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We are seeking a highly motivated Repairs Team Coordinator (Gas) to join our Repairs & Maintenance team in Wakefield. This key role involves supervising and coordinating a team of technicians and subcontractors delivering repairs, maintenance, voids, and in-house investment works primarily across domestic dwellings, investment works primarily across domestic dwellings, although most of our properties still have gas systems, our portfolio is changing as we move towards more sustainable heating sources such as heat pumps so experience in this area would be useful. You'll be responsible for ensuring works are completed to high-quality standards, in line with health and safety regulations, and within set timescales. You'll monitor performance, support staff development, and contribute to service improvements and new ways of working. A strong commitment to delivering a customer-focused, efficient, and right-first-time service is essential. Reporting to the Property Manager, you'll play a vital role in driving service excellence and continuous improvement. Together Housing Group: We are one of the largest housing associations in the North of England, managing over 38,000 homes across the North of England. We are a non-profit organisation, meaning any money we make is invested back into the company for the benefit of our residents and local communities. As an organisation we are committed to having a Diverse and Inclusive workforce. We would therefore welcome applications from candidates with any of the nine protected characteristics. We are also proud to be a Disability Confident employer. Requirements Outline of key responsibilities for the Repairs Team Coordinator (Gas)... • Daily supervision of lead technician, technicians and subcontractors under their management, • To control on a day-to-day basis overhead expenditure directly connected with labour, plant and materials with an emphasis on VFM., • To be responsible for the support and coordination of the technicians providing the Together Housing Group out of hours emergency rota., • You will be included in the emergency on-call rota, which requires you to be available for one week every eight weeks., • Advise the Property Managers of occasions and reasons where sub-contractor labour may be required. Supervise work and approve payments, • Arranging quotations from sub-contractors for specialist works, coordinate with the planners in regard to placing the works order., • Ensure that any variation between works ordered and those carried out are recorded on the work order to enable the correct repair information is captured., • Monitor workmanship at all times to ensure that only work of a satisfactory quality is being produced., • Ensure that all complaints are dealt with fully, promptly and professionally., • Ensure the targets relating to the performance of the Repair and Maintenance section are achieved., • To manage staff to complete the maintenance tasks achieving our agreed 'one' standard in relation to quality. Including all the relevant performance indicators and service standards. Investigate and provide training and development opportunities for technicians, ensuring they stay current with renewable sustainable technologies while supporting their growth through development and training initiatives., • To ensure that Health & Safety at work Act 1974, (including accident investigation and RIDDOR reportable accidents), CDM Regulations and the Control of Substances Hazardous to Health Regulations 2002 are implemented and complied with., • A full manual UK driving license, • NVQ Level 3 or a comparable qualification in the applicable gas field, • Proven experience in effectively managing a team of gas technicians In return, we are offering the successful candidate in the Repairs Team Coordinator (Gas) role: • Starting salary: £39,298 per annum,, • This is a hybrid position, requiring you to work approximately three days a week in the office or on-site, while the remaining two days will be spent working from home., • 27 days annual leave (rising to 32 over 5 years' service) + bank holidays, • You will be required to work a total of 37 hours each week, with a typical schedule running from Monday to Thursday, 08:00 to 16:00, and on Friday from 08:00 to 15:30. Scheduled can be between 08:00 and 19:30 across any five days from Monday to Saturday. The exact schedule will depend on business needs at the time. Please note that this is subject to change based on business requirements., • Additional earning due to call out rota., • A flexible working environment, with a range of family friendly policies, • Wide range of technical, professional, and personal development training opportunities, • Attractive pension scheme, • Health and wellbeing benefits including access to GPs, • A range of financial and lifestyle benefits including cycle to work, vehicle leasing and financial advice, • We have a range of staff support networks, including menopause, culturally diverse, LGBTQ+ and disability. Please ensure you fully answer the questions on the application form. INDTHG1

