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Service Charges & Rent Manager Location: Long Stratton, Norfolk Type: Permanent Hours: 37 hours per week Salary: £49,000 per annum We are delighted to be supporting our client in the recruitment of a 'Service Charges & Rent Manager' on a permanent, full-time basis! Purpose of the role: The post holder would be responsible for the day-to-day management of service charges and rent across 7,000+ homes, ensuring services are accurate, transparent, and compliant with legislation. The role covers setting, billing, reconciling, and collecting all charges, as well as overseeing rent application. The post holder would be working closely with internal teams, residents and contractors ensuring fairness, value for money and customer experience at all times. Main duties and responsibilities: • Lead service charge budgeting, forecasting and financial performance, ensuring accuracy and cost control., • Oversee billing, rent and charge setting, and account management, ensuring compliance and transparency for residents., • Ensure all service charges, rents, and utilities meet legal and regulatory requirements, including audits and reporting., • Manage resident communication, resolving queries and complaints professionally and clearly explaining charges., • Work with contractors and internal teams to ensure services are delivered effectively and provide value for money., • Drive process improvements, systems development, and operational efficiency., • Lead and develop a high-performing, customer focused team, setting targets and improving service delivery. Key Person Specification: • Degree level or equivalent relevant professional qualification or qualified by experience (E)., • Evidence of continued professional development (E), • Have or are working towards a Chartered Institute of Housing (CIH) Level 3 or above, or similar (D)., • Demonstrable and extensive working in service charge and rents management or a similar role within housing associations, property management, or public sector housing. Important Notice: Noble Recruiting Limited, based in Billericay, Essex, is an equal opportunities employer. With over 17 years of industry experience, we specialise in both permanent recruitment and the provision of temporary workers. By submitting your application, you consent to the processing of your personal data by Noble Recruiting Limited. For further details on how we manage applicant data, please refer to our Privacy Policy available on our website. Application Status: Due to the high volume of applications received, we regret that if you do not hear from us within 14 days, your application has not been successful on this occasion.

Job Title: Registered Care Manager Salary: £35000-£45000 per annum (Based on experience) The Care Manager Role: We are seeking an experienced and compassionate care manager to join our team. In this role, you will be responsible for overseeing the delivery of care services, managing a team of care staff, and ensuring that our clients receive the highest standard of care. The ideal candidate will have a strong background in care management, excellent leadership skills, and a deep commitment to providing person-centered care. About Us: Verity Healthcare Limited is a trusted provider of high-quality care services dedicated to enhancing the lives of individuals in our community. We provide domiciliary care services and are committed to delivering compassionate and personalized care that meets the unique needs of each of our clients. Our team of professionals is passionate about making a positive difference in the lives of those we serve. Care Manager Key Responsibilities: Oversee the day-to-day operations of care services, ensuring that all clients receive high-quality, person-centered care. Manage, support, and mentor a team of care staff, including scheduling, performance evaluations, and ongoing training. Develop and implement individualized care plans in collaboration with clients, families, and healthcare professionals. Conduct regular assessments and reviews of care plans to ensure they meet the changing needs of clients. Ensure compliance with all relevant regulations, standards, and policies, including CQC requirements. Handle client inquiries, concerns, and complaints, resolving issues in a timely and effective manner. Monitor and manage the budget for care services, ensuring efficient use of resources. Maintain accurate and up-to-date records, including client care plans, staff schedules, and incident reports. Build and maintain positive relationships with clients, families, staff, and external stakeholders. Care Manager Requirements: Proven experience as a care manager or in a similar role within the healthcare or social care sector. Must have a full UK driving license. Strong understanding of care regulations, standards, and best practices. Excellent leadership and people management skills, with the ability to inspire and motivate a team. Exceptional communication and interpersonal skills, with a compassionate and empathetic approach. Ability to develop and implement effective care plans tailored to individual client needs. Proficiency in managing budgets, resources, and scheduling. Relevant qualifications in health and social care, such as a Level 5 Diploma in Leadership for Health and Social Care. Experience with CQC inspections and compliance is highly desirable. Benefits: Competitive salary with opportunities for career progression. Comprehensive health and wellness benefits. Support for ongoing professional development and training. Flexible working arrangements and a supportive work environment. The opportunity to make a meaningful difference in the lives of clients. How to Apply: If you are a dedicated care manager with a passion for delivering exceptional care, we would love to hear from you. Our Commitment to Safer Recruitment: Verity Healthcare is committed to safeguarding and promoting the welfare of our clients. As part of our safer recruitment process, all successful applicants will be subject to a thorough vetting process, including Enhanced Disclosure and Barring Service (DBS) check. Verification of qualifications and experience. Comprehensive reference checks, including a recent employer reference.

