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Job Description The Yorkshire Clinic, Bingley Full Time 37.5 hours The role At Ramsay Health Care, we know our people are our most important asset. Join us as a Ward Manager where you’ll help to lead, manage and nurture a team in one of the leading providers of independent healthcare in the UK. Together, you’ll deliver the highest quality clinical outcomes in an environment where there is ‘more time to care’. You already have proven success in leading a team, as well as experience in change management and transformation. Not only will you be valued for these skills and expertise, you’ll have time to build on them too, through our Ramsay Academy. We put the patient at the heart of everything we do – as our ‘Speaking Up for Safety’ programme proves. Where you’ll be based The role is based at our Yorkshire Clinic, Cottingley Business Park in Bingley. The Yorkshire Clinic is one of West Yorkshire's leading private hospitals, part of Ramsay Health Care UK, one of the leading independent healthcare providers in England. The hospital opened in 1982 and has built an excellent reputation for delivering first class healthcare for patients with health insurance, patients who are self-funding treatment and NHS patients exercising choice through the e-referral system The Ward Manager will oversee the daily operations of the ward, ensuring the delivery of exceptional patient care and efficient management of resources. This role requires strong leadership skills, clinical expertise, and the ability to foster a collaborative and supportive environment for staff and patients. Key Responsibilities: Leadership and Management: * Lead and manage the ward team, including nurses, healthcare assistants, and support staff. * Ensure the ward operates smoothly and efficiently, maintaining high standards of patient care. * Conduct regular staff meetings and provide ongoing training and development opportunities. * Manage staff rotas, ensuring adequate coverage and optimal use of resources. Patient Care: * Oversee the assessment, planning, implementation, and evaluation of patient care. * Ensure all patients receive personalized, compassionate care tailored to their individual needs. * Monitor patient outcomes and implement improvements to enhance care quality. * Address patient concerns and complaints promptly and effectively. Clinical Governance: * Ensure compliance with all relevant healthcare regulations, policies, and procedures. * Maintain accurate and up-to-date patient records and documentation. * Conduct audits and quality assurance activities to ensure continuous improvement. * Promote a culture of safety and risk management within the ward. Communication and Collaboration: * Foster effective communication and collaboration within the multidisciplinary team. * Liaise with other departments and external stakeholders to coordinate patient care. * Participate in hospital-wide initiatives and contribute to strategic planning What you’ll bring with you * Registered Nurse (RN) with a valid NMC registration. * Minimum of 5 years of clinical experience, preferably with a strong surgical background, with at least 2 years in a leadership or managerial role. * Strong clinical skills and knowledge of best practices in patient care. * Excellent communication, interpersonal, and organizational skills. * Ability to lead and motivate a team, fostering a positive and collaborative work environment. * Experience in managing budgets and resources effectively * Previous Clinical Supervisory Experience * Experience of managing rosters and staffing (desirable) * Enthusiasm and a can do attitude * Flexibility and adaptability to meet the changing needs of the business * A good working knowledge and compliance with CQC Standards * The ability to make decisions and use your initiative * Strong communication skills * Passion to deliver excellent care in a busy and challenging environment Benefits * Contributory pension scheme * 25 days’ annual leave plus eight Bank Holiday days * Family friendly policies including enhanced parental leave * Private healthcare and life assurance * Free uniform and DBS check * Free parking and a subsidised staff restaurant * Access to our employee discount programme * Wellbeing Centre and access to 24/7 employee assistance line * Long service, employee recognition and appreciation awards * Access to the Ramsay Academy giving you genuine opportunities to grow, develop and specialise in your career About us We’re Ramsay Health Care UK. With 35 hospitals, 7,600 staff and 200,000 patients treated every year, we’re one of the leading independent healthcare providers in England. We deliver a wide and comprehensive range of specialised clinical services from routine to complex surgery, day case procedures, cancer care, diagnostic services and physiotherapy. In addition, we also have our three standalone decontamination units which are essential to supporting our clinical outcomes. 94% of our facilities are rated ‘Good’ by the CQC, and we are extremely proud of the high quality of our staff as well as excellent relationships with doctors and our strong, longstanding partnership with the NHS. We’re part of a global hospital group with over 60 years’ experience that operates in 11 countries across the world. As people caring for people, our ethos helps make a huge difference in the lives of millions. We know that our people are our most important asset to our organisation, and are the key to our success and continuing growth. We care. It’s more than what we do, it’s who we are. Everything we do is about striving to deliver the best care. And it's a belief that's as true today as it was when we welcomed our first patients in 1964. “The Ramsay Way” culture recognises that our people are our most important asset and this has been key to our ongoing success. We are proud to support the UK’s Armed Forces and Reservists and have already achieved the Silver Award as part of the MOD’s Armed Forces Covenant Employer Recognition Scheme. The scheme recognises employers who actively support Defence while encouraging other organisations to adopt the same behaviours in their workplace. As a company we are committed to supporting the wider Armed Forces community and this includes our staff as well as our patients. We are committed to equality of opportunity for all. This position is subject to background and DBS checks.

