Complaints jobs in Herne BayCreate job alerts

Service Desk Team Lead Herne Bay, Kent – Office Based£32,000 – £35,000 25 Days Holiday | 40 Hours Per Week | 8am–6pm Service Desk (OOH On-Call) Are you currently a Senior Engineer who naturally leads from the front? Do you enjoy managing ticket flow, motivating engineers, and keeping customers happy not just fixing technical issues yourself? Are you ready to step into a genuine Team Lead role within a growing MSP environment? We are recruiting for a Service Desk Team Lead to join a well-established Managed Service Provider based in Herne Bay. This position is ideal for someone who enjoys leading a service desk team and wants to focus on operational excellence being responsible for the day-to-day management and performance of an 11-engineer service desk team. The business supports clients across: • Microsoft environments, • Google Workspace, • End-user support, • Cyber security The Role Reporting to the Service Director, you will be responsible for overseeing service desk operations, ensuring SLA and KPI performance, and leading the team to deliver consistently high customer satisfaction Service Desk Team Lead . You will manage: • 11 engineers (L1, L2 and Senior Engineers), • Ticket allocation and workflow management, • SLA performance and KPI delivery, • Customer escalations and complaints, • Team scheduling, holidays and out-of-hours rota Key Responsibilities • Oversee daily service desk operations, • Assign and balance tickets effectively across skillsets, • Ensure SLAs and KPIs are consistently met or exceeded, • Act as escalation point for customer issues and complaints, • Proactively follow up on negative CSAT feedback, • Manage engineer scheduling and availability, • Present reporting and performance insights to stakeholders, • Drive continuous improvement of SOPs and processes, • Ensure documentation is accurate and up to date, • Provide strong, visible leadership to the team What We Are Looking For • Previous experience within an MSP environment, • Experience leading or supervising engineers, • Strong understanding of ticket lifecycle management, • Comfortable working within SLA/KPI-driven environments, • Excellent communication skills, • Confident managing customer expectations Desirable but not essential: • ITIL accreditation Working Pattern • 40 hours per week, • Service desk operates 8am–6pm Monday to Friday, • Participation in out-of-hours on-call rota, • Office based in Herne Bay If you are currently a Senior Engineer who already mentors others, or a Service Desk Supervisor ready for more ownership, this could be an excellent next step.

Customer Service Coordinator needed for a leading Whitstable employer, £25,000–£27,000, hybrid working and a varied 12‑month FTC. Customer Service Coordinator Location: Whitstable Salary: £25,000–£27,000 per annum Hours: Full‑time, 37.5 hours per week, 12-month contract Our client, a well‑established organisation in Whitstable, is seeking a Customer Service Coordinator to join their busy Customer Services department. This is an excellent opportunity for someone who enjoys working with customers and supporting a wide range of internal teams. Why join our client? • Competitive salary and hybrid working structure, • Supportive team environment, • A varied role working across quotations, orders and customer communications, • Working pattern: Mon–Thu 8:00–16:30, Fri 8:00–13:30, • Hybrid working available, • Opportunity to build product knowledge and develop professionally About the role You will play a key part in delivering high‑level customer service, ensuring all enquiries, quotations and orders are managed efficiently and professionally. Working across telephone, email and written communication channels, you will support both external customers and internal teams to progress orders through to shipment while maintaining strong relationships. You will proactively follow up on quotations, understand pricing and margin, escalate complaints, and liaise closely with commercial, product, and procurement teams. You will also develop product knowledge to support basic technical queries, assist external sales teams, identify new sales opportunities, and contribute to ongoing service improvements. Maintaining office and phone cover during working hours is essential, along with a flexible, team‑focused approach and willingness to support colleagues during busy periods, holidays or sickness cover. Key responsibilities • Process customer quotations and orders within KPIs, • Build and maintain strong customer relationships, • Ensure export compliance for all orders and quotes, • Follow up and negotiate on quotations, • Understand pricing and margin to secure orders, • Progress orders through to shipment, • Investigate and escalate customer complaints, • Develop product knowledge for basic technical queries, • Support external sales with customer information, • Share market intelligence internally, • Interface with customers and internal departments, • Identify and act on new sales opportunities, • Contact potential customers to present products/services, • Cross‑sell and up‑sell, • Maintain office and phone cover during working hours, • Undertake relevant training, • Support team service improvements, • Participate in reviews with the line manager, • Assist with sales and marketing projects, • Carry out additional duties when required About you • Customer service experience, including quotations and order processing, • Confident working with internal teams and external customers, • Strong communication skills across phone, email and written channels, • PC literate, including Word, Excel and Outlook Morgan Jones is committed to creating a diverse and inclusive environment and is proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, colour, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status About Morgan Jones: Morgan Jones Limited acts as an employment agency. By applying, you accept the Terms & Conditions as well as the Privacy, Cookie, and Data Retention Policy, which can be found on our website. Due to the high volume of applicants, we see that if you have not heard back from us within 72 hours, please assume that you have been unsuccessful on this occasion. To view other great opportunities, visit our website or follow Morgan Jones on your favourite social networks – Facebook, Instagram, Twitter, or LinkedIn

