Trabajos complaints en ChesterCrear alertas

Deputy Manager Location: Rowton, Shrewsbury Pay: £15.79 per hour Extraordinary Days Every Day At Cambian Group, you’re not just working - you’re shaping futures, furthermore as a Deputy Manager, based within Shrewsbury every moment you spend with our young people (ages 8–18) helps them feel safe, valued and supported. A simple "How was your day?", a shared laugh over a board game or encouragement during a tough moment - these small interactions build trust and shape lives. Some days will be challenging but every breakthrough, every smile and every step forward will remind you why this work truly matters. Main Purpose of the Job: To assist the manager in achieving the aims and objectives of the statement of purpose. To deputise in the absence of the registered manager. To support and manage the staff to enable them to meet the needs of the children and young people. To undertake direct work with children and young people as appropriate. To be the responsible person in managing child protection concerns and complaints. To work in partnership with other professionals to achieve optimum outcomes for young people. To offer supervisions and support to senior staff in line with care quality standards and Children’s Homes Regulations 2015. Duties and Responsibilities: You’ll be ensuring that each young person has an allocated key workerEnsuring that each member of staff is aware of each child’s placement plan and their responsibilities for its implementationAttending childcare reviews and planning meetings to provide information and achieve best outcomes for young peopleUndertaking direct work with young people and acting as an appropriate role modelAssist in developing systems in which young people are consulted about the quality of care they receiveTo assist the Registered Manager in the implementation of all aspects of the Statement of PurposeContribute to the devising, implementing and evaluation of changes with the involvement of front line staff to continually improve services, systems and standards, in conjunction with the Registered Manager and the Senior Management teamTo deputise in the absence of the Registered ManagerTo support on and off the rota to ensure adequate staffing according to the needs of young peopleTo ensure that resources are allocated appropriately and financial records are accurately maintained New staff must be comfortable using an electronic care recording system on a daily basis to document, monitor, and update children and young people’s records accurately. Experience with Clearcare is an advantage, but not essential, as full training will be provided. However, all staff are expected to confidently use digital systems as part of their day-to-day role. Qualifications/Experience/Requirements NVQ 3 in caring for Children and Young People (or equivalent)Understanding of Ofsted framework (SCCIF)12 months experience working in a residential setting with young people with challenging behaviour including supervisory experience.Knowledge of the Children Act and other relevant legislationTeam Building SkillsSupervision SkillsAbility to manage teams effectivelyExcellent organisational skillsAbility to motivate and enthuse staffA Full UK driving licence is required do to the location and nature of the role What we can offer: Rate of pay £15.79ph£30 Sleep in rateOvertime paid at an enhanced rate234 hours annual leave per yearCareer enhancing qualifications and clear progressionFull enhanced children’s and adults DBS paid for by Cambian Group7 - day paid intensive induction training course, face to face and online learning to support your development starting immediatelyGuaranteed opportunity to be enrolled onto an level 5 Leadership & Management qualificationFree onsite parking and meals provided during your shiftCompany events / Fundraising / social activitiesLong service annual leaveRefer a friend schemeContinued support and opportunity for development from your leadership team Your Next Step This isn’t just a job - it’s a chance to change lives, one extraordinary day at a time. Join us and be part of something meaningful. Apply today! Safeguarding Statement Caretech is committed to the safeguarding and welfare of children. All applicants must pass an enhanced DBS check and provide references covering the past two years plus all roles involving vulnerable groups. Rowton [SYS-22497]