Sickness Cover Urgently Required Your New CompanyA respected housing provider is seeking a Temporary Scheme Manager to provide short-term cover at one of their sheltered housing schemes in Norwich. You will play a key role in ensuring the safety, wellbeing, and tenancy support of residents, delivering high-quality onsite services. Your New RoleBased onsite daily at the Norwich NR2 scheme, you will oversee the smooth running of the building and provide day-to-day support to residents. This role has no travel requirements, though a driving licence is preferred due to the scheme’s remote location.You will be responsible for: • Acting as the first point of contact for residents, • Handling enquiries, low-level complaints, and coordinating repairs, • Delivering daily welfare calls and escalating concerns where needed, • Completing key compliance checks, including:, • Weekly fire alarm testing, • Weekly legionella testing, • Monthly H&S and pull-cord testing, • Monitoring and responding to pull-cord emergency alerts, • Supporting residents with tenancy matters and independent living, • Managing allocations, lettings, and income-related processes, • Working with partner agencies to ensure appropriate support services, • Encouraging tenancy sustainment and maximising resident incomeThis role is not hybrid - full onsite presence is required. What You’ll Need to SucceedTo be successful, you'll need: • Experience in housing, support work, or a similar resident-focused environment, • Strong communication and interpersonal skills, • Confidence carrying out basic compliance and safety checks, • Awareness of safeguarding practices and welfare benefits, • Good digital, literacy, and numeracy skills, • A Basic DBS (or willingness for us to process one at no cost to you)Desirable:, • Knowledge of local support agencies, • CIH or similar qualificationWhat You’ll Get in Return, • Competitive hourly/daily rate, • Guaranteed 4 - 6 week assignment, • Opportunity to support a valued local community in a highly rewarding roleIf you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. 4786529

Complaints Handler \n Agile Hybrid Homeworking - Based at any of our offices (Norwich, Gt Yarmouth, Dereham or Kings Lynn) \n Full time, 37 hours a week, Monday – Friday \n Starting Salary at £32,558, with future progression opportunities to £34,635 per annum \n Permanent Contract \n \n About the role \n We have an exciting opportunity for a Complaints Handler to join our team. This role plays a key part in ensuring that complaints are handled efficiently and effectively, managing the administrative process to help Broadland maintain compliance with complaint-handling requirements. \n Some of the main duties of the role will be: \n\n • To provide excellent customer service when interacting with complainants, adhering to our service standards and meeting the diverse needs of our residents.\n, • To provide feedback to the Customer Experience Manager to ensure continuous improvement of processes.\n, • Responding to, investigating and resolving stage 1 complaints, MP, Councillor or executive enquiries from start to finish within the required timescale; keeping the Customer Experience manager informed at all times.\n, • To collate detailed information to respond to requests from the Housing Ombudsman Service.\n \n About You \n The successful candidate will have a strong knowledge and experience within the social housing sector. Have experience working within a busy and fast-paced environment, be organised and self-motivated with excellent communication (both written and verbal) skills. The ideal candidate will have experience in administration and exceptional customer service skills. An understanding of dealing with complaints from the first stage and working within a complaints team would be beneficial. You will be a strong impartial active listener. \n All team members and colleagues working for Broadland will always be expected to act in a manner that is consistent with our corporate values and behaviours, as detailed in the job description. \n \n About Us \n Broadland Housing Association offers more than 5,700 quality homes across Norfolk and North Suffolk believing that everyone deserves a home that meets their needs; we offer a caring, effective and high-quality service that is fair to everyone. We are one of the top 25 Housing Organisations to work for in the UK and feature in the top 50 organisations to work for in the East of England. \n We are a Hybrid Homeworking employer and provide the team with the tools to work from home (approx. 60% home and 40% office split). As the role requires attendance at Broadland premises candidates must live within a 75-minute commute of their contracted office location (TBC) \n We offer staff many great benefits such as: \n\n • Enhanced annual leave starting from 22 days, plus a day off for your birthday, a volunteering day and a personal day.\n, • Generous contributory pension scheme.\n, • Access to an Employee Assistance Programme to support you when you need it!\n, • Health Cash Plan – claiming for things such as eye tests and prescriptions as well as many other wellness and money saving perks.\n, • Utilities allowance to support hybrid home workers. (delete if not applicable)\n, • Lots of training opportunities.\n

