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Customer Care Co-ordinator Based: Southampton Our client is an iconic watch brand with wealth of historical presence. Due to an ever-growing team, they are looking for an energetic yet organised Customer Care Coordinator to join their team in Southampton. This opportunity will give the successful person the chance to be part of a strong expanding retail network with one of the world’s most popular brands. Job Description Do you have a passion for people and a talent for turning every interaction into a positive experience? Our client is seeking a dynamic and organised Customer Care Coordinator to join their growing team in a newly created position. This role is central to delivering a seamless and supportive customer journey—ensuring every client feels heard, valued, and well cared for from the very first touchpoint. Ideal for someone who thrives in a fast-paced environment, enjoys problem-solving, and has exceptional attention to detail, this is a fantastic opportunity to make a meaningful impact within a well-known brand. Main Function To support the delivery of consistently high standards of customer care for the brands customers across the UK and Ireland, through the ongoing development and improvement of the customer care function. Profile Main Role & Responsibilities • Efficiently manage customer returns, ensuring timely and appropriate resolutions such as refunds or exchanges, in line with company policies, • Identify and address counterfeit items during the return process, particularly for collaboration watches, ensuring brand integrity, • Perform minor watch servicing, including bracelet adjustments and battery replacements, to maintain high customer satisfaction, • Foster strong team collaboration through clear, respectful, and proactive communication with colleagues and customers, • Take initiative to continuously deepen your knowledge of our brands, products, services, and internal procedures, staying current with updates and best practices, • Deliver accurate and helpful information, advice, and guidance to customers via phone and email, aiming to resolve queries at the first point of contact, • Proactively engage with customers to identify and address potential issues before they escalate into complaints, • Monitor customer interactions to ensure timely and consistent handling in line with company standards, • Demonstrate excellent attention to detail and the ability to prioritise tasks effectively in line with business needs, • Be proficient in Microsoft Office, particularly Excel (e.g., formulas, pivot tables) and Word, • Show a high level of self-motivation with a commitment to continuous personal development, • Possess strong verbal and written communication skills, with a customer-focused and approachable manner, • Have a thorough understanding of the brands refund policy and relevant consumer law, • Exhibit excellent organisational and time management skills English and a second language is a bonus

Housing Officer x2 (Hampshire, Berkshire & Surrey) Location: South East Salary: £36,000 per annum Vacancy Type: Full Time It matters. So we’re bringing it closer to home. Our customers have told us they want us to better understand their needs at a local level, and to be more visible in the communities we serve. We’ve listened. That’s why we’re creating new roles, strengthening our local presence, and looking for people who want to be part of what comes next. This is a varied, hands-on role where no two days are the same. You’ll be a visible and trusted presence in your communities - supporting customers, managing tenancies proactively, and working closely with partners to help people sustain their homes and live well. We are looking for two Housing Officers covering the following patches in the South East: x1 - Bracknell Forest, Reading, Surrey Heath, Woking, Wokingham x1 - East Hampshire, Eastleigh, Fareham, Havant, Portsmouth, Test Valley, Waverley, Winchester What you’ll be doing You’ll take ownership of a defined patch, acting as the key point of contact for residents and ensuring services are responsive, compliant, and customer-focused. Your responsibilities will include: • Managing the full tenancy lifecycle, from sign-up through to end of tenancy, • Handling tenancy changes, mutual exchanges, and investigations into tenancy breaches or fraud, • Supporting lettings and voids activity to minimise rent loss and turnaround times, • Carrying out estate inspections and addressing neighbourhood and environmental issues, • Managing low-level anti-social behaviour, neighbour disputes, and supporting more complex cases, • Identifying and responding to vulnerability, safeguarding, hoarding, and non-access cases, • Completing person-centred fire risk assessments and monitoring health and safety issues, • Investigating complaints and learning from outcomes to improve services What we’re looking for • You’ll bring experience of housing management or a similar customer-facing role, along with the confidence to manage complex and sensitive situations professionally. You’ll also have:, • Experience of tenancy, estate management, lettings or neighbourhood services within social housing, • Knowledge of housing legislation, including safeguarding, ASB and welfare reform, • Strong communication and influencing skills, with the ability to work calmly under pressure, • A customer-focused mindset, with a commitment to equality, inclusion and trauma-informed practice, • Confidence using digital systems and data to manage cases and improve performance Why join us? At Stonewater, our customer promise is “We are proud to make things personal; if it matters to our customers, it matters to us.” This role is at the heart of how we build trust with our customers. If you’re someone who takes pride in getting things right, supporting others, and making a difference through everyday interactions, we’d love to hear from you. Appointment to this role will be subject to a satisfactory references and possession of a valid Right to Work document. Discover Stonewater: Stonewater is a leading housing provider. We manage around 40,000 homes, serving 93,000 customers across our portfolio of affordable properties for general rent, shared ownership and sale, alongside specialist accommodation, with an ambitious house-building programme. Our mission is to provide quality homes and services for people whose needs are not met by the open market. We’re looking for like-minded people to join our team of over 900 talented colleagues who embody our values of being ethical, ambitious, passionate, agile and commercial, as well as people who want to make a difference and transform people’s lives. We are a Disability Confident Employer and working towards accreditation for becoming a Disability Confident Leader, which allows us to record and report on disability, mental health and wellbeing in the workplace to better support our colleagues. We have also achieved accreditation for being an Advanced Employer for Investing in Ethnicity Maturity Matrix. We are committed to being a Menopause Friendly employer and working towards accreditation our Menopause Friendly accreditation. Stonewater reserve the right to bring the closing date forward should enough quality applications be received prior to the current closing date. To Apply If you feel you are a suitable candidate and would like to work for Stonewater, please click apply to be redirected to our website to complete your application.

An exceptional opportunity to shape adviser performance, elevate quality, and play a pivotal role in a growing financial services business. If you’re passionate about developing people, strengthening compliance standards and influencing culture, this role places you at the centre of it all. About the Company Our client is a long‑established, highly respected UK financial services organisation specialising in regulated advisory services. With a strong national presence, a reputation for outstanding customer outcomes and a culture built on integrity and continuous improvement, they are committed to developing their people and delivering best‑in‑class advice across the market. About the Role As the Training & Competence Monitoring Supervisor, you will play a crucial role in driving adviser development, ensuring adherence to regulatory standards, and strengthening the company’s Training & Competence framework. The role is largely home‑based, typically requiring only 2–4 days per month in the office (location dependent). Initial onboarding will include increased office presence during the first two weeks. Working at the heart of the compliance and performance function, you will influence adviser capability, support business objectives, and ensure that every customer receives suitable, high‑quality advice. Key Responsibilities In this role, you will: • Maintain, embed and oversee all requirements within the company’s Training & Competence scheme., • Conduct adviser observations across all product areas, identifying developmental needs, • Lead regular 1:1s with advisers to review performance, KPIs and risks to drive improved customer outcomes., • Create, implement and manage adviser development plans, • Provide ongoing coaching to enhance advice quality and strengthen adviser capability., • Facilitate and deliver induction training aligned to the T&C scheme., • Build strong cross‑departmental relationships to support an effective end‑to‑end customer journey., • Ensure accurate, timely T&C record keeping and support first‑line defence activities., • Respond appropriately to complaints in line with company policy., • Promote and uphold high standards of conduct, customer focus and compliance across all activities. Skills & Experience • Minimum 2 years’ experience within a regulated or financial services environment., • At least 1 year in a Training & Competence, coaching, supervisory or quality assurance role., • Strong understanding of FCA regulation and the UK regulatory environment., • Effective communicator with strong relationship‑building skills., • Highly organised, detail‑focused and able to work to challenging deadlines., • Confident in providing constructive challenge and working both independently and collaboratively., • CeMAP or equivalent qualification & a formal compliance qualification (Desirable) Package • Salary up to £43k, • Predominantly home-based working, • Career development opportunities within a respected, growing organisation. Why Apply? If you want a role where your expertise directly shapes adviser quality, customer outcomes, and the success of the business, this position offers real influence and long‑term career progression. You’ll join a forward‑thinking organisation that values continuous improvement, invests in its people, and empowers you to make a genuine impact.

Complaints Administration - Eastleigh - £17/hour Your new company Join a forward thinking organisation committed to delivering an exceptional customer experience. You’ll be part of a dedicated Complaints Centre of Excellence, where the focus is on resolving customer concerns fairly, promptly, and professionally. This is an opportunity to work within a supportive team that values integrity, continuous improvement, and genuine customer care. Your new role As a Complaints Officer, you will play a vital role in managing the end-to-end complaints journey. You’ll act as the first point of contact for customers, acknowledging new complaints and guiding them through the process with clarity and empathy.You will investigate each case on its individual merits, gathering information, evaluating evidence, and reaching fair, well-reasoned outcomes. Clear communication is key, as you’ll be responsible for writing high-quality correspondence and explaining decisions to customers and stakeholders. This is a highly collaborative position, working closely with internal departments, the Housing Ombudsman, contractors, and local councillors. You will also help identify underlying issues within systems, processes, or policies and contribute to continuous improvement initiatives that enhance the customer experience. What you'll need to succeed To excel in this role, you will bring: • Excellent written communication skills, with strong spelling, grammar, and an ability to present information clearly and concisely., • A calm, empathetic, customer-focused approach with a professional telephone manner., • Strong analytical skills, with the ability to assess complex complaints and make fair, evidence-based decisions., • Confidence to use initiative and make sound judgments while acting sensitively., • Strong organisational skills and the ability to manage a varied caseload to tight timescales., • Experience in complaints handling or an outbound customer-facing role., • Good working knowledge of Microsoft Outlook, Word, and Excel. 4783940

