Trabajos complaints en SunderlandCrear alertas

Leading dissemination of key information to residents—supporting informed decisions, navigation of the health and social care system, complaints, etc. Maintaining up-to-date local information for signposting.

A leading cinema chain in Sunderland is looking for a Team Leader to enhance customer experiences and support team members. The role includes managing cash and food handling, training staff, and resolving customer complaints.

Customer Care Coordinator (Repairs & Aftercare) Contract: Temp - Sick cover (4 weeks initially) Location: Sunderland Hours: Monday-Friday, 9:00am-5:00pm Contract: Temporary (Sick Cover) Rate/Salary: £26,500 - £27,500 dependent on experience The Role We're recruiting for a Customer Care Coordinator to provide sick cover within a busy social housing customer care team in Sunderland. This is a fast-paced role focused on providing high quality customer care. You'll act as a key point of contact for tenants/residents and internal teams, ensuring cases are logged accurately, progressed efficiently and resolved within agreed service standards. Key Responsibilities • Managing inbound customer queries relating to repairs, defects and aftercare * Logging, updating and closing cases using a customer care system (Clixifix experience desirable) * Tracking tickets from report → assignment → resolution, ensuring clear case notes throughout * Coordinating with site teams, subcontractors and supervisors to progress and resolve issues * Managing contractor appointments and access arrangements * Keeping residents informed with clear, timely updates and setting expectations professionally * Monitoring SLAs and escalating cases where required * Resolving complaints professionally and empathetically * Maintaining accurate records, uploading photos/documents and ensuring a full audit trail * Supporting basic reporting and performance tracking where required * Ensuring compliance with customer care standards and data protection requirements Essential Experience & Skills • Proven customer service experience (social housing/repairs/maintenance/construction or FM preferred) * Strong written and verbal communication skills * Experience handling complaints and sensitive conversations * High attention to detail with strong administration and case management skills * Confident liaising with internal teams and external contractors/subcontractors * Comfortable working in an SLA/KPI-driven environment * Competent with Microsoft Office (Outlook, Word, Excel) Desirable, • Experience using Clixifix customer care software * Experience within social housing, regeneration, or maintenance contracts * Understanding of repairs/defects workflows and aftercare processes * Experience working for a principal contractor or housing association Interested? Please submit your CV or call Jess on (phone number removed)

Baltic Recruitment are delighted to be supporting a market-leading manufacturing company with their search for a Life Cycle Engineer. This is an exciting opportunity to join a dynamic and innovative organisation where you will play a key role in new product development and managing the full product life cycle. Key Duties: Support the maintenance and improvement of existing products during their life cycle. Engage in New Product Development. Be the first link to QA when reviewing customer complaints against risk management Assist in activities arising from CAPA's associated with customer complaints. Assist the Regulatory Department in the build and review of Technical Files. To maintain comprehensive and accurate records of all work in the formats required. Accept any reasonable request by the Management Team, after if necessary, negotiation. Attend external visits as required to customers to achieve the desired product formats. Key Requirements: Good standard of education up to degree level (or equivalent) in a design/engineering related discipline, with a minimum of 2 years' experience in a production environment. Proven solid experience in a manufacturing and assembly environment. An excellent working knowledge of Microsoft Office packages. Solid ability to work with the following software: Solidworks; FastCad and Information retrieval software - eg Q-Pulse & Syspro. Ability to produce a wide range of technical, training and report documentation, including processing or manufacturing information transfer as well as design concepts. The Package: Competitive salary depending on experience. Day shift position, working Monday-Friday. Pension scheme. Health Death in service. Perkbox. Additional benefits. TPBN1_UKTJ