Customer Service Coordinator (Fixed Term 12 month contract) Location: Whitstable Hours: Monday to Thursday 08:00 to 16:30, Friday 08:00 to 13:30 (37.5 hours a week, with hybrid working) Salary: Competitive An established and growing organisation is looking for a Customer Service Coordinator to join its Customer Services team in Whitstable. This is a varied, fast paced role where you will play a key part in delivering an exceptional, professional service to both internal and external customers. The Role As Customer Service Coordinator, you will be responsible for managing customer enquiries, quotations and sales orders from initial request through to delivery. You will act as a central point of contact, ensuring clear communication, accurate processing and proactive follow-up at every stage of the customer journey. Working closely with commercial, procurement and product teams, you will help build accurate pricing, manage lead times and support sales activity, while maintaining a high standard of customer care at all times. We can only accept candidates with the full Right To Work and with local commute from these areas: Whitstable, Canterbury, Faversham, Herne Bay, Aylesham, Margate, Ramsgate and Broadstairs. Key Responsibilities Processing customer quotations and sales orders in line with agreed KPIs Building and maintaining strong customer relationships through excellent service Preparing quotations using internal systems and commercial guidelines Ensuring export compliance when processing orders and quotations Proactively following up quotations and negotiating where appropriate Managing orders through to shipment and delivery Providing regular updates to customers throughout the order lifecycle Investigating and escalating customer complaints where required Developing product knowledge to handle basic technical queries Supporting external sales teams and Business Development Managers Identifying opportunities for cross-selling, up-selling and new business Liaising with internal departments to support customers and route-to-market decisions Contributing ideas to improve service levels and team performance Providing cover for colleagues during holidays and sickness Undertaking training and supporting project work as requiredPerson Specification Previous experience in a customer service or order processing environment Experience managing customer enquiries, quotations, orders and shipments Confident liaising between customers and internal departments Strong relationship-building skills with both internal and external stakeholders Good IT skills, including Microsoft Word, Excel and OutlookEmail: New Appointments Group, Expertly Matching Employers and Jobseekers since 1975. Before submitting your CV, please take a moment to check the layout, spelling, and grammar. If your CV includes graphics or design features, we'd also appreciate a simplified version in Word format. If this role isn't for you, please check out our website for other roles that may be suitable, or send us your CV, we would still like to hear from you! You can find us on our website or LinkedIn, Facebook, Instagram and (email address removed) We are committed to fostering a diverse and inclusive environment in line with the Equality Act 2010. All qualified applicants will be considered regardless of age, disability, gender reassignment, marriage or civil partnership, pregnancy or maternity, race, religion or belief, sex, or sexual orientation. New Appointments Group acts as an Employment Agency for permanent roles and as an Employment Business for temporary roles

