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We are looking for a passionate Quality Assurance Coordinator/Quality Checker who wants to ensure complaint reviews are fair and compliant. You will responsible for reviewing and checking the work of the complaints team within the department by listening to calls, completing a checklist and then providing constructive feedback to support their development and success. What you’ll be doing: • Listening to customer calls and ensuring the team are following the guidelines and providing excellent customer service., • Ensuring that any complaint cases have been logged correctly onto the system., • Ensure all relevant customer responses have been adhered to in line with FCA guidelines., • Providing clear and constrictive feedback to team members., • Highlighting areas of improvement as and where necessary What we’d like to see from your application: • Previous experience within financial services complaints., • Previous experience in a Quality Assurance or Quality Checker, • Proactive and confident handling multiple workstreams., • Strong attention to detail. Day rate: £185 a day gross via umbrella Hours: 37.5 hours a week Monday to Friday between the hours of 9am-5:30pm. Location: On site in an office in Berkshire for 3 days a week with flexibility of 2 days working from home. We will not be able to offer relocation options on this role. Contract: Initial contract until the end of the year and then an extension expected till middle/end of next year.

Job Description Check below to see if you have what is needed for this opportunity, and if so, make an application asap. Package Description: Shift Details : 8am - 8pm At Avery Healthcare, we are all about supporting the people who care for our residents. We know how hard our teams work, and we’re here to celebrate and support you every step of the way. When you join us, you’ll be making a positive impact on residents’ lives every day – your compassion and dedication truly make a difference. We’re committed to helping you grow in a caring, supportive environment, with opportunities to learn and develop throughout your career. And as part of our close-knit team, you’ll experience a culture that values respect, compassion, and a shared commitment to exceptional care. We’re now looking for a warm, enthusiastic, and dedicated individual to join our award-winning team as a Senior Care Assistant. If this sounds like the place for you, we’d love to hear from you! ABOUT THE ROLE Your focus as a Senior Care Assistant will be to support and work alongside the Care team to deliver high standards of personal care, providing a safe, caring, innovative, open, supportive, and inclusive environment for residents, visitors and staff . Other responsibilities will include: * Monitoring the wellbeing of each resident, being aware of any change impacting on care and care plans, ensuring that new needs are met, and written records are amended to reflect any variation. * Being involved in the person-centred care planning process, by implementing, monitoring, and undertaking monthly evaluations. * Supporting residents with their medication requirements. * Undertaking staff supervisions and supporting staff with their development where required. * Acting as a key point for contact with residents, their relatives and visitors, as well as health and social care professionals involved in their wellbeing, ensuring that any reasonable requests are acted upon, and concerns or complaints are escalated. ABOUT YOU To be successful in your application, you will live our values of caring, supportive, honest, respectful, and accountable in all that you do . Our ideal candidate must: * Have an NVQ 3 or equivalent in care for care homes. * Have 2 years’ experience working in similar care environment. * Have the ability to communicate effectively both verbally and in writing. * Have a positive attitude to both supporting and nurturing residents and staff. * Be responsive and flexible to cover a range of responsibilities. ABOUT AVERY At Avery, we’re not just one of the UK’s largest providers of luxury elderly care homes – we’re a place where people love to work. We believe that the later years of life should be as enriching as any other, and we’re passionate about creating meaningful experiences for our residents and our team alike. With our vision of "creating meaningful lives together," we proudly offer exceptional care across our growing network of over 100 homes, building a supportive and inspiring environment where employees feel valued and empowered every day. Join us and see why Avery is the preferred choice for residents and team members alike. Please note this role will require: * A DBS Disclosure check, the cost of which will be met by Avery Healthcare. * Proof of eligibility to work in the UK. This advert may be withdrawn prior to the advertised deadline depending on the volume of applications received and business needs.

Contract Manager Camberley Full-time, Permanent position 65k - 80k plus package We are working with a leading social housing contractor to recruit a skilled and experienced Contract Manager to join their team in Camberley. This role would be overseeing planned works and voids Working in partnership with a Social Housing client, you will be responsible for the full running of the planned and void works on the contract, including program planning/scheduling works, KPI monitoring/performance improvement, SOR works, management of health and safety on site and managing a direct workforce of Contracts Supervisors and Multi Trade Operatives. You will also be responsible for managing Supply Chain delivered works. Along with the management of the works, you will also be responsible for pre and post inspection of larger works, resolving escalated complaints, meeting staff training needs, organising sub-contractors, work allocation and ensuring H&S levels are maintained. Required Experience Proven track record in leading and delivering maintenance contracts with public sector / housing association clients. IT Literate with good knowledge of Microsoft packages Ability to understand client / contract requirements to maximise productivity and measure and improvement Excellent written and oral presentation Good understanding of H&S legislation Experience of managing and improving internal and external customer relationships and conflict handling Salary & Benefits: You will be working for a modern, forward thinking business; that believes the strengths, skills and personalities of their people are the key to the groups success. This is a permanent, full time role for which you will receive a highly competitive salary of up to £60,000 + Benefits. If you are interested, please apply online now. TPBN1_UKTJ