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We are seeking a compassionate, organised, and proactive Care Manager (non-registered) to join a high-quality care service based near the Fleet area. This role is ideal for either a Care Coordinator, Field Care Supervisor or a Deputy Care Manager. You will support care teams, ensure service users receive safe and effective support, and help maintain compliance with internal standards and regulatory expectations. Duties Include: • Oversee the coordination and delivery of care services to ensure they meet individual care plans, • Promote person-centred care that respects dignity, choice, and independence, • Monitor care quality through observations, spot checks, and feedback, • Support continuous improvement initiatives within the service, • Supervise, mentor, and support care staff to maintain high performance, • Check staff rotas, ensuring adequate coverage at all times, • Support recruitment, induction, and ongoing training of care workers, • Foster a positive, inclusive, and supportive team environment, • Ensure care practices align with relevant regulations, policies, and procedures, • Maintain accurate records, reports, and documentation, • Assist in audits, inspections, and quality assurance processes, • Support incident reporting and follow-up actions, • Act as a point of contact for service users, families, and external professionals, • Build strong working relationships with healthcare providers and local authorities, • Handle concerns or complaints professionally and promptlyFor this role you will need:, • Experience in a health or social care setting, • Driving license and your own car, • Previous supervisory or management experience, • Strong understanding of person-centred care principles, • Excellent communication and organisational skills, • Ability to lead, motivate, and support a team, • Level 3 or above qualification in Health & Social CareSalary £30,000 - £34,000 + GREAT BENEFITS & CAREER PROGRESSION!!!

The Quality / Calibration Engineer will provide leadership and be responsible for day-to-day management and implementation of Calibrated Equipment and it’s System in line with key Aerospace requirements, fundamentally focusing around EN_9100 and traceability to National & International Standards.Key Responsibilities • Maintain calibrated equipment across the business, managing both internal and external calibration requirements., • Maintain QMS requirements in line with ongoing standard expectations (AS9100 and customer flow-down requirements)., • Prepare and organise internal audits, including NCR closure., • Support customer requirements for annual audit activities., • Adhere to company health and safety requirements and complete all required training., • Process supplier and customer returns for non-conforming items., • Promote performance improvement activities and quality assurance programs throughout the company., • Identify and implement corrective and preventative actions., • Carry out problem-solving activities within production., • Identify and investigate trends from internal failure modes., • Ensure QA activities and priorities are met to achieve on-time delivery (internally and externally)., • Communicate and collaborate effectively with team members to maintain a professional and consistent working environment., • Work flexibly, including potential travel between sites or customer locations, depending on business needs., • Communicate directly with customer quality representatives when investigating complaints., • Support and adapt to changes in standards, policies, processes, and products.Skills and Qualifications / Experience, • Calibration experience (practical knowledge and understanding)., • Strong understanding of EN 9100 requirements (minimum 3 years’ experience)., • Experience working in a manufacturing environment., • Ability to work effectively under pressure., • Capable of working both independently and as part of a team., • High level of accuracy and attention to detail.

Regulatory Executive A leading automotive manufacturer has an immediate need for financial services / regulatory services professional to join the team. The purpose of this role is to investigate, manage, and resolve issues and claims within regulatory timeframes and protecting the brand's reputation. The Executive will track voluntary disclosures, complaints, claims progress, identify trends, and escalate concerns where necessary, ensuring all activity complies with regulatory timeframes and internal policies. Duties & Responsibilities Respond to voluntary disclosures from third-party firms. Resolve complaints and claims from Customers and third-party firms. Ensure all issues are handled within regulatory deadlines Maintain professional relationships with customers and third‑party firms, including making occasional outbound calls. Log and manage breaches in line with company policy and including carrying out root-cause analysis. Support continuous improvement by reviewing procedures and identifying opportunities to enhance processes. Handle challenging or vulnerable customer interactions with empathy and in accordance with FCA requirements. Provide support on CCA remediation, voluntary disclosure bulk responses, and FOS complaint handling.Skills & Experience Knowledge of FCA Complaint Handling Rules (DISP) and relevant consumer protection laws. Experience in customer service, preferably within Automotive or Re...

