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Join us as a Customer Service Team Leader - 12 Months Fixed Term Contract. As Team Leader, you’ll be at the heart of the team’s success. Collaborate with other teams to improve processes and customer experience.

Join us a Specialist Customer Care Advisor within our Customer Due Diligence or Business Onboarding team where you will provide exceptional customer service to our Business Banking customers while resolving complex cases and offering tailored solutions to ensure the needs of the customer is met. Com

As a Field Account Manager for McDonald's, you will own the commercial and operational growth strategy across your designated area in Leeds,York, Sheffield and surroundings.

Rewards & Benefits on Offer; • Ongoing training and coaching and progression opportunities, • A fully remote position (UK only) with all equipment provided., • EAP (Employment Assistance program), • Free 24/7 counselling, legal & information line, • Employee of the quarter awards (prizes have included trips for two abroad, brand new laptop or tv, yearly gym or cinema membership, beauty and wellness monthly subscription, etc), • Regular parties and events, • Pension scheme, • Free eye test, • Free flu vaccination, • Monday - Friday working hours, No weekends! The Company you will be working for; MTrec Commercial are proudly representing our industry leading client on their search for a Fluent Brazilian/Portuguese speaking Customer Advisor to join their growing team as soon as possible. You do not need to live local, and we are open to applicants that live in the UK. All equipment will be provided though you may have your own suitable workspace at home. If you feel you have the skills and experience required then please apply for an immediate response! The Role you’ll be doing; • As a Brazilian/Portuguese speaking Customer Advisor, you will be responsible for conducting professional calls on behalf of our clients to communicate complex information about new technologies, raise product awareness, and assess the requirements of prospective customers. Your key responsibilities will include:, • Conducting calls to generate high-quality leads, • Acquiring, with training, a good knowledge of product features and applications, and utilizing this information efficiently in your communications, • Understanding the needs of prospective customers and reacting accordingly, • Maintaining organized and detailed records of customer interactions, • Researching contacts and considering their requirements prior to communication, • Supporting your colleagues and working as a team, • Embracing our company values, • Delivering a very high standard of quality and professionalism at all times About You; • Native/Fluent in Brazilian/Portuguese is essential., • Fluency in Spanish is preferred., • Positive attitude and results-driven, • Good team and interpersonal skills, • Confidence to direct the course of a conversation and handle objections, • Well-organized and conscientious, with excellent attention to detail, • Ability to quickly learn new processes, • Experience in a call centre or any target-driven environment (lead generation, telesales, B2B, customer service, etc.)

Do you have client relationship or sales experience, ideally within the education or public sectors? OR Are you a Bid Coordinator or Bid Manager looking for a new challenge? Are you looking for a part time role working from home with great support and team meetings? Do you live within an hour of Bedford, with your own transport? If so, our rapidly expanding client that works within the procurement and education sector is keen to hear from you! This role is offering part time term time only hours working 18-20 hours per week Monday - Friday - 39 weeks per year. The company: Our client has grown significantly in the last 9 years, they provide a unique procurement framework for the public sector which includes providing IT related solutions for Schools, Universities, Colleges, Councils and the NHS. Our client has the ability to take care of all the compliance by streamlining the process, whilst dealing with over 200 pre-approved suppliers for their needs. This can include simple hardware requests through to complex IT Support for a multi-sited trust. The Role: Working remotely, you will be dealing with incoming enquiries from a variety of organisations who have either been recommended or have identified my client offers exactly what they need - IT Hardware, IT Software or IT Services. This is not a hard sales role at all, all incoming enquires are genuine and it is all about building relationships. Following a process, you will be delivering the best IT based solutions, using existing or new suppliers in order to provide what the client needs, whilst recommending any other products or services that may be relevant to the request. Our client offers fantastic training and ongoing support so you will be confident in dealing with the clients' journey through the process, whilst ensuring they get exactly what they need, they are fully compliant and work within their budget. Being able to converse with a variety of clients over the phone and via video calls is key, this role is all about relationships and not hard sales at all. Whilst the role is fully remote there are monthly meetings in Bedford as well as scheduled socials! The Person: The ideal candidate will have 1-3 years sales and customer relationship experience, dealing with business to business sectors, exposure to the Education or Public Sectors is beneficial but not essential. Experience of dealing with tenders, mini competitions, bench marking or direct awards is an advantage. We are looking for a driven and hungry go-getter, full of enthusiasm and ambition to develop their career You will be working within Customer Engagement Team of 9 people with excellent training and support available, from day one! The 18-20 working hours per week are flexible, typically between the hours of 9:00am - 3:00pm, Monday to Friday. Our client is offering a great opportunity to grow within their business, their offering is unique in the marketplace and they are a very friendly and caring organisation to work for. The starting salary for this role will be competitive with an annual company bonus, plus benefits and genuine career advancement. If you have the client relationship or sales skills we are looking for and live within an hour of Bedford, APPLY NOW in complete confidence or contact Dominic Quirke at Advancing People directly. Advancing People - The Recruitment Specialist Advancing People Ltd is an Equal Opportunities Employer and acts as both an Employment Business and Employment Agency.

Laundryheap is an award-winning, industry-leading startup that’s transforming the way people do laundry and dry cleaning. We collect, clean, and deliver items back to customers in as little as 24 hours, making us one of the fastest services in the industry. Headquartered in the UK, our service is live in 14+ international markets and rapidly expanding across Europe, Asia, and North America. The Role As a Commercial Account Manager at Laundryheap, you will look after a group of business clients across the UK. Your main job is to keep clients happy, make sure they stay with us, and help grow their business with Laundryheap. You will also support new clients as they join and find ways to increase the services they use. You will work closely with teams like Operations, Partnerships, and Commercial to make sure clients get a smooth and reliable service. This role suits someone who is comfortable working independently, enjoys a fast-paced environment, and likes building long-term client relationships. Key Responsibilities • Account Management & Retention: Manage a portfolio of 3 Large Key Accounts sat within the Retail sector. Be the main point of contact for client questions, issues, and regular business discussions. Run regular check-ins and quarterly reviews to understand client needs and performance. Spot any risk of clients leaving and take action to retain them. Handle contract renewals, pricing updates, and service agreements • Revenue Growth & Upsell: Look for opportunities to grow each account through additional services or increased usage. Work with the Business Development team to ensure a smooth handover of new clients. Create simple growth plans for key accounts with clear targets. Track account performance and highlight any risks or o opportunities, • Client Onboarding & Enablement: Support new clients during onboarding to ensure a smooth start. Help clients understand how to use the platform and services effectively. Work with Operations and Logistics to align schedules and service delivery, • Reporting & CRM: Keep all client information and updates accurate in the CRM system Share regular updates on account performance with the Commercial Director Support forecasting by tracking expected revenue and volumes What We’re Looking For Essential • 2–5 years of experience in B2B account management, ideally in areas like logistics, hospitality, facilities management, or service-based businesses. Not mandatory, • Proven ability to retain and grow client accounts, • Strong communication and relationship management skills, including working with senior stakeholders, • Comfortable using data, CRM systems, and reports to manage accounts, • Confident, professional, and clear in communication, • Able to manage your own workload and handle multiple clients independently, • Right to work in the UK Desirable • Experience in hospitality, short-let or serviced accommodation, facilities management, or laundry services, • Familiarity with CRM tools like HubSpot and basic data reporting, • An existing network in hospitality, Airbnb management, or corporate services, • Experience working in a fast-growing or scale-up business environment Work Schedule • Remote: 9:00 am to 6:00 pm, • 9-hour shift (8 working hours) We’re looking for driven, relationship-focused individuals who thrive on ownership, enjoy building long-term client partnerships, and aren’t afraid to take initiative in a fast-paced environment. If that sounds like you, don’t miss this opportunity—apply now and grow your career with the international team at Laundryheap!

Customer Support Representative Certain Advantage is hiring for a Customer Support Representative based in Reading. This role is on an initial 1-year contract basis and is hybrid The company: We’re working with a business that’s a global leader in communications, technology, and telematics solutions, providing connectivity, network infrastructure, and innovative digital services to businesses and consumers. In this role, you'll assist customers daily by troubleshooting hardware, installation, and mobile/web platform issues. You'll also keep them informed of progress via phone and email to ensure timely resolution and satisfaction. The role: • Become a technical expert of our SaaS platform and develop a deep understanding of the fleet management space, • Serve as Technical Customer Support professional dealing with technical matters related to SaaS (Software as a Service) fleet management products and solutions, • Handle incoming customer requests, both from external and internal calls & emails by raising and managing cases with end-to-end accountability; this includes but is not limited to investigating & troubleshooting, analysing, finding resolution, validating, escalating and communicating with related stakeholders, • Actively work with other departments of the organisation as well as deal with customers and vendors on a daily basis, • Recognise the patterns for recurring issues and take necessary actions to achieve fastest possible resolution and assure the highest customer satisfaction level The individual: • Experience in a customer-facing role, • Experience with SaaS (Software as a Service) solutions is a plus, • Experience with CRM & ERP systems - Salesforce and SAP would be preferred, • Strong communication and listening skills, • Well-developed time management and prioritisation skills, • Structured “can-do” approach to open matters and tasks in a demanding environment, • Methodical and conscientious documentation skills, • Willingness to develop while identifying opportunities over self-reflection. Does this sound like your next career move? Apply today. Working with Certain Advantage We go the extra mile to find the best people for the job. If you’re hunting for a role where you can make an impact and grow your career, we’ll work with you to find it. We work with businesses across the UK to find the best people in Finance, Marketing, IT and Engineering. If this job isn’t for you, head to certainadvantage.co.uk and register for job alerts and career guidance tips.

Are you fluent in Dutch and seeking an exciting opportunity to work (remotely) from Bulgaria? At Mercier Consultancy MD, we are looking for a dedicated and enthusiastic Dutch Speaking Customer Representative. This position comes with the fantastic benefit of paid relocation to Bulgaria, offering you a chance to immerse yourself in a vibrant culture while contributing to exceptional customer service. Your Role: • Deliver outstanding customer support to Dutch-speaking clients, addressing their inquiries with professionalism and care., • Communicate effectively through various platforms including phone, email, and chat., • Become proficient in our client systems to provide high-quality service., • Collaborate with team members to ensure efficient resolution of customer issues., • Fluency in Dutch (both written and spoken) is essential for effective communication with clients., • Strong communication skills coupled with a customer-focused attitude., • Willingness to learn new tools and technologies suitable for a remote work environment., • Self-motivated, proactive, and adaptable in a fast-paced setting., • Open to relocating to Bulgaria for this wonderful opportunity!, • Competitive Monthly Salary, • Monthly Performance Bonus, • Fully Paid Relocation Package, • Fully Paid Training, • Health Insurance, • And Much More...

Programmatic Account Manager | Manchester (Hybrid Working) | £30,000 - £35,000About the OpportunityWe're partnering with a media organisation to recruit a Programmatic Account Manager to join a high-performing digital team.This is an excellent opportunity for a programmatic specialist looking to take ownership of campaign delivery, optimisation, client relationships, and strategic planning across a diverse portfolio of accounts. You'll work closely with senior stakeholders to develop innovative, data-driven campaigns that deliver strong performance outcomes.The RoleAs a Programmatic Account Manager, you will be responsible for managing and optimising programmatic campaigns, developing media plans, and delivering best-in-class digital strategies aligned with client objectives.You'll play a key role in campaign execution, performance analysis, client servicing, and supporting the development of junior team members.Key ResponsibilitiesCampaign ManagementManage the implementation, optimisation, and reporting of programmatic campaigns.Build and execute media plans designed to achieve client KPIs.Identify testing opportunities and deliver actionable insights from campaign performance.Monitor campaign delivery and recommend optimisation strategies.Client & Stakeholder ManagementSupport the development and execution of programmatic strategies across client accounts.Build strong relationships with clients and media partners.Present campaign performance, insights, and recommendations to stakeholders.Ensure campaigns consistently deliver against objectives and KPIs.Team SupportMentor and support junior team members where required.Contribute to a collaborative and knowledge-sharing team culture.Assist with workload management and best practice implementation.Operational ExcellenceEnsure campaign accuracy, financial reconciliation, and process compliance.Support quality assurance processes and minimise delivery errors.Work closely with internal teams to ensure seamless campaign execution.Skills & ExperienceProven experience managing programmatic advertising campaigns.Hands-on experience with leading DSP platforms such as DV360, The Trade Desk and/or Amazon DSP.Strong analytical skills with the ability to interpret data and identify actionable insights.Experience developing and evaluating testing strategies across audience, media, and creative activity.Excellent communication and stakeholder management skills.A proactive approach and genuine passion for programmatic advertising and digital media.What's on OfferSalary of £30,000 - £35,000.Hybrid working arrangement based in Manchester.Opportunity to work on large-scale campaigns.Strong learning and development opportunities.Collaborative and supportive team environment.Clear progression opportunities within a growing digital function.Applicants must have the right to work in the UK.Programmatic Account Manager | Manchester (Hybrid Working) | £30,000 - £35,000Oscar Associates (UK) Limited is acting as an Employment Agency in relation to this vacancy.To understand more about what we do with your data please review our privacy policy in the privacy section of the Oscar website.TPBN1_UKTJ

Are you fluent in Dutch and looking for an exciting opportunity to work with us at Mercier Consultancy MD? We are in search of a dedicated and enthusiastic Dutch Speaking Customer Representative. This role includes the fantastic benefit of paid relocation to Greece, providing you with a chance to experience a vibrant culture while contributing to our customer service excellence. Your Role: • Deliver exceptional customer support to Dutch-speaking clients, addressing their inquiries promptly and professionally., • Communicate effectively through various channels, including phone, email, and chat., • Become familiar with our client systems to ensure high-quality service delivery., • Work collaboratively with your team to ensure the timely resolution of customer issues., • Fluency in Dutch (both written and spoken) is essential for effective communication with clients., • Strong interpersonal and communication skills focused on customer satisfaction., • Willingness to learn and adapt to new technologies suitable for remote work., • Self-motivated, proactive, and able to thrive in a fast-paced environment., • Open to relocating to Greece for this exciting opportunity!, • Competitive Monthly Salary, • Monthly Performance Bonus, • Fully Paid Relocation Package, • Fully Paid Training, • Health Insurance, • And Much More...

