PCN Digital Transformation Lead
hace 15 días
Crowthorne
The PCN Communications & Patient Engagement Lead will provide leadership and operational support across a range of non-clinical services within the practices. The post holder will be responsible for coordinating patient communications, digital platforms, administrative systems, and elements of practice operations, ensuring services are delivered efficiently, safely, and in line with NHS guidance and contractual requirements. The role will support patient experience, service development, staff engagement, and operational effectiveness, working collaboratively with the Practice Management, clinical teams, and administrative staff. Were a well-established, friendly, andforward-thinking training PCN with sites serving the Bracknell Forestcommunity. Our large, multidisciplinary team- including GPs, nurses,paramedics, pharmacists, and trainees- works collaboratively to deliver high-quality,innovative, and compassionate care. The Health Triangle PCN JOB DESCRIPTION JOB TITLE: Digital Transformation Lead - Practice Communications & Patient Engagement Lead REPORTS TO: PCN Manager HOURS: 20 hours per week Job Summary Why Join The Health Triangle? Were a well-established, friendly, and forward-thinking training PCN with sites serving the Bracknell Forest community. Our large, multidisciplinary team- including GPs, nurses, paramedics, pharmacists, and trainees- works collaboratively to deliver high-quality, innovative, and compassionate care. The PCN Communications & Patient Engagement Lead will provide leadership and operational support across a range of non-clinical services within the practices. The post holder will be responsible for coordinating patient communications, digital platforms, administrative systems, and elements of practice operations, ensuring services are delivered efficiently, safely, and in line with NHS guidance and contractual requirements. The role will support patient experience, service development, staff engagement, and operational effectiveness, working collaboratively with the Practice Management, clinical teams, and administrative staff. Key Duties and Responsibilities Patient Experience & Engagement • Act as the lead for patient communications, ensuring information provided to patients is accurate, timely, accessible, and compliant with NHS standards., • Coordinate and support the Patient Participation Group (PPG), including help desk activities and patient engagement events., • Lead on the Friends and Family Test (FFT), patient surveys, and other feedback mechanisms, • Monitor, manage, and respond to patient feedback, including Google Reviews, ensuring learning is shared and actions implemented where appropriate., • Promote PCN practices (Ringmead Medical Group, Evergreen and Crownwood medical practices) and its services to enhance patient experience and overall service quality., • Manage the practice website, ensuring content is up to date, compliant with NHS England guidance, and meets accessibility requirements., • Coordinate social media and digital communications to support health promotion, patient service or updates, and public health campaigns. Staff Engagement & Internal Communications • Coordinate internal staff communications, including briefings and internal newsletters., • Organise staff engagement activities, social events, and charity initiatives in line with practice wellbeing objectives., • Administration tasks as required by the management team to meet the needs of the practice, • Support data collection, reporting, and audit activity across administrative and operational functions., • Work in accordance with practice policies, procedures, and protocols., • Maintain confidentiality and comply with information governance, data protection, and GDPR requirements., • Support quality improvement, audit, and service development initiatives., • In the course of seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately, • In the performance of the duties outlined in this Job Description, the post-holder may have access to confidential information relating to patients and their Carers, practice staff and other healthcare workers. They may also have access to information relating to the practice as a business organisation. All such information from any source is to be regarded as strictly confidential The post-holder will assist in promoting and maintaining their own and others health, safety and security as defined in the practice Health & Safety Policy, to include: • Using personal security systems within the workplace according to practice guidelines, • Identifying the risks involved in work activities and undertaking such activities in a way that manages those risks, • Making effective use of training to update knowledge and skills The post-holder will support the equality, diversity and rights of patients, carers and colleagues, to include: • Acting in a way that recognises the importance of peoples rights, interpreting them in a way that is consistent with practice procedures and policies, and current legislation, • Respecting the privacy, dignity, needs and beliefs of patients, carers and colleagues The post-holder will participate in any training programme implemented by the practice as part of this employment, such training to include: • Participation in an annual individual performance review The post-holder will strive to maintain quality within the practice, and will: • Alert other team members to issues of quality and risk, • Assess own performance and take accountability for own actions, either directly or under supervision, • Contribute to the effectiveness of the team by reflecting on own and team activities and making suggestions on ways to improve and enhance the teams performance, • Work effectively with individuals in other agencies to meet patients, • needs The post-holder should recognise the importance of effective communication within the team and will strive to: • Communicate effectively with other team members, • Communicate effectively with patients and carers The post-holder will: • Apply practice policies, standards and guidance, • Discuss with other members of the team how the policies, standards and guidelines will affect own work This is not an exhaustive list of duties, and the post holder may be required to undertake any other duties, as required, to meet the needs of the service. It is also likely that changes will be required from time to time and is not intended to be fixed for an indefinite period • Professional, approachable, and patient-focused, • Ability to work independently and use initiative, • Flexible, adaptable, and able to work under pressure, • Commitment to staff wellbeing and engagement, • Innovative and service-improvement focused, • Educated to GCSE Maths and English or equivalent experience, • Relevant qualification in administration, communications or healthcare, • Commitment to confidentiality, information governance, and GDPR, • Willingness to undertake training as required including outside normal working hours if necessary, • Registered with a GP that does not work at Ringmead Medical Group, • Must be able to travel between and work across the five sites, • Understanding of equality, diversity, and inclusion in healthcare, • Dependant family not registered with Ringmead Medical Group, • Experience of working in a complex administrative office environment, • Experience coordinating multiple workstreams and priorities, • Experience of patient-facing or customer-focused work, • Experience working in GP practice, primary care, NHS, or healthcare setting, • Experience of patient engagement, PPGs, or public-facing communications, • Excellent written and verbal communication skills, • Able to grasp new concepts and work on a self-directed basis, • Strong organisational and time-management skills, • Confident IT skills including use of databases, websites, and digital systems, • Ability to analyse data and produce reports, • Knowledge of NHS primary care systems and processes, • Experience managing websites, social media, or newsletters, • Experience working with patient feedback, FFT, surveys, or Google Reviews, • Professional appearance, • Commitment to providing high quality of service to patients, • An understanding, acceptance and adherence to the need for strict confidentiality, • Honest, flexible and self-motivated, • Able to work under pressure, • Able to work in a changing environment #J-18808-Ljbffr