BURGERS & FRIES AND INCREDIBLE CAREERS! We're the burger restaurant with the uncomplicated formula: burgers and fries cooked to perfection, with no frozen ingredients. And we've stuck to the same 'perfect and serve' philosophy since our family business began in 1986. In every restaurant, you'll find talented Shift Managers and you will be responsible for supporting the General and Assistant Managers to ensure that every shift is run to Five Guys standards and that every customer leaves the restaurant feeling better than when they arrived. Our Shift Managers are there to demonstrate leadership, coaching and direction to the team and bringing our values to life for their team and our customers. REWARDS • An achievable bonus scheme worth up to 10% of annual salary, • An additional Secret Shopper bonus worth up to £2,000, • Long service Love2Shop voucher reward - 5 years £500, 10 years £1,000, • 28 Days paid holiday, • Paid breaks, • Free burgers, fries and shakes while on shift, • Life assurance, • All employees get access to Stream. The financial wellbeing app with simple-to-use, flexible benefits built around your pay.OTHER AWESOME PERKS, • Days out and social events, • Team competitions - Fry Cup and Olympics, • Five Guys Perks - employee discount program, • Access to wellbeing support and employee assistance programme (EAP), • Development opportunities to grow a career with us!, • Enhanced Maternity & Paternity Leave, • Pension schemeAS A SHIFT MANAGER, YOU'LL BE RESPONSBILE FOR, • Our people - Leading from the front and being hands-on, working on the line and on the dining area, • Supporting the General Manager in the delivery of perfect burgers and fries while providing a above & beyond experience for your team and customers, • Creating an awesome working environment where people are happy to come to work and have fun while leading with our Values - Competitive, Enthusiastic, Family, Get It Done and Integrity, • Ensuring every customer is delighted with their order and their Five Guys experience - You will deal with complaints promptly in an open and honest way, • You will ensure that each shift runs as smoothly as possible and that our values form part of your shift managementWHAT YOU BRING TO THE TABLE, • Experience: Ideally, you have at least 1 year of management experience in a similar role within a high-volume hospitality or QSR environment. You know what it takes to run a busy shift and keep the energy high, • Customer Satisfaction: You are obsessed with the guest experience and have the numbers to prove it. You have a track record of driving customer satisfaction scores, increasing engagement, and consistently delivering excellent Mystery Shopper results and positive reviews, • Financial Responsibility: You understand the basics of running a profitable shift, managing crew breaks, minimising food waste, and deploying the team effectively during the rush, • Leadership Skills: You are a natural motivator who enjoys being hands-on. You lead by example and know how to get the best out of the Crew during a busy service, • Operational Excellence: You have a good working knowledge of Food Hygiene and Health & Safety standards and know how to enforce them on the line, • Flexibility: You are available to work a variety of shifts, including evenings, weekends, and holidays INCREDIBLE CAREERS WITH FIVE GUYS, • If you are ambitious and want to grow - we can provide you with support and the right tools to build a career with us, • Your next step would be an Assistant Manager, • Five Guys isn't just a job - it can be a career!

PA to Executive Resources Director \n Agile Hybrid Homeworking, office base in Norwich \n Full time, 37 hours a week, Monday – Friday \n Starting Salary at £36,255 per annum \n 12-month Contract \n \n About the role \n \n As our PA to the Executive Resources Director, you’ll be at the centre of a dynamic directorate providing confidential, high‑level administrative support and keeping everything running smoothly day-to-day. You’ll be the first line of communication for a wide network of senior leaders and external partners, helping to nurture strong relationships across the organisation and beyond. \n \n The role involves: \n\n • Assisting in developing and maintaining good relationships and being the first line of communication for the Executive Resources Director, and the many varied contacts including Directors and Senior Managers of the wider Association and external organisations.\n, • Responsibility for organising and providing administrative support to our Group Audit and Risk Committee, Broadland Meridian Board and Funding Task and Finish Group.\n, • Maintaining directorate plans and liaising with/supporting Heads of Service within the Resources and Business Services directorate to ensure key deliverables are achieved.\n, • Playing an active role in project work within Resource and Business Services directorate and supporting the Executive Resources Director where appropriate.\n\n\n, • Supporting our customer complaints process as appropriate/necessary by arranging panel meetings and producing detailed information packs. Liaise with colleagues, directorate, residents, Board Members and external organisations in line with policies and procedures.\n, • Support the Head of Risk, Assurance and Data Analytics with the Subject Access Request process.\n \n The successful candidate will have excellent organisation and communication skills and be delivery focused. They will also maintain the highest levels of professionalism, integrity and confidentiality given the contacts and information they will have access to. \n \n Prior experience as a PA is not essential but desired. The ideal candidate will have knowledge of Microsoft Office applications, hold a driving licence and have access to their own vehicle as travel may be required throughout Norfolk. \n \n All team members and colleagues working for Broadland will always be expected to act in a manner that is consistent with our corporate values and behaviours, as detailed in the job description. \n About Us \n Broadland Housing Association offers more than 5,700 quality homes across Norfolk and North Suffolk believing that everyone deserves a home that meets their needs; we offer a caring, effective and high-quality service that is fair to everyone. We are one of the top 25 Housing Organisations to work for in the UK and feature in the top 50 organisations to work for in the East of England. \n We are a Hybrid Homeworking employer and provide the team with the tools to work from home (approx. 60% home and 40% office split). As the role requires attendance at Broadland premises candidates must live within a 75-minute commute of their office location (Norwich, NR1 1HU). \n \n We offer staff many great benefits such as: \n\n • Enhanced annual leave starting from 22 days, plus a day off for your birthday, a volunteering day and a personal day.\n, • Generous contributory pension scheme.\n, • Access to an Employee Assistance Programme to support you when you need it.\n, • Health Cash Plan – claiming for things such as eye tests and prescriptions as well as many other wellness and money saving perks.\n, • Utilities allowance to support hybrid home workers.\n, • Lots of training opportunities.\n \n Closing date: Midnight on 22 April 2026

