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Fraud Specialist – OFFICE BASED IN GLASGOW Teleperformance is a fast-paced contact centre employer who works alongside a number of house-hold known clients to deliver world class customer service. We have a fantastic opportunity for inbound customer service specialist for our Fraud Team on the Lloyds Banking Division campaign. Here is all you need to know… • Start Date: Various 2026, • Salary: Salary dependent on experience and up to £28,500 with OTE of £29,500, • Job Type: Full Time – Permanent, • Working Hours: 40 hours per week (including training), • Operational hours after training - We require full flexibility between 10.00 - 23.00 Monday - Sunday, • Training: 2 weeks based in Glasgow, City Park., • Training hours 09:00am – 18:00pm Monday – Friday Who we are looking for… • A professional, polite and courteous telephone manner, • Ability to deliver excellent service with outgoing nature, • Excellent verbal communication skills, with fluency in English essential, • A good listener who can convey empathy, patience and understanding, • Confident and proactive to deal with difficult situations and conversations, • Confident in having customer conversations, • High levels of accuracy and attention to detail, • Confident in working independently, • Confident in making complex decisions, • Self-motivated and able to affectively problem solve, • Interpersonal skills, • Be driven to work towards achievable targets, • Excellent numeracy skills, • Experience in working with vulnerable customers, • Ability to educate our customers on how to protect themselves against Fraud, • Previous banking/ financial services experience is highly desired, • Previous call centre/ customer service experience is essential What will my role involve…? • Answer inbound calls with enthusiasm and a desire to help out customers at the first point of contact, • Raising scam and fraud cases for online and telephony banking across the Lloyds Banking Group portfolio, • Objection handling whilst ensuring the customer that we are here to help them and keep their account secure, • Investigation of pending payments with the aim to approve where there are no concerns of fraudulent activity, or scams, • Supporting and providing a positive experience for all our customers by helping them with all aspects of their personal banking, for example: bank transfers, direct debits, and digital banking support, • Helping customers that may be going through financial difficulty and debit card support, • Promoting channels such as Internet Banking and ensuring that all customers are aware and have access to the Bank’s complete range of services, • Problem solving - taking ownership of each and every query and ensuring these are resolved, making a real positive difference for our customers, • Ensure that all customers are supported in accordance with all regulatory requirements which aim to protect our customers, • Ensure all customer complaints are recorded in line with policy and where possible resolved at first touch, delivering an efficient outcome for the customer, • Ability to react fast when the day gets busy and handle a wide variety of different customers – excellent time management, • Work with vulnerable customers, and helping to resolve complex cases, • Process Excellence- Doing things well means something to you and you will always strive to improve on your work., • Collaboration- You enjoy working with others and you like working as a team player., • Communication- You can speak and write clearly and in a confident manner., • Emotional Intelligence- You possess the ability to be emotionally intelligent meaning you are able to empathise, be kind and be good with others., • Open-Mindedness- You are able to be open to different ways of thinking and new ideas., • Critical Thinking- You are able to think logically when making decisions., • Solution Orientation- Having a forward thinking mindset focused on resolving challenges., • Entrepreneurship- Taking ownership, not being afraid to take on new tasks, develop and have a self-driven mindset. Here are our key benefits… • Perks at Work – Savings Discounts / Free Online Classes, • Help@Hand - Savings Discounts / Podcast / Wellbeing Recourses / Webinars / Access to; GP’s, Mental Health Support, Financial Advice, Legal Advice, • Critical Illness – up to £10,000, • Cycle to Work Scheme, • Eyecare support voucher, • Holiday Purchase Scheme, • Length of Service Awards, • Workplace Pension, • Monthly Inspire Awards – For the best of the best, • Refer-A-Friend earns up to £1,200 for you, • Monthly Wellbeing Webinars, • Dedicated Employee Experience Progress – Here to support TP journey, • 28 day annual leave (inclusive of bank holidays), increasing with length of service, • Discounted Bus Travel in Glasgow (First Bus) Disclaimer Please be vigilant against job scams. Teleperformance will never contact you about anything other than your application through our official channels - UK phone number, text or Teleperformance or talent.icims email address. . If you receive any suspicious communications claiming to be from Teleperformance, please disregard them and report the incident to our team. Your security is our priority. Disclaimer Please note, only candidates who meet specific language proficiency scores will be able to proceed on this campaign, this supersedes any other pass mark you may receive. Where you pass the assessment but not the above requirements we will endeavour to find other suitable roles for you however this may not be possible, in this instance we reserve the right to reject your application. If you’re interested in joining us, APPLY TODAY to create your application and our recruitment team will be in touch with you within 48 hours, but please feel free to get in touch if you want to chat with our team sooner. #priority #Priority

