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A growing insurance operations team is looking for a Complaints Specialist to take ownership of a key function within a modern, customer-focused claims environment. This role suits: • An experienced complaints or quality assurance specialist seeking full ownership and autonomy, • A senior claims professional looking to specialise and help build a function from the ground up What you’ll be doing: • Managing complaint investigations end-to-end, • Reviewing outcomes, customer journeys, and regulatory considerations, • Building and improving processes, templates, and workflows as the function develops, • Supporting operational teams with complaint handling best practice, • Identifying trends, root causes, and performance insights, • Working with internal stakeholders and external partners, • Maintaining accurate audit, compliance, and reporting standards What we’re looking for: • 2+ years’ experience in insurance complaints, QA, customer resolutions, or regulatory/compliance roles, • Strong written communication and decision-making ability, • Comfortable working independently in a fast-paced environment, • Data-aware with an ability to interpret trends and performance metrics, • Organised, proactive, and customer-focused mindset, • Leadership, coaching, or mentoring exposure is a plus, • Experience in scaling or evolving operational environments is beneficial What’s on offer: • Competitive salary, • Performance-related bonus, • Benefits package including healthcare and pension, • 28 days annual leave, • Strong progression opportunities, • Exposure to a modern, technology-enabled claims environment UK or Ireland work authorisation required. For a confidential discussion, feel free to message directly.

We are looking for a Ventilation Service/Validation Engineer to join the Projects Team at Thermatic Technical FM. We are looking for a Ventilation Service/Validation Engineer to join the Critical Environments team at Thermatic Technical FM. As a Thermatic Technical Service/Validation Engineer you will be responsible for delivering critical ventilation validation and Verifications to HTM 03-01 and other relevant British Standards. The Benefits: • 33 days holiday (inc bank holidays) + a day off on your Birthday, • Auto-enrolment Pension, • Death in Service Insurance @ 4 X salary, • Extensive Healthcare & Wellbeing provisions including:, • Private Medical Insurance (no excess), • Dental & Optical cash back scheme, • Employee Assistance Programme, • Access to virtual GP support, • Health discounts, • Access to annual health screening, • Enhanced Family Leave policies, • Free parking, • Company events, • Gym facilities onsite, • Referral bonus, • Employee of the Month awards, • Long Service Awards Hours & Location of Work: Main location - this is a fully mobile role covering a national scale. Regular hours of work - Monday to Friday, 8am to 5pm - 40- hour working week. Whilst this is our company’s standard working week, our clients require out-of-hours maintenance so early starts/late finishes, weekend and night works are to be expected. Skills, Experience & Qualifications: • Computer literate in Microsoft office, • Ability to escalate and manage quickly and effectively., • CSCS Card, • HTM 03-01 (V) AP or CP Qualification, • Strong communication skills, • Collaborative approach to working, • Attention to detail and strong organizational skills, • Time management skills, • Outstanding problem-solving skills to address customer complaints or needs, • An updated understanding of consumer behavior, • Strong customer service and interpersonal skills to deal with different customers and departments within the business, • Multitasking and time management skills to manage multiple customers and tasks at the same time, • Experience of working in a customer-focused environment, • Previous experience and technical awareness in a similar industry, knowledge or qualifications in HTM 0301, and familiarity with IPS/UPS, Surgical operating lights, and medical gas systems would be desirable. Responsibilities: • Execution of Installation and Operational Qualification Protocols, • Validation/Verification of new and existing HVAC systems, • Validation/Verification of Operating theatres to HTM 03-01, • Validation/Verification of Clean Rooms to ISO 14644, • Validation/Verification of LEV systems, • Ensuring equipment operates to Specification, • Investigating and fault finding on site when failures occur, • Developing and maintaining working relationships with new and existing clients and site teams, • Supporting the development of the Service Department, • Filter integrity testing (DPC testing), • Measurement of air supply/extract rates, • Measurement of air change rates, • Measurement of air velocities, • Measurement of pressure differentials, • Sampling for airborne particles, • Sampling for airborne microbial contamination, • Surface sampling for microbial contamination Our People We’re a business built on people and it’s the people that make us different from other companies. If you believe your skills and experience can bring value to this role then we'd love to hear from you. We’re a diverse group and encourage our people to be independent thinkers and collaborative doers to create a supportive culture full of passion. We provide opportunities for growth and development across our organisation through apprenticeships, professional qualifications, management training, and on the job learning. As a business that is continually growing, we’re looking to attract the best talent in the industry to grow our workforce and join our combined efforts towards our goals. Thermatic Group is an Equal Opportunities employer and takes is responsibilities relating to Equality, Diversity, & Inclusion seriously. For further information, you can request a copy of our Equality, Diversity & Inclusion Policy. Guaranteed Interview Commitment – We have made a commitment to improve employment opportunities for ex-military personnel. Therefore, you will be guaranteed an interview if you meet both the criteria for the commitment and the essential job role criteria.

This is an excellent opportunity for an experienced complaints handler who enjoys problem-solving and thrives in a fast-paced, customer-focused environment. Minimum of 2 years’ experience in complaints handling or dispute resolution. Customer Service Advisor (Complaints Handling) £32,000 - £33,5

A global leader in financial services are looking for a Complaints Handler to join a newly created team in their Manchester office. Investigate and resolve complaints received for clients, attempting early resolution of the complaint where appropriate. Escalate any high priority or high risk complai

Customer Service Advisor / Retention Agent Join a growing fast-growing fibre broadband provider as a Customer Service Advisor / Retention Agent supporting customers who are thinking of leaving, moving home or changing their package, while delivering excellent customer service and strong commercial outcomes. If you’ve also worked in the following roles, we’d also like to hear from you: Retention Advisor, Loyalty Advisor, Contact Centre Sales Advisor, Customer Retention Advisor, Telesales Executive, Telecommunications Executive, Customer Retention Specialist, Customer Service Agent, Contact Centre Adviser, Customer Relationship Executive, Customer Relationship Advisor SALARY: £25,000 per annum + Uncapped Commission (£5,000 OTE) + Benefits LOCATION: Altrincham, Greater Manchester, North West England (100% Office Based Monday to Friday) JOB TYPE: Full-Time, Permanent WORKING HOURS: 37.5 Hours Rota Based (Monday to Friday 8am–6pm, plus every other Saturday 10am–5pm) Multiple Jobs Available JOB OVERVIEW We have a fantastic new job opportunity for a Customer Service Advisor / Retention Agent to join a fast-growing telecommunications organisation. As a Customer Service Advisor / Retention Agent you will manage inbound customer enquiries, using strong communication, negotiation and customer service skills to retain customers and recommend suitable broadband packages. The Customer Service Advisor / Retention Agent will play a key role in reducing churn, improving customer loyalty and protecting revenue through effective objection handling, relationship management and commercial awareness. You will work within a busy call centre environment, supporting customers with cancellations, home moves and package changes while delivering a positive customer experience. APPLY TODAY Ready to make your next career move? Apply Now for our Recruitment Team to review. DUTIES Your duties as the Customer Service Advisor / Retention Agent include: * Responding to Retention Enquiries: Handling inbound calls from customers considering cancelling or changing services * Understanding Customer Needs: Identifying concerns, motivations and reasons for contact * Re-contracting and Upgrades: Discussing renewal options, packages and promotional offers * Customer Retention: Using negotiation and objection handling to retain customers and reduce churn * Moving Home Support: Assisting customers with transferring services to new addresses * Case Management: Managing complex cases and providing regular customer updates * Commercial Awareness: Balancing customer satisfaction with revenue protection and business outcomes * System Administration: Updating CRM systems, processing changes and recording accurate data CANDIDATE REQUIREMENTS * A friendly and confident communicator with strong interpersonal skills * Previous experience in a retention, telesales or customer service call centre role * Telecommunications experience is highly desirable * Experience handling objections, complaints or difficult conversations * Strong negotiation skills and a results-driven approach * Good IT skills with experience using CRM systems and databases * GCSEs in English and Maths or equivalent * Comfortable working in a phone-based environment on a rota including weekends and Bank Holidays BENEFITS * Uncapped commission scheme linked to retention and performance * Smart casual dress code * Free access to gym facilities * Access to a financial wellbeing platform (on successful completion of probationary period) * Brand new office with excellent transport links * Supportive team culture, growth and career progression HOW TO APPLY To be considered for this job vacancy, please submit your CV to our Recruitment Team who will review your details. CV’s of Job Applicants meeting this requirement will be submitted to our Client for consideration. By submitting your job application to us you are hereby giving us your express consent to submit your details to our Client for this purpose. JOB REF: AWDO-P14613 Full-Time, Permanent Telecoms Call Centre Jobs, Careers and Vacancies. Find a new job and work in Altrincham, Greater Manchester, North West England. Multi-Job Board Advertising and CV Sourcing Recruitment Services provided by AWD online. AWD online specialise in sourcing candidates and advertising vacancies on multiple job boards for companies on a non-commission basis. AWD online operates as an employment agency. awd online | ___ AWD-IN-SPJ

Repairs Manager 3 months £275- 300 day rate Trafford/ Hybrid Hamilton Woods Associates have been engaged to recruit to a Repairs Manager on an exclusive basis to join a social housing provider to lead their responsive repairs team on an initial temporary basis. There is scope for the role to become permanent. A minimum of one day a week will be required in their offices. Duties of the Repairs Manager include: Providing operational leadership to a team of x12 Trades Operatives, ensuring the delivery of an efficient reactive repairs service to social housing tenants Leading on system, data and process improvements Driving the achievement of all repairs KPIs, implementing targeted interventions where required Overseeing the leadership of trade operatives, subcontractors and associated resources Ensuring safe, efficient and value for money service delivery Acting as the escalation point for complex repairs and customer complaints, ensuring thorough investigation and resolution Requirements of the Repairs Manager include: Previous experience leading an efficient repairs service Track record of leading and managing teams within a similar environment Experience of budget management To be considered for this exciting role, please contact Bethan Hall- Associate Director at Hamilton Woods or apply online with a covering note of your experience and suitability referencing the job ID number. Due to the exceptionally high level of applications if you have not heard back from HWA within 7 - 10 days, it is regrettable that we cannot respond to all applicants, and please assume your application has been unsuccessful

