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Closing date: 27-10-2025 Customer Team Leader Location: 1-1A Hope Farm Precinct, Great Sutton, Ellesmere Port, CH66 2RG Pay: £13.99 per hour Contract: 30 hours per week + regular overtime, permanent, part time Working pattern: varied shifts including early mornings (5.45am), afternoons, late evenings (11pm) and weekends, to be discussed at interview Full, paid training provided You can now apply for this role using your mobile device (no CV needed!) You must be aged 18 or over to be a customer team leader at Co-op, as you’ll need to authorise age-related sales. We’re looking for Customer Team Leaders to join our team at Co-op. When you join Co-op, you’ll get dedicated support to help you grow your career, as well as amazing benefits including 36 days holiday, a pension with up to 10% Co-op contribution, access to virtual healthcare services for you and your family, and a 30% discount on all Co-op products in our stores. As a Customer Team Leader, you’ll be part of a friendly team that’s dedicated to helping our customers. We’ll look to you to help lead the store team – coaching and supervising our Customer Team Members and deputising for the Store Manager, while also delivering great customer service and performing a wide range of other tasks around the store like re-stocking shelves and cleaning up spillages. At Co-op, we do things a different way. For over 175 years we’ve been focused on making things fairer for our members and their communities, and as a colleague we promise to take care of you. You’ll get support for your physical, mental, and financial wellbeing, as well as market leading policies to help you through life events from bereavement and pregnancy loss to fertility treatment and menopause. What you’ll do • Friendly and thoughtful service – you’ll give friendly, welcoming, easy, helpful and thoughtful service every day, often taking ownership for managing the store and handling challenging situations, • Develop your team's capabilities through coaching and training, fostering an inclusive culture where everyone's voice is valued and respected, • Make sure that the store remains safe, legal, and fully operational, • Manage diligence checks and stock accuracy to make shopping a great experience for our customers, • Support your store manager by deputising when they’re not working and delivering a variety of HR processes, • Lead the way when introducing new products and services in your store – work closely with your team to implement change and encourage open and honest feedback, • Build relationships and get involved in your local community, supporting your Store Manager with the delivery of the local Co-op community planThis job would suit people who have, • A genuine care for the needs of customers and members, • The ability to strike a balance between leading and supporting your team and rolling up your sleeves on the shop floor, • Great people skills, with the ability to build positive relationships with customers and colleagues, • Strong organisational and problem-solving skills, • A desire to learn, grow and develop your leadership skills, • The flexibility to work a range of different shiftsWhy Co-op?, • Full, paid training and dedicated support for your personal development and career progression, • 30% discount on all Co-op products in-store plus 10% discounts on all other brands, • A pension scheme with up to 10% employer contributions, • Wagestream– a money management app giving you access to a percentage of your pay as you earn it, • 36 days of holiday (including bank holidays, pro rata for part time colleagues), • Virtual healthcare services for you and your family, including access to GP appointments, eye care, mental health support, and nutrition and fitness consultations, • 24/7 employee assistance service, • Rotas shared three weeks in advance and accessible on your phone

We believe in better. And we make it happen. Better content. Better products. And better careers. Working in Tech, Product or Data at Sky is about building the next and the new. From broadband to broadcast, streaming to mobile, SkyQ to Sky Glass, we never stand still. We optimise and innovate. We turn big ideas into the products, content and services millions of people love. And we do it all right here at Sky. Home Communications is central to Sky's next-generation customer services. By delivering high-performance, stable broadband and seamless in-home connectivity, our products form the foundation for future service innovation. Integration across diverse technologies ensures Sky's award-winning products remain intuitive, high-quality, and impactful. This role sits within the fast-paced Connectivity Software team, part of