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Owen Daniels are currently recruiting for an experienced Quality Manager to join a well-established and highly respected manufacturing business based in Worcester. \n This is a key leadership position within the organisation, responsible for developing and implementing the overall Quality strategy, while also remaining hands-on with the day-to-day management and continuous improvement of the Quality function. \n The successful candidate will have a strong background within a manufacturing or engineering environment, with proven experience managing a Quality team, developing Quality Management Systems (QMS), driving continuous improvement and ensuring consistently high standards across the business. \n This is an excellent opportunity for an experienced Quality professional who enjoys combining strategic leadership with hands-on Quality management. \n Key Responsibilities \n\n • Develop, implement and maintain the company's overall Quality strategy in line with business objectives.\n, • Lead, manage and develop the Quality team, providing clear direction, support and accountability.\n, • Take ownership of the Quality Management System (QMS) and ensure it remains effective, compliant and continually improved.\n, • Drive a strong culture of continuous improvement, quality ownership and operational excellence.\n, • Manage internal and external audits, ensuring appropriate corrective and preventative actions are implemented.\n, • Monitor and improve Quality KPIs, identifying trends and opportunities for improvement.\n, • Lead investigations into non-conformances, customer complaints and quality issues, implementing effective root cause analysis and corrective actions.\n, • Work closely with Production, Engineering, Operations and other departments to improve processes and reduce quality-related issues.\n, • Support the introduction and improvement of manufacturing processes, procedures and standards.\n, • Ensure products and processes meet customer, regulatory and business requirements.\n, • Develop and maintain Quality procedures, documentation and standards.\n, • Provide hands-on support and guidance on Quality issues across the manufacturing operation.\n, • Promote best practice methodologies including root cause analysis, corrective actions and continuous improvement.\n, • Prepare and present Quality performance information to senior management.\n, • Ensure the business remains prepared for customer, supplier and certification audits.\n\n About YouWe are looking for a proactive and commercially aware Quality Manager who can operate confidently at both strategic and operational levels. \n You will ideally have: \n\n • Proven experience working in a Quality Manager / Senior Quality / Quality leadership position within manufacturing or engineering.\n, • Previous experience managing and developing a Quality team.\n, • Demonstrable experience developing and implementing a Quality strategy.\n, • Strong practical experience managing and improving a QMS.\n, • A hands-on approach with the ability to get involved in Quality issues on the shop floor.\n, • Experience with internal and external audits.\n, • Strong knowledge of non-conformance, corrective action and root cause analysis.\n, • Experience driving continuous improvement and quality performance.\n, • Excellent problem-solving and analytical skills.\n, • Strong communication skills, with the ability to influence stakeholders at all levels.\n, • The ability to balance long-term Quality strategy with the practical demands of a busy manufacturing environment.\n\n Relevant experience with ISO 9001 and formal Quality qualifications would be advantageous. \n What's on Offer? \n\n • Salary of £55,000 – £75,000, depending on experience.\n, • A senior position with genuine responsibility for the Quality function.\n, • The opportunity to shape and develop the company's Quality strategy.\n, • The chance to lead and develop an established Quality team.\n, • A hands-on role within a technically focused manufacturing environment.\n, • Long-term career development within a successful and established business.\n\n Apply NowIf you are an experienced Quality Manager with a strong manufacturing background and are looking for a role where you can combine team leadership, Quality strategy, QMS ownership and hands-on Quality improvement, we would be keen to hear from you. Apply today with your CV for immediate consideration.

