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Residential Children’s Worker – Deputy Manager - Child Sexual Exploitation Deputy Manager - £15.50ph Extraordinary Days Every Day At Cambian Group, you’re not just working - you’re shaping futures, furthermore as a Deputy Manager, based within Wem, every moment you spend with our young people (ages 8–18) helps them feel safe, valued and supported. A simple "How was your day?", a shared laugh over a board game or encouragement during a tough moment - these small interactions build trust and shape lives. Some days will be challenging but every breakthrough, every smile and every step forward will remind you why this work truly matters. Main Purpose of the Job: To assist the manager in achieving the aims and objectives of the statement of purpose. To deputise in the absence of the registered manager. To support and manage the staff to enable them to meet the needs of the children and young people. To undertake direct work with children and young people as appropriate. To be the responsible person in managing child protection concerns and complaints. To work in partnership with other professionals to achieve optimum outcomes for young people. To offer supervisions and support to senior staff in line with care quality standards and Children’s Homes Regulations 2015. Duties and Responsibilities: You’ll be ensuring that each young person has an allocated key workerEnsuring that each member of staff is aware of each child’s placement plan and their responsibilities for its implementationAttending childcare reviews and planning meetings to provide information and achieve best outcomes for young peopleUndertaking direct work with young people and acting as an appropriate role modelAssist in developing systems in which young people are consulted about the quality of care they receiveTo assist the Registered Manager in the implementation of all aspects of the Statement of PurposeContribute to the devising, implementing and evaluation of changes with the involvement of front line staff to continually improve services, systems and standards, in conjunction with the Registered Manager and the Senior Management teamTo deputise in the absence of the Registered ManagerTo support on and off the rota to ensure adequate staffing according to the needs of young peopleTo ensure that resources are allocated appropriately and financial records are accurately maintained New staff must be comfortable using an electronic care recording system on a daily basis to document, monitor, and update children and young people’s records accurately. Experience with Clearcare is an advantage, but not essential, as full training will be provided. However, all staff are expected to confidently use digital systems as part of their day-to-day role. Qualifications/Experience/Requirements NVQ 3 in caring for Children and Young People (or equivalent)Understanding of Ofsted framework (SCCIF)12 months experience working in a residential setting with young people with challenging behaviour including supervisory experience.Knowledge of the Children Act and other relevant legislationTeam Building SkillsSupervision SkillsAbility to manage teams effectivelyExcellent organisational skillsAbility to motivate and enthuse staffA Full UK driving licence is required do to the location and nature of the role Why Join Us? Exclusive discounts at major retailers (ASDA, Tesco, M&S, etc.) Health benefits, including dental and optical cashback after two years 24/7 support: Helpline and hardship grants via the CareTech Foundation A Welcoming Home: Work in a comfortable and well-designed space Expert Training: Two weeks of fully funded induction Career Growth: Fully Funded Diplomas (Levels 3-5) and clear pathways for promotion Supportive Team: Work with people who care as much as you do Your Next Step This isn’t just a job - it’s a chance to change lives, one extraordinary day at a time. Join us and be part of something meaningful. Apply today! Safeguarding Statement Caretech is committed to the safeguarding and welfare of children. All applicants must pass an enhanced DBS check and provide references covering the past two years plus all roles involving vulnerable groups. Rowton [SYS-22508]

The Company - Housing Association - Repairs Contract Manager: We are working with a Cheshire based Housing Association who are looking to recruit a Contracts Manager to lead the delivery of responsive repairs works on an initial 5 month fixed term contract. You will be the primary point of contact for external contractors, ensuring they deliver high-quality services to our residents while maintaining strict adherence to budgets, health and safety, and performance KPIs. Key Responsibilities - Housing Association - Repairs Contract Manager: • Contractor Management: Oversee external partners, holding them accountable for service delivery, conduct, and meeting all contractual obligations., • Performance & KPIs: Chair regular contract meetings to monitor progress against SLAs and drive continuous service improvements., • Financial Oversight: Manage maintenance budgets, approve expenditures, handle valuations and variations., • Quality & Compliance: Conduct site inspections to ensure works meet building standards and comply with CDM 2015 and Health & Safety regulations., • Experience: Proven track record in social housing contract management, specifically managing contractor performance., • Knowledge: Deep understanding of social housing legislation, procurement regulations (PCR2015), and safety standards., • Skills: Excellent negotiation, stakeholder management, and IT literacy (e.g., Oneserve or similar job management software).

