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A leading stationery retailer in Sale is looking for a Sales Assistant to work 7.You will support the management team in driving sales and ensuring exceptional customer service.Responsibilities include customer engagement, handling complaints, stock replenishment, and maintaining merchandising stand

A customer service solutions provider in Manchester is seeking a Customer Care Champion to enhance customer experience by effectively handling complaints. The ideal candidate will manage sensitive complaints, work collaboratively with clients and colleagues, and maintain accurate records. Previous e

Cutting through the jargon and helping customers understand their bills, meters, and tariffs without the headache. No endless transfers or passing the buck – you’ll handle queries from start to finish, including complaints, making sure customers get the right help the first time. Treat every cus

Temporary Head of Tenant Experience Location: Homebased with frequent travel to Manchester Office Salary: £61,953 per annum plus Home working allowance Vacancy Type: Full-time - Temporary for a period of 9 to 12 months Closing date is 20th February 2026. However we reserve the right to close before the date. Experience and qualifications • Experience of leading coaching high performing teams delivering exceptional levels of performance in adynamic environment * Knowledge and understanding of strategy, complaints, regulatory frameworks, and customer experience practices communications * Experience of developing a quality driven learning and continuous improvement environment * In depth experience of supporting tenants or customers to overcome a range of sensitive, challenging, and complex scenarios * Exceptional organisational and problem solving skills Evidence of strong management, planning, project management and organisational skills * Excellent communication, both written and verbal, influencing and negotiation skills, with the ability to produce high-level reports for various audiences * Experience of managing budgets and resources with a focus on value for money/return on investment * Experience to develop and deliver operational plans that deliver corporate objectives * Experience of managing complex projects and initiatives. * Experience of leading and delivering change within an organisation. * Able to analyse and use complex data and deliver information to a range of audiences Benefits • 27 days annual leave plus bank holidays (increases with service) * Contributory pension (5% employee / 5% employer) * Paid volunteering days (3 per year) * Day off for your birthday. Golden Lane Housing is committed to building a diverse, inclusive and values led organisation. Our recruitment process is fair and accessible, ensuring equal opportunities for all candidates To Apply If you feel you are a suitable candidate and would like to work for Golden Lane Housing, please proceed through the following link to be redirected to our website to complete your application.

Location: Midlands/North of England Salary: £75,000.00 + car allowance + commission Summary: Our client is a leading global logistics and supply chain partner, offering tailored, value-driven solutions across multiple transport modes and industry sectors. They are seeking an ambitious and commercially driven Business Development Manager to support and accelerate the growth strategy in the UK. This is a high-impact role focused on winning new business, developing long-term customer relationships, and expanding their freight service offering across new sectors and geographies. Key Responsibilities Drive new business acquisition in line with the growth strategy Build, manage, and maintain a strong and accurate sales pipeline within the CRM Prospect and generate leads through proactive outreach and follow-up Lead new customer onboarding, ensuring seamless business integration Identify opportunities to upsell and cross-sell the full range of logistics services Develop long-term, profitable customer relationships through a value-led sales approach Prepare and present analytical data, including monthly and annual sales reports and forecasts Predict future customer revenue and volume trends Act as the primary point of contact for allocated customers, resolving queries and complaints effectively Arrange, attend, and lead customer meetings, including minute-taking and action follow-up Collaborate closely with internal stakeholders to deliver a best-in-class customer experience Represent the company at industry, trade, and professional networking events Experience: Proven experience in a senior business development or commercial sales role, within logistics or supply chain Demonstrated success in building and converting a strong sales pipeline Experience selling across multiple transport modes Strong influencing and communication skills, with the ability to engage senior stakeholders Customer-focused mindset with the ability to anticipate needs and deliver on commitments Solution-focused thinking with strong active listening skills A continuous improvement mindset and appetite for growth Processing Your Data Bis Henderson Recruitment is a leading provider of recruitment, interim management and consultancy services to the supply chain and logistics industry. Should you respond to this advertisement we may store your CV and contact details and will process this data for recruitment purposes only. Should we process your data, then we will always tell you that we are doing so. Please visit our website to read our Privacy Policy in full, in this Policy you will find information about our compliance with the UK General Data Protection Regulations. All applicants must have an unrestricted right to work in the UK as our client will not support visa sponsorship for this role. TPBN1_UKTJ

Are you immediately available? We are currently recruiting for our client based close to Manchester for a Customer Contact Officer for a not-for-profit business. You will be working with an amazing team and for a business who are truly passionate about providing excellent customer service. This is an ongoing temporary assignment for up to 2 months This role has an immediate start paying £12.71 per hour initially, rising to £13.74 per hour after training. Previous experience within customer service is essential! Experience within housing or repairs is preferred. The role requires an excellent communicator both over the telephone and via e-mail with a friendly and empathetic character, with a problem-solving outlook. What will you be doing as a Customer Contact Officer? • Being the first point of contact for all customers in relation to housing repairs * Taking payments, arranging repairs and maintenance, and dealing with complaints * Mainly phone based with some live chat and email response. * Accurately recording details into the in-house system * If you have the following skills and experience we would LOVE to hear from you: * Must be computer literate including MS Excel * You're resilient and thick skinned as you will be dealing with complaints and vulnerable customers * Empathetic and customer focused * Inbound contact centre experience is a MUST What's in it for you as a Customer Contact Officer? • £12.71 per hour initially, rising to £13.74 per hour after training * Between the hours of 8am and 6pm Monday to Friday - 35 hours per week * 3 month temporary role initially * Weekly Pay * Free onsite parking * Flexible working Apply now by sending your CV. We aim to respond to all successful applications within 2 days. If you haven't been contacted within 2 days your application has been unsuccessful. Please check our website and apply directly for any other suitable positions you see. We apologise that we are unable to contact everyone in person and thank you for your interest. Jobwise Ltd is an employment agency and the details sent in your application may be stored on our secure database.

Fumo Manchesterare hiring a Sous Chef! C ompetitive Industry pay (based on salary & Tronc) Our story The Distefano family, spanning two generations, started San Carlo over 30 years ago and seen it grow to twenty-five authentic Italian restaurants across the UK from Covent Garden, Piccadilly and Knightsbridge in London to Bristol, Leicester, Liverpool Leeds, Cheshire and Manchester and with a growing number overseas including Kuwait, Bangkok and Qatar and with new sites set to open in Miami. Colleague Benefits: Free Meals on Duty - Delicious, healthy meals, all free 50% Staff Discount - For you and your friends and family, in any of our restaurants around the UK Refer a Friend - Bring your friends and earn up to £1,000 per person Elevate Training Academy - Commitment to training and continuing professional development with our San Carlo training app Volunteering Days - Give back with dedicated volunteering days, making a positive impact in your community Squadra App - Offering you discounts and rewards with thousands of companies worldwide Wagestream - Access to earned pay at any point of the month Legal and Financial Advice - Free legal and financial advice for you and your family Colleague of the Month - Monthly recognition awards where all San Carlo colleagues are celebrated San Carlo Awards - Our annual San Carlo Awards, dedicated to celebrating the incredible talent and hard work of our colleagues Global Opportunities - The chance to work at one of our many international restaurants, from Dubai to Miami Best in Class Pension - San Carlo are partnered with an industry-leading pension provider, ensuring your hard work today supports your tomorrow Key Responsibilities: Overseeing the day-to-day operations of the kitchen, including food preparation, cooking, and plating Managing kitchen staff, including hiring, training, and scheduling Maintaining a happy and engaged team through 1:1 meetings, incentives and recognition Inductions for all new starters in line with company procedure Manage the Junior Sous Chefs to ensure all training is to company standards Mentor any new members of the team, to ensure a positive working experience Ensuring that all kitchen staff follow food safety and sanitation guidelines and kitchen procedures Managing food inventory and ordering supplies as needed Ensuring that all kitchen equipment is properly maintained and repaired as needed. Collaborating with other kitchen staff and restaurant management to ensure that food is prepared and served in a timely manner Handling customer complaints or issues related to food quality or service Treat everyone with respect and remain calm at all times Required Qualifications & Experience: 2 years experience in a similar role Team management experience Excellent communication skills Meticulous attention to detail, highly organised and capable of handling multiple tasks A proactive self-starter who can work independently with good judgement and minimal direction TPBN1_UKCT