Sky Home Communications. We lead development on the RDK WAN Manager and Broadband Application Framework-key components of the open-source RDK-B platform used in millions of broadband devices worldwide. As a Software Architect, you'll define the software component architecture for our connectivity products, ensuring robust, scalable design. You'll represent Sky in the RDK-B community, support continuous improvement, and collaborate with stakeholders across the business. A proactive mindset and commitment to quality are essential. You'll be part of a world-class team building cutting-edge, network-enabled products that empower Sky customers to stay connected and enjoy what they love-anytime, anywhere. What you'll do • Attend architecture calls to define user stories and document use cases in JIRA., • Define clear software interfaces to external modules and outline end-to-end deployment scenarios., • Contribute to feasibility assessments and delivery planning for proposed architectures., • Define and document software component architecture to support scalable, maintainable solutions., • Identify and implement technical changes required to meet specific project requirements., • Lead technical investigations, applying creative problem-solving and advanced debugging techniques., • Collaborate with third-party partners and suppliers to integrate their solutions into Sky's products., • Engage with the RDK-B community-leading working groups, proposing solutions, building consensus-and work closely with internal architects, hardware teams, and the Head of Department to drive innovation and transformation of the router stack.What you'll bring, • Strong software development experience in C/C++ on Linux, with a solid understanding of the software development lifecycle., • Expertise in software architecture for IP routers and network devices (VoIP, DSL, GPON, DOCSIS, Wi-Fi), and familiarity with protocols like TCP/IP, SIP, RTP, PPP, DHCP, IPv4/IPv6, OpenSync, OVS, TR-069, and WebPA., • Excellent communication skills, able to adapt technical detail to suit different audiences, and a collaborative mindset that supports team success., • Highly organised and self-motivated, thriving in fast-paced environments with the ability to manage multiple priorities effectively., • Creative and analytical thinker, with meticulous attention to detail and strong problem-solving and debugging skills., • Experience with RDK-B, Open WRT, or PRPL WRT is a significant advantage. Team overview Product Delivery Want to deliver brilliant products and unmissable entertainment that grips millions of households? Our 1000 strong, Product Delivery team does everything from developing innovative AI technology to creating the best HDR viewing experience for TV products. From Sky Go to Sky Q & Sky Glass, we take our products to the next level and make them more agile and reliable with every release. The rewards There's one thing people can't stop talking about when it comes to #LifeAtSky: the perks. Here's a taster: • Sky Q, for the TV you love all in one place, • The magic of Sky Glass at an exclusive rate, • A generous pension package, • Private healthcare, • Discounted mobile and broadband, • A wide range of Sky VIP rewards and experiencesInclusion & how you'll work We are a Disability Confident Employer, and welcome and encourage applications from all candidates. We will look to ensure a fair and consistent experience for all, and will make reasonable adjustments to support you where appropriate. Please flag any adjustments you need to your recruiter as early as you can. We've embraced hybrid working and split our time between unique office spaces and the convenience of working from home. You'll find out more about what hybrid working looks like for your role later on in the recruitment process. Your office space Brentwood This location takes some beating: we're practically in Brentwood station, which has regular trains to London Liverpool Street. If you find it easier to drive, there's some onsite parking, while Chatham Way car park is a short walk away. We'd love to hear from you Inventive, forward-thinking minds come together to work in Tech, Product and Data at Sky. It's a place where you can explore what if, how far, and what next. But better doesn't stop at what we do, it's how we do it, too. We embrace each other's differences. We support our community and contribute to a sustainable future for our business and the planet. If you believe in better, we'll back you all the way. Just so you know: if your application is successful, we'll ask you to complete a criminal record check. And depending on the role you have applied for and the nature of any convictions you may have, we might have to withdraw the offer.