We're really excited to be recruiting for this successful, interesting and expanding manufacturing business in their search for a Customer Service Coordinator to work as part of a team of 5. Please find all the details below: Job Title: Customer Service Coordinator Location: Whitstable, Kent Salary: £25,000 - £27,000 Hours: Monday to Thursday 8am to 4:30pm and Friday 8am to 1:30pm Hybrid: Hybrid working is available and there is a "Work from Office/Work from Home" rota that operates within the department to ensure that there is always someone is available at the site. Duration: 12 month FTC Benefits: 25 days annual leave + bank holidays, increasing with length of service Cycle to work scheme Employee discount on Dell PCs Employee Assistance Programme - 24-hour telephone line, counselling, financial support tools and much more! Life assurance scheme Income protection scheme Matched pension contribution up to 6% Earn extra mile vouchers of up to £50 for going the extra mile On site part subsidised canteen Free onsite parking Free sight test vouchers Yearly occupational health assessments Career progressionAs a Customer Service Coordinator your main duties and tasks would be: Processing of customer orders and quotations within set KPIs To establish and build strong customer relationships, in order to deliver excellent levels of customer service Using the systems and tools available, prepare all customer quotations, using guidelines and system requirements. To ensure export compliance when processing quotations and orders. Proactive quote follow up and negotiate where required. To have an understanding of pricing, value and margin in order to win orders from quotations. Liaise with our Commercial Team, Product Group Managers, Procurement and any other supporting departments, to build accurate pricing and lead times. Progressing orders through to shipment using the systems/tools and supporting departments to achieve this. Proactive communication with the customer throughout the quotation and order life cycle Proactively review, investigate and escalate customer complaints where applicable Acquire technical product experience with a willingness to understand the company product offer so as to process basic technical queries along with the ability to understand company products, competition products, and various specifications. Assist with external sales requirements relating to Customer and ordering information. Understand customer markets and ensure any market intelligence is passed to the relevant company contact. Interfaces between customers and other functions within the organisation to provide service to new and existing customers, and makes relevant business decisions for Route to Market Identify new sales opportunities and act on them accordingly or pass them to the relevant Company contact. To contact potential customers and present company products and services in order to maximise sales. To interface with clients and to support the Business Development Managers. To understand and implement company organisation, services and standards Cross selling and up selling. Ensure the office, emails, phones and faxes are covered between the opening hours of 08:00 and 16:30 Monday to Thursday and 08:00 and 13:30 on Friday. Undertake training as required so as to better develop self and team service offer. Work to a high customer service standard ensuring each situation is dealt with efficiently, professionally and in a timely manner. To ensure holiday and sickness cover for the department Participate in reviews with line manager. Develop ideas so as to improve on the service offer of the team. Process and be involved in activities as directed by the line manager in support of the sales and marketing strategy. Assist with specific project work as and when needed Carry out such other duties that may be reasonably requested by the Company.Ideal skills and experience for the position: Customer service experience within an office environment Accurate order processing Commercial business Knowledge IT knowledge to intermediate levelNext steps: If you have the above skills and experience then please apply today - this is such an incredible opportunity where you can really grow your career at this company. Alternatively if you know someone who may be suitable for this role please share the details. If you successfully refer a friend for the above role, you will receive a £100* voucher of your choice! Terms apply* Please note if your skills match the requirements for the job then you will receive an e-mail from us (remember to check your junk mail). If you do please call us on (phone number removed) ASAP or within 24 hours to discuss the position in further detail with Bonnie (Candidate Consultant) or Nicola (Permanent Consultant). We look forward to your application. Office Angels is an employment agency and business. We are an equal-opportunities employer who puts expertise, energy and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, abilities and more. By showcasing talents, skills and unique experiences in an inclusive environment, we help individuals thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you. Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer. By applying for this role your details will be submitted to Office Angels. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website

Our client is seeking an experienced SEND Lead Complaints and Tribunals Officer to join our Education and SEND team on an interim basis to manage complex SEND appeals, represent the Local Authority at tribunals and drive early dispute resolution.

