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Job Title: Medical Information Customer Experience Specialist - Swedish Location: Walton Oaks Duration: 12 Months Work Type : Hybrid Overview: TekWissen is a global workforce management provider throughout the UK, Europe and many other countries in the world. The below client is an American multinational pharmaceutical and biotechnology corporation. Job Description: • Medical Information Customer Experience Specialist (MICES) provides technical and medical information to Healthcare, • Professionals and patients/caregivers with high a degree of quality and customer service in the local language., • The MICES may also assist with secondline content management activities. MAIN RESPONSIBILITIES / DUTIES • Medical Information Customer Experience Request Management, • Research and respond to inquiries received via multiple channels including (but not limited to) phone, email, webform, live chat or postal mail, within the required timelines and standards., • Document the inquiry and response accurately and completely according to relevant Standard Operating Procedure (SOP)/ Work Instruction (WI), and regulatory guidelines., • Identify and report adverse events and product quality complaints within required timelines., • Provide response in customer’s local language using approved resources in English., • May support a therapeutic area team with secondline activities including (but not limited to) escalation management and content creation General Responsibilities • Ensure continuity and quality of service for customers across all countries of cover by supporting Medical Information IDM Customer, • Experience Country/Cluster Lead and relevant MI colleagues., • Identify continuous improvement (CI) opportunities to improve processes and take an active role in implementation of process improvement., • May be required to represent MI in required Client activities and communicate with and raise awareness of MI to PCO and Business Units (BUs) which may include (but not limited to) the creation of reports, attendance at relevant meetings and training of PCO colleagues., • May support the Country Relationship Management for a specific market(s), • Act as a point of contact for other MI staff, ensure country specific data is relevant and up to date and MI is informed of any country-based issues in a timely manner. REQUIRED SKILL SET Basic Qualifications • Degree in a life science/healthcare field required., • 1-2 years of medical information or relevant work experience, preferred, • Customer Service experience, preferred, • English language and Swedish language (C2, mother tongue), • Strong oral and written communication skills Preferred Qualifications • Pharmacy Degree preferred, • Understanding of the regulatory and compliance issues relating to the medical function, • Demonstrated interpersonal skills, • Medical Information Customer Experience Specialist - Swedish TekWissen® Group is an equal opportunity employer supporting workforce diversity.

Smart Metering Customer Support Advisor Location: Batley (WF17) Start Date: 23rd February 2026 Contract: Temporary to Permanent Hours: 40 hours per week - 8-hour shifts between 7:00am-7:00pm Pay Rate: £12.50 per hour (£26,000 per annum equivalent) We are currently recruiting 4 motivated individuals to immediately join a established Utilities team based in Batley. This is an excellent opportunity for customer-focused professionals who thrive in a fast-paced environment and are confident managing customer queries and complaints with empathy and professionalism. The Role As part of the team, you will: Deliver outstanding customer service across all interactions Handle customer enquiries and complaints effectively and professionally Take ownership of issues through to resolution Work proactively to identify solutions and improve customer experience Support operational processes within the smart metering function What We're Looking For We are seeking individuals who are: Highly customer service focused Confident dealing with complaints and challenging conversations Forward-thinking and proactive in their approach Able to work independently without close supervision Reactive when required, yet capable of thinking ahead Reliable team players with a positive attitude This role would suit someone who is self-motivated, solutions-driven, and comfortable taking initiative rather than waiting for direction. What's On Offer £12.50 per hour (£26,000 per annum equivalent) Full-time hours (40 hours per week) Rotational 8-hour shifts between 7am-7pm Opportunity to secure a permanent position Supportive team environment Search is an equal opportunities recruiter and we welcome applications from all suitably skilled or qualified applicants, regardless of their race, sex, disability, religion/beliefs, sexual orientation or age

