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Our client, who is a leading, very well established and reputable Estate Agents based in Gloucester have an exciting opportunity for a PA to join their successful and hardworking team based at their central hub in Quedgeley. This will be an extremely varied and crucial role; no two days are ever the same! The overall responsibility of the PA will be to contribute to the delivery of the companys business plan by providing ongoing secretarial and administrative support to the Sales & Compliance Manager. To be considered for this position, you will need to have administrative experience, be exceptionally organised with the capability to prioritise, and have the ability to communicate well at all levels. Key Responsibilities: -Organising meetings for the Sales & Compliance Manager and maintaining their diary as required -Producing meeting minutes as required -Compiling and collating statistics as required (including staff holidays and sickness) -Opening post, reviewing correspondence, prioritising and distributing to Directors and Sales Manager -Dealing with enquiries and complaints to the Directors and Sales & Compliance Managers and taking initial action where possible and appropriate -All ad-hoc secretarial and administration requirements instructed by the Directors Candidate Attributes: -Excellent administration skills with a strong attention to detail -The ability to communicate well at all levels -Computer literate with an advanced knowledge of Microsoft Office -Organised and efficient with the ability to prioritise workload -Reliable and committed -A pleasant attitude with excellent customer service skills Hours: Part Time, Monday to Friday, flexibility around exact working hours Salary: Up to £28,000 per annum pro rata, depending on experience TPBN1_UKTJ

Due to internal promotion, our client in Quedgeley (Gloucester) is seeking a Customer Support Supervisor to join their friendly and growing team in this newly created permanent, full time role. You will be a hands-on manager responsible for three (already very settled) customer service staff.This is a role for someone who leads by example and is happy to roll up their sleeves and muck in with the day-to-day operations and enquiries, ensuring a quality, efficient service is provided to the business customers to main their strong industry reputation. Customers place production orders via the company website, email, and phone, so you must be confident communicating across all channels and happy to pick up the phone to resolve queries promptly and professionally. This is a business that will recognise your skills and look to maximise your potential within the business to enable you to grow with the company. Hours: Monday Friday, 8am 5pm (fully office based) Salary: £40,000 - £45,000 per annum + benefits including - Free lunch every day (pasta, paninis etc even Janes Pantry!) - Team profit share bonus paid quarterly. - 22 days holiday plus your birthday off plus bank holidays. - Free parking. + more Key Responsibilities - Lead and support a team of three Customer Service Representatives. - Oversee daily customer service operations. - Monitor KPIs and report on team performance. - Ensure accurate and timely order processing (phone, email, website). - Act as escalation point for queries and complaints. - Maintain and improve customer service procedures. - Handle customer enquiries during busy periods. - Liaise with internal teams to resolve issues quickly. - Maintain accurate CRM and customer records. - Identify and implement service improvements. - Deliver consistently high standards of customer care. Key Attributes - Previous managerial/supervisory/team lead experience. - Reactive and able to manage changing priorities. - Willingness to muck in. TPBN1_UKTJ

Commercial Account Handler Location : Gloucester Department: Butterworth Spengler Salary : Competitive Salary & Benefits Hours : 35 Contract Type: Permanent Butterworth Spengler offer our clients a unique blend of experience, knowledge and expertise to deliver effective insurance solutions with a dynamic and professional approach. Established in 1924, Butterworth Spengler are now part of the JMG Group who are a Private Equity backed insurance broking group and a top 30 UK broker who place over £380m of Gross Written Premium into the market annually. We believe in providing an unrivalled level of service to all our clients. When you become part of our team, your commitment will be rewarded with a clear career path, a market leading salary and comprehensive benefits package. We work with businesses and private clients in the South West and across the UK. Well ask all the right questions so that we thoroughly understand our clients business to find them the right insurance for their needs. The opportunity As a Commercial Account Handler you will accurately prepare quotations, renewals and endorsements. You will also go to market and place both new and existing business within the relevant regulations and company procedures. You will effectively and efficiently administer and service the insurance requirements for potential and existing customers across a wide range of Specialist Commercial Insurance products. Our Account Handlers ensure that a quality service is provided to all clients in accordance with their needs and requirements. Key duties will include Ensuring accuracy, efficiency and professionalism when dealing with both clients and insurers in all aspects of the role Managing existing commercial insurance policies including commercial combined, property, liability and fleet plus others Completing premium financing arrangements Working closely with a dedicated Commercial Account Executive Advising clients on existing products in accordance with their needs Ensure bad debt queries are dealt with efficiently and in line with company procedure. Ensure all business activity fully complies with FCA regulation and company procedures as detailed in the Conduct Polices. Handle any complaints in accordance with regulation, the Companys Conduct Policy. Take part in tailored learning, training and assessment courses and identify further areas for own development as required. Achieve and maintain a high level of customer service and promote exceptional customer care standards at all times. Develop and maintain a professional working relationship with all clients and provide expert product advice and guidance What were looking for Our Account Handlers are vital in ensuring that Butterworth Spengler clients have a professional and compliant experience. To be successful in the role, you must have the following skills. Previous experience gained from working as an Account Handler in a similar broking environment Working knowledge of most commercial lines insurance products Experience of working to high standards and FCA Compliance Strong administration skills, coupled with a very keen eye for detail Ability to prioritise and organise own workload to ensure deadlines are met Numerical accuracy Exemplary communication skills, in person, on the phone and via email Strong time management skills, with the ability to meet deadlines IT proficiency with the use of most MS Office products and ideally Acturis Regulatory and compliance awareness What we offer Competitive salary commensurate with level of experience Hybrid working options considered following training & probation completion Free parking Company Pension scheme Generous holiday entitlement & Birthday off Death in service scheme Gym Flex REF-226 358 TPBN1_UKTJ

