Complaints jobs in WakefieldCreate job alerts

Delivering excellent service to our clients whilst ensuring consistency of process and delivery of KPIs within Minster Law. Responding to and Managing of Client complaints ensure complaints are handled in accordance with the Law Society and company policies and procedures. There is the opportunity f

To provide a first‑class support service to shop teams, donors and customers by responding to and resolving enquiries, complaints and issues that arise in relation to waste and recycling activities for the Retail Network.

We are looking for a Complaints Handler, who can resolve and report on complaints and claims received for our client, providing the highest level of customer experience and deliver fair and justified customer outcomes. Thorough investigation and response of complaints.

As a Complaints Handler, you will investigate complex customer issues across a range of regulated financial products and services, assess the facts in line with FCA DISP and Consumer Duty, and ensure regulatory compliance while delivering a positive customer experience. Quality Assurance and Complai

Our client is looking for a Pensions Complaints Advisor (Level 4 qualified in financial planning) to work on a number of complex Pension Complaints. Your background will be in Pensions Complaints and Claims. Reviewing and resolving consumer complaints.

An established fashion retailer who has become a staple in cities and town across the UK are looking for an assistant store manager in the West Yorkshire area.The company is renowned for delivering excellent customer service and creating a warm and welcoming shopping environment.Candidates will need

We are looking for Complex Pensions Complaints Reviewers with extensive knowledge and experience working with SIPPs and confidence completing manual calculations. Role Summary As a Complex Pensions Complaints Reviewer, you will manage your own cases load to ensure fair customer outcomes are reached

A leading fashion retailer are looking for an assistant manager in Leeds City Centre.This retailer is continously expanding across the UK and is widely recognised for being a product leader within their sector.Responsibilities: - Supporting the Store Manager in all aspects of daily operations - Le

Head of Complaints - Life & Pensions or Financial ServicesOur client, a large, renowned and specialist Business Process Outsourcing provider, is currently looking to hire a Head of Complaints for a brand new role working across their fastest growing Life and Pension's account. This is a fantastic op

With a strong culture of customer-centricity and innovation, our client is seeking passionate professionals who take pride in delivering fair, timely, and high-quality complaint resolutions as part of the Global Quality Assurance function, driving complaints processes and consistency. As a Complaint

Our client is looking for a Pensions Complaints Advisor (Level 4 qualified in financial planning) to work on a number of complex Pension Complaints. You’ll be responsible for reviewing and resolving consumer complaints against various ranges of Pension products including Defined Benefits, Money Pu

You will be the first point of contact for written complaints and enquiries, owning and resolving cases through skilled negotiation and stakeholder engagement. You will communicate clearly and effectively with retailers and internal teams, delivering high‑quality written responses that prevent rep

One of my local government clients is seeking an experienced and highly capable Senior Complaints Officer for an initial three-month assignment. This is a critical role within the council, managing and overseeing complex corporate (non-statutory) and statutory complaints, ensuring high standards of

An important part of the complaints processes is identifying learning from complaints when we have got something wrong. We are recruiting to the role of Complaints Officer in our Customer Relations Team within Children's Services. This role would suit an applicant who has previous complaints and or

Working as the Stage 2 Complaints Investigator / Escalation Caseworker you will be part of a dedicated Complaints division and will be tasked with investigating and resolving all Stage 2 complaints, in a fair & impartial manner. We have a fantastic new job opportunity for a Stage 2 Complaints Invest

Complaints Handler page is loaded## Complaints Handlerlocations: Chandlers Ford, UK (Home Working)time type: Full timeposted on: Posted Todayjob requisition id: JR100454Complaints HandlerJob Title: Complaints Handler Location: Chandlers Ford/ Remote (Hybrid after 8 weeks onsite tr

Receiving and logging complaints related to SEND provision. Investigating complaints thoroughly and impartially, often liaising with schools, professionals, and service providers.

Join United Utilities as a Junior Customer Advisor – Network Enquiries & Complaints. You’ll handle a variety of customer interactions, including basic complaints, service updates, and general enquiries, while learning how to manage more complex cases over time. A genuine interest in helping peop

Officers to respond to Members Enquiries and complex complaints by competently investigating and drafting proficient responses to Councillors, MPs and residents in a timely manner. You will ideally have experience responding to Stage 1 complaints and members enquiries. Repairs Resolution Officer - C

We are recruiting for the latest member of our Complaints Team. You’ll be joining the Complaints department, split between our non-regulated (Mortgages and Savings) and regulated (Financial Advice) teams. Managing your own caseload of complaints within regulatory requirements and timescales.

You will be part of a team who ensures timely and accurate administration of any complaints received by the company, including the company’s introducers and customers. To work as part of a motivated team, sharing successes and key learnings to ensure that all inbound complaints are thoroughly inve

Complaints officer needed in Harlow.