Customer Service Advisor – Wakefield (WF2) £12.75 per hour (rate increase due April) Shifts: 08:00–17:30 or 08:30–18:00 Mainly Monday–Friday with some weekend flexibility required We are looking for a confident, customer‑focused individual to join our team as a Customer Service Advisor based in Wakefield (WF2). This is a great opportunity for someone with strong communication skills who enjoys helping customers and working in a fast‑paced environment. ⭐ What You’ll Be Doing Supporting customers over the phone with delivery‑related queries Working closely with our store teams to schedule and coordinate direct deliveries Handling customer questions, complaints and general enquiries in a professional manner Tracking deliveries and updating customers on progress Updating and maintaining daily routing plans Using internal systems to log information accurately and efficiently Liese with drivers to update customers on orders, issues and updated delivery times. ⭐ What We’re Looking For Strong customer service skills Excellent telephone manner Confident using computers and able to learn new systems Ability to stay calm under pressure and problem‑solve Flexibility to support occasional weekend work ⭐ Hours & Pay £12.75 per hour (increasing in April) Shifts: 08:00 – 17:30 08:30 – 18:00 Mainly Monday to Friday, with some weekend flexibility required If you’re friendly, organised and enjoy delivering great service, we’d love to hear from you. This role is ideal for someone who takes pride in helping customers and keeping operations running smoothly

Bodyshop Manager Basic Salary:CIRCA £50,000 Working hours: Monday - Friday (40 hours per week) Location:Morley, Leeds We are looking to recruit a Bodyshop Manager for a busy body shop to facilitate and oversee the day-to-day delivery of excellent customer service and site profitability by motivating, supporting and managing their team to deliver a quality repair - on time, every time. The successful candidate will be an outgoing Bodyshop Manager able to deliver exceptional market-leading customer service by actively managing the delivery of a first-class customer service journey. This will be achieved by proactive control of the customer experience, from initial booking into the final return of the vehicle. Responsibilities of a Bodyshop Manager ·Ultimately responsible for all activities at the repair centre through the effective control of line managers and supervisory colleagues, paying attention to profits in line with the business plan. ·Engage with key members of the team to agree output targets and provide feedback on the previous day's performance. ·Engaging all team members for managerial, supervisory and customer facing positions. Reviewing the performance and objectives of staff and developing a training plan. ·Personally, monitoring customer complaints and ensuring that they are resolved quickly and fairly. ·Ensuring that all Housekeeping and Health and Safety regulations/policies are adhered to by all members of the team. ·Preparing accurate data and statistics in line with weekly and monthly reporting requirements and contributing to regional meetings helping identify and promote new business opportunities. Skills and Qualifications of a Bodyshop Manager ·Strong organisational skills ·Flexible work attitude ·Ability to effectively deliver site performance and profitable growth ·Excellent leadership skills, technical expertise. ·Strong communication skills for customer service and team communication. ·Strong leadership qualities ·Experience in the Managerial position in a Bodyshop or similar environment If you think you are a good fit for this Bodyshop Manager role, please contact Chris @ Auto Skills and state reference job number 53178 Don't worry if your CV is out of date. Get in touch and we can work that out later. As well as this Bodyshop Manager role, Auto Skills UK is recognized as the leading provider of temporary and permanent staffing solutions, from productive trades to senior management and are always looking for candidates within the Bodyshop including: Bodyshop Workshop Controller, Assistant Bodyshop Manager, Bodyshop Workshop Manager, Workshop Controller

