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Clarion Housing Group is looking for a Service Desk IT Analyst to join their IT Service Desk — a friendly, customer-focused team that plays a key role in delivering first-class technical support to staff across the organisation. This is a vital operational role where you’ll be the first point of contact for IT queries, providing technical assistance, resolving issues, and ensuring every user receives excellent customer service. Your work directly contributes to keeping systems running, supporting business continuity, and maintaining the organisation’s digital infrastructure. How you’ll make an impact • Provide professional, customer-focused 1st-line IT support to employees across the organisation, • Act as the first point of contact for technical issues via phone, email and digital channels, • Take ownership of incidents and service requests, guiding users through effective solutions, • Log and manage all tickets within the Service Desk management system, ensuring accurate notes, categorisation and prioritisation, • Escalate more complex issues quickly and appropriately to meet SLA targets, • Deliver clear, meaningful instruction at a level users can understand, • Monitor service delivery channels and contribute to improving the user experience, • Maintain knowledgebase articles and support documentation, • Support the IT team in achieving quality, performance and customer service targets, • Passion for excellent customer service and supporting colleagues, • Ability to communicate clearly and professionally with users of all technical levels, • Strong troubleshooting skills and methodical problem-solving approach, • Ability to manage expectations and work effectively in a high-volume environment, • Confidence using Microsoft products and remote support tools, • Commitment to accuracy, data integrity and consistent ticket management, • Ability to prioritise, multitask and meet SLAs, • ITIL Foundation Certification, • Experience of Microsoft products and basic troubleshooting, • Demonstrable customer service experience, • Excellent written and verbal communication skills, • Strong time-management skills and ability to handle multiple issues, • Ability to take ownership of tasks and work effectively under pressure, • Understanding of working in an SLA-driven environment, • Attention to detail and adherence to processes, • Working Hours: Full time, • Contract Type: 3-month Temporary assignment via Reed, • Location: Broadland Business Park, Norwich, NR7 0WF Apply now with your most up-to-date CV. A member of the Reed team will be in touch to guide you through the next steps.

Job Title: Registered Care Manager Salary: £35000-£45000 per annum (Based on experience) The Care Manager Role: We are seeking an experienced and compassionate care manager to join our team. In this role, you will be responsible for overseeing the delivery of care services, managing a team of care staff, and ensuring that our clients receive the highest standard of care. The ideal candidate will have a strong background in care management, excellent leadership skills, and a deep commitment to providing person-centered care. About Us: Verity Healthcare Limited is a trusted provider of high-quality care services dedicated to enhancing the lives of individuals in our community. We provide domiciliary care services and are committed to delivering compassionate and personalized care that meets the unique needs of each of our clients. Our team of professionals is passionate about making a positive difference in the lives of those we serve. Care Manager Key Responsibilities: Oversee the day-to-day operations of care services, ensuring that all clients receive high-quality, person-centered care. Manage, support, and mentor a team of care staff, including scheduling, performance evaluations, and ongoing training. Develop and implement individualized care plans in collaboration with clients, families, and healthcare professionals. Conduct regular assessments and reviews of care plans to ensure they meet the changing needs of clients. Ensure compliance with all relevant regulations, standards, and policies, including CQC requirements. Handle client inquiries, concerns, and complaints, resolving issues in a timely and effective manner. Monitor and manage the budget for care services, ensuring efficient use of resources. Maintain accurate and up-to-date records, including client care plans, staff schedules, and incident reports. Build and maintain positive relationships with clients, families, staff, and external stakeholders. Care Manager Requirements: Proven experience as a care manager or in a similar role within the healthcare or social care sector. Must have a full UK driving license. Strong understanding of care regulations, standards, and best practices. Excellent leadership and people management skills, with the ability to inspire and motivate a team. Exceptional communication and interpersonal skills, with a compassionate and empathetic approach. Ability to develop and implement effective care plans tailored to individual client needs. Proficiency in managing budgets, resources, and scheduling. Relevant qualifications in health and social care, such as a Level 5 Diploma in Leadership for Health and Social Care. Experience with CQC inspections and compliance is highly desirable. Benefits: Competitive salary with opportunities for career progression. Comprehensive health and wellness benefits. Support for ongoing professional development and training. Flexible working arrangements and a supportive work environment. The opportunity to make a meaningful difference in the lives of clients. How to Apply: If you are a dedicated care manager with a passion for delivering exceptional care, we would love to hear from you. Our Commitment to Safer Recruitment: Verity Healthcare is committed to safeguarding and promoting the welfare of our clients. As part of our safer recruitment process, all successful applicants will be subject to a thorough vetting process, including Enhanced Disclosure and Barring Service (DBS) check. Verification of qualifications and experience. Comprehensive reference checks, including a recent employer reference.