Resident Services Associate – Botanica, Dandara Living At Dandara Living, we are one of the UK's leading designers, developers, and operators of large-scale Build to Rent properties. With a focus on creating vibrant communities and exceptional living experiences, we aim to redefine the rental market with high-quality homes and outstanding service. Dandara Living is looking for a Resident Services Associate to support the Resident Services Manager in the day-to-day operations of our Build to Rent development at Botanica . Botanica is one of Dandara Living's flagship Build-to-Rent developments in Manchester, located just minutes from the city centre and adjacent to Cornbrook Metrolink station. Spread across four blocks ranging from 7 to 19 storeys, it comprises a total of 363 high-spec apartments, duplexes, and townhouses set around beautifully landscaped communal gardens. Designed for community living, Botanica offers residents a fully equipped on-site gym and wellness zone, multiple communal lounges and coworking spaces, outdoor kitchens, BBQ areas, an open-air event venue, underground parking and driveways for townhouses, and secure bike storage. Additional conveniences include 24-hour on-site management, concierge services, parcel collection, superfast broadband, a resident app, and a pet-friendly policy. With regular resident events and thoughtfully curated shared spaces, Botanica fosters a vibrant, inclusive community atmosphere just minutes from the heart of Manchester. If you're looking to step up your career: Dandara Living is the perfect professional home. Working at Botanica, you'll have the opportunity to put your expertise into action in a dynamic and growing community. As part of our game-changing team, you'll help deliver exceptional living experiences in a prime location and make lasting professional connections through collaboration. We focus on creating opportunities and want to help you make the most of yours. Working Pattern (Rolling rota) Hours : 45 per week (including 1 hour unpaid lunches) Shifts: various Shifts : 5 over 7 days What you will do: Provide the highest level of customer service to our residents and guests at Botanica, representing Dandara Living as one of the first points of contact. Assist with Parcelsafe deliveries and collections for our busy residential community. Handle resident and guest enquiries, ensuring timely and effective communication. Manage bookings for resident amenity spaces, including our communal lounges and event areas. Conduct move-in appointments, inventories, and meter readings for new residents. Compile and maintain inventories, perform mid-term inspections, and ensure all homes are well cared for. Log maintenance issues and coordinate with the team to ensure timely resolutions. Issue keys for new move-ins and manage key replacements as needed. Keep communal spaces clean, presentable, and inviting for residents and their guests. Manage vehicle parking records and address any noise complaints, escalating where necessary. Update site-wide communications and the residents' portal with relevant updates. Assist with open days, resident events, and community-building activities. Conduct security walks as required to ensure a safe and secure environment. Collaborate with the wider team to cover additional shifts when needed. Update inventory feedback and ensure any issues are promptly addressed. What you will have: Proficiency in Microsoft Office, including Word, Excel, and Outlook, as well as experience with booking systems or databases. A strong understanding of health and safety requirements on site. A passion for delivering excellent customer service to enhance our residents' experience. ARLA, IRPM, or COSHH qualifications are desirable, but training will be provided. What we will offer you: As part of the Dandara Living team, you'll receive: £28,184 per year 33 days holiday + option to purchase up to 5 extra days Employee Assistance Programme (EAP) Health Hero digital doctor – 24-hour virtual medical support Health Assured Wisdom App My Benefits discount platform – access to hundreds of discounts at UK retailers, gyms, restaurants, and more Cycle-to-work scheme Employer matched pension scheme up to 5% Life assurance x3 (with the option to extend to x4) Competitive parental leave Quarterly recognition awards Important note: No agency applications will be considered for this role. Any CVs received will be considered a free gift. #HP TPBN1_UKTJ

Quality Technician Location: Carrington (Hybrid - 2 days WFH) Salary: £33,000-£38,000 + Benefits Cast UK are partnering with a fast-growing, product-led consumer brand to recruit an ambitious and driven QA Technician. This is a fantastic opportunity for a junior to mid-level Quality professional ready to step up and take ownership of the Quality function within a fast-paced, commercially focused environment. Key Responsibilities Product Quality & Continuous Improvement • Drive ongoing product improvements across packaging, instructions and overall customer experience * Collaborate closely with Product and factory partners to identify issues and implement solutions * Champion quality throughout the entire product lifecycle Data-Led Quality & Returns Reduction • Analyse returns, defect trends, complaints and customer feedback to identify root causes * Lead the returns process end-to-end, ensuring actions are implemented quickly and effectively * Translate insight into practical improvements that reduce returns and protect margin * Communicate findings and progress clearly to stakeholders across the business Compliance & Technical Ownership • Own product compliance, including technical documentation and product files * Ensure products meet relevant UK and EU regulations * Manage packaging waste, WEEE and associated compliance requirements * Stay up to date with regulatory changes and advise the business on impacts QA Processes & Critical Path • Review and improve QA processes across the product critical path (PSI, product data, development reviews, technical sign-off) * Embed structured processes without slowing down product speed to market Stakeholder & Supplier Management • Build strong internal relationships across Product, Buying, Customer Service and Operations * Develop close working partnerships with factories, driving accountability and shared ownership of quality * Act as a collaborative problem-solver with a strong customer-first mindset About You • Experience in a QA or Product Quality role within a fast-paced consumer products environment * Commercially aware with a clear understanding of how quality impacts returns, customer experience and profitability * Highly data-literate and confident turning insight into action * Strong knowledge of compliance and technical documentation * Proactive, curious and driven, with the confidence to influence stakeholders at all levels Want to recruit a similar role? Cast UK is a leading executive consultancy, providing national recruitment solutions across Procurement, HR, Buying, Supply Chain, and Logistics. Every consultant has a professional background in their specialist market, enabling us to deliver exceptional hiring results from entry level through to board appointments. If you're looking to secure talent for your business, contact Cast UK to discuss how we can support your next hire.