Overview Korn Ferry is proud to be partnering with a well-established organisation operating within a highly specialised manufacturing environment. With a long history of technical expertise and consistent investment in innovation, the business plays a critical role in supporting a range of advanced sectors, both in the UK and internationally. This heavy engineering company is embarking on a large-scale growth & transformation journey, with considerable investment from its parent company. As the company continues to grow and evolve, it is looking to recruit an experienced Sales Estimator join their Commercial team, playing a key role in preparing accurate and competitive estimates for customer enquiries. This role works closely with cross functional teams and supports both current business and new product development. Key Responsibilities • Prepare and manage cost estimates from initial enquiry through quotation and order processing, ensuring accuracy and commercial viability., • Coordinate with R&D, Engineering, Quality, Supply Chain, Production, and Laboratory teams to establish timelines, costs, material availability, and resource requirements., • Issue, track, and progress quotations using CRM systems, Access databases, and ERP/MRP systems., • Support sales order processing and coordinate actions resulting from customer feedback or complaints., • Contribute to sales forecasting and support the preparation of the Annual Operating Plan., • Work alongside the New Product Introduction (NPI) Lead to support development, qualification, and scale up of new metals and alloy products., • Develop and maintain strong understanding of relevant markets, monitoring trends and sharing insights with internal stakeholders., • Ensure compliance with Health & Safety, Environmental, and Quality standards, including ISO 9001/14001 and regulatory requirements such as RoHS, REACH, conflict minerals, and ESG. Job Requirements • 3–5 years’ experience in estimating, costing, or a similar commercial/technical role., • Experience with advanced materials, and manufacturing processes such as casting, forging, machining, or powder metallurgy., • Strong ability to interpret technical specifications, drawings, and data to develop accurate cost models., • Exposure to supply chain pricing, financial analysis, sales support, and negotiation., • Proficiency in Excel (advanced skills advantageous) and experience using ERP/MRP and estimating tools., • Excellent written and verbal communication skills, with the ability to collaborate in a fast paced, multidisciplinary environment., • Good understanding of industry standards, compliance, and regulatory frameworks., • Degree, HNC, or HND in Materials Science, Metallurgy, Manufacturing Engineering, or a related field (desirable but not essential) Remuneration & Benefits • Competitive salary, negotiable depending on experience, • 25 days’ holiday plus public holidays, rising to 30 days after 10 years’ service, • Company pension scheme, • Healthcare and life assurance, • Ongoing training and development opportunities

Customer Liaison Officer - Social Housing Planned Works Based in Chester Full time, temporary (4 weeks) £15.00 - £18.00 per hour (37.5 hour week) We are working with a leading main contractor to find a successful and proactive Customer Liaison Officer to join their team delivering planned works within Social Housing properties in Chester. It will be your responsibility to develop positive relationships with residents in order to provide information and support during refurbishment, maintenance and major works programmes. You will prevent and limit dissatisfaction, resolve complaints and queries quickly and efficiently. This scheme is working closely with a public sector client so previous experience working for a main contractor on similar projects is ideal but not required as training given on the job. Key Responsibilities include: Working on planned maintenance projects Decent Homes programme experience Full clean driving licence with own vehicle Pre-entry visits and company inductions Collect tenancy agreement/approval forms Visiting tenants in their homes and advising them on when and what work is being carried out Act as the main point of contact and deal with any problems/queries that the tenant may have Contacting neighbourhood housing associations and establishing working relations with them Visiting properties that are being refurbished with potential tenants and advising them on completion dates Attending and chairing tenant forum meetings to advise tenants of works being carried outYou will be working for a modern, forward-thinking business; that believes the strengths, skills and personalities of their people are the key to the group's success. Please apply online now

This Brigg Scientific client are a Nutritional and Nutraceuticals company based outside Chester. They are looking to recruit a new Laboratory Technician for an initail 12 month contract. Key duties include: • Sample preparation and dispatch, • QC Testing of Raw Materials and finished products, • Address product quality issues, • Analytical GC testing, • Supporting customers with quality incidents and complaints, • Stocking of Laboratory disposables, • Associated Quality paperwork The role is employed over Monday to Friday, 8am - 4pm. 37.5 hrs per week. Pay rate will be between £12.71/hr and £13.30/hr depending upon experience

The Sales Administrator role in the industrial/manufacturing industry involves providing efficient support to the customer service department. This temporary position in Ellesmere Port is ideal for someone with a proactive approach to ensuring smooth administrative operations and providing good customer service. Client Details This organisation is a well-established business in the industrial/manufacturing industry. They are committed to delivering quality services while maintaining a focus on operational excellence. Description Manage and process customer orders with accuracy and attention to detail. Handle customer inquiries and provide information in a professional manner. Maintain and update records and databases as required. Coordinate with internal teams to ensure timely delivery of products and services. Prepare and process invoices and other relevant documentation. Assist in resolving customer complaints and issues promptly. Support the team with general office duties and ad-hoc tasks as needed.Profile A successful Sales Administrator should have: Previous experience in an administrative or customer service role. Strong organisational and time-management skills. Attention to detail and the ability to multitask effectively. Proficiency in using office software and systems. Excellent communication and interpersonal skills. A positive attitude and a willingness to learn and adapt. Can commit to a temporary role. Job Offer Immediate start. A chance to go perm! Weekly pay. Free on-site parking

