Complaints jobs in NorwichCrear alertas

Job Title: Registered Care Manager Salary: £35000-£45000 per annum (Based on experience) The Care Manager Role: We are seeking an experienced and compassionate care manager to join our team. In this role, you will be responsible for overseeing the delivery of care services, managing a team of care staff, and ensuring that our clients receive the highest standard of care. The ideal candidate will have a strong background in care management, excellent leadership skills, and a deep commitment to providing person-centered care. About Us: Verity Healthcare Limited is a trusted provider of high-quality care services dedicated to enhancing the lives of individuals in our community. We provide domiciliary care services and are committed to delivering compassionate and personalized care that meets the unique needs of each of our clients. Our team of professionals is passionate about making a positive difference in the lives of those we serve. Care Manager Key Responsibilities: Oversee the day-to-day operations of care services, ensuring that all clients receive high-quality, person-centered care. Manage, support, and mentor a team of care staff, including scheduling, performance evaluations, and ongoing training. Develop and implement individualized care plans in collaboration with clients, families, and healthcare professionals. Conduct regular assessments and reviews of care plans to ensure they meet the changing needs of clients. Ensure compliance with all relevant regulations, standards, and policies, including CQC requirements. Handle client inquiries, concerns, and complaints, resolving issues in a timely and effective manner. Monitor and manage the budget for care services, ensuring efficient use of resources. Maintain accurate and up-to-date records, including client care plans, staff schedules, and incident reports. Build and maintain positive relationships with clients, families, staff, and external stakeholders. Care Manager Requirements: Proven experience as a care manager or in a similar role within the healthcare or social care sector. Must have a full UK driving license. Strong understanding of care regulations, standards, and best practices. Excellent leadership and people management skills, with the ability to inspire and motivate a team. Exceptional communication and interpersonal skills, with a compassionate and empathetic approach. Ability to develop and implement effective care plans tailored to individual client needs. Proficiency in managing budgets, resources, and scheduling. Relevant qualifications in health and social care, such as a Level 5 Diploma in Leadership for Health and Social Care. Experience with CQC inspections and compliance is highly desirable. Benefits: Competitive salary with opportunities for career progression. Comprehensive health and wellness benefits. Support for ongoing professional development and training. Flexible working arrangements and a supportive work environment. The opportunity to make a meaningful difference in the lives of clients. How to Apply: If you are a dedicated care manager with a passion for delivering exceptional care, we would love to hear from you. Our Commitment to Safer Recruitment: Verity Healthcare is committed to safeguarding and promoting the welfare of our clients. As part of our safer recruitment process, all successful applicants will be subject to a thorough vetting process, including Enhanced Disclosure and Barring Service (DBS) check. Verification of qualifications and experience. Comprehensive reference checks, including a recent employer reference.