Registered Manager Scotland Department: Clinical Governance Location/Branch: Scotland Position reports to: Operations Manager Clinical Accountability to: Chief Nurse We’re currently hiring for a Registered Manager (RM) to oversee all Quality Governance and Regulated activities within Scotland The Registered Manager will be Clinical24 Scotland Governance lead reporting directly into the Complex Care Governance Group chaired by the Chief Nurse for the UK. The Registered Manager will need to be registered with the Nursing & Midwifery Council (NMC) and be accountable for ensuring the service meets Clinical 24 standards and following the ICG complaints procedure, as well as Care Inspectorate regulatory requirements (where appropriate) for Nursing Agencies and Domiciliary Care/Complex Care. Responsible for ensuring the development and implementation of personalised care plans as appropriate in Domiciliary Care/Complex Care and individual risk assessments to meet individual needs and must ensure the delivery of quality care and manage budgets and resources effectively. The role will also be responsible for overseeing Clinical24 Nurse Interviewers and ensure efficiencies, performance and quality control are managed effectively in line with Governance and Business Requirements. There will be a requirement to travel to assess and ensure effective management of packages of care and the staff working within them. The Care Packages being provided in Scotland include clients with complex physical needs, mental health and learning disabilities. The clients will include children and adults and the care will also cover for some of our clients the transition from child to adult care. Professionally responsible to the ICG Medical Ltd Chief Nurse who will also support supervision and revalidation for the post holder, the role will Report into the Operations Manager for Clinical 24 Scotland and will be required to spend time in the office as directed by the Operations Manager The organisational structure allows operational and regulatory activities to take place at the highest of standards. With professional line accountability as a nurse to the ICG Chief Nurse. The operational structure ensures there is support from all areas of the business within the senior leadership team and ensuring investment is made when there is a business requirement with on the ground support to allow the role to develop an operational capacity. Qualifications and experience required: • Our expectation is that the individual must be an NMC registrant with no restrictions on practice, • Significant experience in any health or social care setting with people who have significant needs including children, young people or vulnerable adults, • Candidates must be able to demonstrate operational management capability in a health and/or social care setting e.g. Ward/Dept Manager/Care Home Manager, • Ideally the individual must have Registered Manager experience within the last 3 years Essential experience and knowledge of the following: • People Management including staff welfare, • Effective communication, • Use of IT skills such as Word, Excel and Microsoft (including SharePoint), • Complex/Domiciliary Care, including physical, psychological, mental health and legal requirement of service users management across all age spectrums, • Acute hospital experience, within the public and private sector, including the management of clinical professionals and Healthcare, • Complaint, Concerns and Safeguarding Management, • Extensive experience of Interview and Recruitment Standards and to be able to work closely with the Compliance Manager, • Ensure the effective implementation and evaluation of all Policies, Professional and Legal Requirements to ensure safe and effective care is delivered to patients/clients/service users