Night Crew Member - Southampton Job Title: Night Crew Member Department: room2 Operations Reporting To: Assistant General Manager Looking for that next step on your journey into Front Office Hotel Management? We seek a hotel front office enthusiast dedicated to providing exceptional hospitality. A passion for service and a positive attitude are essential for delivering outstanding guest experiences. Purpose of the role Our Night Crew Member are a family of real people with real personalities. Approaching strangers as friends, sharing the highs and lows of our guests' days, and delighting in welcoming guests back time and time again. The Night Crew Member greets guests with a smile and ensures their rooms are ready for arrival. Responsibilities include checking guests in and out, taking hotel and Winnie's restaurant reservations, performing basic administrative duties, and maintaining public areas. The role also involves occasionally assisting the restaurant and reservations teams to deliver great guest experiences. . We are open 7 days a week 365 days a year and need people to work a range of shifts and days, flexibility is essential. We are dedicated to the professional development of our team and offer comprehensive training that enables you to elevate guest experiences from good to great. The role provides internal career pathway opportunities into Front Office management within our hometel portfolio. Key Responsibilities People Be able and ready to assist guests with any enquiries they may have, including welcoming guests as soon as they arrive with due care and attention. Assist the guests with checking into their rooms and ensure they are happy. Deliver the best customer service experience for locals and guests encouraging them to return Make your service smooth, confident and tailored to every individual that walks in the door. Have a can-do attitude, understanding all brand standards and reading your guest's needs. Be open to change and see it as a positive. You thrive on positive feedback from guests and strive to make every experience in the front-of-house areas amazing. Love self-development, coaching and supporting new staff. You can have fun on shift but know what needs to be done to deliver the brand promise Handle guest feedback and complaints effectively. Turning issues into positive experiences. Promote a positive, inclusive, and engaging work environment. In the event of an accident, provide immediate assistance, report to management. Support brand promotions, events, and collaborations to increase visibility and customer loyalty. Develop and execute initiatives to drive footfall and engagement. Foster relationships with local suppliers and the community. Places Have a keen interest in the local community and ways to help enhance the local area Implement and maintain standard operating procedures (SOPs) to ensure efficiency and consistency. Have a good understanding of the local area and promote local attractions Always keep an eye out for new business opportunities Planet Put the planet at the forefront of all daily thinking Help with the continued effort to deliver zero waste Follow all company policies on recycling Attend and contribute to our Team Planet events Direct Reports None Skills and Qualities Required: Enthusiastic About Room2's Brand & Vision - Aligns with Winnie's and Room2's values of sustainability, comfort, and community. Brand & Marketing Awareness - Understanding of brand identity and ability to maintain consistency in guest experience Passionate About Food, Beverage & Sustainability - A genuine love for F&B and a commitment to sustainable practices. Customer Service Excellence - Strong people skills to build rapport with guests and create a welcoming atmosphere. Ability to handle guest complaints and feedback professionally, ensuring customer satisfaction This job description should be taken as a general guide and Lamington Group reserves the right to update and amend it in keeping with operational requirements, which may change from time to time.

About John Charcol Established nearly 50 years ago, John Charcol is one of the UK's most respected whole-of-market mortgage and protection brokers. With flagship offices in central London and Southampton and advisers operating nationwide, we combine experience, scale and innovation to deliver high-quality, client-first financial advice. About the Role This is a pivotal 1st line of defence role where you'll be at the heart of adviser quality and development. Reporting to the Compliance Manager, you'll own and embed our T&C scheme, coach advisers to be the best they can be, and help shape the culture of a business that genuinely puts customers first. This is not a generic L&D or people development role. You will be working within a regulated mortgage and protection environment and will need a strong working knowledge of FCA rules, MCOB, Consumer Duty obligations and TCF principles from day one. What You'll Be Doing • Maintaining and embedding the T&C scheme, ensuring all aspects are adhered to across the business, • Conducting observations across all product areas, providing constructive feedback and highlighting areas for development and business improvement, • Conducting 1-1s with advisers to discuss performance and KPIs, manage risks and drive better customer outcomes, • Creating, implementing and managing development plans with advisers to address performance issues, risks and development needs, • Providing coaching and development to improve adviser quality and customer outcomes, • Facilitating and delivering induction training as required under the T&C scheme, • Developing and growing effective relationships across all John Charcol departments, • Responding promptly and with appropriate diligence to any complaints received, • Ensuring adherence to compliant process within all sales and champion good Conduct Risk behaviours, • Presenting a professional approach with a high standard of service quality, integrity and conduct What We're Looking For Essential: • Minimum 2 years' experience in a T&C, compliance supervision or 1st line compliance role within FCA regulated financial services, • Demonstrable knowledge of FCA regulation, MCOB and Consumer Duty obligations, • Strong knowledge of the UK regulatory environment and FCA regulation, • Strong interpersonal and relationship building skills, • Good IT skills across Word, PowerPoint, Excel and Outlook Desirable: • CeMAP or equivalent qualification, • Formalised compliance qualification Why John Charcol? This is a fantastic opportunity to make a real impact in a business that values quality advice, professional development and doing the right thing for customers — backed by the resources and ambition of the growing Pivotal Growth Group. Interested? Apply on LinkedIn - we'd love to hear from you. #TrainingAndCompetence #Compliance #FinancialServices #MortgageBroker #JohnCharcol #Southampton #Hiring #JobOpportunity

Aftersales Manager 📍 Southampton 🕒 Full-time | 45 hours per week 💷 Competitive salary (dependent on experience) + bonus The Role Pybus Recruitment is proud to be partnering with a well-established automotive business in Southampton to recruit an experienced Aftersales Manager. This is an excellent opportunity for a strong leader with a proven background in Service and Parts operations within a franchised dealer environment. The successful candidate will take full responsibility for the Aftersales department, driving performance, profitability, and exceptional customer satisfaction. Key Responsibilities • Lead, motivate, and develop Service and Parts teams to achieve departmental and business objectives, • Create, manage, and control service and parts budgets, ensuring targets are met or exceeded, • Oversee workshop operations to maximise efficiency, productivity, and quality standards, • Monitor, analyse, and report on key KPIs accurately and within required timescales, • Ensure all warranty processes are compliant, with claims processed and recovered efficiently, • Handle customer complaints promptly, delivering fair and effective resolutions, • Identify training requirements and support ongoing development across the department, • Work closely with the General Manager to support long-term Aftersales strategy and profitability What’s on Offer Our client is offering a competitive salary package and the opportunity to join a stable and progressive business with clear career development prospects. Benefits include: • Structured induction programme and ongoing professional training, • Access to a company vehicle scheme, • Enhanced family-friendly leave policies, • Company pension scheme, • Enhanced holidays, • Discounts on vehicle purchases, servicing, and parts, • Access to a wide range of retail, lifestyle, and online discounts About You The ideal candidate will have: • A proven track record managing a successful Aftersales department in a main dealer environment, • The ability to lead by example and inspire teams to exceed customer satisfaction and financial targets, • Experience with budgeting, forecasting, and financial performance management, • Strong communication and organisational skills, • Up-to-date knowledge of consumer legislation and FCA requirements, • A full UK driving licence

Data Protection Consultant Salary: £40,000 – £50,000 (DOE) Hours: Monday to Friday, 9:00am to 5:30pm (37.5 hours per week) Location: Hybrid or remote. You may work from home or at our offices in Bedford Heights, Brickhill Drive, Bedford, MK41 7PH About Us. Privacy Helper is the data protection brand of DAMM Solutions Group Ltd. Established in 2017, our Privacy Team has become one of the UK’s leading privacy consultancies, working with clients across a wide range of sectors both nationally and internationally. In 2024 we began an exciting new phase of growth, setting ambitious plans to guide our business over the next five to ten years. As part of this expansion, we are seeking an experienced Senior Data Protection Consultant to join our team. What we do. We deliver a broad range of data protection and privacy services including gap analyses, remediation projects, outsourced DPO services and, more recently, advisory work on the adoption of emerging technologies such as artificial intelligence. Our work also involves data protection impact assessments (DPIAs), responses to data subject access requests (DSARs), data breach management, staff training and policy development. The Role We are looking for someone who takes a pragmatic, risk-based approach to data protection and understands how to adapt their advice to the client’s risk appetite. You should be commercially aware, passionate about your work and have excellent account management skills. You will manage your own portfolio of clients, prioritise your workload effectively and deliver high quality results to agreed timescales. While you will work independently, you will also contribute to the wider team’s projects and support colleagues as needed. A confident communicator, you should be comfortable engaging with senior leaders in companies of all shapes, sectors and sizes. This role may involve travel within the UK and overseas. A full UK driving licence is required. Key Responsibilities. • Provide informed advice and recommendations on compliance with UK GDPR, DUAA, PECR and FOI, • Review and develop data protection policies and procedures, • Identify business processes and systems relevant to data protection compliance, • Review commercial agreements and data processing contracts, • Manage complex queries such as subject access requests and data breaches, resolving issues efficiently, • Design and deliver staff training programmes to build a culture of privacy awareness, • Support clients with DPIAs, records of processing (ROPAs), legitimate interest assessments and policy drafting, • Represent clients when liaising with supervisory authorities in the event of complaints or breach notifications, • Promote best practice and act as a trusted point of contact for data protection matters Essential: • At least five years’ experience in a data protection role, ideally including client management, • Strong account management and communication skills, • Confidence in presenting to clients both online and in person, • Excellent time management and organisational skills, with experience of using CRM tools, • Proven experience delivering data protection work such as DSARs, breaches and DPIAs, • Ability to explain complex privacy concepts to senior stakeholders Desirable: • A degree in a relevant discipline or a professional qualification such as CIPP/E, • Knowledge of cyber security principles, • Awareness of global data protection laws. Why join us? You will be part of a growing consultancy where your expertise will help shape the future direction of our business. We value professionalism, trust and a commitment to helping clients navigate data protection challenges in an ever-changing digital landscape. Interested? Apply today or get in touch for an informal conversation.