Owen Daniels s supporting aleading manufacturer supplying high-quality engineered products to global markets. Due to continued growth, they are looking to recruit an experienced Quality Engineer to join their established team. \n This is an excellent opportunity for a proactive Quality Engineer who enjoys working in a fast-paced manufacturing environment and is passionate about driving quality improvements across production, supplier, and customer processes. \n The RoleAs Quality Engineer, you will play a key role in ensuring products meet customer and regulatory requirements while supporting continuous improvement initiatives throughout the manufacturing process. \n Working closely with Production, Engineering, Purchasing and customers, you will investigate quality issues, implement corrective actions and help maintain the highest quality standards. \n Key Responsibilities \n\n • Investigate customer and internal quality concerns and implement effective corrective actions.\n, • Lead Root Cause Analysis using tools such as 8D, 5 Why, Fishbone and other problem-solving techniques.\n, • Support continuous improvement activities to reduce waste, defects and customer complaints.\n, • Conduct internal process audits and support external customer and certification audits.\n, • Produce and maintain quality documentation including inspection plans, control plans and work instructions.\n, • Monitor quality KPIs and identify trends to improve manufacturing performance.\n, • Work with suppliers to resolve quality issues and improve supplier performance.\n, • Support new product introduction and engineering change activities from a quality perspective.\n, • Ensure compliance with ISO quality standards and customer requirements.\n, • Liaise with production teams to ensure quality standards are maintained throughout manufacturing.\n\n The CandidateThe successful candidate will have: \n\n • Previous experience as a Quality Engineer within a manufacturing or engineering environment.\n, • Strong knowledge of quality tools including 8D, 5 Why, PFMEA and Root Cause Analysis.\n, • Experience conducting internal audits and supporting external audits.\n, • Ability to read and interpret engineering drawings and specifications.\n, • Experience using measuring equipment and interpreting inspection results.\n, • Excellent communication and problem-solving skills.\n, • A proactive, hands-on approach with the confidence to work across multiple departments.\n, • Strong organisational skills with the ability to manage multiple priorities.\n\n What's on Offer \n\n • Competitive salary.\n, • Company benefits package.\n, • Opportunity to join a growing and well-established engineering business.\n, • Ongoing training and career development.\n, • Supportive team environment with genuine opportunities for progression.\n\n If you're an experienced Quality Engineer looking for your next challenge within a successful manufacturing business, we'd love to hear from you. \n Apply today with your latest CV for immediate consideration.

Summary \n The National Trust is renowned for its food and hospitality. We run 185 cafes all over England, Wales and Northern Ireland, and we'd love you to join us. \n We’re looking for a Food and Beverage Team Leader to join us. Because we are in a rural area, please think about how you’d be able to get here for work, before applying for the job. \n Benefits: We want to help you look after the things that matter to you, such as saving for your future, getting a discount on your weekly shop, or encouraging you to find a work-life balance. Please read our package, below, to see what benefits we offer you. \n Hours/ working pattern: Part-time, 30 hours per week, The working pattern will be any 4 days out of 7, this role will include working weekends and Bank Holidays. \n Salary: £20,670 pro rata (FTE £25,837.50 per annum) \n Contract: Permanent \n For this role, you’ll need to complete our online assessment instead of using a C.V. or online application form. This will help us understand more about your strengths and give you more information on the role. \n What it's like to work here To find out more about what it’s like to work in a food and beverage team for the National Trust, click here to watch our video. What you'll be doing \n As a Team Leader, you’ll be giving day-to-day support to your team, to make sure they’re consistently giving great service to everyone who comes to the café. This is a busy, lively place to work, so you’ll need to be adaptable. \n \n Your focus will be front of house, dealing directly with people and serving them food and drink. Crucial to this role will be your love of working with people, your positive ‘can-do’ attitude and your desire to provide an outstanding service. \n \n Using your excellent eye for detail, you’ll make sure all displays and signs are accurate, and that the food is looking good. At times, you may need to help the kitchen team with preparing food. \n \n You’ll also be supervising the induction and training of colleagues, to help build a team that’s dedicated to great service and to giving people a day to remember. \n \n We’ll give you an induction that fits the job, and training in allergens and food safety, plus any mentoring needed to help you in your role. You can sign up for further professional training and development if you wish. \n \n You can view the full role profile for this role in the document attached. You don't need to have all of the knowledge, skills and experience listed in the role profile; this is just to provide a full picture of what’s possible in this role. \n Who we're looking for \n No experience is needed, but we’d love to hear from you if you’re: \n\n • focused on giving great service to everyone you meet\n, • a team player, but also happy to work on your own initiative\n, • well-organised and adaptable\n, • ability to lead, support and develop a team \n, • confident dealing with a variety of situations including complaints \n, • willing to learn new skills.\n\n The package \n The National Trust has the motto ‘For everyone, for ever’ at its heart. We’re working hard to create an inclusive culture, where everyone feels they belong. It’s important that our people reflect and represent the diversity of the communities and audiences we serve. We welcome and value difference, so when we say we’re for everyone, we want everyone to be welcome in our teams too. \n -Substantial pension scheme of up to 10% basic salary \n -Free entry to National Trust places for you, a guest and your children (under 18) \n -Rental deposit loan scheme \n -Season ticket loan \n -EV car lease scheme (for roles that meet the salary criteria) \n -Perks at work discounts such as gym memberships, shopping discount codes, cinema discounts \n -Holiday allowance up to 32 days relating to length of service, plus holiday purchase scheme, subject to meeting minimum criteria. \n -Flexible working whenever possible \n -Employee assistance programme \n -Free parking at most Trust places \n Click here to find out more about the benefits we offer to support you.