Liaising with TMO and handling the TMO cases within service level agreementsUndertaking the Hyundai buy back and rejection processTo analyse Hyundai Complaints data, produce and maintain monthly and ad hoc reports demonstrating the department’s key KPIsPrepare reports relating to Hyundai Complaint

This Complaints Officer role offers the chance to manage and resolve complaints across housing services, helping ensure safe, quality homes and services that tenants can trust. Join a Well-Established Housing Association as a Complaints Officer Join a well-established housing association in a fulfil

Housing Reviews and Complaints Officer Location: Maidenhead, Berkshire Pay: £22.

Job Title: Customer Services Executive – Complaints Resolution. As a Customer Services Executive, you will be responsible for managing and resolving customer complaints with empathy, professionalism, and efficiency. Handle customer complaints and escalations via phone, email, and written correspon

We're looking for a Complaints Business Partner (CBP) to drive organisational learning through complaints, managing our most complex cases and embedding processes and capabilities across teams to ensure insights inform strategy and improve resident outcomes. As a trusted partner to senior leaders, y

Strong experience handling complex complaints, ideally within pensions or financial services. You will own and manage all Defined Benefit pension complaints, achieving the right customer outcomes while identifying opportunities to continually improve service throughout PRT Client services, LGRI. You

The role involves managing complaints with high standards of customer service, requiring direct experience in NHS complaints handling. A leading healthcare provider in Greater London seeks a Concerns & Complaints Officer to enhance service quality.

You will own and manage all Defined Benefit pension complaints, achieving the right customer outcomes while identifying opportunities to continually improve service throughout PRT Client services, LGRI. You will also investigate complaints and resolve within the regulatory framework prescribed by th

Responsibilities include leading customer complaints, supporting audits, and identifying improvement opportunities.

Managing and investigating complaints thoroughly and impartially. Supporting positive external relationships to strengthen the organisation's reputation for handling complaints fairly and transparently. Experience handling complaints within a regulated or customer-focused environment.

A recruitment agency in the United Kingdom is seeking a customer service professional for handling customer complaints and providing excellent service. The candidate will be responsible for resolving complaints transparently, engaging with diverse clients such as residents and Councillors, and ensur

A global software company in the United Kingdom is seeking a Business Consultant to enhance customer experience through cloud-based solutions.The role involves leading software implementations, conducting workshops, and providing training.Ideal candidates should have at least two years of relevant e

A well-established B2B lender in the UK is seeking an experienced Complaints Handler for their risk and compliance function. This role involves managing customer complaints, ensuring they are resolved fairly and in compliance with regulatory requirements.

The Deputy Head of Appeals, Complaints & Conduct Office will lead on day-to-day operational delivery within ACCO, motivating a team of caseworkers to deliver best practice in matters related to all areas of student appeals, complaints and conduct, including both academic and non‑academic matters.

You will also assist in resolving outstanding complaints related to housing and repairs.

A leading specialist automotive finance lender is seeking a Complaints Specialist to manage the full complaints process, ensuring fair and efficient resolutions.

As a Concerns & Complaints Officer, your role is to provide a high standard of customer service and support in delivering a responsive and accessible PALS and complaints service for our service users. The successful candidate will be a strong team player, well organised with a proven ability to iden

Support the Complaints and Casework Manager in delivering an effective, customer‑focused complaints service for residents and the Client. Complaints Investigator needed in North London Paying £19. Lead on projects aimed at improving service standards, performance, and consistency in complaints ha

Ready for the next step in your career? Join a collaborative, enthusiastic team working.AtAptean,you’llhelp deliver best-in-class solutions that improve customer experience.We’re looking for a Business Consultant to strengthen our position as the leading provider.You’ll join a fast-paced, grow

The role involves managing a caseload of customer complaints, ensuring effective governance and escalation processes are established.