Housing Reviews and Complaints Officer Location: Maidenhead, Berkshire Pay: £22.

This Complaints Officer role offers the chance to manage and resolve complaints across housing services, helping ensure safe, quality homes and services that tenants can trust. Investigate and resolve complaints thoroughly, effectively, and in a timely manner. Maintain consistent and clear communica

Our client is seeking an experienced Housing Review & Complaints Officer to lead on statutory housing and homelessness reviews and manage corporate complaints within the Housing & Public Protection Service. Log, coordinate, and respond to complaints, ensuring accuracy and timely resolution.

Member enquiries, complaints, and housing-related information requests. Support the complaints service to promote. Provide day-to-day support to managers within the complaints and resolution function as required.

You will also assist in resolving outstanding complaints related to housing and repairs.

We have an exciting opportunity for a Customer Complaints Deputy Team Leader to join the Customer Complaints Team at Yorkshire Water and be a part of helping Yorkshire Water to provide the best service to our customers. You will support and develop a team of Customer Complaint Agents within the Cust

Support the Complaints and Casework Manager in delivering an effective, customer‑focused complaints service for residents and the Client. Complaints Investigator needed in North London Paying £19. Lead on projects aimed at improving service standards, performance, and consistency in complaints ha

A leading recruitment firm is seeking a Senior Complaints Resolution Officer to ensure effective management of complaints and enquiries.

We're looking for a Complaints Business Partner (CBP) to drive organisational learning through complaints, managing our most complex cases and embedding processes and capabilities across teams to ensure insights inform strategy and improve resident outcomes. Strong experience handling complex compla

Ensure complaints are handled in accordance with FCA rules, DISP requirements, and internal procedures. Previous experience handling complaints within financial services, ideally within lending, banking, or SME finance. Exposure to a broad range of complaints and regulatory matters.

Customer Service Contact Centre – Complaints Advisor. Got a calm head and a knack for turning unhappy customers into satisfied ones? We are looking for a dedicated Complaints Advisor to join our contact centre team within a regulated financial services business. You will play a key role in handlin

A leading wealth management firm in the UK seeks a Complaints Investigator on a fixed term remote contract for 9 months. The role involves investigating and resolving complaints, liaising with stakeholders, and ensuring compliance with regulations. Ideal candidates have experience in complaints inve

A prominent recruitment agency is seeking a Senior Complaints Resolution Officer to manage and resolve complex housing complaints within a busy Housing Hub.

A leading restaurant chain in the UK is seeking a Senior Customer Support Manager to lead the team responsible for handling customer complaints.

Customer Service & Complaints Handling. Handle customer complaints professionally, ensuring fair, transparent, and timely resolution in line with internal policies and the Housing Ombudsman Complaint Handling Code. Gather, analyse, and prepare complaints data for monitoring, trend analysis and repor

The position includes responsibilities like managing complaints, ensuring legal compliance, and serving as a technical contact for clients.

A prominent water utility company in the United Kingdom is looking for a Customer Complaints Deputy Team Leader to join its Customer Complaints Team.

Resolving delivery issues and tactfully dealing with occasional complaints.

A leading social services provider is looking for a candidate with extensive experience in complaints handling, especially pertaining to housing and public realm issues. The role involves managing stage 2 complaints, drafting responses for Corporate Directors, and engaging with senior stakeholders.

Morgan Hunt currently requires a Complaints Investigator for Housing Trust based in West London on a Temporary basis. Essential: Experience handling stage one complaints in a regulatory environment. Investigate complaints independently, using all available information to reach fair and timely resolu

To investigate and resolve all regulated complaints in a fair and impartial manner. Ultimately focused on resolving complaints fairly and ensuring that ‘good customer outcomes’ are realised both now and in the future. Previous experience as a Complaints Investigator desirable.