Ready to kick your fast-fit career into high gear? Thats what happens when you join us as an Assistant Manager. Right from the off youll develop your managerial skills so that youre ready to run your own Kwik Fit Centre when the opportunity arises. If youve earned your stripes in the auto servicing trade, joining us as an Assistant Manager will get you the recognition and support you deserve. The Day to Day Youll be involved in running all aspects of Centre business, supporting the Centre Manager and your team so they can be at the top of their game and keep our customers safe on the road. Youll also role model amazing customer service for colleagues as the walking, talking embodiment of our values. What are these values? Dont worry, theyre just things you do already if youre the right fit for us. Who we're looking for We want to meet people who are as ambitious about delivering great service as they are about their careers. Maybe youll have been an Assistant Manager elsewhere, or perhaps youll be looking to step up. Either way, youll be used shouldering responsibility and will have worked your way up in auto repair or fast-fit roles where you supported your team delivered amazing customer experiences. As much as well support your development, youll also be proactive in developing management behaviours like accountability, curiosity and understandingyou know, the reasons why youre respected at work. The Perks Youll be in for some of the best benefits in the industry. They include: Discount at supermarkets and high street retailers. Up to 50% off at Kwik Fit. Wagestreamaccess your wages before payday. Eyecarefree examinations and discounted/free glasses. Easy-book appointments with a free online GP. Cycle-to-work scheme. Free mortgage advice. Life assurance. Employee Assistance Programme. Full-pay paternity leave. About us Kwik Fit has been a household name in tyre fitting and car servicing for more than five decades. In more than 600 Centres around the UK, we fit tyres, fix brakes, carry out MOTs and cure the most complex car complaints. From Tyre Fitter to Autocare Technician and Master Centre Manager, theres a range of ways to make a difference here, each with a single purpose in commonto keep our customers safe on the road. TPBN1_UKTJ

We do this in several ways including reporting on progress against environmental targets, advising on changes to environmental laws and receiving complaints from the public which can lead to us taking enforcement action. With a total staff of just over 70, we are a dynamic, friendly and flexible org

We do this in several ways including reporting on progress against environmental targets, advising on changes to environmental laws and receiving complaints from the public which can lead to us taking enforcement action. Working with others to support our allocation of resources within Government pl

An exciting opportunity has arisen for a Tenant Liaison Officer (TLO) to join a growing regeneration business delivering construction, maintenance, refurbishment and decarbonisation programmes across the UK. The organisation works closely with housing providers, local authorities and communities to improve homes and create positive outcomes for residents. This is a great opportunity for a customer-focused professional looking to build their career within a growing and purpose-driven organisation. The TLO will act as the main point of contact for residents throughout improvement and regeneration works. The role is based in Bromsgrove, Worcestershire and will be primarily site-based, with flexibility for hybrid working. You will build strong relationships with residents, coordinate appointments, provide regular updates and resolve concerns, ensuring customers remain informed and supported throughout the works. Key Responsibilities Act as the main point of contact for residents throughout improvement works. Build positive and trusted relationships with customers. Arrange appointments and coordinate access with site and operational teams. Keep residents informed of works, timescales, changes and potential disruption. Conduct customer visits and proactively address concerns. Support vulnerable residents and ensure their needs are considered. Handle customer enquiries, complaints and service requests professionally. Work with operational teams to resolve issues quickly and effectively. Maintain accurate customer records and case management information. Collect customer feedback and support customer satisfaction monitoring. Work with clients, site teams and community stakeholders to deliver positive outcomes. Contribute to service improvements and a strong customer-first culture. About you Experience in a customer-facing, tenant liaison or customer experience role. Experience handling customer enquiries, complaints and challenging situations. Strong communication, relationship-building and problem-solving skills. Experience working in a fast-paced environment, managing multiple priorities and deadlines. Experience within social housing, planned maintenance, construction, regeneration or property services is highly desirable. Experience working with housing associations, local authorities or public sector clients is advantageous. Understanding of customer service, complaint handling and customer satisfaction. Good understanding of data protection, confidentiality and accurate record keeping. Knowledge of social housing or regeneration environments is advantageous. Confident working with customers on site and across multiple stakeholders. Full UK driving licence. What's on Offer? £33,000 – £37,000 per annum Car allowance Permanent position Bromsgrove/Birmingham-based Primarily site-based with hybrid flexibility Pension contribution scheme Life assurance Private healthcare available Bonus scheme Volunteering Leave Scheme Excellent training, development and career progression opportunities Opportunity to join a growing regeneration business Customer-focused role supporting communities and improving home If you’re an experienced customer-focused professional who enjoys building relationships, solving problems and making a genuine difference to residents, apply now or contact Olivia at (url removed) for more information

