Complaints jobs in CamberleyCreate job alerts

We are looking for a Complaints Investigator who is passionate about finding fair outcomes for customers.

In this role you will be the Garrison focal point for all contract support service issues, providing advice and practical interpretation, to all levels of command, on current and future legislation which impinges on units activities. You will disseminate contract advice and guidance to units, complete Garrison audits, assurance and governance of the contract and ensure unit compliance in accordance with policy and legislation. You will implement policy, alongside action plans, in accordance with the chain of command. Main responsibilities will include: • Assure and facilitate the provision of specified support services in partnership with the contractor and ensure that the service provided by the contractor is in accordance with current policy, • Assurance and scrutiny of service delivery, ensuring that the authority receives value for money, • Identifying potential efficiencies and consequent financial savings, • Be the focal point for both units and contractor for daily support services issues, • Investigating unit complaints, • Carrying out technical assessment of proposed changes to the requirement and submitting changes to the Central Management Team, • Prioritisation of change requirements, • Validating the monthly volumetrics in accordance with support services, • Validating and authorising all change requirements not in the contract, • Representing the Garrison Commander as the subject matter expert for Support Services, • Presenting to units via monthly and quarterly meetings, providing updates and points of interest, • Line management required in some areasPerson specification The ideal candidate will be well organised and will possess strong communication skills in both written and verbal form. You will be able to quickly build good working relationships with a variety of partners, both internal and external to the organisation and be able to provide support to a wide range of people of different backgrounds. You will have good Information Technology skills, including basic Microsoft Office 365, and have excellent time management skills. You will be able to use your initiative to prioritise work with minimal direction whilst maintaining an excellent attention to detail. Previous experience in Estates, Transport and Stores is desirable although training can be given. Behaviours We'll assess you against these behaviours during the selection process: • Communicating and Influencing, • Managing a Quality Service, • Delivering at Pace, • Leadership, • Communicating and Influencing, • Managing a Quality Service Benefits Alongside your salary of 36,530, Ministry of Defence contributes 10,582 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides. The Army prides itself on being a supportive employer and where possible encourages flexible working, helping you to maintain a great work/life balance. Other benefits for Army civil servants include: • 25 days paid annual leave rising (1 day per year) to 30 days upon completion of 5 years service, • Highly competitive pension scheme with a 28.97% contribution, • Personal and professional development of skills, • Alternative working patterns for many roles, • Access to the Employee Assistance Programme (EAP), a free service that assists you with achieving a productive, healthy environment that is conducive to a healthy lifestyle, • Enhanced parental and adoption leave, • 6 days special leave per year which can be used for volunteering activities, • Learning and Development, • On site caf A modern apprenticeship is a combined package of work and training. Through the schemes available you will gain a professional qualification, practical experience, and the broader skills required to develop in your current role and pave the way for your future career. The post does not offer relocation expenses. External recruits who join the MOD who are new to the Civil Service will be subject to a six-month probation period. Please Note: Expenses incurred for travel to interviews will not be reimbursed. Please be advised that the Department is conducting a review of all pay related allowances which could impact on those allowances that the post currently being advertised attracts. Any move to MOD from another employer will mean you can no longer access childcare vouchers. This includes moves between government departments. You may however be eligible for other government schemes, including Tax-Free Childcare. Determine your eligibility at . The Ministry of Defence is committed to providing a safe and healthy working environment for its staff which includes educating them on the benefits of not smoking, protecting them from the harmful effects of second-hand smoke and supporting those who want to give up smoking. Under the Smoke-Free Working Environment policy, Smoking and the use of all tobacco products (including combustible and chewing tobacco products) will not be permitted anywhere in the Defence working environment however some exemptions are in place, please refer to local guidance. The policy is Whole Force and includes all Defence personnel, contractors, visitors and other non-MOD personnel. All applicants seeking, considering, or accepting employment with the Ministry of Defence should be aware of this policy and that it is already in place at a number of Defence Establishments. MOD Recruitment Satisfaction Survey We may contact you regarding your experience to help us improve our customer satisfaction. The survey is voluntary and anonymous. You may however be given the opportunity to provide additional information to help us improve our service which includes the collection of some personal data as defined by the United Kingdom General Data Protection Regulation (UK GDPR). The MOD Privacy Policy Notice sets out how we will use your personal data and your rights. Things you need to know Selection process details This vacancy is