Introduction At Pen, we don’t just underwrite risk, we unlock possibility. We’re a dynamic underwriting and distribution business backed by the strength of Gallagher and powered by a belief that every challenge has a solution. With entrepreneurial energy, niche expertise, and a bold growth mindset, we’re transforming what it means to be an MGA in today’s insurance landscape. Whether you’re shaping new products, solving complex problems, or collaborating across teams, your ideas and initiative will help deliver smarter solutions for our clients—and move the industry forward. Here, agility meets stability. Creativity meets execution. And your career meets real opportunity. At Pen, we champion innovation, value accountability, and thrive on building something better together. If you’re looking to join a team that’s rewriting the future of underwriting, we’d love to hear from you. Overview We are seeking a dedicated and experienced Claims Handler to manage a caseload of Social Housing Property claims. The ideal candidate will have some experience dealing with Property Claims and preferably some experience with Social Housing Claims. This role requires strong stakeholder and relationship management skills, the ability to handle complaints and vulnerable customers, and excellent organizational and communication skills. How you'll make an impact Responsibilities: • Claims Management - Handle a caseload of Social Housing Property claims from inception to resolution, ensuring timely and accurate processing., • Stakeholder Engagement - Manage relationships with various stakeholders including brokers, managing agents, and other parties with differing needs and requirements., • Customer Service - Address complaints and support vulnerable customers with empathy and professionalism., • Communication - Confidently handle inbound and outbound telephone calls, providing clear and concise information., • Organization - Prioritize and manage your workload effectively in a fast-paced environment., • Documentation - Maintain accurate records and documentation for all claims handled., • Empathetic and patient, especially when dealing with vulnerable customers., • Proactive and able to work independently., • Strong problem-solving skills and attention to detail., • Adaptable and able to manage multiple tasks simultaneously. About You • Experience dealing with Property Claims., • Experience with Social Housing Claims is preferable., • Strong stakeholder and relationship management skills., • Ability to handle complaints and support vulnerable customers., • Excellent organizational skills and the ability to prioritize tasks., • Confidence in handling inbound and outbound telephone calls., • Ability to thrive in a fast-paced environment., • Good writing skills are essential., • Proficiency in Microsoft Office tools and claims handling systems #LI-ET1 Compensation and benefits On top of a competitive salary, great teams and exciting career opportunities, we also offer a wide range of benefits. Below are the minimum core benefits you’ll get, depending on your job level these benefits may improve: • Minimum of 25 days holiday, plus bank holidays, and the option to ‘buy’ extra days, • Defined contribution pension scheme, which Gallagher will also contribute to, • Life insurance, which will pay 4x your basic annual salary, which you can top-up to 10x, • Income protection, we’ll cover up to 50% of your annual income, with options to top up, • Three fully paid volunteering days per year, • Employee Stock Purchase plan, offering company shares at a discount, • Share incentive plan, HMRC approved, tax effective, stock purchase plan, • Critical illness cover, • Discounted gym membership, with over 3,000 gyms nationally, • Season ticket loan, • Access to a discounted voucher portal to save money on your weekly shop or next big purchase, • Emergency back-up family care Inclusion and diversity (I&D) is a core part of our business, and it’s embedded into the fabric of our organisation. For more than 95 years, Gallagher has led with a commitment to sustainability and to support the communities where we live and work. Gallagher embraces our employees’ diverse identities, experiences and talents, allowing us to better serve our clients and communities. We see inclusion as a conscious commitment and diversity as a vital strength. By embracing diversity in all its forms, we live out The Gallagher Way to its fullest. Gallagher is Disability Confident Committed. We have pledged to make sure our recruitment process is inclusive and accessible, in addition to supporting our existing employees with any long-term health conditions or disabilities. We understand that applicants may have disabilities, if you do, you may find some parts of the recruitment process more challenging than others. Don’t worry, we’re here to help, however, we can only do this if you let us know. Should you require reasonable adjustments to your application, please get in touch with ___ . If you’d prefer to speak on the phone, please request a call back, leaving details, so we get in touch. Our employing entity, Arthur J. Gallagher Services (UK) Limited, is proud to be accredited as a Living Wage employer with the Living Wage Foundation. We are committed to diversity and opportunity for all and are opposed to any form of less favourable treatment on the grounds of gender or gender identity, marital status, civil partnership status, parental status, race, ethnicity, colour, nationality, disability, sexual orientation, religion/ belief, age and those with caring responsibilities. Gallagher believes that all persons are entitled to equal employment opportunity and prohibits any form of discrimination by its managers, employees, vendors or customers based on race, color, religion, creed, gender (including pregnancy status), sexual orientation, gender identity (which includes transgender and other gender non-conforming individuals), gender expression, hair expression, marital status, parental status, age, national origin, ancestry, disability, medical condition, genetic information, veteran or military status, citizenship status, or any other characteristic protected (herein referred to as “protected characteristics”) by applicable federal, state, or local laws. Equal employment opportunity will be extended in all aspects of the employer-employee relationship, including, but not limited to, recruitment, hiring, training, promotion, transfer, demotion, compensation, benefits, layoff, and termination. In addition, Gallagher will make reasonable accommodations to known physical or mental limitations of an otherwise qualified person with a disability, unless the accommodation would impose an undue hardship on the operation of our business.

Our client, a well-established and growing food manufacturer, is seeking a proactive and detail-oriented Quality Supervisor to strengthen their Technical & Quality team as the business continues on an exciting growth trajectory. Reporting directly to the Quality Manager, you will play a key role in maintaining the highest standards of food safety, legality, and quality across the site, while also stepping up in the Quality Manager's absence. Key Responsibilities -Support the Technical & Quality team in day-to-day quality activities across the factory -Implement, maintain, and review HACCP systems throughout the site -Ensure all products meet required quality, food safety, BRC, and retailer standards -Maintain audit readiness across the factory at all times -Investigate non-conformances, corrective actions, and customer complaints -Assist with third-party audits, retailer visits, and site inspections -Drive continuous improvement within quality systems and processes -Promote a strong food safety and quality culture throughout the business Requirements: -Proven experience within a similar Quality Supervisor / QA role in food manufacturing -Strong working knowledge of BRC standards and retailer requirements -HACCP trained with practical implementation experience -Experience working with quality management systems -Excellent communication and organisational skills -Ability to work collaboratively across departments and lead by...

Advancing People - Recruitment Specialists are now recruiting for a remote Insurance Claims Complaints Specialist to join a VC Backed Tech company who are using AI to help insurers process Claims in record time.

NJR Recruitment are proud to be partnering exclusively with a well-established Norwegian insurer to recruit an Insurance Complaints Handler for their growing Manchester team. Responsibilities of the Insurance Complaints Handler:.

Were looking for a highly skilled, customer-obsessed VIP Customer Service Agent to provide world-class service and issue resolution to some of our most complex and highly sensitive customers. As part of our VIP Customer Hub, youll be tasked with assessing and investigating customer complaints. Youll

You will be working as part of a dedicated team to manage high quality accommodation and services whilst providing assistance to customers. You will be the first point of contacts for the premises, responding to all enquiries via phone, email or in person. You will maintain the safety and security of customers, colleagues, visitors, contractors as well as the premises, and equipment. What youll be doing You will provide assistance or guidance to customers; supporting them to fulfil the terms of their occupancy agreement; You will encourage feedback from customers, recording and responding to any complaints and compliments; You will ensure any safeguarding concerns are promptly dealt with and appropriate action is taken in line with Great Places procedures; You will actively ensure the security of the building, , conduct health and safety inspections, and report communal repairs through appropriate channels. You will follow financial procedures and take responsibility for all monies held and received; You will be responsible for communal cleaning and void cleaning, along with the wider team. What youll need Qualified to minimum level 2 in English and Maths Evidence of IT skills Experience of providing a customer facing, front line service in a busy environments whilst maintaining a courteous and helpful manner. The ability to develop, and project, a positive image of Great Places through interpersonal, written and verbal communication skills. Ability to complete tasks in an accurate and timely manner when working under pressure and maintaining attention to detail. Effective liaison with colleagues and other stakeholders to give or find information to resolve problems. Use of the relevant range of Microsoft Office applications and IT systems What we will give you in return for your hard work and commitment Pension DC Scheme (up to 10% contribution from both colleague and Great Places) WPA Healthcare auto enrolled at no contribution level with £1250 of savings available- option to increase & add on family members The Market Place High street, restaurant & supermarket discounts, gym memberships, cycle to work, smart tech loans and much more Annual Leave Start at 26 days annual leave, increasing up to 30 days within 5 years Bank Holidays Reward & Recognition You Count Rewards are individual rewards for going above & beyond Help with transport We offer season ticket loans, an affordable way to purchase season tickets for public transport at discounted rates . Wage Stream You can access savings opportunities and early access to wages At Great Places we believe the wellbeing of our colleagues is vital to enable them to deliver to great services, all your benefits can be used inside and outside of work. Great Places Housing Group is committed to safeguarding and promoting the welfare of children, young people and adults and expects all our colleagues to share this commitment. All successful applicant(s) will be subject to an enhanced criminal records background check (Child and Adult Workforce, Child Barred List).