We believe in better. And we make it happen. Better content. Better products. And better careers. Working in Tech, Product or Data at Sky is about building the next and the new. From broadband to broadcast, streaming to mobile, SkyQ to Sky Glass, we never stand still. We optimise and innovate. We turn big ideas into the products, content and services millions of people love. And we do it all right here at Sky. Home Communications is central to Sky's next-generation customer services. By delivering high-performance, stable broadband and seamless in-home connectivity, our products form the foundation for future service innovation. Integration across diverse technologies ensures Sky's award-winning products remain intuitive, high-quality, and impactful. This role sits within the fast-paced Connectivity Software team, part of Sky Home Communications. We lead development on the RDK WAN Manager and Broadband Application Framework-key components of the open-source RDK-B platform used in millions of broadband devices worldwide. As a Software Architect, you'll define the software component architecture for our connectivity products, ensuring robust, scalable design. You'll represent Sky in the RDK-B community, support continuous improvement, and collaborate with stakeholders across the business. A proactive mindset and commitment to quality are essential. You'll be part of a world-class team building cutting-edge, network-enabled products that empower Sky customers to stay connected and enjoy what they love-anytime, anywhere. What you'll do • Attend architecture calls to define user stories and document use cases in JIRA., • Define clear software interfaces to external modules and outline end-to-end deployment scenarios., • Contribute to feasibility assessments and delivery planning for proposed architectures., • Define and document software component architecture to support scalable, maintainable solutions., • Identify and implement technical changes required to meet specific project requirements., • Lead technical investigations, applying creative problem-solving and advanced debugging techniques., • Collaborate with third-party partners and suppliers to integrate their solutions into Sky's products., • Engage with the RDK-B community-leading working groups, proposing solutions, building consensus-and work closely with internal architects, hardware teams, and the Head of Department to drive innovation and transformation of the router stack.What you'll bring, • Strong software development experience in C/C++ on Linux, with a solid understanding of the software development lifecycle., • Expertise in software architecture for IP routers and network devices (VoIP, DSL, GPON, DOCSIS, Wi-Fi), and familiarity with protocols like TCP/IP, SIP, RTP, PPP, DHCP, IPv4/IPv6, OpenSync, OVS, TR-069, and WebPA., • Excellent communication skills, able to adapt technical detail to suit different audiences, and a collaborative mindset that supports team success., • Highly organised and self-motivated, thriving in fast-paced environments with the ability to manage multiple priorities effectively., • Creative and analytical thinker, with meticulous attention to detail and strong problem-solving and debugging skills., • Experience with RDK-B, Open WRT, or PRPL WRT is a significant advantage. Team overview Product Delivery Want to deliver brilliant products and unmissable entertainment that grips millions of households? Our 1000 strong, Product Delivery team does everything from developing innovative AI technology to creating the best HDR viewing experience for TV products. From Sky Go to Sky Q & Sky Glass, we take our products to the next level and make them more agile and reliable with every release. The rewards There's one thing people can't stop talking about when it comes to #LifeAtSky: the perks. Here's a taster: • Sky Q, for the TV you love all in one place, • The magic of Sky Glass at an exclusive rate, • A generous pension package, • Private healthcare, • Discounted mobile and broadband, • A wide range of Sky VIP rewards and experiencesInclusion & how you'll work We are a Disability Confident Employer, and welcome and encourage applications from all candidates. We will look to ensure a fair and consistent experience for all, and will make reasonable adjustments to support you where appropriate. Please flag any adjustments you need to your recruiter as early as you can. We've embraced hybrid working and split our time between unique office spaces and the convenience of working from home. You'll find out more about what hybrid working looks like for your role later on in the recruitment process. Your office space Brentwood This location takes some beating: we're practically in Brentwood station, which has regular trains to London Liverpool Street. If you find it easier to drive, there's some onsite parking, while Chatham Way car park is a short walk away. We'd love to hear from you Inventive, forward-thinking minds come together to work in Tech, Product and Data at Sky. It's a place where you can explore what if, how far, and what next. But better doesn't stop at what we do, it's how we do it, too. We embrace each other's differences. We support our community and contribute to a sustainable future for our business and the planet. If you believe in better, we'll back you all the way. Just so you know: if your application is successful, we'll ask you to complete a criminal record check. And depending on the role you have applied for and the nature of any convictions you may have, we might have to withdraw the offer.