Site Technical Manager Norwich Interim - 3 months - Immediate start required The role The Site Technical Manager will lead and champion a strong food safety and quality culture across the site, ensuring standards are embedded across both technical and operational teams. You will be accountable for ensuring compliance with customer, retailer, and certification requirements, while supporting the delivery of customer, brand, and business objectives. This role sits as part of the site leadership team and works closely with operations, commercial, and central technical functions. Key responsibilities Leadership and management • Lead and promote cross-functional ownership of food safety and quality across the site, • Provide clear leadership and direction to the technical function, • Contribute to site technical strategy, vision, and continuous improvement, • Lead technical response during product incidents and recalls, • Act as a member of the site senior leadership team and technical leadership forum, • Lead and maintain HACCP systems, including review and evolution, • Drive a risk-based approach to food safety management, • Ensure compliance with customer policies, retailer codes of practice, and external certifications, • Set, embed, and validate GMP and factory standards through training and audit, • Manage the internal audit programme to drive improvements in standards and quality, • Ensure effective management of incidents, recalls, and traceability, • Lead data-driven investigations with clear root cause analysis and sustainable corrective actions, • Maintain and challenge prerequisite programmes, • Own and maintain the QMS and food safety systems in line with BRC and retailer standards, • Lead day-to-day management of BRC and retailer audits, including close-out of non-conformances, • Support and challenge co-packers to meet accreditation and customer requirements, • Manage external laboratory testing programmes for raw materials and products, • Oversee allergen management, risk assessment, verification, and validation, • Manage site hygiene standards, GMP audits, non-conformances, and concessions, • Ensure effective investigation, communication, and reporting of customer complaints, • Measure, trend, and report performance against internal and customer KPIs, • Lead all technical aspects of customer visits and audits, • Build strong, collaborative relationships with customers, • Develop and deliver robust customer quality plans, • Ensure customer complaints and technical queries are managed effectively, • Work closely with commercial and operational teams to manage customer requests About you Qualifications and experience • Degree or equivalent in Food Science or a related discipline, • Minimum 10 years’ experience in FMCG or a similar manufacturing environment, • Strong experience leading technical teams, • HACCP Level 3, • Experience working with retailer quality systems, • BRC audit and compliance experience, • A credible and confident people leader, • Excellent communication and presentation skills, • Strong relationship-building capability, • Highly organised with strong attention to detail, • Solutions-focused with strong problem-solving skills, • Passionate about developing people and building capability, • Up-to-date knowledge of food safety, quality, and consumer trends, • Resilient, driven, and comfortable operating in a fast-paced environment If this sounds like the right fit for your next career move, I’d love to speak with you! Or click “Apply Now” to be considered for this vacancy. The Advocate Group is a leading recruitment partner, based in the UK, to the FMCG and consumer product sectors. We are an equal opportunities employer and welcome applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation, or age. By applying for this role, you are agreeing to our Privacy Policy, which can be found on our website. Please note that The Advocate Group is acting as an employment agency for this vacancy.

Executive Assistant Organisation Norfolk Citizens Advice Bureau Location Norwich, Norfolk, travelling to other sites as required Contract type Permanent Salary FTE £27,500 per annum Hours 22.5 to 37 hours per week DBS check A DBS check will be required for the successful applicant Date posted 27 January 2026 Closing date 15 February 2026 About Norfolk Citizens Advice Norfolk Citizens Advice is a trusted local charity supporting thousands of people each year across seven offices in Norfolk. With around 50 staff and 125 volunteers, we provide free, confidential and impartial advice to help people resolve their problems, improve their wellbeing and navigate difficult times. Our work covers a wide range of issues, including benefits, debt, housing, employment, discrimination and consumer rights. We are proud to help people find independence, security and stability at moments when they need it most. We are also committed to influencing change by raising awareness of the issues faced by local residents and working with partners to improve policies and services. About the Role The Executive Assistant plays a pivotal role in ensuring strong governance, effective coordination of the Board of Trustees, and smooth organisational operations. Working closely with the Chief Executive Officer (CEO), Trustees, and the wider Leadership Team, the postholder provides high-quality administrative, governance and organisational support. At Norfolk Citizens Advice we are looking for a Executive Assistant to join our team. The Executive Assistant plays a vital role in supporting strong governance and ensuring the smooth day-to-day operations. Working closely with the CEO, Trustees, and Leadership Team, you will provide high-quality administrative and governance support to keep our work coordinated and effective. Key area of responsibility · Manage the CEO’s, diary and inbox and workload management. · Act as secretariat for Board and committee meetings; schedule meetings, prepare/distribute papers, and draft minutes. · Maintain governance policies and procedures ensuring compliance and timely reviews · Coordinate annual governance activities (Board cycle, AGM, away days) · Support compliments and complaints processes with accurate recordings and timely responses · Maintain accurate and timely H&S documentation · Assist with data, reporting, and system administration What we look for We provide full training for our roles. However, we will favour applicants who demonstrate the following experience: · Up-to-date knowledge and understanding of equality, diversity and inclusion and its application to the provision of accredited advice · Knowledge of a range of advice issues and an ability to identify safeguarding concerns and how to make onward referrals to the appropriate authority · Knowledge of specific advice issues relating to welfare benefits (including Universal Credit), Debt, Housing and Employment · Good IT knowledge and an ability to support clients in accessing information using IT systems · Previous experience as an accredited adviser in a similar work environment · Experience of supporting volunteers Please note that you will likely be subject to a DBS and Right to Work Check. Benefits include: 25 days annual leave plus bank holidays (2 to be taken before the August bank holiday and 3 days between Christmas & New Year (Pro rata if part time). For further information go to our website. How to apply To apply please click the 'apply' button. Closing date: Sunday 15th February 2026 Interviews will be held on Thursday 19th or Thursday 26th February.