Our Assessment and Guidance Team raise awareness, knowledge and understanding of our organisation with members of the public and the providers of public services. The Assessment and Guidance Team Assistant plays a pivotal role as the first point of contact to the SPSO and our complaints process.

You will lead a high‑performing team of Complaints & Resolution Officers, set the direction for our complaints function, and ensure we not only meet but exceed the expectations set by the Housing Ombudsman’s Complaint Handling Code, the Local Government & Social Care Ombudsman, and sector best p

This Complaints Officer role offers the chance to manage and resolve complaints across housing services, helping ensure safe, quality homes and services that tenants can trust. Youll be delivering end-to-end case management of complaints that escalate beyond the informal stage, often dealing with se

Housing Reviews and Complaints Officer Location: Maidenhead, Berkshire Pay: £22.

A problem solver: you’ll need to be able to actively resolve complaints within our SLA, with the ability to effectively communicate information and reasoningsA team player: you will be working with multiple teams and liaising with Senior Executive Members to aid you in resolution of the compl

I am recruiting for a housing complaints officer to join the team at Onward Homes in Accrington, covering sick leave. Managing inbound calls, responding to enquiries, raising complaints on the system and letter writing.

NOW HIRING: Experienced Complaints Investigators (temp)– Wembley. Are you an experienced Complaints Investigator looking for your next challenging and rewarding role? We’re recruiting on behalf of a London-based council in Wembley for professionals with strong investigative skills, excellent wri

Complaints Team LeaderLondon Bridge£37,000Looking for a Complaints Team Leader to join our collaborative and values-driven team. As a Complaints Team Leader, you will manage and develop a team of Resolution Offic

Reviews and Complaints Officer. We are seeking an experienced and motivated Reviews and Complaints Officer to join our Housing Operations team within a local authority setting based in Maidenhead. Manage and respond to complaints in accordance with internal procedures and the Housing Ombudsman’s e

We're looking for a Complaints Business Partner (CBP) to drive organisational learning through complaints, managing our most complex cases and embedding processes and capabilities across teams to ensure insights inform strategy and improve resident outcomes. As a trusted partner to senior leaders, y

Experience dealing with B2B complaints (desirable). Exposure to a broad range of complaints and regulatory matters. Manage and investigate customer complaints from initial receipt through to final resolution.

In this role, you will manage technical complexities within Private Banking and Wealth Management complaints, ensuring effective communication and attention to detail.

A leading recruitment agency is seeking a Complaints Investigator for a Housing Trust in West London. The role involves investigating complaints independently, managing issues from initial contact to resolution, and ensuring customer service excellence. Ideal candidates should have experience in han

Additionally, the role involves drafting detailed responses for complaints, enquiries, and Ombudsman investigations, as well as tracking tribunal cases and complaints to aid in the development and improvement of the service. A Local Authority in the South East is seeking a skilled SEND Complaints &

A recruitment agency in Greater London is seeking a Senior Feedback & Resolutions Officer responsible for managing complex complaints and providing timely resolution. The role requires strong experience in complaints management, excellent written and verbal communication skills, and the ability to w

Claims & Complaints Lawyer (Contract). In this position you’ll support the management of claims and complaints, engage with regulatory bodies, and contribute to the firm’s wider contentious and risk‑related matters. Drafting responses to client complaints.

In this role, the successful candidate will manage customer complaints related to motor finance, ensuring high standards of service and compliance with regulations. Ideal applicants will have experience in complaints handling, strong communication abilities, and the capacity to work under pressure.

Leading the full investigation and resolution of Defined Benefit pension complaints, ensuring fair, timely, and compliant outcomes. Strong experience handling complex complaints, ideally within pensions or financial services. You will own and manage all Defined Benefit pension complaints, achieving

You will also investigate complaints and resolve within the regulatory framework prescribed by the Industry Regulator and internal compliance/business standards. Leading the full investigation and resolution of Defined Benefit pension complaints, ensuring fair, timely, and compliant outcomes. Strong

Customer Service & Complaints Handling. Handle customer complaints professionally, ensuring fair, transparent, and timely resolution in line with internal policies and the Housing Ombudsman Complaint Handling Code. Gather, analyse, and prepare complaints data for monitoring, trend analysis and repor

Support the Complaints and Casework Manager in delivering an effective, customer‑focused complaints service for residents and the Client. Complaints Investigator needed in North London Paying £19. Lead on projects aimed at improving service standards, performance, and consistency in complaints ha

The role involves managing a caseload of customer complaints, ensuring effective governance and escalation processes are established.