Come and join us as a Technical Officer at our Sale office in Greater Manchester Part of wienerberger UK & Ireland, youll be joining our Building Product Design team, a leader in the fields of roofing ventilation, construction membranes, building ventilation, and specialised building products. About the role: We are currently recruiting for a Technical Officers to join our technical team based in Sale. The technical team provide support and technical advice to our internal and external customers related to the technical elements of our product range. This includes reviewing construction plans/drawing and providing design and technical advice to customers. The role can be fast paced and varied, as part of your work will support commercial enquiries which require a quick turnaround to secure the sales/orders. You will be focused on providing specification support to internal Roofing and Construction sales teams as well as managing/maintaining our NBS specifications and BIM content for the product range. You will also Delivering front-line technical support to customers and internal teams Manage/resolve customer queries and complaints Prepare and interpret thermal transmittance calculations (U-value ) in accordance with BR443 and BS EN ISO 6946 standards Conduct condensation risk analyses in accordance with BS 5250 and BS EN 13788 Perform take-off and quotation services for the cavity tray product range Develop ventilation strategies for residential and commercial properties Handle special enquiries for non-standard product requests Log and monitor customer enquiries, identifying trends and potential issues. The role is office based, so the support you provide is typically via phone/email or video call, but some travel will occasionally be required to assist on projects and site visits. Hours of Work: Monday to Friday, 9.00am to 5.00pm About you You will be a technical administrator with good attention to detail and experience providing support to colleagues/customers via phone/email/in person. You will have experience in a similar role within the construction or building products/materials sector. You will also have Excellent communication skills (both written and verbal) Good numerical skills Ability to learn quickly Team working skills Comfortable adapting and reacting the changing priorities Experience using Microsoft Office suite (e.g. Outlook, Teams, Excel) About our Benefits Annual salary: Up to £30,000 Training and opportunities to grow your career with us Company Pension SIP ability to become a shareholder via our Share Scheme Flexible benefits offering (including health, wellbeing and money saving opportunities) About wienerberger UK & Ireland Building Product Design is part of wienerberger UK & Ireland. We are dedicated to empowering the construction industry to create a sustainable future for generations to come, through an extensive range of high-quality building products, systems, and solutions. We foster long-term partnerships, support exceptional careers, and place sustainability at the heart of everything we do. So what are you waiting for? Come and join us as a Technical Officer and start growing your career with us today! The closing date for this role is subject to change and may be closed earlier than advertised. TPBN1_UKTJ

We are seeking a dynamic and experienced Store Manager to lead our team in delivering exceptional customer service and driving sales performance. The ideal candidate will possess strong leadership skills, a passion for retail, and the ability to communicate effectively with both customers and team members. As a Store Manager, you will be responsible for overseeing daily operations, managing staff, and ensuring that our store meets its sales targets while providing an outstanding shopping experience. Key Responsibilities Sales and Profitability Drive sales to meet or exceed store sales targets. Develop and implement strategies to increase customer traffic, maximise sales, and improve profitability. Monitor key performance indicators (KPIs) and analyse sales performance. Identify opportunities for growth, address underperformance, and adjust sales tactics as needed. Customer Service Ensure that customers receive excellent service by providing a welcoming environment and maintaining high service standards. Handle customer complaints and inquiries in a professional and effective manner. Implement initiatives to improve customer loyalty and retention. Team Leadership and Development Train store staff, fostering a collaborative and motivated team culture. Schedule staff to ensure appropriate coverage and optimise productivity. Conduct regular performance reviews, set individual and team goals, and provide constructive feedback. Identify skill gaps and implement training programs to support team growth. Inventory and Stock Management Manage inventory levels to ensure stock availability while minimising wastage and shrinkage. Oversee ordering, receiving, and stock rotation to maintain an organised and up-to-date inventory. Conduct regular stock audits and liaise with category managers to ensure quality and timely delivery. Operational Excellence Ensure that store operations comply with company policies and procedures, including health and safety standards. Maintain a clean, organised, and visually appealing store layout. Monitor and manage expenses within budgetary constraints, identifying cost-saving opportunities where possible. Marketing and Promotions Implement in-store promotions and marketing initiatives in coordination with the marketing team. Engage with the local community to increase brand awareness and foster customer loyalty. Required Skills and Qualifications Proven experience as a Store Manager or in a similar retail management role. Strong leadership and team management skills. Excellent communication and interpersonal abilities. Solid understanding of retail management practices, including sales and inventory management. Proficiency in retail management software and Microsoft Office Suite. Strong organisational and problem-solving skills. Ability to work in a fast-paced environment and adapt to changing priorities. Preferred Qualifications Bachelors degree in Business Administration, Retail Management, or related field. Preferred experience with budget management and financial reporting. Customer-focused approach with an eye for sales opportunities and trend awareness. Benefits: Employee discount Excellent wellbeing support Language: English (required) TPBN1_UKTJ

Quality Technician Location: Carrington (Hybrid - 2 days WFH) Salary: £33,000-£38,000 + Benefits Cast UK are partnering with a fast-growing, product-led consumer brand to recruit an ambitious and driven QA Technician. This is a fantastic opportunity for a junior to mid-level Quality professional ready to step up and take ownership of the Quality function within a fast-paced, commercially focused environment. Key Responsibilities Product Quality & Continuous Improvement • Drive ongoing product improvements across packaging, instructions and overall customer experience * Collaborate closely with Product and factory partners to identify issues and implement solutions * Champion quality throughout the entire product lifecycle Data-Led Quality & Returns Reduction • Analyse returns, defect trends, complaints and customer feedback to identify root causes * Lead the returns process end-to-end, ensuring actions are implemented quickly and effectively * Translate insight into practical improvements that reduce returns and protect margin * Communicate findings and progress clearly to stakeholders across the business Compliance & Technical Ownership • Own product compliance, including technical documentation and product files * Ensure products meet relevant UK and EU regulations * Manage packaging waste, WEEE and associated compliance requirements * Stay up to date with regulatory changes and advise the business on impacts QA Processes & Critical Path • Review and improve QA processes across the product critical path (PSI, product data, development reviews, technical sign-off) * Embed structured processes without slowing down product speed to market Stakeholder & Supplier Management • Build strong internal relationships across Product, Buying, Customer Service and Operations * Develop close working partnerships with factories, driving accountability and shared ownership of quality * Act as a collaborative problem-solver with a strong customer-first mindset About You • Experience in a QA or Product Quality role within a fast-paced consumer products environment * Commercially aware with a clear understanding of how quality impacts returns, customer experience and profitability * Highly data-literate and confident turning insight into action * Strong knowledge of compliance and technical documentation * Proactive, curious and driven, with the confidence to influence stakeholders at all levels Want to recruit a similar role? Cast UK is a leading executive consultancy, providing national recruitment solutions across Procurement, HR, Buying, Supply Chain, and Logistics. Every consultant has a professional background in their specialist market, enabling us to deliver exceptional hiring results from entry level through to board appointments. If you're looking to secure talent for your business, contact Cast UK to discuss how we can support your next hire.