Location: Aldershot (100% office-based) Salary: £25,000 £27,500 (depending on experience) Hours: Monday to Friday, 8:00am 5:00pm (40 hours per week) Make a Real Difference Every Day Were looking for a proactive and organised individual to join a busy team supporting families with housing and maintenance-related queries. This is a rewarding role where youll take ownership of issues, manage expectations, and see tasks through to completion. About the Role This is a high-volume, fast-paced position where you will act as a key point of contact, handling a mix of inbound and outbound calls alongside managing shared inboxes. Youll be responsible for coordinating and progressing property-related queries, ensuring customers are kept informed and supported throughout. Many of the situations youll deal with will be important and sometimes sensitive, so a calm, professional, and solution-focused approach is essential. Youll take full ownership of cases, working to resolve issues efficiently while preventing escalations and complaints. Key Responsibilities • Manage a high volume of inbound and outbound customer calls, • Coordinate and progress property maintenance and repair queries, • Take ownership of cases through to full resolution, • Manage shared inboxes and ensure timely res...

Are you an experienced Customer Service professional with a background in the housing, refurbishments or retrofit sectors? Approach Personnel are proud to be partnered with one of the UK's largest social housing contractors in the UK, who are currently on the look out for an experienced Resident Liaison Officer in refurbishment projects to join them on a permanent basis out of their Leiester office. As a Resident Liaison Officer, you will be responsible for overseeing communication between residents, site teams and project managers, with regards to ongoing works. What's in it for you? * Basic Salary of up to £33,000 (D.O.E) * Mileage * Yearly bonus incentives * Access to an online discounts portal, employee assistance program & much more! What are we looking for? * Experience as a Resident Liaison Officer or in a customer-facing role within any housing sector. * Strong communication and interpersonal skills, with a customer-first approach. * Understanding of social housing projects * Experience working in occupied social housing environments. Key Responsibilities: * Provide residents with timely updates, letters, and access schedules related to kitchen and bathroom refurbishment works * Conduct pre-start visits to explain the scope of works and answer resident queries. * Manage complaints and resolve issues sensitively and professionally * Organise and attend resid...

Vehicle Rental Manager Required, in Farnham: Are you an experienced motor trade professional seeking a leadership opportunity within the vehicle rental industry? Our client, a well-established Vehicle Rental Company based in Farnham, is actively recruiting for a Vehicle Rental Manager. This is a fantastic opportunity for a motivated individual to join a thriving independent organisation, overseeing daily operations and contributing to its ongoing growth. Benefits: Competitive salary commensurate with experience Monday to Friday, 7:30am – 5:30pm, with alternate Saturdays required Leadership position overseeing all branch activities Opportunity to manage and develop a dedicated team Involvement in achieving sales targets and delivering high levels of customer satisfaction 20 days holiday plus bank holidays Company social events, including an annual Christmas party Pension scheme contributionsDuties: Oversee all daily branch operations including rentals, returns, reservations, and customer service Manage, train, and recruit branch staff, embodying the leadership qualities expected of a Vehicle Rental Manager Achieve sales targets, improve profit margins, and meet KPIs Liaise with workshop staff to optimise fleet utilisation Control costs and handle payments, taking responsibility for P&L Maintain vehicle fleet, including conducting deliveries and collections Address and resolve customer complaints to m...

Regulatory Executive A leading automotive manufacturer has an immediate need for financial services / regulatory services professional to join the team. The purpose of this role is to investigate, manage, and resolve issues and claims within regulatory timeframes and protecting the brand's reputation. The Executive will track voluntary disclosures, complaints, claims progress, identify trends, and e...