In a Nutshell… We have an exciting opportunity for a Sales Consultant to join our team within Vistry West Yorkshire, at our Rotherham site. As our Sales Consultant, you will carry out all aspects of the day to day running of the sales hub/development in accordance with the customer journey, taking ownership for the sales process with customers, maintaining necessary records and documentation during all stages of the sales progress across a number of sites and house ranges within the sales hub/development and delivering successful continual sales at all sites within the sales hub/development. We value in-person collaboration and team culture, but we're also committed to supporting flexible working where possible. We encourage you to raise any specific requirements during the interview process so we can explore how this could be accommodated. Let's cut to the chase, what's in it for you… Competitive basic salary and annual bonus Salary sacrifice car scheme available to all employees Mileage allowance Up to 33 days annual leave plus bank holidays increasing to up to 39 days with service 2 Volunteering days per annum Private medical insurance, with employee paid cover Enhanced maternity, paternity and adoption leave Competitive pension scheme through salary sacrifice Life assurance at 4 x your annual salary Share save and share incentive schemes Employee rewards portal with many more benefits…In return, what we would like from you… Behave in line with our company values - Integrity, Caring and Quality Experience working in a customer facing role delivering under pressure. Experience in generating leads and sales through telephone based business development. Proven track record of successfully completing the sales process with customers. Proven ability to work under pressure and meet sales targets Excellent IT skills with demonstrable knowledge of Microsoft Office tools. Strong negotiation and sales skills. Excellent administration and organisational skills. Good planning and organisational skills Excellent communication skills. Patience and ability to remain calm under pressure. A friendly, trustworthy, and professional attitude. Comfortable using multi channel forms of communication. Ability to handle complaints and difficult situations. An interest in property and the housing market. Willing to be flexible in respect of day to day duties and hours worked. Full driving licence and access to a suitable vehicle. Willing to travel to all sales sites within the division, including regional offices. Willing to work weekends.Desirable… 5 GCSEs / GCE or equivalent including Mathematics and English (at C grade or above). A Levels in any disciplineMore about the Sales Consultant role… Ensure all relevant Standard Operating Procedures, sales and all other policies & procedures are understood and adhered to, and that mandatory training requirements are kept up to date. Implement Vistry's continuous drive to deliver excellent customer service by advocating the customer journey and consistently exceeding customer expectations. Assist with internal or external audit as required in line with Vistry Values of ICQ. Use Vistry systems to perform and execute your role requirement to drive excellence and ensure clarity of information records for business needs and demands. Conduct yourself with internal and external stakeholders as ambassadors of Vistry. Proactively seek out prospective sales and follow up all enquiries with telephone communication and marketing literature to optimise the business opportunity for sales on your designated development(s). Manage and implement new innovation in fulfilling the business targets on new home sales and negotiate with customers to ensure the best sales outcome. Awareness of local market and economic conditions. Travel to all designated developments to undertake pre booked customer appointments. Maintain detailed knowledge of all relevant Vistry house types, build progress and availability within the designated developments, to ensure each customer is given every opportunity to purchase a new home. Maintain detailed knowledge of all relevant purchase assistance schemes, alternative site's and house types, to ensure every customer is offered a bespoke choice of purchase options. Proactively sell customer extras and manage implementation across all reservations to drive additional profit for the Company. Respond to all cancellations making every effort to 'save' and if necessary, re negotiate the reservation, identifying the reason for cancellation and offer any suitable alternatives on other Vistry developments. Work with the Site teams to understand the build progress to provide customer information as required. Work alongside colleagues within the designated developments to ensure all aspects of the sales process is communicated to the team, customer and relevant stakeholders. Take responsibility for all company property, equipment and presentation across each site within the specified developments. Maintain the sales arena including show homes on the development in line with brand and company standards.Finally, let's tell you a bit more about us… We build more than homes, we're making Vistry. Being a responsible developer and award-winning employer means we live each day through our ethos - doing the right thing. Our behaviours reflect this, as well as our values of integrity, caring and quality. Shaping all we do; they empower us to develop sustainable communities across affordable and private housing. We work in a partnership-led way, and you'll recognise our renowned brands Bovis Homes, Linden Homes and Countryside Homes. Together with Vistry Works, our manufacturing operation, and the functional support of Vistry Services, we're a proud UK Green Building Council member, UK top five housebuilder with a five-star House Builders Federation (HBF) customer satisfaction rating, and winner of many awards including Top Employer, Global Top Inspiring Workplaces, and Best for Talent Attraction and Outreach. Join us in making Vistry. #LI-AD1

Sue Ross Legal is seeking a Fast Track Claims Team Leader to support the Team Manager and Head of Fast Track in leading a high-performing group of RTA Fee Earners and administrative staff. This is a fantastic opportunity for an experienced personal injury professional with leadership skills to make a real impact — driving performance, mentoring colleagues, and ensuring exceptional client service. As a Claims Team Leader, you’ll play a pivotal role in balancing technical expertise with team leadership. You’ll be responsible for performance management, coaching, and embedding best practices, while also providing technical guidance on personal injury cases. Key responsibilities include: • Delivering divisional financial targets and KPIs, • Conducting monthly 1:1s, appraisals, and team performance meetings, • Monitoring case progression, telephony performance, and client complaints, • Ensuring compliance with DPA, SRA rules, and company policies, • Providing technical support on litigated and non-litigated PI cases, • Mentoring and developing team members, identifying training needs, • Driving engagement and continuous improvement across the Fast Track division Key Performance Indicators: • Achieve planned financial and operational results for Fast Track, • Meet SLA targets agreed with your Line Manager, • Demonstrate team competence and development, • Drive engagement leading to improved team output You’ll bring: • Experience mentoring and developing colleagues, • Clear direction and accountability for team objectives, • Excellent communication and time management skills, • Proven track record in PI claims (Part 7 litigation and MOJ Portal Stages 1–3), • Understanding of OIC and Intermediate Track case tracks, • Strong knowledge of Fast Track procedures and MI, • Commitment to delivering outstanding client care, • Previous supervisory or team management experience Unfortunately due to the number of applications we receive, we are unable to provide individual feedback to all applicants. Please assume that if you do not hear from us within 72 hours that your application has been unsuccessful on this occasion. May we take this opportunity to thank you for expressing an interest in one of our roles and wish you the very best in your search for employment