Job Title: Operations Assistant Manager (OAM) – BFSI Department: Operations / Customer Resolutions Management Responsibility for: Team Leaders / Supervisors Travel Required: Occasionally Reports to: Operations Manager Location: UK – Glasgow / WAHA (as applicable) Salary: DOE Job Summary / Overview The Operations Assistant Manager (OAM) has direct line management reasonability for the complaints Team Leader/Supervisor role, supports the Operations Manager in the delivery of high‑performing BFSI contact centre operations, ensuring customer, client, regulatory, and commercial outcomes are consistently achieved. The role is accountable for day‑to‑day operational control, people leadership, performance management and quality delivery across assigned teams, operating within a regulated Financial Services environment. The OAM plays a key role in driving safe and fair customer outcomes, employee engagement, and continuous improvement in line with Teleperformance (TP) standards and values. Key Responsibilities and Accountabilities (May perform other duties as requested not specifically addressed in this document) * Support the delivery of daily operational performance across assigned BFSI business units. * Be accountable for team‑level performance against client KPIs, quality standards, productivity, absence and engagement. * Support the delivery of financial and operational targets, escalating risks or variances appropriately. * Lead operational routines to ensure effective intra‑day, daily and weekly performance control. * Monitor quality, compliance and adherence, taking corrective action where required. * Ensure full compliance with data protection, security, fraud prevention and regulatory standards. * Prepare and contribute to operational reporting, using data and insight to support decision‑making. * Spend time on the operational floor to observe, coach and improve performance and capability. * Support root‑cause analysis activity and contribute to continuous improvement initiatives. * Act as an escalation point for operational issues within own span of control. Leadership & People Management * Lead, coach and develop Team Leaders / Supervisors to deliver consistent, high‑quality performance. * Conduct effective 1:1s, performance reviews and coaching conversations, aligned to TP frameworks. * Support talent development, succession planning and capability building across teams. * Ensure people processes including absence management, performance management, disciplinaries, grievances and capability are handled consistently and in line with policy. * Foster a culture of accountability, engagement, professionalism and inclusion. * Role‑model TP values and lead by example in every interaction. Client & Stakeholder Support * Work closely with Operations Managers and wider stakeholders to deliver agreed outcomes. * Contribute to client performance discussions through accurate reporting and insight. * Support the maintenance of client confidence through consistent delivery and professional conduct. * Support the Operations Manager in maintaining strong, trusted client relationships, ensuring service delivery meets agreed contractual, regulatory and quality expectations. * Act as a key operational point of contact for day‑to‑day client queries, issues and escalations within own span of control. * Contribute to client governance through the provision of accurate performance data, insight and operational updates. * Support preparation for client calls, reviews and performance discussions, ensuring actions and commitments are clearly tracked and delivered. * Champion a client‑focused mindset across teams, reinforcing the importance of professionalism, quality and compliance in all interactions. * Escalate risks, issues or emerging themes in a timely and structured way to protect client confidence and delivery stability. * Ensure client feedback is understood, communicated and translated into clear team actions and continuous improvement activity. * Represent TP values and BFSI standards in all client and stakeholder interactions. Main Job Requirements * Bachelor’s degree or equivalent experience in a contact centre or business‑related environment. * ___ Proven experience in a Team Leader or Assistant Manager role within a BFSI contact centre. * Experience working in a regulated, performance‑driven operational environment. * Demonstrated understanding of contact centre KPIs, quality frameworks and compliance requirements. Required Skills * Strong understanding of contact centre performance management. * Confident use of reporting tools and operational systems. * Ability to interpret performance data and take action. * High attention to detail and quality standards. * Strong people leadership and coaching capability. * Excellent communication skills, both verbal and written. * Sound judgement and balanced decision‑making. * Organised, structured and able to manage competing priorities. * Resilient, adaptable and calm under pressure. * Commercial awareness and continuous improvement mindset. Competencies and Specific Skills * Achievement‑oriented with a strong delivery focus * Analytical and data‑driven * Strong planning and organisational capability * Lead by example with integrity and professionalism * Problem‑solving and solution‑focused * Employee and client satisfaction orientated * Self‑motivated with the ability to motivate others * High levels of resilience, focus and accountability Values & Culture * Consistently demonstrate Professionalism, Integrity, Commitment, Innovation and Respect. * Promote a diverse, inclusive and ethical working environment with zero tolerance for inappropriate behaviour. #LI-CW1

We are looking for a Forklift Service Engineer to work within our After Sales department to maintain, repair, service and modify the companies range of products. This role comes with a competitive salary, an attractive company pension, a company vehicle, and the opportunity to work for great company. About the role The role involves servicing, maintaining, and repairing forklift trucks and other material handling equipment. On a day-to-day basis this is what you would be doing: • Service, maintain, overhaul, fault find and resolve faults on company products., • Respond to breakdowns, • Provide local after sales support to customers., • To deal promptly with customer enquiries, problems, or complaints., • To keep control of vehicle stock/deliveries., • Experience in mechanical engineering., • Basic electrical knowledge would be beneficial., • Effective planning and organisational skills., • Able to work on your own initiative., • Excellent communication skills., • Build good rapport with customers.