Revenue Maximisation Manager Below, you will find a complete breakdown of everything required of potential candidates, as well as how to apply Good luck. £53,251 Hybrid - Milton Keynes, Rushden,Peterboroughor Boston Permanent, Full Time JoinAmpliusas a Revenue Maximisation Manager, whereyoulllead the delivery of a consistent and sustainable approach to income recovery. This isa great opportunityto guide a dedicated team and work collaboratively across the organisation to improve outcomes, ensuring servicesremaincustomer-focused while strengthening our long-term financial position. Salary: £53,251 per year Contract: Permanent, full time Your week: 36.25 hours Monday Friday 9am 5.15pm Location: Hybrid with a weekly presence in either our Milton Keynes, Rushden,Peterboroughor Boston office. Snapshot of your role Lead and manage the recovery of sundry debts, including former tenant arrears, leasehold charges,rechargesand other non-rent income streams Manage,supportand develop the Revenue Maximisation Team, setting targets, holding regular 1-2-1s and monitoring performance against KPIs Develop and implement compliant,efficientand customer-focused debt recovery processes and procedures Analyse collection data and produce performance reports for senior management and external stakeholders Oversee legal action related to debt recovery, working with internal teams, legalservicesand enforcement agencies Work collaboratively with internal teams and external partners to improve recovery outcomes and ensure joined-up working Handle complex or high-risk cases, manage external agency relationships, and ensure complaints are resolved in line with policy and timescales Whatyoullneed to thrive in this role Proven experience in income collection and debt recovery within social housing or a similar environment Experience of managing and developing a team, including setting targets and driving performance Strong knowledge of sundry income streams and relevant legislation,regulationand good practice Excellent leadership and communication skills, with the ability to engage effectively with customers and stakeholders Strong analytical and problem-solving skills, with the ability to interpret complex data and make informed decisions A professional qualification in housing,financeor credit management (or willingness to work towards one) Confident using IT systems, including case management tools and performance reporting dashboards A fair,empatheticand customer-focused approach, with the resilience and adaptability to manage competing priorities and change Please read the attached Job Description before applying so you get the full scope of the role. You can read about our colleague benefits here - Ampliuscolleague benefits Important - We do not provide visa sponsorship; you must be eligible to work in the UK. You mustresidein the UK for the duration of your employment and provide Right to Work evidence. Closing: 26 April Interviews: 8 May We reserve the right to close the vacancy early in response to an overwhelming number of applications or a change in business priorities. If you have any questions, please contact the AmpliusTalent Team andwellbe happy toassistyou. The Company Ampliusis one of the largest housing providers across the Midlands, East and Southeast of England. We own and manage more than 37,000 homes and deliver a range of quality services, including care and support, specialisthousingand home ownership options. xrnqpay Werea team of over 1,300 colleagues driven to have a positive impact on peoples lives and provide affordable homes that make a difference.

Use research tools to ensure independent/whole of market/holistic advice is provided to the Client Review Client Fact-Finds/Client Meeting notesagainst defined Compliance guidelines Issue clear and accurate feedback confirming required actions to avoid complaints Liaise with consultants for addition

Responsibilities include responding to disclosures, handling customer complaints, and maintaining professional relationships.

Working alongside the Leisure Club Manager, you’ll keep our clubs running like a well‑oiled machine. In the absence of the Leisure Club Manager, deal with complaints / problems politely and make every effort to resolve these. With hotels and leisure clubs Aberdeen to Bournemouth and more opening