using Success Profiles (opens in a new window) , and will assess your Behaviours and Experience. At application you will be asked to provide a Personal Statement of no more than 500 words evidencing your suitability for the role against the person specification. You will also be assessed against the following behaviours - • Managing a Quality Service Your Personal Statement, and Communicating and Influencing behaviour and will only be reviewed if you are successful at this initial sift. At interview you will be assessed against the following behaviours - • Delivering at Pace, • Leadership Artificial Intelligence can be a useful tool to support your application, however, all examples and statements provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, as your own) applications may be withdrawn and internal candidates may be subject to disciplinary action. Please see our candidate guidance for more information on appropriate and inappropriate use. The Civil Service embraces diversity and promotes equality of opportunity. There is a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria. If you need to advise us that you need additional help or reasonable adjustments for the recruitment process, please contact: . As a result of the changes to the UK immigration rules which came in to effect on 1 January 2021, the Ministry of Defence will only offer sponsorship for a skilled worker visa under the points based system, where a role has been deemed to be business critical. This role does not meet that category and we will not sponsor a visa. It is therefore NOT open to applications from those who will require sponsorship under the points based system. Should you apply for this role and be found to require sponsorship, your application will be rejected and any provisional offer of employment withdrawn. The Ministry of Defence requires all candidates who are successful at interview to declare any outside interests. These declarations will be discussed with successful candidates following the interview process and before a formal offer of employment is made, as some outside interests may not be compatible with MOD civilian roles. This will not, in the majority of cases, prevent employment in MOD, but it is a measure that must be taken to ensure that appropriate mitigations can be put in place to manage any potential, perceived or actual conflicts of interest from the first day of employment. The Ministry of Defence adopts a zero-tolerance approach to unacceptable behaviours, which includes bullying, harassment, sexual harassment, discrimination, and victimisation. You will not be eligible and will not be considered for this post if you have been dismissed from a role for such unacceptable behaviours within the last five years. This will also apply if you resign or otherwise leave a role but, because of an adverse decision, would have been dismissed for gross misconduct had you continued in that employment. Pre-employment checks will be carried out. Feedback will only be provided if you attend an interview or assessment. Security Successful candidates must undergo a criminal record check. Successful candidates must meet the security requirements before they can be appointed. The level of security needed is security check (opens in a new window) . See our vetting charter (opens in a new window) . People working with government assets must complete baseline personnel security standard (opens in new window) checks. Nationality requirements This job is broadly open to the following groups: • UK nationals, • nationals of the Republic of Ireland, • nationals of Commonwealth countries who have the right to work in the UK, • nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS) (opens in a new window), • nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS), • individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020, • Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service Further information on nationality requirements (opens in a new window) Working for the Civil Service The Civil Service Code (opens in a new window) sets out the standards of behaviour expected of civil servants. We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles (opens in a new window) . The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria. The Civil Service also offers a Redeployment Interview Scheme to civil servants who are at risk of redundancy, and who meet the minimum requirements for the advertised vacancy. Diversity and Inclusion The Civil Service is committed to attract, retain and invest in talent wherever it is found. To learn more please see the Civil Service People Plan (opens in a new window) and the Civil Service Diversity and Inclusion Strategy (opens in a new window) . Apply and further information This vacancy is part of the Great Place to Work for Veterans (opens in a new window) initiative. Once this job has closed, the job advert will no longer be available. You may want to save a copy for your records. Contact point for applicants Job contact : • Name : Gerry Bell Please ensure you read the attached candidate information document prior to completing your application. If you are dissatisfied with the service you have received from DBS, or believe that DBS has failed to follow the recruitment process in line with the Civil Service Commission principles of selection for appointment on merit on the basis of Fair and Open competition, you can raise a formal complaint by writing to DBS at the following address: Defence Business Services, Scanning Hub, Room 6124, Tomlinson House, Norcross Lane, Blackpool, FY5 3WP. If after raising your complaint with DBS you remain dissatisfied you can complain directly to the Civil Service Commission at the following address: Civil Service commission, Room G/8, 1 Horse Guards Road, London, SW1A 2HQ Or by email: . Attachments 20240307-ArmyTLBEVP Opens in new window (pdf, 3932kB) EXTERNAL PACK Opens in new window (pdf, 1562kB) Candidate Information updated_ Opens in new window (docx, 31kB)