Mental Health Clinical Lead –Mindplace clinics Location: Home and site based – travel to Bupa sites will be required Contract: Permanent, Full-time (37.5 hours) – Flexible options available Salary: Competitive salary (depending on experience) + excellent benefits Closing Date: Thursday, 7th May 2026 This advert may close ahead of the stated deadline should we receive an exceptionally high number of applications. About the Role Helping people live longer, healthier, happier lives and making a better world sits at the heart of everything we do at Bupa. As a purpose‑driven organisation without shareholders, we reinvest our profits directly into providing better, more accessible healthcare for the benefit of our customers, now and in the future. Bupa’s refreshed strategy reflects a clear ambition to take greater ownership of the end‑to‑end healthcare experience for our customers, while accelerating the delivery of care through digital innovation and advances in clinical practice. The clinical community plays a critical role in delivering this strategy. Bupa’s Mindplace service is a newly established and fast‑growing mental health offering, providing high‑quality, face‑to‑face mental healthcare in purpose‑designed locations across the UK. Mindplace responds directly to the increasing demand for accessible, safe and effective mental health services. The Mental Health Clinical Lead is a pivotal role within this growth journey. The post holder will have responsibility for the clinical development, delivery and oversight of mental health services and products across Bupa’s Mindplace centres nationwide. Working closely with clinical, operational and senior leadership colleagues, the Mental Health Clinical Lead will help shape the future direction of the service. They will ensure the highest standards of clinical practice and customer experience, stay abreast of evolving national guidance and best practice, and play a key role in supporting the safe, sustainable and high‑quality growth of Bupa’s face‑to‑face mental health services. Key Responsibilities Clinical Leadership & Strategy • Provide senior clinical leadership across Bupa Health Clinics’ Mental Health services, working closely with the Clinical Head of Mental Health and Medical Director., • Deliver high standards of clinical governance, quality improvement, education and service development., • Deputise for the Clinical Head of Mental Health when required., • Act as a trusted clinical voice, leading by example and fostering a positive culture aligned to Bupa values., • Translate strategic objectives into operational delivery for frontline clinical teams. Governance, Quality & Safety • Lead and contribute to clinical assurance, audit programmes, risk management and regulatory compliance., • Ensure robust clinical policies, procedures and performance monitoring are in place and consistently applied., • Oversee incident management, complaints investigation, safeguarding, and Datix usage, promoting a culture of learning and continuous improvement., • Chair and contribute to Mental Health clinical governance meetings as appropriate. People Leadership & Workforce Development • Provide clinical leadership and support to Mental Health clinicians, practitioners and the Lead Therapist team (dotted‑line management)., • Deliver clinical supervision, one‑to‑one leadership support, and pastoral guidance., • Develop sustainable CPD, education and career development pathways., • Support recruitment, workforce planning, engagement initiatives and Pulse survey action planning. Clinical Delivery • Undertake regular clinical sessions in line with business needs., • Support consistent, high‑quality service delivery across Bupa clinics and partner sites., • Ensure adequate senior clinical cover and processes for urgent clinical enquiries. Customer Experience • Oversee management of serious complaints and monitor customer feedback and experience trends., • Drive service improvements through data analysis, deep‑dives and targeted action plans., • Embed a culture of Connected Care and high customer service standards. Business & Commercial Support • Provide clinical input to product development, tenders, sales, marketing, media and communications activity., • Support development of clinical content such as webinars, talks and written materials., • Work collaboratively with internal teams to support business growth and innovation. Communication & Information Governance • Ensure effective, transparent communication between clinical teams and senior leadership., • Champion the use of technology and new communication approaches., • Maintain high standards of information governance, confidentiality and data protection. Working Environment • Chartered Clinical or Counselling Psychologist (Doctorate level, BPS‑accredited, HCPC registered), • Accredited CBT Psychotherapist (PG Diploma, BABCP‑accredited), • Accredited Counsellor/Psychotherapist (Level 4+ diploma, BACP‑accredited) Applicants must have substantial leadership experience in mental health services. Key Skills & Experience • Proven clinical leadership and relationship management experience, • Strong background in clinical governance, including quality standards, audit, risk management, incidents and complaints handling, • Excellent communication and interpersonal skills, with the ability to influence, motivate and negotiate effectively, • Credible and persuasive clinical authority with strong decision‑making capability, • Highly developed analytical, planning, prioritisation and organisational skills, • Confident team leader who works collaboratively and performs well in fast‑paced environments, • Agile and adaptable, with resilience during periods of growth and strategic change, • Commercially and operationally aware, able to balance clinical excellence with business needs, • Solution‑focused, proactive and driven, with strong personal and professional integrity, • IT proficient, with the ability to use data and digital tools to improve quality and performance, • Sound understanding of national clinical and regulatory guidance, with the ability to research and apply evidence‑based practice to improve outcomes What It’s Like to Work at Bupa We’re a purpose‑driven organisation with no shareholders. Meaning everything we do focuses on delivering better care for our customers and communities. Join a supportive, inclusive environment where you’ll help people live longer, healthier, happier lives. Benefits • 25 days’ holiday (increasing with service) + option to buy/sell, • 3 paid volunteering days, • Enhanced pension & life insurance, • Annual performance‑based bonus, • Bupa health insurance, • Discounted dental cover, • Digital GP access, • Emotional and family wellbeing support, • Financial wellbeing resources, • Support for carers Diversity and Inclusion We celebrate diversity and foster an inclusive environment where you can be your authentic self. Bupa is a Level 2 Disability Confident Employer. This means we aim to offer an interview/assessment to every disabled applicant who meets the minimum criteria for the role. We’ll make sure you are treated fairly and offer reasonable adjustments as part of our recruitment process to anyone that needs them. Ready to make a difference? Apply today and help us deliver exceptional mental health care across the UK.

An exceptional opportunity to shape adviser performance, elevate quality, and play a pivotal role in a growing financial services business. If you’re passionate about developing people, strengthening compliance standards and influencing culture, this role places you at the centre of it all. About the Company Our client is a long‑established, highly respected Mortgage Brokerage based in Southampton. The company have a strong national presence, a reputation for outstanding customer outcomes and a culture built on integrity and continuous improvement, they are committed to developing their people and delivering best‑in‑class advice across the market. About the Role As the Training & Competence Monitoring Supervisor, you will play a crucial role in driving mortgage adviser development, ensuring adherence to regulatory standards, and strengthening the company’s Training & Competence framework. Working at the heart of the compliance and performance function, you will influence adviser capability, support business objectives, and ensure that every customer receives suitable, high‑quality advice. Key Responsibilities In this role, you will: • Maintain, embed and oversee all requirements within the company’s Training & Competence scheme., • Conduct adviser observations across all product areas, identifying developmental needs, • Lead regular 1:1s with advisers to review performance, KPIs and risks to drive improved customer outcomes., • Create, implement and manage adviser development plans, • Provide ongoing coaching to enhance advice quality and strengthen adviser capability., • Facilitate and deliver induction training aligned to the T&C scheme., • Build strong cross‑departmental relationships to support an effective end‑to‑end customer journey., • Ensure accurate, timely T&C record keeping and support first‑line defence activities., • Respond appropriately to complaints in line with company policy., • Promote and uphold high standards of conduct, customer focus and compliance across all activities. Skills & Experience • Minimum 2 years’ experience within a Regulated Mortgage environment, • At least 1 year in a Mortgage Training & Competence, coaching, supervisory or quality assurance role., • Strong understanding of FCA regulation and the UK regulatory environment., • Effective communicator with strong relationship‑building skills., • Highly organised, detail‑focused and able to work to challenging deadlines., • Confident in providing constructive challenge and working both independently and collaboratively., • CeMAP or equivalent qualification & a formal compliance qualification (Desirable) Package • Salary up to £43k, • Remote work, • Career development opportunities within a respected, growing organisation. Why Apply? If you want a role where your expertise directly shapes adviser quality, customer outcomes, and the success of the business, this position offers real influence and long‑term career progression. You’ll join a forward‑thinking organisation that values continuous improvement, invests in its people, and empowers you to make a genuine impact.

Pertemps are recruiting for multiple Customer Support Agents to join a leading Health Services Provider. The Customer Support Agent provides frontline telephone, email, and live chat support for our clients ensuring a smooth patient journey and consistently high-quality care. The role involves handling enquiries sensitively and professionally, completing administrative duties within Salesforce and other systems. This is a fully remote/home-based role; you will start off working via Pertemps and transfer across to our client after an initial temping contract. Although we do require you to have experience in a Customer Care/Advisor position, full and in-depth training will be provided. Responsibilities as a Customer Support Agent: • Provide frontline support via telephone, email, and live chat, • Handle enquiries with empathy, professionalism, and efficiency — including during high-demand periods, • Book appointments and coordinate plans in line with operational requirements, • Maintain accurate and timely records across internal systems (e.g., Salesforce)., • Recognise, respond to, and appropriately escalate safeguarding concerns or service disruptions, • Work collaboratively with colleagues, supporting team cover to ensure continuous service delivery, • Provide clear, accurate service information to customers in a friendly, courteous manner • At least 3 years’ experience in a customer-facing or support role., • Experience of using databases and a proficient IT user., • Outstanding verbal and written communication skills., • Experience working in a fast paced, customer handling environment., • Clear understanding of confidentiality and handling sensitive information., • Self-sufficient and a problem solver., • Fully remote, home based (all IT equipment will be provided)., • Monday – Friday, Working 7 hours per day (35 hours per week) on a rota basis covering shifts between 8:00am and 6:00pm.with 1 hour for lunch.

Initial 3‑Month Contract | Potential Extension We are currently seeking an experienced Private Sector Housing Officer (PSHO) to join a Local Authority team in the Sussex region on an initial 3‑month contract, with the potential for extension depending on service needs. The Role The successful officer will manage a varied and reactive Private Sector Housing caseload, with key responsibilities including: * Responding to and investigating housing conditions complaints * Processing and enforcing HMO licence applications * Investigating and responding to allegations of illegal eviction and harassment * Undertaking formal enforcement action in respect of housing conditions and HMOs, including statutory notices and legal processes * Liaising effectively with tenants, landlords, agents, and internal stakeholders Essential Experience & Skills * Proven experience working as a Private Sector Housing Officer within a local authority * Strong background in housing enforcement, particularly relating to housing conditions and HMOs * Experience investigating illegal eviction and harassment cases * Sound working knowledge and/or experience of Disabled Facilities Grant (DFG) applications * Experience using Uniform IT systems or similar housing management systems * Excellent interpersonal, customer care, and communication skills...