The Client Services Associate - Complaints and Rectifications is responsible for managing client complaints and rectification requests. Job Title** | Client Services Associate - Complaints and Rectifications Location | National Job Type | Permanent Salary | £27,228 - £29,950As a Cl

Embark on a rewarding journey with a renowned corporate brand located in the heart of London as a Complaints Handler for a brand new project. As a Complaints Handler your focus will be on maintaining the integrity of the marketplace by identifying and mitigating fraudulent activities. Previous exper

Complaints Handler - Subsidence Claims. Join our Subsidence team as a Complaints Handler, where you'll turn challenges into opportunities and help shape exceptional outcomes for our clients and policyholders.

Responding to, investigating and resolving stage 1 complaints, MP, Councillor or executive enquiries from start to finish within the required timescale; keeping the Complaints Manager informed at all times. An understanding of dealing with complaints from the first stage and working within a compl

Working alongside the Concerns and complaints manager, supporting the admin side of the department.

Parking Dept and Complaints Officer. Evaluate evidence in cases of complaints, member inquiries, or appeals against Penalty Charge Notices (PCN) at the warrant stage. Manage correspondence and stage 1 complaints at the Warrant of Control (WoC) stage.

Get notified about new Complaints Handler jobs in. Your role is to resolve customer complaints at the first point of contact received from the customer by completing prompt, high quality investigations in order to ensure that an appropriate decision is reached. Actively manage customer complaints.

The team handle complaints and analyse trends to understand and get to the root cause of complaints to drive improvements across the business. Identify trends and root causes of complaints, using the complaints feedback tool to help drive business improvements. Ensuring complaints are handled prompt

We have an exciting opportunity for a Administrator to join our team at HMP Oakwood, a category C men's Prison located in Staffordshire.Hours: The site currently offers 20hrs per week.Worked over 4 - 5 days (Monday - Friday).Salary: This position is full time, you’ll receive an annual salary up to

Are you a confident and experienced complaints specialist with experience within financial Quality Assurance looking to make an impact at one of the world’s fastest-growing FinTechs? We’re hiring multiple QA & Complaints Handlers to join a high-performing team on an interim basis initially for a

Respond to, investigate and resolve stage 1 complaints, MP, Councillor or executive enquiries from start to finish within the required timescale; keep the Complaints Manager informed at all times. We have an exciting opportunity for a Complaints Handler to join our team. This role plays a key part i

Direct Leadership and management of the Complaints Operation compromising Team Leaders, Complaints Handlers and Analysts. This role will have full autonomy and ownership for the Complaints Function. Manage and assign complaints workloads and volumes, both written and verbal, ensuring pre agreed time

Job Title: Complaints & Route Coordinator (Transport Support). Listen to and log complaints from drivers (e. Keep clear records of all complaints and how they were resolved.

As a Complaints Specialist, you will play a key role within their customer service team, focusing on the efficient and effective resolution of client complaints. Key Requirements of the Complaints Specialist (Investments):. Minimum of 2 years experience in a complaints handling role within the finan

What you’ll be doing as a Complaints Advisor. Investigating and resolving written customer complaints, while keeping customers fully updated by phone or in writing.

Experience of working within the motor finance industry with a minimum experience of 12 months handling vehicle quality issues and complaints would be perfect. You will be part of a team who ensures timely and accurate administration of any complaints received by the company, including the company��

Administrator - Concerns and Complaints.

The role involves managing client complaints and rectification requests, working with clients, advisers, support colleagues, and third parties to analyse information, understand root causes, and ensure appropriate actions are taken to achieve the right client outcomes. Root Cause Analysis: Conduct t

Goodman Masson are currently working with a social housing organisation in Surrey to recruit for an interim Complaints Investigator. In this key role, you'll take ownership of complaints from start to finish, working to resolve issues effectively, restore customer trust, and drive continuous improve

As one of our Investigators within the Governance Department, you will be responsible for supporting our operational management teams across the country by ensuring high quality investigations are carried out on all incidents and complaints within their area of the business. You will need to work cl

The Complaints Officer is a non-customer-facing investigative and administrative role. The successful candidate will primarily assess, evaluate, and process complaints, escalate high-priority issues, and collaborate with other teams to gather information, establish an accurate root cause, and comple

To administer records and filing relating to complaints matters including updating the complaints log. As a Complaints Advisor, you will be responsible for managing and resolving client complaints in a professional services setting. Recording and diarising complaints on Case Management systems as ap

Therefore, acting as an expert resource, the post holder will provide senior leadership for the Complaints team in the co-ordination and delivery of all aspects of complaints management and patient feedback across the Trust. Are you an experienced and compassionate leader with a passion for patient

Conduct Risk, Consumer Duty & Complaints Lead - Top Lloyd's of London Insurer. Managing of Conduct and Complaints team.

Account Managers with regard to handling early complaints;. Complaints Manager (Qualified Solicitor England and Wales). Now we’re hiring a Complaints Manager to support our growing team.

Are you passionate about driving clinical excellence, reducing risk, and shaping a culture of safety and transparency? Join us as a CSL - Clinical Complaints, Risk and Assurance and play a pivotal role in enhancing customer experience and ensuring compliance with Clinical Governance standards across