Complaints jobs in BeckenhamCreate job alerts

Duty Manager - Beckenham Position: Duty Manager Location : The Spa at Beckenham, 24 Beckenham Rd, Beckenham BR3 4PF Salary : circa 27,170 p.a. (Subject to NMW increase in April.) Job Type: Permanent 40 hours Closing Date: 8th May 2025 There is no such thing as a typical day as Duty Manager. That'...

The role holder is expected to periodically handle customer complaints, to support the Objectives of the Customer Relations Team and provide resource cover at peak operational times. Octavia’s Customer Relations Team is dedicated to resolving customer complaints, both orally and in writing, in a ...

You'll also take responsibility for dealing with high level / FOS complaints and managing them end to end, maintaining their internal FOS and ADR logs, collating reporting for management and Partners and supporting with additional tasks and duties as required. Strong background in handling FOS co...

Octavia’s Customer Relations Team is dedicated to resolving customer complaints, both orally and in writing, in a timely manner. The Complaints Quality Officer is responsible for upholding the standards of complaint investigations and responses by reviewing a sample of customer contact and review...

You'll also take responsibility for dealing with high level / FOS complaints and managing them end to end, maintaining their internal FOS and ADR logs, collating reporting for management and Partners and supporting with additional tasks and duties as required. Strong background in handling FOS co...

Octavia’s Customer Relations Team is dedicated to resolving customer complaints, both orally and in writing, in a timely manner. The Complaints Quality Officer is responsible for upholding the standards of complaint investigations and responses by reviewing a sample of customer contact and review...

We are seeking a dedicated and detail-orientated Complaints Investigator to join our Complaints Team. A solid background in FS is essential, with a strong understanding of the complaints process and FCA regulations. Ability to interpret and respond clearly to verbal and written complex complaints...

We are looking for an experienced Complaints Investigator who will be responsible for investigating and resolving complaints in a fair and impartial manner. Demonstrate a personal commitment and responsibility for providing a highly resolution-based service, aiming to resolve complaints at the fi...

BDS are recruiting for a Senior Housing Complaints Officer to work within our clients Customer Relations Team. This is a new role to increase the satisfaction and quality of responses and the successful candidate will have responsibility for the investigation and resolution of complex stage two c...

My client are looking for a talented and motivated individual to oversee all ‘First Line of Defense’ regulatory operations for the business, managing their Complaints function. You'll also take responsibility for dealing with high level / FOS complaints and managing them end to end, main

Essential requirementsExtensive experience in handling complex complaints and leading on resolution of high profile and business significant escalated complaintsGreat attention to detail and a result driven approachStrong analytical skills to identify trends, assisting with the production of root...

In this role, you will handle incoming complaints and process them through our systems. You will present a professional persona to our customers and use your investigation, problem-solving, and communication skills to manage and resolve complaints effectively. Handle initial receipt and acknowled...

Governance & Complaints OfficerLocation: Hybrid with Flexible Working OptionsSalary: £35,235 per annum Hours: 35 hours per week (+5 hours paid lunch)Contract: Full PermanentAre you passionate about ensuring high standards of governance and excellent customer service? Do you have an eye for de

As our Complaints Resolution Team Leader, you will be leading a team of three being responsible for the development, implementation, and maintenance of the companys Complaints Handling Framework. Ensuring the delivery of service standards, meeting regulatory requirements and delivering good custo...

Complaints Team LeaderAre you a strong leader with a passion for driving high standards, resolving complaints, and leading a team to success? Do you have the confidence to set expectations, challenge inappropriate conduct, and continuously improve processes? If so, we have the perfect role for yo...

Complaints Team LeaderAre you a strong leader with a passion for driving high standards, resolving complaints, and leading a team to success? Do you have the confidence to set expectations, challenge inappropriate conduct, and continuously improve processes? If so, we have the perfect role for yo...

Key ResponsibilitiesAct as a subject matter expert in resolving escalated complaints, ensuring compliance with the Housing Ombudsman Complaint Handling Code. Ability to manage complex complaints and provide clear, empathetic resolutions. Umbrella) Contract: Start Date: ASAP Duration: 3 months (po...

You'll also take responsibility for dealing with high level/FOS complaints and managing them end to end, maintaining their internal FOS and ADR logs, collating reporting for management and Partners and supporting with additional tasks and duties as required. Strong background in handling FOS comp...

Large Housing Association requires a Complaints Investigator to analyse and resolve complaints in a fair and impartial manner. You will demonstrate a personal commitment and responsibility for providing a highly resolution-based service, aiming to resolve complaints at the first stage. You will a...

Are you a detail-oriented problem solver with strong communication skills? Do you have a passion for delivering outstanding customer service and resolving complaints with professionalism and empathy? If so, this Complaints Handler role could be the perfect opportunity for you!. As a Complaints Ha...

Job Title: Complaints OfficerJoin a dynamic team dedicated to providing quality, affordable housing solutions in Barking and Dagenham! We're on the lookout for a proactive Complaints Officer to enhance residents' experience and ensure their voices are heard. Location: Hybrid (Barking/Home)Contrac...

Ensuring the complaints handling process appropriately supports vulnerable customers, adapting for specific complaints to ensure good customer outcomes. As our Complaints Resolution Team Leader, you will be leading a team of three being responsible for the development, implementation, and mainten...

Complaints Resolution Lead*Rolling contract**Hybrid - 3 days office / 2 home**Housing*The role:Lead on reviewing complaints and compensation and advising on the correct level of rigor at stage 2. Key Skills and experience:Must be experienced in handling housing complaints. Previous experience man...