Foster Care Associates (FCA) Senior/Supervising Social Worker - Part-time - 4 Days per Week - 28 Hours Salary: £31,314.10 pro rata (£39,142.63 per annum full-time equivalent) Benefits: Company Car or £2,000 Car Allowance, 30 days' Annual Leave, rising to 35 days with length of service, + Bank Holidays (pro rata), Life Assurance, Company Pension, On-site Free Parking, Employee Discount Scheme & Medical Cash Plan Location: Durham Ofsted Rating: Outstanding - May 2025 About Us Set up by a former foster parent and former social worker in 1994, Foster Care Associates (FCA) is an established fostering agency which forms part of the Polaris Community - one of the UK's largest leading communities of children's service providers. The business was born out of an enthusiasm for delivering fostering services to make a positive difference to the lives of looked-after children. Our first office was in the Worcestershire countryside, and that's still where our Head Office is today. We've come a long way since those early days and, over the years, FCA has built a strong reputation for excellence, and now offers a wide range of services to children and families. But our purpose remains the same; 'to make a positive and lasting difference for children, families and communities', and it's underpinned by a series of values designed to help us assist children and young people to reach their full potential. Today, we're one of the country's largest and most experienced independent fostering agencies. But just because we're large doesn't mean we're impersonal. At FCA we're one big family, and we're committed to supporting every single child and foster parent, every single minute of the day. Duties Will Include Support foster parents and their families to achieve outstanding outcomes for all children and young people in foster care. Support and monitor the continued suitability and competence of foster parents, ensuring they provide a safe, healthy, nurturing and learning environment for children/young people. Ensure that carers fully understand the fostering task, competencies to be achieved and the standards expected, including complaints and representation procedures as detailed in the FCA policies and procedures. Provide and record regular supervision to allocated foster parents in line with FCA's Operational Standards. Work in partnership in a team parenting approach to help identify any needs within the foster family, e.g. respite, activities, therapy, holidays, with all members of the child's network, including contributing to all relevant meetings and any other tasks defined. Ensure each child and foster parent is fully compliant in respect of all key documentation. Attend meetings and/or provide reports for Commissioning Teams to address individual packages of care. Promote participation of children/young people in the development of the agency and in accessing resources and opportunities in their local community. Participate in an 'out of hours' support service on a rota basis. Undertake occasional initial home visits and Form F Assessments. You Must Have A Social Work qualification. Professional registration with Social Work England or equivalent. Proven ability to produce a high standard of report writing. A comprehensive working knowledge of relevant legislation and child safeguarding procedures. The willingness and ability to travel extensively (including occasional nights away). Confidence with transporting children and young people in sometimes stressful/difficult situations. Full driving licence. Curious to find out more? Catherine Todd, our Registered Manager, would love to speak with you - call her on 07813 054 555 for an informal conversation. If you're passionate about changing lives, we'd love to hear from you-apply now and we'll be in touch with you shortly! No agencies please. Foster Care Associates is an equal opportunities employer and has been awarded the disability confident employer by Jobcentre Plus. The successful applicant will be subject to a DBS check at enhanced level if successful for the position. TPBN1_UKTJ