BURGERS & FRIES AND INCREDIBLE CAREERS! We're the burger restaurant with the uncomplicated formula: burgers and fries cooked to perfection, with no frozen ingredients. And we've stuck to the same 'perfect and serve' philosophy since our family business began in 1986. In every restaurant, you'll find talented Shift Managers and you will be responsible for supporting the General and Assistant Managers to ensure that every shift is run to Five Guys standards and that every customer leaves the restaurant feeling better than when they arrived. Our Shift Managers are there to demonstrate leadership, coaching and direction to the team and bringing our values to life for their team and our customers. REWARDS • An achievable bonus scheme worth up to 10% of annual salary, • An additional Secret Shopper bonus worth up to £2,000, • Long service Love2Shop voucher reward - 5 years £500, 10 years £1,000, • 28 Days paid holiday, • Paid breaks, • Free burgers, fries and shakes while on shift, • Life assurance, • All employees get access to Stream. The financial wellbeing app with simple-to-use, flexible benefits built around your pay.OTHER AWESOME PERKS, • Days out and social events, • Team competitions - Fry Cup and Olympics, • Five Guys Perks - employee discount program, • Access to wellbeing support and employee assistance programme (EAP), • Development opportunities to grow a career with us!, • Enhanced Maternity & Paternity Leave, • Pension schemeAS A SHIFT MANAGER, YOU'LL BE RESPONSBILE FOR, • Our people - Leading from the front and being hands-on, working on the line and on the dining area, • Supporting the General Manager in the delivery of perfect burgers and fries while providing a above & beyond experience for your team and customers, • Creating an awesome working environment where people are happy to come to work and have fun while leading with our Values - Competitive, Enthusiastic, Family, Get It Done and Integrity, • Ensuring every customer is delighted with their order and their Five Guys experience - You will deal with complaints promptly in an open and honest way, • You will ensure that each shift runs as smoothly as possible and that our values form part of your shift managementWHAT YOU BRING TO THE TABLE, • Experience: Ideally, you have at least 1 year of management experience in a similar role within a high-volume hospitality or QSR environment. You know what it takes to run a busy shift and keep the energy high, • Customer Satisfaction: You are obsessed with the guest experience and have the numbers to prove it. You have a track record of driving customer satisfaction scores, increasing engagement, and consistently delivering excellent Mystery Shopper results and positive reviews, • Financial Responsibility: You understand the basics of running a profitable shift, managing crew breaks, minimising food waste, and deploying the team effectively during the rush, • Leadership Skills: You are a natural motivator who enjoys being hands-on. You lead by example and know how to get the best out of the Crew during a busy service, • Operational Excellence: You have a good working knowledge of Food Hygiene and Health & Safety standards and know how to enforce them on the line, • Flexibility: You are available to work a variety of shifts, including evenings, weekends, and holidays INCREDIBLE CAREERS WITH FIVE GUYS, • If you are ambitious and want to grow - we can provide you with support and the right tools to build a career with us, • Your next step would be an Assistant Manager, • Five Guys isn't just a job - it can be a career!

Our client is a leading Housing Provider with Sheltered Housing Schemes in Norwich. They require a Temporary Scheme Manager to join the team, initially on a Temporary basis for 4-6 weeks but potentially longer or even permanent. Pay £18.11 per hour Hours are 37 hours per week (Monday to Thursday 8am-4pm and Friday 8pm – 3.30pm, all with a 30 minute unpaid lunch) Role: Responsible for delivering welfare, support and management services to residents living within sheltered housing schemes to enable them to live as independently as possible. To deliver allocations, lettings and tenancy management as well as compliance and H&S Checks. Key activities of the role: • To be the first port of call for residents and represent the company dealing with daily enquiries, passing on repairs and low level complaints., • To carry out welfare checks (calls) daily, H&S checks (monthly), Fire alarm testing (weekly), Legionella testing (weekly) and Pull cord testing (monthly). Work as a team to ensure these tasks are carried out at other schemes in periods of absence and follow up any exception reports., • Monitor the pull cord system during the day and respond to emergencies and other queries., • To escalate any welfare concerns following the daily welfare calls and follow the correct process should the tenant not respond., • Responsible for maintaining effective relationships with...

Senior Surveyor - Asset Management Salary: £50,000+ Benefits Location: Norwich An exciting opportunity has arisen for an experienced Senior Surveyor to join a growing Asset Management team, playing a key leadership role in delivering high‑quality surveying services across a residential property portfolio. The Role As Senior Surveyor, you will lead and manage a team of Asset Surveyors, ensuring the delivery of robust stock condition data, high‑quality technical inspections, and effective diagnosis of building defects. You will support strategic asset planning, contribute to long‑term investment programmes, and drive continuous improvement across surveying and repairs practices. You will also act as a key technical point of contact for complex cases, including complaints and disrepair, providing clear, fair, and well‑documented survey findings to support resolution. Key Responsibilities Lead, motivate, and develop a team of Asset Surveyors through regular 1‑to‑1s, appraisals, and performance management Oversee delivery of a rolling stock condition survey programme Provide technical oversight on condition surveys, responsive repairs surveys, damp and mould assessments, and defect diagnosis Ensure surveys are accurately scoped, priced, categorised, and recorded to support 30‑year investment planning Validate survey outputs and maintain high standards of asset data accuracy ...