BURGERS & FRIES AND INCREDIBLE CAREERS! We're the burger restaurant with the uncomplicated formula: burgers and fries cooked to perfection, with no frozen ingredients. And we've stuck to the same 'perfect and serve' philosophy since our family business began in 1986. In every restaurant, you'll find talented Shift Managers and you will be responsible for supporting the General and Assistant Managers to ensure that every shift is run to Five Guys standards and that every customer leaves the restaurant feeling better than when they arrived. Our Shift Managers are there to demonstrate leadership, coaching and direction to the team and bringing our values to life for their team and our customers. REWARDS • An achievable bonus scheme worth up to 10% of annual salary, • An additional Secret Shopper bonus worth up to £2,000, • Long service Love2Shop voucher reward - 5 years £500, 10 years £1,000, • 28 Days paid holiday, • Paid breaks, • Free burgers, fries and shakes while on shift, • Life assurance, • All employees get access to Stream. The financial wellbeing app with simple-to-use, flexible benefits built around your pay.OTHER AWESOME PERKS, • Days out and social events, • Team competitions - Fry Cup and Olympics, • Five Guys Perks - employee discount program, • Access to wellbeing support and employee assistance programme (EAP), • Development opportunities to grow a career with us!, • Enhanced Maternity & Paternity Leave, • Pension schemeAS A SHIFT MANAGER, YOU'LL BE RESPONSBILE FOR, • Our people - Leading from the front and being hands-on, working on the line and on the dining area, • Supporting the General Manager in the delivery of perfect burgers and fries while providing a above & beyond experience for your team and customers, • Creating an awesome working environment where people are happy to come to work and have fun while leading with our Values - Competitive, Enthusiastic, Family, Get It Done and Integrity, • Ensuring every customer is delighted with their order and their Five Guys experience - You will deal with complaints promptly in an open and honest way, • You will ensure that each shift runs as smoothly as possible and that our values form part of your shift managementWHAT YOU BRING TO THE TABLE, • Experience: Ideally, you have at least 1 year of management experience in a similar role within a high-volume hospitality or QSR environment. You know what it takes to run a busy shift and keep the energy high, • Customer Satisfaction: You are obsessed with the guest experience and have the numbers to prove it. You have a track record of driving customer satisfaction scores, increasing engagement, and consistently delivering excellent Mystery Shopper results and positive reviews, • Financial Responsibility: You understand the basics of running a profitable shift, managing crew breaks, minimising food waste, and deploying the team effectively during the rush, • Leadership Skills: You are a natural motivator who enjoys being hands-on. You lead by example and know how to get the best out of the Crew during a busy service, • Operational Excellence: You have a good working knowledge of Food Hygiene and Health & Safety standards and know how to enforce them on the line, • Flexibility: You are available to work a variety of shifts, including evenings, weekends, and holidays INCREDIBLE CAREERS WITH FIVE GUYS, • If you are ambitious and want to grow - we can provide you with support and the right tools to build a career with us, • Your next step would be an Assistant Manager, • Five Guys isn't just a job - it can be a career!

Responsibilities * Deliver exceptional service to our customers by sharing product knowledge, creating a memorable experience and effectively managing complaints when they arise.Excite and motivate other colleagues in your department, by sharing your knowledge of your brand, communicating stories of

Arch in Manchester is looking for an experienced compliance and complaints handling professional to ensure regulatory adherence and enhance customer outcomes.

Arch Insurance in Manchester seeks a professional to promote a culture of compliance and manage complaints effectively.The ideal candidate will have strong analytical skills and the ability to resolve issues, ensuring that complaints are handled in line with company procedures.Experience in the insu

Assist in the coordination of the compilation of complaints handled by TPAs with delegated complaints handling, reviewing such complaints where referrals have been made by TPAs. Support the Complaints Manager in providing an accurate and insightful complaint data suite and reporting, working with th

The post holder will assist with the coordination of all incidents and complaints within the Directorate assisting in the management of the Team Management Review system maintaining up to date progress records and service actions. We provide inpatient and community-based mental health care for peopl

As a Team 247 Inbound Complaints Executive you’ll spend your days helping to deliver fair outcomes for customers who have complaints, queries, or issues to resolve. Responding to and resolving both non‑regulated and regulated complaints cases. Bringing complaints to a conclusion and drafting fi

Complaints Handler - Financial Services (Remote). We are seeking highly motivated and customer-focused individuals to join our team as Complaints Handlers within a regulated financial services environment. Must have minimum 12 months complaints experience in a financial services environment.

The role involves conducting food hygiene inspections, investigating complaints, and ensuring compliance with food safety regulations. Stonehouse Recruitment is seeking an experienced Food Safety Officer to support a Local Authority in Greater Manchester. Candidates should have previous experience i

Bruin is seeking a Complaints Handler to join their newly formed team in Manchester. The successful candidate will investigate and resolve complaints, ensuring compliance with regulatory requirements such as CASS and GDPR.

CCA Recruitment Group is seeking a Complaints Handler to join their fully remote team. Candidates must have at least 12 months of complaints handling experience. Responsibilities include investigating customer complaints, ensuring compliance, and delivering high-quality service.

Food Safety and Quality Specialist in Salford, UK. This role involves managing food safety systems to ensure compliance with BRCGS standards and acting as the primary contact for audits and customer complaints.

Asa Regulated Complaints & FOS Manager, you’ll take ownership of all FCA-regulated and Financial Ombudsman Service (FOS) complaints, ensuring they are handled fairly, consistently and in full compliance with FCA DISP requirements. You’ll act as the key point of expertise for regulated complaints

Co-op Digital is seeking a CBS Adviser - Complaints Specialist to manage customer complaints in Manchester.

Independent Office for Police Conduct in Sale is seeking a Casework Manager to assess police investigation reviews on serious complaints.

Please note, this part time sales advisor position is a six-month fixed-term contract, with an immediate start date. Confidently handle customer enquiries, complaints, and after-sales support to ensure satisfaction and loyalty. Stay informed on product launches, promotions, competitor activity, and

A global leader in financial services are looking for a Complaints Handler to join a newly created team in their Manchester office. Investigate and resolve complaints received for clients, attempting early resolution of the complaint where appropriate. Escalate any high priority or high risk complai

BCA UK is seeking a Customer Claims Team Leader in Manchester to manage day-to-day operations, coach Claims Advisors, and ensure high-quality service. The role involves allocating workflow, motivating the team to meet KPIs, and resolving customer complaints. Candidates should have strong team leader

The Wilmslow Hospital, part of HCA Healthcare UK, is seeking a skilled Head of Governance to oversee regulatory compliance and quality governance. This role requires extensive knowledge of UK healthcare legislation and experience in managing complaints and clinical audits. You will collaborate close

Ctrl AI seeks an experienced sales leader to drive the adoption of its AI solutions across the housing sector in the UK, focusing on law firms, housing associations, and ombudsman services. You will own the sales cycle, leveraging 8–10 years of relevant experience in housing law or complaints. The

Stable office-based hours | Customer-focused, regulated environment | Clear development support | Values-led culture If you take pride in resolving customer issues properly and want a role where good service genuinely matters, this Customer Service Advisor position offers a structured, supportive environment to build long-term capability. You will support both new and existing customers, helping them navigate their early journey while maintaining high service and compliance standards. This is a people-focused role within a collaborative team that values accuracy, accountability, and doing things properly. You will be trusted to manage customer interactions professionally, with the time and support needed to deliver quality service rather than chase volume. Package & Benefits • Salary £30,000 per annum. • Monday to Friday office hours with no weekend working / hybrid after probation • Annual salary reviews. • 23 days holiday plus bank holidays. • Annual company bonus. • Study support. • Ongoing training, development, and internal progression opportunities. • Regular team social events and incentives. About the Company You will be joining an established, customer-led organisation operating within a regulated environment. The business places strong emphasis on service quality, compliance, and developing its people, with a culture that supports learning and collaboration. Key Responsibilities • Provide proactive, high-quality support to new and existing customers. • Resolve customer queries and complaints efficiently while protecting long-term relationships. • Communicate clearly via phone, email, and written correspondence in line with service standards. • Adhere to internal processes, compliance requirements, and service level agreements. About You • Experience in a customer service or customer support role. • Proven ability to manage customer issues accurately and professionally. • Comfortable working in a regulated or process-driven environment. If you are looking for a customer service role where attention to detail and service quality are genuinely valued, this could be a strong fit. Contact Fintelligent for more information or a confidential discussion. JL_FIN

Customer Service Advisor Certain Advantage is hiring for a Customer Service Advisor for a fantastic client based in Wythenshawe, Manchester. The role is on a permanent basis. £25,500 (Maternity cover fixed term contract) The Role: As a Customer Service Advisor, you’ll deliver office-based after-sales support to customers. Working within a dynamic team, you’ll play a key role in enhancing the customer experience and supporting business performance through efficient process management and proactive service delivery. Key Responsibilities: Deliver first-line after-sales support to trade and customers via phone and email. Accurately process orders for accessories and point-of-sale items. Maintain detailed records of all complaints, ensuring timely and effective resolution. Manage and update in-house systems Provide general administrative support Assist with warehouse operations, including picking, packing, posting and dispatching goods to customers. Process inbound deliveries, check stock, and ensure all items are booked in and stored correctly. Handle customer returns and ensure accurate processing within SAP. Source and maintain general office supplies and stationery. Hybrid role (3 days a week in office) Core hours are 8.15am to 5.00pm Monday to Thursday and 8.30am to 4.00pm on a Friday, 37.5 weeks a week Start Date ASAP in April 2026 The individual We’re looking for people who have: Proven experience in a customer service or complaints-handling environment. Skilled in coordinating effectively between consumers, suppliers and internal/external stakeholders. Capable of managing multiple tasks with accuracy, efficiency and professionalism. Experience using business systems or similar platforms is advantageous. Excellent written and verbal communication skills. Strong IT proficiency, including word processing, spreadsheets, and CRM systems. Quick to identify and resolve issues, escalating appropriately when required. Able to remain calm, professional and empathetic in challenging situations. Highly organised with a strong focus on meeting deadlines and delivering results. Demonstrates ownership, attention to detail and a commitment to accuracy. Balances empathy with sound business judgement to achieve effective outcomes. Working with Certain Advantage We go the extra mile to find the best people for the job. If you’re hunting for a role where you can make an impact and grow your career, we’ll work with you to find it. We work with businesses across the UK to find the best people in Business Support, Legal, Finance, Marketing, HR, IT and Engineering. If this job isn’t for you, head to (url removed) and register for job alerts and career guidance tips