Services Co-Ordinator – ITAD Location: Droitwich Salary: £21,157.50 - 24,784.50 per annum Job Type: Full-time, Mon-Fri working hours 37.5 hour a week contract. Permanent salary. The purpose of this role is to deliver a responsive, high-quality customer experience across phone, email, and chat. It involves using strong product knowledge to resolve enquiries, process orders, and handle issues efficiently, ensuring timely resolution or escalation where needed. The role requires accurate CRM updates, proactive follow-up, and collaboration with internal teams to meet customer needs. It also supports continuous improvement by capturing feedback and identifying trends, while maintaining full compliance with company policies and regulations. As an IT recycler and supplier of IT Services we have overseen more than 3 million devices through the IT lifecycle and, as a result, are perfectly placed to provide our customers with guidance and advice through this complex market. We offer a huge range of additional services, such as IT spares and logistics throughout the UK, as well as datacentre and office relocations, configuration and build, bonded stock, engineers and project managers along with Greensafe Global, our hardware specialist IT brokerage service. Key Responsibilities: Handle inbound and outbound calls, emails, and chats in a professional, courteous, and efficient manner. Provide detailed information about products and services, answer queries, and offer solutions based on customer needs. Identify and resolve customer complaints, issues, or concerns quickly and effectively, offering a resolution or escalating to the appropriate department when necessary. Assist with order placement, processing, tracking, and returns or exchanges. Accurately input and update customer information in the CRM (Customer Relationship Management) system. Ensure follow-up on open issues or customer requests to maintain a high level of satisfaction. Collect customer feedback and report trends or recurring issues to management for further action or improvement. Work with other departments (e.g., Sales, Technical Support, Logistics) to ensure customers’ needs are met promptly and effectively. Adhere to company policies, procedures, and industry regulations to ensure compliance with all customer-related transactions and inquiries. Competencies & Behaviours: Strong verbal and written communication skills; ability to interact with a wide range of customers. Strong ability to resolve customer issues in a timely, efficient manner. Ability to manage multiple tasks and requests simultaneously. Ability to stay calm and understanding when dealing with difficult customers. Effectively prioritize tasks to meet service level agreements (SLAs). Familiarity with CRM software, Microsoft Office Suite, and other customer service tools. Ensure accuracy in data entry and while processing orders or addressing customer inquiries. Benefits: Staff discount online store Company events Refer a friend Scheme - £150+ On-site Fully Equipped Gymnasium To Apply If you feel you are a suitable candidate and would like to work for Greensafe IT, please do not hesitate to apply