Are you fluent in German and seeking an exciting opportunity to work remotely from Greece? At Mercier Consultancy MD, we are looking for a dedicated and enthusiastic German Speaking Customer Representative. This position offers the incredible perk of paid relocation to Greece, giving you the chance to enjoy a beautiful environment while making a meaningful contribution to our customer service team. Your Role: • Deliver exceptional customer support to German-speaking clients, addressing their inquiries with professionalism and care., • Effectively communicate through multiple channels such as phone, email, and chat., • Familiarize yourself with our client systems to provide top-notch service efficiently., • Collaborate with team members to achieve timely resolutions for customer issues., • Fluency in German (both written and spoken) is essential for effective communication with clients., • Strong communication skills and a customer-focused approach., • Willingness to learn new technologies and tools suited for remote work., • Self-motivated, proactive, and able to thrive in a fast-paced environment., • Open to relocating to Greece for this fantastic opportunity!, • Competitive Monthly Salary, • Monthly Performance Bonus, • Fully Paid Relocation Package, • Fully Paid Training, • Health Insurance, • And Much More...

Are you fluent in Dutch or Flemish and looking for an exciting opportunity that includes relocation to Bulgaria? At Mercier Consultancy MD, we are seeking a dedicated and enthusiastic Dutch/Flemish Speaking Customer Representative to join our team. This role offers a unique chance to provide exceptional customer service while experiencing the vibrant culture and beauty of Bulgaria, with the added benefit of paid relocation. Your Role: • Deliver outstanding customer support to Dutch/Flemish-speaking clients, ensuring their inquiries are handled with care and professionalism., • Utilize multiple communication channels, including phone, email, and chat, to assist customers., • Master our client systems to provide effective and efficient service., • Collaborate with team members to ensure swift resolution of customer issues., • Fluency in Dutch or Flemish (both written and spoken) is essential for effective communication with clients., • Strong communication skills with a focus on customer satisfaction., • Willingness to learn and adapt to new tools and technologies for a remote working environment., • Self-motivated, proactive, and able to excel in a fast-paced environment., • Willingness to relocate to Bulgaria for this exceptional opportunity!, • Competitive Monthly Salary, • Monthly Performance Bonus, • Relocation, • Paid Training, • Health Insurance, • And Much More...

Tax and Accounts Manager – Accountancy Practice Location: Tunbridge Wells, Kent Salary: £50,000 – £65,000 (dependent on experience) Job Type: Full-Time, Permanent Are you an ACA, ACCA or CTA qualified accountant with a strong background in both tax and accounts? Do you have proven experience managing a client portfolio within an accountancy practice? Are you seeking a career move that offers progression and the potential for future leadership? If the answer is yes, this opportunity could be the perfect next step. A leading and well-established accountancy practice in Tunbridge Wells is looking to appoint an experienced Tax and Accounts Manager. The role is being handled exclusively by Andy Irvine, a specialist accountancy recruiter with extensive experience placing professionals into top-tier firms across the South East. This reputable practice is known for delivering tailored compliance and advisory services to a diverse client portfolio, including SMEs, owner-managed businesses and high-net-worth individuals. The successful candidate will join a dynamic and collaborative team, taking on a newly created position with genuine scope for development and future progression. Key Responsibilities: • Managing a diverse portfolio of clients across multiple sectors, • Reviewing and signing off statutory accounts and tax returns (both personal and corporate), • Providing high-level tax planning and advisory services, including CGT, IHT and remuneration strategies, • Acting as a primary point of contact for client queries and relationship management, • Supporting directors with complex tax matters and business advisory work, • Mentoring and supervising junior staff and semi-seniors within the team, • Liaising with clients, HMRC and external stakeholders Candidate Profile:, • ACA, ACCA or CTA qualified (or equivalent), • Strong experience within a UK accountancy practice environment, • A well-rounded background in tax compliance, tax planning and statutory accounts preparation, • Comfortable managing client relationships and advising business owners, • Strong communication skills and a commercial, client-focused mindset, • Able to lead and mentor team members and support staff development Benefits:, • Competitive salary: £50,000 – £65,000 (DOE), • Annual bonus scheme, • Flexible working hours and potential hybrid arrangements, • Clear path for progression, with long-term leadership potential, • Ongoing CPD and training support, • On-site parking and modern, centrally located offices in Tunbridge Wells This is a rare opportunity for a Tax and Accounts Manager to join a forward-thinking practice that values its people and prioritises long-term growth and development. For a confidential conversation or to apply, please contact: Andy Irvine ?? T: ?? E: Keywords: Tax Manager, Accounts Manager, Practice Accountant, CTA, ACA, ACCA, Tunbridge Wells jobs, Kent accountancy jobs, Tax and Accounts roles, Accountancy Practice recruitment. Unfortunately, due to the high number of applications currently being received, only shortlisted candidates will be contacted.

Are you fluent in Dutch or Flemish and looking for an exciting new opportunity? At Mercier Consultancy MD, we are seeking a passionate Dutch/Flemish Speaking Customer Representative ready to relocate to vibrant Sofia, Bulgaria! This role offers you the chance to immerse yourself in a dynamic city culture while providing top-notch customer service to our clients. Your Role: • Deliver exceptional customer support to Dutch/Flemish-speaking clients, ensuring their inquiries are handled with care and professionalism., • Use various communication channels, including phone, email, and chat, to assist customers effectively., • Become proficient with our client systems to deliver efficient and high-quality service., • Work collaboratively with your team to ensure timely resolutions of customer issues., • Fluency in Dutch or Flemish (both written and spoken) is essential for effective communication with clients., • Strong interpersonal and communication skills with a focus on customer satisfaction., • Willingness to learn new tools and technologies for customer support., • Self-motivated, proactive, and able to thrive in a growing environment., • Willingness to relocate to Sofia, Bulgaria, for this promising opportunity!, • Competitive Monthly Salary, • Monthly Performance Bonus, • Relocation, • Fully Paid Training, • Health Insurance, • And Much More...

Are you fluent in Dutch or Flemish and seeking an exciting opportunity to work remotely with the added benefit of relocation to Greece? At Mercier Consultancy MD, we are looking for a dedicated and enthusiastic Dutch/Flemish Speaking Customer Representative. This position offers exciting career prospects while enabling you to experience the beautiful lifestyle of Greece through our relocation package. Your Role: • Provide excellent customer support to Dutch/Flemish-speaking clients, ensuring inquiries are handled with care and professionalism., • Communicate effectively through various channels, such as phone, email, and chat., • Become proficient with our client systems to deliver efficient and high-quality service., • Collaborate with team members to ensure timely resolution of customer issues., • Fluency in Dutch or Flemish (both written and spoken) is crucial for effective communication with clients., • Strong communication skills paired with a commitment to customer satisfaction., • Willingness to learn and adapt to new tools and technologies suitable for remote work., • Self-motivated, proactive, and able to thrive in a dynamic environment., • Willingness to relocate to Greece as part of this exciting opportunity!, • Competitive Monthly Salary, • Monthly Performance Bonus, • Fully Paid Relocation Package, • Fully Paid Training, • 2 Extra Monthly Salaries, • Health Insurance, • And Much More...

Account Manager Automotive Aftersales / Aftermarket We are working with a leading provider of market intelligence and data to the automotive aftersales market. Due to continued company growth, they have an opening for an Account Manager who can also drive business development across the UK. This is an exciting opportunity to be part of a small but growing business that is part of an international group. Our ideal candidate will have an automotive background, this could be within OEM's, aftersales departments or the aftermarket supply chain. Preferable is experience of working in a consultancy, data or solution provider to the automotive industry. Why Join Us? Salary: circa £50k depending upon experience + Bonus, OTE up to 54k Benefits: pension, 25 days holiday, equity opportunities Home based role with regular travel to London: Ideal locations include London, Oxford, Birmingham, Manchester, Glasgow, Leeds, Liverpool, Sheffield, Nottingham What you'll need: • Proven experience in the automotive aftersales/aftermarket arena., • A background in account management with a desire to develop new business within a project-based sales environment., • Experience of working with automotive OEM's, dealers or automotive consultancy firms is desirable., • A track record of managing client relationships and delivering successful projects., • The ability to manage multiple priorities and work in a fast-paced environment., • Analytical with excellent problem-solving abilities. What you'll be doing: • Account Management: understand client objectives, challenges and requirements to deliver customised solutions; ensure client satisfaction; identify commercial opportunities., • Business Development: Identify and pursue new business opportunities; develop strategies in expand the client base; prepare commercial proposals, presentations and pitches., • Project delivery: oversee the production, delivery and presentation of projects for clients; maintain communication with stakeholders throughout the project lifecycle., • Market insight and strategy: keep abreast of industry trends, challenges and new technologies; contribute to the development of new products and services. What's Next? If you are an Account Manager with exposure to the automotive industry, apply now in confidence to our retained recruitment partner, Kayleigh Bradley at Glen Callum Associates Ltd. Call Kayleigh directly at for an informal chat. Job Reference - Account Manager - Automotive Aftersales / Aftermarket 4243KB Glen Callum Associates is a trusted international recruitment company serving the automotive markets worldwide.

Are you an experienced Key Account Manager? Do you have extensive experience with sales into large international chains and distributors within the Automotive sector? I want to talk to you! I am looking for an experienced Key Account Manager to join a manufacturer to manage customers in trade and online distribution sectors as well as direct customers within the manufacturing industry. This position will be responsible for managing and maximising existing and new customer relationships across the south of the UK and achieving revenue target through the selling of products and services. Key Account Manager Permanent Days Position Salary + bonus + Car Remote role with travel (South UK) Key Account Manager Job Description • Customer Engagement: visiting industrial clients to develop and maintain long-term relationships based on the company’s Go-To-Market (GTM) strategy. • Strategic Relationship Building: Focus on nurturing customer relationships through regular meetings, creating tailored strategies for each key client to align with their unique goals, and identifying new opportunities for growth and satisfaction. • Sales and Business Development: Meet revenue targets by actively promoting products and services, leveraging cross-selling and up-selling opportunities across regions, and negotiating favourable contracts and terms. • Analysis, Reporting, and Collaboration: Conduct customer data analysis to refine strategies, report on sales performance and market trends, and work closely with internal teams like product development, logistics, and marketing to fulfil client needs. • Industry Expertise and Travel: Build deep knowledge of client industries to deliver relevant solutions and commit to extensive travel for client meetings, sales offices, HQ visits, and industry events. Key Account Manager Essential Experience/Skills/Qualifications • Automotive Background, • Account management of distributors/customers, • Able to travel Key Account Manager Company Benefits • Car Allowance, • Bonus, • Pension, • Health benefits

Our client, a global energy consultancy, is looking for an experienced Account Manager to join their team. As the Account Manager, you will manage client relationships and service delivery for a portfolio of I&C clients, while also driving upsells, account renewals, and client retention. If you have 4+ years of experience in account management within an energy consultancy or TPI, a great understanding of flexible procurement contracts and a passion for delivering exceptional client service - apply today!! Key responsibilities for the Account Manager: • Offering full-service support to high profile, Industrial & Commercial clients, • Acting as the key point of contact, delivering tailored solutions for energy and sustainability needs, • Attending regular client meetings with a focus on upselling services and driving retention, • Ensuring smooth, efficient and on-time service delivery, • Handling and processing contract renewals, • Identifying and presenting value-added opportunities to enhance client outcomes, • Reviewing and refining energy and sustainability strategies for the upcoming year, • Advising clients on energy usage options and sustainability initiatives, • Leading the development and execution of energy procurement strategies, • Coordinating international service projects and ensuring consistent delivery across regions Skills and experience required for the Account Manager: • 4+ years account management experience ideally for an energy consultancy/ TPI, • Experience in account management of I&C clients, • Strong client-facing experience with a passion for delivering exceptional service, • Experience of risk managed flexible procurement, non-commodity charges, bureau services etc, • Demonstrated success in upselling, client retention, and contract renewals, • Commercially minded with a strong business-oriented approach, • Excellent communication, interpersonal, and customer relationship skills, • Analytical thinker who enjoys working with data to uncover trends and insights, • Capable of evaluating sustainability and efficiency ROI business cases with accuracy, • Must hold a full, clean UK driving licence Ref: 15050 Role: Account Manager (B2B energy) Location: Homebased (with travel in the Redhill office and client visits) Salary: Competitive + bonus

