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My client is a local insurance broker specialising in holiday home insurance as well as other insurance products, including Landlord, Home, and Caravans. They offer their customers their personal expertise in providing the best quotes for their insurance requirements. My client is looking for a new member of staff to join their existing close-knit team, based just outside of the centre of Norwich. Job summary To provide customers with a welcoming, efficient, professional and effective customer service experience, with a high focus on quality and accuracy, adhering to FCA guidelines and TCF principles at all times. Key responsibilities • You will obtain appropriate information to ensure products are offered to meet both customer demands and needs., • You will issue policy documents within regulatory timeframes, including new business, renewals, cancellations and Mid Term Adjustments (MTAs)., • You will underwrite policies within your delegated authority, referring to in-house and external underwriters as required for more complex areas of business., • You will work as part of the team to manage the ‘renewal’ and ‘new business’ diary., • You will respond to customer enquiries via telephone, email and post in a timely manner., • You will manage objections, including policy cancellations, premium increases and claims decisions., • You will manage customer complaints in a professional and efficient manner, referring details to compliance on receipt., • You will record and maintain accurate customer information, ensuring records are accurately and efficiently updated., • You will process payments including renewals, new business and MTAs., • You will maintain required levels of competence and standards of performance., • You will work as part of the customer service team to meet team objectives by securing and retaining business. Qualifications GCSE grade A-C or 9-4 in Maths and English Hold or working towards Level 3 Certificate in Insurance (Desirable) Experience Minimum of 1 year’s general insurance sales experience (Desirable) Knowledge and skills • Understanding of FCA rules, ethics and financial regulations, • Previous experience working in a phone based environment, • Working knowledge of property insurance products (Desirable), • Excellent communication and organisational skills, • Professional phone manner, • Strong customer service skills, • Excellent attention to detail and accurate record keeping, • Effective questioning and listening skills, • Ability to work independently and as part of a team, • Problem solving skills, • Ability to work to deadlines, • Strong IT skills Basic Salary of £24,000 and reviewed after successful 6 month probation - negotiable depending on experience, Monthly bonus up to an additional £100 p/m Annual bonus Holiday starting at 21 days + bank holidays, rising with length of service up to 27 days + bank holidays Hybrid working once trained/competent for the role (1 day at home and 4 days office) following training and a successful probation period Working hours –week 1 - 8:30am – 5:00pm Week 2 9:30am – 6:00pm, rolling shift pattern 10% employer contribution (employee does not have to contribute) 4 times death in service BUPA cash plan (medical expenses) Free parking

Property Surveyor\nLocation: Remote working (Covering sites in Norfolk and East Anglia)\nJob Type: Full time, permanent\nHours: 37.5 per week\nSalary: £47,000 plus £5,800 car allowance\n\nRole Overview\nYou’ll ensure our homes are safe, compliant and well-maintained. As a Property/Building Surveyor in housing, you’ll manage a regional portfolio, leading inspections, repairs delivery and contractor performance to support residents to live independently.\n\nKey Responsibilities\n\n Deliver responsive repairs and minor works safely, on time and within budget\n\n Carry out site visits, pre- and post-inspections, and quality checks to ensure compliance\n\n Manage contractors, variations and complex repairs across multiple locations\n\n Monitor and control WIP, SLAs and KPIs to improve performance and reduce backlog\n\n Diagnose defects and deliver practical, cost-effective repair solutions\n\n Ensure compliance with Building Safety Regulations, fire safety and HHSRS\n\n Resolve damp, mould and condensation (DMC) issues in line with best practice\n\n Manage complaints effectively, using insight to improve services\n\n Provide technical support for incidents including fires and SUIs\n\n Work with residents and teams to maintain safe, high-quality homes\n\nRequirements\n\n Experience in social housing, repairs, voids and contractor management\n\n Strong knowledge of building pathology and health and safety legislation\n\n Ability to manage WIP, data and multiple sites effectively\n\n Strong communication and problem-solving skills\n\n Degree (or equivalent) in building/construction (essential); MRICS/MCIOB (desirable)\n\nBenefits\n\n 25 days holiday plus 8 bank holidays (buy and sell available)\n\n 24/7 digital GP, mental health support and virtual physio via (email address removed)\n\n Free eye tests and flu jabs\n\n Pension contributions up to 10% plus free life assurance at 3x your annual salary\n\n Access to a 24/7 confidential advice line\n\n Savings on tech, travel and essentials, plus optional Health Cash & Dental Plans\n\n Ongoing career development\n\nAbout Anchor\nAnchor is England’s largest specialist housing provider, managing 54,000 homes across 1,500 locations. Our focus is simple: safe, high-quality, sustainable homes that help residents live independently for longer.\n\nInclusion is central to everything we do. Our active networks for disability, LGBTQ+, race/ethnicity, unpaid carers, and allyship help shape our organisation and challenge barriers. We proudly adhere to external standards like Gold Standard Inclusive Employer, Menopause Friendly and Stonewall Diversity Champion.\n\nApply\nApply today if you’re a Property, Housing, Repairs or Building Surveyor looking to make an impact

Service Charges & Rent Manager\n\nLocation: Long Stratton, Norwich, Norfolk\n\nSalary: £49,680 per annum\n\nWe have an exciting opportunity for a Service Charges & Rent Manager to be operationally responsible for the effective management, administration, and communication of service charges and rent application for 7000+ homes, homeowners, freeholders on estate and garages.\n\nKey Responsibilities Include:\n\nDevelop, implement, and manage the annual service charge budgets for all properties within the Housing Association’s portfolio, ensuring accuracy and transparency.\n\nEnsure the annual rent and charges are issued in line with regulatory requirements, and best practice. Ensuring all tenants that have a service charge or personal charge receive clear and concise breakdowns of the charges, with transparent explanations for any changes in costs.\n\nEnsure that service charge, estate-based charges and utility billing arrangements comply with the relevant laws, regulations, and guidelines, including the Leasehold Reform Act and other housing legislation.\n\nProvide clear and transparent communication to residents regarding service charge billing, including responding to queries and explaining charges in an understandable manner.\n\nWork closely with contractors, suppliers, and internal teams to support the teams that manage the contracts to ensure that services provided to residents (e.g., cleaning, maintenance, grounds maintenance) are delivered as per the agreed terms and conditions.\n\nLead on the implementation of new systems, tools, or technologies to improve service charge management and resident satisfaction.\n\nDeliver a high standard of customer service ensuring customer outcomes are effectively delivered.\n\nFor a full list of responsibilities please see the attached Role Profile\n\nOur Ideal Candidate Will Have:\n\nEducations and Qualifications:\n\nDegree level or equivalent relevant professional qualification or qualified by experience (E).\n\nEvidence of continued professional development (E)\n\nHave or are working towards a Chartered Institute of Housing (CIH) Level 3 or above, or similar (D).\n\nExperience:\n\nDemonstrable and extensive working in service charge and rents management or a similar role within housing associations, property management, or public sector housing.\n\nIn depth experience in managing complex variable service charges, estate charges, sinking funds, and diverse rent regimes (Social, Affordable, Intermediate).\n\nUnderstanding of leasehold management, Section 20 consultation processes and managing external third-party managing agents.\n\nUnderstanding of welfare benefits.\n\nExtensive experience in operational management and leading a customer facing team.\n\nA track record of customer excellence and performance against KPI’s\n\nExperience of change management and being and subject matter expert for changes in software and systems.\n\nExperience of working within a customer-focused environment and handling challenging customer interactions.\n\nKnowledge of housing management software and systems used to manage service charge billing and reporting.\n\nExperience of modifying and maintaining policy and procedures.\n\nSubstantive experience of working with and presenting complex financial and compliance reports to governance groups including Tenant Service Committees and Boards.\n\nExperience of identifying, interpreting, and implementing changes in response to new legislation or regulations.\n\nExperience at forming and delivering strategic roadmap plans including training, quality assurance, and annual plans.\n\nExperience in leading customer facing teams and a history of customer excellence & performance against KPI’s.\n\nExperience of interpreting law and housing legislation as it related to rents, service charge, leasehold management and managing agents to ensure compliance and effective service delivery.\n\nExtensive stakeholder management of both internal and external stakeholders.\n\nSkills, Knowledge and Abilities:\n\nStrong knowledge of government policy, legislation, regulations, in relation to service charges, rents and best practice\n\nStrong knowledge of leases, tenancies, legislation, and case law in relation to service charges, sinking funds and rents.\n\nKnowledge of developing IT systems for managing service charges & rents.\n\nStrong knowledge of the Landlord and Tenant Act 1985 & Housing Acts.\n\nKnowledge of the Regulator of Social Housing’s Consumer Standards (2024) and pending leasehold, shared ownership, and freehold charges reforms.\n\nCoaching and leadership skills to enable a team to develop to achieve its full potential.\n\nExceptional ability to translate complex financial concepts into "plain English" for diverse stakeholders, colleagues, and residents.\n\nExceptional customer service skills with a commitment to resolving complex enquiries efficiently and effectively.\n\nStrong customer service skills, with a focus on resolving queries and complaints in a timely and professional manner.\n\nStrong skills in financial modelling, budgeting, and forecasting\n\nProficiency in using data and insights to drive personalisation transparency, and service improvements.\n\nPersonal Attributes:\n\nCoaching and leadership skills to enable a team to develop to achieve its full potential.\n\nAdopts a collaborative approach and excels in building and maintaining strong stakeholder relationships internally and externally.\n\nStrong analytical and problem-solving skills, with the ability to interpret financial data and identify trends or issues.\n\nSkilled in gathering and leveraging customer feedback to drive continuous improvements.\n\nExceptional organisational and time-management skills, with the ability to manage competing priorities effectively.\n\nHigh level of attention to detail and accuracy in financial and service charge calculations.\n\nExcellent interpersonal and negotiation skills, with the ability to build relationships with internal teams, contractors, and residents.\n\nProficient in Microsoft Office, particularly Excel, and housing management software systems.\n\nA proactive approach to continuous improvement and process development.\n\nThis role may require occasional travel to different properties and meetings across the Housing Association’s portfolio.\n\nA flexible approach to work may be required during peak times (e.g., annual rent and charge notifications, year-end service charge reconciliation).\n\nPlease note this role is subject to a Basic Disclosure and Barring Service check\n\nClosing date: 14th June 2026 (00:00)\n\nShortlist date: 15th June 2026\n\nInterview date: TBC

We are looking for an experienced Store Manager for a National Schoolwear retailer in Norwich to lead the day-to-day operations in a busy store. The successful candidate will be responsible for ensuring smooth branch operations, delivering exceptional customer service, managing team performance, and achieving operational and financial targets. Key Responsibilitie • sManage stock control and inventory levels, • .Maintain excellent shop floor and stockroom standards, • .Lead and support branch supervisors, • .Manage branch financial responsibilities, including staffing budgets, petty cash, and contractor costs, • .Ensure customer orders are processed efficiently and accurately, • .Complete daily banking procedures, • .Prepare and submit end-of-month reports and spreadsheets, • .Ensure branch dispatch targets are consistently achieved, • .Recruit, train, develop, and retain team members, • .Deliver and record ongoing training and development, • .Identify performance issues and implement improvement plans where required, • .Work closely with supervisors to achieve and maintain branch standards, • .Support employee wellbeing and foster a positive working environment, • .Lead by example in delivering outstanding customer service, • .Act as the escalation point for customer complaints and queries, • .Monitor and respond to branch communications, • .Ensure customer service procedures are consistently followed, including telephone and email standards, • .Promote a customer-focused culture throughout the branch . Skills & Experien ceEssenti • alMinimum 3 years' experience in a management rol, • e.Strong leadership and people management skill, • s.Excellent organisational and communication abilitie, • s.Experience managing operational and financial responsibilitie, • s.Proficient in Microsoft Offic, • e.Experience using NetSuite or similar business system, • s.Ability to work in a fast-paced retail environmen, • t.Competitive sala, • ryCareer progression opportuniti, • esOngoing training and developme, • ntSupportive and collaborative working environme, • ntEmployee benefits packa ge If you are a motivated leader with a passion for retail and customer service, we would love to hear from y ou.