Quality Assurance Technician Location: Bradford, West Yorkshire Hours: 5 days out of 7 (flexibility required) Contract Type: Permanent The Quality Assurance (QA) role supports the Technical Department in ensuring that food safety, quality, and compliance standards are met throughout the production process. This is a hands-on position requiring attention to detail, excellent organizational skills, and a proactive approach to maintaining high standards across production areas. Key Responsibilities • Complete and verify all quality and technical documentation, including start-up checks, batch codes, and temperature logs., • Monitor production lines for product quality, correct labelling, and specification compliance., • Check ingredients, raw materials, and finished products for shelf life and temperature accuracy., • Conduct hygiene, GMP, and PPE compliance checks across all departments., • Support the implementation and maintenance of HACCP and BRC systems., • Perform testing such as ATP, gluten, and environmental swabbing as required., • Investigate and close out customer complaints in a timely and accurate manner., • Maintain up-to-date supplier and service provider documentation and certifications., • Raise, manage, and close non-conformances and concessions., • Work with the NPD and Technical teams during product launches to ensure specification accuracy., • Carry out internal audits, traceability tests, and equipment calibrations in line with schedules., • Promote continuous improvement and adherence to company quality and safety procedures. Experience & Skills Needed • Proven experience in a Quality Assurance or Technical role within a food manufacturing environment (chilled or ready-to-eat preferred)., • Strong knowledge of HACCP, BRC standards, and UK/EU food safety legislation., • Excellent attention to detail with the ability to maintain accurate records., • Confident communicator, able to work collaboratively across production and technical teams., • Proficient in Microsoft Office applications (Word, Excel, Outlook)., • Flexible and adaptable approach to working hours and business needs., • A qualification in Food Science, Food Technology, or a related field is desirable. If you would like to apply then please email your CV to or call Jade on 07526 166809 Closing date is 09.11.2025 Please note this could change subject to suitable applications Hawk 3 Talent Solutions are acting as an employment agency on behalf of its client. By applying for the above position and providing your personal data to us you understand that your data will be processed in line with our Privacy Policy. To view our full Privacy Policy please visit our website. Hawk 3 Talent Solutions are committed to the selection, recruitment and development of the best people, basing judgements solely on suitability for the job. Whilst we endeavour to respond to all applications individually, due to high volumes, this is not always possible. Thank you for your interest in this role and we look forward to working with you in the future

Our client is a rapidly expanding Wealth Management firm who are looking for an experienced T&C Manager to join the team. As T&C Manager you will develop Trainee Financial Planners to reach competent adviser status (CAS) and the monitoring of ongoing competency of CAS Planners under your supervision. To be considered for the role, you must hold a level 4 Diploma in financial planning or similar and have relevant experience in developing financial planners. Regular travel to offices in Scotland is required to meet face to face with advisors, and to other UK offices as required for team meetings. The role will involve taking responsibility for the following: • To act as first-line Supervisor to Financial Planners of varying experience, based in varying locations., • Ensure that Financial Planners within your span of control are supervised in accordance with the Group T&C Scheme., • Deliver new entrant training and other training interventions as required., • Work closely with the Training & Development Team to fulfil the objectives of each Trainee through to CAS and beyond., • Undertake Role Plays, Live Observations, and Competency Assessments as required, and provide feedback to Planners., • Assessment of KPIs to identify development areas, agree CPD and deliver appropriate coaching and training to support and help develop Planners., • Assist Group Compliance with ensuring that training material is kept up to date and with the development of new material as required., • Ensure own ongoing competency., • Promote and display the client-centric culture of the business., • Proactively share best practice. Key Requirements: • Experience in providing effective Coaching., • A good understanding and knowledge of relevant FCA rules., • A good understanding of complaints procedures., • A good understanding of other relevant legislation, including that related to financial crime and GDPR., • A good understanding of updating policies and procedures., • A good understanding of Training & Competency., • Working knowledge of and be competent with Microsoft Applications. Essential Qualifications: • Qualified to at least QCF Level 4 or equivalent qualification (H15, JO7 or AF6 are desirable).

Sales experience is welcomed but not essential if you have a strong background in customer-facing roles (such as call centres, hospitality, retail, or complaints handling) and are motivated to start a sales career, well provide full training and support to help you succeed. As a Bagnalls Sales Exec

Our client are currently looking for an experienced Resident Liaison Officer to join their planned works team. Dealing with resident complaints. My client are seeking someone with experience working as a Resident Liaison Officer, strong communication skills over the phone and face to face and good I

Act as the primary escalation point for serious, complex, or high-value customer complaints. Investigate complaints in depth, conducting thorough fact-finding, evidence gathering, and root cause analysis across multiple channels (phone, email, chat, written correspondence). Liaise with internal team

We are looking for a Complaints Handler, who can resolve and report on complaints and claims received for our client, providing the highest level of customer experience and deliver fair and justified customer outcomes. Thorough investigation and response of complaints.