Senior PPC Account Manager Location: Hull / Hybrid Salary: £34000 -£45000 DOE plus Flexible Working, *Every other Friday off and Benefits Are you an amazing Account Manager? Are you a PPC Pro? We have an exciting opportunity for a Senior Account Manager to join us on a full-time hybrid basis. We offer flexible start and finish times as well as having every other Friday off*. We trust our people to work flexibly around their lifestyle and family arrangements. Summiteers are asked to attend our office in the C4DI complex in Hull, Fruit Market 2 days per week, the rest of the week can be done from home. For the right candidate, we may also consider greater flexibility around office time. What will you be doing? As a Senior Account Manager at Summit, you’ll be overseeing the strategy of blue-chip clients whilst managing and supporting the delivery team. With support from fellow Summiteers, you will develop and executive campaigns in line with client objectives, guiding inputs and coaching your team along the way. On a day-to-day basis, you will: Lead your paid media delivery team and take responsibility for ensuring great performance in line with client objectives across Google and Microsoft Ads. Own the day-to-day execution of the strategy and ensure delivery of projects on-time and within budget. Prioritise challenges and manage key stakeholders both internally and externally. Assist your Account Director in developing relationships and maintaining consistent communication with clients. Be the main point of contact for the client, ensuring your team are delivering the strategy in line your client’s KPIs and challenging their approach where necessary. Support and manage channel execs and managers, assisting and mentoring their development. Attend and lead regular client calls to discuss performance and actions. Keep up to date with changes in the paid media landscape, adopting new tactics to improve client performance and meet client goals. What are we looking for? Drive, determination and a self-disciplined approach are vital to be effective in this role. You will enjoy being a proactive team player who is motivated, enabling you to manage a diverse and busy workload. You should be able to jump in and execute changes when required, whilst being able to take a step back and lead on solutions for challenges. Key skills and knowledge include: Ideally at least 3 years' experience managing paid media campaigns across Google and Microsoft Ads. At least 3 years PPC Experience and / or Multi channel experience Experience using a suite of core paid media performance and analysis tools such as Google Analytics, Adobe Analytics and Google Ads. Experience of adapting to different personalities allowing for effective communication. Experience in line managing junior team member Experience working in an agency environment is preferable. Excellent attention to detail with a track record of analysing performance. Interest in and knowledge of up-to-date paid media best practices. Strong working knowledge of MS Office, particularly Excel and PowerPoint. On offer is a competitive salary of £34,000 - £45,000 per annum depending on experience as well as a range of excellent benefits including flexible start and finish times, up to 29 days' holiday per year (plus bank holidays), milestone days off, Bupa health cash plan, life assurance and Annual Bonus Scheme. Additional keywords: paid media, PPC, performance marketing, digital marketing, account manager, google ads We are an equal opportunities employer, and we welcome applications from all suitably qualified persons regardless of their sex; religious or similar philosophical belief; race; age; sexual orientation; or disabilities. If you require any reasonable adjustments such as access or information in an alternative format, please inform us soon as you are able so that we can make the appropriate adjustments. Please note, in line with GDPR, your details will only be retained for a period of 12 months from application date and then deleted, unless advised otherwise. Your application has been successfully submitted! _

Innovation. Change. Mobile. Marketing. Software. Service. If these words motivate you, then read on. We need you and you need us. Excited about taking Radio to new horizons ? Exaget is a start-up looking to spice up the world of radio listening. If you want to be a part of the future of the intersection of radio and mobile, here's your opportunity. We have just had our first customer and are looking for Sales professionals with a proven record in delivering results. You will be working with Radio stations, media agencies, advertisers and other partners to get them signed up to our service. Performance will be rewarded. A go-getter attitude and the ability to work independently is key. It is a position that will grow in line with our ambitious plans. It is one where you can and will influence the company's future. If that interests you, drop us a note with your qualifications, your achievements and a demonstration of your enthusiasm. About Exaget Exaget is a company driven by the desire to use technology to benefit all the players in the ecosystem resulting in Smartphone users getting the best return for the investment they make into their devices. Founded by team that has diverse and complementary skills, we offer a workplace that encourages different ideas and out-of-box thinking. We aren't looking for employees, we are looking for strong individuals to join us on our desire to change the world. We have operations in Finland and the UK and the location is negotiable for the right candidate.

FireMon has learned an unknown and unauthorized third party is impersonating FireMon HR as part of a phishing attempt. Communications from FireMon will always originate from the domain. FireMon will never ask for any banking information as part of an interview process. If you are concerned whether a communication from FireMon is legitimate, please contact us at FireMon is a recognized innovator in global cybersecurity, leading the way with disruptive technologies and forward-thinking solutions. Here, proactive thinking is not just encouraged—it’s celebrated. Our fast-paced, cutting-edge environment fuels continuous innovation, shaping how we build products, support customers, and drive results every day. The Technical Account Manager (TAM) is a technical resource who advocates for designated customers and ensures customers' needs are known and managed across all offerings, including services, training, support, and product development. The TAM prioritizes customers' technical issues and communicates those priorities to support; communicates the status of services projects; conveys the needs and urgency of RFEs to product management and contributes to the product roadmap. You will provide customers with status updates of open tickets and development/services projects; the upcoming release schedule; issues trending; upgrade recommendations; and guidance through early access/beta programs. This role will also require periodic onsite visits. • Manage overall relationships with assigned end-users, including increasing adoption, and ensuring retention and satisfaction., • Provide project leadership for customers' major FireMon programs., • Collaborate cross-functionally with FireMon teams—including Support, R&D, Product Management, and Sales—to address customer needs and deliver high-impact outcomes., • Management, and Sales, on customers' technical issues and projects., • Maintain current functional and technical knowledge of the FireMon product line., • Provide hands-on support to customers for system health checks, user and device management, troubleshooting, upgrades, and monitoring activities., • Manage multiple customer engagements, balancing priorities and driving resolution across requests., • Share insights and constructive feedback with internal teams to help improve products and customer experiences., • Document best practices in developing and deploying FireMon solutions in the customers' environments., • Be a technical resource for "best practice" and other customer questions, identifying alternate technical solutions to customers' business problems., • Partner with account teams to manage expectations and provide a clear view of customer progress and health throughout their lifecycle., • Commit to continuous learning by maintaining relevant certifications and gaining new ones each year., • Bachelor’s Degree in Computer Science, Information Technology, or another related field., • 5+ years of experience in roles such as technical project management, technical account management, professional services, or similar customer-facing technical roles., • Three or more years of experience managing or architecting complex network infrastructures. This includes the architecture, design, implementation, troubleshooting, and ongoing support of router/switch-based and software-defined virtual networks., • Experience in client-server applications, Unix/Linux system administration, or software development. Experience includes debugging and troubleshooting, upgrading software, and applying security patches., • At least one active technical certification (e.g., CCNA or equivalent), with a willingness to pursue additional certifications annually as part of your professional growth., • Understanding of modern software development methodologies, including infrastructure design and architecture best practices., • Proven success in customer-facing roles—especially in implementation, or support settings—where communication and relationship-building were key., • Strong analytical and problem-solving skills, with the ability to balance technical detail and customer impact., • Excellent organizational skills, with the ability to prioritize and manage multiple customer needs at once., • Effective communicator with the ability to engage stakeholders across various roles—from hands-on technical teams to mid-level managers and senior IT leadership (CISO/CIO/CTO level) in enterprise environments.What it Takes to be Part of the FireMon Team FireMon provides persistent network security for hybrid environments through a powerful fusion of real-time asset visibility, continuous compliance, and automation. Since creating the first-ever network security policy management solution, FireMon has delivered command and control over complex network security infrastructures for more than 1,700 customers. Our customers have unique and complex security problems that are difficult to solve. This doesn’t intimidate us, it inspires us. It pushes us to be more creative and find solutions to ensure their success. If this sounds like a movement you'd be interested in joining, we invite you to apply today. FireMon provides equal employment opportunities to all employees, and applicants for employment, and prohibits discrimination and harassment of any type without regard to race, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

We're hiring a Global Account Manager to join a high-performing team at the forefront of virtual healthcare. This role is ideal for someone who thrives in managing strategic, high-value relationships across international markets-particularly with global insurers or multinational corporates. As the key point of contact for a portfolio of large international private medical insurers (IPMI) and corporate clients, you'll take full ownership of relationship management, service delivery, and account growth. You'll work closely with cross-functional internal teams to ensure smooth onboarding, performance tracking, contract renewals, and delivery of top-tier virtual healthcare services. This is a client-facing role that requires strong commercial acumen, outstanding communication skills, and the ability to navigate complex client needs across multiple geographies. You'll need to be confident managing contract discussions, solving issues proactively, and delivering strategic account plans backed by data and insights. You'll also play a vital role in driving account growth by identifying upsell opportunities, presenting market and product developments, and ensuring the client experience aligns with SLAs and commercial commitments. What we're looking for: • Proven experience in global account management or client-facing roles-ideally within virtual health, insurance, or related sectors., • Solid understanding of international healthcare or insurance dynamics., • Skilled at managing large, complex accounts and navigating matrixed client organizations., • Strong presentation, communication, and reporting skills., • Data-literate, organised, and comfortable balancing multiple priorities. ACS are recruiting for a Global Account Manager. If you feel that you have the skills and experience required in this advertisement to be a Global Account Managersubmit your CV including an outline of your experience as a Global Account Manager. It is always a good idea to include a covering letter outlining your experience as a Global Account Manager with your application as this will enhance your chances of selection and improve your prospects of landing the Global Account Managerrole you desire.