UNICAT Catalyst is a leading manufacturer and supplier of high-quality catalysts and adsorbent materials. We serve industries worldwide, including oil, gas, petrochemical, DRI, methanol, ammonia, and hydrogen. Our mission is built upon three core values: Innovative Catalyst and Process Technology Partner: We drive progress through cutting-edge solutions. Dedicated Collaboration: We work closely with partners to develop effective solutions. Adaptable and Flexible: We focus on enhancing customer profitability, sustainability, and efficiency. Employee Benefits: • Free eye test (free pair of glasses worth up to £50), • Yearly health check, • PAM Assist (Employee well-being programme), • Discretionary Annual bonus Scheme, • Death-in-service benefit (up to three times annual salary), • Pension (company matched up to 6%), • Onsite parking, • Additional Holiday Purchase Scheme (buy up to 5 extra days Position: Commercial Contract Officer Location: Dewsbury with international travel/secondment Hours: Full-time, permanent role with flexibility to work with international time differences Salary: £27,000 - £30,000 Job Overview The Commercial Officer is responsible for identifying, onboarding, and managing suppliers to ensure consistent quality, cost-effectiveness, and risk mitigation. This role involves close collaboration with the commercial, quality, and operations teams to ensure suppliers meet company standards and support business objectives. A short-term assignment (up to 3 months) with our U.S commercial team is included, offering international exposure and potential for future global opportunities. Key Responsibilities Supplier Sourcing & Development • Identify and source new suppliers to create competitive alternatives to current suppliers., • Oversee projects to replicate products in order to enable supplier changes where necessary. Supplier Onboarding & Qualification • Manage communication and onboarding processes for new suppliers., • Oversee qualification processes for new suppliers and their products in line with company processes. Supplier Communication & Coordination • Clearly communicate all supplier changes to the commercial team and relevant stakeholders., • Maintain strong relationships with suppliers to ensure alignment on quality and delivery expectations., • Visiting supplier sites to conduct audits checks. Quality & Compliance Oversight • Track and evaluate quality performance of currently qualified suppliers., • File and manage complaints from customers against suppliers, ensuring timely resolution., • Participate in investigations into supplier quality failures and oversee corrective actions., • Track and assess risk factors for new suppliers and implement preventive measures to avoid quality issues., • Reporting & Continuous Improvement, • Work with the commercial team on supplier performance, risks, and recommended actions., • Maintain accurate supplier records, performance data, and compliance documentation. Preferred Skills and Qualifications • Qualification in Supply Chain Management, Procurement, Business Administration, or related field., • Experience in supplier sourcing and quality management., • Strong communication and relationship management skills., • Analytical mindset with attention to detail and risk awareness., • Knowledge of quality control processes and regulatory compliance requirements., • Supplier relationship management., • Problem-solving and conflict resolution., • Data-driven decision making., • Collaboration and cross-functional communication.

We are looking for a Complaints Handler, who can resolve and report on complaints and claims received for our client, providing the highest level of customer experience and deliver fair and justified customer outcomes. Thorough investigation and response of complaints.

Complaints Manager – Wealth Management. This is an exciting opportunity to lead a high-performing complaints function, working closely with financial advisers to ensure outstanding outcomes for clients across the UK. Leading and developing the Complaints Team, ensuring high standards of service an

Do you have Customer Service experience? Are you currently seeking an exciting new permanent job? Would you like to work within a multi award-winning company with ambitious growth plans and a great team culture? Is Leeds, West Yorkshire convenient for you? If so, this could be the perfect job for yo

The Complaints and Quality Officer will assist in ensuring that complaints management and incident reporting processes are efficient & effective. Collating complaints and incident data, ensuring that all complaints and incidents are collated in a manner that allows analysis to identify patterns and

Job Title: Complaints and Quality Officer Team: Clinical Governance and Quality Team Base Location: Lexicon House, Leeds Line Manager: Complaints and Quality Manager Hours of Work: 37. Collating complaints and incident data, ensuring that all complaints and incidents are collated in a manner that al

Manage and resolve customer complaints ensuring timely and fair outcomes. Investigate complaints thoroughly, gather evidence, and prepare written responses in line with the Ombudsman's Complaint Handling Code. Identify root causes of recurring issues and work with service teams to implement improvem

Are you passionate about delivering exceptional customer service within the social housing sector? Stonewater is seeking a proactive and empathetic Customer Complaints Officer to join our Customer Relations Team, focusing on the management of Housing Ombudsman Service (HOS) cases, investigations, an

As a Complaints & Redress Case Manager, you’ll work across both the Complaints and Client Redress teams, reporting to the Senior Complaint Manager and the Senior Client Redress Manager as appropriate. We’re excited to announce an opportunity to join our Risk & Compliance Team as a Complaints & R

As a Complaints Specialist, you will play a key role within their customer service team, focusing on the efficient and effective resolution of client complaints. Key Responsibilities of the Complaints Specialist (Investments):. Key Requirements of the Complaints Specialist (Investments):.