Mpeople Recruitment are seeking an experienced Logistics Coordinator on behalf of our reputable manufacturing client based in Eccles Manchester. • Location: Eccles Manchester, • Hours: 9-5 Mon – Fri (1 hour for lunch) 100% office based, • Salary: up to £33,000 dependent on experience, • Holidays: 22 days per year – rising by 1 day per year up to 27 days per year A key role within the Manchester Branch, working closely with the Customer Solutions Supervisor. The individual within this role is responsible for managing customer accounts, ensuring excellent communication and service levels, resolving issues efficiently, and maintaining strong customer relationships. Responsibilities would include: • Act as the main point of contact for assigned customer accounts., • Manage customer booking and enquiries, including quoting, tracking, issue resolution, and status updates., • Coordinate with internal departments (Sales, operations, transport, customs) to ensure the highest standard of service., • Monitor and maintain service level agreements and client KPIs., • Proactively communicate with clients regarding shipment status, service changes, or delays., • Handle customer enquiries, complaints, and escalations professionally and promptly., • Develop and maintain strong, long-term relationships with both internal and external stakeholders., • Identify opportunities to improve service quality as well as establish potential for growth., • Support the onboarding of new clients and ensure a smooth transition., • Support with customer site visits, teams meetings, and regular communication over the telephone. The desired candidate would have the following experience, skills and attributes: • Strong understanding of freight forwarding (knowledge of Road Freight is particularly valued)., • Excellent communication, interpersonal, and problem-solving skills., • Ability to prioritise tasks and manage time effectively., • Have a customer-centric mindset with a focus on relationship management., • Ability to work independently and collaboratively in a team environment. Please note that Mpeople cannot respond to all applicants due to the high volumes of CV's received on a daily basis. Should you not receive a response within 5 working days please accept that on this occasion your application hasn’t been successful. Mpeople wishes you all the best in your job search

GLL is looking for an Rackets Manager to work in the Manchester Tennis and Football Centre . If you have the skills and ambition to join us as an Rackets Manager, there has never been a more exciting time to join us. This is more than an Rackets Manager role, it's a career. As a Rackets Manager, you will be the link between our customers, coaches, and the leisure centre team. You will be responsible for the centre's rackets programme, including Tennis and all other racket course products. This key role provides technical support to the centre teams, to ensure the smooth running of the lessons and a high-quality, consistent level of customer service. Your role will bring organisation and structure to the racket programs, as you develop a plan to manage the programme, lead and inspire your coaches and centre teams and grow the income and number of pupils learning through these programs. This role offers a real opportunity to affect positive change and get closer to GLLs National Teams. Youll no doubt be an experienced rackets coach, looking for the next stage in your career and be full of ideas on how to make things better. Well offer in-house training to support you with your role as well as development opportunities such as train the trainer and the external training programmes. What youll do: Manage, grow, and review diverse rackets programmes. Focus on pupil progression and attainment. Drive income and retention. Oversee and impact lesson delivery and quality. Manage, mentor, and develop your team of coaches. Recruit new coaches. Deliver first-class customer service. Deal with customer queries and complaints. Create a positive customer journey. Utilise marketing resources to promote products and engage customers and staff. Oversee the rackets programmes and pupil attainment. Engage in community agendas. Support mobilisation and demobilisation as required. As a leader within the leisure industry, we can also offer scope to progress your career and job variety like nowhere else. What you need: Be a fully qualified at level 3 in a field of racket sports (UKCC level 3, LTA Level 3) A real focus on customer service. Passion and personality. Knowledge of health and safety. Be a great team player. If youve worked with CoursePro, it would be beneficial but not essential As a charitable social enterprise and cooperative owned by our staff, GLL is a unique organisation for you to have a career with! The basics: This is a part time permanent position. We are an accredited Living Wage employer with industry-leading rates of pay. We can offer a career, not just a job, with extensive Learning & Development support available. A uniform will be supplied and must be worn. GLL is Values Driven, not Profit Driven. We work hard to benefit the communities we operate in. As a staff-owned organisation, you will be given the opportunity to join the Society and have a stake in your business. Hours of work will be negotiated with you in line with the needs of the service; flexible working may be possible. Working from home is not possible in this role. Additionally, GLL offers employees a range of employment benefits: Access to a pension scheme. Health Assurance and access to Counselling services. Access to the tax-efficient Ride to Work bicycle purchase scheme. Free annual eye tests. Discounted nationwide (over 200 centres) inclusive leisure centre membership for you and your partner. This includes GLL Extras! GLL Society benefits (if you choose to join the Society after your probation period) include: The right to stand for the Society board and to vote for board members to represent you. Access to team building and fun events such as treks, concerts, outings, etc. Access to a range of benefits exclusive to our people ask your line manager for details or check out the Intranet. About GLL: As the UKs largest leisure operator and charitable social enterprise, we offer a range of careers for everyone in our local communities. We manage over 400 facilities across England, Wales, and Northern Ireland, including public sport and leisure centres, elite sporting venues, libraries, and childrens centres. Our people are from the communities we serve and help us make real changes in their local area. One of our core values is More than a Job, because working with us opens a wide range of possibilities and opportunities for you, starting with how you work with us. To make sure we are having a positive impact on our people, we also offer some flexible and part-time working options so you can make sure your new job works for you. Subject to vacancies, whether you are after a contractual commitment and a regular work schedule or the freedom of flexible hours, you may be able to choose an arrangement that works best for you and play your part in improving the health and wellbeing of your community. We offer two different types of work arrangements: A permanent employment contract - part time and full time. A flexible worker engagement by joining our flexible worker pool. If you are looking for a regular number of hours that you can work and are flexible to meet the needs of a 7-day-a-week service, then a full-time or part-time permanent contract might be the right choice for you. So whether your ambitions lie in sport and leisure, events & catering, health & beauty, corporate support, or working with children, youll be able to find your ideal new job at GLL. Passionate about seeing our communities thrive, we invest back into our facilities, projects, and people and are Investors in People Gold Award employer. However you choose to work with us, you can be sure that you will be a valued member of our team, working with great colleagues, and making a real difference to peoples lives. We are an inclusive employer. We seek and welcome diversity in our teams. All pay rates are subject to skills, experience, qualifications, and location. Note for Publishing of internal only jobs please ensure you add the following statement you do not need to add to internal and external jobs: To be shortlisted for the role, internal applicants will need to demonstrate their commitment to GLL by becoming a Society member where eligible. TPBN1_UKTJ

Customer Service/Export Co-ordinator Wythenshawe £28,000 - 32,000doe Our client is a leading manufacturer and distributer who are looking for a dynamic, pro-active and enthusiastic Customer Service Co-ordinator to join their team during an exciting period of growth. Working in a well-established team, you will be the first point of contact for all incoming Customer contact. Responsibilities • Processing of daily orders received from B2B and B2C customers for the UK and globally, • Booking courier and creating commercial invoices, • Fact-finding about customer needs, providing quotes and following up enquires, • Responding and communicating with customers regarding customer orders and stock queries, • Tracking customer orders, liaising with couriers and seeing through to successful delivery, • Utilising a CRM system to maintain customer details and process orders, • Arranging returns and collections and issuing customer accounts with credits, • Recording complaints in the system and circulating to relevant staff members If you have proven experience working within a busy sales admin role and are looking to work for an exciting and successful business, who take pride in providing a great place to work and also offer opportunities to grow into account management or field sales, then please get in touch. Email your CV FAO: Lisa Please note that due to the high volume of applications we receive, only those successfully shortlisted for the role will be personally contacted. Follow us on LinkedIn and Facebook for updates, recruitment information, new vacancies and more

Salary - £28965.25 We are currently recruiting for a Night Manager to join our Truly Talented team. Reporting directly to the Front Office Manager, this is an exciting role for a talented individual who is looking for career growth and for the opportunity to lead a hardworking team. What we offer £28965.25 Permanent, full-time contract (40hrs per week) Your role As a Night Manager, you will be running the hotel at night. You will manage, coach and train the team to provide courteous and efficient service to all guests and maintain the levels of service to the highest standards at all times. You will lead by example and greet guests in a warm, friendly manner and be a true ambassador for excellent service, dealing with all requests and queries in an efficient and professional manner, whether face to face or over the telephone. You'll work in a busy and hardworking team environment, where you'll continually learn and develop. Responsibilities of a Night Manager will include but are not limited to: • Managing the guest experience, ensuring each and every guest receives great service, defined by our values and mission statement; • Manage the departmental costs ensuring scheduling and resources are dispatched accordingly to support operational performance; • Establishing opportunities for improving operations consistently; • Address guests' service needs in a professional, positive, and timely manner; • Comply with quality assurance expectations and standards; • Regularly review our guest experience feedback, share results and comments and work to improve each facet of the business; • To work with all other departments in a suitably respectful, courteous and helpful manner; • To establish a courteous, helpful, and friendly attitude toward all guests at all times and to be confident in using guest names at every available opportunity; • To be aware of complaints/problems and bring them to the attention of the Front Office and Duty Manager and to offer assistance using your integrity; • Undertake night audits and hotel safety checks to make sure everyone in our hotel is safe and looked after; • Continuously improve all operational processes and ensure these are clearly communicated to the relevant team members. The ideal person for this role will be enthusiastic about change, focused on details and trusting. The core skills and experience required to succeed • Truly passionate about the Hospitality Industry; • Previous experience as a receptionist or reception supervisor is required; • Ability to understand our guests' needs to create exceptional service experiences, that result in lasting memories; • Outstanding customer service skills with the ability to anticipate guests needs; • A strong leader capable of motivating and influencing others to work to defined procedures and standards; • Excellent personal presentation; • Ability to function independently with a minimum of supervision; • Excellent communication skills, the ability to communicate verbally and in writing; • To be an enthusiastic team player with a flexible approach. You must have the right to work in the UK to be eligible for this role. Documented evidence of eligibility will be required from all candidates prior to commencing employment. Having these core skills will put you one step further to joining Axiom Hospitality and Manchester Marriott Hotel Piccadilly. Benefits Worldwide employee discounts at Marriott Hotels; Hotel discounts across all Axiom Hospitality hotels - colleague rates and up to 50% discount on F&B; 28 days holiday, including bank holidays, increasing yearly to 33 days; Discounts across retail, restaurants, events and more through our benefits & rewards portal; Access to our Employee Assistance Line to support your Mental Health and Wellbeing; Use of Wagestream Financial Wellbeing platform, allowing instant access to your pay; Yearly complimentary Axiom Xcape stayover after one year of service; A growing team with great training, progression, and promotion opportunities; Rewards for referring a friend: referral bonus for recommending a new team member starts at £250 per successful hire; Length of service awards, ranging from 1 year to 3, 5, 10 and 20-year rewards and more! Opportunities for all At Axiom Hospitality, we thrive on differences and believe it is critical to our success as a fast-growing hospitality company with global aspirations. We are proud to be an equal-opportunity workplace that seeks to recruit, develop, and retain the most talented people from various backgrounds, perspectives, and skills. We, therefore, encourage applications from all genders, races, religions, ages, and sexual orientations, as well as parents, veterans, people living with disabilities, and any other groups that could bring diverse perspectives to our business. At Axiom Hospitality, we are making efforts to reduce our carbon, energy, water and waste footprint. We strive to be ethical in all we do and want to be a thriving, sustainable and responsible business for our people, our communities and our planet. Working closely with our Hotel Owners, we are committed to the journey to sustainability. In addition, we are working to reduce our hotels' impact on the environment through internationally recognised eco-label certification. Our hotels strive to be active members of their local communities by giving back where they can. Supporting local charities is important to our teams, from volunteering at soup kitchens to collecting donations and fundraising. Our hotels aim to leave a positive impact on their neighbourhoods. At Axiom Hospitality, we are working closely with our stakeholders to support our social impact commitment. Caring about people extends outside our business and is part of our DNA. TPBN1_UKCT