Job Title: Warehouse Operations Supervisor Location: Deeside Pay: £13.50 per hour | 40 hours per week | Monday–Friday Hexagon Recruitment are seeking a highly organised Operations & Admin Supervisor to support a busy logistics and packing operation. This is an office-based role ensuring accurate administration, efficient planning, and smooth day-to-day operations across multiple client accounts. You’ll play a key role in coordinating jobs, maintaining stock accuracy, supervising packing standards, and ensuring high-quality fulfilment and dispatch. Key Responsibilities Allocate work orders, create pick lists, and plan weekly workloads Check order accuracy using Zolto and produce packing documentation Monitor packing progress and ensure quality standards are met Book in deliveries, manage dispatch, and apply correct charges Create labels, paperwork, and ensure retailer requirements are met Track non-conformities and packaging stock usage Liaise with clients regarding planning, requirements, and updates Support daily coordination between office and warehouse teams Stock & Quality Control Maintain accurate stock records (in/out) Carry out cycle counts and stock checks Monitor packaging usage and flag replenishment needs Ensure packing areas are tidy and standards are followed Investigate and report client issues or complaints Client & Operational Support Maintain strong client relationships and regular communication Support client meetings and document actions Ensure all processes are followed across teams Assist with cost control, charging accuracy, and profitability tracking Skills & Experience Strong admin and organisational skills Confident using Excel, Word, and systems such as Zolto Experience in logistics, warehouse admin, or fulfilment preferred Excellent communication and attention to detail Able to prioritise workload and manage multiple accounts Confident dealing with clients and internal teams This is a fast-paced, hands-on coordination role ideal for someone who enjoys responsibility, structure, and keeping operations running efficiently. Apply now with Hexagon Recruitment

Are you an experienced Quality Engineer with a background of working within metal fabrication or welding environments? A rapidly growing manufacturing business in Cheshire is looking for a Quality Engineer to join their team who will not only be dealing with day to day quality issues but also liaising with customers and ensuring all quality systems are running smoothly. Working Monday to Friday days with a 12.30pm finish on a Friday. Offering a salary up to £45K depending on experience Please APPLY NOW via the job board The Role: Read and understand engineering drawings, including GD&T Carry out inspections using callipers, micrometres, gauges, and other measuring tools Use automotive quality tools such as PPAP, MSA, Control Plans, FMEA, SPC, and APQP Investigate quality problems and complete 8D reports Deal with customer complaints and internal quality issues Support ISO 9001 and general quality system activities Create basic reports and work with data using Microsoft Office Suitable Candidate: Experience in welding or fabrication (CSWIP 3.0/3.1 is a bonus) Skilled with measuring and inspection tools Experience with calibration systems Knowledge of compliance systems like IMDS Understanding of IATF 16949 or internal audits Qualifications & Experience: HNC or higher in engineering (preferred) 3+ years in a Quality Engineer or Quality Technician role CSWIP 3.0/3.1 certification is a plus If you are interested in this role 'APPLY NOW' via the job board

Health and Safety Advisor Salary: Up to £40,000 per annum plus benefits Location: Chester, Northwest England Are you passionate about creating safer workplaces and ensuring compliance within dynamic environments? Do you thrive in fast-paced settings where proactive safety management can make a real difference? My client, one of the UK's leading hospitality venues, is seeking a dedicated Health and Safety Advisor to support the development and delivery of strong health and safety systems across the organisation. You will be instrumental in fostering a positive safety culture while ensuring all activities adhere to legislation and best practices, reporting to the Head of Health and Safety. The successful Health and Safety Advisor will: Support in implementing and maintaining comprehensive health and safety management policies. Conduct site inspections, risk assessments, and pre-event safety reviews to ensure compliance and hazards are addressed. Investigate incidents, near misses, and complaints while recommending corrective actions. Monitor contractor performance through inspections and audits, ensuring adherence to safety protocols. Participate in safety meetings, promote employee engagement, and assist with training programmes to continually improve safety awareness.The ideal Health and Safety Advisor will have: Proven experience in delivering and supporting health and safety management systems; ideally from a hospitality background (or a highly regulated environment) NEBOSH General Certificate (or equivalent) as a mandatory qualification. Strong knowledge of UK health, safety, and environmental legislation and best practices. Excellent communication skills and the ability to influence safety behaviours at all levels.Join a respected organisation committed to safety, professional development, and an engaging work environment. For more information or to apply please contact Matthew Cathcart on or call (phone number removed). Irwin and Colton are a specialist Health and Safety recruitment company, based in the Southeast of England we recruit across the UK. We recruit all roles in the health and safety industry from Health and Safety Manager, Health and Safety Director through to Health and Safety Advisor positions. Irwin and Colton Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job, you accept the T&C's, Privacy Policy and Disclaimers which can be found at our website (url removed). Irwin and Colton is committed to diversity, equity and inclusion please let us know if we can do anything to make the process more accessible to you