We are seeking a dedicated and detail-oriented Complaints Handler to join our clients team. Pro-actively engage with the Operations team and oversee summary resolution complaints and handover. Ensure that all complaints have been full investigated and addressed and that any customer harm is captured

Notting Hill Genesis, one of London's largest housing associations, is seeking Complaints Investigators to join our newly established complaints service on a 12-month fixed-term contract. Our complaints service is growing, and we're looking for experienced colleagues to join us in delivering excepti

The post involves assisting in handling claims, inquests, and complaints in compliance with the Coroners Rules, NHS complaints regulations, and NHS Resolution procedures and protocols. We are seeking self-motivated and proactive individuals to join our busy Claims, Inquests, and Complaints team. Can

This is an exciting opportunity to lead a high-performing complaints function, working closely with financial advisers to ensure outstanding outcomes for clients across the UK. Leading and developing the Complaints Team, ensuring high standards of service and performance. Managing all aspects of the

We are looking to recruit a Complaints Team Leader to join our team at our Basildon Complaints Team, from our office at Basildon. As the Customer Complaints Team Leader, you will also oversee a team of administrators who handle incoming stage 1, stage 2, and ombudsman complaints. Handling stage 1, s

Care Assistant - Bank - Blackwater.At Avery Healthcare, we are all about supporting the people who care for our residents.We know how hard our teams work, and we're here to celebrate and support you every step of the way.When you join us, you'll be making a positive impact on residents' lives every

The role of a Motor Complaint Handler is to handle motor finance complaints, including Satisfactory Quality and DCA cases, ensuring fair outcomes in line with FCA and consumer protection regulations. Deliver fair, empathetic, and compliant outcomes for motor finance complaints within FCA-regulated t

Kitchen Assistant - Care Home - Burwash.As a Kitchen Assistant at a Barchester care home, you'll help to provide the first-class food and hospitality that enable us to give our residents exceptional all-round care and support.A healthy, nutritious diet is vital to ensuring our residents' wellbeing a

Support colleagues across the business including Complaints Manager in handling customer complaints where needed. Investigate complaints against company policies and procedures and regulatory guidelines. Ensure complaints are handled in line with process, procedures and within regulatory timeframes.

Activities Assistant - Bank - Care Home - East Hoathly.As a Bank Activities Coordinator at a Barchester care home, you'll help to create a stimulating environment that enables us to deliver exceptional all-round care and support for our residents.Our ethos is all about celebrating life, so you'll he

Are you passionate about delivering exceptional customer service within the social housing sector? Stonewater is seeking a proactive and empathetic Customer Complaints Officer to join our Customer Relations Team, focusing on the management of Housing Ombudsman Service (HOS) cases, investigations, an

Job Opportunity: Customer Service Advisor (Temporary - Permanent) Location: LS9, Leeds Salary: £26,000 - £28,000 (pro rata for temp) Hours: 37.Monday to Friday (8:00/8:30am - 4:40/5:00pm) Start Date: ASAP Are you a confident communicator with a knack for organisation and a passion for deliver

The Complaints and Compliance Team is a small, supportive team responsible for managing student complaints, appeals, and disciplinary processes, as well as Freedom of Information and Subject Access requests. You must have experience in handling student complaints or appeals and in maintaining accura

Ensuring sufficient stock levels to meet customer demand and maximise sales opportunities Load checking vehicles and working effectively with the depot team of drivers and fitters Resolving customer complaints and supplier issues efficiently Successful applicants should demonstrate the following:

Get notified about new Complaints Assessor jobs in. Insurance Complaints Investigator. Insurance Complaints Investigator.