Are you a calm communicator who loves turning customer challenges into great experiences? We're looking for a Customer Experience Agent to join a great company in the residential services sector. This temporary role pays £13.45/hour and offers flexible working options - remote, hybrid, or office-based. As a Customer Experience Agent, you'll join a supportive, people-focused team dedicated to delivering outstanding service to residential customers. If you're calm under pressure, love problem-solving, and enjoy helping people, this could be the perfect fit for you. This is a temporary role covering two periods: • 16 March - 26 April 2026 (6 weeks) ) What will you be doing as a Customer Experience Agent? • Handling inbound calls from residential customers * Resolving customer queries * Managing complaints with patience and empathy. * Taking ownership of each call, aiming to find solutions quickly - or escalate when needed We would LOVE to hear from you if you have the following skills and experience: Whether your previous role has been in Customer Support / Customer Care / Complaints Handling , we'd love to hear from you! You'll bring: • Previous experience in customer service, contact centre, call handling * A positive attitude and professional manner - especially under pressure * Excellent communication and listening skills * The ability to explain information clearly and calmly to customers * Confidence in using systems and multitasking during calls What will you get in return for your work as a Customer Experience Agent? • Competitive hourly rate of £13.45/hour * Flexible working options - remote, hybrid, or in-office * Working hours: 8:30am - 5:30pm, Monday to Friday * Supportive training and ongoing team guidance * Opportunity to build your customer service experience with a well-known, respected organisation Apply now by sending your CV. We aim to respond to all successful applications within 2 days. If you haven't been contacted within 2 days your application has been unsuccessful. Please check our website and apply directly for any other suitable positions you see. We apologise that we are unable to contact everyone in person and thank you for your interest. Jobwise Ltd is an employment agency and the details sent in your application may be stored on our secure database.

San Carlo Manchesterare hiring a Sous Chef! C ompetitive Industry pay (based on salary & Tronc) Our story The Distefano family, spanning two generations, started San Carlo over 30 years ago and seen it grow to twenty-five authentic Italian restaurants across the UK from Covent Garden, Piccadilly and Knightsbridge in London to Bristol, Leicester, Liverpool Leeds, Cheshire and Manchester and with a growing number overseas including Kuwait, Bangkok and Qatar and with new sites set to open in Miami. Colleague Benefits: Free Meals on Duty - Delicious, healthy meals, all free 50% Staff Discount - For you and your friends and family, in any of our restaurants around the UK Refer a Friend - Bring your friends and earn up to £1,000 per person Elevate Training Academy - Commitment to training and continuing professional development with our San Carlo training app Volunteering Days - Give back with dedicated volunteering days, making a positive impact in your community Squadra App - Offering you discounts and rewards with thousands of companies worldwide Wagestream - Access to earned pay at any point of the month Legal and Financial Advice - Free legal and financial advice for you and your family Colleague of the Month - Monthly recognition awards where all San Carlo colleagues are celebrated San Carlo Awards - Our annual San Carlo Awards, dedicated to celebrating the incredible talent and hard work of our colleagues Global Opportunities - The chance to work at one of our many international restaurants, from Dubai to Miami Best in Class Pension - San Carlo are partnered with an industry-leading pension provider, ensuring your hard work today supports your tomorrow Key Responsibilities: Overseeing the day-to-day operations of the kitchen, including food preparation, cooking, and plating Managing kitchen staff, including hiring, training, and scheduling Maintaining a happy and engaged team through 1:1 meetings, incentives and recognition Inductions for all new starters in line with company procedure Manage the Junior Sous Chefs to ensure all training is to company standards Mentor any new members of the team, to ensure a positive working experience Ensuring that all kitchen staff follow food safety and sanitation guidelines and kitchen procedures Managing food inventory and ordering supplies as needed Ensuring that all kitchen equipment is properly maintained and repaired as needed. Collaborating with other kitchen staff and restaurant management to ensure that food is prepared and served in a timely manner Handling customer complaints or issues related to food quality or service Treat everyone with respect and remain calm at all times Required Qualifications & Experience: 2 years experience in a similar role Team management experience Excellent communication skills Meticulous attention to detail, highly organised and capable of handling multiple tasks A proactive self-starter who can work independently with good judgement and minimal direction TPBN1_UKCT

Independent Living Co-Ordinator Location: Salford - working across 2 schemes Salary: £26,968 Reporting to the Independent Living Manager, the Independent Living Coordinator will be part of a team who provide supportive, responsive, effective and flexible housing management and support to customers in Independent Living. The Independent Living Coordinator is responsible for promoting and maximising independence for older people within a user led environment in line with our clients Service Commitment framework. What youll be doing Supporting customers, involving relevant parties where appropriate, to maintain their independence and thrive in their tenancy and community. Responsible for all aspects of tenancy management, including; voids, allocations, managing tenancy end and new tenancies, customer inductions, rents, ASB and challenging behaviour and breaches of occupancy agreements and the reporting and monitoring of repairs, maintenance and adaptations. Responsible for general building management, health and safety, maintaining security and building compliance. Supporting the welfare of customers, providing welfare checks in line with the service offer, responding to alarm calls and emergencies when on site and working closely with customers relatives and support agencies to ensure that customers housing and support needs are met; Completing Personal Safety Plans with all customers as required taking a Person Centred Approach to provide advice and guidance to customers to maintain their security and safety, assisting them to identify any risks and how these might be managed; Maintaining accurate and timely records as required for the role and in line with Data Protection regulations, to ensure that information is recorded and shared as required to support customers and maintain the safety of services; Actively promoting partnership working with other agencies, signposting their services to our customers where appropriate and supporting our customers to access relevant services; Encouraging and supporting customers to organise or access social activities, encouraging engagement with other agencies and the wider community; Ensuring any safeguarding concerns are promptly dealt with and appropriate action is taken; Adhering to relevant guidelines and workflows, working in line with our clients Service Commitment framework. What youll need Experience and understanding of safeguarding of vulnerable adults. Experience of administration and recording procedures, with an in depth understanding of confidentiality; Working experience of applying Health & safety legislation; Relevant professional qualification/memberships or equivalent experience; Experience of basic housing processes and welfare benefits; Have relevant and up to date knowledge around housing and tenancy legislation and procedures which can be acted upon to make informed decisions; Able to travel to multiple locations; Driving licence and access to transport . What we need from you Ability to complete tasks in an accurate and timely manner when working under pressure and maintain attention to detail; Effective liaison with colleagues and other stakeholders to give or find information to resolve problems; Highly organised with an ability to plan, prioritise and manage deadlines; Use of the relevant range of Microsoft Office applications; Awareness of working within budgets and Value for Money and first line response to complaints You will be required to attend a number of face to face training sessions as well as virtual sessions and e-learning. What we give you in return for your hard work and commitment Pension DC Scheme (up to 10% contribution from both colleague and our clients) WPA Healthcare auto enrolled at no contribution level with £1250 of savings available- option to increase & add on family members The Market Place High street, restaurant & supermarket discounts, gym memberships, cycle to work, smart tech loans and much more Annual Leave Start at 26 days annual leave, increasing up to 30 days within 5 years+ Bank Holidays Reward & Recognition You Count Rewards are individual rewards for going above & beyond Help with transport We offer season ticket loans, an affordable way to purchase season tickets for public transport at discounted rates . Wage Stream You can access savings opportunities and early access to wages Our client believes the wellbeing of our colleagues is vital to enable them to deliver to great services, all your benefits can be used inside and outside of work. Our client is committed to safeguarding and promoting the welfare of children, young people and adults and expects all our colleagues to share this commitment. All successful applicant(s) will be subject to an enhanced criminal records background check (Child and Adult Workforce, Child Barred List). Further detail on our commitment to safeguarding children/young people & vulnerable adults can be found in our clients Safeguarding Policy & Recruitment Policy on our website. Closing date: 5 th March 2026 Shortlist date: 6 th March 2026 Interview date: TBC TPBN1_UKTJ