Zenith are proudly working with one of the UK's leading energy suppliers who have an exciting opportunity for a Site Manager to join their expanding team! The Site Manager plays a central role in overseeing the mobilisation, delivery, and close-out of retrofit projects delivered under SHF and ECO program streams. They are responsible for ensuring works are completed safely, efficiently, and to the highest standards. The Site Manager reports into the SHEQ Manager for health and safety, and into the Contract Manager for programme delivery, quality, commercial, client requirements, and subcontractor management. Roles and Responsibilities: • Attend prestart meetings and support mobilisation of SHF and ECO projects., • Review all preconstruction information (PCI) promptly and thoroughly to identify risks, gaps, or missing details that could delay programme delivery. Escalate issues early to prevent hold-ups., • Set up and maintain site office and welfare facilities in line with CDM regulations., • Work with the Contract Manager to create, update, and manage a full programme of works for both SHF and ECO streams, ensuring accurate reporting of progress, delays, and dropouts., • Ensure no works are undertaken without verified competency evidence., • Gather, review, and maintain RAMS, COSHH, and other statutory documentation with support from the SHEQ team., • Implement robust signingin/out procedures and manage permits to work., • Ensure daily site inspections by Supervisors and conduct weekly inspections personally to review safety, compliance, and site standards., • Challenge poor practices, deliver toolbox talks, and lead a culture of continuous improvement., • Liaise with SHEQ Manager for scheduled safety inspections, particularly for new operatives., • Ensure all works comply with HSE, PAS2035, and building regulations., • Ensure adequate resources are in place to deliver both SHF and ECO projects safely and effectively., • Track material orders to ensure accuracy and sufficiency., • Ensure workloads are planned and allocated effectively and efficiently., • Take full ownership of quality issue resolution across both SHF and ECO projects., • Coordinate with planning teams and allocate labour resources, including subcontractors, to resolve defects and remedials in a timely manner., • Ensure all post install inspections and audits are completed in line with programme targets by Supervisors., • Maintain oversight of remedial works and ensure no issues remain outstanding beyond agreed timescales., • Ensure residents receive a consistent, positive experience across SHF and ECO projects., • Work with the Tenant Liaison Officer & Customer Engagement Advisor to address complaints, provide clear communication, and resolve issues efficiently. All applicants must have the following: • Full UK Driving License - SMSTS - First Aid at Work - Retrofit/DEA Qualification - Must have or be willing to do a basic DBS check before starting employment

Overview An excellent opportunity has arisen for a Health, Safety & Quality Co-ordinator to join a global manufacturing business based in Washington. This role is ideal for someone looking to build a career in quality assurance and continuous improvement, with exposure to health and safety responsibilities. While the role includes some H&S duties, the primary focus is on quality processes, supplier performance, and customer satisfaction, offering strong development opportunities within a quality-driven environment. What’s in It for You Permanent, full-time position Monday – Friday, 08:30 – 17:00 (3pm finish on Fridays) Salary: £26,000-£28,000 depending on experience) 20 Days Holiday (pro Rota depending on start date) Free onsite parking Company pension scheme Clear progression and development opportunities within Quality Department The Business Westray Recruitment Group are supporting an international manufacturing organisation with a strong reputation for quality and customer delivery. Due to continued growth, they are seeking a motivated individual to support and develop their quality function, contributing to high standards across customers and suppliers. The Role (Quality-Focused Responsibilities) Ensure all inspection and measurement equipment is calibrated and compliant with required standards Manage and control non-conforming (quarantined) parts, ensuring proper documentation and resolution Act as a key contact for customer quality issues, including complaints, rejections, and improvement initiatives Liaise with suppliers to address quality concerns, drive improvements, and support supplier development Communicate quality-related information across departments to ensure consistent handling and compliance Support new product introduction, including assessing quality requirements and supplier capability Compile and submit quality documentation (e.g. PPAP, ISO-related documents) for customer approval Participate in internal and supplier audits, contributing to continuous improvement activities Assist in maintaining and improving the company’s Quality Management System (QMS) Health & Safety (Supporting Responsibilities) Support the implementation and maintenance of H&S policies in line with current legislation Assist in promoting a positive safety culture across the business Contribute to risk assessments, training coordination, and monitoring of H&S activities Provide basic H&S guidance to managers and support key role holders (e.g. First Aiders, Fire Marshals) The Person Strong attention to detail with a proactive approach to problem-solving Keen interest in quality, manufacturing processes, and continuous improvement Willingness to learn and develop within a quality-focused role Good communication skills, with the ability to work cross-functionally Organised, with the ability to manage multiple priorities effectively Competent in Microsoft Office and general IT systems Able to reliably commute to Washington and and EU as and when required. To apply to apply for this role please send your CV to (url removed)