Bracknell Hybrid 2-3 days in the office.Monday to Friday 9 am to 5:30 pm.Pension (contributory employer contribution up to 8%).Enhanced Maternity/Paternity & Adoption leave.About the Complaints Investigator:.We have a great new opportunity for a driven and flexible Complaints Investigator to work al

We have a great new opportunity for a driven and flexible Complaints Investigator to work alongside another Complaints Investigator and a Complaints Manager. About the Complaints Investigator:. You will be required to deputise for the Complaints Manager when required.

Nursery Manager - Cherrywood Nursery Salary – Competitive Full Time - 40 hours per week We are seeking a passionate and committed Nursery Manager to lead and inspire a dedicated team, drive high-quality standards, and ensure every child receives the care and education they need to thrive. Cherrywood Nursery is an open-plan nursery which is equipped with outstanding facilities, including a dedicated sensory room and soft play area designed to encourage creativity and exploration. Outdoors, we offer spacious gardens with a vegetable patch, sensory garden, and a special outdoor learning space, providing children with hands-on learning experiences. We take pride in offering a nurturing environment where every child can thrive. As Nursery Manager, you will play a key role in maintaining and enhancing the quality of our provision, supporting your team, and ensuring that the children and families in our care receive the very best experience. Why Join Us? • Quarterly bonus*, • Referral programme: Refer a friend and earn up to £750., • Employee Childcare Discounts: 75% off nursery fees for our team members., • Annual Leave: 24 days annual leave plus bank holidays., • Celebrate your birthday with a day off on us!, • Health and Wellbeing Programme: Confidential employee assistance helpline available., • Development: Tailored learning and development opportunities to support your career growth. Key Responsibilities: • Understand and ensure that the requirements of the statutory framework for the EYFS are met throughout the nursery., • Ensure that company policies and procedures are embedded, applied, and adhered to by all., • Facilitate inspections by regulatory bodies and implement any recommendations., • Embed effective key person approach to enable children to form secure attachments and identify training or development needs for staff., • Ensure that all children receive stimulating and purposeful experiences, environments and resources which are appropriate to their age and stage of development., • Promote a culture of self-evaluation and reflective practice throughout the nursery., • Manage any complaints or concerns raised in a thorough and timely manner and inform senior management., • Maintain accurate records and accounts relating to children and staff on EyMan system and on file., • Participate in all activities related to nursery publications, advertising, public relations, the web site, and other marketing activities designed to promote the nursery. Requirements: • Essential: Full and relevant Level 3 Childcare qualification, • Essential: Over 1 year experience in Early Years, • Essential: Strong knowledge of the statutory framework for the EYFS and regulatory requirements, • Essential: Over 1 year of management experience, • Desirable: Level 5 qualification in Childcare and/or Management and Leadership Cherrywood Nursery is part of the Family First Group where we take great care to treat everyone as a person, with equal rights and responsibilities to any other individual, whether they are an adult or a child. We are committed to providing equality of opportunity and anti-discriminatory practice for all children and families according to their individual needs. Discrimination on the grounds of gender, age, race, religion or belief, marriage or civil partnership, disability, sexual orientation, gender reassignment, pregnancy or maternity, ethnic or national origin, or political belief has no place within the Family First Group.

We are looking for a Complaints Investigator who is passionate about finding fair outcomes for customers.You will be loading motor finance complaints onto the system, discussing points with the customer, collecting and reviewing evidence from systems to understand the situation in detail, and conclu

Bracknell Hybrid 2-3 days in the office.Monday to Friday 9 am to 5:30 pm.Pension (contributory employer contribution up to 8%).

As a Wraparound Club Manager you will manage all day-to-day aspects of running the breakfast and after school clubs at your school from creating team rotas, managing your team, supporting with any customer queries or complaints, and building strong school relationships. Due to the age groups att

You will ideally have experience responding to Stage 1 complaints and members enquiries. Repairs Resolution Officer - Complaints (Hybrid) needed in Southwark, £19. Officers to respond to Members Enquiries and complex complaints by competently investigating and drafting proficient responses to Counc

Supply Catering Assistant, Various Housing with Care Locations.We are keen to employ a diverse workforce that reflects the people of Scotland.We welcome applications from all backgrounds and particularly from groups currently under-represented, including people with disabilities, those from minority

The purpose of this post is to work effectively as a member of an Early Learning and Childcare team to support in the delivery of a high quality, safe and balanced education and care service, which meets the needs of each young child and their families and is in accordance with relevant legislation

We are the Cambian group, one of the largest independent providers of care and education for children and young people.We believe that everybody has a personal best and we strive to show our young people their potential.An exciting opportunity has arisen in one of our children’s homes for Resident