Seeking an experienced candidate for an initialduration 3mths however this is likely to be extended. Key points of criteria are: Youll bring experience from a similar role, ideally involving the coordination of specialist transport for children and young people with SEND. Youll feel confident managing safeguarding concerns, following the correct procedures and guidance, including making referrals to the LADO when needed. You must be able to meet the requirements for an Enhanced DBS check Youll work closely with the team to manage staffing and resources, making practical decisions that keep our SEND home-to-school transport service running smoothly. Youre happy to be flexible, which may occasionally include supporting colleagues or working outside normal office hours to meet the needs of the service. Youll follow Salford Council policies, as well as all relevant national guidance, to ensure the service is safe and compliant. Youll support the team in handling complaints, using your experience, problem-solving skills and calm, diplomatic approach to find positive and practical solutions. Essential Employment is acting as an Employment Business in relation to this vacancy. Essential Employment is an Equal Opportunities Employer. All our roles may be subject to pre-employment checks including references so please be prepared. You can also follow us at Twitter/Facebook/LinkedIn or via our website TPBN1_UKTJ

Title: Senior Property Manager Location: Manchester Salary: £44,000 The Client Our client are a block management and facilities management company based in Manchester. They offer a professional yet personable approach that puts communication, transparency and trust at the heart of their customer service offering. The Role of Senior Property Manager: You'll take ownership of a manageable portfolio of residential developments, including more complex sites, while also supporting and mentoring other Property Managers. Key Responsibilities of the Senior Property Manager End-to-end management of a residential block portfolio Main point of contact for Directors, leaseholders, and residents. Regular site inspections with clear follow-through Instructing and overseeing contractors for planned and reactive works Preparing, managing, and controlling service charge budgets Working closely with the accounts team to approve expenditure and manage arrears Ensuring full Health & Safety compliance (FRA, EICR, LOLER, etc.) Managing insurance renewals and claims Arranging, chairing, and attending AGMs and residents' meetings Managing major works, including Section 20 consultations Proactively resolving issues and reducing repeat complaints Maintaining accurate records and a clear audit trail What We're Looking For 4+ years' experience in residential block or estate management Proven experience managing complex or multi-unit developments Strong knowledge of service charge budgets and financial administration Confident dealing with Directors, leaseholders, and challenging situations Comfortable working autonomously while contributing to a close-knit team IT literate (Excel and property management systems - Dwellant ideal) Full UK driving licence and willingness to attend site visits Desirable (But Not Essential) Experience with high-rise buildings or cladding remediation IRPM / TPI qualification (or working towards) Previous experience mentoring or managing junior staff What You'll Get £44,000 salary Hybrid working with flexibility once settled Sensible portfolio sizes - quality over quantity Direct access to senior leadership and decision-making Clear progression into wider leadership as the business grows Funding and support for professional qualifications A professional, supportive culture built on trust and autonomy Keywords: Property Manager, Senior Property Manager, FM, Facilities Management, Block Manager, Block Management Bowdon Associates is a member of the Guild of Quality Employment Agencies and has agreed to adopt the compliance and recruitment standards that form the basis their code of conduct. A quality, transparent and responsible recruitment agency committed to raising the industry standards. TPBN1_UKTJ

The Assistant Manager is responsible for coordinating and delivering the leasing and reservations activities and assisting the Community Manager in the day to day management of this portfolio to achieve budgeted revenue, occupancy priorities, resident retention and leasing goals and objectives. Key Role Responsibilities Acts as a role model at all times by demonstrating the core values. Responsible for viewing activities ensuring that the Property meets the required Company standards, follow up calls are carried out and feedback is received following all viewings. Actively participates in the leasing process by generating and monitoring traffic, qualifying prospects, preparing tenancy documentation, and completing move-in/move-out and notice to vacate procedures in accordance with established policies and procedures. Uses the Companys property systems to generate sales and leasing reports, monitor unit availability data, log and monitor maintenance requests and record incidents and accidents, ensuring records and documents are accurate and up to date. Actively seeks interaction with residents to proactively seek to improve service delivery. Promotes resident satisfaction and retention by ensuring a timely response to questions, requests and complaints and taking appropriate action to resolve and address service issues. Oversees on-site enquiries, ensuring an appropriate inventory of ready apartments, recommending rent pricing and concessions, and monitoring the day-to-day sales and leasing activities. Ensures advertising and promotional activities are effectively implemented. Develops and maintains local knowledge and information resources relevant to resident needs i.e. travel, entertainment and amenities. Stays informed about current market and competitor conditions that may impact the communitys occupancy and results. Co-ordinates the tenancy management process by making periodic apartment inspections, evicting residents, and imposing and collecting late fees and other charges within the terms of the agreement. Monitors lease/tenancy agreement terms expirations to control vacancy exposure. Monitors payments and chases outstanding rent arrears following rent collection processes to meet business goals whilst promoting tenancy extensions and other revenue streams. Works with the maintenance team to ensure the physical aspects of the community meet the Companys standards for overall appearance and co-ordinates and inspects show flats for market alignment and touring prospective residents. Works with the Community Manager to engage and motivate the team to achieve leasing and occupancy targets. Assists the Community Manager in developing the capability of Team Members in order to meet key performance goals and future succession requirements, coordinating with Learning & Development to ensure training is provided and addresses performance if required. Assists the Community Manager with ensuring on-site teams understanding of applicable statutory UK tenancy legislation, Health and Safety compliance and Companys policies and procedures. Promotes investor satisfaction and retention through timely reporting about the performance of the properties, and responds quickly and with urgency to client/owner concerns, questions, issues, and requests. Reviews and analyses financial and other operational reports to identify and resolve issues impacting leasing performance, and accesses the Companys internal resources as needed to support solutions. Identify and implement opportunities for generating revenue streams and maximise efficiency of utilities. Acts up covering the Community Manager responsibilities in his or her absence, ensuring work is organised and executed in line with Greystar expectations. Participates where required in an on call roster to provide out of hours emergency support for the Community. Ensures the operation of the Community complies with Company policies and procedures and any laws and regulations governing housing operations and residential lettings. About You Good level of general education. Proficient in the use of Microsoft Office packages including Word, Excel and Outlook. Proficiency in using property operations software. Training will however, be provided. Experience of successfully driving leasing/sales performance and managing operations including P&L responsibility and budget monitoring within the property sector or similar environment. Detailed knowledge of Landlord/Tenant Legislation A strong team player but capable of working autonomously and taking ownership. Flexible approach to working in a fast-paced environment and adaptable to thriving in a changing environment. Self and culturally aware and able to adapt relationship building, communications and negotiation skills to suit audience. Fluent English verbal and written communication skills. Excellent organisation skills with the ability to multi task and prioritise. Numerical skills necessary to complete the above activities. Enthusiasm to deliver an exceptional experience to stakeholders and continuously improve knowledge of self and others. Desirable Demonstrable ability to coach and mentor team members. Experience of motivating a team and a proven track record in delivering service excellence in a similar management role/ environment. A knowledge and understanding of UK Health and Safety policies What We Offer We include a range of benefits for our corporate team members, including competitive pension, healthcare, and holiday allowance, amongst others as standard. Please reach out if you are keen to know more. About Greystar Greystar is a leading, fully integrated real estate company offering expertise in investment management, development, and management of rental housing properties globally. The company's business model is unique in its ability to own, operate, and develop multifamily, student, and senior housing across the globe. Building a global platform with a local presence, Greystar continues to expand its geographic reach around the world, bringing a globally interconnected professional rental housing platform and industry funded with institutional capital to countries where the sector does not yet exist. Greystars pan European platform was established in 2013 and has scaled rapidly, now with investment, operational and development presence in the UK, Ireland, France, the Netherlands, Germany, Austria, and Spain. One of Greystars core values is Equality, and as such, we continue to pride ourselves on being an equal opportunities employer, accounting for all protected and identifiable characteristics. We truly value diversity of thought, background and of experience. Please reach out to the Talent Acquisition team to explore opportunities at Greystar in more detail or visit our careers site. TPBN1_UKTJ

