Sales Associate
17 hours ago
Bagshot
Job Title: Receptionist Location: Premier Private GP, Bagshot Employment Type: Full-Time/Part-Time/Zero Hour Contract Reports To: Practice Manager Job Purpose The Receptionist will be the first point of contact for patients, visitors, and staff, ensuring exceptional customer service and smooth day-to-day operations of the clinic. The role combines traditional receptionist duties with medical administration, maintaining cleanliness, and contributing to continuous improvement through regular reporting and feedback. Key Responsibilities Reception Duties • Greet patients and visitors warmly, ensuring a welcoming and professional environment., • Manage phone calls, emails, and inquiries promptly and efficiently., • Schedule appointments, manage cancellations, and coordinate follow-ups using the patient management system (e.g., Meddbase)., • Process payments for consultations, assessments, and treatments., • Act as a Sales Associate by confidently presenting clinic services, health packages, and membership options to patients., • Convert general inquiries into private appointments through effective communication and product knowledge., • Support marketing campaigns by capturing patient leads, following up on interest, and maintaining accurate enquiry records., • Participate in outreach activities, such as contacting local businesses or attending corporate health events, representing the clinic professionally., • Update and maintain patient records in compliance with GDPR and confidentiality protocols., • Handle prescription requests and ensure they are processed following clinic procedures., • Prepare and distribute medical documents such as referrals, test results, and follow-up instructions., • Ensure the reception, waiting area, and consultation rooms are clean, tidy, and presentable., • Perform light cleaning tasks, including wiping down surfaces, organizing magazines, and replenishing supplies in waiting areas., • Conduct regular checks of shared spaces (toilets, kitchen, waiting area) and liaise with cleaners for any deep-cleaning requirements., • Attend weekly meetings with the Practice Manager to escalate any issues, share observations, and provide feedback for improvement., • Contribute to a culture of learning by discussing patient feedback, operational challenges, and best practices., • Prepare and present reports on recurring issues, incidents, or operational concerns during meetings., • Adhere to CQC and clinic policies, ensuring compliance with health and safety standards., • Report any maintenance issues or incidents to the Practice Manager promptly., • Essential:, • Previous experience in a receptionist, medical admin, or customer service role., • Excellent interpersonal and communication skills., • Proficiency in using office software and patient management systems (e.g., Meddbase or similar)., • Strong organizational skills with attention to detail., • Desirable:, • Experience in a healthcare setting., • Knowledge of GDPR and confidentiality standards., • Professional demeanor and appearance., • Ability to multitask and work under pressure in a busy environment., • Friendly, empathetic, and patient-focused attitude., • Proactive and willing to adapt to the needs of the clinic., • Flexible working hours, including weekends as required., • Competitive salary based on experience.