Job Title: Asbestos Regional Manager Location: Sunderland, Tyne and Wear Salary/Benefits: £40k - £60k + Benefits Our client is a successful, UKAS accredited Asbestos Consultancy, who has a known presence in the North of England. Due to continued company growth, they are seeking a commercially-focused Asbestos Regional Manager, to oversee daily operations and ensuring high standards are upheld throughout the region. Applicants must be able to demonstrate strong managerial experience and will have a proven success rate within the Asbestos industry, as you must be able to hit the ground running upon joining. We are seeking an individual who has a passion for the industry and thorough approach to their work, who can support continued success within the company. The role will primarily be office and site based, with some home-working. The successful applicant can expect competitive salaries and benefits packages, including: company vehicle, mobile phone, pension and annual leave. We can consider candidates from: Sunderland, Seaham, Houghton le Spring, Durham, Bowburn, Spennymoor, Hartlepool, Middlesborough, Redcar, Saltburn-by-the-Sea, Guisborough, Thornaby, Yarm, Darlington, Stockton-on-Tees, Bishop Auckland, Crook, Consett, Stanley, Chester-le-Street, Washington, Hebburn, Newcastle upon Tyne, South Shields, North Shields, Blyth, Whitley Bay, York, Morpeth, Knaresborough, Harrogate, Northallerton. Experience / Qualifications: • Strong track record working as an Asbestos Regional Manager, • Will have worked within a UKAS accredited company, • Must hold the BOHS P405 as a minimum (further qualifications would be advantageous, including: P402, P403, P404 or RSPH equivalents), • Ideally will hold the CoCA and / or CCP, • Excellent industry technical knowledge, including HSG and UKAS guidelines, • Good literacy and numeracy skills, • Proficient in using IT software The Role: • Managing daily operations within a UKAS accredited consultancy, • Ensuring works are completed within agreed deadlines and scopes, • Working closely will other members of management to maintain UKAS accreditation, through auditing and quality assurance checks, • Supporting projects from initial bidding to mobilising on-site, • Liaising with clients to provide ongoing support and logistical / technical reports, • Highlighting any potential client leads / business opportunities, • Conducting team training / toolbox talks, • Managing teams of office and site staff, providing training / support where required, • Supporting the bidding team where needed, • Attending internal meetings to monitor general operations, • Implementing operational changes to improve processes, • Handling complaints from clients and internal conflict resolution meetings, • Maintaining strong working relationships with clients, • Attending site meetings to on-board new clients and discuss requirements Future Select are the leading market supplier for recruitment in the Asbestos industry; we work with the best clients and candidates and supply the majority of permanent jobs in the asbestos market. We have a large dedicated team, with over 25 years combined industry experience within Asbestos recruitment specifically geared to dealing with Asbestos Surveyors/Analysts/Lab Technicians, Administrators, Project/Regional /Technical/Quality/Training/Sales Managers through to Director Level for both Consultancy & Removal. We have intrinsic knowledge of the market place, as well as respecting candidates/clients confidentiality in this close knit market sector. We are also interested in anyone with p401/p402/p403/p404/p404 or s301 CCP. We are inundated with applications, we will endeavour to get back in touch, however if you have applied to Future Select and you have not heard from us after a week, on this occasion, you will not have been successful. Your details will be saved on our system and you will be contacted in the future if a vacancy matches your skills. Future Select Copyright 2026