About Us Antavo is a rapidly growing, VC-backed scale-up disrupting the loyalty management market with its innovative omnichannel technologies. We are recognized by Gartner and Forrester as a leading pure-play loyalty management platform. The Team The Antavo Team is a passionate, dynamic, innovative and fun-loving professional team. From consultative salespeople to savvy marketers to tech whizzes, we have a diverse team of talented individuals with one unified focus: our customers. Customers are at the heart of everything we do, and we pride ourselves on always taking an innovative, customer-centric approach to creating the right experiences, products, and content for them. With big dreams and a grand mission, we’re looking for great like-minded people to join us - people who are passionate, fearless and entrepreneurial. If you’re looking for a dynamic, no corporate-BS environment to learn, grow, and really make an impact, we could be the perfect fit for you! The Role We are looking for a Senior Technical Account Manager to act as a trusted technical advisor for Antavo’s strategic customers. This role is focused on long-term customer success, technical adoption, platform stability, solution optimisation, and proactive risk management. You will work closely with customers after go-live to ensure their Antavo setup remains scalable, reliable, and aligned with their evolving business and technical needs. You will combine strong technical understanding with excellent customer-facing communication skills. You should be confident discussing integrations, APIs, data flows, configurations, release impacts, platform behaviour, technical risks, and best-practice recommendations with both technical and non-technical stakeholders. A key part of this role is developing and maintaining a strong command of the Antavo platform. You should be able to understand complex customer setups, advise customers on optimal platform usage, troubleshoot technical topics, and act as a bridge between customers and internal teams. This role may require occasional customer travel for strategic workshops, technical reviews, Executive Business Reviews, or ad-hoc planning sessions when required. Candidates should preferably be based in the EU region or a timezone that allows strong overlap with European customers. HI THERE, I’m Shariq Ahmed Head of Customer Success here at Antavo We are a product-driven company. Our team is made up of passionate, smart people who help our customers achieve their goals by providing guidance, support, and strategic partnership throughout their journey with Antavo. We are looking for a Senior Technical Account Manager to join our friendly and agile team. I’m looking for someone who can combine technical depth, customer empathy, structured problem-solving, and strong ownership to help our customers get the best out of Antavo. I’m looking forward to working with you! Your main responsibilities • Maintain strategic technical relationships with senior customer stakeholders, including Engineering leadership,, • Architecture teams, Digital leadership, Product leadership, and C-level executives where relevant., • Act as the executive-level technical advisor for assigned strategic customers, helping customers align their technical roadmap and operational strategy with Antavo capabilities., • Lead technical alignment discussions related to scalability, architecture evolution, operational maturity, governance, and long-term platform strategy., • Represent Antavo in high-impact customer discussions involving technical escalations, strategic initiatives, platform evolution, or executive-level technical governance., • Provide strategic technical guidance and coordination across customer teams and internal Antavo departments, while ensuring ownership and follow-through of critical technical topics, • Act as the primary strategic technical advisor for assigned enterprise and strategic Antavo customers after go-live, • Build and maintain strong relationships with customer technical, business, and executive stakeholders, including Engineering leadership, Product teams, Architects, CRM, Digital, and C-level stakeholders where relevant, • Develop a high level understanding of each customer’s Antavo setup, integrations, data flows, configurations, environments, and business use cases, • Proactively identify technical risks, limitations, dependencies, adoption gaps, and optimisation opportunities, • Guide customers on best practices for platform usage, integrations, configuration, scalability, performance, and operational efficiency, • Translate technical concepts, trade-offs, risks, and recommendations into clear, customer-friendly guidance, • Act as a bridge between customers and internal teams such as Customer Success, Customer Operations, Support, Engineering, Product, Professional Services, and Implementation, • Preserve customer context internally and ensure technical topics are clearly documented, owned, and followed through, • Support customers through platform changes, upgrades, new feature adoption, and release-related questions, • Contribute customer feedback, technical insights, and recurring pain points into Product and Engineering discussions, • Partner with Customer Success Managers to support customer health, retention, value realization, and expansion opportunities, • Participate in Executive Business Reviews, technical reviews, workshops, and ad-hoc success planning sessions when required, • Help customers increase their self-service usage of the Antavo platform and Backoffice, • Create or contribute to internal and customer-facing documentation, playbooks, technical notes, and best-practice materials, • Support internal process improvements, technical account management playbooks, automation, and scalable ways of working, • Use AI tools where relevant to improve productivity, analysis, documentation, reporting, and customer communication, • Continuously deepen product, technical, loyalty, SaaS, and customer domain knowledge You should have • Proven experience building and maintaining relationships with senior technical and executive stakeholders, including CTOs, Heads of Engineering, Architects, Digital leaders, and enterprise decision-makers., • Strong ability to balance technical depth with strategic customer engagement and executive communication., • Experience acting as a trusted advisor for enterprise customers in complex, multi-stakeholder SaaS environments., • Ability to lead strategic technical conversations focused on scalability, operational maturity, technical governance, and long-term platform evolution., • Proven experience in a senior customer-facing technical role within a B2B SaaS environment, such as Technical Account Manager, Technical Customer Success Manager, Solutions Consultant, Customer Success Engineer, or similar, • Strong experience working with technical SaaS products and live customer environments, • Excellent communication and relationship-management skills, with the ability to earn and maintain customer trust, • Ability to explain technical topics clearly to both technical and non-technical audiences, • Strong problem-solving skills with a structured, analytical, and pragmatic mindset, • Experience working with integrations, APIs, data flows, web technologies, technical configurations, and production systems, • Ability to understand complex customer setups and identify risks, dependencies, and improvement opportunities, • Strong ownership and task prioritisation skills across multiple strategic customers, • Experience collaborating with Product, Engineering, Support, Customer Success, and Implementation teams, • Familiarity with issue and project-tracking tools such as Jira, • Understanding of software development processes, release cycles, incident handling, and escalation management, • Calm and confident approach in escalated, ambiguous, or high-impact customer situations, • Comfortable working in a remote, international SaaS environment, • Hands-on experience using AI tools to improve or automate internal processes, workflows, documentation, reporting, analysis, or customer-facing operations., • Built and showcased at least one practical AI-enabled project, workflow, or automation, with the ability to explain the problem solved, tools used, impact achieved, and lessons learned, • Willingness and ability to travel approximately 30-40% across the EU & NAM region for customer meetings, Executive Business Reviews, workshops, and ad-hoc technical training sessions Nice to haves • Experience with loyalty technology, CRM, MarTech, customer engagement platforms, e-commerce, or digital marketing technology, • Experience with loyalty business use cases such as points, tiers, rewards, campaigns, personalization, segmentation, omnichannel engagement, and member lifecycle, • Experience with RESTful APIs, SDKs, JavaScript frameworks, webhooks, authentication methods, and data integrations, • Good understanding of databases, including SQL and NoSQL concepts, • Experience working with e-commerce platforms such as Magento or Shopify, • Familiarity with marketing CRM or automation platforms such as Salesforce, Emarsys, Braze, Bloomreach, or similar, • Experience supporting enterprise or strategic customers, • Experience participating in technical workshops, solution reviews, Executive Business Reviews, or customer architecture discussions, • Experience improving technical account management processes, playbooks, dashboards, documentation, or automation workflows, • Previous experience in customer success, professional services, solutions engineering, or implementation consulting Benefits • The opportunity to quickly advance in your career, • AntavoCare health insurance benefit, • International vibe: our working language is English, and we have 100 colleagues from 8 different nationalities, • A dynamic, no corporate-BS environment to learn, grow, and really make an impact, • You will have a strong team around you to support you in reaching your goals Why our team loves working at Antavo • “Antavo is remote-first, so I can work from my home, which means a lot to me. We regularly meet in-person.”, • “Truly international vibe, with different nationalities working on one mutual goal.", • "I love my comfortable environment (no dress code, flexible working hours, company retreats, etc)", • "People here like my bad jokes." At Antavo every person is a unique personality working towards the same goal, creating a thriving business. It’s very important for us that everybody has a place and a voice on projects and goals, no matter the race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, or basis of disability. We create and empower a diverse culture, as we know it encourages creativity and innovation. _ _

1Password is growing. We’ve surpassed $400M in ARR and we’re continuing to accelerate, earning a spot on the Forbes Cloud 100 for four years in a row and teaming up with iconic partners like Oracle Red Bull Racing. About 1Password At 1Password, we’re building the foundation for a safe, productive digital future. Our mission is to unleash employee productivity without compromising security by ensuring every identity is authentic, every application sign-in is secure, and every device is trusted. We innovated the market-leading enterprise password manager and pioneered Unified Access Management, a new cybersecurity category built for the way people and AI agents work today. As one of the most loved brands in cybersecurity, we take a human-centric approach in everything from product strategy to user experience. Over 180,000 businesses, from Fortune 100 leaders to the world’s most innovative AI companies, trust 1Password to help their teams securely adopt the SaaS and AI tools they need to do their best work. If you're excited about the opportunity to contribute to the digital safety of millions, to work alongside a team of curious, driven individuals, and to solve hard problems in a fast-paced, dynamic environment, then we want to hear from you. Come join us and help shape a safer, simpler digital future. The Technical Account Management team ensures customers realize long-term value from their 1Password investment. We combine technical expertise with customer advocacy, guiding organizations from implementation through adoption, expansion, and renewal. Our team partners closely with Onboarding and Implementation, Customer Success Managers, Product, Support, and Enablement to ensure customers experience a seamless journey post-sale. We are customer-obsessed, technically curious, and committed to building deep, trusted partnerships that help organizations succeed securely with 1Password. As a Staff Technical Account Manager, you’ll own the technical side of the post-sale customer lifecycle. You’ll guide implementations, drive adoption, and act as a trusted technical advisor on identity, access, device trust, and SaaS security, driving tangible outcomes for our customers and helping shape the future of access management. You’ll take on our most strategic and complex accounts, mentor your fellow team members, and influence how we scale customer engagement, processes, and best practices across the organization. You’ll balance technical depth with business acumen, always with an eye on driving customer value and retention. As a Sr Staff level TAM, you’ll work alongside leadership to shape processes, drive product outcomes, and learning opportunities for the rest of the team while being the go-to subject matter expert cross-functionally for your particular product domain of expertise. How we’re using AI today Across GTM, we’re transforming the way we work with AI. We expect every seller, CSM, and team member to become a power user, using it daily to work smarter and move faster. AI is already embedded in how we operate – from real-time coaching that sharpens how we sell and interact with customers, to surfacing insights that help us anticipate needs – creating more time for meaningful customer engagement. If you’re excited to reshape how you think, make decisions, and drive growth with AI, you’ll feel right at home here. This is a remote opportunity within the UK. What we're looking for: 6+ years in a customer-facing technical role (Technical Account Manager, Solutions Engineer, or Implementation Consultant) within a SaaS or security focused B2B environment. Proven ability to lead technical onboarding and implementation conversations with both technical and business stakeholders throughout the entire post-sale journey with the most complex customer requirements. Strong communication, storytelling, and demo skills. You are able to translate complex technical concepts into clear business value. Extensive experience driving customer adoption, expansion, or renewal through proactive technical engagement. Advanced understanding of modern security frameworks and identity protocols (e.g.,SSO, SCIM, SAML, OAuth), and how they support compliance standards such as SOC 2, ISO 27001, and GDPR. Extensive experience with the identity space and a deep understanding of how the space is adapting to modern work environments. Must be able to work autonomously in a remote-first environment, while collaborating cross-functionally as a trusted subject matter expert in your domain. Strong familiarity with AI technologies and the ability to advise customers on evolving product roadmaps. Deep experience mentoring peers, shaping enablement, and improving customer lifecycle processes. Strong ability to develop new/improved team practices, processes, models, and metrics based on research and best practices. Experience with 1Password (or other password managers), SaaS lifecycle management, MDM or device posture tools is a strong plus. What you can expect: Own our most complex post-sale technical relationships, guiding customers from onboarding through adoption and renewal. Lead technical implementation, including integrations, configuration, and security reviews. Act as the technical advisor for our most complex accounts, ensuring customers are set up for long-term success. Partner with Customer Success Managers to proactively identify risks, drive expansion opportunities, and maximize customer value while minimizing contraction/churn and identifying opportunities to expand the use of our products. Contribute to strategic customer health reviews and success planning across the full 1Password ecosystem. As a Staff level IC, you’ll assist leadership in a team lead capacity by supporting admin tasks including, but not limited to, call assignments, technical 1:1s, and co-lead/lead team meetings. Represent the customer voice internally by partnering with Product, Marketing, and Support as a subject matter expert on our products. Create and maintain resources (playbooks, knowledge base, etc) that scale customer impact in close partnership with leadership. Mentor other team members, contribute to enablement, and shape scalable processes. Act as an escalation point for highly complex technical challenges and strategic accounts. Occasionally represent 1Password at customer meetings, industry events, or team offsites (some travel may be required). UK-based roles only: The annual base salary for this role is between £71,000 GBP and £103,000 GBP. This role is also immediate participation in 1Password's benefits program (health, dental, pension, and many others), utilization of our generous paid time off, an equity grant and, where applicable, participation in our incentive programs. At 1Password, we approach each individual's compensation with a promise of fair market value and internal equity commensurate with experience and specific skill set. This posting is for an existing vacancy. Our culture At 1Password, we prioritize collaboration, clear and transparent communication, receptiveness to feedback, and alignment with our core values: keep it simple, lead with honesty, and put people first. You’ll be part of a team that challenges the status quo, and is excited to experiment and iterate in search of the best solution. That said, _. Our work is demanding, we strive for excellence, and the pace is fast. We need people who are keen to take on challenging problems, who seek feedback to grow, and who are driven to make an impact. If you're looking for a place where you can settle into a comfortable routine, this might not be the right fit for you. We’re looking for individuals who are proven experts in their fields, as well as those who are highly adaptable, can thrive in ambiguity and through change, are curious, and above all deliver results. How we work with AI We are committed to leveraging cutting-edge technology—including AI—to achieve our mission. We also understand that thinking critically about AI in its current forms will help us create better solutions for our customers and ourselves with its future forms, which will help us continue to close the gap between security and privacy and achieve our mission. We want team members at all levels to take the approach of actively learning AI best practices, identifying opportunities to apply AI in meaningful ways, and driving innovative solutions in their daily work. Embracing the future of AI isn't just encouraged—it's an essential part of how we will be successful at 1Password. This approach extends to our hiring process—candidates are welcome to use AI tools responsibly and thoughtfully during the application process. Our approach to work We recognize the power of both in person collaboration and remote work. Some roles are designated as remote-first, with an expectation that individuals work from their homes majority of the time, while others are designated as in-office roles, with an expectation of being on-site on a regular basis. We recognize that certain roles benefit from regular, in-person connection to support collaboration, team cohesion, and customer engagement. For all roles, occasional travel may be required. This includes things like: department-wide offsites, quarterly department meetings and periodic customer events. These events are typically held in varying locations across Canada, USA and/or EMEA. In leadership roles, you can expect to travel once per month on average. Note: All go-to market roles will have an in-person onboarding in Toronto. What we offer We believe in working hard, and rewarding that hard work through our benefits. While not an exhaustive list, here is a glance at what we currently offer: Health and wellbeing 👶 Maternity and parental leave top-up programs 🩺 Competitive health benefits 🏝 Generous PTO policy Growth and future 📈 RSU program for most employees 💸 Retirement matching program 🔑 Free 1Password account Community 🤝 Paid volunteer days 🏆 Peer-to-peer recognition through Bonusly 🌎 Remote-first work environment *Some roles in our GTM team are currently being hired for in-person hybrid work in Toronto and Austin. These roles will specify on the posting. You belong here. 1Password is proud to be an equal opportunity employer. We are committed to fostering an inclusive, diverse and equitable workplace that is built on trust, support and respect. We welcome all individuals and do not discriminate on the basis of gender identity and expression, race, ethnicity, disability, sexual orientation, colour, religion, creed, gender, national origin, age, marital status, pregnancy, sex, citizenship, education, languages spoken or veteran status. Be yourself, find your people and share the things you love. Accommodation is available upon request at any point during our recruitment process. If you require an accommodation, please speak to your talent acquisition partner or email us at nextbit@agilebits.com and we’ll work to meet your needs. Remote work is a part of our DNA. Given that our company was founded remotely in 2005, we can safely say we're experts at building remote culture. That said, remote work at 1Password does mean working from your home country. If you've got questions or concerns about this, your talent partner would be happy to address them with you. Successful applicants will be required to complete a background check that may consist of prior employment verification, reference checks, education confirmation, criminal background, publicly available social media, credit history, or other information, as permitted by local law. 1Password uses artificial intelligence (AI) and machine learning (ML) technologies, including natural language processing and predictive analytics, to assist in the initial screening of employment applications and improve our recruitment process. See for the latest third party bias audit information. If you prefer not to have your application assessed using AI/ML features, you may opt out by completing . For additional information see our _.