Quality Assurance Specialist Salary: £30,000 + Enhanced Company Pension Location: Redditch Shift: Monday to Friday- days Company Overview Our client is a well-established manufacturing business operating within a highly regulated environment. With continued investment in its people, systems and facilities, the company offers excellent long-term career opportunities within a quality-focused operation. Due to continued growth, they are looking to strengthen their Quality team with the appointment of a Quality Assurance Specialist. The Role As a Quality Assurance Specialist, you will play a key role in maintaining food safety, quality and compliance standards across a busy manufacturing operation. Working closely with Technical, Production and Operational teams, you will ensure quality systems are adhered to, support investigations, conduct audits and help drive continuous improvement initiatives across the site. Key Responsibilities Conduct internal audits covering GMP, hygiene, traceability, product quality, documentation and manufacturing processes, ensuring corrective actions are completed effectively. Investigate quality, food safety and compliance issues, including customer complaints, non-conforming products and process deviations. Support the management and verification of quality control equipment and systems used within production. Manage non-conformance, concession and quarantine processes, ensuring issues are resolved within agreed timescales. Support validation activities, internal audits, traceability exercises and continuous improvement projects. Provide guidance and support to operational teams to promote high standards of food safety, quality and compliance. Requirements Minimum 1 year of experience within a food manufacturing, Quality Assurance, Technical or Production environment. Food Safety qualification (Level 2 or above). Internal auditing experience. Proficient with Microsoft Office applications. Strong communication and organisational skills. Desirable Experience within a high-care or regulated manufacturing environment. Qualification in Food Science, Food Safety, Food Quality or a related discipline. HACCP qualification (Foundation Level or above). Formal Internal Auditor training. Benefits 33 days annual leave Enhanced company pension scheme. Life assurance scheme (4x annual salary). Additional employee benefits package. Ongoing training and professional development opportunities. Opportunity to join a growing and stable manufacturing organisation. Code: INDENM If you're ready for your next challenge, click the link below to apply or email your CV to (url removed) for a confidential discussion! If you are interested in this position please click 'apply'. Hunter Selection Limited is a recruitment consultancy with offices UK wide, specialising in permanent & contract roles within Engineering & Manufacturing, IT & Digital, Science & Technology and Service & Sales sectors. Please note as we receive a high level of applications we can only respond to applicants whose skills & qualifications are suitable for this position. No terminology in this advert is intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010. For the purposes of the Conduct Regulations 2003, when advertising permanent vacancies we are acting as an Employment Agency, and when advertising temporary/contract vacancies we are acting as an Employment Business

Senior Quality Engineer Location: Redditch Salary: Competitive, depending on experience Working Pattern: 39 hours per week – Monday to Thursday, 8:15am–5:00pm; Friday, 8:15am–2:15pm We are looking for an experienced Senior Quality Engineer to support a specialist engineering and manufacturing operation supplying technically demanding products to UK and international customers. This is a hands-on quality role suited to someone with a strong background in manufacturing or engineering, particularly within machining, tooling, inspection and testing environments. The successful candidate will take responsibility for quality assurance activities across production, suppliers and customers, while supporting continuous improvement and compliance with relevant quality standards. Responsibilities Ensure compliance across Bills of Materials and associated quality documentation. Act as a key point of contact for customer and supplier quality issues, including returns, rejects and warranty claims. Produce detailed NCR and 8D reports in response to customer complaints, returns and warranty issues. Ensure manufacturing and related processes comply with the company Quality Management System and ISO 9001 requirements. Conduct internal and external quality audits. Liaise with suppliers to ensure materials and components meet required specifications and quality standards. Develop, implement and maintain internal quality procedures, standards and specifications. Drive quality improvement initiatives to improve operational efficiency and reduce non-conformance. Provide quality support to Engineering, Commercial and Purchasing teams. Support and maintain health, safety and environmental standards. Record, analyse and report Quality Assurance data and performance metrics. Support corrective and preventative actions across manufacturing processes. Contribute to continuous improvement activities across the wider business. Requirements Strong Quality Assurance background within a manufacturing or engineering environment. Experience within machining, machine shop, tooling, inspection or testing environments. Ability to read and interpret complex engineering drawings. Experience managing or maintaining Quality Management Systems. Good working knowledge of ISO 9001 and ISO 14001 standards. Experience preparing ISIR and PPAP documentation. Experience using inspection and measurement equipment, including CMMs, Faro Arms or similar systems. Strong knowledge of NCR, root cause analysis and 8D problem-solving methodologies. Strong attention to detail and analytical ability and High level of computer literacy. Ability to work effectively with customers, suppliers and internal engineering teams. Benefits 25 days' annual leave per year, with some leave allocated to the Christmas shutdown. Company pension scheme after 3 months' service. Opportunity to work within an established and growing engineering manufacturer. Exposure to technically advanced products and international customers. Ongoing professional development and training opportunities. Long-term career development within a specialist engineering environment. Supportive and technically focused working environment