QHSE Manager /Norwich/ Permanent – salary up to £60k per annum\n\nPosition 1 Recruitment are currently seeking an experienced QHSE Manager tojoin our client’s innovative design and engineering manufacturing site based in Norwich.\n\nThe QHSE Manager will be responsible for leading and continuously improving the Quality, Health, Safety and Environmental (QHSE) management systems across the manufacturing facility, with a strong emphasis on quality assurance, customer satisfaction, process improvement and operational excellence.\n\nThe QHSE Manager will champion a proactive quality culture throughout the business, driving compliance, continuous improvement and best practice across all operational areas.\n\nKey Requirements:\n\n Lead and maintain the company’s QHSE systems in line with ISO 9001, ISO 14001 and ISO 45001 standards.\n\n Drive a strong culture of quality, health & safety, environmental compliance and continuous improvement across the site.\n\n Manage internal/external audits, non-conformances, corrective actions and compliance reporting.\n\n Investigate customer complaints, incidents and root causes, implementing effective CAPA processes.\n\n Work closely with production, engineering and suppliers to improve product quality, processes and operational performance.\n\n Monitor QHSE KPIs, analyse trends and identify improvement opportunities.\n\n Ensure compliance with all relevant legislation, customer requirements and industry standards.\n\n Deliver QHSE training, guidance and support to employees and management teams.\n\n Lead continuous improvement initiatives using Lean and problem-solving methodologies.\n\n Support sustainability initiatives, waste reduction and environmental performance improvements.\n\nRequirement:\n\n Degree or equivalent qualification in Quality, Engineering, Manufacturing or a related discipline preferred.\n\n Relevant QHSE certifications desirable (ISO 9001 Lead Auditor, NEBOSH, IOSH, Six Sigma, ISO 14001).\n\n Minimum 5 years’ experience in a QHSE or Quality Management role within manufacturing.\n\n Strong knowledge of ISO 9001, ISO 14001 and ISO 45001 standards.\n\n Experience leading audits, CAPA processes, root cause analysis and continuous improvement initiatives.\n\n Knowledge of Lean Manufacturing and Six Sigma methodologies.\n\n Strong leadership, communication and stakeholder management skills.\n\n Excellent problem-solving, analytical and organisational abilities.\n\n Proficient in Microsoft Office and QHSE management systems.\n\n Self-motivated with a proactive, customer-focused approach

Manufacturing Quality Manager\n\nMy client specialise in High-performance industrial solutions across multiple sectors including Oil & Gas, Marine and Power Generation. They have an opportunity for QHSE Manager from a manufacturing background with the predominant focus being on Quality overseeing goods inwards, in-process and finished inspection of machined parts to join their team. The role will be managing 6 team members including 2 QA Engineers, 3 QC Technicians and 1 H & S co-ordinator\n\nCompany Benefits:\n\n25 days annual leave plus BH\n\n6% employer pension contribution\n\nLife Insurance 4 x salary\n\nJob Role Summary:\nThe QHSE Manager is responsible for leading and continuously improving the Quality, Health, Safety and Environmental (QHSE) management systems across the manufacturing facility, with a strong emphasis on quality assurance, customer satisfaction, process improvement and operational excellence.\nThe role will ensure products, processes and systems consistently meet customer expectations, regulatory requirements and industry standards while maintaining a safe and environmentally responsible workplace. The QHSE Manager will champion a proactive quality culture throughout the business, driving compliance, continuous improvement and best practice across all operational areas.\n\nMain Duties and Responsibilities:\nQuality Management (Primary Focus)\n\nLead the implementation, management and continuous improvement of the Quality Management System (QMS) in accordance with ISO 9001 standards.\n\nOversee the activities of the quality assurance department and staff.\n\nCoordinate all quality related correspondence with the customers representatives.\n\nDrive a strong quality culture throughout the business, promoting right-first-time principles and continuous improvement methodologies.\n\nDevelop and monitor quality KPIs, ensuring robust reporting and analysis of trends, non conformances and improvement opportunities.\n\nLead internal and external quality audits, ensuring timely close-out of findings and effective corrective actions.\n\nManage customer complaints, warranty issues and non-conformances through structured root cause analysis and CAPA processes.\n\nCollaborate closely with production, engineering and supply chain teams to improve product quality, manufacturing processes and operational performance.\n\nEnsure effective control of documentation, inspection processes, calibration systems and quality records.\n\nSupport supplier quality management activities, including supplier audits, evaluations and performance improvement initiatives.\n\nFacilitate continuous improvement initiatives using Lean, Six Sigma and problem-solving methodologies.\n\nEnsure products meet customer specifications, contractual requirements and applicable industry standards.\n\nDrive reduction in scrap, rework and quality-related costs across the facility.\n\nHealth and Safety Management\n\nDevelop, implement and monitor health and safety policies, procedures and programmes to ensure a safe working environment.\n\nConduct regular risk assessments, workplace inspections and safety audits to identify hazards and implement corrective actions.\n\nLead incident investigations, root cause analysis and the implementation of corrective and preventive actions.\n\nCoordinate and deliver health and safety training programmes to employees across the site.\n\nEnsure compliance with Occupational Health and Safety legislation and ISO 45001 requirements.\n\nMaintain records of workplace accidents, incidents and near misses, ensuring timely reporting and corrective actions.\n\nOversee emergency preparedness and response planning, including fire drills, evacuation procedures and first aid arrangements.\n\nEnvironmental Management\n\nEnsure compliance with environmental legislation, ISO 14001 standards and sustainability objectives.\n\nDevelop and implement environmental policies and initiatives to minimise environmental impact and improve sustainability performance.\n\nConduct environmental audits and inspections to identify risks and opportunities for improvement.\n\nMonitor waste management, emissions control and energy efficiency activities across the site.\n\nLiaise with regulatory bodies and external agencies regarding environmental compliance and reporting.\n\nPromote environmental awareness and sustainable working practices throughout the organisation.\n\nLeadership and Training\n\nAct as the site lead for QHSE matters, providing guidance, coaching and support to managers and employees.\n\nCoordinate cross-functional improvement activities to integrate QHSE best practices into day-to-day operations.\n\nDeliver training and awareness programmes related to quality, health, safety and environmental standards.\n\nSupport the development of a culture focused on accountability, compliance and continuous improvement.\n\nManage QHSE priorities, resources and budgets effectively.\n\nCompliance and Reporting:\n\nEnsure ongoing compliance with internal standards, customer requirements, certification bodies and regulatory obligations.\n\nPrepare and present regular QHSE reports and performance metrics to senior management.\n\nMaintain up-to-date knowledge of legislation, standards and industry best practices relevant to QHSE.\n\nSupport external certification and customer audits.\n\nContinuous Improvement:\n\nLead continuous improvement projects to enhance product quality, process capability, safety performance and environmental standards.\n\nUse data analysis and performance metrics to identify trends, risks and improvement opportunities.\n\nPromote proactive problem-solving and employee engagement in improvement activities.\n\nSupport operational excellence initiatives across the manufacturing facility.\n\nEducation / Qualification Requirements:\n\nCertifications in Quality, Health & Safety or Environmental Management (e.g. ISO 9001 Lead Auditor, Six Sigma, ISO 14001).\n\nDegree or equivalent qualification in Quality, Engineering, Manufacturing or a related discipline preferred.\n\nExperience and Knowledge Requirements:\n\nProven experience in QHSE or Quality Management within a manufacturing environment.\n\nStrong working knowledge of ISO 9001, ISO 14001 and ISO 45001 management systems.\n\nProven experience leading quality improvement initiatives within a manufacturing or engineering environment.\n\nExperience managing audits, non-conformances, CAPA processes and root cause investigations.\n\nStrong understanding of quality tools and methodologies including Lean Manufacturing, Six Sigma and statistical analysis.\n\nExperience working within project-based or complex manufacturing environments.\n\nGood understanding of environmental, health and safety legislation and compliance requirements.\n\nExperience driving cultural change and continuous improvement initiatives.\n\nSkills and Competency Requirements:\nEssential:\n\n Strong leadership and stakeholder management skills with the ability to influence at all levels.\n\n Excellent communication skills, both written and verbal.\n\n Strong analytical, problem-solving and decision-making capabilities.\n\n Demonstrable experience in quality systems management and continuous improvement.\n\n Ability to manage multiple priorities and deliver results under pressure.\n\n High attention to detail and strong organisational skills.\n\n Skilled in data analysis, reporting and KPI management.\n\n Proficient in Microsoft Office applications and QHSE management systems.\n\n Self-motivated with a proactive and improvement-focused mindset.\n\n Strong facilitation and training skills.\n\n * Commercial awareness with a customer-focused approach.\n\nTechnique-Recruitment Solutions Ltd is a proud equal opportunities employer, dedicated and specialist to the engineering and manufacturing industries. We work and support some of the most well-known companies in Norfolk and Suffolk. These vacancies are being advertised on behalf of Technique-Recruitment Solutions Ltd who are operating as an employment business and employment agency

My client is a local insurance broker specialising in holiday home insurance as well as other insurance products, including Landlord, Home, and Caravans. They offer their customers their personal expertise in providing the best quotes for their insurance requirements.\nMy client is looking for a new member of staff to join their existing close-knit team, based just outside of the centre of Norwich.\nJob summary\nTo provide customers with a welcoming, efficient, professional and effective customer service experience, with a high focus on quality and accuracy, adhering to FCA guidelines and TCF principles at all times.\nKey responsibilities\n You will obtain appropriate information to ensure products are offered to meet both customer demands and needs.\n You will issue policy documents within regulatory timeframes, including new business, renewals, cancellations and Mid Term Adjustments (MTAs).\n You will underwrite policies within your delegated authority, referring to in-house and external underwriters as required for more complex areas of business.\n You will work as part of the team to manage the ‘renewal’ and ‘new business’ diary.\n You will respond to customer enquiries via telephone, email and post in a timely manner.\n You will manage objections, including policy cancellations, premium increases and claims decisions.\n You will manage customer complaints in a professional and efficient manner, referring details to compliance on receipt.\n You will record and maintain accurate customer information, ensuring records are accurately and efficiently updated.\n You will process payments including renewals, new business and MTAs.\n You will maintain required levels of competence and standards of performance.\n You will work as part of the customer service team to meet team objectives by securing and retaining business.\nQualifications\nGCSE grade A-C or 9-4 in Maths and English\nHold or working towards Level 3 Certificate in Insurance (Desirable)\nExperience\nMinimum of 1 year’s general insurance sales experience (Desirable)\nKnowledge and skills\n Understanding of FCA rules, ethics and financial regulations\n Previous experience working in a phone based environment\n Working knowledge of property insurance products (Desirable)\n Excellent communication and organisational skills\n Professional phone manner\n Strong customer service skills\n Excellent attention to detail and accurate record keeping\n Effective questioning and listening skills\n Ability to work independently and as part of a team\n Problem solving skills\n Ability to work to deadlinee\n * Strong IT skills\nBasic Salary of £24,000 and reviewed after successful 6 month probation - negotiable depending on experience, Monthly bonus up to an additional £100 p/m\nAnnual bonus\nHoliday starting at 21 days + bank holidays, rising with length of service up to 27 days + bank holidays\nHybrid working once trained/competent for the role (1 day at home and 4 days office) following training and a successful probation period\nWorking hours –week 1 - 8:30am – 5:00pm Week 2 9:30am – 6:00pm, rolling shift pattern\n10% employer contribution (employee does not have to contribute)\n4 times death in service\nBUPA cash plan (medical expenses)\nFree parking

Mercier Consultancy MD is thrilled to invite applications for the position of Dutch Speaking Customer Support Representative, offering a fantastic relocation package to Sofia, Bulgaria. This role is perfect for customer service enthusiasts looking to immerse themselves in a vibrant culture while providing top-notch support to our Dutch-speaking clients. • Offer exceptional customer support to Dutch-speaking clients across various communication channels including phone, email, and chat., • Respond to inquiries regarding products, services, and company policies with accuracy and professionalism., • Proactively resolve customer complaints and issues, ensuring a high level of customer satisfaction., • Document all customer interactions thoroughly in our CRM system to aid continuous improvement., • Coordinate with different departments to enhance customer experience and address specific needs., • Stay updated on product knowledge and industry trends to provide informed assistance., • Fluency in Dutch (both spoken and written) is essential; knowledge of English is a plus., • Experience in customer service or support roles is highly preferred., • Excellent communication skills with a friendly and professional demeanor., • Strong problem-solving abilities and a proactive approach to customer inquiries., • Familiarity with customer service software and CRM systems is beneficial., • Able to work independently and collaboratively within a team-oriented environment., • A willingness to relocate to Sofia, Bulgaria, and embrace its rich culture and lifestyle., • Competitive Monthly Salary, • Relocation Package, • Fully Paid Training, • Health Insurance, • And Much More...

Mercier Consultancy MD is actively seeking enthusiastic all-rounders for our Danish Speaking Customer Support Representative positions in Sofia. This role is perfect for individuals who are fluent in Danish and are eager to provide exceptional support while working within a dynamic and diverse team. As the first point of contact for our Danish-speaking customers, you will play a vital role in ensuring customer satisfaction by assisting with inquiries and resolving issues in a timely manner. • Provide top-notch customer service to Danish-speaking clients through various channels including phone, email, and chat., • Handle inquiries related to our products and services, ensuring accurate information is communicated., • Resolve customer complaints and concerns with a focus on customer satisfaction., • Maintain records of customer interactions, documenting any necessary follow-up actions., • Collaborate with cross-functional teams to improve processes and enhance the customer experience., • Stay informed on product knowledge to effectively assist customers., • Fluency in Danish (both written and spoken); English proficiency is a bonus., • Prior experience in customer service or support roles is preferred., • Strong communication skills and a customer-oriented mindset., • Ability to multitask and work efficiently in a fast-paced environment., • Familiarity with customer support software or tools is an advantage., • Willingness to learn and adapt to new systems and procedures., • Detail-oriented and highly organized., • Competitive Monthly Salary, • Relocation Package, • Fully Paid Training, • Health Insurance, • And Much More...

Mercier Consultancy MD is excited to announce openings for Swedish Speaking Customer Support Representatives in Sofia. This role is tailored for individuals fluent in Swedish who are enthusiastic about delivering excellent customer service. You will be responsible for assisting our Swedish-speaking clients, resolving their inquiries, and ensuring a positive experience with our products and services. • Provide outstanding customer support to Swedish-speaking clients through various channels, including phone, email, and chat., • Address inquiries regarding products and services and provide detailed, accurate information., • Efficiently resolve customer complaints and issues, maintaining a focus on customer satisfaction., • Document all interactions with customers accurately and maintain thorough records., • Collaborate with internal teams to improve service processes and enhance the customer experience., • Keep up-to-date with product knowledge and updates to better assist clients., • Fluency in Swedish (both written and spoken); knowledge of English is a plus., • Experience in customer service or a related field is preferred., • Strong communication and problem-solving skills., • Able to manage multiple tasks in a dynamic environment., • Familiarity with customer support software is beneficial., • Enthusiastic, proactive, and a fast learner., • Attention to detail and excellent organizational skills., • Competitive Monthly Salary, • Relocation Package, • Fully Paid Training, • Health Insurance, • And Much More...