Job type: Permanent, Full time Hours: 40 hours per week, Monday to Friday, 08.Benefits: 30 days per annum rising to 23/25 days on length of service including bank holidays, Employee referral scheme, discount on vehicle hire, Specsavers Eye care vouchers, Perkbox benefits and discounts with selec

To assist the Complaints and Quality Manager in ensuring that complaints management and incident reporting processes are efficient and effective. Experience of complaints investigations/responding to complaints. The Complaints and Quality Officer will assist in ensuring that complaints management an

Hybrid Customer Care Advisor (6 Month Contract) | £28,000 Location: Hybrid - 2- 3 days office-based, 2 days remote We're looking for an experienced Customer Service professional to join a growing business that prides itself on delivering an outstanding customer experience.As part of the Customer C

You’ll investigate and resolve individual client advice, Partner-service or product-related complaints; making decisions and recommendations for redress and communicating decisions in respect of complaints to the client and members of the Partnership. James’s Place treats its clients fairly by r

What You'll Do: Manage and process sales orders, confirmations, invoices, and purchase orders Provide exceptional support to customers, via phone and email Work to internal timelines to ensure timely order fulfilment Investigate and resolve customer inquiries and complaints Manage data and document

You will be part of a team who ensures timely and accurate administration of any complaints received by the company, including the company’s introducers and customers. To work as part of a motivated team, sharing successes and key learnings to ensure that all inbound complaints are thoroughly inve

INTERNAL APPLICANTS MUST APPLY VIA MYSELF.You will be an enthusiastic individual and will work as part of a team responsible for cleaning and ensuring that council buildings are kept in a clean and hygienic condition.You should possess good communication skills, be able to work on your own or as par

Actively manage customer complaints. Respond to Client Escalation and High Priority Complaints in a sensitive and timely manner. Review and assess complaints referred from Financial Ombudsman Service or any other Alternative Dispute Resolution.

Part time Hindi speaking Customer Service Advisor - 20 hours per week - Office based Indian alcoholic drinks company is seeking an experienced part time Hindi speaking Customer Service Advisor to support their Sales team at their offices near London Bridge.This is an ongoing part time (20 hours)

You’ll work closely with the Complaints Team, to resolve complaints about our loans, cards and auto-finance products, as well as be responsible for feeding back to both frontline and product teams on product and process improvements across the Operations Team and wider Lendable business. You will

As Customer Service Advisor, you’ll handle a variety of enquiries and complaints, aiming to resolve issues quickly and professionally. Responding to customer enquiries and complaints received by email within agreed timescales.

As Complaints Manager, you'll take the lead in handling and resolving customer complaints, ensuring the highest standards of professionalism and integrity. Demonstrable experience in a Complaints or Customer Relations role within the Insurance industry. Industry Expertise: Use your background in com

Taking a high volume of incoming calls which include customer complaints, queries, orders etc.

The role of Complaints Works Coordinator will include:.

Customer Service / Technical Support permanent Advisor Location: Office-based (hybrid available after training) Hours: 4 on, 4 off shift pattern (40 hours per week) Salary: £26,000 - £30,000 per annum This is a permanent varied and fast-paced role covering all aspects of customer contact, inclu

Assist in the review and classification of complaints against applicable regulations and company procedures to determine reportability. Under supervision, work with internal and external stakeholders to investigate complaints, determine the root cause and close or escalate for further action as appr

Do you have exceptional listening skills and a genuine passion for helping others? Our client, a leading financial services provider, is looking for Vulnerability Customer Service Advisors to join their Customer Care Team.In this role, you'll support customers experiencing difficult life events, su

As Head of Complaints, you will take overall responsibility for the effective management, oversight, and resolution of complaints across the firm. Act as the firm's subject matter expert for complaints handling, providing guidance to senior management and advisers. Extensive experience in complaints

Sales Advisor – With Customer Service Skills Immediate Availability - Start as a Sales Advisor Put your sales and customer service skills to good use! Join a friendly, fast growing sales advisor network and use your customer service skills; be rewarded with fantastic incentives which can includ

The post holder will assist in the handling and processing claims, inquests and complaints for the Trust, in compliance with the Coroners Rules, NHS complaints regulations and NHS Resolution procedures and protocols. We are looking for self-motivated and proactive individual(s) to join our busy Clai

We’re recruiting for Customer Service Advisors to earn up to 25,480 per annum.Realistic OTE of £716 per month! Customer Service Advisor benefits: * * Campaign specific benefits including exclusive discounts on sim only plans up to 80% for you & up to 4 for family and friends! * E

Oversee the complaints handling process, ensuring timely and satisfactory resolution of customer complaints in line with company policies and procedures. Develop, maintain, and enhance complaints management systems and processes for better efficiency and accuracy. Train and support staff in effectiv