Reporting to the Housing and Wellbeing Manager, the Housing and Wellbeing Officer is responsible for working with customers to promote and maximise their independence, assisting them to move on to greater self-reliance within a customer focused environment and in line with the Independence and Wellbeing framework What you’ll be doing To assist our customers to identify their strengths, development needs and risks to jointly develop a plan to build on or address these, including coaching and assisting customers to achieve greater independence; To assist customers to access other agencies and their services and the services within the wider community; To attend and co-ordinate Multi Disciplinary Teams (MDT’s) alongside other professionals such as Adult Social Care and Safeguarding to make joint decisions around the best care and support for customers. To coach and assist customers to maintain their occupancy agreement and fully understand their responsibilities; To encourage feedback from customers, recording and responding to any complaints and compliments; To ensure safeguarding concerns are dealt with promptly and in line with guide lines and appropriate action is taken; To be responsible for tenancy management, including voids, reporting repairs / maintenance, allocations, lettings process, rents, aids and adaptations, ASB and challenging behaviour and breaches of occupancy agreements; To carry out any Health and Safety duties as directed by the Housing and Wellbeing Manager and adhere to Great Place’s Health and Safety procedures; What you’ll need Relevant professional qualifications/ memberships (Institute of Customer Service qualification) OR willing to study towards Qualified to minimum level 2 in English and Maths What we need from you You will be required to attend a number of face to face training sessions as well as virtual sessions and e-learning this part of your role is vital and of equal importance as the day to day aspects. Empathy with our tenants and residents and willingness to deliver exceptional customer service; Experience of working in Housing Management is desirable. Experience of using a strength based approach to assist customers to achieve their goals is desirable. Experience of working in a customer focused environment, with a proven ability of delivering a high standard of customer service. The ability to develop and project a positive image of Great Places through personal, written and verbal skills. Experience of administration and recording procedures, with an in depth understanding of confidentiality. Ability to engage and to build relationships with partnering or potential partner agencies or organisations. Experience and understanding of safeguarding. Ability to complete tasks in an accurate and timely manner when working under pressure and maintain attention to detail. Effective liaison with colleagues and other stakeholders to give, or find, information to resolve problems. Experience of providing or signposting customers towards a responsive, timely, quality assured welfare benefit advice service that provides a holistic and integrated solution to support them solve their problem. Demonstrable coaching skills in promoting independence. Use of the relevant range of Microsoft Office applications What we give you in return for your hard work and commitment Pension ¦DC Scheme (up to 10% contribution from both colleague and Great Places) WPA ¦Healthcare auto enrolled at no contribution level with £1250 of savings available- option to increase & add on family members The Market Place ¦High street, restaurant & supermarket discounts, gym memberships, cycle to work, smart tech loans and much more Annual Leave ¦Start at 26 days annual leave, increasing up to 30 days within 5 years+ Bank Holidays Reward & Recognition ¦ You Count Rewards are individual reward’s for going ‘above & beyond’ Help with transport ¦ We offer season ticket loans, an affordable way to purchase season tickets for public transport at discounted rates . Wage Stream ¦ You can access savings opportunities and early access to wages At Great Places we believe the wellbeing of our colleagues is vital to enable them to deliver to great services, all your benefits can be used inside and outside of work. Great Places Housing Group is committed to safeguarding and promoting the welfare of children, young people and adults and expects all our colleagues to share this commitment. All successful applicant(s) will be subject to an enhanced criminal records background check (Child and Adult Workforce, Child Barred List)

Job Purpose The Rents and Service Charge Manager is responsible for the effective management, calculation, setting, and recovery of rents and service charges, ensuring compliance with legislation, regulatory requirements, and organisational policies. The role provides expert leadership to ensure income maximisation, accuracy, transparency, and value for money for residents. Key Responsibilities Rents and Service Charges Lead the annual rent and service charge setting process, ensuring compliance with: Regulatory and statutory requirements Government rent standards Internal governance and approval processes Oversee the accurate calculation, apportionment, and consultation of service charges. Ensure service charges are transparent, fair, and represent value for money. Manage rent reviews, affordability assessments, and variations. Income Management and Recovery Ensure effective systems and controls for rent and service charge collection. Monitor income performance, arrears, and recovery trends. Work closely with income collection teams to support effective recovery strategies. Oversee adjustments, recharges, and reconciliations. Compliance and Assurance Ensure compliance with housing regulation, accounting standards, and best practice. Lead responses to internal and external audits relating to rents and service charges. Manage service charge disputes, complaints, and tribunal cases. Ensure policies and procedures remain up to date and legally compliant. Financial Management Contribute to budget setting, forecasting, and financial planning. Monitor expenditure against service charge budgets. Work collaboratively with Finance to ensure robust financial controls and reporting. Leadership and Management Lead, manage, and develop the rents and service charge team. Set objectives, manage performance, and support training and development. Foster a culture of accuracy, accountability, and continuous improvement. Stakeholder Engagement Act as a subject matter expert for internal stakeholders. Support resident engagement, including explaining charges clearly and accessibly. Work collaboratively with housing, finance, asset management, and customer services teams. Systems and Data Ensure effective use of housing management and finance systems. Drive improvements in data quality, reporting, and automation. Lead system changes or implementations related to rents and service charges. Person Specification Essential Significant experience managing rents and/or service charges in a housing or property environment. Strong knowledge of UK housing rent regulation and service charge legislation. Proven experience of managing and developing teams. Excellent numerical, analytical, and problem‑solving skills. Experience of financial monitoring, reconciliation, and budget management. Strong communication skills, including the ability to explain complex charges clearly. Ability to manage risk, compliance, and audit requirements. Desirable Professional qualification or working towards (e.g. CIH, ACCA, CIMA). Experience of First‑tier Tribunal cases. Experience of systems implementation or transformation projects. Knowledge of social housing regulation and consumer standards. Key Competencies Leadership and people management Attention to detail and accuracy Customer focus Financial acumen Stakeholder management Continuous improvement mindset Values and Behaviours Commitment to fairness, transparency, and customer care Ethical and compliant approach Collaborative and solutions‑focused Resilient and adaptable Sellick Partnership is proud to be an inclusive and accessible recruitment business and we support applications from candidates of all backgrounds and circumstances. Please note, our advertisements use years' experience, hourly rates, and salary levels purely as a guide and we assess applications based on the experience and skills evidenced on the CV. For information on how your personal details may be used by Sellick Partnership, please review our data processing notice on our website