Salary circa £65,000 | Lunchtime Finish Fridays | 33 Days Holiday | Bonus A Quality Manager opportunity has become available within an established manufacturing business producing precision-engineered components. The business continues to grow and is looking for an experienced quality professional to lead its Quality team, maintain compliance and drive improvements across manufacturing operations. Reporting to the Senior Management, you will take ownership of the quality management system, customer assurance and accreditation requirements. The role would suit a hands-on Quality Manager who enjoys developing teams and working closely with Production and Engineering to improve quality performance. Quality Manager responsibilities include: Lead and improve the QMS, maintaining compliance with relevant standards / customer-specific requirements. Manage internal, customer, supplier and certification audits, ensuring findings are closed and actions effective. Recruit, develop and motivate the Quality team, overseeing inspection activities through the QC Team Leader. Drive structured root cause investigations to reduce repeat defects, scrap and customer complaints. Maintain the business risk register and support compliance with Health, Safety and Environmental legislation. Report quality KPIs, audit findings, customer concerns and improvement priorities to the Management Team.Quality Manager desirable skills and experience: Previous Quality Management experience within a manufacturing environment. Knowledge of ISO 9001, IATF 16949 or AS9100, with NADCAP or SABRe experience advantageous. Proven experience leading audits and managing relationships with customers, suppliers and accreditation bodies. Experience developing and motivating Quality and Inspection teams. Practical knowledge of core tools, with the ability to interpret technical drawings and specifications.Quality Manager benefits include: Salary circa £65,000, depending on experience. Lunchtime finishes every Friday. 25 days holiday plus bank holidays. Life insurance at twice annual salary. Company sick pay increasing with service. Employee assistance programme, company-funded social events and cycle to work scheme.If you're interested in this Quality Manager opportunity, please apply through this advert immediately. Keywords: Quality Manager, Quality Assurance Manager, Quality Systems Manager, Precision Engineering, Manufacturing, ISO 9001, IATF 16949, AS9100, NADCAP, SABRe, QMS, Auditing, 8D, Root Cause Analysis, Continuous Improvement. ASC Connections Ltd acts as an employment business for temporary positions and an employment agency for permanent positions. We are committed to equal opportunity and diversity

Customer Service/Complaints Advisor Location: Redditch (Hybrid Working – Office Attendance Required 1–2 Days Per Week) Salary: £12.71 per hour Job Type: Full-Time Working Pattern: 1 in 3 weekends (rota basis) Shift Times (Rotational Split Shifts): • 8:00am – 4:15pm • 9:45am – 6:00pm • 11:45am – 8:00pm About the Role We are currently recruiting for an experienced Customer Service/Complaints Advisor to join a busy and fast-paced contact centre team. This role requires a confident and resilient individual who has previously handled high volumes of complaints and customer queries via both telephone and email. Key Responsibilities • Handle inbound and outbound customer calls in a fast-paced call centre environment • Respond to customer complaints, cases and queries via phone and email • Investigate complaints thoroughly and provide clear, professional resolutions • De-escalate challenging situations with empathy and professionalism • Accurately log all interactions and maintain detailed case notes on internal systems • Meet performance targets including response times, quality standards, and SLAs • Escalate complex or high-risk complaints where necessary • Work collaboratively with internal teams to ensure timely issue resolution Skills & Experience Required • Previous experience in a fast-paced call centre environment • Experience handling social media complaints and responding to customer queries professionally • Confident managing high volumes of calls and email correspondence • Strong written and verbal communication skills • Excellent problem-solving and conflict resolution abilities • Resilient, calm under pressure, and customer-focused • Good IT skills and experience using CRM or case management systems • Flexible to work rotational shifts and 1 in 3 weekends What’s on Offer • £12.71 per hour • Structured shift rota • Supportive team environment • Ongoing training and development opportunities If you have strong complaints handling experience and thrive in a busy contact centre setting, we would love to hear from you