Education Support Worker REF: ECOD/ 07847.Grade 4 £28,610 - £30,732

The Team Leader – Marine Superintendent reports to the Executive Manager- Ferries, Airports and Ports Infrastructure and is a member of the service management team.The Team Leader - Marine Superintendent provides information and advice to the Executive Manager to support service and directorate de

Social Care Assistant, St Brendan's Care Home, Isle of Barra (4250).You will work enthusiastically as a member of a team that promotes and supports Adults with Support Needs to actively take part within local resources and facilities, to maximise their inclusion, independence and planned outcomes.Th

The purpose of this post is to work effectively as a member of a team to support in the delivery of a high quality, safe and balanced education and care service, which meets the needs of each child and their families and is in accordance with relevant legislation and guidelines including the Roles a

Preferably a Driver due to rural locations.Various shifts/hours available to suit your lifestyle.Inclusive of Bank HolidaysFlexible Additional Holiday Purchase SchemeFull induction programme to Care Certificate StandardsDedicated learning & development programmes.We offer Apprenticeships to thos

As a Bank Laundry Assistant at a Barchester care home, you'll help to make sure our residents receive quality care and support in the best possible surroundings.By making sure each resident has clean clothing and bedding, you'll be playing your own part in helping everyone to feel comfortable and at

This permanent role has a starting salary of £41,585 per annum, based on a 36 hour working week.We are excited to be hiring a new Information Governance Triage Team Leader to join our fantastic, newly formed Information Governance Team based at Victoria Gate in Woking.As a team we work across diffe

As a Bank Housekeeping Assistant at a Barchester care home, you'll help to create a warm and homely environment that enables us to meet each resident's unique needs.Keeping the home clean and safe is no small task, which is why the role of a Bank Housekeeping Assistant is so important.The variety of

We are looking for a caring and reliable Residential Support Worker to join our team in Derby.You will support residents with their daily routines, encourage independence, and help create a safe and positive home environment.We are looking for a caring and reliable Residential Support Worker to join

As a Kitchen Assistant at a Barchester care home, you'll help to provide the first-class food and hospitality that enable us to give our residents exceptional all-round care and support.A healthy, nutritious diet is vital to ensuring our residents' wellbeing and helping them enjoy daily life with us

Job Title: Family Support Worker/ Senior Family Support Worker.Day rate: £200-£230 per day inside IR35.Contract type: Full time, interim role.Contract duration: 3+ months (opportunity to go permanent).Reports to: Team Manager / Senior Practitioner.To provide practical and emotional support to chil

PLEASE NOTE THAT WE ARE UNABLE TO PROVIDE SPONSORSHIP OR THE 20 HOURS WORKING FOR THIS ROLE**.As a Care Assistant at a Barchester care home, you'll help residents enjoy each day by making sure they get the quality care and support they deserve.You'll assist with daily living, providing support and c

Industry: Insurance ( Property Recovery claims).Years of experience: 2- 3 years.Experience in dealing with and managing Insurance claims, particularly UK Property Insurance claims.Handle and process property insurance claims efficiently and accurately.Assess and validate claims documentation to dete

As a Bank Care Assistant at a Barchester care home, you'll help residents enjoy each day by making sure they get the quality care and support they deserve.You'll assist with daily living, providing support and companionship and sharing great moments and memories too.It's a chance to bring your dedi

Residential Support Worker – Children’s Residential Home.Leicestershire, Northamptonshire & Milton Keynes (sites include LE10, NN5, LE3, MK6).Shift pattern including nights, weekends, and bank holidays.This established children’s residential home provides a therapeutic and nurturing environmen

As a Housekeeping Assistant at a Barchester care home, you'll help to create a warm and homely environment that enables us to meet each resident's unique needs.Keeping the home clean and safe is no small task, which is why the role of Housekeeping Assistant is so important.The variety of housekeepin

Social Care – Making a Difference in the Lives of Children, Young People, and Adults in Bristol, Cornwall, Swansea, Hertfordshire, Devon, etc.Frontline Social Care, a trusted partner of various.We are looking for people with a genuine passion for making a positive impact, who can build meaningful

As a Bank Kitchen Assistant at a Barchester care home, you'll help to provide the first-class food and hospitality that enable us to give our residents exceptional all-round care and support.A healthy, nutritious diet is vital to ensuring our residents' wellbeing and helping them enjoy daily life wi

