Customer Service Assistant
16 days ago
Pershore
Customer Service Assistant Vacancy Our client, a well-established firm within the luxury goods industry, based in Pershore, has an exciting new opportunity for a Customer Service Assistant to join their team on a temporary basis for a seasonal contract to cover the Christmas peak. The successful Customer Service Assistant should have: • A love of working with people customers are at the heart of everything our client does!, • Excellent communication skills (Previous customer service experience is advantageous but not essential), • The ability to multitask and navigate multiple systems with ease, • Resilience to handle sensitive or challenging conversations with customers, and potential complaints, • Handling customer service queries via phone, email, and live chat, • Planning corporate orders and liaising with corporate clients, • Producing quotations and advising customers on suitable products, • Investigating and resolving customer complaints, as well as managing and resolving delivery queries