Overview An excellent opportunity has arisen for a Quality, Health & Safety Co-ordinator to join a global manufacturing business based in Washington. This role is ideal for someone looking to build a career in quality assurance and continuous improvement, with exposure to health and safety responsibilities. While the role includes some H&S duties, the primary focus is on quality processes, supplier performance, and customer satisfaction, offering strong development opportunities within a quality-driven environment. What’s in It for You Permanent, full-time position Monday – Friday, 08:30 – 17:00 (3pm finish on Fridays) Salary: £26,000-£28,000 depending on experience) 20 Days Holiday - increases to 22 Days in 2ndyear and then 1 day per year up to 25 days Free onsite parking Company pension scheme Clear progression and development opportunities within Quality Department The Business Westray Recruitment Group are supporting an international logistics and distribution organisation with a strong reputation for quality, efficiency, and customer delivery. Due to continued growth, they are seeking a motivated individual to support and develop their quality function, ensuring high standards are maintained across warehousing operations, customer fulfilment, and supplier relationships The Role (Quality-Focused Responsibilities) Ensure all inspection and measurement equipment is calibrated and compliant with required standards Manage and control non-conforming (quarantined) parts, ensuring proper documentation and resolution Act as a key contact for customer quality issues, including complaints, rejections, and improvement initiatives Liaise with suppliers to address quality concerns, drive improvements, and support supplier development Communicate quality-related information across departments to ensure consistent handling and compliance Support new product introduction, including assessing quality requirements and supplier capability Compile and submit quality documentation (e.g. PPAP, ISO-related documents) for customer approval Participate in internal and supplier audits, contributing to continuous improvement activities Assist in maintaining and improving the company’s Quality Management System (QMS) Health & Safety (Supporting Responsibilities) Support the implementation and maintenance of H&S policies in line with current legislation Assist in promoting a positive safety culture across the business Contribute to risk assessments, training coordination, and monitoring of H&S activities Provide basic H&S guidance to managers and support key role holders (e.g. First Aiders, Fire Marshals) Assist in maintaining and improving the company’s Environmental Management System (EMS) The Person Strong attention to detail with a proactive approach to problem-solving Keen interest in quality, manufacturing processes, and continuous improvement Willingness to learn and develop within a quality-focused role Good communication skills, with the ability to work cross-functionally Organised, with the ability to manage multiple priorities effectively Competent in Microsoft Office and general IT systems Able to reliably commute to Washington and EU as and when required. To apply to apply for this role please send your CV to (url removed)

Excellent permanent Health, Safety & Quality Co-Ordinator Opportunity! This role is to be office based in Washington! This role is to support quality activities in our clients Office, including inspection of parts; supplier assessments; customer complaints and parts rejection issues. In conjunction with the Lead H&S Manager to undertake H&S functions. This role is jam packed with learning opportunity! WHAT IS IN IT FOR YOU? Immediate start Permanent Position Full time, Monday – Friday 08:30 – 17:00 with a 3pm finish on Fridays! Salary of £28,000 per annum 22 days holiday + bank holidays (Plus 1 day for every year) Free onsite parking Pension scheme Excellent Career Progression Available THE BUSINESS Westray Recruitment Group are delighted to be working with an international client who are a manufacturing business based in Washington. They are looking for a Health, Safety & Quality Co-ordinator to join their team. This role would suit an individual looking to learn, progress and develop within the H&S Quality environment. THE ROLE (ALL TRAINABLE) Ensure that all inspection equipment is always calibrated to necessary standards. Ensure that quarantined parts are correctly controlled. Liaise with customers regarding quality related issues including rejections and improvement requests including customer visits where appropriate. Liaise with suppliers regarding quality related issues including rejections and improvement requests, including supplier development activities when appropriate. Communicate details of quality issues to other departments to ensure all parties have the relevant information to handle parts correctly. Assess quality requirements for new parts, assessing supplier capabilities and discussing with customers, including supplier assessments where appropriate. Compile documentation (PPAP, ISO etc.) to get approval from customers, based on submissions from suppliers In conjunction with our client’s senior management and the lead Health and Safety Manager, ensure that all policies and procedures are in line with current legislation. In conjunction with senior management to promote occupational health and safety awareness; and monitor that safety related functions, including risk assessments and training, are being satisfactorily completed. Also share good practice across the Company on health and safety matters and disseminate information across the Company as appropriate. Undertake risk assessments for all activities identified with significant risks. To provide advice to managers and to ensure key staff are appointed to undertake Health and Safety functions e.g. First Aiders and Fire Marshals. THE PERSON Strong organizational skills and attention to detail. Strong willingness to learn and develop Effective communication skills and the ability to work well in a multicultural team. Proficiency in Microsoft Office and basic understanding of common IT systems. Ability to work independently and manage multiple tasks with appropriate prioritization. Can reliably commute to Washington every day. TO APPLY If you have the relevant experience click ‘Apply Now’ alternatively Amy Laidler is the point of contact for this position. He can be contacted on (phone number removed) or at (url removed)