Are you fluent in Dutch and seeking a rewarding opportunity that lets you work remotely from Greece? At Mercier Consultancy MD, we are on the lookout for a dynamic and enthusiastic Dutch Speaking Customer Representative. This position includes the remarkable benefit of paid relocation to Greece, where you can immerse yourself in a beautiful environment while advancing your career in customer service. Your Role: • Deliver outstanding customer service to Dutch-speaking clients, handling inquiries with care and professionalism., • Communicate effectively through various platforms including phone, email, and chat., • Eagerly learn and navigate our client systems to provide top-notch support., • Collaborate with team members to ensure customer issues are resolved promptly., • Fluency in Dutch (both written and spoken) is essential for effective communication with clients., • Strong communication skills coupled with a customer-oriented approach., • Willingness to learn new technologies and tools for a remote work environment., • Self-motivated, proactive, and adaptable to a fast-paced setting., • Open to relocating to Greece for this unique opportunity!, • Competitive Monthly Salary, • Monthly Performance Bonus, • Fully Paid Relocation Package, • Fully Paid Training, • Health Insurance, • And Much More...

Are you fluent in Danish and ready for an exciting opportunity that includes relocation to Greece? At Mercier Consultancy MD, we are looking for a dedicated and friendly Danish Speaking Customer Representative to join our dynamic team! This role not only offers the chance to provide exceptional customer service but also the incredible benefit of living in the beautiful surroundings of Greece, with all relocation costs covered! Your Role: • Deliver outstanding customer support to Danish-speaking clients, ensuring their inquiries are handled with care and professionalism., • Communicate via various channels, including phone, email, and chat, to assist customers effectively., • Become skilled in our client systems to provide fast and high-quality service., • Collaborate with team members to ensure timely resolutions of customer issues., • Fluency in Danish (both written and spoken) is essential for effective communication with clients., • Strong communication skills with a focus on customer satisfaction., • Eager to learn new tools and technologies appropriate for remote work., • Self-motivated and proactive, thriving in a dynamic environment., • Willingness to relocate to Greece for this fantastic opportunity!, • Competitive Monthly Salary, • Monthly Performance Bonus, • Fully Paid Relocation Package, • Fully Paid Training, • 2 Extra Monthly Salaries, • Health Insurance, • And Much More...

Company Benefits: • The opportunity to work with an award-winning team who are at the pinnacle of their industry, • Incredibly friendly team working environment, • Training and Development opportunities, • Easily Accessible offices., • Great progression opportunities! The Company You’ll Work for: MTrec Commercial are proudly supporting our market leading client, who, due to significant expansion are seeking to employ a motivated and attentive Customer Service Advisor who is fluent in German. The company are ideally situated just south of Newcastle City Centre, and have excellent links to public transport; however, you do not have to live local as this role is remote/Hybrid however, you must live within a reasonable distance to travel to the office. The company also provides industry leading training and progression as well as the chance to work as part of a close-knit friendly team of customer service professionals. The Role You’ll Be Doing: • Taking inbound customer service calls., • Handling a range of administration tasks., • Delivering a great customer experience for Swedish based customers both via email and on the telephone, • First contact resolution of customers and client’s queries, requests, orders and complaints, • Provide support to the team., • The role will be working Monday to Friday either, 8am - 4pm / 9am - 5pm. The Person: • Fluent or Professional level German is essential, • Previous experience customer service experience., • Positive and motivated attitude to work, • Desire to succeed and develop, • Customer focused and attentive

Technical Account Manager - VoIP, SIP, CCaaS, Contact Centre • Work at the forefront of Customer Experience (CX) Solutions., • Leverage AI and modern technology., • Germany. Fluent German Speaker. Remote, • German Language Grade: C1 and above Our client is a market leader in Contact Centre and AI technology. They are partnered with global corporations to provide innovative Customer Experience CX solutions. They are growing their Technical Account Management (TAM) team and looking for talented, enthusiastic and ambitious TAM's to join their global professional services team. If you are looking for an exciting job opportunity that will future proof your career, read on! The role of TAM & Senior TAM is a post-sales focused technical support and customer management role. Helping with onboarding, technical troubleshooting, and ensuring customer satisfaction, retention and ROI. The TAM will work both independently and in concert with Sales, Technical Support, Professional Services and other teams to ensure the highest levels of customer success, providing a collaborative solution that will leave the customer with a positive experience and a product that meets their needs. Experience Requirements: • 3+ years in a Technical Services role in software, telecommunications or in customer service, call/contact centre and/or service delivery., • TCP/IP networking knowledge and VoIP technology exposure., • Understanding of TCP/IP and internet fundamentals, • Software, telecommunications and IP Telephony, • Demonstrated technical problem-solving proficiency., • Excellent analytical and advanced troubleshooting skills with end-users/customers., • Excellent customer service and communication skills, both verbal and written. If you are looking to work with a market leading company with a very bright future, please apply. UK Remote. We can only consider applicants located in Germany. Spectrum IT Recruitment (South) Limited is acting as an Employment Agency in relation to this vacancy.

Healthcare Account Manager phs Healthcare Location: Hybrid- Home/ National Permanent Full-time Role Overview At phs Group, we place people at the heart of everything we do. We believe in a culture driven by innovation, excellence, and sustainability. As a Healthcare Account Manager in our Healthcare division, you'll be an integral part of a team that lives by these values every day, shaping the future of our services and impacting the industry significantly. In this pivotal role, you will manage and develop our portfolio of accounts in the healthcare sector. Your actions will directly contribute to our purpose - to innovate and excel in providing top-tier hygiene services while upholding our commitment to sustainability. This position demands a proactive approach in understanding the unique challenges and opportunities within this sector. The Healthcare Account Manager will be a commercially focused relationship builder with a passion for delivering exceptional customer experiences. The ideal person will have experience in generating new business and managing accounts, thriving in a fast-paced commercial environment. They will be persistent in their pursuit of new business opportunities and effective account management. What will you be doing as a Healthcare Account Manager? • Establish and maintain strong relationships with Key Opinion Leaders (KOLs) within designated accounts in the healthcare sector to enhance existing revenue and secure new business, achieving new business targets., • Create a strategic plan to protect, expand, and acquire business within a specified group of prospective accounts., • Develop precise forecasts and implement tailored business plans that align with the objectives of both phs Group and its clients, prioritising customised and innovative solutions while meeting new business and retention goals., • Serve as the primary point of contact to cultivate strong, long-lasting relationships with clients by delivering a responsive, customer-centric approach to managing accounts., • Generate and analyse industry-specific reports, including performance and ESG reports, to identify growth opportunities and risks. Communicate these insights to clients, helping them achieve their individual performance and ESG targets., • Collaborate closely with internal teams (including tenders, marketing, commercial, customer service and executive support) to ensure a cohesive and industry-specific approach to account management., • Promote and nurture a positive team culture, demonstrating a collaborative and supportive approach in all interactions with colleagues. Who You Are?, • Exceptional face-to-face and written communication skills, capable of influencing and collaborating effectively across various business areas both internally and externally., • A self-starter. Independent, with strong planning and organisational skills, thriving in a dynamic environment., • A commercially savvy, analytical thinker, • Demonstrable understanding of sales methodologies, • Demonstrable success in managing accounts, preferably within the healthcare sector, alongside a proven track record in prospecting new business opportunities., • A strong knowledge of the healthcare landscape., • A knowledge of waste segregation and HTM07-01., • Has high energy and demonstrates a tenacious and resilient approach., • Thrives in a high-pressure commercial environment. What do phs offer?, • Base salary of £40- 45,000.00 (depending on experience), attractive OTE plus uncapped earnings, • Company car or car allowance, • Phone, laptop, and kit to work effectively from home and on the road, • Pension scheme, • phs perks– savings from over 800 UK retailers, • Access to Digital GP for you and you household, • Buy and sell holiday scheme, • Enhanced maternity and family friendly leave, • Full induction training, • Career Development- A role that will enable you to develop through exposure to an array of healthcare verticals in a company that encourages personal and professional development through our internal learning platform as well as access to external training providers. Who we are? phs Group is the leading hygiene services provider in the UK, Ireland and Spain. Our team of over 3,000 expert personnel provides washroom, floorcare, healthcare and a range of specialist services to over 120,000 customers ranging from large single sites to multi-national restaurant chains, healthcare establishments and small owner-occupied shops. phs Group provides vital workplace services to organisations which improve the well-being of employees and customer. It makes over 3.6 million visits each year, whether it’s disposing of sanitary waste and nappies, installing hand dryers, soap dispensers, consumables and air purifiers or supplying floor mats to prevent slips, trips and falls. You’ll also find phs working within the healthcare industry disposing of clinical, pharmaceutical and dental waste. phs services also include the provision of indoor and outdoor plants, electrical and gas compliance testing services, industrial workwear, and waste compactor and crate rental. At phs, we pride ourselves on our diverse workforce, and ensuring we have an inclusive environment for all our staff. We remain committed to ensuring our teams can bring their true selves to work without risk or fear of discrimination. Please let us know if we need to make any reasonable adjustments for you during the recruitment process.

Operations Support Manager (Supply Chain / Inventory) £50,000 - £60,000 + Bonus + Private Healthcare + Pension + Excellent Company Benefits Commutable from: Manchester, Warrington, Wigan, Bolton, St Helens, Runcorn, Widnes, Altrincham, Stockport) Are you an Operations, Logistics or Supply Chain professional with experience managing inventory, purchasing and operational support functions, looking to play a key role within a growing business? On offer is an excellent opportunity to join a rapidly expanding organisation where you will take ownership of the operational resources that support service delivery, installations and business performance across multiple locations. In this role, you will lead operational support activities including purchasing, stock control, asset management and logistics coordination, ensuring operational teams have the equipment, inventory and infrastructure required to perform effectively. The company are continuing to invest and grow across its operations, making this an exciting opportunity to join a business where you can make a significant impact and drive continuous improvement. The Role: Lead purchasing, inventory control, asset management and logistics activities Manage stock levels, supplier relationships and operational resources Develop reporting, KPIs and performance metrics across operational support functions Drive process improvements and operational efficiency initiatives The Candidate: Operations, Logistics, Supply Chain or Inventory Management experience Background managing purchasing, stock control or operational support functions Experience leading teams within a fast-paced operational environment Familiarity with ERP, inventory or asset management systems Reference Number: BBBH(phone number removed) To apply for this role or to be considered for further roles, please click "Apply Now" or contact Rise Technical Recruitment. Rise Technical Recruitment Ltd acts an employment agency for permanent roles and an employment business for temporary roles. The salary advertised is the bracket available for this position. The actual salary paid will be dependent on your level of experience, qualifications and skill set and will be decided by our client, the employer. Rise are not responsible or liable for any hiring decisions made by the end client. We are an equal opportunities company and welcome applications from all suitable candidates

The Group Financial Accounting Manager will lead the financial reporting and compliance activities within the organisation's Group Finance department. This role is ideal for a skilled professional with expertise in financial accounting and knowledge of working in a Listed, listed-style or Public Interest Entity type business. \n Client Details \n The employer is a well-established organisation operating internationally, known for its commitment to excellence and innovation. Operating as a large organisation, they provide a stable and professional working environment within their Manchester office. \n Description \n\n • Oversee the preparation and delivery of accurate financial statements in compliance with relevant standards.\n, • Lead the consolidation of group accounts and ensure timely reporting to stakeholders.\n, • Manage the external audit process and liaise with auditors to address queries effectively.\n, • Ensure adherence to statutory regulations and internal controls across the organisation.\n, • Collaborate with internal teams to streamline financial reporting processes and systems.\n, • Provide technical accounting advice to senior management and other departments as needed.\n, • Support strategic decision-making through detailed financial analysis and forecasting.\n, • Lead and mentor a team to achieve operational excellence.\n\n Profile \n A successful Group Financial Accounting Manager should have: \n\n • Qualified accountants (ACA / ACCA / CIMA or equivalent)\n, • Strong IFRS / international accounting standards knowledge\n, • Knowledge in financial accounting, statutory reporting and complex multi-entity environments\n, • Knowledge of working in listed, listed-style or Public Interest Entity type businesses\n, • Ability to manage and influence senior stakeholders across multiple jurisdictions\n, • Those with SAP experience (highly desirable), with Hyperion experience an added advantage\n\n Job Offer \n\n • A competitive salary up to £90,000 plus Car Allowance and Bonus - total package value c£110,000\n, • Generous Pension Contributions\n, • Hybrid Working Policy\n, • Opportunity to be a true 'Number 2' in a Global Organisation\n\n This is an excellent opportunity for an experienced Group Financial Accounting Manager to advance their career. If this role aligns with your skills and aspirations, we encourage you to apply today.