Job Description: Location:Diss, Suffolk Below, you will find a complete breakdown of everything required of potential candidates, as well as how to apply Good luck. Salary:between £60,000 - £70,000 per annum (DOE) Job Type:Full-Time | Permanent Home:5-bedroom childrens residential home About the Role We are seeking an experienced, compassionate and ambitiousRegistered Managerto lead a new 5-bedroom childrens residential home in Diss, Suffolk, supporting children and young people with learning disabilities and associated additional needs. As Registered Manager, you will have overall responsibility for the leadership, management and development of the home. You will set the standard for safe, therapeutic and child-centred care, ensuring the service is compliant and focused on achieving positive outcomes for children and young people. This is an opportunity to shape a new home from the ground up, building a stable team, embedding a strong safeguarding culture and creating a nurturing environment where children feel safe, understood and supported. Key Responsibilities • Lead the day-to-day running of the home and maintain high-quality care practice, • Recruit, supervise and develop a capable, values-led residential team, • Ensure care planning, risk management and safeguarding arrangements are robust and child-focused, • Work effectively with families, social workers, education providers, health professionals and commissioners, • Oversee rotas, staffing levels, quality assurance, incidents, complaints and service improvement, • Support children with communication needs, learning disabilities and associated behaviours of concern, • Experience in childrens residential care with a strong understanding of safeguarding and quality standards, • Experience supporting children and young people with learning disabilities, autism and/or complex additional needs, • Proven ability to lead, motivate and manage staff effectively, • Strong communication, partnership-working and report-writing skills, • Confidence to create a stable, structured and nurturing home environment, • Suitable to become, or already registered as, an Ofsted Registered Manager, • Previous Registered Manager or Deputy Manager experience within a childrens home, • Experience opening or developing a specialist service, • Knowledge of positive behaviour support, trauma-informed practice and person-centred care, • Opportunity to lead and shape a new specialist home from the outset, • Supportive leadership team, • Ongoing professional development, supervision and training, • Competitive salary up to £70,000 depending on experience This organisation is committed to safeguarding and promoting the welfare of children and young people. xrnqpay All appointments are subject to safer recruitment checks, including an enhanced DBS and references. Apply Now

Salary Range and Hours: Planning Compliance officer - Band E, £37,598 - £41,512 Permanent, full-time To be considered for an interview, please make sure your application is full in line with the job specs as found below. Salary Range and Hours: Planning Compliance Assistant - Band D, £32,628 - £36,823 Fixed Term (24 months), full-time Broadland and South Norfolk District Councils are looking to appoint two new colleagues to join our small but dynamic Planning Compliance Team, helping to safeguard the integrity of the planning system and ensure development takes place in accordance with planning permissions. Two roles are available: • Planning Compliance Officer - Permanent, full-time About the Role Our Planning Compliance Team plays a vital role in investigating alleged breaches of planning control, monitoring compliance with planning permissions and conditions, and taking proportionate enforcement action where required. Both roles involve working closely with complainants, developers, landowners, elected members, legal services and internal council teams. Strong communication, negotiation and organisational skills are essential About You Planning Compliance Officer You will take a lead role in the investigation and resolution of breaches of planning control, including: • Investigating complaints through site inspections, interviews, research of planning history and legislation, and preparing clear, factual reports with plans and photographs, • Monitoring development and compliance with planning conditions and legal agreements, • Preparing reports, witness statements and evidence for enforcement action, • Serving statutory enforcement notices (including injunctions and summonses), • Representing the councils at public inquiries and court proceedings, • Taking proportionate formal action where necessary, including prosecution Planning Compliance Assistant You will provide vital support to the compliance officers and manager, including: • Maintaining up-to-date records of complaints and investigations, • Assisting in the investigation of alleged breaches, including site inspections and evidence gathering, • Supporting the drafting of enforcement documentation and notices in liaison with legal services, • Monitoring compliance with planning conditions as directed, • Preparing evidence for court hearings, • Keeping all parties informed of progress on enforcement matters, • Liaising with internal services and external agencies as required Closing Date: Thursday 7th May 2026 Interview Date: To be confirmed Why Join Us? We offer flexible working hours for most office-based roles, allowing for a healthy work-life balance. As part of our team, you will enjoy a range of employee benefits, including free onsite parking, employee discounts, a competitive holiday allowance, wellbeing initiatives, and the opportunity to join the Local Government Pension Scheme. You will be joining a progressive and supportive organisation that is committed to making a positive impact on the communities we serve. The Councils reserve the right to close any and all vacancies at any time if there is judged to be a sufficient number of applications received. xrnqpay South Norfolk and Broadland Councils are committed to promoting the welfare of children and vulnerable adults and all applicants must be willing to undergo appropriate checks for the position, including checks with past employers and the Disclosure and Barring Service.