A leading recruitment agency is seeking a Complaints Investigator for a Housing Trust in West London. The role involves investigating complaints independently, managing issues from initial contact to resolution, and ensuring customer service excellence. Ideal candidates should have experience in han

A recruitment agency in Greater London is seeking a Senior Feedback & Resolutions Officer responsible for managing complex complaints and providing timely resolution. The role requires strong experience in complaints management, excellent written and verbal communication skills, and the ability to w

In this role, the successful candidate will manage customer complaints related to motor finance, ensuring high standards of service and compliance with regulations. Ideal applicants will have experience in complaints handling, strong communication abilities, and the capacity to work under pressure.

A local authority in the South East is seeking a skilled SEND Complaints & Tribunals Officer to provide interim support for its Education and SEND services. This role involves managing SEND casework, addressing complaints, and representing the client at SEND Tribunals, ensuring both statutory compli

In this position you’ll support the management of claims and complaints, engage with regulatory bodies, and contribute to the firm’s wider contentious and risk‑related matters. Drafting responses to client complaints. Claims & Complaints Lawyer (Contract).

Additionally, the role involves drafting detailed responses for complaints, enquiries, and Ombudsman investigations, as well as tracking tribunal cases and complaints to aid in the development and improvement of the service. A Local Authority in the South East is seeking a skilled SEND Complaints &

In this hands-on role, you will manage Defined Benefit pension complaints, ensuring fair customer outcomes while identifying opportunities for service improvement.

As a Complaints Advisor, you will be the first point of contact for written complaints and enquiries, taking ownership of each case and supporting customers through to resolution. Being the main point of contact for customers until their case is fully resolved, handling and investigating written cus

The successful candidate will manage and resolve Defined Benefit pension complaints while ensuring compliance and delivering fair outcomes.

A major water utility provider in the UK is seeking a Complaints Advisor to manage customer complaints with empathy and efficiency.

Working as the Stage 2 Complaints Investigator / Escalation Caseworker you will be part of a dedicated Complaints division and will be tasked with investigating and resolving all Stage 2 complaints, in a fair & impartial manner. We have a fantastic new job opportunity for a Stage 2 Complaints Invest

A major water utility company based in the UK is looking for an Administrator to join their Customer Service Complaints Team.

A leading UK financial services group is seeking an experienced Senior Complaint Handler to manage Defined Benefit pension complaints. The role involves investigating complaints, ensuring regulatory compliance, and delivering empathetic customer responses.

Experience handling stage one complaints in a regulatory environment. Morgan Hunt currently requires a Complaints Investigator for Housing Trust based in West London on a Temporary basis. Essential: Experience handling stage one complaints in a regulatory environment.

Accurately record complaints, actions, and outcomes within internal systems. Experience dealing with B2B complaints (desirable). Exposure to a broad range of complaints and regulatory matters.

A housing consultancy firm in Greater London is seeking a Housing Complaints / Resolutions Officer to manage Stage 2 complaints effectively. The ideal candidate will take full ownership of complaints until resolution, ensuring high-quality responses and maintaining effective communication throughout

You will also investigate complaints and resolve within the regulatory framework prescribed by the Industry Regulator and internal compliance/business standards. Leading the full investigation and resolution of Defined Benefit pension complaints, ensuring fair, timely, and compliant outcomes. Strong

Customer Service & Complaints Handling. Handle customer complaints professionally, ensuring fair, transparent, and timely resolution in line with internal policies and the Housing Ombudsman Complaint Handling Code. Gather, analyse, and prepare complaints data for monitoring, trend analysis and repor

A prominent recruitment agency is seeking a Senior Complaints Resolution Officer to manage and resolve complex housing complaints within a busy Housing Hub.

Building case files for all high profile complaints, including executive complaints, regulatory body complaints (Financial Ombudsman Services) and legal complaints. As a Complaints Handler, you will be responsible for investigating and resolving customer complaints relating to mobile phone and techn

A large local authority in Mid Wales is seeking an experienced Complaints Officer to support the statutory management and delivery of complaints, representations, compliments and comments across social services.

Receptionist Derby Perm Part time 20 hours a week.About the RoleWe are looking for a professional, friendly, and highly organised Receptionist / Administration Assistant to join our client's team on a part‑time basis.This role is ideal for someone who enjoys supporting others, creating a welcoming