Customer Service £25,000--£26,522 per annum depending on experience Full time hybrid after probation Rubery We have the exciting opportunity to join a market leading organization within their customer service team. If you have a background within a customer service role within a regulated industry such as Financial Services, Insurance, telecommunication within a call centre environment this could be the perfect next step for you. The role is hybrid and you will need reliable commute via public transport or vehicle, direct transport links are available from the south & west Birmingham area. Duties and Responsibilities for Customer Service Advisor: Provide exceptional service to new and existing customers, focusing on resolving queries in an efficient, accurate and professional manner Contribute to the overall team sales target and/or objectives through the selling, and/or servicing of policies; this will include policy renewals Take maximum opportunity to enhance customer experience and exceed expectations, at all times acting in both the interests of both the customer and the insurer To be available to provide levels of cover for inbound & outbound enquiries at all times To assist where possible in the support of the team and department, e.g. providing administration support (processing post, cover note issues, marketing activities, data inputting etc.) Processing mid-term adjustments and inviting renewals across different products within the department To ensure all client documentation is issued correctly and internal records are kept up to date Keep up to date with developments in product changes in accordance with current market trends and scheme facilities To effectively resolve complaints and deal with any difficult clients, whilst referring any which fall under FCA reportable requirements Actively promote other products to cross sell across the company Skills & Experience required for Customer Service Advisor: Experience within customer service role within a regulated environment such as financial services, insurance or telecommunications. (Call Centre, Insurance – claims, account handler, customer service. Telesales, sales advisor, customer service) Strong IT skills, Microsoft 365 competent. Commutable distance to office, public transport links available if travelling from Selly Oak, Northfield, Kings Norton and general south/west Birmingham area. If you feel you have the relevant skills and experience for this role please click APPLY or send your CV to (url removed)

You’ll support the Complaints Lead with complaints from initial acknowledgement through to resolution, while helping the firm identify themes and improve its client care. Complaints Assistant – Risk & Compliance. Reviewing matter files, correspondence and other evidence to investigate client com

Manage and investigate Stage 1 and Stage 2 housing complaints in line with the Housing Ombudsman Complaint Handling Code. Work with housing, repairs and other operational teams to investigate complaints and agree corrective actions. Significant experience investigating complex housing complaints w

Tripod Partners are recruiting for a Send Complex Case, Tribunal & Complaints Officer for Sunderland Together for Children. The role leads tribunal, mediation, and complaints activities relating to EHCPs and SEND casework, with responsibility for robust evidence and representing the Local Authority

CRA Consulting in Manchester is seeking a Legal Administrator to join a busy legal team, handling complaints, DSARs and debt chasing in a confidential, process-driven environment.

Michael Page is seeking a Complaints Manager in the financial services sector, based in Manchester, to oversee the end-to-end handling of customer complaints and ensure resolutions comply with regulations.

You will manage a caseload of private rented sector complaints, carry out proactive HMOs inspections, and ensure compliance with housing standards and regulatory requirements.

Carrington West is seeking experienced Complaints Resolution Officers to join a social housing service on an initial 6-month temporary contract. The role focuses on investigating Stage 1 and Stage 2 housing complaints, managing Housing Ombudsman cases, and driving service improvements.

We are supporting to recruit three Complaints Resolution Officers on a full-time, 6-month temporary basis. You will manage and investigate complex complaints and Housing Ombudsman cases within a social housing environment. The role will involve identifying service failures and root causes, recommend

This is an excellent opportunity for an experienced complaints professional to take on a varied caseload within a busy social housing environment, with responsibility for Stage 1 and Stage 2 complaints, as well as Housing Ombudsman cases. As a Complaints Resolution Officer, you will manage complaint

Lendable is seeking a dynamic Complaints Team Leader to manage and develop a high‑performing Complaints Officers team. Lead, coach and collaborate with Operations and Product to translate feedback into meaningful changes, with a culture of innovation and accountability across the complaints functi

Recruitment Services Ltd is recruiting a Complaints Resolution Officer for a 6-month temporary, full-time contract in Basildon. You'll investigate complex housing complaints and manage Housing Ombudsman cases to resolution, ensuring fair, evidence-based responses.

As a Complaints Manager in the financial services industry, based in Manchester, you'll oversee the handling of customer complaints, ensuring they're resolved effectively and in line with regulations. Manage the end-to-end complaints process, ensuring timely and satisfactory resolutions. Deliver tra

You will manage a caseload of housing-related complaints in the private rented sector and conduct proactive HMOs inspections.