A growing insurance operations team is looking for a Complaints Specialist to take ownership of a key function within a modern, customer-focused claims environment. An experienced complaints or quality assurance specialist seeking full ownership and autonomy.

Key Responsibilities * Manage Stage 1 complaints end‑to‑end, from initial receipt through to resolution * Prioritise and work through a high‑volume complaints backlog, meeting agreed timescales * Acknowledge, log, track, and update complaints in line with internal policies

Interested candidates must have a Housing background in some capacity; Customer Services, Complaints or an indepth Call Centre expertise Only apply if you match the above criteria Eden Brown is committed to equality in the workplace and is an equal opportunity employer. Eden Brown are seeking a h

Wed love to hear from anyone with a background as a Complaints Team Leader, Senior Complaints Officer, Customer Experience Team Leader, or Complaints Manager within social housing, especially if youre passionate about improving tenant outcomes and driving service excellence. This Complaints Team Lea

Complaints Specialist Advisor – Financial Sector (Remote UK based Working). You have to be able to write final written complaints response letters. Applicants must have at least one year of prior experience managing complaints in a UK FCA-regulated financial services environment.

Able to work flexibly across different work streams including responding to medium complex/regulated complaints. The ideal candidate will ensure adherence to policies, training & competence scheme and risk frameworks at all times, whilst delivering excellent customer service in the resolution of com

As a Complaints Specialist you will be responsible managing complaints end to end, from first notification through to a successful outcome. Advancing People - Recruitment Specialists are now recruiting for a remote Insurance Claims Complaints Specialist to join a VC Backed Tech company using AI to h

This fixed-term contract role entails leadership of the Complaints team, overseeing statutory complaints procedures, and fostering collaboration with various departments. Royal Borough of Greenwich is looking for a Team Leader for Complaints & Information Governance. Ideal candidates will have a sol

Greenbean is looking for a Complaints Handler in the Banking & Financial Services sector, offering a fully remote working environment. With a salary starting from £30,000 per annum, this full-time role involves investigating and resolving complaints, communicating with customers, and making fair de

Advancing People is recruiting for a fully remote Insurance Claims Complaints Specialist role at a VC-backed tech company. The position demands expertise in managing complaints, from first notification to successful resolution, while improving processes and mentoring claims handlers.

Complaints Handler – Banking & Financial Services (Remote). This is a great opportunity for experienced Complaints Handlers to join a fast-paced financial services environment where your decisions make a real difference. You’ll be trusted to manage complex complaints, deliver fair outcomes, and

CCA Recruitment Group is seeking a Complaints Handler for a remote position in the United Kingdom.

Michael James Associates is looking for a Complaints Specialist to take charge of a key function within a customer-focused claims environment. The ideal candidate will have over 2 years of experience in insurance complaints or quality assurance and possess strong communication and decision-making sk

The salary advertised is full time (35 hours per week, 52 weeks per year).Part-time hours / sessional posts will be pro-rated accordingly.This is a 39 week sessional post i.Temporary until 31st March 2027.Wednesday - Thursday, 10:00-15:15.We are looking for an enthusiastic Early Years Support Worker

An exciting opportunity has arisen for a Support Worker Early Childhood Educator to become a valued member of our nursery team, within Cornton Nursery.You will be fully involved in the life and work of the nursery, providing invaluable support and helping to contribute towards high quality early lea

The salary advertised is full time (35 hours per week, 52 weeks per year).Part-time hours / sessional posts will be pro-rated accordingly.This is a 39 week sessional post i.Monday - Thursday, 08:45-15:15.Campie Primary School nestles within the East Lothian town of Musselburgh to the west of the riv

Unity is advertising this opportunity on behalf of our client.All applications will be directed to our client.Are you an experienced cleaner looking for flexible work that fits around your life?.Whether you’re looking to fill gaps between other jobs or build a full-time income on your terms, this

The salary advertised is full time (35 hours per week, 52 weeks per year).Part-time hours / sessional posts will be pro-rated accordingly.This is a 39 week sessional post i.Monday - Thursday, 11:30-15:00.You will be asked to indicate which post(s) you would like to be considered for when you complet

Due to our continued growth, we now have an exciting opportunity for a part-time Cleaners to join our business working in a retail environment in Stirling.Experience is preferred but not essential as we will invest in your training and development, while giving access to education opportunities fo

