Key Account Manager (KAM)
hace 10 días
Chesterfield
• Key Account Manager (KAM) – Doorsets & Ironmongery, • Location: Chesterfield (National Coverage), • Department: Sales, • Reports To: Group Sales Manager, • Team Structure: Team of 3 (KAM + Pre-Construction Manager + Sales Executive) DATIM Ltd is a leading UK manufacturer of architectural internal Doorsets and Ironmongery, delivering compliance-led solutions into large-scale multi-room developments across apartments, student accommodation, hotels, MOD/Defence and framework projects. Our ambition is to be the number ONE company of choice in complete internal Doorset & Ironmongery solutions . Our sales culture is built around a clear methodology, structured engagement and disciplined execution — as defined in the DATIM Sales Playbook . We LISTEN. We MANUFACTURE. We DELIVER. The Key Account Manager leads the Team of 3 and holds primary accountability for delivering the Team’s Sales In target. • Owning and growing key accounts., • Driving larger Share of Wallet (SOW)., • Securing repeat business., • Leading client engagement strategy., • Defining the commercial path to order., • Following the Sales Process Map and Playbook methodology. The KAM is the commercial leader of the team — setting direction, owning relationships, and ensuring disciplined execution from first meeting through to secured order and handover. • Deliver the Team’s Sales In target., • Grow revenue and margin within assigned accounts., • Increase depth of Scope of Works (bundling Doorsets, Ironmongery and added services)., • Maintain structured pipeline visibility., • Lead client strategy aligned to “Where We Play & How We Win.”, • Manage and develop a portfolio of strategic contractors, developers and framework clients., • Establish long-term partnerships built on trust and performance., • Conduct structured quarterly account reviews., • Identify cross-sell and upsell opportunities., • Drive deeper SOW across projects (Doorsets + Ironmongery + additional services)., • Increase repeat business and reduce account leakage., • The KAM is accountable for growing wallet share within each account., • Operate in strict alignment with the 7-Step Sales Process outlined in the Sales Playbook :, • Research Prospect., • Contact Decision Maker., • Deliver Insight., • Build Support., • Propose F2F Meeting., • Deliver F2F & Sell Value., • Account Management., • Embed proactive outreach, resilience and competitive spirit as outlined in the MD’s Sales Playbook message ., • Ensure face-to-face engagement where possible — “The more hands you shake, the more money you make.”, • Where We Play & How We Win., • Multi-Room (Apartments, Hotels, PBSA)., • MOD / Defence., • Frameworks., • Regional contractors & developers., • Early technical engagement., • Stronger account management., • Deeper SOW., • Compliance-led selling., • Stable and disciplined execution., • The KAM ensures the team is targeting the right work for the factory., • Lead structured Needs Analysis meetings., • Understand project scope, budget, VE appetite and programme., • Identify decision makers and influencers., • Map competitor landscape., • Establish sample and design approval strategy., • Identify buying triggers and pain points., • Define the “Path to Order”., • The KAM owns the commercial strategy; the PC builds the technical solution around it., • Maintain accurate CRM records (HubSpot)., • Drive opportunity progression., • Ensure no stagnation in mid-stage deals., • Lead weekly pipeline reviews within the Team of 3., • Maintain clarity on probability movement and close plans., • Pipeline discipline drives predictability., • Define bid strategy., • Agree pricing position and VE approach., • Align technical solution with commercial intent., • Drive activity levels., • Ensure CRM accuracy., • Maintain structured follow-up., • Coordinate samples and presentations., • The KAM sets direction and holds accountability., • Ensure structured handover to Project Management., • Maintain executive-level relationship post-award., • Protect premium client experience., • Capture feedback to strengthen future bids., • Strong delivery feedback strengthens repeat work., • Proven B2B sales and key account management experience within construction, building materials or interiors., • Experience managing multi-layered contractor or developer accounts., • Strong understanding of procurement routes and frameworks., • Demonstrated ability to grow SOW within accounts., • Experience with CRM systems (HubSpot preferred)., • The Team delivers its Sales In target., • Increased SOW within strategic accounts., • Strong repeat business levels., • Clear and disciplined pipeline visibility., • Strong alignment between Sales, Pre-Construction and Operations., • Predictable, scalable account growth., • Clear understanding of where to play and how to win., • The Key Account Manager drives growth at DATIM., • The right work enters the business., • The team operates with clarity and pace., • Accounts grow year-on-year., • Margin is protected., • The Sales Playbook is lived, not just read. Within DATIM’s model, the KAM is not just a salesperson — they are a commercial leader responsible for building strategic partnerships and scaling the business sustainably. #J-18808-Ljbffr