Senior Family Support Worker/ Family Support Worker.Inside IR35, dependent on experience and qualifications).We are seeking dedicated Family Support Workers (FSWs) and Senior Family Support Workers to join our client's team on an interim basis.This is an excellent opportunity for qualified or non-qu

As a Bank Care Assistant at a Barchester care home, you'll help residents enjoy each day by making sure they get the quality care and support they deserve.You'll assist with daily living, providing support and companionship and sharing great moments and memories too.It's a chance to bring your dedi

Support Team Leader- Adults Learning Disabilities Full time, Permanent.Working for an established provider of care and support to vulnerable individuals with learning disability, complex needs and mental health issues, we are seeking a skilled Support Team Leader who can lead and manage a team of s

Overnight Children's Care Assistant.Like the look of this opportunity Make sure to apply fast, as a high volume of applications is expected Scroll down to read the complete job description.Carers, Support Workers, and Children’s Care Assistants.Ash, near Canterbury, and the surrounding areas to jo

Company description:GXO Logistics Supply Chain Inc.Job description:Are you an experienced Warehouse Operative looking to take your next step? Perhaps youre already acting in a supervisory role but want a new challenge, whatever the reason, we have the role for you!Here at GXO, we are currently recru

With services in Pontefract, Wakefield, Doncaster, Eggborough and Barnsley we currently have vacancies throughout.Unqualified: Base salary of £25,755.Qualified (full diploma Level 3 qualified or equivalent): Base salary of £26,303.Do you want to work in a role that makes a positive difference to y

Job Title: Fraud Investigator - Household Claims Location: Bexhill or Leicester (Hybrid - one day a week in your chosen office) Welcome to Hastings Direct - Pam Angel - HR Director We're a digital insurance provider with ambitious plans to become The Best and Biggest in the UK market.We've made

Lining/Trenchless Team Leader - Hot Cure & Steam Cure.Rochford, Essex (on site with travel).Competitive salary plus good overtime rates.Do you have hands-on experience with.If so, we want to hear from you.

Do you have the personal commitment, drive and person-centred values to be able to make a real difference to the lives of 6 people with Autism, Learning Disabilities and Forensic Backgrounds who can display behaviours which challenge?Are you caring, compassionate and competent? Are you an excellent

Are you a passionate and caring individual looking for a rewarding career with excellent training and opportunities for development? Join Care UK, a multi award winning care provider as a Care Team Leader.Leading and supervising your shift.Case managing residents and liaising with families, healthca

OverviewWe are seeking a dedicated and organized Care Coordinator to join our team.The ideal candidate will play a crucial role in ensuring seamless communication and coordination between patients, healthcare providers, and administrative staff.This position requires strong organizational skills, at

We are currently seeking a motivated and experienced.This is a hands-on role where you will be responsible for overseeing a small team of paint sprayers and ensuring.

ASB Team LeaderTemporary, 5 months+£35 Umbrella South LondonHamilton Woods Associates are currently recruiting for an ASB Team Leader on a temporary basis, initially for 5 months for an organisation to tackle high risk ASB cases.Duties of the ASB Team Leader role will include, but is not limited to

Hertfordshire | Full-time | Permanent | £30,900 - £34,100.Do you have a passion for plants and people?.We're on the lookout for an enthusiastic.UK's leading ornamental plant growers.This is a hands-on leadership role where you'll guide a dedicated team, support crop production, and play a key part

Job Title: Engineering Team Leader (Shift-Based)Location: Anwick Reports to: Maintenance Manager Employment Type: Full-Time, Shift WorkJob PurposeTo lead a team of engineers in maintaining and improving production equipment and processes, ensuring compliance with health, safety, hygiene, and qualit

We are currently recruiting for a Supporter Engagement Team Leader!.Do you have experiencing leading and managing a high performing customer facing team? Are you passionate about supporting a team to deliver exceptional service to customers?.We are recruiting for a Supporter Engagement team leader t

We are recruiting for someone who has a background in gardening / maintenance and has afull UK driving licenseto work on site daily at our client based in Weybridge.The role will be hands on and very varied including:Booking in HGV vehicles who are making on site deliveries and liaising with traffic

Working alongside our client, an established injection moulding manufacturer, we are looking for a Mouldshop Team Leader to join their team.Seeking a Mouldshop Team Leader, this is an excellent opportunity for a motivated individual to lead the companys busy manufacturing department.You will be requ