Vivid Resourcing Ltd is seeking an experienced Housing Complaints Officer for a 3-month contract in the West Midlands. The role involves investigating and resolving resident complaints, coordinating with housing, repairs, and other teams to ensure timely and high-quality responses. The ideal candida

To support the Strategic SEND Lead and SEND Team Manager by preparing high‑quality responses to complaints, enquiries from MPs and elected members, and other formal correspondence. Lead or advise on complex cases open to legal process, complaints and disputes, making evidence‑based judgements wh

Knowledge and experience of handling complaints in an NHS setting.

The post emphasizes handling complaints, delivering training, and contributing to service improvement across trust sites.

Essex-based local authority is seeking three Complaints Resolution Officers to join its housing service on an initial six-month temporary contract. You will handle Stage 1 and Stage 2 complaints, as well as Housing Ombudsman cases, ensuring timely, fair and well-documented responses for residents an

The complaints Manager is responsible for managing client complaints through to resolution, ensuring matters are handled fairly, professionally, and in line with regulatory requirements. The role involves investigating complaints, recommending appropriate resolutions, liaising with the Legal Ombudsm

Assurance & Complaints Analyst South Cerney, Gloucestershire | £26,000–£27,000 + Excellent Benefits | Hybrid Working Enjoy working with Excel, solving problems and making sense of data? Looking for an opportunity to turn those interests into a career? CKB Recruitment is working with an establish

Simpson Millar LLP Solicitors is seeking a Complaints Manager to lead the end-to-end handling of client complaints. The successful candidate will oversee the complaints register, provide clear communication to clients and Fee Earners, and drive improvements to reduce future complaints while reportin

This is an excellent opportunity for an experienced complaints professional to take on a varied caseload within a busy social housing environment, with responsibility for Stage 1 and Stage 2 complaints, as well as Housing Ombudsman cases. The Role As a Complaints Resolution Officer, you will manage

Housing Landlord Complaints Investigator To provide a comprehensive, positive and effective complaint handling and resolution service for residents in relation to Stage 2 Housing Management and Assets complaints in line with agreed procedures, standards and timescales, providing a high quality and d

You’ll support the Complaints Lead with complaints from initial acknowledgement through to resolution, while helping the firm identify themes and improve its client care. I’m working with a leading National UK law firm looking for a Complaints Assistant to join its central Risk & Compliance

This role analyzes complaints data to identify trends and drive business improvements, working closely with operations and stakeholders.

Are you experienced in complaints handling, quality assurance or customer service investigations? Do you have an xdjnayx eye for detail, a calm approach under pressure and the confidence to challenge processes.

Analyze customer complaints data to identify trends and root causes, providing actionable insights to stakeholders and driving business decisions and process improvements.

As a Maintenance Assistant at a Barchester care home, you'll help to create the safe and attractive surroundings that enable us to give our residents the quality care and support they deserve.It's important that our homes give the right first impression and that every area is always well-maintained.

ACTUAL CLOSING DATE: Applications must be received by Tuesday 6 October 2026 at 11:55pm.Please ensure that you read the full advert text and do not submit a CV, as these will be disregarded as they do not form part of SLC application process.If you require to submit additional information to suppor

This is a casual, part-time role offering flexible working.As a Bank Care Assistant at a Barchester care home, you'll help residents enjoy each day by making sure they get the quality care and support they deserve.You'll assist with daily living, providing support and companionship and sharing grea

Senior Care Assistant – Glenrothes, Fife (KY7).Deliver exceptional care as a Senior Care Assistant with Newcross Healthcare.Are you a compassionate Senior Care Assistant looking for flexibility, great pay, and career development? At Newcross Healthcare, we value and support our health and social

This role is 16 hours per week and will include working every Saturday and 1 day in the week.As a Kitchen Assistant at a Barchester care home, you'll help to provide the first-class food and hospitality that enable us to give our residents exceptional all-round care and support.A healthy, nutritious

The salary advertised is full time (35 hours per week, 52 weeks per year).Part-time hours / sessional posts will be pro-rated accordingly.This is a 40-week sessional post i.Monday - Thursday, 15:00-18:00.To assist in the provision of a high quality cleaning service within Council buildings.Please do

The working hours for this role are 7pm to 7am with rotational weekends.We can offer 24 to 48 hour contracts along with bank, but all shifts are 12 hour shifts.As a Care Assistant at a Barchester care home, you'll help residents enjoy each day by making sure they get the quality care and support the