Key Responsibilities: * Delivering statutory Trading Standards and Food Standards functions in line with current legislation * Carrying out food hygiene and food standards inspections of food businesses * Investigating consumer protection complaints and business compliance issues * Under

Company Overview Our client is a forward-thinking local authority based in the Surrey, committed to improving housing standards, protecting vulnerable residents, and supporting safe and sustainable communities. Due to increased service demand, the council is seeking an experienced Private Sector Housing Officer to join the team on an interim basis. Role Overview We are recruiting a Private Sector Housing Officer for an initial 6-month contract, starting ASAP. The successful candidate will be responsible for delivering a range of statutory private sector housing functions, ensuring compliance with housing legislation and contributing to improved housing conditions across the borough. This is a full-time role, offering competitive rates between £40–£45 per hour, with hybrid working available subject to service requirements. Key Responsibilities * Carry out inspections of private sector residential properties under the Housing Health and Safety Rating System (HHSRS) * Investigate complaints relating to housing disrepair, poor conditions, and statutory nuisance * Take enforcement action in line with the Housing Act 2004, including improvement notices, prohibition orders, and emergency remedial action where necessary * Undertake HMO inspections and ensure compliance with licensing requirements * Prepare statements, notices, schedules of works, and prosecution fi...

OurClientarenowlookingforadaySeniorCarertojointheirteam JobpurposeToassess,plan,deliverandevaluateahighpersonalisedstandardofresidentialcarewhichmeetstheindividualneedsofresidentsandthehighstandardsexpectedatthehome.Toensurethatatalltimesresidentsaretreatedwithrespectanddignityandthatindividualsrightstoprivacy,dignity,independenceandchoicearemet.Toensurethatthecompanysmissionstatementandcorevaluesarecarriedthroughallaspectsofpatientcare. KeyResponsibilities ToberesponsibleforthecareofallResidentialresidentswithinthehome. Tooverseethecarebeingprovided,identifyshortfallsandrectifyanyshortfallsinstaffperformance. Toaudit,actionandreviewstandardswithinResidentialunits Toeffectivelyleadtheteam. Toformulate,implementandregularlymaintainResidentialcareplans,providingthehighestlevelofpersonalcareandattentiontoresidents,followingindividualcareplanscarefullyandensuringthatallcontactispolite,friendly,warmandsupportive. TounderstandandcomplywithallstatutoryandlegalrequirementswhicharerelevantsuchasHealth&Safety,COSHH,allaspectsoftheCareStandardsActandensurethatthecorrectaccidentandincidentreportingproceduresarefollowedtomaintainasafeenvironmentthroughoutthehome. ToprovideandsupervisethedeliveryofResidentialcare,actingasaresourceforallthecaringteam,identifyinganytraininganddevelopmentneeds,assistingcolleaguestotheirmaximumandassistintrainingprogrammes. Toensurehighestlevelsofpersonalhygieneandinfectioncontrolmeasuresarealwaysadheredto. TomaintainandkeepaccurateResidentialrecords,byliaisingwithresidents,relativesandstafftoensurecareplanningistimelyundertaken,implementedandevaluated,toparticipateinresidentcarereviewswithresidents,relativesandsocialworkersasarrangedandtoensuresupportgroupsforresidents,friendsandrelativesaremaintained. Tomonitor,dispenseandadministermedicationtoresidentsasprescribed,accuratelymaintainingappropriaterecordsinlinewithcurrentlegislativeguidelines. Tooverseeandcarryouteffectivestockcontrolandorderingofresidentsprescribedmedicationandmedicalproductsforthehomeinlinewithcurrentlegislativeguidelines. Torespectandmaintainconfidentialityofresidentspersonalinformationatalltimes,thisincludesresidentsbehaviourandactionsandanyincidentsthatmayoccurinthecourseofdaytodaycare. Tobeanactiveandencouragingmemberofthecareteam,contributingtoteammeetingsandresidentreviewmeetings,ensuringgoodcommunicationandassistingintheinductionandtrainingofnewlyappointedmembersofthecareteam,ensuringthehomeisafriendly,supportivecaringenvironments. Toensureaccurateandtimelyreportingofallannualleave,sickness,complaints,accidentsmishapsandDailyCensustotheManager.CarryingoutallprocedureslaiddownaccordingtoCompanyPolicy. Todeputiesforthedeputyintheirabsencewhererequired. AnyotherreasonablerequestmadebyadirectororManager TPBN1_UKTJ

Supplier Quality Engineer Southampton, Hampshire Permanent Circa £45-50k Are you passionate about driving supplier quality improvements and ensuring smooth, reliable supply chains? Were seeking a highly skilled Supplier Quality Engineer to take ownership of supplier non-conformance, product change management, and quality assurance processes that directly impact production success. In this role, youll be the link between suppliers, R&D, and production leading investigations, supporting New Product Introduction, and ensuring that every supplied component meets the highest standards. What youll be doing: Lead supplier non-conformance investigations, including quarantine, incoming inspection, returns, root cause analysis, and CAPA. Support production lines and customer complaints regarding suspect supplied materials. Take the lead for supplier quality within the NPI process (APQP, PPAP, FAIR). Coordinate qualification of new and changed supplied products into production. Audit suppliers for onboarding and ISO 9001 maintenance. Develop and monitor supplier improvement plans and performance metrics. Collate and share monthly SQA and non-conforming materials KPIs. What youll bring: Proven experience in supplier development, improvement, and quality planning. Strong knowledge of FAIR/PPAP and supplier auditing. Skilled in problem-solving tools such as 8D, A3, CAR, and CAPA. Understanding of key performance indicators and critical-to-quality factors. Minimum 5 years experience in a quality-related role (preferably in machined components, optical, or electronics sectors). Level 5 qualification (or higher) in Engineering, Quality, or related STEM subject. Internal Auditor qualification (ISO 9001 Lead Auditor preferred). Youll thrive in this role if you: Communicate and influence at all levels. Are a self-starter with strong organisational skills. Take a hands-on, practical approach to problem-solving. Can work methodically across multiple priorities in a fast-paced environment. This is a fantastic opportunity to make a direct impact on supplier performance, product quality, and operational success while working with innovative products in a collaborative environment. TPBN1_UKTJ

We’re looking for a Complaints Manager to lead the day‑to‑day delivery of our complaints handling across B&Q, ensuring customers receive fair, timely and thoughtful resolutions from first escalation through to executive and board‑level cases. Leading the operational performance of complaints

B&Q is searching for a Customer Services – Complaints Manager in Eastleigh. This pivotal role emphasizes leading the complaints handling process and ensuring that resolutions are fair and timely. The ideal candidate will have experience in leading complaints teams and a strong people-first leaders

Utilita Energy is seeking a Complaints Handler in Chandler's Ford to manage customer inquiries via phone, email, and chat while ensuring high service standards.

You’ll investigate and resolve enquiries and complaints, manage and update customer accounts, and work closely with other departments to ensure queries are handled efficiently within agreed SLAs. You’ll also support more complex cases, including third-party complaints, whilst acting as a positiv

Excellent customer service skills and significant experience in a customer facing service delivery role. Delivers all aspects of customer service, including a comprehensive front of house service anticipating and exceeding resident expectations. Responds positively to customer queries and complaints

The University of South Hampton is seeking a motivated Administrative Officer for the Student Casework Team. This role involves managing administrative processes related to Academic Appeals, Student Complaints, and more, contributing to high-quality services for students.

This is a highly dynamic role where no two days will be the same. You will be at the forefront of driving quality standards across the supply chain, leading supplier non-conformance investigations from initial identification through to resolution, and ensuring suppliers consistently meet exacting requirements. You will take a hands-on approach to line-side investigations and customer complaints, while owning supplier-related quality issues end-to-end. This includes driving structured root cause analysis, implementing corrective and preventive actions, and delivering sustainable, long-term improvements. You will also play a key role in supporting new product introduction activities, including supplier quality planning and component qualification processes. Working within a modern, state-of-the-art manufacturing facility, recently expanded through significant investment, you will be part of a forward-thinking organisation that designs and produces innovative, market-leading technology for a global customer base. Success in this role will rely heavily on your ability to manage and develop supplier relationships. You will be confident in challenging where necessary, but equally skilled at building collaborative partnerships that drive continuous improvement. You will also contribute to supplier performance monitoring, auditing activities, and the wider non-conformance and change management processes across the business. We are looking for someone with solid experience in a quality-focused role within a manufacturing environment, ideally with exposure to supplier development and improvement. You should be comfortable working in a fast-paced setting, with a structured approach to problem-solving and a strong understanding of methodologies such as root cause analysis and corrective action processes. Strong communication and influencing skills are essential, as is the ability to work cross-functionally and manage multiple priorities. Experience with supplier quality tools such as PPAP, FAIR, or APQP, along with auditing against recognised standards like ISO 9001, would be highly beneficial. Requirements: At least three years’ experience in a quality-related role within manufacturing. Strong background in supplier management, including performance monitoring and issue resolution. Proven ability to work in a fast-paced, ever-changing environment. Excellent communication, negotiation, and relationship-building skills