About The Role Are you a communication maestro with a zest for skincare and beauty? Do you thrive on delivering stellar customer service every time? If yes, you might just be the perfect fit for our dynamic Ambassador and Customer Experience team at Tropic Skincare! As a dedicated Customer Experience Specialist, you'll be the heartbeat of our Ambassador and customer interactions. This role is all about ensuring every conversation sparkles with friendliness and helpfulness, whether it's over the phone, through emails, or any other communication channel. You’ll be the go-to guru for advice on our 100% organic skincare products, assisting with returns, refunds, and ensuring every issue is resolved with a smile. Key Responsibilities • Resolve all Customer and Ambassador queries, including complaints, via chat, email, phone, and social media., • Be excited by the prospect of helping over 20,000 Tropic Ambassadors run their own beauty businesses, some of whom will start to feel like friends!, • Communicate courteously and provide customers with help and advice by telephone, email, and chat., • Collaborate with various departments to seek further product information to resolve queries., • Stay updated with any changes made to Tropic’s products., • Record relevant data and statistics into Excel spreadsheets., • Manage varied departmental administration, including completing spreadsheets and processing returns, refunds, and exchanges. What We're Looking For • A proven track record in customer support., • A natural people person with superb communication skills, capable of building lasting relationships., • A proactive problem solver, always ready to tackle new challenges and contribute fresh ideas., • Exceptional organisational skills, comfortable managing time-sensitive tasks., • Familiarity with Zendesk is a plus; however, a willingness to learn is essential., • Previous administrative experience and the ability to work to tight deadlines., • Passionate about being part of a team committed to sustainability and natural beauty. What We Offer • Location: Tropic HQ is a short walk from Beddington Lane Tram stop, with direct links to East Croydon and Wimbledon., • Hybrid Working: Enjoy a blend of office (3 days) and remote (2 days) working., • Hours: Full-time, 12-month FTC., • Shifts: Monday to Friday, 8am to 4pm and 11am to 7pm, with the occasional weekend shift., • Salary: Starting from £25,000 (depending on experience)., • Perks & Benefits: Generous annual leave, 24/7 well-being support, Discounted gym membership, Pension scheme, Exclusive skincare collection & 50% discount for family and friends, Annual product allowance, Free breakfast bar & well-being treats, Access to retailer discounts, Social events, On-site parking., • Start Date: Immediate About Tropic Susie, our Founder and CEO, started Tropic Skincare as a teenager, selling homemade body scrubs at Greenwich Market to help her mum pay the bills. She sold out on her first day, and the incredible response made her realise she had started something quite special. We still sell that iconic body scrub, and it sits alongside an extensive range of award-winning skincare and beauty products that have made us one of the UK’s fastest-growing beauty businesses. Our brand is certified vegan, cruelty-free and CarbonNeutral®, and our infinite purpose is to create a healthier, greener, more empowered world. And that’s where you come in! We’re looking for creative and ambitious people who share our vision and get excited about beauty that’s both innovative and sustainable. If you’re passionate about skincare and have a genuine desire to empower communities across the globe, you could be a great fit. Apply now if you’re ready to join a vibrant team who believes beauty knows no bounds! Tropic's Commitment to Equal Opportunities Our team is as diverse as it is talented because at Tropic, we go the extra mile to cultivate a culture of respect and belonging. We value every candidate, respect protected characteristics and never discriminate. We also provide reasonable accommodations for applicants with disabilities at every stage of the hiring process, so if this is something you need, please let our recruitment team know at the earliest opportunity! Ultimately, the most important thing for us is hiring the best person for the job, so we focus on skills, experience, and qualifications to ensure our process is fair and that our candidates always have a great experience with Tropic.

• Social housing complaints, • Housing Ombudsman Social Housing Complaints Officer Remote working 6 week contract (potential for further extension) 37.5 hours per week £15.07 per hour plus holiday or £19.50 per hour Umbrella You will be dealing with customer complaints as first point of contact, acknowledging and investigation of complaint and communicate the outcome to stakeholders. You will be providing responses to complaints both verbally and written, responsible for supporting customers through the complaints journey, investigating cases on their individual merits, and coming to a decision on the outcome of the case. The team are also responsible for ensuring that issues are identified and fed back, that could affect other customers. You will be liaising with the customer, the Housing Ombudsman, Councillors, internal departments and other external stakeholders For more information about this role, please apply now via this site or contact specialist Social Housing Recruiter, Mark Grove, on

Our mission is to help dental and veterinary clinics make recurring payments as simple as paying by card. We want to make memberships (Plans) and patient finance seamless by ‘combining’ workflows with cards and tapping existing patient data. There are two exciting trends affecting the primary care sector right now. • We believe all businesses are becoming internet businesses. Many clinics now actively ‘push’ online bookings and explore the benefits to handle phone calls with AI agents 24/7., • We believe all revenue is moving towards monthly payments. People pay for more and more ‘stuff’ with a subscription, from cars to music. Dentists and vets are well positioned to benefit due to the strong, recurring relationships with patients. Today, we support over 5,000 dental practices across the UK. 100 more join our platform every month. Tabeo is the dominant market leader for patient finance and seeks to be the same for plans in 3 years. This exciting new, agentic AI solution will complement our existing payment products. Tabeo is profitable. We seek to grow revenue by 50-60% per year and top £30 million per year in 2028. We believe in a remote first approach to work and equip teams with perks and tools so they can thrive. However, we all come together 2x per year for our amazing ‘Team Weeks’. We previously met in Dubai, Lisbon, London and Athens. Next is a surprise! About the role: As we are expanding rapidly and internationally, our ambition is to continue offering real-time support to all our customers. To help us in this ambitious mission, we are looking at reinforcing the Team by bringing on-board a caring, passionate and ambitious Customer Support Associate to join our Finance & Cards pod. This role ensures timely ticket resolution, excellent customer communication, and accurate processing of refunds and finance queries. It also requires strong technical troubleshooting, ownership of core processes, and effective escalation of complex issues or recurring product bugs. Responsibilities: Ticket Handling & SLAs • Handle simple loan-related queries (e.g., loan status, repayment schedules, payment dates)., • Triage refund requests accurately and escalate unclear or atypical cases., • Meet SLA expectations consistently for low-complexity finance tickets. Customer Satisfaction & Communication • Reassure patients about refund timelines, progress, and next steps., • Communicate with empathy in decline scenarios or when delivering difficult updates., • Escalate sensitive or regulatory complaints immediately., • Write clear and concise responses for straightforward finance queries. Product Knowledge & Tools • Understand the difference between Prime and Near-Prime financing flows., • Demonstrate basic knowledge of key finance terms (APR, repayment schedules, soft vs. hard searches)., • Navigate internal tools confidently and follow documented processes with minimal support. Process Ownership & Escalation • Track refund requests end-to-end and keep ticket notes clear and up to date., • Recognise when cases require FCA or compliance review and escalate promptly., • Document all refund actions accurately to support reconciliation., • Flag discrepancies when processes deviate from the documented flow., • 2+ years of prior experience in a customer support role, ideally at a fintech, • Experience with HubSpot or similar CRM/ticketing systems to manage cases efficiently and maintain accurate records., • Comfortable handling both outbound and inbound customer calls and queries, • Excellent communication and writing skills, • Ability to engage with customers in any situation, • Highly organised, meticulous and able to work on multiple projects simultaneously Competitive salary £2,000 per annual CPD package to be used at your discretion Full kit for home office Health insurance and life assurance (including dental and optical) for UK staff Company trips 24 days holiday annually, plus a day off on your birthday Extended parental leave Contributing pension scheme for UK staff We seek a fully remote candidate from the UK or anywhere GMT +/- 1.

Mercier Consultancy MD is seeking Finnish Speaking Customer Support Representatives to join our team in Sofia. If you are fluent in Finnish and enjoy assisting customers with their inquiries, this could be the perfect opportunity for you. You will be responsible for delivering high-quality support to our Finnish-speaking clients, ensuring their satisfaction and fostering positive relationships. • Provide exceptional customer service to Finnish-speaking clients via phone, email, and chat., • Respond promptly and accurately to customer inquiries regarding products and services., • Efficiently handle and resolve customer concerns and complaints., • Maintain thorough records of customer interactions and transactions., • Collaborate with internal teams to enhance the overall customer experience., • Stay updated on product knowledge and company policies to assist customers effectively., • Fluency in Finnish (both written and spoken); English skills are a plus., • Previous experience in customer service is preferred but not mandatory., • Strong communication and interpersonal skills., • Ability to multitask and work efficiently in a fast-paced environment., • Familiarity with customer support software is advantageous., • Positive attitude with a willingness to learn and adapt., • Attention to detail and good problem-solving skills., • Competitive Monthly Salary, • Relocation Package, • Fully Paid Training, • Health Insurance, • And Much More...

Mercier Consultancy MD is pleased to offer an exciting opportunity for a Danish Speaking Customer Support Representative, working remotely from Greece. This role is perfect for those who are passionate about providing excellent customer service and want the flexibility of working from one of the most beautiful locations in Europe. • Provide high-quality customer support to Danish-speaking clients via phone, email, and chat., • Address inquiries related to products, services, and policies promptly and professionally., • Resolve customer complaints and issues effectively to ensure a high level of customer satisfaction., • Document all customer interactions accurately in our CRM system to support ongoing improvements., • Collaborate with various departments to enhance customer service delivery and implement client solutions., • Stay updated on product knowledge and industry trends to provide informed and relevant assistance., • Fluency in Danish (both written and spoken) is essential; knowledge of English is beneficial., • Previous experience in customer service or support roles is preferred., • Strong communication skills with a focus on delivering exceptional customer experiences., • Excellent problem-solving abilities and a proactive approach to resolving issues., • Familiarity with customer service software and CRM systems is a plus., • Able to work independently in a remote environment while contributing to a collaborative team atmosphere., • A genuine interest in helping customers and enhancing their experience., • Competitive Monthly Salary, • 2 Extra Salaries Per Year, • Fully Paid Relocation Package, • Fully Paid Training, • Health Insurance, • And Much More...

Mercier Consultancy MD is looking for enthusiastic and dedicated individuals to join our team as French Speaking Customer Support Representatives in Sofia. In this role, you will be at the forefront of our customer service operations, engaging with French-speaking clients to provide them with exceptional support and assistance. This is a fantastic opportunity for those who thrive in a collaborative environment and are eager to contribute to customer satisfaction and loyalty. • Deliver outstanding customer service to our French-speaking clientele via phone, email, and chat., • Address inquiries and provide information about our products and services effectively., • Assist in troubleshooting and resolving customer issues in a timely manner., • Maintain comprehensive records of customer interactions and feedback., • Collaborate with various teams to enhance customer experience and streamline processes., • Stay informed on product updates to provide accurate information to customers., • Native or fluent in French (written and spoken); knowledge of English is a plus., • Previous experience in customer support or service-oriented roles., • Excellent communication and listening skills., • Ability to handle inquiries and complaints with professionalism and patience., • Proficient in using customer support software and tools., • A proactive attitude and willingness to learn and grow within the company., • Strong problem-solving abilities and attention to detail., • Competitive Monthly Salary, • Relocation Package, • Fully Paid Training, • Health Insurance, • And Much More...

Working model: Remote Hours: Full time, 37 hours per week (8:30am- 5:00pm) Contract type: Temporary (initial 3 months) DBS requirement: Basic We’re recruiting on behalf of a well-structured public sector organisation currently undergoing systems improvement and service transformation. They’re looking for a Business Systems Officer to join the team on an interim basis, supporting both digital projects and operational service delivery. This role will suit someone with strong Excel and administration skills who’s comfortable working with housing or business systems, data reporting, and service support. Key responsibilities: • Provide day-to-day technical and administrative support to the service team, • Assist with upgrades, replacements and ongoing maintenance of internal systems (e.g. NEC Housing or similar platforms), • Reconcile rent and housing benefit payments, including year-end processing, • Prepare and analyse service data for reports, KPIs and performance reviews, • Support the production of letters, notices, and formal documentation, • Respond to FOI requests and basic-level complaints, ensuring accurate records, • Contribute to resident engagement activities and training coordination, • Maintain up-to-date manual and electronic records and filing systems, • Share knowledge across the team and deputise for senior colleagues when required Experience and skills required: • Strong Microsoft Office skills, especially Excel, Word and Outlook, • Experience in administration or business systems support, • Comfortable working with data, reconciling payments, and producing reports, • Proactive and organised, with strong attention to detail, • Ideally experience in a housing, local authority, or public sector setting, • Familiarity with NEC Housing or similar housing management systems, • Awareness of records management and reporting standards If you're available at short notice and have the skills to step into a varied support role that blends technical admin with digital project input, we’d love to hear from you. Apply now or get in touch to discuss the role in more detail.