The salary advertised is full time (35 hours per week, 52 weeks per year).Part-time hours / sessional posts will be pro-rated accordingly.This is a 39 week sessional post i.We are looking for an enthusiastic Early Years Support Worker to join our Rosehill Early Learning and Childcare Team.This is an

We are keen to employ a diverse workforce that reflects the people of Scotland.We welcome applications from all backgrounds and particularly from groups currently under-represented, including people with disabilities, those from minority ethnic communities or from socio-economically disadvantaged ba

Join Our Facilities Team – School Cleaner.Are you someone who takes pride in creating safe, welcoming spaces for others? Do you want to be part of a supportive, professional team that helps schools thrive? If so, we’d love to hear from you.We’re looking for a motivated and reliable Cleaner to

Relief Homecare Night Support Worker.Earlston, Lauder & Melrose (Central).SVQ2 or equivalent is desirable but not essential.You can earn whilst you learn!.PVG Adults – we will do this for you! SSSC registered.A current driving licence and use of a vehicle is essential.We focus on these five princi

To ensure Council buildings are cleaned to the standard specified and the appropriate clerical duties are completed accurately and in a timely manner.Duties to include hoovering, scrubber drier use, buffing, moping, dusting, wet wipe, bathroom cleaning, deep cleans and ordering materials.You can vie

Connect Appointments are recruiting individuals to become.Full-time temporary opportunity.Working a rotational 5 days on and 3 days off - from 12pm to 10pm.Full training provided and immediate starts available.Working as a Warehouse Operative, your responsibilities will include:.Loading and unloadin

Renfrewshire Council are looking to recruit enthusiastic and caring early learning support workers for our general supply pool.Appointable candidates will be required to work on a temporary basis covering short or long-term requirements within early learning and childcare establishments across the f

The salary advertised is full time (35 hours per week, 52 weeks per year).Part-time hours / sessional posts will be pro-rated accordingly.This is a 52 week non-sessional post i.Post 1 - Full time 35 hour post.Monday - Thursday, 09:00-17:00.Wednesday & Thursday, 08:00-17:00.You will be asked to indic

Provide care and support to service users within a very sheltered housing facility.There are 2 positions available:.Care and Support Worker position will be working 5 shifts a week.Mixture of early and late shifts.Salary will be: £26,864 to £27,631.Care and Support Worker position with be working

Connect Appointments have a new opportunity for an experienced cleaner to join our Grangemouth based client.A valid driving license and access to your own vehicle is.With the ability to work on your own and in a team; following both written and verbal instructions.Apply now or call us on 01324 464 9

Due to our continued growth, we now have an exciting opportunity for a part-time experienced office cleaner to join our business working in an office environment in .All uniform, products and equipment will be provided.Sweep, mop, and vacuum floors throughout the office.Dust and wipe down all surfa

Join Our Team as a Warehouse Operative in Airdrie!.Blue Arrow is looking for experienced warehouse operatives at our Airdrie site.Competitive pay rates: rates to increase April 2026.Afternoon Shift (14:00-22:00): 13.Pick and pack customer orders accurately.Handle goods in/out and stock counting.Main

Join Our Facilities Team – School Cleaner.Are you someone who takes pride in creating safe, welcoming spaces for others? Do you want to be part of a supportive, professional team that helps schools thrive? If so, we’d love to hear from you.We’re looking for a motivated and reliable Cleaner to

Would you like to join Europe's leading premium health and wellness group?.Our team members are the ambassadors of our business and the heart of what we do.W e are on the look out for a passionate Receptionist to join our team!.As a Receptionist , you will welcome our members and provid e a premium

ArrowXL is hiring!As the UKs leading provider of Two-Person Home Delivery, we continuously strive to make the world of delivery a better place.Our aim is to build a welcoming and friendly business that helps the local community.We store and deliver large, heavy and bulky items in pristine condition

French Speaking Customer Service Advisor.Fluent in French and passionate about helping customers?.We’re looking for a French Speaking Customer Service Advisor to join a friendly and fast-paced team in Edinburgh.This is a great opportunity to use your language skills in a role where you’ll make a

Pertemps are delighted to be working with our public sector client to recruit a Face-to-Face.Customer Service Advisor (Face-to-Face).Edinburgh – SouthWest Locality OfficeH.Monday to Friday – 36 hours per week.This is a fantastic opportunity to work at the heart of your local community, providing

We are looking for motivated and reliable delivery drivers to join the team in Bathgate.This is a self-employed opportunity withimmediate starts available, perfect for drivers who enjoy independence and flexible working.You’ll benefit from a company van, fuel card and weekly pay.Drivers from Glasg

German Speaking Customer Service Advisor.Fluent in German and ready for your next opportunity?.Join a dynamic and friendly team in Edinburgh as a.German Speaking Customer Service Advisor.This is an exciting opportunity to build your career in a fast-paced, travel-focused environment where your langu