Customer Service Administrator - Temp to Perm Aldershot, Hampshire £12.71 per hour | Office-Based | Immediate Start Salary increase after probation: £26,436.80 If you have a background in retail or some recent office experience and are now looking to move into an office-based role, we'd encourage you to apply. Hours: Monday to Thursday: 08:30 - 17:30 Friday: 08:30 - 17:00 Benefits: Growing company with long-term opportunities Hugely supportive working culture Training and development opportunities Workplace pension 28 days holiday (including bank holidays) We're currently working with a well-established, family-owned business based in Aldershot who are looking to recruit a Customer Service Administrator on a temp to perm basis. This is a busy and varied role, ideal for someone who is highly organised, enjoys working in a fast-paced environment, and takes pride in delivering excellent customer service. The Role: Building strong relationships with customers and providing a high level of service Handling a high volume of calls and emails Processing orders from quote through to delivery Raising and managing orders on internal systems Preparing and checking order confirmations Progressing quotes, approvals, and orders Liaising with internal teams including production and dispatch Managing customer queries in a timely and professional manner Escalating any issues or complaints where requiredWhat we're looking for: Previous experience within a customer service or administrative role (1-3 years) Strong communication skills, both written and verbal Confident working with numbers and processing orders Highly organised with the ability to meet deadlines A positive, proactive attitude with a strong work ethic Excellent attention to detail Comfortable working in a fast-paced, changing environment Strong team player with a customer-focused approach Must be able to commute to Aldershot (within ~45 minutes)

Customer Service Administrator - Temp to Perm Aldershot, Hampshire £12.71 per hour | Office-Based | Immediate Start Salary increase after probation: £26,436.80 If you have a background in retail or some recent office experience and are now looking to move into an office-based role, we'd encourage you to apply. Hours: Monday to Thursday: 08:30 - 17:30 Friday: 08:30 - 17:00 Benefits: Growing company with long-term opportunities Hugely supportive working culture Training and development opportunities Workplace pension 28 days holiday (including bank holidays) We're currently working with a well-established, family-owned business based in Aldershot who are looking to recruit a Customer Service Administrator on a temp to perm basis. This is a busy and varied role, ideal for someone who is highly organised, enjoys working in a fast-paced environment, and takes pride in delivering excellent customer service. The Role: Building strong relationships with customers and providing a high level of service Handling a high volume of calls and emails Processing orders from quote through to delivery Raising and managing orders on internal systems Preparing and checking order confirmations Progressing quotes, approvals, and orders Liaising with internal teams including production and dispatch Managing customer queries in a timely and professional manner Escalating any issues or complaints where requiredWhat we're looking for: Previous experience within a customer service or administrative role (1-3 years) Strong communication skills, both written and verbal Confident working with numbers and processing orders Highly organised with the ability to meet deadlines A positive, proactive attitude with a strong work ethic Excellent attention to detail Comfortable working in a fast-paced, changing environment Strong team player with a customer-focused approach Must be able to commute to Aldershot (within ~45 minutes)INDCAM

Location: Aldershot (100% office-based) Salary: £25,000 – £27,500 (depending on experience) Hours: Monday to Friday, 8:00am – 5:00pm (40 hours per week) Make a Real Difference Every Day We’re looking for a proactive and organised individual to join a busy team supporting families with housing and maintenance-related queries. This is a rewarding role where you’ll take ownership of issues, manage expectations, and see tasks through to completion. About the Role This is a high-volume, fast-paced position where you will act as a key point of contact, handling a mix of inbound and outbound calls alongside managing shared inboxes. You’ll be responsible for coordinating and progressing property-related queries, ensuring customers are kept informed and supported throughout. Many of the situations you’ll deal with will be important and sometimes sensitive, so a calm, professional, and solution-focused approach is essential. You’ll take full ownership of cases, working to resolve issues efficiently while preventing escalations and complaints. Key Responsibilities Manage a high volume of inbound and outbound customer calls Coordinate and progress property maintenance and repair queries Take ownership of cases through to full resolution Manage shared inboxes and ensure timely responses Accurately update systems and track progress using tools such as Excel Communicate effectively with customers, contractors, and internal teams Manage expectations and handle challenging conversations professionally Identify and prevent potential escalations or complaintsWhat We’re Looking For Proven experience in a customer-facing role, ideally involving regular phone-based interaction Experience within housing, property, repairs, or facilities management is highly desirable Ability to work in a fast-paced, high-volume environment Strong organisational and multitasking skills Confident handling challenging conversations and managing expectations Proactive, self-motivated, and able to work on your own initiative Good IT skills, including experience with Excel and case management systems A stable work history demonstrating reliability and commitmentAdditional Requirements Full UK driving licence and access to a vehicle (essential due to location) Ability to obtain BPSS clearance (required)What’s on Offer 25 days annual leave plus bank holidays Company pension scheme Supportive team environment Opportunities for development and progressionApply Now If you’re looking for a role where you can take ownership, develop your skills, and make a real impact supporting customers, we’d love to hear from you