Customer Service Advisor - Norwich - £27,500 Are you passionate about delivering exceptional customer service? Do you thrive in a fast-paced environment and enjoy resolving queries? Our client, based in Norwich, is seeking enthusiastic Customer Care Advisors to join their team. If you have previous experience in a customer service role and possess excellent communication skills, we want to hear from you! What's in it for you? Permanent role with full-time hours (39.5 hours per week) Salary - £27,363 Holiday - Enjoy up to 33 days of holiday per year, along with various benefits such as product discounts, private healthcare, birthday presents, and more! Fantastic progression and development opportunities within the organisation Hybrid working arrangement after a comprehensive training period.Responsibilities will include: Providing support to customers, primarily over the phone but also through email and live chat channels. This includes addressing and resolving queries, including delays and complaints. Collaborating with their team to resolve delivery issues and identify any stock discrepancies. Assisting the team leader with additional administrative tasks. What are we looking for? Previous experience in a fast-paced customer service role, preferably within a call centre environment. Possess an empathetic and motivational attitude towards customers. Ability to work calmly under pressure and adapt to changing tasks with little notice. Demonstrated drive to deliver top-quality customer service through excellent listening skills. A team player with exceptional problem-solving abilities, attention to detail, and strong communication skills. Hours This position follows a 3-week rotating shift pattern: 1.Monday - Friday, 8:30 am - 5 pm 2.Monday - Saturday, 8:30 am - 5 pm with 1 day off during the week. 3.Monday - Friday, 09:30 am - 6 pm Join a dynamic and supportive team committed to providing excellent customer service. Apply today to take the next step in your career as a Customer Service Advisor with our client. Adecco is a disability-confident employer. It is important to us that we run an inclusive and accessible recruitment process to support candidates of all backgrounds and all abilities to apply. Adecco is committed to building a supportive environment for you to explore the next steps in your career. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you. By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website. Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer. By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website

BURGERS & FRIES AND INCREDIBLE CAREERS! We're the burger restaurant with the uncomplicated formula: burgers and fries cooked to perfection, with no frozen ingredients. And we've stuck to the same 'perfect and serve' philosophy since our family business began in 1986. In every restaurant, you'll find talented Shift Managers and you will be responsible for supporting the General and Assistant Managers to ensure that every shift is run to Five Guys standards and that every customer leaves the restaurant feeling better than when they arrived. Our Shift Managers are there to demonstrate leadership, coaching and direction to the team and bringing our values to life for their team and our customers. REWARDSAn achievable bonus scheme worth up to 10% of annual salary An additional Secret Shopper bonus worth up to £2,000 Long service Love2Shop voucher reward - 5 years £500, 10 years £1,000 28 Days paid holiday Paid breaks Free burgers, fries and shakes while on shift Life assurance All employees get access to Stream. The financial wellbeing app with simple-to-use, flexible benefits built around your pay. OTHER AWESOME PERKSDays out and social events Team competitions - Fry Cup and Olympics Five Guys Perks - employee discount program Access to wellbeing support and employee assistance programme (EAP) Development opportunities to grow a career with us! Enhanced Maternity & Paternity Leave Pension scheme AS A SHIFT MANAGER, YOU'LL BE RESPONSBILE FOROur people - Leading from the front and being hands-on, working on the line and on the dining area Supporting the General Manager in the delivery of perfect burgers and fries while providing a above & beyond experience for your team and customers Creating an awesome working environment where people are happy to come to work and have fun while leading with our Values - Competitive, Enthusiastic, Family, Get It Done and Integrity Ensuring every customer is delighted with their order and their Five Guys experience - You will deal with complaints promptly in an open and honest way You will ensure that each shift runs as smoothly as possible and that our values form part of your shift management WHAT YOU BRING TO THE TABLE Experience: Ideally, you have at least 1 year of management experience in a similar role within a high-volume hospitality or QSR environment. You know what it takes to run a busy shift and keep the energy high Customer Satisfaction: You are obsessed with the guest experience and have the numbers to prove it. You have a track record of driving customer satisfaction scores, increasing engagement, and consistently delivering excellent Mystery Shopper results and positive reviews Financial Responsibility: You understand the basics of running a profitable shift, managing crew breaks, minimising food waste, and deploying the team effectively during the rush Leadership Skills: You are a natural motivator who enjoys being hands-on. You lead by example and know how to get the best out of the Crew during a busy service Operational Excellence: You have a good working knowledge of Food Hygiene and Health & Safety standards and know how to enforce them on the line Flexibility: You are available to work a variety of shifts, including evenings, weekends, and holidays INCREDIBLE CAREERS WITH FIVE GUYSIf you are ambitious and want to grow - we can provide you with support and the right tools to build a career with us Your next step would be an Assistant Manager Five Guys isn't just a job - it can be a career

