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CUSTOMER CARE TEAM- EASTBOURNE The Customer Care Team provides the highest level of customer support via telephone, email and online. As Customer Care Advisor you will be the first point of contact for customers and will be a member of a fast-paced, multi-skilled customer service team, proactively managing and resolving a wide range of customer requests, making a rapid assessment of the best next steps, and helping customers to get the help and support they need. PRINCIPAL ROLES AND RESPONSIBILITIES * Setting up new customer accounts and making welcome calls. * Closing customer accounts when customers move home. * Proactively resolving customer billing queries over the phone and via email. * Setting up and managing Direct Debits and taking phone payments. * Interacting with customers daily, via telephone or email, responding to their questions * Successfully managing and resolving customer complaints or concerns, proactively implementing any lessons learnt to improve future service delivery. * Paid emergency out of hours cover. KNOWLEDGE, SKILLS AND EXPERIENCE REQUIRED * Minimum of 2 years’ experience in a fast-paced customer service call centre environment. * Customer service orientated with strong customer communication skills, including the ability to handle difficult conversations confidently and with diplomacy. Previous experience in a client liaison or customer service role is essential. * Excellent interpersonal skills with a demonstrable ability to establish and maintain excellent working relationships with a wide variety of key stakeholders, including clients, contractors, and customers. * Excellent written communication skills. * Must be a team player. * Strong attention to detail. * Self-starter, driven by success and able to work well under pressure. * Organised and methodical, with the ability to prioritise and maintain an orderly workflow. * Excellent IT skills proficient with Microsoft Office Suite and able to quickly learn new software. * Reactive and proactive problem-solving skills. * Awareness of legislation and requirements surrounding data protection and privacy. We endeavour to reply to all applications, however, if you haven`t heard from us within 7 days, you have been unsuccessful with this particular role. You are very welcome to apply to future advertisements placed by Grafters Recruitment Consultants / Grafters Accountancy Personnel

Liaising with TMO and handling the TMO cases within service level agreementsUndertaking the Hyundai buy back and rejection processTo analyse Hyundai Complaints data, produce and maintain monthly and ad hoc reports demonstrating the department’s key KPIsPrepare reports relating to Hyundai Complaint

Housing Reviews and Complaints Officer Location: Maidenhead, Berkshire Pay: £22.

This Complaints Officer role offers the chance to manage and resolve complaints across housing services, helping ensure safe, quality homes and services that tenants can trust. As a Complaints Officer, you will:. Investigate and resolve complaints thoroughly, effectively, and in a timely manner.

Strong background in complaints handling and resolution. Job Title: Customer Services Executive – Complaints Resolution. As a Customer Services Executive, you will be responsible for managing and resolving customer complaints with empathy, professionalism, and efficiency.

A recruitment agency in the United Kingdom is seeking a customer service professional for handling customer complaints and providing excellent service. The candidate will be responsible for resolving complaints transparently, engaging with diverse clients such as residents and Councillors, and ensur

A recruitment agency in Greater London is seeking a Senior Feedback & Resolutions Officer responsible for managing complex complaints and providing timely resolution. The role requires strong experience in complaints management, excellent written and verbal communication skills, and the ability to w

The successful candidate will manage and resolve Defined Benefit pension complaints while ensuring compliance and delivering fair outcomes.

In this position you’ll support the management of claims and complaints, engage with regulatory bodies, and contribute to the firm’s wider contentious and risk‑related matters. Drafting responses to client complaints. Claims & Complaints Lawyer (Contract).

Support the Complaints and Casework Manager in delivering an effective, customer‑focused complaints service for residents and the Client. Lead on projects aimed at improving service standards, performance, and consistency in complaints handling a. Complaints Investigator needed in North London Pay

We're looking for a Complaints Business Partner (CBP) to drive organisational learning through complaints, managing our most complex cases and embedding processes and capabilities across teams to ensure insights inform strategy and improve resident outcomes. Degree‑level qualification or equivalen

The role involves managing a caseload of customer complaints, ensuring effective governance and escalation processes are established.

A prominent recruitment agency is seeking a Senior Complaints Resolution Officer to manage and resolve complex housing complaints within a busy Housing Hub.

In this hands-on role, you will manage Defined Benefit pension complaints, ensuring fair customer outcomes while identifying opportunities for service improvement.

Handle customer complaints professionally, ensuring fair, transparent, and timely resolution in line with internal policies and the Housing Ombudsman Complaint Handling Code. Gather, analyse, and prepare complaints data for monitoring, trend analysis and reporting purposes. Ensure clear communicatio

Strong experience handling complex complaints, ideally within pensions or financial services. You will own and manage all Defined Benefit pension complaints, achieving the right customer outcomes while identifying opportunities to continually improve service throughout PRT Client services, LGRI. You

Strong experience handling complex complaints, ideally within pensions or financial services. You will own and manage all Defined Benefit pension complaints, achieving the right customer outcomes while identifying opportunities to continually improve service throughout PRT Client services, LGRI. You

Ready for the next step in your career? Join a collaborative, enthusiastic team working.AtAptean,you’llhelp deliver best-in-class solutions that improve customer experience.We’re looking for a Business Consultant to strengthen our position as the leading provider.You’ll join a fast-paced, grow

As a Concerns & Complaints Officer, your role is to provide a high standard of customer service and support in delivering a responsive and accessible PALS and complaints service for our service users. The successful candidate will be a strong team player, well organised with a proven ability to iden