Our client, a well-established manufacturing business based in Norwich, is seeking a Manufacturing Supervisor to join their team. This is a hands-on supervisory role responsible for leading a team involved in both electrical and mechanical machine assembly operations. The successful candidate will ensure that production output meets safety, quality, delivery, and cost targets, while fostering a culture of continuous improvement and high team performance. The role oversees day-to-day shop-floor activities, coordinates workflow, supports technical problem-solving, and ensures adherence to assembly standards, engineering specifications, and operational procedures. Key Performance Indicators Manufacturing Efficiency KPIs (set-up, run, waste, costs etc.) On-time to Plan – manufacture complete and picked for shipment Inventory Accuracy ERP Transactional Accuracy Quality Complaints Safety Incident Rate Quantity of near miss reports Key Accountabilities Production & Quality Ensure quality and on-time manufacture of machine products Oversee the assembly of machinery, sub-assemblies, and electro-mechanical units to engineering drawings, wiring diagrams, and build specifications Monitor workflow and production schedules to ensure on-time delivery and adherence to schedule Enforce quality standards and ensure first-time-right output Conduct in-process inspections and support root-cause analysis for defects or rework issues Maintai...

Resident Liaison Officer - Norwich Internal and External Planned Maintenance - Social Housing Up to £31,000 plus package Fortus Recruitment Group Limited are a recruitment company that specialise in placing people within the repairs & maintenance industry. Our client are currently looking for a Resident Liaison Officer to join their planned works team. My client are based in Norwich and they are carrying out a planned works programme in the surrounding areas. Works are being carried out to occupied properties and include planned maintenance refurbishment projects, which will be a mixture of internals and externals. Within this role, day to day duties will include but not be limited too; Booking in appointments to visit occupied properties Carrying out condition surveys Dealing with resident complaints Working hand in hand with the site team to get works completed to the correct standard Building strong relationships with tenants and contractors My client are seeking someone with experience working as a Resident Liaison Officer with strong communication skills over the phone and face to face and good IT skills. The ability to work within a team and of your own accord is also desired. A valid UK drivers license is also required for this position. This is a permanent position with great potential to develop your career. Please apply directly for this role or...

MMP Consultancy are working with a fantastic organisation to recruit Neighbourhood Officer to join them on a fixed term basis, based in Norfolk. Key Responsibilities: To investigate all complaints in respect of neighbour nuisance and anti-social behaviour and take steps to resolve these within the Trust's policies and procedures. Provide a high level tenancy management service within a geographical area, including ensuring tenancy conditions are complied with. Attend court to represent the Trust and provide witness statements as required Undertake regular Estate inspections to ensure that estates are managed to a high standard, engaging with the Community and leading on Community Improvement Grant projects Ensure fire risk assessment actions are carried out as directed and continually monitored Undertake accompanied viewings, tenancy "sign ups" to properties (including required follow up visits) and 'end of tenancy' liaison. To carry out tenant consultation on issues of housing management and encourage participation generally. To attend evening meetings as required in connection with Tenant and Resident Involvement. Undertake regular tenancy audits and ensure relevant actions are carried out To sign-post and support tenants suffering from Domestic Abuse, or those in need of addition tenancy support. To work closely with agencies including Police, Early Help Hubs, Social Services, Mental Health Services, and to ma...