Our purpose 🌍 Inspiring and empowering our people to create a positive difference for themselves, our clients and the planet. Sustainable Energy First is an energy and sustainability consultancy, founded to solve energy management problems in very large, complex commercial estates. This remains the core of our business driven by a commitment to sustainability and the goal of reducing our clients’ carbon footprint. The Role in a Nutshell 🐿️ To grow, develop, and retain a profitable portfolio of mid-market customers through proactive, telephony-based account management. This role is responsible for driving revenue growth, enhancing customer satisfaction, and identifying new business opportunities through cross-selling and upselling. 👉 Manage a defined portfolio of mid-market customers, acting as their primary point of contact. 👉 Drive revenue growth by identifying and converting new business opportunities within existing and new accounts. 👉 Maintain accurate and timely records in the Salesforce system to support forecasting and pipeline visibility. 👉 Build strong, trust-based relationships through regular telephony-based engagement. 👉 Resolve customer queries, complaints, and issues efficiently and professionally. 👉 Prioritise customer engagement based on data insights and business value. 👉 Collaborate with internal teams (e.g. Operations, Sales Support) to ensure service excellence and data accuracy. 👉 Provide accurate sales forecasts on a daily and weekly basis. Sales goals: 👉 Achievement of monthly revenue targets as defined by the business. 👉 Contribution to a £5 million annual revenue target through effective pipeline management. 👉 High levels of customer satisfaction and retention. 👉 Accurate Salesforce data to support business planning and reporting. 👉 Increased customer lifetime value through strategic account development. Key ingredients for the role ✅ Proven experience in a sales or account management environment. ✅ Strong negotiation, influencing, and communication skills. ✅ Commercially minded with a proactive approach to identifying opportunities. ✅ Proficient in Microsoft Office and Salesforce systems. ✅ Strong analytical and problem-solving skills. ✅ Ability to manage large datasets and extract actionable insights. ✅ Knowledge of the UK energy market and supplier propositions is desirable. 💷 Salary: To be discussed at interview 🌴 Holidays: 25 days + bank holidays + 🥳 your birthday off, increasing to 30 days on length of service 🏠 Hybrid working (at least 2 days per week working from our Fulwood, Preston office) ⌛Flexible working - including the ability to bank up to to 5 extra days off per year ⛹🏽 Gym contribution 💰 Long service awards 🩺 Private Medical Insurance 🐣 Enhanced paternity/non-pregnant colleague and maternity/pregnant colleague leave 🏥 Simply Health scheme EV Scheme Inclusion and Belonging We believe that diversity is more than a commitment, it’s at the heart 🤎 of who we are. We aim to create an environment where everyone feels respected, valued, and empowered to bring their whole selves to work. We celebrate different perspectives, backgrounds, and experiences because we know they make us stronger, bolder and more imaginative, which link to our core values. By fostering a culture of belonging, we aim to provide a workplace where every voice is heard, and every individual can thrive. Our culture has been set up to bring the best out of our people. If we sound like the kind of business where you’re ready to take the next step, then we look forward to hearing from you!

Location Home based with frequent travel across our communities Hours 37.5 hours per week, Monday - Friday 09:00 - 17:30 Basis Permanent Salary Up to £35,000 + car allowance & enhanced benefits package About us We are Pegasus Homes Ltd, a vibrant, dynamic business who are proud to design, build, and create high-quality homes with a focus on independent later living for the over 60's. Our current portfolio has some 1100 homes across 44 communities and our developments are beautifully designed offering stunning community living. About our role This is an exciting, newly created role in which you will report to and support our Customer Wellbeing Manager, you will act as the vital link between high-level welfare strategy and localised site operations.Your core responsibilities will include… Resident Support & Case Management • Act as the first point of contact for individual support needs, managing the independent living inbox and responding to non-priority welfare concerns., • Build trusted relationships with residents and their families, providing clear communication and guidance on independent living transitions., • Mobilise across our portfolio to conduct hands-on welfare checks and provide direct support during sensitive periods. Safety & Compliance • Identify, escalate, and co-ordinate safeguarding concerns in partnership with relevant authorities., • Support complaints handling regarding independent living and care services (including Careline and emergency service interactions)., • Provide expert guidance and ‘on-the-day’ support to our Building Community Managers and onsite teams., • Be a point of escalation during the eligibility process and complete assessments where needed. Community Engagement • Champion our Community Engagement strategy including an innovative framework for social, physical, creative, and intellectual activities., • Provide support, training, and resources to onsite teams, assisting with event booking, marketing materials, and fostering a collaborative culture. About you The successful candidate will possess the emotional stamina to handle complex care needs, alongside the organisational skill to manage a diverse regional portfolio. A calm, level-headed approach and a genuine passion for enhancing the lives of older adults are essential. Qualifications & Essential Criteria • NVQ Level 3 or higher in Health and Social Care (Essential), • Formal training in Risk Assessment in Adult Care and Assessment & Eligibility is required., • A valid UK Driving Licence and a genuine willingness to travel across our national portfolio is essential for this field-based role Operational Experience • A proven track record in reactive case management, specifically handling sensitive, urgent, and multifaceted care needs., • Practical experience in identifying and managing safeguarding concerns in strict alignment with Local Authority requirements., • Demonstrable experience in managing complex complaints within a care or independent living environment, ensuring outcomes are both fair and empathetic., • Significant experience acting as the primary welfare link between residents, families, and internal operational teams., • Proven ability to conduct formal assessments and provide documented justification for outcomes., • A background in housing management, older people’s services, or supported housing is highly advantageous. Expertise & Knowledge • A deep understanding of the physiological and psychological challenges facing older adults., • Support complaints handling regarding independent living and care services (including Careline and emergency service interactions) to a satisfactory conclusion., • Sound knowledge of current safeguarding legislation and best practices in resident welfare., • Exceptional verbal and written skills, with the ability to communicate effectively with everyone from residents to senior leadership., • The ability to prioritise a diverse regional caseload, ensuring a rapid and effective localised response. Your attributes • The stamina to provide compassionate grief support and navigate high-stress family dynamics with ease., • A calm, level-headed presence when managing urgent welfare issues or sensitive complaints., • A genuine passion for enhancing the lives of older adults and championing the Pegasus brand values. Good to know • Due to the nature of wellbeing support, a flexible approach to working hours is essential to meet the needs of our residents and respond to urgent situations., • As our developments span the breadth of the country, from the North East to the South West, this position demands a high degree of mobility. You should be a confident long-distance driver who genuinely enjoys the variety of supporting different regions in person. Our benefits & rewards We offer fantastic benefits which look after your Financial, Mental and Physical Wellbeing as we believe it is important that we are able to support our employees across all three of these elements in order to ensure an effective work life balance. By joining us you'll enjoy a benefits package that includes: • Enhanced annual leave & holiday buying scheme, • Contributory pension scheme with additional employer contribution,, • Life Assurance, • Two paid volunteering days per annum, • Employee Assistance Programme, • Health Cash Plan & Virtual GP, • Discounted Gym Membership, • Company Discounts Portal, • Refer a friend scheme and access to internal opportunities Your recruitment journey Once you submit your application, our team will personally review your experience with a human touch. Depending on the role, we may invite you to complete a brief online assessment. From there, you’ll typically move into a one or two-stage interview process. Whether these meetings happen virtually or in person, we’ll always ensure you have the opportunity to visit our communities or offices to get a true feel for life at Pegasus Homes. Whatever the path looks like for your specific role, we promise to keep you updated every step of the way. We are committed to an inclusive workplace and invite applications from all backgrounds, regardless of protected characteristics. If you require any reasonable adjustments or additional support at any stage of your application, please let us know. Please note that in accordance with UK law, we can only consider applicants who currently have the right to work in the UK. If you have the skills & experience we are looking for we'd love to hear from you!

Competitive salary Car Allowance: £600.00 per month Laptop provided Mobile phone provided Pension scheme: 5% Employee and 3% Employer contribution Quarterly and Yearly Bonuses (based on individual and company performance) Location: While the role is primarily remote, candidates should be based in the UK. Occasional travel to meet clients and attend meetings will be required. Why Join Us? This opportunity is with a leading supplier in Low Voltage Distribution Systems, offering innovative solutions to the domestic, industrial, and commercial sectors across the United Kingdom. The company takes pride in its fresh and forward-thinking approach to designing and manufacturing low voltage power distribution systems. If you're looking to join a growing business and thrive in a supportive yet challenging environment, this role is ideal for you. Key Responsibilities: Directly report to your Line Manager on a weekly basis, providing updates on activities and progress. Submit weekly reports detailing your activities and performance. Actively promote the company's image and product offerings in the UK market. Prospect and develop new business opportunities through warm calls and strategic marketing initiatives. Generate new leads and track activity using internal systems. Maintain daily communication via phone and email with existing and potential customers to provide quotes, promote products, and nurture relationships. Serve as the primary point of contact for customer inquiries, ensuring a high level of service and managing customer expectations. Collaborate with other sales representatives to drive overall business growth. Assess customer needs to recommend appropriate products or solutions for specific projects. Manage client accounts, maintaining ongoing communication and addressing any issues or complaints. Provide accurate and timely quotes to customers. Conduct regular site visits to solidify relationships with existing clients and identify new business opportunities. Strategically plan to achieve and exceed sales targets. Deliver exceptional customer care, service, and after-sales support. Identify and explore new markets, business opportunities, and strategies to expand the customer base. Adhere to all company policies and procedures. Key Attributes of the Successful Candidate: Self-motivated with the ability to work independently and under minimal supervision. Proven sales experience within the Low Voltage Electrical Industry. Exceptional time management skills and the ability to meet tight deadlines. Strong negotiation skills, coupled with patience and tact when dealing with customers. Excellent verbal and written communication skills. Ability to develop long-term client relationships and foster rapport. Attention to detail and accuracy in all aspects of work. Commercial mindset with a focus on project development and business growth. A positive, "can-do" attitude with a commitment to achieving results. Essential Requirements: A minimum of 3-5 years of proven experience in sales, exceeding targets in the Low Voltage Electrical Industry. Demonstrated experience in business development and driving the sales process from initiation to closure. Strong background in sales and marketing within the electrical industry. Proficiency in Microsoft Office tools (Outlook, Excel, PowerPoint, Word). Strong communication and interpersonal skills. Experience in account management, including maintaining and building client relationships. Ability to provide market insights, including competitor analysis, product trends, and regulatory changes. Team player with a collaborative approach. This role is ideal for a driven and dynamic individual who thrives in a fast-paced sales environment and is passionate about delivering results. If you're ready to take on a new challenge and be part of a growing organisation, apply today! Should you require any support or assistance, please contact your local Gi Group office. Gi Group Holdings Recruitment Limited are proud founding members of Menopause in business, pledge members for Neurodiversity in business, Disability committed members, Silver status pledge members for the Armed Forces Covenant, and Bronze trail blazers for Racial Equality matters. Gi Group Holdings Recruitment Limited group of companies includes Gi Recruitment Limited, Draefern Limited, Gi Group Recruitment Ltd, INTOO (UK) Limited, Marks Sattin (UK) Limited, TACK TMI UK Limited, Grafton Professional Staffing Limited, Encore Personnel Services, Gi Group Ireland Limited and Kelly Services (UK) Ltd. Gi Group Ireland Limited are acting as an Employment Agency in relation to this role. We are committed to protecting the privacy of all our candidates and clients. If you choose to apply, your information will be processed in accordance with the Gi Group Privacy Statement. To view a copy and to help you understand how we collect, use and process your personal data please visit the Privacy page on our Gi Group website.

TECHNICAL CUSTOMER SUPPORT SPECIALIST Salary: £30,000 Location: Northwich - hybrid Contract: Permanent Hours: Mon-Fri (08:00-17:00) or (08:30-17:30) This role is perfect for someone who thrives on helping others and enjoys the challenge of providing expert technical advice across a diverse product range. You will be at the heart of customer interactions, supporting both clients and internal teams with your knowledge of the products. Job Spec: • Provide comprehensive technical support through telephone and ticketing systems, ensuring all queries are addressed promptly and accurately., • Deliver hotline and ticket-based assistance directly to customers, offering first-level qualification of complaints and processing goodwill requests up to specified limits., • Advise customers on technical and commercial matters via phone calls and live chat platforms, ensuring clear communication and effective solutions., • Support customers in selecting products, cross-referencing alternatives, especially during product releases or phase-outs, and identifying cross-selling opportunities., • Assist with service inquiries related to repairs, modifications, or replacement parts by providing detailed information and quotations for standard services., • Perform application tests as required, documenting results thoroughly to ensure transparency and knowledge sharing within the team., • Train new sales employees and trainees on technical aspects of products, fostering a culture of learning and collaboration across departments., • Document all customer contact data and activities accurately, • Initiate corrective actions when documentation errors are identified, contributing to continuous improvement in processes., • Feed the internal knowledge base with expert insights gained from daily interactions, supporting ongoing development for yourself and your colleagues. Person Spec: • A postgraduate with a qualification in Electrical Engineering is essential, • Experience or knowledge of Electrical Engineering experience, • Proficiency in using SAP or similar CRM systems Apply today by clicking on the link - take the first step towards joining a supportive team where your expertise truly matters. Keywords: customer support, technical expertise, electrical engineering, collaborative environment, problem-solving, training opportunities, flexible working opportunities, knowledge sharing Robert Walters Operations Limited is an employment business and employment agency and welcomes applications from all candidates