Job Title: Night Crew Member Department: room2 Operations Reporting To: Assistant General Manager Looking for that next step on your journey into Front Office Hotel Management? We seek a hotel front office enthusiast dedicated to providing exceptional hospitality. A passion for service and a positive attitude are essential for delivering outstanding guest experiences. Purpose of the role Our Night Crew Member are a family of real people with real personalities. Approaching strangers as friends, sharing the highs and lows of our guests days, and delighting in welcoming guests back time and time again. The Night Crew Member greets guests with a smile and ensures their rooms are ready for arrival. Responsibilities include checking guests in and out, taking hotel and Winnies restaurant reservations, performing basic administrative duties, and maintaining public areas. The role also involves occasionally assisting the restaurant and reservations teams to deliver great guest experiences. . We are open 7 days a week 365 days a year and need people to work a range of shifts and days, flexibility is essential. We are dedicated to the professional development of our team and offer comprehensive training that enables you to elevate guest experiences from good to great. The role provides internal career pathway opportunities into Front Office management within our hometel portfolio . Key Responsibilities People Be able and ready to assist guests with any enquiries they may have, including welcoming guests as soon as they arrive with due care and attention. Assist the guests with checking into their rooms and ensure they are happy. Deliver the best customer service experience for locals and guests encouraging them to return Make your service smooth, confident and tailored to every individual that walks in the door. Have a can-do attitude, understanding all brand standards and reading your guests needs. Be open to change and see it as a positive. You thrive on positive feedback from guests and strive to make every experience in the front-of-house areas amazing. Love self-development, coaching and supporting new staff. You can have fun on shift but know what needs to be done to deliver the brand promise Handle guest feedback and complaints effectively. Turning issues into positive experiences. Promote a positive, inclusive, and engaging work environment. In the event of an accident, provide immediate assistance, report to management. Support brand promotions, events, and collaborations to increase visibility and customer loyalty. Develop and execute initiatives to drive footfall and engagement. Foster relationships with local suppliers and the community. Places Have a keen interest in the local community and ways to help enhance the local area Implement and maintain standard operating procedures (SOPs) to ensure efficiency and consistency. Have a good understanding of the local area and promote local attractions Always keep an eye out for new business opportunities Planet Put the planet at the forefront of all daily thinking Help with the continued effort to deliver zero waste Follow all company policies on recycling Attend and contribute to our Team Planet events Skills and Qualities Required: Enthusiastic About Room2s Brand & Vision Aligns with Winnie's and Room2s values of sustainability, comfort, and community. Brand & Marketing Awareness • Understanding of brand identity and ability to maintain consistency in guest experience Passionate About Food, Beverage & Sustainability A genuine love for F&B and a commitment to sustainable practices. Customer Service Excellence • Strong people skills to build rapport with guests and create a welcoming atmosphere. Ability to handle guest complaints and feedback professionally, ensuring customer satisfaction This job description should be taken as a general guide and Lamington Group reserves the right to update and amend it in keeping with operational requirements, which may change from time to time. TPBN1_UKCT

Position: Military Tender & Sales Coordinator Job ID: 1353/48 Location: Southampton Rate/Salary: £32,000 Benefits: Lots of benefits Type: Permanent HSB Technical Ltd is a specialist recruiter within the Power & Propulsion, Shipbuilding, Maritime Shipping, Energy and Subsea sectors – visit: www .hsbtechnical. com for a list of our vacancies. We have a number of permanent and contract vacancies for multiple businesses across the UK and overseas. The below job description will outline this position of: Military Tender & Sales Coordinator Typically, this person will work in a busy Sales Support team, plus alongside the Managing Director. You will be confident across all commercial aspects of the business and be able to manage workloads and coordinate effectively, encompassing various aspects of the business. Strong communication skills are vital and the ability to build working relationships with military organisations by phone and email will form an important part of the role. HSB Technical’s client is an established and well-regarded business entity. Duties and responsibilities of the Military Tender & Sales Coordinator • You will be: Responsible for finding and coordinating the process of preparing, submitting and overseeing tender bids. Ensuring proposals are submitted in a timely manner meeting deadlines, keeping details records of all tender submissions including status updates, prices and feedback, • Capturing all new business opportunities by reviewing and analysing tender documents online, • Providing excellent communication skills acting as a liaison between internal departments preparing competitive pricing, technical documents, logistical processes and product certifications, • As part of the internal Sales Team, build a sales relationship with the customers across all sectors to ensure a central point of contact with these customers, • Using a central computer system to process daily sales orders and quotations within a timely manner, ensuring quotations are followed up to maximise conversion rate and remain competitive, • To gain an understanding of the Service and Hire Department to provide support where necessary, • Processing customer warranties, • Answer price enquiries, general enquiries and resolve complaints where necessary alongside day-to-day admin duties, • Develop an in-depth knowledge of products and market segments to help meet customer needs, make recommendations and enhance customer satisfaction, • Offering sales, technical support and high-level customer service to an international customer and service station base via phone, email or face to face, • Outbound sales phone calls to low spend customers to stimulate sales activity and discuss new products, • Admin tasks to support the Operations, Service, and Finance department, • Providing reception cover where applicable, acting as the first point of call for walk-in customers Qualifications and requirements for the Military Tender & Sales Coordinator • Ability to driver is desirable, • Passport holder - as some travel may be required This vacancy is being advertised by HSB Technical Ltd who have been appointed to act as a recruitment partner for this role

Senior Planned Operations Manager – Hampshire | Housing Client £72,000 per annum 37 hours per week Permanent We are currently recruiting for a Senior Planned Operations Manager to join a leading Housing Association client based in Hampshire. This is a senior leadership role responsible for the delivery of all planned and cyclical works programmes across a large housing portfolio. Managing a significant annual budget of circa £23M, you will lead multi-disciplinary teams delivering key investment works including kitchens, bathrooms, roofing, windows and wider refurbishment programmes. This role plays a critical part in ensuring compliance, performance, and value for money across all planned works. Responsibilities Lead and manage Planned Delivery Teams, driving a high-performance and collaborative culture Oversee the delivery of all planned and cyclical maintenance programmes across the housing stock Take full accountability for a £23M budget, including forecasting, monitoring, and financial reporting Ensure effective resource planning, procurement, and programme delivery across internal teams and contractors Monitor performance against KPIs, ensuring quality, cost efficiency, and programme targets are achieved Drive continuous improvement and identify opportunities for cost savings and operational efficiencies Ensure full compliance with statutory and regulatory requirements including Fire Safety, Asbestos, Legionella, Electrical and Building Safety regulations Act as an escalation point for complex complaints, ensuring high levels of customer satisfaction Implement robust reporting frameworks to drive accountability and performance across teamsRequirements Proven experience managing large-scale planned works programmes within a housing organisation Strong commercial awareness with experience managing significant budgets Demonstrable leadership experience managing operational teams and contractors In-depth knowledge of housing compliance and statutory regulations Relevant construction qualification or equivalent experience Health & Safety qualification (IOSH / NEBOSH or equivalent) Strong communication and stakeholder management skills Ideally working towards or holding a CIH Level 4 qualification (or equivalent)If you're looking for work but this role isn’t for you, please feel free to get in touch with what you're looking for. Contact: James Glover at Service Care Solutions on (phone number removed) or via email at (url removed)

This Temporary Customer Service role in Southampton offers an exciting opportunity to support a busy yet friendly service line. The role involves assisting customers with their queries and ensuring smooth communication and service delivery. Client Details The employer is a well-established organisation, they are committed to delivering high-quality products and services while maintaining a professional and efficient working environment. Description Respond to customer enquiries via phone, email, and other communication channels in a timely manner. Provide accurate information about products and services to customers. Maintain and update customer records in the company database. Coordinate with internal departments to resolve customer issues efficiently. Process customer orders and ensure timely delivery. Handle complaints professionally and escalate when necessary. Support the team with administrative tasks as required. Ensure compliance with company policies and service standards.Profile A successful Temporary Customer Service professional should have: Previous experience in a customer-facing or administrative role Strong verbal and written communication skills. Proficiency with computer systems and customer relationship management (CRM) software. Excellent organisational and multitasking abilities. A proactive approach to problem-solving and attention to detail. The ability to work effectively in a fast-paced environment.Job Offer Competitive hourly rate Opportunity to gain experience in an office based role. Supportive and professional work environment in Southampton. Temporary position with potential for future opportunities within the organisation

Foster Care Associates (FCA) Senior / Supervising Social Worker Salary: Up to £36,323.65 per annum (dependent on experience) Benefits: Company Car or £2,000 Car Allowance, 30 days' annual leave (rising to 35 days with length of service) + Bank Holidays (pro rata), Life Assurance, Company Pension, On-site Free Parking, Employee Discount Scheme & Medical Cash Plan Location: Home-based, supporting foster parents across the Isle of Wight, Southampton and Portsmouth About Us Set up by a former foster parent and former social worker in 1994, Foster Care Associates (FCA) is an established fostering agency which forms part of the Polaris Community - one of the UK's largest communities of children's service providers. The business was born out of an enthusiasm for delivering fostering services that make a positive difference to the lives of looked-after children. Our first office was in the Worcestershire countryside, and that's still where our Head Office is today. We've come a long way since those early days and, over the years, FCA has built a strong reputation for excellence and now offers a wide range of services to children and families. However, our purpose remains the same: to make a positive and lasting difference for children, families and communities. This is underpinned by a series of values designed to help children and young people reach their full potential. Today, we're one of the country's largest and most experienced independent fostering agencies. Despite our size, we remain a close-knit and supportive community. At FCA, we're one big family, committed to supporting every child and foster parent, every day. Duties Will Include Supporting foster parents and their families to achieve outstanding outcomes for all children and young people in foster care Supporting and monitoring the continued suitability and competence of foster parents, ensuring they provide a safe, healthy, nurturing and learning environment Ensuring carers fully understand the fostering task, required competencies and expected standards, including complaints and representation procedures in line with FCA policies Providing and recording regular supervision to allocated foster parents in line with FCA's Operational Standards Working in partnership using a team parenting approach to identify needs within the foster family (e.g. respite, activities, therapy, holidays), contributing to meetings and relevant actions Ensuring each child and foster parent is fully compliant with all key documentation Attending meetings and/or providing reports for commissioning teams regarding individual care packages Promoting participation of children and young people in agency development and access to local resources and opportunities Participating in an out-of-hours support service on a rota basis Participating in the day duty system on a rota basis, supporting the referrals team Undertaking occasional initial home visits and Form F assessments You Must Have A Social Work qualification Professional registration with Social Work England or equivalent Proven ability to produce a high standard of report writing A comprehensive working knowledge of relevant legislation and safeguarding procedures The willingness and ability to travel extensively (including occasional overnight stays) Confidence transporting children and young people in potentially challenging situations A full UK driving licence For more information about this post, please contact Caroline Ellis, Registered Manager, on 07967 381058 or Ray Kalaker, Fostering Service Manager, on 07813 054594. To be considered, please apply and we will be in touch. No agencies please. Foster Care Associates is an equal opportunities employer and has been awarded Disability Confident Employer status by Jobcentre Plus. The successful applicant will be subject to an enhanced DBS check. TPBN1_UKTJ