Support the Complaints and Casework Manager in delivering an effective, customer‑focused complaints service for residents and the Client. Complaints Investigator needed in North London Paying £19. Lead on projects aimed at improving service standards, performance, and consistency in complaints ha

A global software company in the United Kingdom is seeking a Business Consultant to enhance customer experience through cloud-based solutions.The role involves leading software implementations, conducting workshops, and providing training.Ideal candidates should have at least two years of relevant e

A prominent recruitment agency is seeking a Senior Complaints Resolution Officer to manage and resolve complex housing complaints within a busy Housing Hub.

Strong analytical skills are needed to manage and report on complaints data. A recruitment agency in the United Kingdom is seeking a customer service professional for handling customer complaints and providing excellent service. The candidate will be responsible for resolving complaints transparentl

A public service broadcaster is seeking two independent Editorial Advisers to provide expertise on editorial standards and complaints.

A well-known financial services provider is hiring a Specialist Service Consultant to enhance customer experiences through effective complaint handling.Candidates should possess strong customer service and communication skills, with a proven background in resolving customer issues.The role supports

Morgan Hunt currently requires a Complaints Investigator for Housing Trust based in West London on a Temporary basis. Essential: Experience handling stage one complaints in a regulatory environment. Investigate complaints independently, using all available information to reach fair and timely resolu

A leading cancer care provider in the UK is seeking a Concerns & Complaints Officer to manage and resolve complaints while providing outstanding customer service. The ideal candidate will have direct experience in NHS complaints handling and a compassionate attitude towards patients.

The successful candidate will manage and resolve Defined Benefit pension complaints while ensuring compliance and delivering fair outcomes.

The role involves investigating complaints, ensuring regulatory compliance, and delivering empathetic customer responses. A leading UK financial services group is seeking an experienced Senior Complaint Handler to manage Defined Benefit pension complaints.

As a Concerns & Complaints Officer, your role is to provide a high standard of customer service and support in delivering a responsive and accessible PALS and complaints service for our service users. For complaints, the pot holder will proactively work as part of a team, handling concerns and compl

Ready for the next step in your career? Join a collaborative, enthusiastic team working.AtAptean,you’llhelp deliver best-in-class solutions that improve customer experience.We’re looking for a Business Consultant to strengthen our position as the leading provider.You’ll join a fast-paced, grow

This essential role involves managing patient complaints, overseeing HR functions, and contributing to a professional working environment.

A leading specialist automotive finance lender is seeking a Complaints Specialist to manage the full complaints process, ensuring fair and efficient resolutions.

The roles focus on ensuring compliance with editorial guidelines and representing audience concerns in complaints handling.

You will also assist in resolving outstanding complaints related to housing and repairs.

A well-established B2B lender in the UK is seeking an experienced Complaints Handler for their risk and compliance function. This role involves managing customer complaints, ensuring they are resolved fairly and in compliance with regulatory requirements.

A well-established employment agency is seeking a Complaints Investigator in North London.

A local authority in the South East is seeking a skilled SEND Complaints & Tribunals Officer to provide interim support for its Education and SEND services. This role involves managing SEND casework, addressing complaints, and representing the client at SEND Tribunals, ensuring both statutory compli

You will own and manage all Defined Benefit pension complaints, achieving the right customer outcomes while identifying opportunities to continually improve service throughout PRT Client services, LGRI. You will also investigate complaints and resolve within the regulatory framework prescribed by th

Responsibilities include leading customer complaints, supporting audits, and identifying improvement opportunities.

Managing and investigating complaints thoroughly and impartially. Supporting positive external relationships to strengthen the organisation's reputation for handling complaints fairly and transparently. Experience handling complaints within a regulated or customer-focused environment.

In this hands-on role, you will manage Defined Benefit pension complaints, ensuring fair customer outcomes while identifying opportunities for service improvement.