Are you a natural leader who brings energy, positivity, and a genuine passion for customer experience? Do you have a track record of motivating sales and service teams to deliver results? This could be the role for you. \n We're recruiting on behalf of a highly respected, nationally recognised service business — one with real heritage, a strong brand, and a culture that genuinely puts the customer at the heart of everything it does. \n The Role \n This is a sales-biased leadership role with a customer service soul. You'll be managing a close-knit North West team — two Sales Estimators and a small group of on-site Move Managers — responsible for handling all moving enquiries across the region, from first contact through to completion. \n House moving is one of the most stressful events in a person's life. Your team takes that stress away. Your job is to make sure they're doing it brilliantly, consistently, and with genuine care — while hitting commercial targets and driving the business forward. \n What You'll Be Doing \n\n • Leading, coaching, and motivating a small, high-performing sales and customer service team\n, • Driving pipeline performance and revenue through hands-on team management\n, • Ensuring every customer touchpoint delivers an exceptional experience\n, • Monitoring KPIs, identifying trends, and implementing improvements\n, • Handling escalated queries and keeping service quality front and centre\n, • Supporting recruitment, onboarding, and ongoing team development\n, • Reporting on performance and collaborating with operational colleagues\n\n What We're Looking For \n Industry experience in removals isn't required — this is about the right person and the right personality. If you have led a team of coordinators, sales consultants, customer service or admin staff in any service-led environment, we want to hear from you. \n You'll be: \n\n • Sales-driven, commercially sharp, and target-focused\n, • A motivator — someone with a skip in their step who brings the best out of others\n, • Customer-obsessed, with a genuine understanding of the customer journey\n, • Calm under pressure, solutions-focused, and a strong communicator\n, • Experienced using CRM systems and comfortable working with data and reporting\n\n The Package \n\n • £40,000 basic salary\n, • £4,000 car allowance\n, • Quarterly performance bonus\n, • Pension, employee assistance programme, staff discounts, and additional benefits\n, • Real growth opportunity — this is a role with a future\n\n

Overview \n Competitive Salary + Career Progression \n Join a Team That Keeps the UK Moving \n Make Your Move and join a team where your potential is recognised, your growth is supported, and your work makes a real impact. At Enterprise Mobility, we operate one of the UK’s most diverse and dynamic vehicle fleets. Now, we’re looking for a motivated and customer-focused Customer Assistance Representative to join our Flex-E-Rent team in Manchester. \n Why Join Us? \n\n • Structured Career Development – Clear training roadmap with a £1,000 salary increase upon completion\n, • Fast-Track Progression – Promotion to Senior Customer Assistance Representative within 10-12 months\n, • Leadership Opportunities – Access to our development programme and future management roles\n, • Work-Life Balance – Monday to Friday schedule, no weekend shifts\n, • Generous Leave – 25 days annual leave, increasing to 30+ with service + bank holidays + time off on your Birthday!\n, • Comprehensive Benefits – Including pension, life assurance, access to same day virtual private GP appointments & more!\n, • Employee Perks – Discounts on car hire, Cycle to Work scheme, paid volunteer days\n\n What Division Will I Be Working In? \n Enterprise Flex-E-Rent is our commercial vehicle rental division, providing services tailored to the needs of commercial vehicle hire customers from locations all across the UK and Ireland. Join our team and be one of the people driving our growth. \n To help understand and find out more about our Flex-E-Rent division of Enterprise Mobility, please visit: Commercial Vehicle Hire | Enterprise Flex-E-Rent (flexerent.co.uk) \n Location \n Enterprise Flex-E-Rent, Flixton Rd, Carrington, Urmston, Manchester M41 6JE \n Responsibilities \n What You’ll Be Doing \n\n • Delivering exceptional customer service in person, by phone, and via email\n, • Managing vehicle bookings and fleet systems\n, • Building strong customer relationships and supporting account management\n, • Handling administration, problem-solving, and operational tasks\n, • Helping the business grow by giving you the chance to boost income and cut costs\n, • Working both independently and as part of a fast paced high-performing team\n\n Qualifications \n What We’re Looking For \n\n • Strong communication and customer care skills\n, • A flexible approach to work\n, • Experience handling enquiries via email, phone, and face-to-face\n, • A full UK/EU Manual Driving Licence is required for this role \n, • Business-level IT skills (Excel, Outlook, etc.)\n, • Ability to pass a security check (criminality, financial, and employment references)\n

Account Manager \n Are you looking for a role with a leading technology company in the UK? Do you have experience as an account manager? \n Red Recruitment is recruiting an Account Manager to join a telecoms and technology company who are recognised as a leader in their field. \n The ideal candidate will combine professional expertise with a customer-focused approach, delivering solutions that drive client success and organisational growth. \n The salary for this position is £30,000 per anum. \n Benefits & Package for an Account Manager: \n\n • Salary: £30,000 per annum\n, • Hours: Monday - Friday, 9am - 5:30pm\n, • Contract Type: Permanent\n, • Location: Manchester (Hybrid - 3 Days in office Per Week)\n, • 33 days holiday (including Bank Holidays)\n, • Referral Bonus - Recommend a friend\n, • Employee Assistance Programme\n, • Private Medical Insurance after probation\n, • Enhanced Maternity and Paternity pay\n, • Salary sacrifice; pension scheme, cycle to work scheme and electric car leasing scheme\n\n \n Key Responsibilities of an Account Manager: \n\n • Manage and grow a portfolio of mid-market accounts, identifying upsell and cross-sell opportunities to maximize revenue potential\n, • Develop and execute strategic account plans tailored to each client's business objectives and needs\n, • Serve as the primary point of contact for assigned accounts, ensuring exceptional service delivery and client satisfaction\n, • Conduct regular business reviews with key stakeholders to assess performance, address concerns, and identify growth opportunities\n, • Negotiate contracts and pricing agreements while maintaining profitability and client relationships\n, • Collaborate with internal teams including sales, product, and customer success to ensure seamless service delivery and client onboarding\n, • Maintain accurate and up-to-date account information in the CRM system, including pipeline management and sales forecasting\n, • Identify market trends and competitive threats within assigned territory, providing insights to support strategic planning\n\n Key Skills and Experiences of an Account Manager: \n\n • Proven track record of managing mid-market accounts and achieving revenue targets\n, • Strong proficiency with CRM software and Microsoft Office applications\n, • Excellent negotiation and consultative selling skills\n, • Demonstrated ability to build and maintain long-term client relationships\n, • Strong communication and presentation skills, with the ability to influence stakeholders at all levels\n, • Ability to manage multiple accounts simultaneously while maintaining attention to detail\n, • Self-motivated with a results-oriented mindset and strong work ethic\n\n If you have the required skills and experience as an Account Manager and are interested in this role, please apply now. \n Red Recruitment (Agency).

The role of Complaints Manager requires someone with a strong understanding of complaint resolution processes within the financial services industry. This is an excellent opportunity to lead a customer service team and ensure high standards of service delivery in Manchester. \n Client Details \n This is a well-established organisation within the financial services sector, known for its customer-centric approach. As a medium-sized company, they pride themselves on offering tailored solutions and maintaining a high level of customer satisfaction. \n Description \n\n • Led, motivated and develop a team of 18+ Complaints Handlers and Team Leaders, driving engagement, capability and performance.\n, • Foster a high-performance culture focused on delivering fair customer outcomes, accountability and continuous improvement.\n, • Conducted regular coaching, performance reviews and development planning to support individual and team growth.\n, • Managed the end-to-end complaints process, ensuring compliance with FCA DISP requirements and regulatory standards.\n, • Ensured complaints were thoroughly investigated, resolved fairly and completed within prescribed regulatory time frames.\n, • Maintained adherence to FCA regulations, Consumer Duty requirements and internal governance policies across all complaint activities.\n, • Partnered with Compliance and Risk teams to identify, assess and mitigate regulatory and operational risks.\n, • Built and maintained effective relationships with key stakeholders across Operations, Compliance, Risk, Sales and Customer Experience functions.\n\n \n Profile \n A successful Complaints Manager should have: \n\n • Demonstrated success in leading complaints teams within FCA-regulated environments.\n, • Extensive experience managing and developing large-scale operational teams, typically comprising 15 or more colleagues.\n, • In-depth knowledge of FCA DISP regulations, Consumer Duty requirements and industry best practices in complaint handling.\n, • Strong leadership and coaching capabilities, with a proven ability to enhance performance, engagement and team effectiveness.\n, • Skilled in managing complaint-related KPIs, service level agreements, quality assurance frameworks and regulatory time frames.\n, • Highly analytical, with the ability to interpret complaint trends, identify root causes and drive continuous improvement initiatives.\n, • Excellent communication and stakeholder management skills, with the ability to build effective relationships across all levels of the business.\n, • Able to balance commercial priorities with regulatory obligations and fair customer outcomes.\n, • Customer centric approach combined with sound regulatory judgement and decision-making skills.\n\n \n Job Offer \n\n • A competitive salary of £40,000\n, • Comprehensive benefits package to support your professional and personal needs.\n, • Opportunities for professional development and career progression.\n, • A collaborative work environment in the financial services industry.\n, • EAP scheme\n

Accounting Practice - Audit Manager \n £50,000 \n Manchester + Flexible Working (Hybrid & Flexi-time options) \n Permanent position \n Please note: This position does NOT offer Sponsorship \n \n About the Practice \n This specialist accountancy firm is dedicated to supporting organisations with expert advice across tax, accounts, payroll, pensions, and business growth. An accountant should be excited to join because it offers the opportunity to develop valuable sector-specific expertise, work closely with a diverse client base, and make a real impact through trusted advisory services while benefiting from strong professional development and career progression opportunities. \n \n Role Overview \n We are working with our client to identify a highly experienced Audit Manager to join their team in the vibrant Manchester City Centre. This role involves managing a portfolio of audit clients with fees of at least £400K per annum, ensuring all assignments are delivered on time, within budget, and adhere to the required technical and quality standards. \n The successful candidate will take full responsibility for the operational management of audit engagements, including planning, execution, review, and completion. They will ensure audit files are prepared in accordance with International Standards on Auditing (ISAs) and are of an appropriate standard for Senior Managers and RI review. Additionally, the role involves managing budgets and fee targets on individual assignments, proactively identifying and addressing potential issues to optimise service delivery and client satisfaction. \n \n Ideal Experience \n\n • Proven experience managing a portfolio of audit clients with fees of at least £400K annually\n, • Strong background within a traditional accounting or audit firm\n, • Exceptional knowledge of International Standards on Auditing (ISAs)\n, • Ability to deliver high-quality work on time and within budget\n, • Experience in planning, executing, reviewing, and completing audit engagements\n, • Capable of managing budgets and fee targets proactively\n, • Committed to maintaining high professional and technical standards\n\n \n The role offers the opportunity to work in a dynamic environment within a reputable firm that values professional development. \n The successful candidate will benefit from a competitive salary package, ongoing career growth prospects, and the chance to lead and develop a key team in Manchester. Our client is committed to supporting their staff with a collaborative culture and excellent benefits, making this an excellent opportunity for those looking to elevate their career within a well-established and forward-thinking organisation. \n INDFF

Mpeople Recruitment have a fantastic opportunity available for an experienced Customer Service Administrator based in Walkden. \n\n • Role: Customer Service Administrator \n, • Location: Walkden, fully office based\n, • Salary: 26k – 30k (DOE)\n, • Hours: 8:00am to 4:00pm, Monday to Friday, with availability to work half day Saturdays (8:00am – 1:00pm)\n\n Responsibilities will include: \n\n • Answering inbound customer enquiries by telephone and email.\n, • Preparing and processing customer quotations.\n, • Greeting customers visiting the showroom/site and providing excellent customer service.\n, • Building and maintaining strong customer and supplier relationships.\n, • Processing orders accurately using internal systems.\n, • Working closely with colleagues to ensure customer expectations are met.\n, • Developing a strong knowledge of the company’s products, systems, business and processes.\n, • Working with management to identify opportunities to improve customer service and internal processes.\n\n We’re looking for someone who: \n\n • Is proactive, self-motivated and able to use their own initiative.\n, • Is flexible and willing to support the team during busy periods, including Saturday working and additional hours when required.\n, • Has excellent customer service, communication and interpersonal skills.\n, • Is confident using computer systems and able to learn new software quickly.\n, • Has a good level of maths with the ability to work accurately with measurements.\n, • Enjoys working as part of a team and is willing to go the extra mile to support colleagues and the needs of the business. \n, • Is keen to develop their skills and knowledge within the business.\n\n Benefits: \n\n • 23 days annual leave plus bank holidays.\n, • Free on-site parking.\n, • Full training and ongoing support.\n, • Genuine opportunities for career progression as the business continues to grow.\n, • Potential overtime available.\n\n Please note that Mpeople cannot respond to all applicants due to the high volumes of CV's received on a daily basis. Should you not receive a response within 5 working days please accept that on this occasion your application hasn’t been successful. Mpeople wishes you all the best in your job search.