Principal Examiner and Content Author for T Levels Science (Core Paper Chemistry) About Pearson At Pearson we're committed to a world that's always learning. From bringing lectures vividly to life to turning textbooks into laptop lessons, we are always re-examining the way people learn best. We are bold thinkers and standout innovators who motivate each other to explore new frontiers in an environment that supports and inspires us to be better. By pushing the boundaries of technology, and each other to surpass these boundaries, we create seeds of learning that become the catalyst for the world's innovations, personal and global. We are the UK's largest awarding body and offer qualifications that are globally recognised and benchmarked, with educational excellence rooted in a range of General and Vocational courses. Principal Examiner Purpose The Principal Examiner is there to ensure that the standards of an externally assessed unit(s)/module(s)/component(s) are maintained and are consistent with the unit specification and assessment criteria. The Principal Examiner should oversee the standardisation of Examiners. Core Services and Expectations When carrying out your role, please be mindful that you represent Pearson and that you should always maintain your professional integrity. Therefore, it is essential that you: Act at all times in a way which will not bring Pearson, its employees, and its representatives into disrepute. Read all Pearson policies and guidance prior to undertaking contracted activities. Respect the confidentiality of centres and learners. Attend any and all meetings or training sessions provided, relevant to your role, where requested by Pearson. Adhere to deadlines given by Pearson and ensure that all work is carried out to the best of an individual's ability. Remain respectful and advocate for others to ensure and promote diversity, equity, and inclusion in a professional manner when carrying out services on behalf of Pearson. Have personal IT equipment capable of running Pearson software, relevant malware, appropriate virus protection software, a suitable internet connection, and a personal, secure email account. Communicate with Pearson and its centres in a timely manner when carrying out all designated responsibilities. Raise any concerns if you suspect or are made aware of any malpractice, maladministration, and/or Safeguarding issues. Role Specific Services and Expectations As well as Pearson's core services expectations, there are also role-specific services and expectations that you must consider and be able to provide. These include: Ensuring the timely delivery of your contracted unit(s)/module(s)/component(s). Updating the mark scheme/guidance before the pre-standardisation meeting, taking into account actual candidates' responses and feedback from supervisors/Examiners. Leading meetings such as pre-standardisation and standardisation and participating in others such as appeals against results and post-series reviews. You may also be asked to represent Pearson at board hearings for examination appeals. Selecting and marking items for validity as agreed at the pre-standardisation meeting. Marking an allocation of live candidates' responses, to quality assure as part of a supervisory role, where required. Preparing and collating materials for standardisation. Supporting supervisors and Examiners. Sampling supervisors/Examiners' initial marking and backreading responses, as directed, using the appropriate Pearson marking system to target backreading and correct specific problems. Monitoring the progress of supervisors/Examiners. Reviewing responses for clarification. Acting as a senior point of escalation across the quality assurance process. Providing support across several versions of the paper, including all those introduced previously, and any versions introduced during the contractual period. Monitoring and reporting to the Assessment team after standardisation and completion of marking, submitting a completed feedback form for each supervisor/Examiner as directed. Supporting in awarding activities by writing reports to the Awarding Committee, recommending grade boundaries, participating in the awarding activities, and other areas where required. Completing the Senior Assessment Associate review process reflecting on your own challenges and successes and attending a follow-up meeting with the assessment team where required. Submitting reports on the series/candidate performance. Providing support and written responses to complaints where required. Content Author Purpose The Content Author is there to produce error-free, factually accurate assessments that align with the subject specification. Core Services and Expectations When carrying out your role, please be mindful that you represent Pearson and that you should always maintain your professional integrity. Therefore, it is essential that you: Act at all times in a way which will not bring Pearson, its employees, and its representatives into disrepute. Read all Pearson policies and guidance prior to undertaking contracted activities. Respect the confidentiality of centres and learners. Attend any and all meetings or training sessions provided, relevant to your role, where requested by Pearson. Adhere to deadlines given by Pearson and ensure that all work is carried out to the best of an individual's ability. Remain respectful and advocate for others to ensure and promote diversity, equity, and inclusion in a professional manner when carrying out services on behalf of Pearson. Have personal IT equipment capable of running Pearson software, relevant malware, appropriate virus protection software, a suitable internet connection, and a personal, secure email account. Communicate with Pearson and its centres in a timely manner when carrying out all designated responsibilities. Raise any concerns if you suspect or are made aware of any malpractice, maladministration, and/or safeguarding issues. Role Specific Services and Expectations As well as Pearson's core services expectations, there are also role-specific services and expectations that you must consider and be able to provide. These include: Ensuring assessment materials comply with the Global Content Policy, fully support accessibility, diversity, equality, and inclusion, and sensitivity guidelines. Ensuring all applicable assessment materials produced are of high quality and show sufficient coverage of the assessment criteria as set out in the applicable assessment guidelines. Ensuring all materials are appropriate to the specific range of ability and will result in good discrimination and differentiation at all levels that it is designed to test. Advising on subject specialist matters throughout the production process and providing feedback where necessary. Adhering to the production schedules and turnaround requests, keeping Pearson informed of your availability which could affect deadlines. Ensuring that, where candidates may choose between questions, it can be demonstrated that any permitted combination of questions provides for the coverage of a similar balance of content and assessment criteria, where required. Producing assessment materials to ensure they meet the level of demand, and the questions are clear, fit for purpose, and error-free. Providing accurate sources used and, where applicable, so that Pearson can request copyright permission to use the material. Ensuring that appropriate graphics, photographs, diagrams, or images (where required) are from reputable sources and free from error. Ensuring that the nature and range of responses required by the mark scheme are appropriate and correct. Complying with the demands of the current specification as far as duration of the paper, reading/preparation time, number of questions/items, and all other aspects are concerned, and that the rubric is clear and reflects these requirements. Ensuring that materials do not contain unnecessary repetition of questions and that distractors do not inform the answer to other questions. Reviewing, reporting, and clearly marking up comments and producing revised assessment materials, as and when required, throughout the production process. Providing feedback on drafts at each stage and attending sign-off meeting(s) where required. Ensuring all associated materials are updated throughout the production process. • Signing off the final assessment materials. Supporting, reviewing, and agreeing on modified paper amendments, where requested by Pearson. Experience and Qualifications required: Skills and Competencies As the Principal Examiner, you will be expected to demonstrate the following skills and competencies: Required Experience and knowledge of quality assurance and assessment practice. History of moderation and/or marking a regulated qualification. Excellent communication skills. Proven ability to provide and co-ordinate training such as standardisation and other standards-related activities. A comprehensive knowledge of the specification for your specialist sector, including internal and external requirements. Provide examples of when you were asked to lead/support essential quality assurance activities. Desirable Leadership experience in delivering qualifications. Knowledge of regulatory compliance and requirements. Report writing within a regulated industry. Experience: As a representative of the company, you will be expected to have experience in, or be able to demonstrate the ability of the following: Excellent communication skills. In-depth knowledge and understanding of the specific content area (e.g., assessments and curriculum development). Proven ability to provide and co-ordinate training. Proven track record of leading quality assurance activities. Qualifications: Qualifications required to apply for your chosen role at Pearson will depend on the qualification you are delivering. Please contact Pearson ahead of your application if the requirements are not clear. Vocational Qualifications (e.g. BTEC/FS) A minimum of one full academic year of teaching experience in the relevant subject area/sector within the last 8 years and/or extensive knowledge and experience in Pearson assessment, quality and processes and national standards within the last 5 years. Relevant CPD evidence in the subject area/sector within the last 12 months. A UK recognised teaching qualification Please note upon successful application Pearson may ask you to provide proof of the qualifications required

BURGERS & FRIES AND INCREDIBLE CAREERS! We're the burger restaurant with the uncomplicated formula: burgers and fries cooked to perfection, with no frozen ingredients. And we've stuck to the same 'perfect and serve' philosophy since our family business began in 1986. In every restaurant, you'll find talented Shift Managers and you will be responsible for supporting the General and Assistant Managers to ensure that every shift is run to Five Guys standards and that every customer leaves the restaurant feeling better than when they arrived. Our Shift Managers are there to demonstrate leadership, coaching and direction to the team and bringing our values to life for their team and our customers. REWARDSAn achievable bonus scheme worth up to 10% of annual salary An additional Secret Shopper bonus worth up to £2,000 Long service Love2Shop voucher reward - 5 years £500, 10 years £1,000 28 Days paid holiday Paid breaks Free burgers, fries and shakes while on shift Life assurance All employees get access to Stream. The financial wellbeing app with simple-to-use, flexible benefits built around your pay. OTHER AWESOME PERKSDays out and social events Team competitions - Fry Cup and Olympics Five Guys Perks - employee discount program Access to wellbeing support and employee assistance programme (EAP) Development opportunities to grow a career with us! Enhanced Maternity & Paternity Leave Pension scheme AS A SHIFT MANAGER, YOU'LL BE RESPONSBILE FOROur people - Leading from the front and being hands-on, working on the line and on the dining area Supporting the General Manager in the delivery of perfect burgers and fries while providing a above & beyond experience for your team and customers Creating an awesome working environment where people are happy to come to work and have fun while leading with our Values - Competitive, Enthusiastic, Family, Get It Done and Integrity Ensuring every customer is delighted with their order and their Five Guys experience - You will deal with complaints promptly in an open and honest way You will ensure that each shift runs as smoothly as possible and that our values form part of your shift management WHAT YOU BRING TO THE TABLE Experience: Ideally, you have at least 1 year of management experience in a similar role within a high-volume hospitality or QSR environment. You know what it takes to run a busy shift and keep the energy high Customer Satisfaction: You are obsessed with the guest experience and have the numbers to prove it. You have a track record of driving customer satisfaction scores, increasing engagement, and consistently delivering excellent Mystery Shopper results and positive reviews Financial Responsibility: You understand the basics of running a profitable shift, managing crew breaks, minimising food waste, and deploying the team effectively during the rush Leadership Skills: You are a natural motivator who enjoys being hands-on. You lead by example and know how to get the best out of the Crew during a busy service Operational Excellence: You have a good working knowledge of Food Hygiene and Health & Safety standards and know how to enforce them on the line Flexibility: You are available to work a variety of shifts, including evenings, weekends, and holidays INCREDIBLE CAREERS WITH FIVE GUYSIf you are ambitious and want to grow - we can provide you with support and the right tools to build a career with us Your next step would be an Assistant Manager Five Guys isn't just a job - it can be a career

12 month FTC Reporting to the Customer Care Manager, the Customer Care Coordinator will work with other members of the development team to provide an excellent customer service experience for Great Places new customers ensuring they receive the very best care and support moving into their new homes. The role will seek to increase customer satisfaction and improve the timely resolution of defect matters to meet the expectations of customers. The Customer Care Coordinator will be the crucial link between our Development team, Contractor After Care teams and customers across our sites. What you’ll be doing Providing a first class customer service experience for Great Places customers moving into new homes, so that they receive the very best care and support during their home buying and home ownership experience Assisting in the development and updating of processes and procedures to ensure excellent customer service delivery, capture more performance data and identify and support opportunities for enhancement of the journey, product and service Taking ownership of the customer experience, specifically with respect to defects and rectification of defect and ensuring that customers are prioritised Building strong relationships with the aftercare teams of our Contractors and housebuilder partners to collaborate on the resolution of defect matters and resolve any customer concerns and complaints Create a focus on and ‘tone of voice’ for the management of defects and customer aftercare. Taking ownership of the management of defect aftercare and where necessary managing defect attention through warranty providers Assisting with customer queries, complaints and compliments Work with the guidelines of NHBC/LABC Guarantee and Great Places standards What you’ll need Customer service skills and experience An interest in housing/property Negotiation skills Confidence and experience of offering challenge both internally and externally Excellent IT skills Full UK licence and access to a vehicle Willingness to attend all of our new Great Places sites, across Greater Manchester, Lancashire and South Yorkshire What we need from you You will be required to attend a number of face to face training sessions as well as virtual sessions and e-learning this part of your role is vital and of equal importance as the day to day aspects A commitment to understand the challenges and opportunities that exist in the communities in which we work. We particularly value lived experience in social housing A passion to advocate on behalf of people and communities A commitment to work in partnership with others for the benefit of Great Places A commitment to continuous learning and improvement Ability to work flexibly and when needed outside normal working hours to ensure service continuity An ability to work in uncertainty. What we give you in return for your hard work and commitment • Pension ¦ DC scheme (up to 10% contribution from both colleagues and Great Places), • WPA ¦ Healthcare scheme starts at no contribution level with £1250 of savings available per year (option to increase & add family members), • Ways of Working¦ We offer some hybrid and flexible working, • Annual leave ¦Start at 26 days annual leave, increasing up to 30 days within 5 years + Bank Holidays, • Reward & Recognition ¦ You Count Rewards are individual reward’s for going ‘above & beyond’, • Professional fees ¦ The business pays the cost of one professional role related membership fee for each colleague, • The Market Place ¦high street, restaurant & supermarket discounts, gym memberships, cycle to work, smart tech loans and much more, • Wage Stream ¦ You can access savings opportunities and early access to wages, • Health and Wellbeing Initiatives ¦ Our colleagues enjoy wellbeing campaigns throughout the year, with activities designed around our four pillars of wellbeing, these include career wellbeing, mental wellbeing, physical wellbeing and financial wellbeing At Great Places we believe the wellbeing of our colleagues is vital to enable them to deliver to great services, all your benefits can be used inside and outside of work