Housing Officers, Repairs, Neighbourhood Services) to gather information and resolve issues * Maintain accurate records of complaints and actions taken, ensuring compliance with corporate policies and regulatory requirements * Prepare reports on complaints trends, outcomes, and ser

An Assistant Manager is the go-to person in the store on shift.You will be there to help inspire your colleagues to deliver the best customer experience in the business and help overcome any issues you come across.Due to the service that Wickes provides, you would be required to help multiple functi

A recruitment agency is seeking a Complaints Review Officer to join their team in Tower Hamlets. The role involves investigating complaints at stage 2 for Housing Ombudsman cases, requiring experience in complaint investigation.

An Assistant Manager is the go-to person in the store on shift.You will be there to help inspire your colleagues to deliver the best customer experience in the business and help overcome any issues you come across.Due to the service that Wickes provides, you would be required to help multiple functi

A UK-based enforcement oversight body is looking for an Investigator to conduct thorough investigations into complaints against enforcement agents.

A customer-focused housing organization is seeking a Complaints Resolution Partner in Peterborough.

A leading wealth management firm in the UK seeks a Complaints Investigator on a fixed term remote contract for 9 months. The role involves investigating and resolving complaints, liaising with stakeholders, and ensuring compliance with regulations. Ideal candidates have experience in complaints inve

Complaints Review Officer, Tower Hamlets. Vitalis are recruiting for an experienced Complaints Review Officer to work in a team in Tower Hamlets.

We’re looking for a customer focused, curious and resilient Complaints Resolution Partner to join our busy Complaints team. Meticulous attention to detail, accuracy, and excellent verbal and written communication skills are crucial as we strive to resolve complaints with a positive outcome. You ma

Ensure the practice's complaints process adheres to the NHS Complaints Regulations 2009, CQC Regulation 16 (receiving and acting on complaints), and CQC Regulation 17 (good governance and learning from feedback). As the complaints lead, you will act as the central point of contact for all formal and

Reporting directly to the Head of Risk and Compliance, you will have the unique opportunity to take ownership of the complaints and fraud space. Lead Investigations: Investigate complaints, predominantly relating to vehicle issues, applying the FCAs complaint handling rules and relevant legislatio

Be the first point of contact for complaints and escalate as required. Acknowledge, categorise and manage complaints from initial contact to final response. Maintain up-to-date records of complaints, learning actions and outcomes; ensure timeliness per TLCP procedures.

A leading housing association in Greater London is seeking a Complaints Investigator to enhance the resident experience by effectively resolving complaints. The successful candidate will manage complaints from initiation to resolution, ensuring fairness and compliance with regulatory standards.

An NHS GP practice in Lancashire is seeking an experienced complaints lead to oversee patient feedback management and ensure compliance with NHS standards. This crucial role requires excellent communication, strong organisational skills, and experience in complaints management. The successful candid

A healthcare provider in the UK is seeking a complaints lead for a fixed term role until August 2026. The successful candidate will manage patient feedback and complaints, ensuring adherence to NHS standards. Responsibilities include coordinating the complaints process, drafting responses, and colla

In January 2025 we launched our complaints handling function and are now receiving approximately 100 complaints per month. Conduct thorough investigations into complaints regarding enforcement agents, determining if processes were followed correctly and if individuals were treated fairly.