Strong background in handling FOS complaints and working with the Financial Ombudsman. Previously worked/lead a Complaints function. If you are interested in this Complaints Manager position and meet the above requirements please apply immediately.

As our Complaints Resolution Team Leader, you will be leading a team of three being responsible for the development, implementation, and maintenance of the companys Complaints Handling Framework. Complaints Resolution Team Leader. You are responsible for ensuring that complaints are dealt with ap...

Senior Housing Complaints Manager required:To ensure that Complaints are responded to across all the Repairs and Investment Services in accordance with the corporate policy and targets. To support the preparation of complaints, review service responses and where necessary, support in the investig...

The Complaints Quality Officer is responsible for upholding the standards of complaint investigations and responses by reviewing a sample of customer contact and reviewing a sample of draft complaint written responses. Complete a sample of quality control checks on customer contact (including cal...

Complaints Resolution Team LeaderBromley, KentCompetitive Salary10-month fixed term contractAs our Complaints Resolution Team Leader, you will be leading a team of three being responsible for the development, implementation, and maintenance of the companys Complaints Handling Framework. Ensuring ...

Working as the Stage 2 Complaints Investigator / Escalation Caseworker you will be part of a dedicated Complaints division and will be tasked with investigating and resolving all Stage 2 complaints, in a fair & impartial manner. We have a fantastic new job opportunity for a Stage 2 Complaints Inv...

Strong FCA knowledgePreviously worked/lead a Complaints functionPreviously worked in a regulated industryThe ability to explain complex processes in a simple and logical way. Salary: Excellent + bonus + good packageLocation: London (good work from home options available)If you are interested in t...

The CL is accountable for the performance and delivery of their team and is responsible for the management of and continuous development of people, processes, systems and governance within the complaints process working with the Operations Manager and Head of Complaints. Work with the wider Compl...

Complaints Resolution Team LeaderBromley, KentCompetitive Salary10-month fixed term contractAs our Complaints Resolution Team Leader, you will be leading a team of three being responsible for the development, implementation, and maintenance of the companys Complaints Handling Framework. You are r...

The successful candidate will handle and resolve complaints from tenants and residents, ensuring that issues are addressed promptly and effectively. Receive, log, and manage complaints from tenants and residents through various channels (phone, email, in-person). Conduct thorough investigations i...

Previously worked/lead a Complaints function. If you are interested in this Complaints Manager position and meet the above requirements please apply immediately. My client are looking for a talented and motivated individual to oversee all ‘First Line of Defense’ regulatory operations for the bus

A fantastic opportunity has arisen for a Policy, Complaints & Governance Manager in Children and Young People Services. Overarching responsibility for managing Complaints and FOIs in line with our statutory and regulatory obligations. You will be keen to lead directorate learning from complaints ...

Complaints Resolution Team LeaderBromley, KentCompetitive Salary10-month fixed term contractAs our Complaints Resolution Team Leader, you will be leading a team of three being responsible for the development, implementation, and maintenance of the companys Complaints Handling Framework. You are r...

Guide and advise on all incident and complaints matters. This role is central to fostering fairness and consistency in how member complaints are resolved, always keeping member interests at the forefront. Lead the resolution of Internal Dispute Resolution (IDR) complaints, including reviewing sam...

A well-established wealth and financial planning firmis expanding its Advice Complaints function and seeking an SME anda Lead Manager to help shape and develop this area. Keyresponsibilities include: - Managing and resolving regulatedcomplaints related to Financial Planning advice. Developing and...

Receive and manage incoming customer complaints across various channels. Accurately log and categorise complaints in our internal systems. Escalate complex or high-risk complaints to senior team members where appropriate.

Octavia’s Customer Relations Team is dedicated toresolving customer complaints, both orally and in writing, in atimely manner. The Complaints Quality Officer is responsible for upholdingthe standards of complaint investigations and responses byreviewing a sample of customer contact and reviewing ...

This role involves supporting the Head of Advisory & Complaints to provide advice and guidance to the business and to ensure client complaints are handled swiftly and effectively. Compliance Advisory Complaints Associate. Take ownership of client complaint handling, ensuring strict adherence to t...

Reporting to the Head of Clinical Governance and Risk, the Complaints Manager is a visible and approachable leader who prioritises a patient and care-centred approach and ensures collaborative and expedient methods are taken to achieve resolution of complaints and concerns received. Proactively l...

Ownership: Acknowledge, investigate, and resolve customer complaints, including CEO and complex complaints, in line with policies and regulations. Deadlines: Adhere to strict timelines for resolving complaints.

If you are interested in this Complaints Manager position and meet the above requirements please apply immediately. My client are looking for a talented and motivated individual to oversee all First Line of Defense' regulatory operations for the business, managing their Complaints function. You'l...

The role involves investigating complaints by carrying out desk-based reviews and interrogating information from a wide range of sources, working on Group Complaints and supporting wider work on Regulatory Failure Assessments. As well as being a point of contact for all stakeholders, including co...

Reporting to the Head of Clinical Governance and Risk, the Complaints Manager is a visible and approachable leader who prioritises a patient and care-centred approach and ensures collaborative and expedient methods are taken to achieve resolution of complaints and concerns received. Develop and m...

Previously worked/led a Complaints function. If you are interested in this Complaints Manager position and meet the above requirements please apply immediately. My client is looking for a talented and motivated individual to oversee all ‘First Line of Defense’ regulatory operations for the busin