We believe in better. And we make it happen. Better content. Better products. And better careers. Working in Tech, Product or Data at Sky is about building the next and the new. From broadband to broadcast, streaming to mobile, SkyQ to Sky Glass, we never stand still. We optimise and innovate. We turn big ideas into the products, content and services millions of people love. And we do it all right here at Sky. Home Communications is central to Sky's next-generation customer services. By delivering high-performance, stable broadband and seamless in-home connectivity, our products form the foundation for future service innovation. Integration across diverse technologies ensures Sky's award-winning products remain intuitive, high-quality, and impactful. This role sits within the fast-paced Connectivity Software team, part of Sky Home Communications. We lead development on the RDK WAN Manager and Broadband Application Framework-key components of the open-source RDK-B platform used in millions of broadband devices worldwide. As a Software Architect, you'll define the software component architecture for our connectivity products, ensuring robust, scalable design. You'll represent Sky in the RDK-B community, support continuous improvement, and collaborate with stakeholders across the business. A proactive mindset and commitment to quality are essential. You'll be part of a world-class team building cutting-edge, network-enabled products that empower Sky customers to stay connected and enjoy what they love-anytime, anywhere. What you'll do • Attend architecture calls to define user stories and document use cases in JIRA., • Define clear software interfaces to external modules and outline end-to-end deployment scenarios., • Contribute to feasibility assessments and delivery planning for proposed architectures., • Define and document software component architecture to support scalable, maintainable solutions., • Identify and implement technical changes required to meet specific project requirements., • Lead technical investigations, applying creative problem-solving and advanced debugging techniques., • Collaborate with third-party partners and suppliers to integrate their solutions into Sky's products., • Engage with the RDK-B community-leading working groups, proposing solutions, building consensus-and work closely with internal architects, hardware teams, and the Head of Department to drive innovation and transformation of the router stack.What you'll bring, • Strong software development experience in C/C++ on Linux, with a solid understanding of the software development lifecycle., • Expertise in software architecture for IP routers and network devices (VoIP, DSL, GPON, DOCSIS, Wi-Fi), and familiarity with protocols like TCP/IP, SIP, RTP, PPP, DHCP, IPv4/IPv6, OpenSync, OVS, TR-069, and WebPA., • Excellent communication skills, able to adapt technical detail to suit different audiences, and a collaborative mindset that supports team success., • Highly organised and self-motivated, thriving in fast-paced environments with the ability to manage multiple priorities effectively., • Creative and analytical thinker, with meticulous attention to detail and strong problem-solving and debugging skills., • Experience with RDK-B, Open WRT, or PRPL WRT is a significant advantage. Team overview Product Delivery Want to deliver brilliant products and unmissable entertainment that grips millions of households? Our 1000 strong, Product Delivery team does everything from developing innovative AI technology to creating the best HDR viewing experience for TV products. From Sky Go to Sky Q & Sky Glass, we take our products to the next level and make them more agile and reliable with every release. The rewards There's one thing people can't stop talking about when it comes to #LifeAtSky: the perks. Here's a taster: • Sky Q, for the TV you love all in one place, • The magic of Sky Glass at an exclusive rate, • A generous pension package, • Private healthcare, • Discounted mobile and broadband, • A wide range of Sky VIP rewards and experiencesInclusion & how you'll work We are a Disability Confident Employer, and welcome and encourage applications from all candidates. We will look to ensure a fair and consistent experience for all, and will make reasonable adjustments to support you where appropriate. Please flag any adjustments you need to your recruiter as early as you can. We've embraced hybrid working and split our time between unique office spaces and the convenience of working from home. You'll find out more about what hybrid working looks like for your role later on in the recruitment process. Your office space Brentwood This location takes some beating: we're practically in Brentwood station, which has regular trains to London Liverpool Street. If you find it easier to drive, there's some onsite parking, while Chatham Way car park is a short walk away. We'd love to hear from you Inventive, forward-thinking minds come together to work in Tech, Product and Data at Sky. It's a place where you can explore what if, how far, and what next. But better doesn't stop at what we do, it's how we do it, too. We embrace each other's differences. We support our community and contribute to a sustainable future for our business and the planet. If you believe in better, we'll back you all the way. Just so you know: if your application is successful, we'll ask you to complete a criminal record check. And depending on the role you have applied for and the nature of any convictions you may have, we might have to withdraw the offer.