Our client is seeking an experienced SEND Lead Complaints and Tribunals Officer to join our Education and SEND team on an interim basis to manage complex SEND appeals, represent the Local Authority at tribunals and drive early dispute resolution.

Liaising with TMO and handling the TMO cases within service level agreementsUndertaking the Hyundai buy back and rejection processTo analyse Hyundai Complaints data, produce and maintain monthly and ad hoc reports demonstrating the department’s key KPIsPrepare reports relating to Hyundai Complaint

What youll bring to the table as a Complaints Handler. If you care about doing the right thing for customers and want to work on cases that genuinely matter, this Complaints Handler role puts you right at the heart of fair outcomes in Motor Finance. What youll be getting stuck into as a Complaints H

Housing Reviews and Complaints Officer Location: Maidenhead, Berkshire Pay: £22.

A Leeds Resourcing and Consultancy firm are recruiting are recruiting permanent colleagues to join their new Complaints Operation and become part of the wider team as a Motor Finance Complaints Handler. About You - Motor Finance Complaints Handler:. Were keen to speak with candidates who have experi

This Complaints Officer role offers the chance to manage and resolve complaints across housing services, helping ensure safe, quality homes and services that tenants can trust. Youll be delivering end-to-end case management of complaints that escalate beyond the informal stage, often dealing with se

A Leeds Resourcing and Consultancy firm are recruiting is recruiting for a permanent Team Manager to join their new Complaints Operation and become part of the wider as Complaints Team Manager. As a Complaints Team Manager you will:. Lead and motivate your team of Complaint Handlers to investigate a

Development opportunities in line with the Customer Complaints Team Leader progression plan.

Job Title: Customer Services Executive – Complaints Resolution. As a Customer Services Executive, you will be responsible for managing and resolving customer complaints with empathy, professionalism, and efficiency. Handle customer complaints and escalations via phone, email, and written correspon

The role involves managing a caseload of customer complaints, ensuring effective governance and escalation processes are established.

You will also assist in resolving outstanding complaints related to housing and repairs.

In this role, the successful candidate will manage customer complaints related to motor finance, ensuring high standards of service and compliance with regulations. Ideal applicants will have experience in complaints handling, strong communication abilities, and the capacity to work under pressure.

You will own and manage all Defined Benefit pension complaints, achieving the right customer outcomes while identifying opportunities to continually improve service throughout PRT Client services, LGRI. You will also investigate complaints and resolve within the regulatory framework prescribed by th

A recruitment agency in Greater London is seeking a Senior Feedback & Resolutions Officer responsible for managing complex complaints and providing timely resolution. The role requires strong experience in complaints management, excellent written and verbal communication skills, and the ability to w

A leading recruitment agency is seeking a Complaints Investigator for a Housing Trust in West London. The role involves investigating complaints independently, managing issues from initial contact to resolution, and ensuring customer service excellence. Ideal candidates should have experience in han

Additionally, the role involves drafting detailed responses for complaints, enquiries, and Ombudsman investigations, as well as tracking tribunal cases and complaints to aid in the development and improvement of the service. A Local Authority in the South East is seeking a skilled SEND Complaints &

The role involves managing complaints with high standards of customer service, requiring direct experience in NHS complaints handling. A leading healthcare provider in Greater London seeks a Concerns & Complaints Officer to enhance service quality.