A bit about us. Grind is a coffee company that was born in London, and now lives in Manchester! Since opening Shoreditch Grind in 2011, we've expanded across the city with cafés, coffee shops, trucks, and a state-of-the-art coffee roastery. Now, weve opened our first location outside of London, in the centre of Manchester. Coffee is at the forefront of what we do and who we are. We are coffee specialists and have always aspired to deliver the best quality, service, and consistency of product at all our Grind locations. Each of our cafés has an incredible team serving speciality coffee, mixing cocktails, and cooking amazing foodall to the beat of a great playlist. Now, were looking to build another all-star team for our very first café-restaurant in the heart of Manchester, in St Michaels Square. Every team at every location is involved in our mission to use coffee as a force for good. Whether its through sourcing avocado peel straws and recycled material containers on site, creating the UKs first home-compostable coffee pods, or using 100% plastic-free packaging, we want to be the worlds most sustainable coffee company. We set up our own charity, the Better Coffee Foundation, to undo the damage caused by the global coffee industry by recovering ocean-bound plastic with every coffee pod, iced coffee can, and cup of coffee we sell. A bit about the role. We are looking for a passionate and talented Sous Chef to help lead our Grind kitchen which is busy, fast paced and full of energy. Our restaurants offer all-day dining and focus on using fresh seasonal produce to develop a dynamic menu. Your role as Sous Chef would involve working alongside your Head Chef and our Senior Sous Chef to lead the kitchen team on a day-to-day basis. You must ensure that quality, consistency and speed of service are upheld at all times, and help to enhance development among a team of aspiring chefs. You must also be able to competently manage all kitchen operation duties in the absence of the Head Chef or Senior Sous Chef. As a Sous Chef, you need to be able to demonstrate a good all round approach to running a fast paced restaurant; ideally we are looking for someone who can keep their cool, have fun and make amazing food, fast and under pressure. If you love working with seasonal produce, have experience with food costing, H&S, and amazing attention to detail we would love to hear from you! Role responsibilities. To provide a safe & clean working environment for all chefs according to Health and Safety legislation and regulations To support the Head Chef and Senior Sous Chef in ensuring that all sections are adequately staffed with chefs trained and qualified to work those sections To help the Head Chef recruit kitchen team members following company employment procedures Support the Head Chef in maintaining targeted gross profit margins by monitoring stock, minimising waste, and helping to control overall kitchen costs. To liaise and effectively communicate with the Head Chef and Front of House Management team at all times To help control the expediting of food and ensure customers receive the highest quality of food and service possible. Ensure food production and standards are carried out in a timely fashion across all services & every section To report all complaints, incidents, accidents and other irregularities to the Head Chef, Operations team and/or Manager on duty Must be adaptable and flexible with working patterns when required Youll have. Good communication skills to enable effective dialogue with colleagues and customers Strong time-management and organisational skills A positive attitude and leadership approach to motivate and encourage a team of aspiring chefs Team-work driven and results focused Displays a smart and professional appearance, representing the company in a positive manner Diversity and Inclusion. Grind is an equal opportunity employer and we value diversity at our company. We do not discriminate on the basis of race, colour, national origin, religion, gender, gender identity or expression, sexual orientation, marital status, age, veteran status, or disability status. If there are any adjustments you need to help you bring your best self to an interview with us please let us know. Benefits and Perks. NEST Pension: We offer a pension scheme to help you plan for your future. Stream: Take control of your finances with on-demand access to your earned wages, financial coaching, and more. Employee Loan: Access an interest-free loan of up to £1,000 to help with unexpected expenses. Referral Bonus: Earn a bonus for bringing great talent to our team (£250 for employees, £450 for managers). Discounts online: Up to 40% off our retail line online. SpectrumLife: Access our confidential Employee Assistance Program (EAP) for personal and professional support. Crew Card: Enjoy 50% off all food and drinks, plus two free coffees a day at Grind locations. Friends & Family Discount: Share the love with discounts for your friends and family on our website and at our sites. Meals on Duty: Enjoy one staff meal on shifts over 4 hours, and two staff meals on shifts over 10 hours Social Events: Join us for team social events to connect and have fun. Enhanced Maternity and Paternity: Enjoy enhanced maternity and paternity benefits once eligible. Grind run a tronc scheme, which is managed by an independent tronc master. Tronc payments are variable and not guaranteed, this number is likely to fluctuate depending on site performance and individual eligibility. TPBN1_UKCT

San Carlo Haleare hiring a Floor Manager! C ompetitive Industry pay (based on salary & Tronc) Our story The Distefano family, spanning two generations, started San Carlo over 30 years ago and seen it grow to twenty-five authentic Italian restaurants across the UK from Covent Garden, Piccadilly and Knightsbridge in London to Bristol, Leicester, Liverpool Leeds, Cheshire and Manchester and with a growing number overseas including Kuwait, Bangkok and Qatar and with new sites set to open in Miami. Colleague Benefits: Free Meals on Duty - Delicious, healthy meals, all free 50% Staff Discount - For you and your friends and family, in any of our restaurants around the UK Refer a Friend - Bring your friends and earn up to £1,000 per person Elevate Training Academy - Commitment to training and continuing professional development with our San Carlo training app Volunteering Days - Give back with dedicated volunteering days, making a positive impact in your community Squadra App - Offering you discounts and rewards with thousands of companies worldwide Wagestream - Access to earned pay at any point of the month Legal and Financial Advice - Free legal and financial advice for you and your family Colleague of the Month - Monthly recognition awards where all San Carlo colleagues are celebrated San Carlo Awards - Our annual San Carlo Awards, dedicated to celebrating the incredible talent and hard work of our colleagues Global Opportunities - The chance to work at one of our many international restaurants, from Dubai to Miami Best in Class Pension - San Carlo are partnered with an industry-leading pension provider, ensuring your hard work today supports your tomorrow Key Responsibilities: Delegate work assignments, find the right person and assign them the right job adapting to the skill and necessities. Assist in the recruitment for new employees for the restaurant. Ensure smooth running of the restaurant and ensured restaurant is staffed at correct levels each day. Ensure delivery of high standard of service at all times. Support employee performance and encourage to an acceptable standard. Assist and support training and development of all employees. Deal effectively with customer complaints Required Qualifications & Experience: 2 years experience in a similar role Team management experience Excellent communication skills Meticulous attention to detail, highly organised and capable of handling multiple tasks A proactive self-starter who can work independently with good judgement and minimal direction TPBN1_UKCT

Customer Service/Order Processing Manager £(phone number removed) • Career development, • International Business growth, • Free parking Our client is a well-established, highly regarding global company with over 50 years experience in its field. The company is a trusted, professional and ethical supplier. They are a business who work to high standards and collaboration. The business culture is all about open conversations and team work. The role; Ensuring the highest standard of service is demonstrated to all customers whilst operating quickly and efficiently. Being responsible for the Customer Service department processing all orders within set timescales and regulatory requirements. Managing expectations and acting as an intermediary between customers and the wider business. Duties • Ensuring all incoming and outgoing phone/email enquiries are handled daily, • Checking all orders are processed on the system (Salesforce/NAV) every day, • Monitoring exceptional order demand during order entry process, reporting concerns, • Obtaining authorisation for all specified product orders as and when required., • Ensuring continued smooth transmission of orders to warehouse and logistics, • Being the main point of contact with key operational contacts at the warehouse, • Managing orders entered, out of stocks, new products and customer complaints, • Investigating all returned, damaged and missing goods claims, • Liaising with QA regarding any manufacturing faults or transit deviations, • Ensuring customers are informed of any changes to the pricing structure, • Adhering to all relevant Operating Procedures and updating training records Requirements: Supervisory level in a customer services role in an office environment. Previous experience of working with customer/supplier relationships. Experience in Salesforce or Navision would be advantageous