You will receive a fantastic benefits package including: Access to health & discount platform after 1 year of service Individual training EE discount Staff Discount (after 1 year service) Eye care vouchers Free onsite gym (available 24/7) Free onsite parking Complimentary refreshments throughout

This Complaints Team Leader position offers the opportunity to lead on complex cases, support a high-performing team, and drive meaningful improvements across housing services.

Leading and developing a team responsible for all customer complaints. Acting as the regulatory complaints expert across the business. Partnering with key stakeholders to improve customer journeys and reduce complaints.

A recruitment agency in the UK is seeking a Complaints, Members Enquiries & Information Governance Officer. You will be responsible for managing complaints and information requests, particularly regarding Children’s Services, ensuring timely responses and legislative compliance. The ideal candidat

This role leads teams, oversees appeals and complaints, monitors service quality, and collaborates with stakeholders. A leading educational organization in London seeks a Head of Erasmus+ Customer Experience, Appeals & Complaints to enhance customer experiences and ensure compliance.

A housing organization is seeking a Resolutions Officer to deliver excellent customer service by investigating and resolving complaints.

A local government body in England seeks a dedicated individual for a role involving high-level administrative support focused on managing Freedom of Information requests and related inquiries.The position offers flexibility with hybrid working arrangements and generous annual leave benefits.Applica

This role requires strong analytical skills, effective communication, and experience in handling complaints.

Managing and investigating complaints thoroughly and impartially. Supporting positive external relationships to strengthen the organisation's reputation for handling complaints fairly and transparently. Experience handling complaints within a regulated or customer-focused environment.

Senior Manager, Compliance Complaints page is loaded## Senior Manager, Compliance Complaintslocations: Cannon Street, Londontime type: Full timeposted on: Posted 9 Days Agojob requisition id: R16774Job TitleSenior Manager, Compliance ComplaintsJob DescriptionIG is a FTSE 100 fintec

This role involves investigating food-related complaints and handling Health & Safety issues, with potential food hygiene inspections required.

As a Customer Service Caseworker you will take ownership of customer cases where there has been high contact, working proactively to resolve issues and prevent escalation into formal complaints. Customer Service Caseworker / Service Recovery Complaints Officer.

Oyster Partnership is seeking a qualified Environmental Health Officer to support a Dorset-based council.The role includes undertaking food complaint work and health & safety investigations, with the potential for food hygiene inspections.Candidates should have at least 2 years of experience, be EHR

You will own and manage all Defined Benefit pension complaints, achieving the right customer outcomes while identifying opportunities to continually improve service throughout PRT Client services, LGRI. You will also investigate complaints and resolve within the regulatory framework prescribed by th

Claims & Complaints Lawyer (Contract). In this position you’ll support the management of claims and complaints, engage with regulatory bodies, and contribute to the firm’s wider contentious and risk‑related matters. Drafting responses to client complaints.

Lookers plc is seeking a Customer Support Manager in the United Kingdom, focused on regulatory complaints. Candidates should have strong experience in regulatory complaints handling, with knowledge of FCA and similar frameworks.

A leading UK financial services group is seeking an experienced Senior Complaint Handler to manage Defined Benefit pension complaints. The role involves investigating complaints, ensuring regulatory compliance, and delivering empathetic customer responses.