Assistant Plant Area Manager Full-time, 40 hours per week An exciting opportunity has arisen to join a well-established, family-run garden centre group. You'll play a key role in supporting the management of a busy and vibrant horticultural department, where exceptional customer service and high retail standards are at the heart of everything they do. The Role As Assistant Plant Area Manager, you will support the day-to-day running of the plant area, helping to drive sales, maintain high standards, and lead the team. You'll also step up to take full responsibility for the department in the absence of the Plant Area Manager. Key responsibilities include: Managing stock control, including ordering and seasonal clearance Supporting and developing the team to deliver excellent performance Delivering outstanding customer service at all times Handling customer queries and complaints professionally Monitoring sales and identifying opportunities to maximise revenue Maintaining high standards of merchandising and plant care About You Previous experience in a retail horticultural environment or a relevant horticultural qualification A genuine passion for plants and customer service Confident working in a fast-paced, hands-on environment Commercially aware with a proactive and enthusiastic approach What's in it for you? Employee discount 39 days' holiday (including bank holidays) Bonus scheme Pension Ongoing learning and development opportunities Free on-site parking

Thrive Homes are seeking for a Complaints Handler to be responsible for investigating and resolving customer complaints in accordance with Thrive’s Complaints Policy, the Housing Ombudsman’s Complaint Handling Code, and all other applicable regulatory standards. Complaints Handler (Housing / Rep

REQUIREMENTS:ComplaintsOfficer.

Thrive Homes are seeking for a Complaints Handler to be responsible for investigating and resolving customer complaints in accordance with Thrives Complaints Policy, the Housing Ombudsmans Complaint Handling Code, and all other applicable regulatory standards. Complaints Handler (Housing / Repairs).

Wed love to hear from anyone with a background as a Complaints Team Leader, Senior Complaints Officer, Customer Experience Team Leader, or Complaints Manager within social housing, especially if youre passionate about improving tenant outcomes and driving service excellence. As a Complaints Team Lea

Eden Brown are seeking a highly competent Complaints Resolution Officer on a 6 month temporary assignment situated in Lancashire The role is fully office based. After the temporary assignment a permanent contract is potentially on offer for the right person The role will involve: - To manage comp

This Complaints Handler position gives you the opportunity to make a real impact by ensuring Stage 1 and Stage 2 complaints are managed efficiently, fairly, and in line with Housing Ombudsman standards. Acting as the main point of contact for residents, keeping them informed throughout the complaint

This Complaints Handler position gives you the opportunity to make a real impact by ensuring Stage 1 and Stage 2 complaints are managed efficiently, fairly, and in xrnqpay line with Housing Ombudsman standa.

A leading UK financial services group is seeking an experienced Senior Complaint Handler to manage Defined Benefit pension complaints. The role involves investigating complaints, ensuring regulatory compliance, and delivering empathetic customer responses.

As part of their ongoing commitment to customer fairness and regulatory excellence, they are seeking an experienced Complaints Handler to join their risk and compliance function. Manage and investigate customer complaints from initial receipt through to final resolution. Previous experience handling

We’re looking for a Complaints Manager to own and evolve our complaints function — ensuring customers receive fair, timely, and empathetic resolutions while turning complaint insights into meaningful product and operational improvements across the company. Lead the end-to-end complaints lifecycl

Were working with a public-sector housing provider who urgently requires a Housing Complaints Handler to support their team during a period of high complaint volumes. This is a hands-on role where youll take ownership of stage 1 housing complaints from start to finish, helping to ensure residents re

The role involves analyzing customer cases, resolving service issues, and preventing formal complaints.