Wed love to hear from anyone with a background as a Complaints Team Leader, Senior Complaints Officer, Customer Experience Team Leader, or Complaints Manager within social housing, especially if youre passionate about improving tenant outcomes and driving service excellence. This is a rewarding oppo

Eden Brown are seeking a highly competent Complaints Resolution Officer on a 6 month temporary assignment situated in Lancashire The role is fully office based. After the temporary assignment a permanent contract is potentially on offer for the right person The role will involve: - To manage comp

REQUIREMENTS:ComplaintsOfficer.

Thrive Homes are seeking for a Complaints Handler to be responsible for investigating and resolving customer complaints in accordance with Thrive’s Complaints Policy, the Housing Ombudsman’s Complaint Handling Code, and all other applicable regulatory standards. Complaints Handler (Housing / Rep

Key Responsibilities * Manage Stage 1 complaints end‑to‑end, from initial receipt through to resolution * Prioritise and work through a high‑volume complaints backlog, meeting agreed timescales * Acknowledge, log, track, and update complaints in line with internal policies

This Complaints Handler position gives you the opportunity to make a real impact by ensuring Stage 1 and Stage 2 complaints are managed efficiently, fairly, and in line with Housing Ombudsman standards. Acting as the main point of contact for residents, keeping them informed throughout the complaint

You have to be able to write final written complaints response letters. Applicants must have at least one year of prior experience managing complaints in a UK FCA-regulated financial services environment. The role requires flexibility to handle a range of tasks, including dealing with moderately com

This contract role has been created to help reduce a backlog of Stage 1 housing complaints while supporting wider service improvement activity. This is a hands‑on position suited to an experienced housing complaints professional who can confidently manage cases and deliver high‑quality, complian

Able to work flexibly across different work streams including responding to medium complex/regulated complaints. The ideal candidate will ensure adherence to policies, training & competence scheme and risk frameworks at all times, whilst delivering excellent customer service in the resolution of com

Customer Services – Complaints Department (Temporary). Customer Services team within the Complaints Department. Confidence handling customer complaints and resolving issues effectively.

Croydon Council is looking for a Complaints Resolution Officer to manage and investigate complex complaints.

This role will focus on managing, investigating, and responding to complaints and enquiries relating to homelessness services, including statutory decision-making, the housing register, and temporary accommodation. You will be responsible for handling a varied caseload of complex complaints, ensurin

This position offers the chance to manage complaints and ensure clarity throughout the complaint lifecycle.

Head of Erasmus+ Customer Experience, Appeals & Complaints. Reporting to the Deputy National Agency Director, the Head of Erasmus+ Customer Experience, Appeals & Complaints leads and continuously improves the end‑to‑end experience for all Erasmus+ customers. The role ensures fair, transparent, h

As the Senior Complaints Operations Manager, you will hold a pivotal leadership position reporting to the Director of Complaints, Fraud and Financial Crime. Lead all aspects of Root Cause and Remediation activity resulting from complaints to identify systemic failures and drive long-term business im

Job Title: Complaints, Members Enquiries & Information Governance Officer. Reporting to: Team Leader – Complaints & Information Governance. To manage and respond to complaints, information requests, and member enquiries within Children’s Services, ensuring full compliance with relevant legislati

Log and categorise complaints and related emails so they can be routed and actioned efficiently. Support the team in ensuring all complaints activities are completed within FCA and Lloyd’s regulatory timeframes to avoid breaches and potential penalties. This is an entry‑level administrative role

A leading educational organization in London seeks a Head of Erasmus+ Customer Experience, Appeals & Complaints to enhance customer experiences and ensure compliance. This role leads teams, oversees appeals and complaints, monitors service quality, and collaborates with stakeholders.