Technical Manager Norfolk 14 month FTC - mat cover £50,000 - £55,000 | Hybrid Are you ready to take the lead on high-profile retail accounts within indulgent, fast-moving categories? This is a pivotal Technical Manager role where you'll sit at the heart of customer relationships, food safety governance and successful product launches What you'll be doing at the Technical Manager: Be the primary technical contact for your retail account, building trusted partnerships while ensuring every product is legally compliant, brand-aligned and right first time. Own customer specifications end-to-end, generating and verifying accurate documentation, managing portals and ensuring full due diligence across food safety, allergens, labelling and legal claims. Drive supplier approval and performance, conducting risk assessments across raw materials, manufacturing standards and KPIs, while leading audits and site visits to strengthen compliance and collaboration. Lead artwork approval from concept to post-launch amends, guaranteeing pack copy is compliant, consumer-friendly and aligned to brand and regulatory standards. Control critical paths for launches, coordinating supplier approvals, specifications, artwork and first production milestones to deliver on time and without compromise. Manage complaints and technical investigations, acting as the bridge between customer and manufacturing sites to implement robust corrective and preventive actions. Champion internal standards and accreditations, embedding food safety excellence, supporting sustainability initiatives (waste, recyclability, carbon reduction) and maintaining ethical compliance frameworks including SEDEX. Collaborate cross-functionally with NPD, Commercial, Planning and manufacturing partners, ensuring import/export compliance, product integrity and seamless execution from development to market. What you'll need as the Technical Manager: A proven track record in a food manufacturing Technical Manager role is required to be considered for this position Experiencing working closely with leading retailers is also required Own transport Full UK working rights If you believe you have the skills and personality to fit these requirements please either apply via this advert or call Henderson Brown on (phone number removed) for more information

About the Role: We are seeking an experienced Head of Production to lead, manage, and optimise all manufacturing operations across our production facilities in a true make to order environment where customer service is critical to success. This is a pivotal leadership role with full accountability for ensuring products are manufactured safely, efficiently, on time, and to specification, while consistently meeting quality, cost, service, volume, objectives. Reporting into the Group Manufacturing & EHS Director, the Head of Production will be responsible for the end-to-end production process across the site, including extrusion, sealed unit manufacturing, fabrication, assembly, glazing, finishing, and dispatch handover. Key Responsibilities: Production & Operational Leadership Lead and oversee all production activities to achieve agreed targets for Safety, People, Quality, Volume and Cost Develop and deliver production plans aligned to sales forecasts, installation schedules, and business priorities. Ensure manufacturing processes are robust, repeatable, and capable of consistently meeting customer and regulatory requirements. Partner with the Continuous Improvement team to: Drive lean manufacturing initiatives, waste reduction, and process optimisation. Support the introduction of new products, materials, equipment, and technologies. Support development of and ensure adherence to Standard Work Quality, Safety & Compliance Champion a strong health, safety, and environmental culture, ensuring full compliance with legal requirements, company policies, and best practice. Ensure all products are manufactured to specification, quality standards, and relevant industry accreditations. Work closely with Quality teams to reduce defects, rework, and customer complaints. People Leadership Lead, coach, and develop production management teams to build capability, accountability, and engagement. Drive effective performance management, succession planning, and skills development across the production workforce. Drive adherence to standard work in support of our Lean Manufacturing approach & goals Foster a positive, inclusive, and high-performance culture aligned to company values. Cross-Functional Collaboration Collaborate closely with Lean, Supply Chain, Planning, Logistics, Engineering, Maintenance, and HR to ensure seamless end-to-end delivery. Support business change initiatives, growth projects, and operational transformation programmes. Build and maintain effective working relationships with Union representatives. Reporting & Governance Monitor and report on key production KPIs, including output, efficiency, scrap, downtime, safety, and labour performance. Ensure accurate reporting, documentation, and adherence to internal governance requirements. Performance Measures & Accountability Achievement of production output, efficiency, and cost targets Health & Safety performance and compliance Product quality and right-first-time manufacture Labour productivity and employee engagement Delivery against production plans and lead times What We’re Looking For: A relevant manufacturing or engineering qualification, or equivalent operational experience within a complex manufacturing environment. Strong knowledge of manufacturing operations, ideally within windows, doors, or building products Proven experience in production planning, labour optimisation, and capacity management Confident use of production KPIs, reporting tools, and ERP/MRP Strong IT skills, including Excel and production reporting systems Senior production leadership experience within a manufacturing environment Experience managing large, shift-based workforces who thrives on the Gemba and in developing people Demonstrated success in driving operational improvement and cultural change Experience working in unionised environments Based at manufacturing site(s), with regular onsite presence required Flexibility to support shift patterns and operational requirements Willingness to travel occasionally between sites or to suppliers Strong negotiation skills and a results-driven mindset Desirable: Degree or professional qualification in Manufacturing, Engineering, Operations, or Business Management Lean / Six Sigma or continuous improvement accreditation Experience of UKG Why Join Us? Highly Competitive Salary Package 33 days Holiday (inclusive of bank holidays) Generous Car Allowance Private Healthcare Bonus Scheme Salary sacrifice benefits – enjoy perks such as pension, cycle to work, electric car purchase, and additional annual leave, while potentially reducing your tax and NI contributions Generous Employee Product Purchase Discount Scheme Pension – with up to 4 x salary & income protection, with the option to potentially save on tax and National Insurance via our salary sacrifice arrangement Life Assurance of up to 4 x basic salary (subject to qualifying criteria) Our Company is committed to monitoring & aligning its Policies with up-to-date Government guidance on reducing the spread of respiratory infections in the workplace. Through the Company’s value of “Succeed Together” we are committed to Equality, Diversity and Inclusion. We recruit the ‘best person for the job’ regardless of any protected characteristics as defined by the Equality Act 2010 creating an inclusive working environment and culture for our employees