A leading HR professional body in the UK is seeking a Senior Case Manager to steer the Code Complaints team.

Large Housing Association requires a Complaints Investigator to analyse and resolve complaints in a fair and impartial manner. Experience of responding to Stage 1 complaints is vital and experience of handling Stage 2 would be beneficial. You will demonstrate a personal commitment and responsibility

This role leads teams, oversees appeals and complaints, monitors service quality, and collaborates with stakeholders. A leading educational organization in London seeks a Head of Erasmus+ Customer Experience, Appeals & Complaints to enhance customer experiences and ensure compliance.

A global software company in the United Kingdom is seeking a Business Consultant to enhance customer experience through cloud-based solutions.The role involves leading software implementations, conducting workshops, and providing training.Ideal candidates should have at least two years of relevant e

A local government body in England seeks a dedicated individual for a role involving high-level administrative support focused on managing Freedom of Information requests and related inquiries.The position offers flexibility with hybrid working arrangements and generous annual leave benefits.Applica

Ready for the next step in your career? Join a collaborative, enthusiastic team working.AtAptean,you’llhelp deliver best-in-class solutions that improve customer experience.We’re looking for a Business Consultant to strengthen our position as the leading provider.You’ll join a fast-paced, grow

A housing organization is seeking a Resolutions Officer to deliver excellent customer service by investigating and resolving complaints.

Support the Complaints and Casework Manager in the delivery of a high quality complaints service to customers and the Council. To support the Adult and Children's Social Care Departments in the effective management of complaints and to ensure that the council complies with the associated statutory c

Experience in complaints handling, FOI, GDPR, or casework (ideally within local authority or Children’s Services). Job Title: Complaints, Members Enquiries & Information Governance Officer. Reporting to: Team Leader – Complaints & Information Governance.

Customer service experience, including complaints handling and continuous improvement. Complaints & Continuous Improvement Lead. We’re looking for a proactive Complaints & Continuous Improvement Lead to drive service excellence across our Cement, Packed Products, Aggregates and Powders businesses.

This is a key leadership role, responsible for ensuring that concerns and complaints are managed effectively, compassionately and in line with national standards, while also helping the Trust learn from feedback and improve the quality of care we provide. You will lead the Complaints and PALS Team,

A leading third-party managing agent is seeking an entry-level administrative professional to join the Complaints Operations team. This role involves managing complaints, drafting professional correspondence, and supporting compliance with regulatory deadlines.

A leading fintech company is seeking a Senior Complaints Operations Manager to oversee their complaints department, ensuring regulatory compliance while enhancing customer satisfaction.

A large housing association in Greater London is seeking a Complaints Investigator to analyze and resolve complaints in a fair and impartial manner. You will take ownership of complaints, ensuring timely and accurate responses while adhering to regulatory standards.

This senior leadership role involves managing complaints and ensuring a compassionate approach in accordance with national standards. A leading healthcare organization in Greater London is seeking a Head of Complaints and PALS.

Customer Service Caseworker / Service Recovery Complaints Officer. As a Customer Service Caseworker you will take ownership of customer cases where there has been high contact, working proactively to resolve issues and prevent escalation into formal complaints.

A growing financial services company in the UK is seeking an Aftersales Agent to manage customer complaints effectively. You will be responsible for the entire complaints process, ensuring positive outcomes.

We're looking for a proactive Complaints & Continuous Improvement Lead to drive service excellence across our Cement, Packed Products, Aggregates and Powders businesses. In this key role, you'll lead continuous improvement initiatives, streamline processes, and manage end-to-end customer complaints

Previous experience as a Customer Service Advisor, Complaints Officer, Housing Officer, Case Handler, Resident Liaison Officer, Customer Service Representative, Complaints Handler, Service Recovery Caseworker, Housing Caseworker or Supported Housing Worker is desirable. As a Customer Service Casewor