A recruitment agency in the UK is seeking a Complaints, Members Enquiries & Information Governance Officer. You will be responsible for managing complaints and information requests, particularly regarding Children’s Services, ensuring timely responses and legislative compliance. The ideal candidat

Responsibilities include conducting new premises and food hygiene inspections, as well as managing food and health & safety complaints.

This role involves managing customer complaints, ensuring they are resolved fairly and in compliance with regulatory requirements. A well-established B2B lender in the UK is seeking an experienced Complaints Handler for their risk and compliance function.

This is a critical role supporting Medway Council in managing complex SEND casework, complaints, and tribunal processes. Prepare evidence and responses for complaints, enquiries, and Ombudsman investigations. Monitor and track tribunal作为 tukuna casE complaints, and outcomes to inform service imp

Investigate Stage 1 and Stage 2 complaints in line with the council's corporate complaints policy. Investigate disrepair concerns, service failures and property-related complaints across temporary accommodation placements. Experience handling complaints, repairs casework or resident enquiries within

A leading fintech company is seeking a Senior Complaints Operations Manager to oversee their complaints department, ensuring regulatory compliance while enhancing customer satisfaction.

Complaints & Continuous Improvement Lead. We’re looking for a proactive Complaints & Continuous Improvement Lead to drive service excellence across our Cement, Packed Products, Aggregates and Powders businesses. In this key role, you’ll lead continuous improvement initiatives, streamline process

The role involves analyzing customer cases, resolving service issues, and preventing formal complaints.

At least 12 months’ experience handling complaints within a UK-regulated financial services setting. Complaints Specialist Advisor – Financial Sector (Remote UK based Working). You have to be able to write final written complaints response letters.

A leading fintech company in Greater London is seeking a Senior Manager to oversee compliance complaints, investigate escalated issues, and engage with regulatory bodies.

We’re looking for a Complaints Manager to own and evolve our complaints function — ensuring customers receive fair, timely, and empathetic resolutions while turning complaint insights into meaningful product and operational improvements across the company. Strong working knowledge of FCA DISP re

A leading HR professional body in the UK is seeking a Senior Case Manager to steer the Code Complaints team.

A local authority in Greater London seeks an experienced Complaints and Enquiries Officer to manage and resolve complaints related to homelessness services.

We're looking for a proactive Complaints & Continuous Improvement Lead to drive service excellence across our Cement, Packed Products, Aggregates and Powders businesses. In this key role, you'll lead continuous improvement initiatives, streamline processes, and manage end-to-end customer complaints

We're looking for a Complaints Business Partner (CBP) to drive organisational learning through complaints, managing our most complex cases and embedding processes and capabilities across teams to ensure insights inform strategy and improve resident outcomes. Leading organisational oversight of cross

A local government body in England seeks a dedicated individual for a role involving high-level administrative support focused on managing Freedom of Information requests and related inquiries.The position offers flexibility with hybrid working arrangements and generous annual leave benefits.Applica

This role involves managing the Complaints Management Framework, ensuring timely and accurate regulatory returns across various jurisdictions.

Senior Manager, Compliance Complaints page is loaded## Senior Manager, Compliance Complaintslocations: Cannon Street, Londontime type: Full timeposted on: Posted 9 Days Agojob requisition id: R16774Job TitleSenior Manager, Compliance ComplaintsJob DescriptionIG is a FTSE 100 fintec

As a Customer Service Caseworker you will take ownership of customer cases where there has been high contact, working proactively to resolve issues and prevent escalation into formal complaints. Customer Service Caseworker / Service Recovery Complaints Officer.

This role involves investigating food-related complaints and handling Health & Safety issues, with potential food hygiene inspections required.

This role requires strong analytical skills, effective communication, and experience in handling complaints.

Managing and investigating complaints thoroughly and impartially. Supporting positive external relationships to strengthen the organisation's reputation for handling complaints fairly and transparently. Experience handling complaints within a regulated or customer-focused environment.