A global software company in the United Kingdom is seeking a Business Consultant to enhance customer experience through cloud-based solutions.The role involves leading software implementations, conducting workshops, and providing training.Ideal candidates should have at least two years of relevant e

A leading recruitment agency is seeking a Complaints Investigator for a Housing Trust in West London. The role involves investigating complaints independently, managing issues from initial contact to resolution, and ensuring customer service excellence. Ideal candidates should have experience in han

You will own and manage all Defined Benefit pension complaints, achieving the right customer outcomes while identifying opportunities to continually improve service throughout PRT Client services, LGRI. You will also investigate complaints and resolve within the regulatory framework prescribed by th

The role involves managing complaints with high standards of customer service, requiring direct experience in NHS complaints handling. A leading healthcare provider in Greater London seeks a Concerns & Complaints Officer to enhance service quality.

A local authority in the South East is seeking a skilled SEND Complaints & Tribunals Officer to provide interim support for its Education and SEND services. This role involves managing SEND casework, addressing complaints, and representing the client at SEND Tribunals, ensuring both statutory compli

In this role, the successful candidate will manage customer complaints related to motor finance, ensuring high standards of service and compliance with regulations. Ideal applicants will have experience in complaints handling, strong communication abilities, and the capacity to work under pressure.

Additionally, the role involves drafting detailed responses for complaints, enquiries, and Ombudsman investigations, as well as tracking tribunal cases and complaints to aid in the development and improvement of the service. A Local Authority in the South East is seeking a skilled SEND Complaints &

Get notified about new Complaints Assessor jobs in. Goodman Masson are currently working with a social housing organisation in Surrey to recruit for an interim Complaints Investigator. In this key role, you'll take ownership of complaints from start to finish, working to resolve issues effectively,

Responsibilities include leading customer complaints, supporting audits, and identifying improvement opportunities.

A major water utility provider in the UK is seeking a Complaints Advisor to manage customer complaints with empathy and efficiency.

Accurately record complaints, actions, and outcomes within internal systems. Experience dealing with B2B complaints (desirable). Exposure to a broad range of complaints and regulatory matters.

Experience handling stage one complaints in a regulatory environment. Morgan Hunt currently requires a Complaints Investigator for Housing Trust based in West London on a Temporary basis. Essential: Experience handling stage one complaints in a regulatory environment.

A housing consultancy firm in Greater London is seeking a Housing Complaints / Resolutions Officer to manage Stage 2 complaints effectively. The ideal candidate will take full ownership of complaints until resolution, ensuring high-quality responses and maintaining effective communication throughout

A major water utility company based in the UK is looking for an Administrator to join their Customer Service Complaints Team.

Working as the Stage 2 Complaints Investigator / Escalation Caseworker you will be part of a dedicated Complaints division and will be tasked with investigating and resolving all Stage 2 complaints, in a fair & impartial manner. We have a fantastic new job opportunity for a Stage 2 Complaints Invest

A leading UK financial services group is seeking an experienced Senior Complaint Handler to manage Defined Benefit pension complaints. The role involves investigating complaints, ensuring regulatory compliance, and delivering empathetic customer responses.

As a Complaints Advisor, you will be the first point of contact for written complaints and enquiries, taking ownership of each case and supporting customers through to resolution. Job title Complaints Advisor Ref 44472 Division Asset Operations & Capital Delivery Location Hybrid - Kemble Court - RG2

In this role, you will manage complaints and support the Compliance Team, ensuring all cases are logged according to FCA guidelines.

A leading specialist automotive finance lender is seeking a Complaints Specialist to manage the full complaints process, ensuring fair and efficient resolutions.

The Deputy Head of Appeals, Complaints & Conduct Office will lead on day-to-day operational delivery within ACCO, motivating a team of caseworkers to deliver best practice in matters related to all areas of student appeals, complaints and conduct, including both academic and non‑academic matters.

You will also assist in resolving outstanding complaints related to housing and repairs.

A well-established B2B lender in the UK is seeking an experienced Complaints Handler for their risk and compliance function. This role involves managing customer complaints, ensuring they are resolved fairly and in compliance with regulatory requirements.

Building case files for all high profile complaints, including executive complaints, regulatory body complaints (Financial Ombudsman Services) and legal complaints. As a Complaints Handler, you will be responsible for investigating and resolving customer complaints relating to mobile phone and techn

A large local authority in Mid Wales is seeking an experienced Complaints Officer to support the statutory management and delivery of complaints, representations, compliments and comments across social services.

Receptionist Derby Perm Part time 20 hours a week.About the RoleWe are looking for a professional, friendly, and highly organised Receptionist / Administration Assistant to join our client's team on a part‑time basis.This role is ideal for someone who enjoys supporting others, creating a welcoming

Cleaner - Dublin.Compass Group Ireland, contracted to.If you're a committed Cleaner looking for a role you'll shine in, we've got the position for you.Your key responsibilities will include:.Working alongside our cleaning and facilities teams to keep environments safe and hygien

Please note that salary will be pro-rated for than 37 hours per week.The role of Catering Team Leader is to assist in the effective provision of the Facilities Management operational catering Team to provide excellent customer service, meeting all SLA’s, complying with Food Safety Legislation and

Cleaner - Ipwich.We're currently recruiting a part time Cleaner to join our cleaning and facilities teams for 14Forty, contracted to 34 hours per week.As one of our dedicated Cleaners, you will help to deliver on our promise to always create the best and brightest experiences fo