🚀 We’re on a mission to make money work for everyone. We’re waving goodbye to the complicated and confusing ways of traditional banking. After starting as a prepaid card, our product offering has grown a lot in the last 10 years in the UK. As well as and bank accounts, we offer , , a and in the UK, with more exciting things to come beyond. Our UK customers can also , and _ with us. With our hot coral cards and get-paid-early feature, combined with financial education on social media and our award winning customer service, we have a long history of creating magical moments for our customers! We’re not about selling products - we want to solve problems and change lives through Monzo ❤️ _ ✨ Remote in the UK 🇬🇧 | 💰 £32,200 - £40,750 + Stock Options +_⭐Our Financial Crime Team Are you interested in leading a team in financial crime prevention? Our Financial Crime Customer Operations team is at the heart of how we protect Monzo and our customers from financial crime like fraud and money laundering. Our Financial Crime team is at the heart of how we at Monzo protect our bank and protect our customers. We’re looking for individuals with a blend of experience in preventing financial crime and team leadership to join our Financial Crime Operations team as an anti-money laundering Team Manager. Your team will consist of around 11 Financial Crime Investigators, and could be focused on a number of different AML tasks - including transaction monitoring, writing suspicious activity reports, account closures and escalations. As a Team Manager, you'll be responsible for managing the personal and professional development of your team members, providing technical coaching on financial crime tasks, driving exceptional individual and collective performance, guiding individuals through hard times, and celebrating their successes. You’ll hold weekly meetings with your team members (both individually and together as a team) to ensure everyone is informed, engaged, and performing in their role. You’ll also be responsible for aggregating the feedback that your team provides in these meetings and feeding it into operational leadership to ensure we continue to improve on our processes and tooling. Team Managers are also heavily involved in our hiring processes, and regularly act as interviewers - so you’ll have the opportunity to help shape the team as it continues to grow. 🔑You’ll play a key role by... • Managing the personal & professional development of approximately 11 Financial Crime Investigators., • Fostering an empathetic, high-performance culture in the team., • Providing technical coaching, feedback, and advice relating to financial crime tasks., • Analysing and driving improvement in team performance, and reporting relevant insights., • Monitoring and maintaining service level adherence on the work completed by the team., • Aggregating feedback from the team, and ensuring it’s passed on to inform business change., • Communicating and embedding change within the team., • Contributing to a strong control environment by minimising breaches and risk events., • Reviewing complaints attributed to the team and identifying opportunities for improvement., • Conducting job interviews for financial crime investigators and contributing to hiring decisions., • Chairing employee relations cases and making decisions consistent with Monzo’s values. 🤩We’d love to hear from you if… • You have at least minimum entry level financial crime/ AML/ fraud knowledge and have an understanding of current financial crime trends and typologies., • You have experience providing coaching and feedback., • You're a clear and inspiring communicator, with excellent written and verbal English., • You're empathetic and have a supportive approach to people leadership., • You're great at prioritising problems and assessing risk in an operations environment., • You are passionate about working in a fast paced environment and comfortable with change. Preferred Experience and Qualifications • You have experience conducting investigations in an operational setting with subject matter expertise preferably in AML., • Recent experience with emerging financial crime trends and typologies., • Experience managing employee relations cases., • Experience taking individuals and teams from a position of underperformance to high performance., • Experience accurately interpreting and representing complex management information., • Holds, or is happy to work towards, the ICA International Advanced Certificate in Anti Money Laundering, or similar industry qualification., • Fluency in MacOS, Slack, and GSuite tools., • Strong verbal and written English communication. Not ticking every box? That’s totally okay! Studies show that women and people of colour might hesitate to apply unless they meet every single requirement. At Monzo, we’re dedicated to creating a diverse and welcoming team. If you’re passionate about this role and keen to learn and grow with us, we encourage you to apply— even if you don’t have everything that's listed just yet. Drop us your application, we’d love to hear from you! 🙌 What’s in it for you 💰£32,200 - £40,750 ➕ share options. 🎂 We guarantee to approve time off on your birthday if it falls on a day you’re scheduled to work and it’s outside of your training period. 📍 This role is remote based in the UK 📚£1,000 learning budget each year to use on books, training courses and conferences 🏡We will set you up to work from home; all employees are given Macbooks and for fully remote workers we will provide extra support for your work-from-home setup. ➕ Plus lots more!_. 🌈 The application journey has 3 key steps • Application questions, • Call with a Recruiter, • Leadership/Technical Interview We have some guidelines on using Artificial Intelligence (AI) to ace an application and interview at Monzo._ We will close this advert once we have enough applications so please apply as soon as possible 🚨 #LI-MY #LI-Remote Equal opportunities for everyone Diversity and inclusion are a priority for us and we’re making sure we have lots of support for all of our people to grow at Monzo. At Monzo, we’re embracing diversity by fostering an inclusive environment for all people to do the best work of their lives with us. This is integral to our mission of making money work for everyone. You can read more in our , 2024 and 2024 _ We’re an equal opportunity employer. All applicants will be considered for employment without attention to age, ethnicity, religion, sex, sexual orientation, gender identity, family or parental status, national origin, or veteran, neurodiversity or disability status. If you have a preferred name, please use it to apply. We don't need full or birth names at application stage 😊

Mercier Consultancy MD is thrilled to offer an exciting opportunity for a German Speaking Customer Support Representative in a remote role based in beautiful Greece. This position is perfect for customer service professionals who are fluent in German and want to work in a dynamic environment while enjoying the picturesque landscapes and rich culture of Greece. • Provide exceptional customer support to German-speaking clients through various channels, including phone, email, and chat., • Assist customers with inquiries regarding products, services, and company policies with clarity and professionalism., • Resolve customer concerns and complaints effectively to ensure high levels of satisfaction., • Maintain accurate documentation of customer interactions and feedback within our CRM system., • Collaborate with internal teams to deliver comprehensive solutions and enhance customer experience., • Stay up-to-date with industry trends and product knowledge to provide informed and effective support., • Fluency in German (both written and spoken) is essential; knowledge of English is advantageous., • Experience in customer service or support roles is preferred., • Strong communication skills and an ability to build rapport with customers., • Excellent problem-solving skills and a proactive approach in assisting customers., • Familiarity with customer service software and CRM systems is beneficial., • Able to work independently in a remote setting while contributing positively to team efforts., • A desire to work in a multicultural environment and embrace the lifestyle in Greece., • Competitive Monthly Salary, • Fully Paid Relocation Package, • High Monthly Performance Bonus, • Fully Paid Training, • Health Insurance, • And Much More...

Mercier Consultancy MD is proud to offer positions for Slovak Speaking Customer Support Representatives in Sofia. We are looking for enthusiastic individuals who are fluent in Slovak and have a passion for providing excellent customer service. In this role, you will be the voice of our company for Slovak-speaking clients, assisting them with their inquiries and ensuring a smooth and satisfying customer experience. • Provide top-notch customer support to Slovak-speaking clients through various communication channels, including phone, email, and chat., • Address customer inquiries regarding products and services, ensuring clear and effective communication., • Resolve issues and complaints efficiently to enhance customer satisfaction., • Document all customer interactions and maintain accurate and organized records., • Collaborate with other teams to ensure a seamless customer experience., • Stay up-to-date with product knowledge to provide timely and informed support., • Fluency in Slovak (both written and spoken); proficiency in English is a plus., • Prior experience in customer service or a related field is preferred., • Exceptional communication and problem-solving skills., • Ability to multitask and work effectively in a dynamic environment., • Familiarity with customer support software is an advantage., • A positive attitude and willingness to learn and adapt., • Strong attention to detail and organizational skills., • Competitive Monthly Salary, • Relocation Package, • Fully Paid Training, • Health Insurance, • And Much More...

Mercier Consultancy MD is pleased to announce an opportunity for a Polish Speaking Customer Support Representative, with the added benefit of paid relocation to Sofia, Bulgaria. This role is essential in delivering high-quality support to our esteemed Polish-speaking clients. As a part of our dedicated team, you will ensure the efficient handling of customer inquiries and foster positive relationships that enhance overall customer satisfaction. • Provide comprehensive customer support to Polish-speaking clients via various channels including telephone, email, and chat., • Respond accurately to inquiries regarding products, services, and company policies in a timely manner., • Efficiently resolve customer issues and complaints, thus ensuring a high level of customer satisfaction., • Maintain meticulous records of customer interactions and resolutions in our CRM system., • Collaborate with different departments to facilitate effective solutions to client needs., • Keep abreast of the latest product knowledge, services, and industry trends to enhance the quality of customer support., • Fluency in Polish (both written and spoken) is mandatory; proficiency in English is advantageous., • Experience in customer service or support roles is highly preferred., • Strong communication and interpersonal skills, with a focus on customer relations., • Proficient problem-solving abilities with a proactive approach to addressing customer concerns., • Familiarity with customer service software and CRM systems is beneficial., • Capacity to work both independently and collaboratively within a dynamic team environment., • A willingness to relocate to Sofia, Bulgaria, and adapt to a new cultural landscape., • Competitive Monthly Salary, • Fully Paid Relocation Package, • High Monthly Performance Bonus, • Fully Paid Training, • Health Insurance, • And Much More...

Mercier Consultancy MD is thrilled to announce an exciting opportunity for a Dutch Speaking Customer Support Representative, complete with paid relocation to Sofia, Bulgaria. This role is essential in maintaining our high standards of customer service and providing outstanding support to our Dutch-speaking clientele. Join our diverse and dynamic team, and make a significant impact on customer satisfaction! • Offer exceptional customer support to Dutch-speaking clients via phone, email, and chat., • Respond to inquiries regarding products and services with accuracy and professionalism., • Efficiently resolve customer issues and complaints to ensure maximum satisfaction., • Document each customer interaction thoroughly for quality assurance., • Collaborate with internal teams to provide effective solutions and enhance service delivery., • Stay updated on our products, services, and industry trends to provide knowledgeable assistance., • Fluency in Dutch (both written and spoken) is essential; knowledge of English is a plus., • Proven experience in customer support or service roles is preferred., • Excellent communication skills with a focus on building positive customer relationships., • Strong problem-solving skills and a proactive approach to customer service., • Experience with CRM systems and customer support software is beneficial., • Ability to work both independently and collaboratively in a team setting., • Willingness to relocate to Sofia, Bulgaria, and embrace a new cultural environment., • Competitive Monthly Salary, • Fully Paid Relocation Package, • Fully Paid Training, • Health Insurance, • Welcome bonus, • Performance bonus, • And Much More...

As a Customer Care Associate, you’ll play a key role in managing and resolving customer complaints, supporting branch teams, and maintaining the Group’s reputation for excellent service. Provide administrative and technical support to the Customer Care Manager and Director of Customer Support an

Our client, a UK-wide Business Energy Consultancy and Procurement Specialist, is looking for an experienced TPI Account Manager to join their team. In this role, you will oversee a portfolio of B2B customers across Energy and Water, building strong relationships and delivering outstanding account management. Key responsibilities include managing daily inquiries such as onboarding, billing, and metering, procuring MOP/DA/DC contracts, and providing in-depth analysis reports. If you have extensive experience in the energy sector, exceptional analytical abilities, and a proven track record of fostering strong client relationships with a proactive, collaborative approach—apply today! Key responsibilities for the TPI Account Manager: • Managing and building strong relationships for portfolio of B2B clients, • Procurement of energy and water contracts (fixed and flex), • Management of billing issues & queries on behalf of clients, • Managing and procuring MOP / DA / DC contracts, • Prepare consumption, CCA, SECR, Flex & TCR analysis reports, • Prepare templated monthly, quarterly, and annual reporting as per the agreed workplan, • Analyse and interpret consumption data, performance and reports and provide insight, • Manage client complaints/queries ensuring meeting agreed SLA’s, • Provide support in client meetings and present market overviews and trends to stakeholders Skills and experience required for the TPI Account Manager: • Good knowledge of the UK Energy Industry, its operations across both power and gas, • Strong communication skills, able to influence stakeholders and build long term relationships, • Strong analytical skills in relation to tariffs, the energy sector and legislative requirements, • Competent in Excel (intermediate to advanced level), • Strong communication skills, able to influence stakeholders and build long term relationships, • Solid admin / organisation, can manage high volume workflows without comprising quality, • Degree level education or equivalent industry experience Ref: 14990 Role: TPI Account Manager Location: Hybrid - Cumbernauld, Glasgow Salary: 35K-45K DOE plus bonus Benefits: Private healthcare + pension + flex working + investment in personal and professional development.