A growing financial services company in the UK is seeking an Aftersales Agent to manage customer complaints effectively. You will be responsible for the entire complaints process, ensuring positive outcomes.

As part of their ongoing commitment to customer fairness and regulatory excellence, they are seeking an experienced Complaints Handler to join their risk and compliance function. This role plays a critical part in ensuring complaints are investigated thoroughly, resolved fairly, and handled in line

A leading third-party managing agent is seeking an entry-level administrative professional to join the Complaints Operations team. This role involves managing complaints, drafting professional correspondence, and supporting compliance with regulatory deadlines.

The successful candidate will provide Independent Health Complaints Advocacy to people in the North Yorkshire, Hull and East Riding area wishing to make a complaint in relation to healthcare services. Successful candidates will be expected to ensure full compliance with guidance and regulation relat

Experience in complaints handling, FOI, GDPR, or casework (ideally within local authority or Children’s Services). Job Title: Complaints, Members Enquiries & Information Governance Officer. Reporting to: Team Leader – Complaints & Information Governance.

Customer Service Caseworker / Service Recovery Complaints Officer. As a Customer Service Caseworker you will take ownership of customer cases where there has been high contact, working proactively to resolve issues and prevent escalation into formal complaints.

This position offers the chance to manage complaints and ensure clarity throughout the complaint lifecycle.

Head of Erasmus+ Customer Experience, Appeals & Complaints. Reporting to the Deputy National Agency Director, the Head of Erasmus+ Customer Experience, Appeals & Complaints leads and continuously improves the end‑to‑end experience for all Erasmus+ customers. The role ensures fair, transparent, h

As the Senior Complaints Operations Manager, you will hold a pivotal leadership position reporting to the Director of Complaints, Fraud and Financial Crime. Lead all aspects of Root Cause and Remediation activity resulting from complaints to identify systemic failures and drive long-term business im

This is an entry‑level administrative role within the Complaints Operations team of a leading third‑party managing agent in the Lloyd’s of London market. The team is responsible for ensuring complaints are handled accurately and within strict regulatory timeframes, helping protect customers an

We’re looking for a proactive Complaints & Continuous Improvement Lead to drive service excellence across our Cement, Packed Products, Aggregates and Powders businesses. In this key role, you’ll lead continuous improvement initiatives, streamline processes, and manage end‑to‑end customer com

The role involves analyzing customer cases, resolving service issues, and preventing formal complaints.

Customer service experience, including complaints handling and continuous improvement. We're looking for a proactive Complaints & Continuous Improvement Lead to drive service excellence across our Cement, Packed Products, Aggregates and Powders businesses. In this key role, you'll lead continuous im

A leading HR professional body in the UK is seeking a Senior Case Manager to steer the Code Complaints team.

We’re looking for a Complaints Manager to own and evolve our complaints function — ensuring customers receive fair, timely, and empathetic resolutions while turning complaint insights into meaningful product and operational improvements across the company. Lead the end-to-end complaints lifecycl

A leading fintech company in Greater London is seeking a Senior Manager to oversee compliance complaints, investigate escalated issues, and engage with regulatory bodies.

Croydon Council is looking for a Complaints Resolution Officer to manage and investigate complex complaints.

A leading fintech company is seeking a Senior Complaints Operations Manager to oversee their complaints department, ensuring regulatory compliance while enhancing customer satisfaction.

We're looking for a Complaints Business Partner (CBP) to drive organisational learning through complaints, managing our most complex cases and embedding processes and capabilities across teams to ensure insights inform strategy and improve resident outcomes. Leading organisational oversight of cross

In this role, you will be responsible for providing expert advice and resolving service complaints, ensuring compliance with regulatory obligations. You will collaborate with legal professionals and the Legal Ombudsman, managing complex complaints and contributing to team process improvements.

A community advocacy organization in North Yorkshire is seeking an Independent Health Complaints Advocate to assist clients in navigating healthcare complaints.