Food & Beverage Supervisor Department: Food & Beverage Location: London Hotel: Meli White House Salary Package: Competitive plus service charges About Meli White House The world is yours with Meli Joining Meli is to embark on a journey without borders, where the possibilities for growth and development are endless. Being part of our team means becoming part of a global family, where you are supported, valued, and inspired to grow. Meli White House is a modern and elegantly newly refurbished hotel, exceptionally located next to Regents Park and within walking distance of Oxford Circus and Regent Street. With excellent transport links just minutes away, the hotel offers a dynamic and vibrant working environment in the heart of London. Whats in it for you? Competitive salary plus service charges 28 days holiday including public holidays Contributory pension scheme Health cashback plan Refer-a-friend bonus (£500 after successful probation) Discounted dental and health cover with HSF Exceptional employee rates worldwide for you, your friends, and family with Meli Hotels International Food & beverage discounts (subject to outlet participation) Complimentary meals on duty Unlimited access to Melis global online learning platform Career development opportunities across more than 350 hotels worldwide High-street discounts and team celebrations Mission As a Food & Beverage Supervisor, you will play a key role in overseeing the daily operations of the department, ensuring service runs smoothly and consistently meets our high standards. You will support the team, maintain compliance, and contribute to delivering an exceptional guest experience. Key Responsibilities Ensure all team members are trained and follow Health & Safety policies, including food hygiene and licensing regulations Maintain strong knowledge of menus, dishes, wines, and beverages across all outlets Lead, motivate, and support the team to deliver efficient service and cost control Handle guest queries and complaints with professionalism, care, and attention Support the implementation of Food & Beverage promotions and initiatives Coordinate staff training, ensuring rotas align with operational and training needs Support team development, including assisting junior staff with learning and e-training Foster a positive, professional, and inclusive working environment Ensure service standards are consistently maintained across all areas Work closely with other departments to support smooth hotel operations What are we looking for? Previous experience as a Supervisor or Team Leader within Food & Beverage Strong customer service skills and a guest-focused approach Good knowledge of food safety and service standards Ability to lead and motivate a team in a fast-paced environment Strong organisational and communication skills Proactive and hands-on attitude Fluent in English Eligibility to work in the UK Because belonging to the great Meli family is being VIP At Meli, our people are at the heart of everything we do. Our warmth, proximity, and passion create an environment where everyone feels valued, supported, and inspired to grow. Being part of Meli means being a Very Inspiring Person. Our Commitment to Diversity & Inclusion Meli Hotels International is proud to be an equal opportunity employer. We actively promote diversity, inclusion, and equality, creating a respectful and supportive workplace free from discrimination. We believe our differences strengthen us and help build a more responsible and sustainable future. If you want to be a Very Inspiring Person, apply now and start your journey with Meli. Follow us on: Instagram LinkedIn Twitter Indeed Glassdoor TPBN1_UKCT

Are you a Planned Maintenance Manager, seeking a new challenge in the Social Housing Sector? My client has an immediate opportunity for a passionate individual to join their Property Services Team on a permanent basis. The successful applicant will be responsible for a budget of circa £23m, delivering all planned and cyclical works programmes for the housing stock, utilising a team of managers and trades. Responsibilities: Responsible for the management and leadership of the Planned Delivery Teams, promoting and developing a cohesive and team-based approach to achieving operational objectives to deliver the annual internal and external programme of works. To have complete accountability and control for an annual budget of circa £23M. Working with the FBP and Directors on the forecasting and reconciliation of the budgets/ trading accounts of the planned delivery work streams. Ensure appropriate resources are in place to identify, procure, programme and deliver required planned and cyclical programmes currently and in the future. Evaluating and implementing contracts in a cost-effective manner to maximise trades utilisation. Monitor performance, budgets and programmes to ensure value, quantity and quality is achieved in all operational activities. Evaluate work specifications seeking to deliver cost saving and performance improvement opportunities. Ensure the organisation complies with its statutory obligations including Leaseholders, Financial Regulations, Asbestos, Fire Safety, Legionella, Electrical and Local Authority Planning Building Regulator & Building Control regulations implementing measures to mitigate risk to the business. Analysing reports relating to customer feedback acting as an escalation point for the management and resolution of complex complaints ensuring customer satisfaction. Implement a robust reporting process throughout the team which promotes individual accountability and recognises achievement. Requirements: Holder of a recognised construction qualification at the appropriate level or extensive experience at this level. Have, or be willing to work towards, an Ofqual-recognised qualification in Housing Management (Chartered Institute of Housing Level 4 or equivalent). H&S qualification (IOSH 5 day or NEBOSH construction certificate) with a depth of working knowledge of application of Health and Safety legislation and how to keep people safe. Extensive knowledge of statutory regulations relevant to the role Demonstrable experience in managing large scale contract and maintenance projects within a housing organisation. Commercially astute with the ability to analyse financial data and formulate work programmes within defined budgets Broad knowledge of building related issues with the ability to provide technical support and advice To apply, please attach a copy of your CV

Position: Military Tender & Sales Coordinator Job ID: 1353/48 Location: Southampton Rate/Salary: £32,000 Benefits: Lots of benefits Type: Permanent HSB Technical Ltd is a specialist recruiter within the Power & Propulsion, Shipbuilding, Maritime Shipping, Energy and Subsea sectors visit: www . hsbtechnical. com for a list of our vacancies. We have a number of permanent and contract vacancies for multiple businesses across the UK and overseas. The below job description will outline this position of: Military Tender & Sales Coordinator Typically, this person will work in a busy Sales Support team, plus alongside the Managing Director. You will be confident across all commercial aspects of the business and be able to manage workloads and coordinate effectively, encompassing various aspects of the business. Strong communication skills are vital and the ability to build working relationships with military organisations by phone and email will form an important part of the role. HSB Technicals client is an established and well-regarded business entity. Duties and responsibilities of the Military Tender & Sales Coordinator You will be: Responsible for finding and coordinating the process of preparing, submitting and overseeing tender bids. Ensuring proposals are submitted in a timely manner meeting deadlines, keeping details records of all tender submissions including status updates, prices and feedback Capturing all new business opportunities by reviewing and analysing tender documents online Providing excellent communication skills acting as a liaison between internal departments preparing competitive pricing, technical documents, logistical processes and product certifications As part of the internal Sales Team, build a sales relationship with the customers across all sectors to ensure a central point of contact with these customers Using a central computer system to process daily sales orders and quotations within a timely manner, ensuring quotations are followed up to maximise conversion rate and remain competitive To gain an understanding of the Service and Hire Department to provide support where necessary Processing customer warranties Answer price enquiries, general enquiries and resolve complaints where necessary alongside day-to-day admin duties Develop an in-depth knowledge of products and market segments to help meet customer needs, make recommendations and enhance customer satisfaction Offering sales, technical support and high-level customer service to an international customer and service station base via phone, email or face to face Outbound sales phone calls to low spend customers to stimulate sales activity and discuss new products Admin tasks to support the Operations, Service, and Finance department Providing reception cover where applicable, acting as the first point of call for walk-in customers Qualifications and requirements for the Military Tender & Sales Coordinator Ability to driver is desirable Passport holder - as some travel may be required This vacancy is being advertised by HSB Technical Ltd who have been appointed to act as a recruitment partner for this role. TPBN1_UKTJ

4Recruitment Services are seeking a Housing Facilities Assistant for our client based in Southampton. Our client provides retirement housing for people over the age of 55. You will be required to manage the maintenance and security of the buildings, monitor contracts and services and provide a focused facilities management service to residents living in the clients properties. The client is offering 27 hours per week. Applicant must be able to drive and own a car as they will be required to cover at other services within Southampton area. DUTIES AND RESPONSIBILITIES INCLUDE: To be a key-holder for the building and ensure security of the communal areas and facilities To be the first point of contact and manage access to the building for residents, contractors and visitors Meet contractors on site and facilitate access to communal areas to carry out repairs, planned maintenance and servicing of facilities and plant equipment Allow access to utility companies for essential maintenance and servicing of equipment Manage and monitor the laundry facilities & communal areas Monitor and facilitate resolution of complaints relating to communal areas and facilities Monitor cleaning staff to ensure the property conditions are maintained and provide a welcoming environment Monitor and advise tenants on the management of their rent accounts and arrears Carry out regular inspections of the building to identify and resolve repair, maintenance and security issues Raise repairs, facilitate access and guidance to the affected areas for contractors Complete water testing in communal areas Carry out testing of communal emergency lighting and fire fighting equipment in line with the associations health and safety processes Ensure that all actions identified in the fire risk assessment for the service are completed and access to the building is co-ordinated with the contractors Manage or provide gritting at the property in line with the service gritting plan as required Carry out health and safety inspections of the building and record the outcomes in line with service standards Monitoring accidents, incidents and near misses in line with the clients health and safety procedures ESSENTIAL REQUIREMENTS INCLUDE: Facilities management experience Excellent customer services skills Overall knowledge and experience of working with older people, and/or general public and service providers in a service based role Self motivated with the ability to prioritise your workload whilst being adaptable to the needs of the residents or service requirements Knowledge and understanding of the housing/building management sector Understanding or experience of health and safety issues and management Must have be able to drive & have car business insurance Recruitment is done in line with safe recruitment practices. 4Recruitment Services is an equal opportunities employer. To discuss this vacancy in further detail or any other vacancies, please contact our Team on (phone number removed) or email