Quality, Environmental and Compliance Team Leader Manchester £35,000 - £40,000 + Benefits About the Role Our client, a market-leading manufacturing business, is seeking an experienced Quality, Environmental and Compliance Team Leader to take ownership of their ISO 14001 Environmental Management System and drive compliance, continuous improvement, and sustainability initiatives across the site. This is a fantastic opportunity for a hands-on QHSE professional with a proven track record in ISO 14001 to join a forward-thinking organisation committed to achieving the highest standards in quality, health & safety, and environmental performance. You will play a key role in shaping and maintaining QHSE policies, embedding best practices, and ensuring environmental compliance while collaborating closely with cross-functional teams and senior stakeholders. Key Responsibilities • Lead the maintenance and continual improvement of the ISO 14001 Environmental Management System, ensuring full compliance and alignment with evolving legislation. * Plan, schedule, and lead environmental audits, risk assessments, and sustainability initiatives. * Support the delivery of QHSE projects, policies, and procedures in line with business objectives. * Ensure ongoing compliance with ISO 9001 and prepare for internal and external audits. * Investigate customer complaints and non-conformances, applying root cause analysis and corrective actions. * Deliver QHSE training and promote a safety-first culture across all departments. * Collaborate with teams to drive continuous improvement and embed best practices into daily operations. * Provide ad-hoc support to international operations, ensuring QHSE alignment across sites. Skills & Experience Required • Minimum 3 years' QHSE experience in a manufacturing or operational environment. * Proven expertise in leading and maintaining ISO 14001 systems, including audits, documentation, and compliance. * Strong organisational and time-management skills, with the ability to balance routine duties with project-based work. * Confident communicator, able to influence and engage colleagues at all levels. * Proficient in Microsoft Office and experienced in preparing reports and compliance documentation. * Knowledge of root cause analysis tools and CAPA processes. Desirable Qualifications • NEBOSH General Certificate or IOSH Managing Safely. * IEMA or equivalent environmental/sustainability qualification (highly advantageous). Personal Attributes • Proactive and hands-on with a practical, solutions-driven approach. * Strong leadership presence with the confidence to deputise where required. * Detail-oriented, analytical, and highly organised. * Collaborative team player who can also work independently. * Passionate about driving improvements and embedding high QHSE standards. Want to recruit a similar role? Cast UK is a leading executive consultancy, providing national recruitment solutions to both clients and candidates. Specialising in, HR, Procurement, Buying, Supply Chain, and Logistics, each member of our specialist team has a professional background specific to their recruiting sector. With this unique insight and knowledge, our consultants are able to place individuals from trainee through to main board. For more information on Cast UK or to discuss how we can find talent for your business then please visit

Cicchetti Manchesterare hiring a Sous Chef! C ompetitive Industry pay (based on salary & Tronc) Our story The Distefano family, spanning two generations, started San Carlo over 30 years ago and seen it grow to twenty-five authentic Italian restaurants across the UK from Covent Garden, Piccadilly and Knightsbridge in London to Bristol, Leicester, Liverpool Leeds, Cheshire and Manchester and with a growing number overseas including Kuwait, Bangkok and Qatar and with new sites set to open in Miami. Colleague Benefits: Free Meals on Duty - Delicious, healthy meals, all free 50% Staff Discount - For you and your friends and family, in any of our restaurants around the UK Refer a Friend - Bring your friends and earn up to £1,000 per person Elevate Training Academy - Commitment to training and continuing professional development with our San Carlo training app Volunteering Days - Give back with dedicated volunteering days, making a positive impact in your community Squadra App - Offering you discounts and rewards with thousands of companies worldwide Wagestream - Access to earned pay at any point of the month Legal and Financial Advice - Free legal and financial advice for you and your family Colleague of the Month - Monthly recognition awards where all San Carlo colleagues are celebrated San Carlo Awards - Our annual San Carlo Awards, dedicated to celebrating the incredible talent and hard work of our colleagues Global Opportunities - The chance to work at one of our many international restaurants, from Dubai to Miami Best in Class Pension - San Carlo are partnered with an industry-leading pension provider, ensuring your hard work today supports your tomorrow Key Responsibilities: Overseeing the day-to-day operations of the kitchen, including food preparation, cooking, and plating Managing kitchen staff, including hiring, training, and scheduling Maintaining a happy and engaged team through 1:1 meetings, incentives and recognition Inductions for all new starters in line with company procedure Manage the Junior Sous Chefs to ensure all training is to company standards Mentor any new members of the team, to ensure a positive working experience Ensuring that all kitchen staff follow food safety and sanitation guidelines and kitchen procedures Managing food inventory and ordering supplies as needed Ensuring that all kitchen equipment is properly maintained and repaired as needed. Collaborating with other kitchen staff and restaurant management to ensure that food is prepared and served in a timely manner Handling customer complaints or issues related to food quality or service Treat everyone with respect and remain calm at all times Required Qualifications & Experience: 2 years experience in a similar role Team management experience Excellent communication skills Meticulous attention to detail, highly organised and capable of handling multiple tasks A proactive self-starter who can work independently with good judgement and minimal direction TPBN1_UKCT

Quality Assurance Technician Location: Trafford, Manchester (Hybrid - 2 days WFH) Salary: £33,000-£38,000 + Benefits Cast UK are partnering with a fast-growing, product-led consumer brand to recruit an ambitious and driven QA Technician. This is a fantastic opportunity for a junior to mid-level Quality professional ready to step up and take ownership of the Quality function within a fast-paced, commercially focused environment. Key Responsibilities Product Quality & Continuous Improvement • Drive ongoing product improvements across packaging, instructions and overall customer experience * Collaborate closely with Product and factory partners to identify issues and implement solutions * Champion quality throughout the entire product lifecycle Data-Led Quality & Returns Reduction • Analyse returns, defect trends, complaints and customer feedback to identify root causes * Lead the returns process end-to-end, ensuring actions are implemented quickly and effectively * Translate insight into practical improvements that reduce returns and protect margin * Communicate findings and progress clearly to stakeholders across the business Compliance & Technical Ownership • Own product compliance, including technical documentation and product files * Ensure products meet relevant UK and EU regulations * Manage packaging waste, WEEE and associated compliance requirements * Stay up to date with regulatory changes and advise the business on impacts QA Processes & Critical Path • Review and improve QA processes across the product critical path (PSI, product data, development reviews, technical sign-off) * Embed structured processes without slowing down product speed to market Stakeholder & Supplier Management • Build strong internal relationships across Product, Buying, Customer Service and Operations * Develop close working partnerships with factories, driving accountability and shared ownership of quality * Act as a collaborative problem-solver with a strong customer-first mindset About You • Experience in a QA or Product Quality role within a fast-paced consumer products environment * Commercially aware with a clear understanding of how quality impacts returns, customer experience and profitability * Highly data-literate and confident turning insight into action * Strong knowledge of compliance and technical documentation * Proactive, curious and driven, with the confidence to influence stakeholders at all levels Want to recruit a similar role? Cast UK is a leading executive consultancy, providing national recruitment solutions across Procurement, HR, Buying, Supply Chain, and Logistics. Every consultant has a professional background in their specialist market, enabling us to deliver exceptional hiring results from entry level through to board appointments. If you're looking to secure talent for your business, contact Cast UK to discuss how we can support your next hire.