A leading recruitment agency is seeking a Complaints Investigator for a Housing Trust in West London. The role involves investigating complaints independently, managing issues from initial contact to resolution, and ensuring customer service excellence. Ideal candidates should have experience in han

A leading fintech company in London is seeking a Senior Complaints Operations Manager to lead the strategic direction of their complaints department.

Our client is seeking candidates with extensive complaints handling experience, particularly (but not exclusively) in relation to housing, repairs, homelessness and public realm complaints. The successful candidate will need experience of managing stage 2 complaints, drafting responses on behalf of

Claims & Complaints Lawyer (Contract). In this position you’ll support the management of claims and complaints, engage with regulatory bodies, and contribute to the firm’s wider contentious and risk‑related matters. Drafting responses to client complaints.

Key responsibilities include processing orders, providing exceptional customer service via various channels, and handling complaints.

A well-established family-owned business in Aldershot, Hampshire is seeking a Customer Complaints Advisor to join their dedicated team. The role involves managing customer complaints, ensuring prompt resolutions, and providing high-quality service.

A reputable housing provider in Greater London is looking for an Investigation and Information Assistant to enhance its complaints handling process.

A recruitment agency in the United Kingdom is seeking a customer service professional for handling customer complaints and providing excellent service. The candidate will be responsible for resolving complaints transparently, engaging with diverse clients such as residents and Councillors, and ensur

Queen Mary is looking to recruit a new candidate to the Appeals, Complaints & Conduct Officer role within the Appeals, Complaints & Conduct Office (ACCO). The Appeals, Complaints & Conduct Officer is a senior caseworker within ACCO, and works across the University to ensure best practice in matters

A local council in England is seeking a SEND EHC Team Lead to manage a team delivering high-quality statutory SEND casework.You will support EHC Coordinators and Review Officers to ensure compliance with SEND legislation.The ideal candidate will possess strong communication and organisational skills

About the roleRole OverviewAs the Senior Complaints Operations Manager, you will hold a pivotal leadership position reporting to the Director of Complaints, Fraud and Financial Crime. Preferred Qualifications*** Experience working in the motor industry or handling automotive finance complaints i

In this key role, you'll take ownership of complaints from start to finish, working to resolve issues effectively, restore customer trust, and drive continuous improvement across the organisation. Managing and investigating complaints thoroughly and impartially. Supporting positive external relation

A customer-focused housing organization is seeking a Complaints Resolution Partner in Peterborough.

A leading Social Housing contractor is seeking a full-time Resident Liaison Officer to manage tenant complaints and ensure customer satisfaction.

We’re looking for a customer focused, curious and resilient Complaints Resolution Partner to join our busy Complaints team. As we adhere to a regulated process with defined timescales for handling complaints, youll be process-oriented, driven by a passion for problem-solving and ensuring issues

A leading specialist automotive finance lender is seeking a Complaints Specialist to manage the full complaints process, ensuring fair and efficient resolutions.

A public service broadcaster is seeking two independent Editorial Advisers to provide expertise on editorial standards and complaints.

This hybrid role involves handling customer complaints through various channels, ensuring fair outcomes, and adhering to regulatory standards. A regulated financial services business in the UK is seeking a dedicated Complaints Advisor to join their contact centre team.

The roles focus on ensuring compliance with editorial guidelines and representing audience concerns in complaints handling.

This role involves managing customer complaints, ensuring they are resolved fairly and in compliance with regulatory requirements. A well-established B2B lender in the UK is seeking an experienced Complaints Handler for their risk and compliance function.

Our client is seeking an experienced SEND Lead Complaints and Tribunals Officer to join our Education and SEND team on an interim basis to manage complex SEND appeals, represent the Local Authority at tribunals and drive early dispute resolution.

Interim SEND Complaints & Tribunals Officer. We are seeking an experienced SEND Complaints & Tribunals Officer to join our Education and SEND team on an interim basis. This is a critical role supporting Medway Council in managing complex SEND casework, complaints, and tribunal processes.

Please note- the is a weekend position working 2 X 9 Hour shifts.As a Kitchen Assistant at a Barchester care home, you'll help to provide the first-class food and hospitality that enable us to give our residents exceptional all-round care and support.A healthy, nutritious diet is vital to ensuring o

Working in our Childrens Homes means being a part of a young persons day to day life.This means being there for the highest highs and lowest lows.Our support workers enable our young people to get their childhood back and create xwzovoh pathways to become well rounded adults an incredibly rewarding