You will own and manage all Defined Benefit pension complaints, achieving the right customer outcomes while identifying opportunities to continually improve service throughout PRT Client services, LGRI. You will also investigate complaints and resolve within the regulatory framework prescribed by th

As a Concerns & Complaints Officer, your role is to provide a high standard of customer service and support in delivering a responsive and accessible PALS and complaints service for our service users. For further information please contact Louise Knight, Complaints, PALS, Bereavement & Patient Infor

This role involves managing SEND casework, addressing complaints, and representing the client at SEND Tribunals, ensuring both statutory compliance and favorable outcomes. A local authority in the South East is seeking a skilled SEND Complaints & Tribunals Officer to provide interim support for its

A global software company in the United Kingdom is seeking a Business Consultant to enhance customer experience through cloud-based solutions.The role involves leading software implementations, conducting workshops, and providing training.Ideal candidates should have at least two years of relevant e

A recruitment agency in the United Kingdom is seeking a customer service professional for handling customer complaints and providing excellent service. The candidate will be responsible for resolving complaints transparently, engaging with diverse clients such as residents and Councillors, and ensur

Ready for the next step in your career? Join a collaborative, enthusiastic team working.AtAptean,you’llhelp deliver best-in-class solutions that improve customer experience.We’re looking for a Business Consultant to strengthen our position as the leading provider.You’ll join a fast-paced, grow

The successful candidate will manage and resolve Defined Benefit pension complaints while ensuring compliance and delivering fair outcomes.

A well-established B2B lender in the UK is seeking an experienced Complaints Handler for their risk and compliance function. This role involves managing customer complaints, ensuring they are resolved fairly and in compliance with regulatory requirements.

A leading specialist automotive finance lender is seeking a Complaints Specialist to manage the full complaints process, ensuring fair and efficient resolutions.

Support the Complaints and Casework Manager in delivering an effective, customer‑focused complaints service for residents and the Client. Lead on projects aimed at improving service standards, performance, and consistency in complaints handling a. Complaints Investigator needed in North London Pay

A regional water utility company is seeking a Customer Complaints Team Leader to manage a dedicated team focused on customer resolution.

We're looking for a Complaints Business Partner (CBP) to drive organisational learning through complaints, managing our most complex cases and embedding processes and capabilities across teams to ensure insights inform strategy and improve resident outcomes. As a trusted partner to senior leaders, y

The Deputy Head of Appeals, Complaints & Conduct Office will lead on day-to-day operational delivery within ACCO, motivating a team of caseworkers to deliver best practice in matters related to all areas of student appeals, complaints and conduct, including both academic and non‑academic matters.

Drafting responses to client complaints. Claims & Complaints Lawyer (Contract). In this position you’ll support the management of claims and complaints, engage with regulatory bodies, and contribute to the firm’s wider contentious and risk‑related matters.

Development opportunities in line with the Customer Complaints Team Leader progression plan. As Customer Complaints Team Leader you will lead and manage a team of Customer Complaint Agents within the Customer Management Centre to effectively recover customers across multiple communication channels w

Responsibilities include leading customer complaints, supporting audits, and identifying improvement opportunities.

Managing and investigating complaints thoroughly and impartially. Supporting positive external relationships to strengthen the organisation's reputation for handling complaints fairly and transparently. Experience handling complaints within a regulated or customer-focused environment.

We have an exciting opportunity for a Customer Complaints Team Leader to join the Customer Complaints Team at Yorkshire Water and be a part of helping Yorkshire Water to provide the best service to our customers. As Customer Complaints Team Leader you will lead and manage a team of Customer Complain

A major water utility provider in the UK is seeking a Complaints Advisor to manage customer complaints with empathy and efficiency.

A housing consultancy firm in Greater London is seeking a Housing Complaints / Resolutions Officer to manage Stage 2 complaints effectively. The ideal candidate will take full ownership of complaints until resolution, ensuring high-quality responses and maintaining effective communication throughout

A major water utility company based in the UK is looking for an Administrator to join their Customer Service Complaints Team.

Experience handling stage one complaints in a regulatory environment. Morgan Hunt currently requires a Complaints Investigator for Housing Trust based in West London on a Temporary basis. Essential: Experience handling stage one complaints in a regulatory environment.

Working as the Stage 2 Complaints Investigator / Escalation Caseworker you will be part of a dedicated Complaints division and will be tasked with investigating and resolving all Stage 2 complaints, in a fair & impartial manner. We have a fantastic new job opportunity for a Stage 2 Complaints Invest