Are you a confident and experienced complaints specialist with experience within financial Quality Assurance looking to make an impact at one of the world’s fastest-growing FinTechs? We’re hiring multiple QA &. With a strong culture of customer-centricity and innovation, our client is seeking pa

Our client is looking for a Pensions Complaints Advisor (Level 4 qualified in financial planning) to work on a number of complex Pension Complaints. Pension Claims / Complaints Specialist | Pension Industry | Remote | £330/day plus retention bonus INSIDE IR35 | 6 month initial contract. You’ll be

An established fashion retailer who has become a staple in cities and town across the UK are looking for an assistant store manager in the West Yorkshire area.The company is renowned for delivering excellent customer service and creating a warm and welcoming shopping environment.Candidates will need

Head of Complaints - Life & Pensions or Financial ServicesOur client, a large, renowned and specialist Business Process Outsourcing provider, is currently looking to hire a Head of Complaints for a brand new role working across their fastest growing Life and Pension's account. This is a fantastic op

A leading fashion retailer are looking for an assistant manager in Leeds City Centre.This retailer is continously expanding across the UK and is widely recognised for being a product leader within their sector.Responsibilities: - Supporting the Store Manager in all aspects of daily operations - Le

Our client is looking for a Pensions Complaints Advisor (Level 4 qualified in financial planning) to work on a number of complex Pension Complaints. Your background will be in Pensions Complaints and Claims. Reviewing and resolving consumer complaints.

With a strong culture of customer-centricity and innovation, our client is seeking passionate professionals who take pride in delivering fair, timely, and high-quality complaint resolutions as part of the Global Quality Assurance function, driving complaints processes and consistency. As a Complaint

Acknowledge and resolve complaints systematically and fairly and within set time limits as defined by Financial Conduct Authority both via telephone and letter. Investigate the root cause of any complaints, gathering information from relevant teams or stakeholders. Respond to Client Escalation and H

The team handle complaints and analyse trends to understand and get to the root cause of complaints to drive improvements across the business. Identify trends and root causes of complaints, using the complaints feedback tool to help drive business improvements. This function includes Customer Servic

We are recruiting for the latest member of our Complaints Team. You’ll be joining the Complaints department, split between our non-regulated (Mortgages and Savings) and regulated (Financial Advice) teams. Managing your own caseload of complaints within regulatory requirements and timescales.

We’re seeking a Senior Manager in Compliance as a Risk Specialist in Complaints and Rectifications. This is a unique opportunity to shape how we oversee complaints and rectifications, while also influencing our approach to vulnerability and customer outcomes across the Group. Title: Senior Manager

Complaints Manager (Qualified Solicitor England and Wales). Now we’re hiring a Complaints Manager to support our growing team. As a firm we pride ourselves on providing an excellent service to our clients and this is borne out by our TrustPilot Reviews but, as with all professional services provid

Conduct Risk, Consumer Duty & Complaints Lead - Top Lloyd's of London Insurer. Managing of Conduct and Complaints team.

Ensure that all complaints are handled with the highest standard of customer care. Maintain a complaints database with correct and relevant information at all times. Experience of working within the motor finance industry with a minimum experience of 12 months handling vehicle quality issues and com

What you’ll be doing as a Complaints Advisor. Investigating and resolving written customer complaints, while keeping customers fully updated by phone or in writing.

Working alongside the Concerns and complaints manager, supporting the admin side of the department.

Complaints Handler - Subsidence Claims. Join our Subsidence team as a Complaints Handler, where you'll turn challenges into opportunities and help shape exceptional outcomes for our clients and policyholders.

Receiving and logging complaints related to SEND provision. Investigating complaints thoroughly and impartially, often liaising with schools, professionals, and service providers.

Parking Dept and Complaints Officer. Evaluate evidence in cases of complaints, member inquiries, or appeals against Penalty Charge Notices (PCN) at the warrant stage. Manage correspondence and stage 1 complaints at the Warrant of Control (WoC) stage.