📍Remote in the UK 🇬🇧 | 💰 £32,200 - £40,750 +_⭐Our Financial Crime Team Are you interested in leading a team in financial crime prevention? Our Financial Crime Customer Operations team is at the heart of how we protect Monzo and our customers from financial crime like fraud and money laundering. Our Financial Crime team is at the heart of how we at Monzo protect our bank and protect our customers. We’re looking for individuals with a blend of experience in preventing financial crime and team leadership to join our Financial Crime Operations team as an anti-money laundering Team Manager. Your team will consist of around 11 Senior Financial Crime Investigators, and could be focused on a number of different AML tasks - including transaction monitoring, writing suspicious activity reports, account closures and escalations. As a Team Manager, you'll be responsible for managing the personal and professional development of your team members, providing technical coaching on financial crime tasks, driving exceptional individual and collective performance, guiding individuals through hard times, and celebrating their successes. You’ll hold weekly meetings with your team members (both individually and together as a team) to ensure everyone is informed, engaged, and performing in their role. You’ll also be responsible for aggregating the feedback that your team provides in these meetings and feeding it into operational leadership to ensure we continue to improve on our processes and tooling. Team Managers are also heavily involved in our hiring processes, and regularly act as interviewers - so you’ll have the opportunity to help shape the team as it continues to grow. 🔑 You’ll play a key role by... • Managing the personal & professional development of approximately 11 Senior Financial Crime Investigators., • Fostering an empathetic, high-performance culture in the team., • Providing technical coaching, feedback, and advice relating to financial crime tasks., • Analysing and driving improvement in team performance, and reporting relevant insights., • Monitoring and maintaining service level adherence on the work completed by the team., • Aggregating feedback from the team, and ensuring it’s passed on to inform business change., • Communicating and embedding change within the team., • Contributing to a strong control environment by minimising breaches and risk events., • Reviewing complaints attributed to the team and identifying opportunities for improvement., • Conducting job interviews for financial crime investigators and contributing to hiring decisions., • Chairing employee relations cases and making decisions consistent with Monzo’s values. 🤩 We’d love to hear from you if… • You have at a solid foundation of financial crime/ AML/ fraud knowledge and have an understanding of current financial crime trends and typologies., • You have extensive experience providing coaching and feedback., • You're a clear and inspiring communicator, with excellent written and verbal English., • You're empathetic and have a supportive approach to people leadership., • You're great at prioritising problems and assessing risk in an operations environment., • You are passionate about working in a fast paced environment and comfortable with change. Preferred Experience and Qualifications • You have experience conducting investigations in an operational setting with subject matter expertise preferably in AML., • Recent experience with emerging financial crime trends and typologies., • Experience managing employee relations cases., • Experience taking individuals and teams from a position of underperformance to high performance., • Experience accurately interpreting and representing complex management information., • Holds, or is happy to work towards, the ICA International Advanced Certificate in Anti Money Laundering, or similar industry qualification., • Fluency in MacOS, Slack, and GSuite tools., • Strong verbal and written English communication. Not ticking every box? That’s totally okay! Studies show that women and people of colour might hesitate to apply unless they meet every single requirement. At Monzo, we’re dedicated to creating a diverse and welcoming team. If you’re passionate about this role and keen to learn and grow with us, we encourage you to apply— even if you don’t have everything that's listed just yet. Drop us your application, we’d love to hear from you! 🙌 What’s in it for you 💰£32,200 - £40,750 ➕ benefits 🎂 We guarantee to approve time off on your birthday if it falls on a day you’re scheduled to work and it’s outside of your training period. 📍 This role is remote based in the UK 📚£1,000 learning budget each year to use on books, training courses and conferences 🏡We will set you up to work from home; all employees are given Macbooks and for fully remote workers we will provide extra support for your work-from-home setup. ➕ Plus lots more!_. 🌈 The application journey has 3 key steps • Application questions, • Call with a Recruiter, • Leadership/Technical Interview We have some guidelines on using Artificial Intelligence (AI) to ace an application and interview at Monzo._ We will close this advert once we have enough applications so please apply as soon as possible 🚨 #LI-MY #LI-Remote

Sales Engineer, Wind, Oil & Gas, Metals, remote position based in UK Astrantia Talent is recruiting exclusively for a highly innovative and technologically oriented globally operating business, committed to provide their customers with high-performance sealing solutions. The company not only has an extensive research and development department, but also in-house testing facilities where new designs and customer-specific material mixtures are further developed. Headquarters are located in the US with additional locations in Germany and Austria. Responsibilities: • Responsibility for a defined customer base, acquiring new customers in the wind, metal and oil & gas sectors throughout UK, • Independently develop medium and long-term customer strategies, • Conduct active contract and price negotiations with customers, • Part of customers' commercial and technical projects, also as project manager if required, • Contact person for complaints etc., • Responsibility for active observation and the exchange of technical trends Requirements • Technical degree in mechanical engineering or plastics technology or a comparable qualification, • Initial experience in the sale of complex technical products or alternatively have experience as a design engineer or application consultant in the technical field, • Strong in implementation, customer-oriented and a sense of urgency, • Analyze and evaluate complex technical topics, • An appropriate degree of persuasiveness, motivation and assertiveness, • Written and spoken German and English language skills, • Willingness to travel, • Good and friendly interaction with colleagues, • Independent, responsible and reliable way of working For more Information contact: Jenny Böhnlein Email: Jennyboehnlein@astrantiatalent.com Phone: +44 7341 890463

The role is remote for people based in the UK What is the job? We are looking for a hands-on, delivery-focused Business Change Specialist to help turn improvement ideas into real, operational change. This role is about making things happen - quickly - in a fast-growing, highly regulated health-tech environment. You will work across the business to implement projects big and small, with a strong focus on improving the end-to-end patient journey. From mapping processes and fixing friction points to embedding new ways of working, you’ll be on the ground driving change, not just designing it. You’ll partner closely with teams throughout the business and a Project Manager on larger initiatives, while owning and delivering your own portfolio of improvements. You will need to be comfortable with pace, ambiguity, and getting stuck in wherever the biggest impact sits. This is an ideal role for someone with strong Lean and customer-journey experience who is pragmatic, scrappy, and biased to action - someone who thrives in a start-up environment and takes real satisfaction from shipping improvements that stick and make life better for patients and teams alike. What will you be doing? Deliver improvement initiatives end-to-end, from problem definition through to implementation and measurable outcomes. Work across the business to lead and support hands-on implementation of changes, ensuring solutions are practical, adopted by teams, and embedded into day-to-day operations. Map, analyse, and improve end-to-end patient journeys, identifying sludge and friction, process defects, and root causes. Apply Lean Six Sigma tools to diagnose issues, design countermeasures, and drive rapid, iterative improvement. Own discrete projects and workstreams, while supporting the wider business on larger programmes as required. Translate insights into clear process documentation (process maps, SOPs, work instructions, controls). Facilitate workshops to align stakeholders on current state, future state, and implementation actions. Coordinate delivery across cross-functional teams, keeping momentum in a fast-paced, changing environment. Track and report on outcomes to ensure changes improve patient experience, efficiency, and quality. Identify risks, blockers, and dependencies early and escalate pragmatically, whilst remaining solution-oriented. Drive standardisation and right-first-time ways of working across operational teams. Use data, customer feedback, and complaints insights to prioritise and shape improvements. Support change adoption through training, communication, and ongoing feedback loops. Act as a versatile problem-solver, able to get stuck into any type of business improvement as priorities shift. Operate with an agile, “get things done” start-up mindset, adapting quickly and prioritising delivery over perfection. Define success measures of initiatives at the outset and use these to validate success/control once delivered. Ensure all changes are compliant with relevant clinical/pharmaceutical regulation and other internal governance requirements. What do you need? Proven experience implementing operational or customer journey improvements in a fast-paced highly-regulated environments. Demonstrable ability to move quickly from analysis to action and deliver tangible change. Solid stakeholder management and facilitation skills across cross-functional teams. Experience supporting project delivery or working within structured and semi-structured project environments. Willingness to travel to Winnersh to meet stakeholders from time to time What we offer: Competitive salary 25 days holiday (rising to 27 after one year and 30 after two years) + bank holidays 5% matched pension Cycle-to-work scheme Enhanced Maternity & Paternity Leave Opportunities for development and growth A dynamic and supportive work environment About Montu Montu UK is a leading digital health company specialising in cannabis-based medicines (CBPM). We are committed to transforming lives by improving access to safe, effective treatments and offering an exceptional standard of care. Our dynamic and supportive work environment is the perfect place for you to grow professionally while making a meaningful impact on patients’ lives.

1 x Permanent position & 1 x 2-year Fixed-term position available Join our Housing Standards team and play a vital role in improving residents' lives across our communities. As a Community Enforcement Officer you will be at the forefront of ensuring homes in the private rented sector are safe, warm, and healthy. About the Role This is a key role within our Private Sector Housing Investigations function. You will manage a varied and often complex caseload, using your knowledge of housing and environmental health legislation to investigate complaints, assess housing conditions, and take proportionate enforcement action where necessary. You will: Lead and manage complex enforcement cases from initial investigation through to resolution Apply relevant legislation (including Housing Act 2004 and associated regulations) to drive compliance Prepare evidence and represent the Council in legal proceedings where required Work closely with residents, landlords, managing agents, and partner agencies Provide specialist advice and guidance to colleagues across the service Contribute to continuous service improvement and the development of best practiceAbout You We are looking for a confident, proactive professional who can manage competing priorities and deliver effective outcomes in a regulatory environment. You will bring: Strong working knowledge of housing, environmental health, or regulatory enforcement legislation Experien...

Salary: Starting Salary at 42,672 per annum, with future progression opportunities to 45,272, plus company vehicle and call out opportunitiesShift Hours: Permanent Planned Heating and Renewables Electrical Engineer Based in Norwich, but travel required throughout Norfolk and North Suffolk Full time, 40 hours a week, Monday Friday Starting Salary at 42,672 per annum, with future progression opportunities to 45,272, plus company vehicle and call out opportunities Permanent Contract About the role We have an exciting opportunity for a Planned Heating and Renewables Electrical Engineer to join our team. The role plays a vital role in carrying out wiring and fault finding of Gas and Renewable Heating (including new boiler external controls wiring and installations) are carried out effectively and efficiently to a satisfactory standard and in line with regulations. Some of the main duties of the role will include: • To carry outwiring and fault finding of Gas and Renewable Heating systems (including new boiler external controls wiring and installations, Combi boiler, S & Y plan heating systems)., • To provide emergency cover for other Electrical related repairs and installations works across responsive repairs, empty homes and planned works (including Aids and Adaptations), • To deal with tenant enquiries, to ensure works are completed to a high standard and in line with regulations to maximise first time fix and reduce call backs and service complaints., • To be involved in the call out rota in providing out of hours service to our residents on a rotational basis. For full details on the role, please see the job description . About You The successful candidate will be proactive, motivated and enthusiastic in providing an excellent service and able to use their own initiative on a daily basis. The ideal candidate will be confident in their ability to problem solve with the ability to fault find with an extensive level of knowledge on Gas and Renewable systems including Air Source Heat Pumps. We are looking for someone that is fully qualified and has: • City and Guilds Electrical Installations NVQ Level 3 2357., • City and Guilds 5357 including AM2S apprenticeship., • City and Guilds 2360 - Part 1 and Part 2., • City and Guilds 2330 Levels 2 and 3., • City and Guilds 2382 (18th Edition of the Wiring Regulations)., • AM2 depending on qualification period., • City & Guilds 2391 Inspection and testing - Desirable, • Renewable heating qualifications, including ASHP, UHWS, accredited qualifications to BPEC level or equivalent is desirable. A driving licence is an essential requirement of this role as travel throughout Norfolk and North Suffolk is required. All team members and colleagues working for Broadland will always be expected to act in a manner that is consistent with our corporate values and behaviours, as detailed in the job description. About Us Broadland Housing Association offers more than 5,700 quality homes across Norfolk and North Suffolk believing that everyone deserves a home that meets their needs; we offer a caring, effective and high-quality service that is fair to everyone. We are one of the top 25 Housing Organisations to work for in the UK and feature in the top 50 organisations to work for in the East of England. As the role require attendance at Broadland premises candidates must live within a 45-minute commute of our Norwich Office (NR1 1HU). Full details can be discussed at the interview process. We offer staff many great benefits such as: • Enhanced annual leave starting from 22 days, plus a day off for your Birthday, a Volunteering Day and a Personal day, • Generous contributory pension scheme, • Access to an Employee Assistance Programme to support you when you need it, • Health Cash Plan claiming for things such as Eye Test and Prescriptions as well as many other wellness and money saving perks, • Company Vehicle provided for business use, • Uniform, PPE and Power tools all provided, • Lots of Training Opportunities, • And many more Please see our Benefits Document available on our website! For full details or to apply, please visit our website: or if you have any queries relating to the role, please contact our recruitment line on and leave a message or email Closing date: midnight on Sunday 28 June 2026

Salary: Starting Salary at 27,025, with future progression opportunities to 28,750 per annumShift Hours: Permanent Scheduler (Compliance) Hybrid Homeworking with office base in Norwich (a minimum of 2 days per week in the office) Full time, 37 hours a week, Monday Friday Starting Salary at 27,025, with future progression opportunities to 28,750 per annum Permanent Contract About the role We have an exciting opportunity for a Scheduler to join our busy Team. To help support our repairs service in delivering effective and efficient scheduling focusing on Electrical Compliance in an aim to help maximise productivity and improve resident satisfaction. Some of the main duties of the role will involve: • Activity scheduling Electrical Inspection Condition Reports (EICR) appointments to be completed in the relevant timescales and ensuring that diaries are scheduled efficiently and proactively for best use of time for our Operatives, • Scheduling electrical remedial works, where required from EICRs within regulatory timeframes, • Communicating effectively at every stage of scheduling and job interaction with the resident to keep them informed in an aim to help reduce complaints in addition to liaising with Operatives, contractors and suppliers to deliver a seamless service. For full details on the role, please see the job description . About You We are looking for someone that is organised, proactive and hard-working. Someone that can manage their time and diaries efficiently and use their own initiative on a daily basis. Experience of working within a customer facing role (or over the phone) where clear and effective communication is essential and experience of working in a similar role, ideally in the housing or maintenance sector is beneficial. The successful candidate will be proficient in using IT and Microsoft programmes and a digital champion for others within Broadland. All team members and colleagues working for Broadland will always be expected to act in a manner that is consistent with our corporate values and behaviours, as detailed in the job description. About Us Broadland Housing Association offers more than 5,700 quality homes across Norfolk and North Suffolk believing that everyone deserves a home that meets their needs; we offer a caring, effective and high-quality service that is fair to everyone. We are one of the top 25 Housing Organisations to work for in the UK and feature in the top 50 organisations to work for in the East of England. We are a Hybrid Homeworking employer and provide the team with the tools to work from home (approx. 60% home and 40% office split). As the role requires attendance at Broadland premises candidates must live within a 75-minute commute of their office location (Norwich, NR1 1HU / NR2 2PL). We offer staff many great benefits such as: • Enhanced annual leave starting from 22 days, plus a day off for your birthday, a volunteering day and a personal day., • Generous contributory pension scheme., • Access to an Employee Assistance Programme to support you when you need it., • Health Cash Plan claiming for things such as eye tests and prescriptions as well as many other wellness and money saving perks., • Utilities allowance to support hybrid home workers, • Lots of training opportunities., • And many more Please see our benefits document available on our website! For full details or if you have any questions regarding this role or any other vacancies at Broadland Housing Association, please contact our recruitment line on and leave a message or email: Closing date: Midnight on Monday 22 June 2026 We reserve the right to close this vacancy before the stated closing date, should we receive sufficient applications.