A well-established B2B lender in the UK is seeking an experienced Complaints Handler for their risk and compliance function. This role involves managing customer complaints, ensuring they are resolved fairly and in compliance with regulatory requirements.

To investigate and resolve all regulated complaints in a fair and impartial manner. Ultimately focused on resolving complaints fairly and ensuring that ‘good customer outcomes’ are realised both now and in the future. Previous experience as a Complaints Investigator desirable.

A well-known financial services provider is hiring a Specialist Service Consultant to enhance customer experiences through effective complaint handling.Candidates should possess strong customer service and communication skills, with a proven background in resolving customer issues.The role supports

A local government authority in the West Midlands seeks a Housing Complaints and Quality Officer to investigate housing complaints and enhance service delivery.

This role plays a critical part in ensuring complaints are investigated thoroughly, resolved fairly, and handled in line with regulatory requirements and internal policies. Acknowledge complaints within required timeframes and maintain clear, professional communication with customers throughout the

Maintain accurate complaints and enquiry data and contribute to reporting and service improvement. Key requirements for the successful Housing Complaints and Quality Officer are:. Experience investigating and responding to complex complaints.

In this key role, you'll take ownership of complaints from start to finish, working to resolve issues effectively, restore customer trust, and drive continuous improvement across the organisation. Managing and investigating complaints thoroughly and impartially. Supporting positive external relation

We're looking for a Complaints Business Partner (CBP) to drive organisational learning through complaints, managing our most complex cases and embedding processes and capabilities across teams to ensure insights inform strategy and improve resident outcomes. As a trusted partner to senior leaders, y

A leading UK banking organization is seeking a Complaints Team Leader to coach a team of Case Handlers and ensure excellent customer outcomes.

To take things to the next level, we're seeking a sharp and driven Complaints and Fraud Investigator who is passionate about delivering the best service to customers and protecting our business. We are searching for an exceptional Complaints and Fraud Investigator to join our dynamic team. Reporting

Contribute to learning lessons events and keep complaints pages on the website up to date; conduct complainant satisfaction surveys. Maintain knowledge of NHS Complaints Regulations. Be the first point of contact for complaints and escalate as required.

A pioneering fintech firm in Greater London seeks a Complaints and Fraud Investigator to lead investigations, enhance customer experience, and drive continuous improvement.

Ultimately focused on resolving complaints fairly and ensuring that ‘good customer outcomes’ are realised both now and in the future. About YouPrevious experience as a Complaints Investigator desirable. You will have experience in dealing with regulatory complaints within a Financial Service

Ensure the practice's complaints process adheres to the NHS Complaints Regulations 2009, CQC Regulation 16 (receiving and acting on complaints), and CQC Regulation 17 (good governance and learning from feedback). As the complaints lead, you will act as the central point of contact for all formal and

Responsibilities include managing complaints, providing excellent customer service, and collaborating with colleagues. The role requires experience in social housing, complaints management, and strong communication skills.

A fintech car finance company in Greater London is seeking a Complaints and Fraud Investigator to enhance customer experiences and execute fraud investigations. The role includes investigating complaints, driving continuous improvement, and supporting vulnerable customers.

As a Complaints Investigator, you’ll be at the heart of our Complaints Service, making sure residents feel heard and their concerns are resolved fairly and effectively. NHG introduced a centralised complaints function in July 2024, and we've already transformed the way we manage complaints, but we

The position includes responsibilities like managing complaints, ensuring legal compliance, and serving as a technical contact for clients.

A leading restaurant chain in the UK is seeking a Senior Customer Support Manager to lead the team responsible for handling customer complaints.

A leading financial services provider is seeking a Complaints Investigator to conduct fair investigations and resolve complaints while adhering to regulatory standards.

A respected financial services organization in Epsom and Ewell is seeking a Complaints Resolution Specialist. You will be responsible for investigating and resolving complaints impacting financial and regulatory aspects while driving client-centric changes.