Salary - £29000.00 We are currently recruiting for an Assistant Manager Front of House to join our Truly Talented team. Reporting directly to the Front Office Manager, this is an exciting role for a talented individual looking for career growth and a new challenge in a fast-paced, busy, hardworking team environment. What we offer £29000.00 per annum Permanent, full-time contract (40hrs per week) Your role As an Assistant Manager Front of House , you assist with the day-to-day running of the reception and supervise the department in the absence of the manager. You will provide courteous and efficient service to all guests and maintain the levels of service to the highest standards at all times. You will be responsible for greeting guests in a warm, friendly manner and be a true ambassador for excellent service, dealing with all requests and queries in an efficient and professional manner, whether face-to-face or over the telephone. You'll work in a busy and hardworking team environment, where you'll continually learn and develop. Responsibilities of an Assistant Manager Front of House will include but are not limited to: To be totally guest focused by consistently delivering excellent customer service with an informed, friendly and effective approach; To be confident in assisting in the smooth running of the department, assisting with rotas, appraisals and training of colleagues; To take pride and ownership of the smooth running and efficient organisation of the Reception in line with established procedures and standards; To establish a good relationship with colleagues showing teamwork and flexibility to assist in solving problems and answering queries; To establish a courteous, helpful, and friendly attitude toward all guests at all times and to be confident in using guest names at every available opportunity; To record all relevant comments of appreciation, suggestions and maintenance points in order to initiate follow-up using your integrity; To ensure correct hand-over procedure of the day's business with regard to cover and cashiering; To be aware of complaints/problems and bring them to the attention of the Front Office and Duty Manager and to offer assistance using your integrity; To promote the company values and behaviours at all times. The ideal person for this role will be enthusiastic about change, focused on details and trusting. The core skills and experience required to succeed Truly passionate about the Hospitality Industry; Previous experience as a receptionist or reception supervisor is required; Ability to understand our guests' needs to create exceptional service experiences, that result in lasting memories; Outstanding customer service skills with the ability to anticipate guests' needs; A strong leader capable of motivating and influencing others to work to defined procedures and standards; Excellent personal presentation; Ability to function independently with a minimum of supervision; Excellent communication skills, the ability to communicate verbally and in writing; To be an enthusiastic team player with a flexible approach. You must have the right to work in the UK to be eligible for this role. Documented evidence of eligibility will be required from all candidates prior to commencing employment. Having these core skills will put you one step further to joining Axiom Hospitality and Manchester Marriott Hotel Piccadilly. Benefits Worldwide employee discounts at Marriott Hotels; Hotel discounts across all Axiom Hospitality hotels - colleague rates and up to 50% discount on F&B; 28 days holiday, including bank holidays, increasing yearly to 33 days; Discounts across retail, restaurants, events and more through our benefits & rewards portal; Access to our Employee Assistance Line to support your Mental Health and Wellbeing; Use of Wagestream Financial Wellbeing platform, allowing instant access to your pay; Yearly complimentary Axiom Xcape stayover after one year of service; A growing team with great training, progression, and promotion opportunities; Rewards for referring a friend: referral bonus for recommending a new team member starts at 250 per successful hire; Length of service awards, ranging from 1 year to 3, 5, 10 and 20-year rewards and more! Opportunities for all At Axiom Hospitality, we thrive on differences and believe it is critical to our success as a fast-growing hospitality company with global aspirations. We are proud to be an equal-opportunity workplace that seeks to recruit, develop, and retain the most talented people from various backgrounds, perspectives, and skills. We, therefore, encourage applications from all genders, races, religions, ages, and sexual orientations, as well as parents, veterans, people living with disabilities, and any other groups that could bring diverse perspectives to our business. At Axiom Hospitality, we are making efforts to reduce our carbon, energy, water and waste footprint. We strive to be ethical in all we do and want to be a thriving, sustainable and responsible business for our people, our communities and our planet. Working closely with our Hotel Owners, we are committed to the journey to sustainability. In addition, we are working to reduce our hotels' impact on the environment through internationally recognised eco-label certification. Our hotels strive to be active members of their local communities by giving back where they can. Supporting local charities is important to our teams, from volunteering at soup kitchens to collecting donations and fundraising. Our hotels aim to leave a positive impact on their neighbourhoods. At Axiom Hospitality, we are working closely with our stakeholders to support our social impact commitment. Caring about people extends outside our business and is part of our DNA. TPBN1_UKCT

Fumo Manchesterare hiring a Floor Manager! C ompetitive Industry pay (based on salary & Tronc) Our story The Distefano family, spanning two generations, started San Carlo over 30 years ago and seen it grow to twenty-five authentic Italian restaurants across the UK from Covent Garden, Piccadilly and Knightsbridge in London to Bristol, Leicester, Liverpool Leeds, Cheshire and Manchester and with a growing number overseas including Kuwait, Bangkok and Qatar and with new sites set to open in Miami. Colleague Benefits: Free Meals on Duty - Delicious, healthy meals, all free 50% Staff Discount - For you and your friends and family, in any of our restaurants around the UK Refer a Friend - Bring your friends and earn up to £1,000 per person Elevate Training Academy - Commitment to training and continuing professional development with our San Carlo training app Volunteering Days - Give back with dedicated volunteering days, making a positive impact in your community Squadra App - Offering you discounts and rewards with thousands of companies worldwide Wagestream - Access to earned pay at any point of the month Legal and Financial Advice - Free legal and financial advice for you and your family Colleague of the Month - Monthly recognition awards where all San Carlo colleagues are celebrated San Carlo Awards - Our annual San Carlo Awards, dedicated to celebrating the incredible talent and hard work of our colleagues Global Opportunities - The chance to work at one of our many international restaurants, from Dubai to Miami Best in Class Pension - San Carlo are partnered with an industry-leading pension provider, ensuring your hard work today supports your tomorrow Key Responsibilities: Delegate work assignments, find the right person and assign them the right job adapting to the skill and necessities. Assist in the recruitment for new employees for the restaurant. Ensure smooth running of the restaurant and ensured restaurant is staffed at correct levels each day. Ensure delivery of high standard of service at all times. Support employee performance and encourage to an acceptable standard. Assist and support training and development of all employees. Deal effectively with customer complaints Required Qualifications & Experience: 2 years experience in a similar role Team management experience Excellent communication skills Meticulous attention to detail, highly organised and capable of handling multiple tasks A proactive self-starter who can work independently with good judgement and minimal direction TPBN1_UKCT