We have an exciting opportunity for a Legal Counsel to join our UK Litigation team, supporting litigation within Avivas Legal function. This role offers the chance to work within a collaborative and supportive team, managing a varied caseload and advising on a range of litigation matters. Youll play a key role in delivering high-quality legal advice, supporting both routine and more complex claims, and building strong relationships with stakeholders across the business. A bit about the job: You will be joining a committed, caring and collaborative team based in Norwich. We are part of the broader legal team and work closely with our colleagues across the Legal function. We are a busy team that delivers first class legal advice to our broad range of internal stakeholders and defends Avivas position in a variety of interesting litigation matters. This role will involve managing a caseload of small claims and fast track litigation relating to Life Insurance, Critical Illness and Income Protection as well as Claimant recoveries litigation. You will also be supporting senior colleagues on larger and more complex claims and advising the business on complaints that have the potential to escalate to litigation and responding to queries from the business across a range of topics from pre-action guidance to limitation queries and settlement terms. You would have the opportunity to work together, and build strong relationships, with legal and commercial colleagues on a variety of interesting and challenging matters. Skills and experience were looking for: Legal Executive, Solicitor, or barrister entitled to practice in the UKLitigation experience, including a good knowledge of the litigation process and civil procedure rules and experience in investigating, managing and responding to either complaints or pre-action correspondence.Ability to manage relationships with customers, internal stakeholders, third parties and external advisersKnowledge and/or experience of the financial services sector would be beneficialExcellent oral and written communication, drafting, and problem-solving skillsWhat youll get: Our purpose with you today, for a better tomorrow is a promise we make to our colleagues too. And one of the ways we live up to that promise is by investing in you. We want you to shine. Thats why we have so much to offer you: Salary around £44,500 - depending on skills, experience, and qualifications Bonus opportunity 10% of annual salary, depending on your performance and the business Generous pension scheme well contribute up to 14% Aviva-funded Private Medical Benefit?to help you get expert support when you need it Make your money go further - Up to 40%?discount on Aviva products, and other retailer discounts 29 days of paid leave exclusive of public holidays - with the option of buying or selling 5 additional days Up to £1,200 of free Aviva shares per year through our?Matching Share Plan?and share in the success of Aviva with our?Save As You Earn?scheme Brilliantly?supportive policies?including parental and carers leave Flexible benefits?to suit you, including?sustainability options?such as cycle to work Make a difference, be part of our?Aviva Communities?and use your 3?paid volunteering days to help others We take your?wellbeing?seriously with lots of support and tools Take a look?to learn more. Put a salary into this calculator to see what your total Aviva Reward could be. Aviva is for everyone: Were inclusive and?welcome everyone? we want applications from all backgrounds and experiences. Excited but not sure you tick every box? Even if you dont, we would still encourage you to apply. We also consider all forms of flexible working, including part time and job shares. We flex locations, hours and working patterns to suit our customers, business, and you. Most of our people are smart working spending around 50% of their time in our offices every week - combining the benefits of flexibility, with time together with colleagues. To find out more about working at Aviva take a look?here JBRP1_UKTJ

Head of Service Charges, Rent and Income Location: NORWICH - Hybird About the role Seeking an exceptional leader to join us as Head of Service Charges, Rent and Income. This is a pivotal senior role responsible for shaping strategy and delivering high-quality services across service charges, rent setting and income collection for over 7,000 homes, including tenants, homeowners, freeholders, and garages. You will lead a high-performing team, ensuring that all income streams are maximised while remaining fully compliant, transparent, and customer-focused. This is an exciting opportunity to influence organisational strategy, drive innovation, and ensure our services align with evolving legislation and best practice across the housing sector. Key responsibilities Leadership & Strategy Lead the strategic development and delivery of service charge, rent and income services Own and oversee key processes including rent notifications, service charge estimates and actuals, sinking funds, major works accounting, and collections Develop and maintain key policies including Service Charge and Income Collection policies Set and monitor robust KPIs to drive performance and accountability Represent Saffron at regional and national forums, enhancing our profile and influence Identify and respond to legislative, regulatory, and sector changes Operational & Financial Management Oversee the full lifecycle of service charge and rent activity: setting, issuing, reconciliation, and collection Ensure compliance with relevant legislation and regulatory requirements Work closely with Finance to align budgetary controls and maximise income recovery Lead on the management and recovery of income exceeding £43m Identify under-recovery risks and implement mitigation strategies Leadership & People Development Provide visible, values-led leadership across the service Coach, mentor and develop managers and future leaders Build a culture of innovation, accountability, and continuous improvement Enhance organisational understanding of service charges, rent and income Tenant Engagement & Service Improvement Champion a resident-first approach and embed customer feedback into service improvements Drive initiatives that enhance tenant engagement and satisfaction Lead continuous improvement activity informed by performance data and complaints Work collaboratively with internal teams, residents, and external partners About you You will be a highly experienced housing professional with strong strategic, financial and leadership capability. Essential experience & knowledge Significant senior-level experience in social housing or local authority settings Expertise in service charges, rent setting, and income collection across multiple tenures Strong understanding of leasehold management, Section 20 processes, and managing agents Extensive knowledge of housing legislation, including the Landlord & Tenant Act 1985 and Housing Acts Experience developing policies, leading change, and presenting to Boards or governance groups Proven track record of leading high-performing, customer-focused teams What we offer A senior leadership role with real strategic influence The opportunity to shape and modernise key services A collaborative, values-led organisational culture The chance to make a meaningful difference to our residents Additional information This role is subject to a Basic Disclosure and Barring Service (DBS) check. Blue Arrow is proud to be a Disability Confident Employer and is committed to helping find great work opportunities for great people #J-18808-Ljbffr

Head of Service Charges, Rent and Income Location: NORWICH - Hybird About the role Seeking an exceptional leader to join us as Head of Service Charges, Rent and Income. This is a pivotal senior role responsible for shaping strategy and delivering high-quality services across service charges, rent setting and income collection for over 7,000 homes, including tenants, homeowners, freeholders, and garages. You will lead a high-performing team, ensuring that all income streams are maximised while remaining fully compliant, transparent, and customer-focused. This is an exciting opportunity to influence organisational strategy, drive innovation, and ensure our services align with evolving legislation and best practice across the housing sector. Key responsibilities Leadership & Strategy Lead the strategic development and delivery of service charge, rent and income services Own and oversee key processes including rent notifications, service charge estimates and actuals, sinking funds, major works accounting, and collections Develop and maintain key policies including Service Charge and Income Collection policies Set and monitor robust KPIs to drive performance and accountability Represent Saffron at regional and national forums, enhancing our profile and influence Identify and respond to legislative, regulatory, and sector changes Operational & Financial Management Oversee the full lifecycle of service charge and rent activity: setting, issuing, reconciliation, and collection Ensure compliance with relevant legislation and regulatory requirements Work closely with Finance to align budgetary controls and maximise income recovery Lead on the management and recovery of income exceeding £43m Identify under-recovery risks and implement mitigation strategies Leadership & People Development Provide visible, values-led leadership across the service Coach, mentor and develop managers and future leaders Build a culture of innovation, accountability, and continuous improvement Enhance organisational understanding of service charges, rent and income Tenant Engagement & Service Improvement Champion a resident-first approach and embed customer feedback into service improvements Drive initiatives that enhance tenant engagement and satisfaction Lead continuous improvement activity informed by performance data and complaints Work collaboratively with internal teams, residents, and external partners About you You will be a highly experienced housing professional with strong strategic, financial and leadership capability. Essential experience & knowledge Significant senior-level experience in social housing or local authority settings Expertise in service charges, rent setting, and income collection across multiple tenures Strong understanding of leasehold management, Section 20 processes, and managing agents Extensive knowledge of housing legislation, including the Landlord & Tenant Act 1985 and Housing Acts Experience developing policies, leading change, and presenting to Boards or governance groups Proven track record of leading high-performing, customer-focused teams What we offer A senior leadership role with real strategic influence The opportunity to shape and modernise key services A collaborative, values-led organisational culture The chance to make a meaningful difference to our residents Additional information This role is subject to a Basic Disclosure and Barring Service (DBS) check. Blue Arrow is proud to be a Disability Confident Employer and is committed to helping find great work opportunities for great people #J-18808-Ljbffr

Title: Communities Manager Contract Type: FTC until February 2027, Full Time 35 hours per week Salary: £45,743 per annum to £50,838 per annum (Regional salary), dependant on experience Grade: 9 Reporting Office: Delamere and Winsford, Cheshire Persona: Site based Closing Date: Thursday 25 th June, 2026 Interview Dates: Wednesday 8 th July, 2026 (In-Person Interview) Benefits include: Excellent pension plan (up to 6% double contribution), 28 days Annual Leave rising to 31 days with length of service + Bank Holidays, Westfield Health Cash Plan, non-contributory life assurance, up to 21 hours volunteering paid days, lifestyle benefits, Employee Assistance Programme and many more ... Early applications are encouraged as we reserve the right to close the advertisement and interview earlier than stated. L&Q reserve the right not to progress applications from candidates with 3 or more unsuccessful applications/interview processes with L&Q in the previous 24 months. Join our Communities Team in the North West at L&Q: • Come and lead our resident liaison activities on two major remediation projects in Delamere and Winsford in Cheshire., • The role will lead the successful delivery of resident liaison activities on these sites where major works are happening in and around residents' homes. The role will provide visible best practice management for the team across both projects., • The role is a maternity leave cover that reports into the Senior Communities Manager in our Property and Investment division. If this sounds like you, we would love for you to apply! Your impact in the role: • Leading a team of two Communities Coordinators to deliver resident engagement on two remedial works schemes in Cheshire, • Actively problem solve, provide on the ground solutions and be comfortable dealing with challenging situations on site., • Maintain effective working relationships with internal construction and project teams, as well as external stakeholders, making the best use of L&Q resources and support the wider group strategy., • Effectively manage resident complaints and stakeholder queries., • Collaborate with counterparts based in East and West London and be able to deputise for the Senior Communities Manager when required. What you'll bring: • You will be an experienced people manager with demonstrable experience of effectively managing site-based and remote staff on challenging projects to contribute positively to high performance., • A passion for delivering high quality communications, resident engagement and project planning., • Experience of public speaking and leading resident meetings., • Knowledge of leading effective communications associated with regeneration, remediation or development-based projects., • Strong attention to detail, with the ability to source and present innovative solutions., • Strong track record of using project programme software, including developing complex programmes., • Demonstrable stakeholder management skills, with the ability to influence and collaborate with a wider range of stakeholders. We look forward to reviewing your application, and hearing about the genuine experiences and skills you could bring to our organisation. L&Q reserve the right to not accept statements that exceed 500 words. About L&Q: We're one of the UK's leading housing associations and developers. We were founded on a simple belief: high quality housing is vital for people's health, happiness and security. Everyone deserves a quality home that gives them the chance to live a better life. 250,000 people call our properties 'home', and we're proud to serve diverse communities across London, the South East and North West of England. At L&Q, people are at the heart of our business and our success depends on employing the best people and getting the best from them. The foundation of everything that we are is built on our corporate values and behavioural framework , which outlines our core expectations and should be demonstrated at all times, and all levels, when representing L&Q. L&Q strongly believe a diverse and inclusive workforce is important, and inclusion is part of our core values and everyday working practices. We make hiring decisions based on your experiences, skills and merits and we are recognised externally for our commitment to inclusion. We are a Stonewall Diversity Champion, a Disability Confident (Committed) employer and have signed the Time to Change Employer Pledge to demonstrate our commitment to end mental health discrimination in the workplace. Click here to read more. If you require any reasonable adjustments at any stage during this process, including application stage, please email At L&Q, sustainability is at the heart of what we do. We recognise the responsibility we hold as one of the UK's largest housing associations. Click here to find out more about L&Q and why you should join us! #TJ JBRP1_UKTJ