Customer Services Representative Manchester Salary: £28,000 + Benefits I'm currently recruiting for a Customer Services Representative to join a premium office environment in the heart of Manchester. This is an excellent opportunity for someone with a background in customer service, hospitality, reception or office administration who enjoys working with people and delivering a first-class customer experience. If you're looking for a varied role where no two days are the same and you can genuinely make an impact, I'd love to hear from you. The Role As the face of the business, you'll be responsible for ensuring customers and visitors receive an exceptional experience from the moment they arrive. You'll also support the smooth day-to-day running of a busy business centre, working closely with colleagues to provide outstanding service. Key Responsibilities Welcoming customers and visitors, providing a professional front-of-house service Managing reception duties and a busy switchboard Preparing meeting rooms and ensuring facilities are maintained to a high standard Supporting customer move-ins, move-outs and office set-ups Completing general administration, filing and reporting Carrying out daily building and housekeeping checks Ordering office supplies and maintaining communal areas Assisting with conference room bookings and AV equipment Supporting basic IT and telephony set-ups for customers Helping with centre tours and identifying opportunities to promote services where appropriate.About You We're looking for someone who is friendly, organised and passionate about delivering excellent customer service. You'll ideally have: Previous experience in customer service, reception, hospitality or office administration Excellent communication and interpersonal skills A professional and confident telephone manner Strong organisational skills with the ability to multitask Good IT skills, including Microsoft Office A positive, proactive attitude and willingness to learn The confidence to build relationships with customers and colleagues at all levels.What's on Offer? Salary of £28,000 Monday to Friday working hours Excellent training and development A varied, customer-facing role Supportive team environment Genuine opportunities to develop your careerIf you're looking for your next customer service opportunity in Manchester and enjoy working in a professional, fast-paced environment, apply today or get in touch for a confidential chat

Job Title: Customer Support Specialist \n Salary: £28,000 \n Location: Denton \n Type: Full-time, Permanent, Office-Based \n Hours: Mon-Fri, 08:30 - 17:00 \n \n About the Company \n This is an exciting opportunity to join a well-established and respected leader in the UK kitchen and bedroom industry. With over three decades of experience, they are known for their commitment to quality, innovation, and exceptional customer service. Their collaborative culture and focus on employee development make them a fantastic place to build a long-term career. \n \n The Role \n As a Customer Support Specialist, you will play a key role in delivering outstanding service within a fast-paced environment. You’ll be responsible for processing customer orders, resolving queries, and supporting key account activities to ensure a seamless experience for trade customers. This position requires strong communication skills, attention to detail, and the ability to manage multiple priorities effectively. \n \n Key Responsibilities \n Process customer orders accurately and efficiently \n Handle incoming and outgoing calls to support customer needs \n Manage backorders and delays, keeping customers informed \n Respond to queries via the CRM system and maintain accurate case updates \n Assist the wider team with complex investigations and escalations \n Handle customer complaints and aftersales issues promptly \n Process payments and replacement orders where required \n Liaise with internal teams to resolve service issues \n Make cost-effective decisions for customer resolutions under guidance \n Support upselling and quote follow-ups \n Inspect returned goods for credit when necessary \n Work towards achieving KPIs and departmental objectives \n \n What We’re Looking For \n Passion for delivering excellent customer service \n Strong problem-solving skills and ability to resolve conflicts \n Excellent communication skills, both verbal and written \n Ability to multitask and prioritise in a busy environment \n Proficiency in Microsoft Office (Excel and Word) \n A proactive attitude and willingness to learn \n Previous experience in a similar customer-facing role \n Experience in customer service or administration \n GCSE level education or above \n Strong organisational and time management skills \n \n Benefits \n Competitive salary and performance incentives \n 24 days holiday plus bank holidays and Christmas closedown \n Opportunities for professional growth and development \n Supportive and collaborative team environment \n Modern, spacious workplace with wellness initiatives \n Staff discounts, saving schemes, and engaging social events

Support customers through financial difficulties | Market-leading benefits | Growing specialist finance business | Make a genuine differenceIf you have experience supporting customers and enjoy finding solutions that deliver positive outcomes, this Customer Service Advisor opportunity offers the chance to build a rewarding career within a growing financial services business. You'll play an important role supporting customers, helping them navigate financial challenges while delivering a high standard of service.This role offers the opportunity to join a business that puts customers at the heart of everything it does. You'll manage a varied caseload, work closely with specialist teams, and contribute ideas that help improve both customer journeys and internal processes.Package & Benefits• Salary £28,000–£30,000 per annum.• Discretionary company bonus scheme.• 25 days holiday, increasing to 28 days after three years of service, plus bank holidays.• Private medical insurance and health cash plan for you and your family.• 5% employer pension contribution.• Employee discounts and free office refreshments.• Enhanced family leave and paid sick leave.About the CompanyYou will be joining a customer-focused financial services organisation committed to making complex processes simpler and more accessible. The business combines strong growth with a supportive culture that values customer care, continuous improvement, and employee wellbeing.Key Responsibilities for the Customer Service Advisor• Support customers who may be experiencing financial difficulties, identifying appropriate and sustainable solutions.• Manage customer enquiries across multiple channels, delivering a professional and empathetic service.• Agree payment arrangements and work collaboratively with specialist teams to achieve positive customer outcomes.• Maintain accurate records and ensure all customer interactions are handled in line with company procedures and regulatory requirements.About You• Experience within a customer service, payment support, collections, or recoveries environment.• Understanding of customer support processes and experience handling sensitive customer conversations.• Experience managing a caseload and communicating effectively across multiple channels.If you'd like to learn more about this opportunity, even if your CV isn't fully up to date, we'd be pleased to have a confidential conversation. Contact Fintelligent for more information or a confidential discussion to discuss this Customer Service Advisor role, or call Jenni on JL_FIN

Account Manager \n £35,000 Basic + Uncapped Commission (OTE £60,000+) \n Fully Remote | UK Travel | Monday-Friday | 37.5 Hours \n Are you an Account Manager who enjoys growing relationships rather than constantly chasing new business? \n We're working with an established UK software provider that has been delivering business-critical SaaS solutions for over 25 years. Following significant investment and continued growth, they're looking to appoint an Account Manager to manage and develop an existing portfolio of customers across the UK. \n This isn't a cold-calling role. \n You'll inherit an established client base and focus on building relationships, retaining customers and identifying opportunities to increase revenue through additional products and services. \n The Opportunity for an Account Manager \n This is a genuine opportunity to join a growing software business where you'll have ownership of your own portfolio and the autonomy to manage it as if it were your own business. \n You'll work closely with clients across HR, Operations, Payroll, Finance and IT, becoming a trusted advisor whilst working alongside internal marketing, customer success and product teams to maximise growth. \n The business has an excellent culture, encourages personal development and offers clear opportunities for progression as it continues to expand. \n The Role of Account Manager \n\n • Manage and develop an existing portfolio of B2B customers across the UK.\n, • Build long-term relationships with key stakeholders.\n, • Identify opportunities to upsell and cross-sell additional software solutions.\n, • Conduct regular account reviews and commercial meetings via Teams and face-to-face.\n, • Prepare proposals, negotiate commercial agreements and close additional business.\n, • Work closely with internal teams to ensure outstanding customer experience.\n, • Maintain accurate CRM records and pipeline forecasts.\n, • Manage your own diary with the flexibility of a fully remote role.\n\n What We're Looking For In An Account Manager \n We're open to speaking with candidates from a variety of backgrounds, including SaaS, technology, HR software, payroll, telecoms or any consultative account management environment. \n Ideally you'll have: \n\n • Around 1-3 years' experience within Account Management, Customer Success or B2B Sales.\n, • A track record of growing customer accounts through relationship management.\n, • Excellent communication and stakeholder management skills.\n, • Commercial awareness and a consultative sales style.\n, • Experience using CRM systems.\n, • A full UK driving licence and willingness to travel to customer sites when required.\n\n Previous software or SaaS experience would be advantageous but isn't essential. \n Salary & Benefits \n\n • £35,000 basic salary\n, • Uncapped commission (OTE £60,000+)\n, • Fully remote working\n, • Flexible working hours (37.5 hours per week)\n, • 23 days holiday, increasing with service\n, • Holiday purchase scheme\n, • Company pension\n, • Life assurance\n, • Employee Assistance Programme\n, • Health & wellbeing benefits\n, • Cycle to Work Scheme\n, • Paid volunteering day\n, • Ongoing training and career development\n\n If you're looking for a role where you can genuinely build relationships, take ownership of your accounts and work for a growing technology business with an excellent reputation, we'd love to hear from you. \n

Account Manager \n Location: Field-based / Home-based \n Salary: £50,000 – £55,000 + Bonus \n Type: Full-time, Hybrid \n \n About the Role \n We are seeking a commercially driven and relationship-focused Account Manager to join a growing client partnerships team within a leading provider of surveying, valuation and panel management services. \n This role sits within a high-performing, close-knit team and will focus on managing and developing a select portfolio of lender and financial services clients. You will play a key role in nurturing relationships, ensuring exceptional service delivery, and identifying opportunities to strengthen and grow accounts. \n This is a client-facing, relationship-led role, ideal for someone who thrives on building partnerships and being out in the market. \n \n Key Responsibilities \n Account Management & Client Relationships \n\n • Manage and develop a portfolio of key lender clients\n, • Act as the primary point of contact for your clients, maintaining strong and trusted relationships\n, • Develop and own individual client account plans, aligned to wider business strategy\n\n Growth & Commercial Awareness \n\n • Support account growth through relationship development, increased allocations, and upselling services\n, • Identify and contribute to new business opportunities within your client base\n, • Participate in client reviews and support more strategic discussions alongside senior stakeholders where required\n\n Client Engagement & Collaboration \n\n • Lead on organising and coordinating client meetings, including setting agendas and preparing materials\n, • Build strong internal relationships to ensure the right expertise is brought into client conversations\n, • Work closely with Relationship Managers and wider leadership to support client strategy\n\n \n Experience & Skills \n Essential \n\n • Proven background in B2B account management or client relationship roles\n, • Strong ability to build rapport and manage stakeholder relationships\n, • Highly organised with the ability to manage multiple accounts effectively\n, • Strong communication and presentation skills\n\n Desirable (Not Essential) \n\n • Experience within financial services, lending, or property-related sectors\n, • Background managing or supporting large/complex client accounts\n\n \n Package & Benefits \n\n • Bonus structure including incentives for new business and retention\n, • Company car allowance\n, • All travel and expenses covered\n, • Pension and additional benefits\n, • Strong progression opportunities as the team continues to grow\n

Field Based Sales Account Manager About The Role\n We’re looking for a driven, field-based sales professional to take ownership of a defined territory within the construction industry. \n In this role, you’ll build credibility as a trusted partner, visiting customers in person and on-site to position solutions that improve productivity, solve challenges and create meaningful impact with every interaction. \n We’re looking for individuals with experience in a B2B sales role, strong commercial instincts, a hands-on mindset and the drive to learn. Full training and support will be provided to help you build your technical knowledge and succeed in the role. \n You’ll manage established customer relationships while actively identifying and developing new business opportunities across a defined region, including Hereford, Worcester and the surrounding areas. \n As a full-time field-based role, you'll need strong organisation and time management skills to effectively plan customer visits, manage your territory and maximise opportunities. What You'll do\n Take ownership of your territory, planning and managing your diary to maximise time with customers through regular visits to sites and business locations across your region. \n Proactively identify and develop new business opportunities through prospecting, cold approaches, pipeline management and consistent follow-up activity. \n Build strong relationships with existing customers, developing accounts and delivering an exceptional customer experience at every stage of the partnership. \n Continue your professional development by building product knowledge, staying informed on market trends and bringing a positive, solution-focused approach to every customer interaction. What You’ll Bring\n This role is ideal for someone with strong sales fundamentals who is looking to step into a more technical, consultative environment with clear support and progression, however typically you will need; \n\n • Experience in a B2B customer facing sales role, with strong ownership skills to deliver outcomes.\n, • Confident and persistent in unlocking new business opportunities, with a natural tendency to follow up and see opportunities through\n, • Excellent organisational skills to plan your visits efficiently, work independently in the territory managing your time and priorities effectively.\n, • Resilience and adaptability, with the confidence to engage with stakeholders at all levels—from Site Operators to Managing Directors.\n, • A solution-oriented approach, with the ability to uncover customer pain points and present tailored, value-driven solutions.\n, • A natural sense of drive, curiosity, and self-motivation to succeed, learn, and grow.\n\n Non Negotiable; \n\n • UK driving licence with no more than 6 points.\n\n Please note: Due to minimum salary thresholds, this role does not qualify for visa sponsorship as per Home Office guidelines What’s In It for You\n We really value our people and we've worked hard to develop a reward package that reflects this. \n Some of our benefits include: \n\n • A competitive base salary and uncapped bonus potential.\n, • Company vehicle and a fuel/charging card.\n, • Extensive onboarding and training process and companywide events in Manchester.\n, • 33 days holiday (inc. Bank Holidays) plus paid days off for great moments in life - your birthday, moving home, getting married and moments where you may need more support – fertility treatment, neonatal birth, home emergency day.\n, • You also have the opportunity to buy additional leave days each year.\n, • Private healthcare, life insurance and wellbeing support.\n, • 6% pension contribution.\nWhy Hilti\n Hilti is a global leader in construction innovation, with more than 34,000 team members across 120 countries. Guided by our purpose, Making Construction Better, we’re driven to keep learning, growing, and finding new ways to make a lasting impact. Here, you’ll be empowered to use your strengths, work with a global and inclusive team, and take on meaningful challenges. At Hilti, you’ll have the chance to make your ideas, achievements, and growth real through purpose, passion, and teamwork. Commitment to Inclusion\n At Hilti, inclusion is a key focus in how we work, lead, and grow together. We are committed to embracing diversity of thought and creating an environment that is inclusive of everyone, everywhere. We continuously strive to ensure every voice is valued and every team member feels empowered to contribute. By building on this foundation, we strengthen our teams, our innovation, and our impact, making construction better together. \n 1. We are committed to having all applications reviewed by a human and while nobody is infallible, we stand by our people centric approach to everything we do \n 1. Once you submit your application you can expect to receive automated notifications from our system (triggered by our recruiting team) \n 1. Applications that do not make it to the interview stage (with a hiring manager) will not receive personalized feedback. \n 1. Our end-to-end recruitment process (including evaluation time and interviews) may last between 3 and 6 weeks. You can expect to hear back from us within 2-3 weeks (on average) regardless of outcome \n 1. We wish you the best in your application process. Check out our career frequently asked questions for application and interview tips.