Do you love helping people and making a real difference? Are you someone who thrives in a fast-paced environment and builds great relationships with ease? If youre passionate about delivering brilliant service and supporting people when they need it most wed love to hear from you. Our standard full-time contracts are for 35 hours per week (with options for part time working, after the initial 18-week full time training period). However, we want you to have the flexibility to increase your working hours if it suits you, so we also offer a 40-hour contract which has an enhanced salary of up to £33,885 (after the initial 18 week training period) Flexible shift pattern between 08:00 - 18:30, Monday Friday A bit about the job Youll be the first point of contact for customers making a health insurance claim. Whether its booking an appointment, sorting out a bill, or arranging overnight care youll guide them through every step. Youll help customers access the private treatment they need, from outpatient tests to aftercare. Youll also handle occasional complaints, with full support from your team. Its a role that really matters and one where you can make a big impact. Skills and experience were looking for Great communication skills and experience in a customer-facing role. Empathy and the ability to support people through difficult times. A natural problem-solver who asks the right questions to get things done. Detail-focused and confident making decisions based on facts. Insurance or financial services experience is a bonus but not essential. What you'll get for this role Our purpose - with you today, for a better tomorrow is a promise we make to our colleagues too. And one of the ways we live up to that promise is by investing in you. We have so much to offer when it comes to being an Aviva colleague. Starting salary between £26,900 and £29,650 (depending on location, skills, experience, and qualifications) Our standard full-time contracts are for 35 hours per week (with options for part time working); we also offer a 40-hour contract which has an enhanced salary of up to £33,885. Bonus opportunity - 6% of annual salary Actual amount depends on your performance and Avivas. Generous pension scheme - Aviva will contribute up to 14%, depending on what you put in. 25 days holiday plus bank holidays, and you can choose to buy or sell up to 5 days Aviva-funded Private Medical Benefit to help you get expert support when you need it Make your money go further - Up to 40% discount on Aviva products , and other retailer discounts Up to £1,200 of free Aviva shares per year through our Matching Share Plan and share in the success of Aviva with our Save As You Earn scheme Brilliantly supportive policies including parental and carers leave Flexible benefits to suit you, including sustainability options such as cycle to work Make a difference, be part of our Aviva Communities and use your 3 paid volunteering days to help others We take your wellbeing seriously with lots of support and tools Take a look to learn more. Put a salary into this calculator to see what your total Aviva Reward could be. Aviva is for everyone Were inclusive and welcome everyone we want applications from all backgrounds and experiences. Excited but not sure you tick every box? Even if you dont, we would still encourage you to apply. We also consider all forms of flexible working, including part time and job shares. We flex locations, hours and working patterns to suit our customers, business, and you. Most of our people are smart working spending at least 50% of their time in our offices every week - combining the benefits of flexibility, with time together with colleagues. TPBN1_UKTJ

About Le Creuset: At Le Creuset, every dish begins with a story - and every story begins with people. Since 1925, weve brought generations together around the table, transforming everyday meals into cherished memories. Our legacy is built on colour, craft, and a deep passion for innovation - shaped as much by our iconic products as by the people who bring them to life. Were not just creating cookware; were creating moments that last a lifetime. If youre inspired by heritage, driven by creativity, and ready to shape the future of the kitchen, wed love to welcome you into our story. The Recipe for Success: Role Summary Join the vibrant world of Le Creuset as a Brand Consultant, where youll take full ownership of the kitchen for your designated account, ensuring every operational ingredient blends perfectly to showcase our Brand at its best. Working side-by-side with your National Merchandiser Executive, youll help cook up exceptional sales results, serve outstanding customer experiences, and keep our Brand looking premium and perfectly presented on the shop-floor menu at all times. Ingredients: Key Responsibilities Whats on your Daily Menu: - Welcome every customer into the kitchen with warmth and enthusiasm, guide them through our product menu, support them in choosing the perfect Le Creuset pieces, escort them to the tills when needed, and turn every interaction into a delicious sales opportunity that helps us meet our targets. - Present and plate up Le Creuset products exactly as defined by the Senior National Account Manager, ensuring our displays always look good enough to eat. - Follow Le Creuset and Store visual merchandising recipes, including range guides, POS materials, and product storytelling, while also: - Keeping displays spotless, bright, and appetising. - Ensuring shelves are always fully stocked up with fresh product. - Ticketing items clearly and accurately, no missing ingredients! - Maintaining a clean and tidy workspace through regular housekeeping, including dusting, sweeping, and removing clutter. - Serve up exceptional product knowledge using Le Creusets sales techniques, explaining suitability, care instructions, cooking benefits, and those special ingredients that make our products unique. - When required, demonstrate the features and benefits of Le Creuset products, bringing them to life and giving customers a true taste of what they can do. - Handle customer queries and complaints, whether in-store or by phone, with calm professionalism, following Le Creuset and store policies to ensure every issue is resolved quickly and leaves customers fully satisfied. - Immediately report any customer complaints or product issues to the Senior National Account Manager or Customer Service team, ensuring nothing gets left to simmer unattended. Whats on your Seasonal Menu: - Stay in close contact with the Senior National Account Manager, sharing updates on current and future promotions, sales performance, buying trends, colours in demand, and prime display locations. - Support the Senior National Account Manager in showcasing new ranges or promotional lines to store teams, helping cook up creative merchandising solutions ready for launch. - Provide a weekly update call to the Senior National Account Manager to keep everything running smoothly behind the scenes. - Assist with stock takes as directed, ensuring every count is measured precisely and follows company guidelines, no missing ingredients allowed! The Perfect Blend: What Were Looking For Were looking for someone who can take full ownership of the day-to-day ingredients that keep our brand performing at its best within their assigned account. Youll work closely with your National Merchandiser Executive to ensure everything comes together seamlessly, driving strong sales, delivering exceptional customer service, and maintaining the premium, polished presentation that Le Creuset is known for in every store environment. Your Flavour Profile (Behaviours & Traits) - Youll bring a well-seasoned blend of retail sales experience, confidently serving customers and helping them find the perfect addition to their kitchen. - A background in cookware sales adds extra depth to your flavour, and being familiar with the current Le Creuset range is the cherry on top. - Above all, youll have a genuine passion for cooking, someone who loves great food, great tools, and sharing that enthusiasm with every customer who walks through the door. Skills & Qualifications - Essential Ingredients - Youll bring a well-balanced mix of essential kitchen skills, including solid numerical and literacy abilities to keep every recipe accurate and on track. - Your confident verbal communication ensures you can serve information smoothly to both colleagues and customers. - Exceptional customer service is the final key ingredient, allowing you to deliver warm, memorable experiences that keep guests coming back for more. Other Requirements - Youll need to be available to work a set service schedule of four days per week, from Thursday through Sunday, ensuring youre in the kitchen during our busiest moments. Why Join Our Table? At Le Creuset, you will find your seat at our table, which is as colourful as our cookware and rich in history. Our table is grounded in our values: Passion, Integrity, Excellence, Innovation and Teamwork. Every talent will add flavor. Every idea brings colour. And every day is a chance to create something that lasts. With the passion you bring, you become part of a timeless legacy, one that brings people together around food, stories, and meaningful shared moments. Diversity & Inclusion Statement We welcome applications from all qualified candidates, regardless of gender, age, disability, sexual orientation, religion or belief, marital or civil partnership status, race, ethnic or national origin. We are committed to creating an inclusive workplace where everyone feels valued, respected, and empowered to reach their full potential. TPBN1_UKTJ

The title might look familiar… but life at Hedges is anything but. We know the challenges that come with risk and compliance roles in legal practice - firefighting, box-ticking, outdated systems, and being brought in after decisions are made. That's not how we do things. At Hedges Law , we've reimagined the traditional model by putting decisions in the hands of the people who actually drive the business forward - including those who protect it. Here, risk and compliance isn't a back-office function - it's a strategic voice at the table, shaping decisions, policies and safeguards alongside people who are genuinely invested in the firm's long-term success. And as one of the UK's most progressive law firms, you won't just advise the business, you'll profit from success - no waiting around for a “Financial Freedom Day” that may never come. We also understand what drives experienced Solicitor / Lawyers — and how frustrating it can be to feel undervalued, brought in too late to influence decisions, stuck enforcing outdated processes, or held back by slow-moving leadership and limited commercial input. If that sounds familiar, it's worth reading on. At Hedges, our people are: • Empowered (your voice genuinely shapes the business) • Valued as strategic contributors, not gatekeepers • Trusted to balance compliance with commerciality • Challenged in a progressive, forward-thinking firm • Supported with modern systems and processes • Accelerated in their development • Rewarded properly - including profit share Fancy a confidential coffee and chat (virtual or otherwise)? Ok, back to being different… We may have a 235-year heritage as a Private Client Legal Practice , but that doesn't mean we're a stale, dull & oppressive law firm like so many others. No chance. Whilst we love and embrace our heritage and history, we've evolved this firm with the times to become a truly 21st century business: making it our job to innovate, excite, and ensure that when future generations look at our pictures lining the wall, not only can they see what a terrific, friendly bunch we are, BUT that we were also the 'dream team', the mavericks, the leaders in the field, the game-changers: those who kept moving Hedges forward and relevant, making it one of the most beautifully different law firms of its time. Word on the street: "City Firm Quality exported to Oxfordshire & The Cotswolds". Last year was our biggest revenue year yet, and we have ambitious and exciting plans for the future - there's still so much to do and achieve, and we're not happy unless we're pushing boundaries… So, how about you come and be a part of our future and us a part of yours? The Role at a Glance Solicitor / Risk & Compliance Lead Hybrid Working 3 Days Per Week Competitive Salary Plus: Extensive Benefits Including Company Profit Share Reporting to: Managing Director Why this role matters As Head of Risk & Compliance , you'll play a key role in shaping how the firm operates, grows, and protects its reputation. This isn't about maintaining the status quo. It's about building robust, intelligent, commercially aware frameworks that enable the firm to thrive. About the role Your role will centre on identifying and mitigating risk across the business, ensuring that robust, effective policies and procedures are not only in place but consistently followed. You'll act as a key compliance advisor to the firm, providing guidance that balances regulatory requirements with commercial awareness. You will oversee AML and KYC processes, take on COLP responsibilities, and manage all aspects of data protection and GDPR compliance. Regular file reviews and regulatory audits will form part of your remit, alongside handling complaints and claims with professionalism and care. In addition, you'll manage CQS and panel memberships, deliver training to staff on risk and compliance matters, and play a key role in supporting the firm's Professional Indemnity renewal process. About you You're not just technically strong — you're someone who can engage, influence and lead. • Qualified Solicitor - likely 5+ years PQE • Strong experience in Risk & Compliance within a legal environment • Deep understanding of legal and regulatory obligations • Commercially aware with a pragmatic approach • Excellent communication and stakeholder engagement skills • Confident advising at all levels of the business • Strong IT skills and openness to innovation • Engaging, approachable and a natural people person • Detail-oriented with strong analytical skills • Positive, proactive and solutions-focused • Calm under pressure and able to meet deadlines • A true team player who supports colleagues • Always looking to improve systems and ways of working Benefits • 25/28 days annual leave (pro rata) plus statutory holidays • Life Insurance • Company pension • Profit sharing • Salary sacrifice options • Paperless technology to make your life easier • Coaching & personal development • A genuinely people-first culture • High calibre, supportive team The Bigger Picture We have ambitious plans, exciting growth ahead, and a clear vision for the future. And we're looking for someone who wants to be part of that journey. If you're ready to move from being a compliance function… to being a strategic leader and business owner… Let's start with a confidential coffee and an honest conversation. Application notice... We take your privacy seriously. As you might expect you may be contacted by email, text or telephone. Your data is processed by our talent partner RR (Recruitment Revolution) on the basis of their legitimate interests in fulfilling the recruitment process. Please refer to their Data Privacy Policy & Notice on their website for further details. TPBN1_UKTJ