Quality Assurance Inspector (Beet Intake) Job Title: Quality Assurance Inspector (Beet Intake) Salary: £15 per hour Location: Wissington, Norfolk Working Hours: Indicative shift times are 05:00 17:00, Monday to Saturday and 06:00-16:00 on Sunday. Breaks are paid and are included in the above shift times. Further details will be provided at interview. Contract Type: Fixed Term Contract September 2026 March 2027. You must be available to attend a training day in Wissington, Norfolk, during the first week of September 2025, and you must be available for the full campaign duration. The National Farmers Union (NFU) is the biggest farming organisation in the UK. We're proud to make a difference for all our members, by shaping attitudes towards British farming and leading the charge on a range of major issues, from climate change and food standards to rural crime and broadband rollout. Purpose of the role & how you will contribute: This critical role involves monitoring the intake and sampling activities of British Sugar on behalf of NFU and the UK sugar beet growers to ensure compliance with agreed Beet Intake and Sampling procedures. As part of the NFU Sugar beet intake team you will be responsible for ensuring that all agreed checks and procedures are correctly followed by British Sugar, reporting any non-conformances. This will require you to be active and observant throughout the day ensuring standards are maintained. You will also be the first point of contact for the beet growers dealing with their enquiries and complaints as they arise, together with some basic documentation and recording of activities. You will also seek continuous improvement opportunities to enhance performance and operations. What youll bring: • Excellent spoken and written English, • Ability to follow rules and procedures and to be comfortable challenging non-conformances when they arise, • Strong communication skills and ability to engage effectively with people across all levels with tact and discretion, • Computer literate and able to input data accurately., • Experience using Microsoft Excel, • Organised and methodical with attention to detail, • Punctuality and reliability, • Ability to work unsupervised using your own initiative, • Previous experience of quality control would be beneficial but full training will be provided, • Full current driving license and access to your own vehicle, with class 1 business insurance, • Willingness to work unsociable hours, to include weekends and bank holidays, • Must live within a reasonable distance of the site., • Awareness of Health and Safety procedures and safe working practices. You will be based at the British Sugar Factory, Wissington and will work alongside British Sugar staff as they operate the beet intake for the seasonal campaign. You may from time to time be required to cover shifts at other sites, for which you will be paid mileage and hours on site at time and a quarter. Why choose us? Join us and youll find an organisation that encourages and enables you to achieve your full potential. In return you will be rewarded with a full range of benefits including: • Competitive shift pay, • Company funded health Cashplan, • Competitive Pension and Life assurance, • 5.6 weeks annual leave per year (pro-rata), • 1 additional NFU day paid at the end of the campaign, contingent on attendance and completion of the full campaign, • Employee Assistance Programme to help you deal with lifes challenges, • Death in service life assurance, • Full training and PPE are provided Who we are Every day, we're the voice of around 43,000 British farmers and growers who produce food, making sure their concerns are heard at the heart of government both online and locally. This means developing strong relationships with everyone from NFU colleagues to government ministers. So, as well as having a high profile in both the media and Westminster, we work with and support local members through a network of regional and county offices across England and Wales. Join us We encourage you to apply as soon as possible. If we decide we've found the right person for the role, we reserve the right to withdraw this advert and close applications before the closing date. REF-229 169 JBRP1_UKTJ

At Morson Nexus, we connect people, learning and opportunity across the industries that keep the world moving. From construction and infrastructure to power, green energy and water, we deliver solutions that are as operationally sharp as they are strategically focused. We are looking to appoint a Lead Trainer to deliver both online and classroom-based training. Delivery will include accredited (CITB Site Safety Plus), NEBOSH, IOSH, Building Safety Act and non-accredited training courses. You will also lead on projects such as the development of new courses and course materials as required. Key Duties & Responsibilities: • Delivery of accredited (e.g CITB, NEBOSH, IOSH) and non-accredited training courses –classroom based and online – to the highest standard and in line with awarding body requirements., • Leading by example and supporting more junior tutors, • Be a technical lead on Health & Safety supporting the wider business, • Ensuring you have available all relevant equipment required to deliver each training course., • Maintaining a record of Continuous Professional Development., • Providing positive and developmental feedback to candidates in a professional manner, • Passing any sales leads/enquiries from delegates to the sales team., • Supporting the Sales teams with any technical enquiries, • Reporting immediately any genuine complaints to the Quality Manager for investigation., • Assist in companywide projects (e.g development of new courses or securing new accreditations)., • Understanding of 3B courses and confidence advising clients, • Attend client meetings with the sales team as required, • Ensuring all paperwork is completed accurately and returned in line with Nexus processes Essential Skills & Experience: • Excellent attention to detail, • Confidence to deliver training to a classroom and online through video software, • Excellent time management skills and ability to organise own workload, • Positive attitude and willingness to learn, • Minimum of 3 years' experience in management and construction Desirable Skills & Experience: • Award in Education & Training or equivalent adult teaching qualification, • NEBOSH Construction Certificate or Occupational Health & Safety NVQ at Level 5 or above, • Membership of IOSH at Tech level or above, • Experience of delivering training either in a classroom or online JBRP1_UKTJ

Customer Service Representative Red Recruitment is recruiting a Customer Service Representative for our client based in Norwich who specialise in 24/7 Care solutions on a temporary basis. This role is perfect for someone with an empathetic approach, who likes working in a fast-paced environment, delivering outstanding customer experiences to vulnerable customers. You will be speaking with customers, collecting payments, and setting up direct debits. Benefits and Package for Customer Service Representative: Salary: £12.81 per hour. Hours: 37.5 Hours Per Week - Shift pattern Monday - Sunday Between 7am - 8pm Contract: Temporary Location: Norwich - Hybrid Discounts on everything from groceries and shopping through to holidays, insurance, days out, restaurants and more 24/7 employee assistance programme with an easily accessible app! Family and Friends discounts on our services & products Pension Scheme, up to 3% Company matched Free on-site parking Key Responsibilities of Customer Service Representative: Handle inbound and outbound customer enquiries across telephone, email, and digital channels in a professional and timely manner. Provide accurate information, guidance, and support to customers, resolving issues at first contact where possible. Record and update customer details and case notes accurately within the contact centre systems. Escalate complex issues to senior colleagues or specialist teams in line with procedures. Adhere to all company policies, regulatory requirements, and service standards. Meet individual and team performance targets including response times, quality measures, and customer satisfaction scores. Manage sensitive or challenging conversations with discretion and professionalism, ensuring vulnerable customers are supported appropriately. Contribute to continuous service improvement by identifying recurring issues and suggesting solutions. Participate in regular training and coaching sessions to maintain product knowledge, compliance awareness, and service skills. Key Skills and Experience of Customer Service Representative: Experience in customer objection handling and complaints Excellent internal and external emotional intelligence and relationship management skills Proficient in computer software and technology platforms, especially CRM and Microsoft Office Highly organised and accurate Excellent listening skills Outstanding communicator Present information clearly, concisely, accurately and in ways which promote understanding Self-driven and able to raise standards of quality and productivity when required Exposure to cash collection a significant bonus NVQ level 2/3 in Customer Service / Business Administration - desirableIf you have the relevant skills and experience as a Customer Service Representative and are interested in the position, please apply now! Red Recruitment (Business)

Independent Living Manager Location: Long Stratton, Norwich, Norfolk We have an exciting opportunity for an Independent Living Manager to lead and develop Saffrons Independent Living services, ensuring they are safe, compliant, person-centred, and financially sustainable. Key Responsibilities Include: Provide leadership to Independent Living Team, estates, and tenancy management. Ensure the delivery of high-quality, person-centred housing support that enables residents to live safely and independently. Write, review, and maintain departmental policies, procedures, and guidance covering service delivery, safeguarding, complaints handling, tenancy/leasehold management, service charges, and health & safety. Ensure compliance with housing law, health & safety, fire safety, Equality Act, GDPR, adult safeguarding legislation, and (where applicable) CQC frameworks. Own the end-to-end complaints process, ensuring timely, fair, and resident-focused resolutions and clear remedies. Provide leadership and oversight to ensure the team, work collaboratively with wider Tenant Services, promoting compliance with tenancy agreements, proactively addresses breaches, and supports sustainable and successful tenancies. Oversee leasehold services, lease compliance, resident consultations, alterations, and dispute resolution. Build strong partnerships with Local Authorities, health providers, care agencies, and other organisations. For a full list of responsibilities please see the attached Role Profile Our Ideal Candidate Will Have: Educations and Qualifications: Educated to degree level or qualified by experience (E) Management qualification (D) CIH Level 3 or higher, or the ability to obtain (D) Experience: Managing multidisciplinary teams and external contracts (E). Extensive leadership experience in supported housing, social care, or independent living (E). Financial acumen and risk management expertise (E). Commissioning services; partnership working across housing/health/VCSE (E). Contract management and supplier performance (E). Extensive experience of CQC-regulated environments and quality frameworks (E). Managing complaints and Ombudsman cases; drafting formal responses ad implementing determinations (E). Leasehold/service charge management within social housing context (E). Skills, Knowledge and Abilities: Strong understanding of safeguarding, housing compliance, GDPR, Equality Act (E). Complaint managing best practice, two-stage procedures and learning culture (E) Knowledge of leasehold frameworks, Section 20 consultation, and resident rights (D) Excellent communication; written responses, committee papers, resident-friendly messages (E). IT proficiency (MS Office, housing systems, digital engagement tools) (E). Personal Attributes: Emotional resilience and ability to manage complex situations. Inclusive leadership; coaching style, growth mindset. Full UK driving licence and the ability to travel independently (E). Please note this role is subject to a Basic Disclosure and Barring Service check Closing date: 28 th June 2026 Shortlist date: 29 th June 2026 Interview date: TBC TPBN1_UKTJ

QHSE Manager /Norwich/ Permanent – salary up to £60k per annum Position 1 Recruitment are currently seeking an experienced QHSE Manager tojoin our client’s innovative design and engineering manufacturing site based in Norwich. The QHSE Manager will be responsible for leading and continuously improving the Quality, Health, Safety and Environmental (QHSE) management systems across the manufacturing facility, with a strong emphasis on quality assurance, customer satisfaction, process improvement and operational excellence. The QHSE Manager will champion a proactive quality culture throughout the business, driving compliance, continuous improvement and best practice across all operational areas. Key Requirements: • Lead and maintain the company’s QHSE systems in line with ISO 9001, ISO 14001 and ISO 45001 standards., • Drive a strong culture of quality, health & safety, environmental compliance and continuous improvement across the site., • Manage internal/external audits, non-conformances, corrective actions and compliance reporting., • Investigate customer complaints, incidents and root causes, implementing effective CAPA processes., • Work closely with production, engineering and suppliers to improve product quality, processes and operational performance., • Monitor QHSE KPIs, analyse trends and identify improvement opportunities., • Ensure compliance with all relevant legislation, customer requirements and industry standards., • Deliver QHSE training, guidance and support to employees and management teams., • Lead continuous improvement initiatives using Lean and problem-solving methodologies., • Support sustainability initiatives, waste reduction and environmental performance improvements. Requirement: • Degree or equivalent qualification in Quality, Engineering, Manufacturing or a related discipline preferred., • Relevant QHSE certifications desirable (ISO 9001 Lead Auditor, NEBOSH, IOSH, Six Sigma, ISO 14001)., • Minimum 5 years’ experience in a QHSE or Quality Management role within manufacturing., • Strong knowledge of ISO 9001, ISO 14001 and ISO 45001 standards., • Experience leading audits, CAPA processes, root cause analysis and continuous improvement initiatives., • Knowledge of Lean Manufacturing and Six Sigma methodologies., • Strong leadership, communication and stakeholder management skills., • Excellent problem-solving, analytical and organisational abilities., • Proficient in Microsoft Office and QHSE management systems., • Self-motivated with a proactive, customer-focused approach

Service Charges & Rents Manager Saffron Barn, Long Stratton About Us At Saffron Housing Trust, we are committed to providing high-quality homes and services to over 7,000 residents. We pride ourselves on transparency, value for money, and putting our customers at the heart of everything we do. The Role We are looking for a highly skilled and customer-focused Service Charges & Rents Manager to lead the delivery of our service charge and rent management function. This is a key operational leadership role responsible for the end-to-end management of service charges, rent setting, billing, compliance, and customer engagement across our housing portfolio. You will ensure fairness, transparency, and accuracy while driving continuous improvement and delivering excellent outcomes for our residents. You will also deputise for the Head of Service Charges, Rent and Income Collection when required. Key Responsibilities Service Charge Budgeting & Forecasting Lead the development and management of annual service charge budgets Monitor income and expenditure, ensuring accuracy and financial control Work collaboratively across departments to ensure budgets reflect true service costs Maintain up-to-date forecasts and financial insight Billing & Administration Oversee annual rent and service charge setting and issuance Ensure accurate and timely billing in line with legislation and best practice Manage calculation and apportionment of charges across all properties Issue annual statements, including sinking fund reporting Ensure correct billing for freeholders, utilities, and complex developments Oversee accurate application of rent and charges to accounts Compliance & Regulatory Management Ensure full compliance with housing legislation including the Landlord & Tenant Act and Leasehold Reform Act Maintain and update policies in line with regulatory and sector changes Lead audit activity and act as key liaison with external auditors and regulators Ensure statutory reporting obligations are met in full Resident Engagement & Communication Deliver clear, transparent communication to residents on all charges Manage and resolve queries, complaints, and disputes professionally Lead resident engagement activities including meetings and briefings Promote understanding of value for money and service delivery Contract Management & Service Delivery Work cross-functionally to ensure service delivery aligns with contractual agreements Monitor service costs and ensure they are accurately reflected in charges Support oversight of SLAs and performance metrics Ensure high standards and value for money across all services Process Improvement & Transformation Drive continuous improvement across service charge and rent processes Lead system and technology enhancements Improve efficiency, accuracy, and customer experience Provide training and support to colleagues Leadership & Team Development Lead and develop a high-performing, customer-focused team Champion a culture of excellence, accountability, and innovation Set and monitor performance and customer satisfaction targets Use data and feedback to improve service delivery Blue Arrow is proud to be a Disability Confident Employer and is committed to helping find great work opportunities for great people

As a Complex Complaints Specialist (internal title - Specialist Care Manager) you will be responsible for taking ownership of our very complex customer complaints and use your natural curiosity, tenacity, active listening, and relationship building skills and your ability to connect to investigate,

We are hiring a Senior Complaints Administrator, based in Redhill or Leeds, to support the LifeSight Complaints Manager in handling member complaints and expressions of dissatisfaction. Liaise with internal departments to analyse root causes of complaints and report this into the LifeSight Complaint

This is a casual, part-time role offering flexible working.As a Bank Senior Care Assistant at a Barchester care home, you'll look after the different needs of our residents to enable us to deliver quality, person-centred care and support.Your role will involve supervising and inspiring a team of ded

Unity is advertising this opportunity on behalf of our client.All applications will be directed to our client.Are you an experienced cleaner looking for flexible work that fits around your life?.Whether you’re looking to fill gaps between other jobs or build a full-time income on your terms, this