\n\n This is an exciting opportunity to join the Client Experience team, a central, client-facing function responsible for driving strategy, performance and relationships across key accounts. You will act as the primary point of contact for clients, leading on campaign strategy and delivery across a broad range of channels.\n\n \n Client Details \n \n\n With a strong UK presence and a growing Manchester office, they partner with clients across sectors including property, retail, healthcare and eCommerce, delivering integrated, multi-channel campaigns across both digital and offline media.\n\n\n Their culture is collaborative, people-first, and built around empowering individuals to take ownership, develop their careers and make a meaningful impact.\n\n \n Description \n \n\n • Manage the day-to-day running of client accounts, ensuring activity aligns to objectives and delivers measurable results\n, • Act as the main point of contact for clients, building strong, trusted relationships\n, • Lead client meetings and presentations, providing strategic recommendations and performance insights\n, • Translate client briefs into effective multi-channel marketing strategies\n, • Collaborate with internal specialists across:\n \n, • Paid Search\n, • Paid Social (Meta)\n, • SEO\n, • Programmatic\n \n, • Oversee campaign performance, ensuring high-quality delivery across digital and offline channels\n, • Identify growth opportunities, including upsell and cross-sell across services\n, • Use data, insights and market trends to optimise performance and challenge thinking\n, • Support and mentor junior team members where appropriate\n\n \n Profile \n \n Essential: \n\n • Experience managing client relationships within a marketing or media environment\n, • Strong understanding of performance marketing and multi-channel campaigns\n, • Confident leading client meetings and presenting strategic recommendations\n, • Excellent communication, organisation and stakeholder management skills\nDesirable:\n\n, • Experience working within a media or digital agency\n, • Exposure to property, B2C or automotive sectors\n, • Experience with acquisition-led campaigns (rather than CRM-focused)\n, • Knowledge of third-party platforms such as property portals or affiliates\n\n \n Job Offer \n \n\n • Office based in Salford Quays, with excellent transport links (on-site parking). You would be working with a vibrant team of 50 employees in Manchester, with a collaborative and social culture. They hold regular company-funded socials and a strong emphasis on team engagement.\n, • Competitive salary ranging from £35,000 to £40,000 GBP per annum.\n, • Permanent position within a respected organisation in the Media & Agency industry.\n, • Supportive company culture that values innovation and results.\n, • Benefits package to be confirmed upon offer.\n, • Ongoing training and development.\n, • A collaborative, supportive culture with strong team spirit.\n\n If you are passionate about performance marketing and ready to make an impact, we encourage you to apply for this exciting role!

Account Manager – Major Supermarket Account \n £40,000 - £50,000 plus market leading benefits \n Manchester – Hybrid Working \n \n Our client, a FTSE100 supplier to the retail industry now has an exciting opportunity for an Account Manager to join their team managing a major supermarket account. \n \n What can our client offer? \n \n\n • A competitive salary \n, • A comprehensive benefits package including 25 days annual leave (plus the option to buy more), pension, bonus and much more. \n, • Hybrid working (2 days at home, 3 days in office). \n, • Excellent career progression opportunities. \n\n \n Job Purpose: \n \n To manage the customer by delivering engagement and value in your role ensuring your allocated customers are receiving a service that meets and exceeds their contractual requirements. To manage multiple internal and external contacts developing strong relationships, working proactively, with a problem solving and growth mindset. Taking accountability and shared responsibility for delivering customer satisfaction linked to the companies value proposition. \n \n Key Accountabilities: \n \n Manage the customer through: \n\n • Creation and delivery of business plans i) internal and ii) external\n, • Create and deliver customer value proposition ensuring a value-add experience for your allocated customer(s)\n, • To engage with our customer and internal stakeholders to become the voice of the customer within the company\n, • To deliver commercial value for our customers whilst delivering inline with contractual frameworks for the company\n, • To identify, manage and convert opportunities into growth\n, • Line management, as applicable, ensuring support and development within the line management structure including setting of clear objectives and regular 1.2.1’s\n\n \n General Duties include: \n\n • New Business/opportunities/GAP analysis\n, • Definition and delivery of customer Business plan ensuring updated on rolling basis\n, • Definition and delivery of customer specific value proposition, updating regularly\n, • Delivery of Engagement plan\n, • Account administration including pipeline, updating of business plan, definition of internal and external account objectives and actions\n, • Account growth; sales and margin enhancement\n, • Ways of working enhancement and evolution\n, • Internal communication to ensure clear understanding of the customer’s needs and a one-team approach\n, • Customer-facing communication ensuring visibility of issues, resolutions, value-adds, the value proposition and measurement against clear, agreed joint priorities.\n, • Customer engagement - KPI's, meetings, store visits\n, • New product enquiries/quotations\n, • Allocation agreement/upload\n, • Budget/Flash forecasting\n, • Category reviews\n, • Price increase/decrease management (inc. SPE's)\n, • Contractual execution - including savings management\n\n \n Skills Required: \n \n\n • Proven track record of relationship management with an ability to influence.\n, • Experience of working to tight deadlines and delivering KPI’s or contractual requirements.\n, • Proven track record of managing and delivering growth within an existing customer relationship.\n, • Strong attention to detail with a drive for a positive customer experience.\n, • An understanding of business planning.\n, • Comfortable with the usage, presentation and analysis of data.\n, • Relevant working experience ideally gained in a retail environment, preferably in similar / transferable roles\n, • Line management as applicable\n\n \n Apply online or for further information please contact one of our specialist consultants quoting reference number: NJR16800

Customer Care Advisor | Manchester City Centre | £27,000 - £30,000 DOE \n Hours: Monday - Friday, 9am - 5pmHybrid Working - 2 days office based, 3 days from home We are currently recruiting on behalf of a fast-growing fashion brand for an experienced Customer Care Advisor to join their expanding team.This is an exciting opportunity to join a scaling e-commerce business where customer experience is at the forefront of everything they do. The successful candidate will play a key role in delivering a first-class service and maintaining excellent customer satisfaction and Trustpilot reviews. \n Customer Care Advisor Key Responsibilities: \n\n • \n Managing all customer email enquiries in a professional and timely manner \n • \n Handling refunds, returns and exchanges efficiently \n • \n Resolving customer complaints with empathy and a solution-focused approach \n • \n Responding to delivery and order tracking enquiries \n • \n Supporting customers throughout their full online purchasing journey \n • \n Maintaining and improving customer satisfaction and Trustpilot ratings \n • \n Liaising with internal teams and couriers to resolve customer issues quickly \n • \n Updating customer records accurately across internal systems \n • \n Identifying recurring customer issues and suggesting process improvements \n • \n Ensuring all SLAs and response time targets are consistently achieved \n • \n Providing a personalised and positive customer experience with every interaction \n • \n Supporting during peak trading periods and product launches \n\n Customer Care Advisor Skills Required: \n\n • \n Previous experience within a customer service role \n • \n Experience working within an e-commerce environment would be advantageous \n • \n Confident handling high volumes of customer enquiries \n • \n Excellent written communication skills and attention to detail \n • \n Experience using Shopify \n • \n Experience using Gorgias is highly desirable, although not essential \n • \n Strong problem-solving skills and the ability to remain calm under pressure \n • \n A proactive and positive attitude with a genuine passion for customer experience \n\n Customer Care Advisor Benefits: \n\n • \n Hybrid working - 3 days working from home \n • \n 20 days holiday + birthday off + bank holidays \n • \n NEST pension scheme \n • \n Volunteer days \n • \n Opportunity to join a growing brand with ambitious expansion plans \n • \n Supportive and collaborative team environment \n\n This is a fantastic opportunity for a customer-focused professional looking to join a brand that is truly going places and make a real impact within a growing business. \n BH36183

Customer Service Advisor 📍 Manchester City Centre 💰 £25k Basic Salary 💸 Up to £30,000 On Target Earnings 🕒 Monday - Thursday 9:00am - 5:30pm | Friday 10:00am - 4:00pm ❌ No Weekends 🌴Fab holidays and other benefits About the Company We're proud to be partnering with a highly respected international business that operates across more than 100 countries worldwide. Part of a larger US owned organisation, this business has built an outstanding reputation within its sector through exceptional customer service, long-standing partnerships and a genuine commitment to employee development. This is a business where people stay, develop and build long-term careers. The Opportunity Due to continued growth, we're recruiting for a Customer Service Advisor / Renewals Advisor to join a highly skilled team responsible for supporting existing customers. You'll be speaking with customers whose existing products are nearing renewal, helping them understand their options, answering questions and ensuring they receive the most suitable outcome for their needs. Handling inbound and outbound calls with existing customers Managing customer renewals, upgrades and amendments Providing information and guidance on available products Understanding customer requirements and recommending appropriate solutions Maintaining high levels of customer satisfaction and compliance Building rapport and trust with customers Accurately updating customer records and systems Working towards individual and team performance targets What We're Looking For Previous experience within a telephone-based customer service role Alternatively, experience within renewals, retentions, account management or sales Excellent communication and relationship-building skills A customer-first mindset Strong attention to detail Professional and confident telephone manner * Ability to work in a regulated environment If you're looking for a customer focused role within a stable, growing business that genuinely invests in its people, we'd love to hear from you

Customer Support Advisor / Contact Centre Customer Service Agent \n A great opportunity for a Customer Support Advisor / Contact Centre Customer Service Agent to join this fast-growing fibre broadband provider, supporting customers with onboarding, broadband technical issues, billing queries and service delivery while providing excellent customer service and troubleshooting support. \n If you’ve also worked in the following roles, we’d also like to hear from you: \n Call Centre Customer Service Assistant, Technical Support Advisor, Broadband Helpdesk Advisor, Contact Centre Advisor, Service Desk Advisor \n \n SALARY: £26,228 per annum + Benefits \n LOCATION: Altrincham, Greater Manchester, North West England (100% Office Based Monday to Friday) \n JOB TYPE: Full-Time, Permanent \n WORKING HOURS: 37.5 Hours Rota Based (Core Working Hours: Monday to Friday 8am–8pm, Every Other Weekend Saturday 10am–5pm, Sunday 10am–3pm \n \n JOB OVERVIEW \n We have a fantastic new job opportunity for a Customer Support Advisor / Contact Centre Customer Service Agent, joining a growing team where you will support customers with queries and provide first-class service. \n As a Customer Support Advisor / Contact Centre Customer Service Agent you will handle technical broadband enquiries, manage onboarding tasks and resolve issues through diagnostics, fault finding and troubleshooting. \n In your role as a Customer Support Advisor / Contact Centre Customer Service Agent you will contribute to a positive customer experience by managing cases, coordinating equipment requests and ensuring service issues are resolved quickly and efficiently. \n \n APPLY TODAY \n Ready to make your next career move? Apply Now for our Recruitment Team to review. \n \n DUTIES \n Your duties as the Customer Support Advisor / Contact Centre Customer Service Agent include: \n\n • Responding to Enquiries: handling customer queries via phone, email and ticketing systems\n, • Technical Troubleshooting: diagnosing and resolving broadband faults, adopting a first-call resolution approach\n, • Managing Billing Queries: processing service credits, adjustments and payable charges\n, • Coordinating Equipment: arranging replacement routers or other devices and dispatching orders\n, • Case Managing Issues: owning complex cases and keeping customers updated\n, • Engineer Liaison: responding to engineer requests, troubleshooting and escalating errors\n, • Communications: sending SMS maintenance alerts and service updates\n\n \n CANDIDATE REQUIREMENTS \n\n • A friendly, articulate communicator able to build rapport and demonstrate empathy\n, • Experience in a customer support or contact centre / call centre environment\n, • Telecoms experience is essential\n, • Experience with technical troubleshooting or an interest in technology\n, • GCSEs (or equivalent) in English and Maths\n, • Comfortable working in a phone-based environment on a rota including weekends and Bank Holidays\n\n \n BENEFITS \n\n • Smart casual dress code\n, • Free access to gym facilities\n, • Access to a financial wellbeing platform (on successful completion of probationary period)\n, • Brand new office with excellent transport links\n, • Supportive team culture, growth and career progression\n\n \n HOW TO APPLY \n To be considered for this job vacancy, please submit your CV to our Recruitment Team who will review your details. CV’s of Job Applicants meeting this requirement will be submitted to our Client for consideration. By submitting your job application to us you are hereby giving us your express consent to submit your details to our Client for this purpose. \n JOB REF: AWDO-P14865 \n Full-Time, Permanent Telecoms Call Centre Jobs, Careers and Vacancies. Find a new job and work in Altrincham, Greater Manchester, North West England. Multi-Job Board Advertising and CV Sourcing Recruitment Services provided by AWD online. \n AWD online specialise in sourcing candidates and advertising vacancies on multiple job boards for companies on a non-commission basis. AWD online operates as an employment agency. \n AWD-IN-SPJ