Senior Customer Service Advisor Location: Southampton Salary: £31,000 per annum + Bonus Working Pattern: Hybrid (once fully trained) Hours: Monday to Saturday, 5 days per week 8:00am-5:30pm or 9:00am-5:30pm (Saturdays 8am - 4pm and working from home once trained) Saturdays worked on a 1-in-3 rota, with a lieu day during the weekAbout the Company Our client is an established, values-driven organisation that genuinely invests in its people. With a strong commitment to delivering 100% customer satisfaction, they are seeking a Senior Customer Service Advisor to join their growing team. This role is ideal for a customer-focused professional with experience in training, coaching, and supporting colleagues in a contact centre or customer service environment. Key Responsibilities Liaise with customers via telephone and webchat, responding to enquiries professionally and efficiently Book appointments and manage customer schedules Obtain and evaluate relevant information to resolve product and service enquiries Provide accurate pricing and service information Support administrative tasks, including managing returned mail and updating customer records Assist the marketing team by contacting existing customers with promotional offers Promote and offer the full range of appointments and services Conduct customer follow-up calls following purchases or non-purchase interactions Support, mentor, and coach new and existing colleagues through structured training Contribute to the efficiency of call centre systems, including call routing and handling Assist with coaching the team to achieve departmental targets Act as a role model and provide support to the departmental management team Serve as the first point of escalation for customer concerns and complaints, ensuring resolution in line with business procedures Proactively monitor colleague calls on a monthly basis and produce performance, issues, and training needs reports for senior managementSkills and Experience Required Excellent verbal and written communication skills Strong active listening capability Proven problem-solving and analytical skills High attention to detail and accuracy Self-motivated with the ability to lead by example Strong customer-focused approach Adaptable, with the ability to work on own initiative Ability to work under pressure and consistently meet targets Demonstrable teamwork and leadership skills Previous experience in training and coaching colleagues Confident IT and system literacyIf this role is of interest to you and you have the necessary skills and experience, please don't hesitate to APPLY. Please be aware this advert will remain open until the vacancy has been filled. Interviews will take place throughout this period, therefore we encourage you to apply early to avoid disappointment. Tate is acting as an Employment Business in relation to this vacancy. Tate is committed to promoting equal opportunities. To ensure that every candidate has the best experience with us, we encourage you to let us know if there are any adjustments we can make during the application or interview process. Your comfort and accessibility are our priority, and we are here to support you every step of the way. Additionally, we value and respect your individuality, and we invite you to share your preferred pronouns in your application

Working for a well-established international business, we are looking for a proactive and professional Customer Service Advisor to join our team on a fixed-term maternity cover contract. This role would suit somebody who genuinely enjoys helping customers, is confident handling a range of enquiries and complaints, and can remain calm and professional in a busy environment. The contract is expected to last between 6–12 months. The Customer Care Role Working within the Customer Service team, responsibilities will include: • Handling incoming customer enquiries via telephone and email, • Resolving customer queries efficiently and professionally at first point of contact where possible, • Managing customer complaints in a responsive and customer-focused manner, • Proactively contacting customers regarding delays or issues before complaints arise, • Following up customer cases and ensuring all communication is handled to a high standard, • Maintaining accurate records and completing associated administration tasks, • Working towards agreed service levels and team standards, • Building strong product and process knowledge to support customers effectively, • Working collaboratively with colleagues to ensure excellent customer service is maintained The Ideal Candidate The successful candidate will have previous customer service and complaint handling experience and be comfortable managing sometimes challenging conversations in a professional and empathetic manner. You should also have: • Excellent written and verbal communication skills, • A professional and confident telephone manner, • Strong organisation and time management skills, • The ability to prioritise workload effectively, • A proactive approach and confidence using your own initiative, • Good attention to detail and accuracy, • Strong IT skills including Microsoft Office, • The ability to work well both independently and within a team Further Information • Fixed-term maternity cover contract (6–12 months), • Free parking, • Modern working environment, • Excellent company benefits Due to the volume of applications received, we may not be able to respond to every applicant individually. If you have not heard from us within 4 working days, please assume your application has not been successful on this occasion

Housing Officer x2 (Hampshire, Berkshire & Surrey) Location : South East Salary : £36,000 per annum Vacancy Type: Full Time It matters. So we're bringing it closer to home. Our customers have told us they want us to better understand their needs at a local level, and to be more visible in the communities we serve. We've listened. That's why we're creating new roles, strengthening our local presence, and looking for people who want to be part of what comes next. This is a varied, hands‑on role where no two days are the same. You'll be a visible and trusted presence in your communities - supporting customers, managing tenancies proactively, and working closely with partners to help people sustain their homes and live well. We are looking for two Housing Officers covering the following patches in the South East: x1 - Bracknell Forest, Reading, Surrey Heath, Woking, Wokingham x1 - East Hampshire, Eastleigh, Fareham, Havant, Portsmouth, Test Valley, Waverley, Winchester What you'll be doing You'll take ownership of a defined patch, acting as the key point of contact for residents and ensuring services are responsive, compliant, and customer‑focused. Your responsibilities will include: • Managing the full tenancy lifecycle, from sign‑up through to end of tenancy * Handling tenancy changes, mutual exchanges, and investigations into tenancy breaches or fraud * Supporting lettings and voids activity to minimise rent loss and turnaround times * Carrying out estate inspections and addressing neighbourhood and environmental issues * Managing low‑level anti‑social behaviour, neighbour disputes, and supporting more complex cases * Identifying and responding to vulnerability, safeguarding, hoarding, and non‑access cases * Completing person‑centred fire risk assessments and monitoring health and safety issues * Investigating complaints and learning from outcomes to improve services * Working in partnership with local authorities and external agencies to support customers effectively Throughout everything you do, you'll champion Stonewater's Customer Promise - delivering services that are respectful, personalised, and trauma‑informed. What we're looking for • You'll bring experience of housing management or a similar customer‑facing role, along with the confidence to manage complex and sensitive situations professionally. You'll also have: * Experience of tenancy, estate management, lettings or neighbourhood services within social housing * Knowledge of housing legislation, including safeguarding, ASB and welfare reform * Strong communication and influencing skills, with the ability to work calmly under pressure * A customer‑focused mindset, with a commitment to equality, inclusion and trauma‑informed practice * Confidence using digital systems and data to manage cases and improve performance * The ability to work independently, manage competing priorities, and make sound day‑to‑day decisions You'll also be comfortable working flexibly, including participating in an out‑of‑hours rota where required. Why join us? At Stonewater, our customer promise is " We are proud to make things personal; if it matters to our customers, it matters to us." This role is at the heart of how we build trust with our customers. If you're someone who takes pride in getting things right, supporting others, and making a difference through everyday interactions, we'd love to hear from you. Appointment to this role will be subject to a satisfactory references and possession of a valid Right to Work document. Discover Stonewater: Stonewater is a leading housing provider. We manage around 40,000 homes, serving 93,000 customers across our portfolio of affordable properties for general rent, shared ownership and sale, alongside specialist accommodation, with an ambitious house-building programme. Our mission is to provide quality homes and services for people whose needs are not met by the open market. We're looking for like-minded people to join our team of over 900 talented colleagues who embody our values of being ethical, ambitious, passionate, agile and commercial, as well as people who want to make a difference and transform people's lives. We are a Disability Confident Employer and working towards accreditation for becoming a Disability Confident Leader, which allows us to record and report on disability, mental health and wellbeing in the workplace to better support our colleagues. We have also achieved accreditation for being an Advanced Employer for Investing in Ethnicity Maturity Matrix. We are committed to being a Menopause Friendly employer and working towards accreditation our Menopause Friendly accreditation. Stonewater reserve the right to bring the closing date forward should enough quality applications be received prior to the current closing date. To Apply If you feel you are a suitable candidate and would like to work for Stonewater, please proceed through the following link to be redirected to our website to complete your application.

An experienced complaints or quality assurance specialist seeking full ownership and autonomy. A growing insurance operations team is looking for a Complaints Specialist to take ownership of a key function within a modern, customer-focused claims environment.

You have to be able to write final written complaints response letters. Applicants must have at least one year of prior experience managing complaints in a UK FCA-regulated financial services environment. The role requires flexibility to handle a range of tasks, including dealing with moderately com

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You must be able to evidence a minimum 1 years previous experience in Complaints Handling in Financial Services within an FCA Regulated environment (UK). Able to work flexibly across different work streams including responding to medium complex/regulated complaints. The ideal candidate will ensure a

Ensure complaints are managed in line with internal procedures and the Housing Ombudsman Complaint Handling Code. Capture learning outcomes and support the development of a growing complaints function. Previous complaints handling experience within social housing, housing associations, or local auth

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Operations Manager – BFSI (Complaints‑Led Operations). Oversee complaints performance against. Extensive experience managing formal complaints processes.

This fixed-term contract role entails leadership of the Complaints team, overseeing statutory complaints procedures, and fostering collaboration with various departments. Ideal candidates will have a solid background in local government complaints management and excellent communication skills. Royal

Senior Manager, Compliance Complaints page is loaded## Senior Manager, Compliance Complaintslocations: Cannon Street, Londontime type: Full timeposted on: Posted 9 Days Agojob requisition id: R16774Job TitleSenior Manager, Compliance ComplaintsJob DescriptionIG is a FTSE 100 fintec

We’re looking for a Complaints Manager to own and evolve our complaints function — ensuring customers receive fair, timely, and empathetic resolutions while turning complaint insights into meaningful product and operational improvements across the company. Strong working knowledge of FCA DISP re