Principal Scientific Programme Manager, Clinical Genomics Salary: £59,157.02 Location : Salford, Greater Manchester Hybrid working : 3 days in the new Salford office, 2 days from home Hours: 37.5 hours per week MFK Recruitment has recruited six people into this organisation over the past three and a half years, and all six are still there. That speaks volumes about the culture, leadership, stability and quality of the working environment. A senior genomics role with purpose, influence and stability: This is not a standard programme management role. The Principal Scientific Programme Manager will play a senior scientific role at the heart of international genomics quality assurance. You will help ensure that diagnostic laboratories across the world are producing accurate, reliable and clinically appropriate genetic test results. The organisations work supports clinical governance nationally and internationally, helping reduce the risk of patient harm and raising standards in diagnostic genomics. This is a fantastic opportunity for someone with a strong genomics background who enjoys scientific leadership, data interpretation, quality, collaboration and service improvement. Why this organisation? We have worked closely with this organisation for several years and have seen first-hand how well they support, develop and retain their people. The organisation offers a supportive culture, excellent benefits, flexible working, meaningful work and a strong sense of shared purpose. The successful Principal Scientific Programme Manager will work on a hybrid basis, spending three days per week in the new Salford office and two days working from home. The opportunity As Principal Scientific Programme Manager, you will lead and support the delivery of specialist External Quality Assessment schemes in clinical genomics. You will work closely with senior scientific leaders, operational teams, advisory groups, participant laboratories and external partners. You will have responsibility for programme delivery, scientific oversight, team leadership, quality standards and continuous improvement. The role will suit someone who wants to remain close to science while moving into a broader leadership and strategic delivery position. Key responsibilities You will be involved in: Leading a team of scientists delivering specialist EQA services Managing timelines, quality, complaints, customer satisfaction and programme performance Supporting the design and development of new EQA schemes Reviewing and interpreting complex genomic testing data Preparing and reviewing scientific reports, commentaries and guidance Supporting ISO 17043 accreditation and UKAS quality standards Advising laboratories and stakeholders on EQA performance and genomic testing issues Contributing to research, publications, audits and best practice guidance Working with national and international scientific groups Supporting staff recruitment, development, appraisal and performance management About you You are likely to come from a background in clinical genomics, molecular diagnostics, hereditary genetics, molecular pathology, EQA or a closely related laboratory medicine environment. For this Principal Scientific Programme Manager position, you will need: Strong scientific knowledge of genomics and diagnostic testing Experience interpreting complex laboratory or genomic data Experience in EQA, quality assurance, audit, accreditation or regulated laboratory practice Confidence communicating with senior scientists, clinicians, laboratories and external stakeholders Project management experience, ideally involving scientific or clinical services Strong organisational skills and excellent attention to detail The ability to lead, support and develop others A commitment to high standards, continuous improvement and scientific accuracy A relevant degree is essential. A masters, equivalent experience, professional registration, publications and/or national or international expertise in genetic testing or EQA would be beneficial. What is on offer? Salary of £59,157.02 Hybrid working: 3 days in the new Salford office, 2 days from home Excellent benefits package, including a generous NHS-matched pension scheme. 37.5-hour working week A highly stable, supportive working culture Meaningful scientific work with international reach The chance to influence quality standards in clinical genomics A role where your expertise will be genuinely valued This Principal Scientific Programme Manager role is an excellent opportunity to combine scientific expertise, leadership and international impact within a flexible, supportive and forward-thinking environment. TPBN1_UKTJ

Principal Moderator and Content Author for T Levels Craft and Design Furniture Maker (Upholstery) (Occupational Specialism) About Pearson At Pearson we're committed to a world that's always learning. From bringing lectures vividly to life to turning textbooks into laptop lessons, we are always re-examining the way people learn best. We are bold thinkers and standout innovators who motivate each other to explore new frontiers in an environment that supports and inspires us to be better. By pushing the boundaries of technology, and each other to surpass these boundaries, we create seeds of learning that become the catalyst for the world's innovations, personal and global. We are the UK's largest awarding body and offer qualifications that are globally recognised and benchmarked, with educational excellence rooted in a range of General and Vocational courses. Principal Moderator Purpose The Principal Moderator is there to ensure that the standards of an internally assessed unit(s)/module(s)/component(s) are maintained and are consistent with the unit specification and assessment criteria. The Principal Moderator should oversee the standardisation of Examiners. Core Services and Expectations When carrying out your role, please be mindful that you represent Pearson and that you should always maintain your professional integrity. Therefore, it is essential that you: • Act at all times in a way which will not bring Pearson, its employees, and its representatives into disrepute., • Read all Pearson policies and guidance prior to undertaking contracted activities., • Respect the confidentiality of centres and learners., • Attend any and all meetings or training sessions provided, relevant to your role, where requested by Pearson., • Adhere to deadlines given by Pearson and ensure that all work is carried out to the best of an individual's ability., • Remain respectful and advocate for others to ensure and promote diversity, equity, and inclusion in a professional manner when carrying out services on behalf of Pearson., • Have personal IT equipment capable of running Pearson software, relevant malware, appropriate virus protection software, a suitable internet connection, and a personal, secure email account., • Communicate with Pearson and its centres in a timely manner when carrying out all designated responsibilities., • Raise any concerns if you suspect or are made aware of any malpractice, maladministration, and/or Safeguarding issues. Role Specific Services and Expectations As well as Pearson's core services expectations, there are also role-specific services and expectations that you must consider and be able to provide. These include: • Ensuring the timely delivery of your contracted unit(s)/module(s)/component(s)., • Updating the mark scheme/guidance before the pre-standardisation meeting, taking into account actual candidates' responses and feedback from supervisors/Examiners., • Leading meetings such as pre-standardisation and standardisation and participating in others such as appeals against results and post-series reviews. You may also be asked to represent Pearson at board hearings for examination appeals., • Selecting and marking items for validity as agreed at the pre-standardisation meeting., • Marking an allocation of live candidates' responses, to quality assure as part of a supervisory role, where required., • Preparing and collating materials for standardisation., • Supporting supervisors and Examiners., • Sampling supervisors/Examiners' initial marking and backreading responses, as directed, using the appropriate Pearson marking system to target backreading and correct specific problems., • Monitoring the progress of supervisors/Examiners., • Reviewing responses for clarification., • Acting as a senior point of escalation across the quality assurance process., • Providing support across several versions of the paper, including all those introduced previously, and any versions introduced during the contractual period., • Monitoring and reporting to the Assessment team after standardisation and completion of marking, submitting a completed feedback form for each supervisor/Examiner as directed., • Supporting in awarding activities by writing reports to the Awarding Committee, recommending grade boundaries, participating in the awarding activities, and other areas where required., • Completing the Senior Assessment Associate review process reflecting on your own challenges and successes and attending a follow-up meeting with the assessment team where required., • Submitting reports on the series/candidate performance., • Providing support and written responses to complaints where required. Content Author Purpose The Content Author is there to produce error-free, factually accurate assessments that align with the subject specification. Core Services and Expectations When carrying out your role, please be mindful that you represent Pearson and that you should always maintain your professional integrity. Therefore, it is essential that you: • Act at all times in a way which will not bring Pearson, its employees, and its representatives into disrepute., • Read all Pearson policies and guidance prior to undertaking contracted activities., • Respect the confidentiality of centres and learners., • Attend any and all meetings or training sessions provided, relevant to your role, where requested by Pearson., • Adhere to deadlines given by Pearson and ensure that all work is carried out to the best of an individual's ability., • Remain respectful and advocate for others to ensure and promote diversity, equity, and inclusion in a professional manner when carrying out services on behalf of Pearson., • Have personal IT equipment capable of running Pearson software, relevant malware, appropriate virus protection software, a suitable internet connection, and a personal, secure email account., • Communicate with Pearson and its centres in a timely manner when carrying out all designated responsibilities., • Raise any concerns if you suspect or are made aware of any malpractice, maladministration, and/or safeguarding issues. Role Specific Services and Expectations As well as Pearson's core services expectations, there are also role-specific services and expectations that you must consider and be able to provide. These include: • Ensuring assessment materials comply with the Global Content Policy, fully support accessibility, diversity, equality, and inclusion, and sensitivity guidelines., • Ensuring all applicable assessment materials produced are of high quality and show sufficient coverage of the assessment criteria as set out in the applicable assessment guidelines., • Ensuring all materials are appropriate to the specific range of ability and will result in good discrimination and differentiation at all levels that it is designed to test., • Advising on subject specialist matters throughout the production process and providing feedback where necessary., • Adhering to the production schedules and turnaround requests, keeping Pearson informed of your availability which could affect deadlines., • Ensuring that, where candidates may choose between questions, it can be demonstrated that any permitted combination of questions provides for the coverage of a similar balance of content and assessment criteria, where required., • Producing assessment materials to ensure they meet the level of demand, and the questions are clear, fit for purpose, and error-free., • Providing accurate sources used and, where applicable, so that Pearson can request copyright permission to use the material., • Ensuring that appropriate graphics, photographs, diagrams, or images (where required) are from reputable sources and free from error., • Ensuring that the nature and range of responses required by the mark scheme are appropriate and correct., • Complying with the demands of the current specification as far as duration of the paper, reading/preparation time, number of questions/items, and all other aspects are concerned, and that the rubric is clear and reflects these requirements., • Ensuring that materials do not contain unnecessary repetition of questions and that distractors do not inform the answer to other questions., • Reviewing, reporting, and clearly marking up comments and producing revised assessment materials, as and when required, throughout the production process., • Providing feedback on drafts at each stage and attending sign-off meeting(s) where required., • Ensuring all associated materials are updated throughout the production process. • Signing off the final assessment materials., • Supporting, reviewing, and agreeing on modified paper amendments, where requested by Pearson. Experience and Qualifications required: Skills and Competencies As the Principal Moderator, you will be expected to demonstrate the following skills and competencies: Required • Experience and knowledge of quality assurance and assessment practice., • History of moderation and/or marking a regulated qualification., • Excellent communication skills., • Proven ability to provide and co-ordinate training such as standardisation and other standards-related activities., • A comprehensive knowledge of the specification for your specialist sector, including internal and external requirements., • Provide examples of when you were asked to lead/support essential quality assurance activities. Desirable • High level of IT proficiency., • Leadership experience in delivering qualifications., • Knowledge of regulatory compliance and requirements., • Report writing within a regulated industry. Experience: As a representative of the company, you will be expected to have experience in, or be able to demonstrate the ability of the following: • Excellent communication skills., • In-depth knowledge and understanding of the specific content area (e.g., assessments and curriculum development)., • Proven ability to provide and co-ordinate training., • Proven track record of leading quality assurance activities. Qualifications: Qualifications required to apply for your chosen role at Pearson will depend on the qualification you are delivering. Please contact Pearson ahead of your application if the requirements are not clear. Vocational Qualifications (e.g. BTEC/FS) • A minimum of one full academic year of teaching experience in the relevant subject area/sector within the last 8 years and/or extensive knowledge and experience in Pearson assessment, quality and processes and national standards within the last 5 years., • Relevant CPD evidence in the subject area/sector within the last 12 months., • A UK recognised teaching qualification Please note upon successful application Pearson may ask you to provide proof of the qualifications required