Senior Property Manager - Block Management Due to continuing growth, our client is looking to strengthen their team with a Senior Property Manager, tasked with caring for circa 700 units. They are on the lookout for someone who enjoys property management and wants to be given the breathing space to provide an excellent service, rather than being micromanaged and overloaded with thousands of units. They need someone with at least five years of prior experience as a Block Property Manager, preferably large estates and high-rise buildings and those with previous/ongoing cladding remediation too would be a plus. As an experienced Property Manager, you'd be well aware of the day-to-day duties, which would include: Oversee the smooth running of the portfolio. Attend and prepare for regular meetings with residents/directors. Conduct routine inspections and schedule maintenance. Chair and minute meetings as appropriate and take actions resulting from these. Budget and financial control - our client's system is a big help with this. Build and maintain relationships with all stakeholders. Resolving of queries received on the portfolio. Helping to acquire new business (where commission can also be earned). Assisting with complaints handling (thankfully they don't get many at all but can't always please everyone!). Our client is very much a team that works closely and learns from each other every day, as no two days in this industry are ever the same. They excel because their focus is on customer service, so they keep unit numbers per Property Manager lower than any other agent, ensuring each block gets a good level of attention, their staff aren't overworked and reducing complaints. They aren't a national agent and will never be as the service is never close to that of a good, local agent. They're in the process of moving to new offices in Castlefield, having outgrown their current office quicker than expected. Other Ideal Traits Are: Excellent knowledge of financial administration (service charge accounting) Effective numeracy and data entry skills Experience in handling cladding replacement work/building safety fund applications Excellent interpersonal skills Ability to maintain a high level of accuracy Ability to meet deadlines and grasp the urgency of departmental activities Experience in managing staff TPI level 3 Personal Skills/Attributes: Maintaining strict confidentiality Demonstrate sound work ethics Flexibility Be assertive and dynamic Be deadline driven Maintaining relationships with all stakeholders Can work independently Problem analysis and solving Professionalism Full drivers licence and ideally own car A Little More About Our Client They have grown considerably in the last five years but have done so carefully, choosing their clients and setting reasonable fees - they don't low ball to win business. They also aren't afraid of offloading impossible clients; they put their own people and their well being first. They are keen not to make the same mistakes as the big agents and are open to ideas and innovation to help improve their services and the work environment of the team. If that sounds interesting, then please apply! TPBN1_UKTJ

You will lead a high‑performing team of Complaints & Resolution Officers, set the direction for our complaints function, and ensure we not only meet but exceed the expectations set by the Housing Ombudsman’s Complaint Handling Code, the Local Government & Social Care Ombudsman, and sector best p

As our Complaints Adviser you'll play a key role in resolving customer complaints with professionalism, empathy, and a focus on fair outcomes. You'll support the complaints team by delivering timely, high-quality responses that contribute to positive experiences for customers and stakeholders.

You will not be responding to complaints directly - instead, you'll take full ownership of the complaints workflow, ensuring cases are logged accurately, assigned to the correct teams, tracked effectively, and reported on appropriately. Working closely with compliance and clinical stakeholders, you'

This Complaints Officer role offers the chance to manage and resolve complaints across housing services, helping ensure safe, quality homes and services that tenants can trust. Youll be delivering end-to-end case management of complaints that escalate beyond the informal stage, often dealing with se

Eden Brown are working in partnership with a well known Housing Association as they look to recruit a Housing Customer Complaints Manager on an 8 week contract in Manchester As the Housing Customer Complaints Manager your role will involve: - Project Management; Prioritising services across the Co

Complaints Manager Manchester Salary: £36,000 - £37,000 Hybrid working Are you an experienced leader with a passion for exceptional customer service and a commitment to doing the right thing for customers? We're looking for a Complaints Managerto lead our frontline teams, drive perfo

Housing Reviews and Complaints Officer Location: Maidenhead, Berkshire Pay: £22.

Are you a coaching expert with a passion for driving performance and development? CarFinance 247 is looking for a dynamic Complaints Manager to lead our Experience and Complaints function, helping us deliver exceptional results and ensure continuous improvement. Bring a demonstrable track record of

Senior Customer Complaints & Outcomes Specialist. Senior Customer Complaints & Outcomes Specialist. Senior Customer Complaints & Outcomes Specialist.

Reviews and Complaints Officer. We are seeking an experienced and motivated Reviews and Complaints Officer to join our Housing Operations team within a local authority setting based in Maidenhead. Manage and respond to complaints in accordance with internal procedures and the Housing Ombudsman’s e

I am recruiting for a housing complaints officer to join the team at Onward Homes in Accrington, covering sick leave. Managing inbound calls, responding to enquiries, raising complaints on the system and letter writing.

A problem solver: you’ll need to be able to actively resolve complaints within our SLA, with the ability to effectively communicate information and reasoningsA team player: you will be working with multiple teams and liaising with Senior Executive Members to aid you in resolution of the compl

NOW HIRING: Experienced Complaints Investigators (temp)– Wembley. Are you an experienced Complaints Investigator looking for your next challenging and rewarding role? We’re recruiting on behalf of a London-based council in Wembley for professionals with strong investigative skills, excellent wri

Complaints Team LeaderLondon Bridge£37,000Looking for a Complaints Team Leader to join our collaborative and values-driven team. As a Complaints Team Leader, you will manage and develop a team of Resolution Offic

The role involves investigating complaints, ensuring regulatory compliance, and delivering empathetic customer responses. A leading UK financial services group is seeking an experienced Senior Complaint Handler to manage Defined Benefit pension complaints.

A well-established B2B lender in the UK is seeking an experienced Complaints Handler for their risk and compliance function. This role involves managing customer complaints, ensuring they are resolved fairly and in compliance with regulatory requirements.

Support the Complaints and Casework Manager in delivering an effective, customer‑focused complaints service for residents and the Client. Lead on projects aimed at improving service standards, performance, and consistency in complaints handling a. Complaints Investigator needed in North London Pay

A leading regulatory organization is seeking a highly organised Executive Assistant (Complaints & Resolution).

The role involves managing a caseload of customer complaints, ensuring effective governance and escalation processes are established.

Support the Complaints and Casework Manager in delivering an effective, customer‑focused complaints service for residents and the Client. Complaints Investigator needed in North London Paying £19. Lead on projects aimed at improving service standards, performance, and consistency in complaints ha

We're looking for a Complaints Business Partner (CBP) to drive organisational learning through complaints, managing our most complex cases and embedding processes and capabilities across teams to ensure insights inform strategy and improve resident outcomes. Degree‑level qualification or equivalen

A leading healthcare company is seeking a Compliance and Governance Coordinator to manage complaints and ensure compliance within their services. Responsibilities include validating and coordinating complaints, managing communication across teams, and analyzing complaint data to identify improvement

Landscape: The role fits within the Complaints team which comprises of the complaints manager, two complaints leads and a complaints adviser. Job title: Complaints Adviser** Contract type: Fixed Term Contract - 27 April until 27 November 2026 Location: Manchester **Salary: £24,500 to