Resident Liaison Officer - Norwich Internal and External Planned Maintenance - Social Housing Up to £31,000 plus package Fortus Recruitment Group Limited are a recruitment company that specialise in placing people within the repairs & maintenance industry. Our client are currently looking for a Resident Liaison Officer to join their planned works team. My client are based in Norwich and they are carrying out a planned works programme in the surrounding areas. Works are being carried out to occupied properties and include planned maintenance refurbishment projects, which will be a mixture of internals and externals. Within this role, day to day duties will include but not be limited too; Booking in appointments to visit occupied properties Carrying out condition surveys Dealing with resident complaints Working hand in hand with the site team to get works completed to the correct standard Building strong relationships with tenants and contractors My client are seeking someone with experience working as a Resident Liaison Officer with strong communication skills over the phone and face to face and good IT skills. The ability to work within a team and of your own accord is also desired. A valid UK drivers license is also required for this position. This is a permanent position with great potential to develop your career. Please apply directly for this role or co...

Manufacturing Supervisor (Machines) Our prestigious manufacturing-based client, based in Norwich, are seeking a Manufacturing Supervisor to join their team. This is a full time role working Monday Friday 38 hours per week. Knowledge, Skills & Qualifications: HNC or NVQ level 4 in an Electro-mechanical discipline Experience supervising teams in a manufacturing environment, ideally in machine or electro-mechanical assembly. Strong understanding of engineering drawings, wiring diagrams, and mechanical/electrical assembly practices. Continuous Improvement qualification (e.g. Lean, Six Sigma) Desirable IOSH Managing Safety Desirable Experience with ERP/MRP systems and production reporting. Desirable Background in low-volume, high-complexity machinery builds or precision assemblies. Desirable Proven ability to lead, motivate, and develop production teams. Strong organisational and problem-solving skills with the ability to react quickly to changing priorities. Working knowledge of Lean manufacturing principles and continuous improvement methods. Excellent communication and stakeholder-management skills. Strong supervision skills Team Leadership, encouraging active and positive contributes to collaborative working Maintains confidentiality Position Overview The Manufacturing Supervisor will supervise a team responsible for both electrical and mechanical machine assembly operations. This role ensures that production output meets safety, quality, delivery, and cost targets while fostering a culture of continuous improvement and high team performance. The Supervisor will oversee day-to-day shop-floor activities, coordinate workflow, support technical problem-solving, and ensure adherence to assembly standards, engineering specifications, and operational procedures. Key Performance Indicators Manufacturing Efficiency KPIs (set-up, run, waste, costs etc). On-time to Plan manufacture complete and picked for shipment. Inventory Accuracy. E1 Transactional Accuracy. Quality Complaints. Safety Incident Rate. Quantity of near miss reports. Key Accountabilities Quality and on-time manufacture of machine products manufactured in Norwich. Direct and motivate the manufacturing team. Support training and upskilling of assemblers, including competency assessments and cross-training. Ensuring all EHS standards and policies are adhered to and that the safety culture is actively promoted Ensuring all BRCGS standards and policies are adhered to. Conduct daily briefings , allocate work, and ensure appropriate resource coverage across shifts. Oversee the assembly of machinery, sub-assemblies , and electro-mechanical units to engineering drawings, wiring diagrams, and build specifications. Monitor workflow and production schedules to ensure on-time delivery and adherence to schedule. Ensure metrics and targets are clear using Visual Management across the department. Coordinate with Supply Chain, Engineering, and Quality, to resolve constraints and ensure smooth operations. Ensure compliance with manufacturing processes, standard work, and assembly documentation. Enforce quality standards and ensure first-time-right output. Conduct in-process inspections and support root-cause analysis for defects or rework issues. Maintain compliance with ISO, safety, and regulatory requirements. Support implementation of engineering changes and ensure documentation is updated and followed. Identify and implement improvements using Lean tools such as 5S, Kaizen, standard work, and waste reduction. Analyse production data to uncover trends, bottlenecks, and opportunities for efficiency gains. Champion continuous improvement behaviours and empower the team to contribute ideas. Promote and enforce a strong safety culture and safe working practices. Ensure risk assessments, method statements, and equipment checks are up to date. Lead incident investigations and implement corrective actions where required. Abide by all statutory requirements and adhere to and promote all company policies and procedures including (but not limited to) those relating to HR, quality, food safety, environmental, and health and safety. Undertake any other reasonable duties as directed by the line manager. This job role requires use of the E1 platform to perform certain processes. Therefore, the job holder must: follow the agreed process within E1 and not deviate from, bypass or circumnavigate the E1 system in anyway (unless formally approved by their line manager/LG) to perform these tasks complete all assigned E1 training modules in the Learning Management System (LMS) relating to their assigned E1 Learning Plan Manufacturing Supervisor be formally signed off, by their Line Manager, as competent before access to the live E1 environment is granted. Company benefits: Auto enrolment pension after 3 months, employees cont. 2.5% employers cont. 10% Annual leave starts at 24 days per year, increase 1 day per year for 4 years up to 28 days, 10 years increase to 30 days Wellbeing days Family Summer Day Christmas Party Pantomime Employee excellence awards Peer recognition programme One Good Apple After successful 6-month probation Option to join Private Healthcare Insurance, taxable benefit Companywide profit share scheme, potentially dependant on company profit after one year passed probation Free refreshments, tea & coffee on site Free fruit Wednesdays Access to an EAP, which also covers immediate family members Access to fully trained mental health first aiders For further details regarding this great opportunity, please email a copy of your CV today. Todd Hayes Ltd is an equal opportunities employer. Due to the large number of applications, we receive Im afraid we are unable to respond to everyone individually however your details will remain on file should another suitable opportunity become available moving forward. Todd Hayes is acting as an Employment Business in relation to this vacancy. Todd Hayes Ltd TPBN1_UKTJ

