-winning destination with 450+ luxurious rooms and suites, a selection of vibrant restaurants and bars, versatile event and meeting spaces and a relaxing leisure club and spa.Our three exceptional golf courses -

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Holidays Cottage Cleaner - Veryan.We are looking for 2 Holidays Cottage Cleaners to clean and prepare our stunning holiday cottages in Veryan and Porth (just outside Portscatho).This role is based on annualised hours, where the amount of hours you work each month may vary, however your salary will b

General Assistant / Cleaner - Netherfield.Help Create an Exceptional Fitness Environment.At Everlast Gyms, we're committed to delivering outstanding fitness experiences for our members.Our clubs are built on high-quality facilities, exceptional service and an environment where people can train with

JOIN DHL E-COMMERCE AS A VAN DRIVER THIS AUTUMN.Our busiest period is approaching and we’re looking for motivated multi-drop drivers to join us for our peak period! .Enjoy consistent work, competitive pay and the opportunity to earn more during our busiest period.Earn £50K–&po

The National Autistic Society is committed to safeguarding and promoting the welfare of all children and adults who use our services.Successful applicants will be required to complete the relevant safeguarding checks.The National Autistic Society helps create a world that works for autistic people,

JOIN DHL E-COMMERCE AS A VAN DRIVER THIS AUTUMN.Our busiest period is approaching and we’re looking for motivated multi-drop drivers to join us for our peak period! .Enjoy consistent work, competitive pay and the opportunity to earn more during our busiest period.Earn £50K–&po

The National Autistic Society is committed to safeguarding and promoting the welfare of all children and adults who use our services.Successful applicants will be required to complete the relevant safeguarding checks.Join Us as a Bank Support Worker.The National Autistic Society helps create a world