Manufacturing Supervisor (Machines) Our prestigious manufacturing-based client, based in Norwich, are seeking a Manufacturing Supervisor to join their team. This is a full time role working Monday Friday 38 hours per week. Knowledge, Skills & Qualifications: HNC or NVQ level 4 in an Electro-mechanical discipline Experience supervising teams in a manufacturing environment, ideally in machine or electro-mechanical assembly. Strong understanding of engineering drawings, wiring diagrams, and mechanical/electrical assembly practices. Continuous Improvement qualification (e.g. Lean, Six Sigma) Desirable IOSH Managing Safety Desirable Experience with ERP/MRP systems and production reporting. Desirable Background in low-volume, high-complexity machinery builds or precision assemblies. Desirable Proven ability to lead, motivate, and develop production teams. Strong organisational and problem-solving skills with the ability to react quickly to changing priorities. Working knowledge of Lean manufacturing principles and continuous improvement methods. Excellent communication and stakeholder-management skills. Strong supervision skills Team Leadership, encouraging active and positive contributes to collaborative working Maintains confidentiality Position Overview The Manufacturing Supervisor will supervise a team responsible for both electrical and mechanical machine assembly operations. This role ensures that production output meets safety, quality, delivery, and cost targets while fostering a culture of continuous improvement and high team performance. The Supervisor will oversee day-to-day shop-floor activities, coordinate workflow, support technical problem-solving, and ensure adherence to assembly standards, engineering specifications, and operational procedures. Key Performance Indicators Manufacturing Efficiency KPIs (set-up, run, waste, costs etc). On-time to Plan manufacture complete and picked for shipment. Inventory Accuracy. E1 Transactional Accuracy. Quality Complaints. Safety Incident Rate. Quantity of near miss reports. Key Accountabilities Quality and on-time manufacture of machine products manufactured in Norwich. Direct and motivate the manufacturing team. Support training and upskilling of assemblers, including competency assessments and cross-training. Ensuring all EHS standards and policies are adhered to and that the safety culture is actively promoted Ensuring all BRCGS standards and policies are adhered to. Conduct daily briefings , allocate work, and ensure appropriate resource coverage across shifts. Oversee the assembly of machinery, sub-assemblies , and electro-mechanical units to engineering drawings, wiring diagrams, and build specifications. Monitor workflow and production schedules to ensure on-time delivery and adherence to schedule. Ensure metrics and targets are clear using Visual Management across the department. Coordinate with Supply Chain, Engineering, and Quality, to resolve constraints and ensure smooth operations. Ensure compliance with manufacturing processes, standard work, and assembly documentation. Enforce quality standards and ensure first-time-right output. Conduct in-process inspections and support root-cause analysis for defects or rework issues. Maintain compliance with ISO, safety, and regulatory requirements. Support implementation of engineering changes and ensure documentation is updated and followed. Identify and implement improvements using Lean tools such as 5S, Kaizen, standard work, and waste reduction. Analyse production data to uncover trends, bottlenecks, and opportunities for efficiency gains. Champion continuous improvement behaviours and empower the team to contribute ideas. Promote and enforce a strong safety culture and safe working practices. Ensure risk assessments, method statements, and equipment checks are up to date. Lead incident investigations and implement corrective actions where required. Abide by all statutory requirements and adhere to and promote all company policies and procedures including (but not limited to) those relating to HR, quality, food safety, environmental, and health and safety. Undertake any other reasonable duties as directed by the line manager. This job role requires use of the E1 platform to perform certain processes. Therefore, the job holder must: follow the agreed process within E1 and not deviate from, bypass or circumnavigate the E1 system in anyway (unless formally approved by their line manager/LG) to perform these tasks complete all assigned E1 training modules in the Learning Management System (LMS) relating to their assigned E1 Learning Plan Manufacturing Supervisor be formally signed off, by their Line Manager, as competent before access to the live E1 environment is granted. Company benefits: Auto enrolment pension after 3 months, employees cont. 2.5% employers cont. 10% Annual leave starts at 24 days per year, increase 1 day per year for 4 years up to 28 days, 10 years increase to 30 days Wellbeing days Family Summer Day Christmas Party Pantomime Employee excellence awards Peer recognition programme One Good Apple After successful 6-month probation Option to join Private Healthcare Insurance, taxable benefit Companywide profit share scheme, potentially dependant on company profit after one year passed probation Free refreshments, tea & coffee on site Free fruit Wednesdays Access to an EAP, which also covers immediate family members Access to fully trained mental health first aiders For further details regarding this great opportunity, please email a copy of your CV today. Todd Hayes Ltd is an equal opportunities employer. Due to the large number of applications, we receive Im afraid we are unable to respond to everyone individually however your details will remain on file should another suitable opportunity become available moving forward. Todd Hayes is acting as an Employment Business in relation to this vacancy. Todd Hayes Ltd TPBN1_UKTJ

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