QA Manager The Role We are recruiting a QA Manager to join a well-established fresh food manufacturing business. Reporting to the Technical Manager, this is a hands-on, site-based role responsible for maintaining food safety, quality, legality and authenticity across the operation. You will lead the QA team on shift, maintain audit readiness and act as a visible quality champion on the shop floor. Working closely with Operations, Hygiene, Engineering and Technical teams, you will support compliance with customer, retailer and legislative standards while driving continuous improvement. Key Responsibilities Lead and develop the QA team and support training and capability building Manage product on hold and release decisions, escalating where required Support internal and external audits and maintain audit readiness Monitor GMP, hygiene and factory standards and drive corrective actions Reduce non-conformances, customer complaints and product rejections Maintain full traceability and support QA systems and documentation Support root cause investigations and continuous improvement activityAbout You Experience in a QA or Technical role within fresh food manufacturing Strong knowledge of food safety legislation and QA systems Experience supervising or leading QA teams Confident making product release decisions in a fast-paced environment Organised, proactive and comfortable working on the shop floorEssential Qualifications Level 3 HACCP Level 3 Food Safety and Hygiene Internal Auditor training or willingness to completeInterested? For further information, please get in touch with Oskar Ballard at MorePeople on (phone number removed) or email (url removed)

Technical Manager Norfolk 14 month FTC - mat cover £50,000 - £55,000 | Hybrid Are you ready to take the lead on high-profile retail accounts within indulgent, fast-moving categories? This is a pivotal Technical Manager role where you'll sit at the heart of customer relationships, food safety governance and successful product launches What you'll be doing at the Technical Manager: Be the primary technical contact for your retail account, building trusted partnerships while ensuring every product is legally compliant, brand-aligned and right first time. Own customer specifications end-to-end, generating and verifying accurate documentation, managing portals and ensuring full due diligence across food safety, allergens, labelling and legal claims. Drive supplier approval and performance, conducting risk assessments across raw materials, manufacturing standards and KPIs, while leading audits and site visits to strengthen compliance and collaboration. Lead artwork approval from concept to post-launch amends, guaranteeing pack copy is compliant, consumer-friendly and aligned to brand and regulatory standards. Control critical paths for launches, coordinating supplier approvals, specifications, artwork and first production milestones to deliver on time and without compromise. Manage complaints and technical investigations, acting as the bridge between customer and manufacturing sites to implement robust corrective and preventive actions. Champion internal standards and accreditations, embedding food safety excellence, supporting sustainability initiatives (waste, recyclability, carbon reduction) and maintaining ethical compliance frameworks including SEDEX. Collaborate cross-functionally with NPD, Commercial, Planning and manufacturing partners, ensuring import/export compliance, product integrity and seamless execution from development to market. What you'll need as the Technical Manager: A proven track record in a food manufacturing Technical Manager role is required to be considered for this position Experiencing working closely with leading retailers is also required Own transport Full UK working rights If you believe you have the skills and personality to fit these requirements please either apply via this advert or call Henderson Brown on (phone number removed) for more information