Are you a confident and experienced complaints specialist with experience within financial Quality Assurance looking to make an impact at one of the world’s fastest-growing FinTechs? We’re hiring multiple QA & Complaints Handlers to join a high-performing team on an interim basis initially for a

You will be the first point of contact for written complaints and enquiries, owning and resolving cases through skilled negotiation and stakeholder engagement. You will communicate clearly and effectively with retailers and internal teams, delivering high‑quality written responses that prevent rep

Respond to, investigate and resolve stage 1 complaints, MP, Councillor or executive enquiries from start to finish within the required timescale; keep the Complaints Manager informed at all times. We have an exciting opportunity for a Complaints Handler to join our team. This role plays a key part i

Direct Leadership and management of the Complaints Operation compromising Team Leaders, Complaints Handlers and Analysts. Page Group are working in partnership with a leading business working in the Financial Services space, who are now looking to appoint a new Complaints Operations Manager. This ro

To work as part of a motivated team, sharing successes and key learnings to ensure that all inbound complaints are thoroughly investigated within regulatory time frames. Establish telephone contact with customers to gain a full understanding of their complaints in order to progress to a fair outcome

Communicating outcomes of complaints in writing or over the phone, within regulated timeframes, with accuracy and attention to detail. Liaising with stakeholders to ensure root causes of complaints are understood, and services are re-evaluated appropriately. Experience in handling complaints within

Keep clear records of all complaints and how they were resolved. Apply to this Complaints & Route Coordinator through this advert. Job Title: Complaints & Route Coordinator (Transport Support).

As a Complaints Specialist, you will play a key role within their customer service team, focusing on the efficient and effective resolution of client complaints. Key Requirements of the Complaints Specialist (Investments):. Minimum of 2 years experience in a complaints handling role within the finan

Analyse and report on complaints data and trends to senior management and DMTs. Proven experience in managing complaints within local government or a similar public sector environment. Team: Complaints & Access to Information.

A genuine interest in helping people and solving problems & complaints. Join United Utilities as a Junior Customer Advisor – Network Enquiries & Complaints. You’ll handle a variety of customer interactions, including basic complaints, service updates, and general enquiries, while learning how to

You’ll lead a team of complaints managers to deliver a quality and customer-focused complaints service, resolving complaints fairly, transparently and efficiently whilst working in collaboration with colleagues across the Agency to do so. You will be passionate about the customer and able to drive

The Complaints Officer is a non-customer-facing investigative and administrative role. The successful candidate will primarily assess, evaluate, and process complaints, escalate high-priority issues, and collaborate with other teams to gather information, establish an accurate root cause, and comple

Therefore, acting as an expert resource, the post holder will provide senior leadership for the Complaints team in the co-ordination and delivery of all aspects of complaints management and patient feedback across the Trust. Are you an experienced and compassionate leader with a passion for patient

Your responsibilities will include:* Managing your own caseload of complaints within regulatory requirements and timescales* Conducting thorough investigations in liaison with the customer and drawing on fact finding skills to investigate root causes effectively* Providing a seamless and professiona

Incident and Complaints Investigator. An exciting opportunity has arisen to join our expanding team at Community Healthcare Partners as an Incident and Complaints Investigator reporting to the Group Head of Customer Experience. As one of our Investigators within the Governance Department, you will b

As a Complaints Advisor, you will be responsible for managing and resolving client complaints in a professional services setting. To administer records and filing relating to complaints matters including updating the complaints log. To prepare correspondence and documents in response to complaints r

Clinical Standards Lead - Clinical Complaints, Risk and Assurance. Are you passionate about driving clinical excellence, reducing risk, and shaping a culture of safety and transparency? Join us as a CSL - Clinical Complaints, Risk and Assurance and play a pivotal role in enhancing customer experienc

Complaints officer needed in Harlow.

The role of a Motor Complaint Handler is to handle motor finance complaints, including Satisfactory Quality and DCA cases, ensuring fair outcomes in line with FCA and consumer protection regulations. Deliver fair, empathetic, and compliant outcomes for motor finance complaints within FCA-regulated t

Embark on a rewarding journey with a renowned corporate brand located in the heart of London as a Complaints Handler for a brand new project. As a Complaints Handler your focus will be on maintaining the integrity of the marketplace by identifying and mitigating fraudulent activities. Previous exper

The Client Services Associate - Complaints and Rectifications is responsible for managing client complaints and rectification requests. Job Title** | Client Services Associate - Complaints and Rectifications Location | National Job Type | Permanent Salary | £27,228 - £29,950As a Cl