We believe in better. And we make it happen. Better content. Better products. And better careers. Working in Tech, Product or Data at Sky is about building the next and the new. From broadband to broadcast, streaming to mobile, SkyQ to Sky Glass, we never stand still. We optimise and innovate. We turn big ideas into the products, content and services millions of people love. And we do it all right here at Sky. Home Communications is central to Sky's next-generation customer services. By delivering high-performance, stable broadband and seamless in-home connectivity, our products form the foundation for future service innovation. Integration across diverse technologies ensures Sky's award-winning products remain intuitive, high-quality, and impactful. This role sits within the fast-paced Connectivity Software team, part of Sky Home Communications. We lead development on the RDK WAN Manager and Broadband Application Framework-key components of the open-source RDK-B platform used in millions of broadband devices worldwide. As a Software Architect, you'll define the software component architecture for our connectivity products, ensuring robust, scalable design. You'll represent Sky in the RDK-B community, support continuous improvement, and collaborate with stakeholders across the business. A proactive mindset and commitment to quality are essential. You'll be part of a world-class team building cutting-edge, network-enabled products that empower Sky customers to stay connected and enjoy what they love-anytime, anywhere. What you'll do • Attend architecture calls to define user stories and document use cases in JIRA., • Define clear software interfaces to external modules and outline end-to-end deployment scenarios., • Contribute to feasibility assessments and delivery planning for proposed architectures., • Define and document software component architecture to support scalable, maintainable solutions., • Identify and implement technical changes required to meet specific project requirements., • Lead technical investigations, applying creative problem-solving and advanced debugging techniques., • Collaborate with third-party partners and suppliers to integrate their solutions into Sky's products., • Engage with the RDK-B community-leading working groups, proposing solutions, building consensus-and work closely with internal architects, hardware teams, and the Head of Department to drive innovation and transformation of the router stack.What you'll bring, • Strong software development experience in C/C++ on Linux, with a solid understanding of the software development lifecycle., • Expertise in software architecture for IP routers and network devices (VoIP, DSL, GPON, DOCSIS, Wi-Fi), and familiarity with protocols like TCP/IP, SIP, RTP, PPP, DHCP, IPv4/IPv6, OpenSync, OVS, TR-069, and WebPA., • Excellent communication skills, able to adapt technical detail to suit different audiences, and a collaborative mindset that supports team success., • Highly organised and self-motivated, thriving in fast-paced environments with the ability to manage multiple priorities effectively., • Creative and analytical thinker, with meticulous attention to detail and strong problem-solving and debugging skills., • Experience with RDK-B, Open WRT, or PRPL WRT is a significant advantage. Team overview Product Delivery Want to deliver brilliant products and unmissable entertainment that grips millions of households? Our 1000 strong, Product Delivery team does everything from developing innovative AI technology to creating the best HDR viewing experience for TV products. From Sky Go to Sky Q & Sky Glass, we take our products to the next level and make them more agile and reliable with every release. The rewards There's one thing people can't stop talking about when it comes to #LifeAtSky: the perks. Here's a taster: • Sky Q, for the TV you love all in one place, • The magic of Sky Glass at an exclusive rate, • A generous pension package, • Private healthcare, • Discounted mobile and broadband, • A wide range of Sky VIP rewards and experiencesInclusion & how you'll work We are a Disability Confident Employer, and welcome and encourage applications from all candidates. We will look to ensure a fair and consistent experience for all, and will make reasonable adjustments to support you where appropriate. Please flag any adjustments you need to your recruiter as early as you can. We've embraced hybrid working and split our time between unique office spaces and the convenience of working from home. You'll find out more about what hybrid working looks like for your role later on in the recruitment process. Your office space Brentwood This location takes some beating: we're practically in Brentwood station, which has regular trains to London Liverpool Street. If you find it easier to drive, there's some onsite parking, while Chatham Way car park is a short walk away. We'd love to hear from you Inventive, forward-thinking minds come together to work in Tech, Product and Data at Sky. It's a place where you can explore what if, how far, and what next. But better doesn't stop at what we do, it's how we do it, too. We embrace each other's differences. We support our community and contribute to a sustainable future for our business and the planet. If you believe in better, we'll back you all the way. Just so you know: if your application is successful, we'll ask you to complete a criminal record check. And depending on the role you have applied for and the nature of any convictions you may have, we might have to withdraw the offer.

We believe in better. And we make it happen. Better content. Better products. And better careers. Working in Tech, Product or Data at Sky is about building the next and the new. From broadband to broadcast, streaming to mobile, SkyQ to Sky Glass, we never stand still. We optimise and innovate. We turn big ideas into the products, content and services millions of people love. And we do it all right here at Sky. Home Communications is central to Sky's next-generation customer services. By delivering high-performance, stable broadband and seamless in-home connectivity, our products form the foundation for future service innovation. Integration across diverse technologies ensures Sky's award-winning products remain intuitive, high-quality, and impactful. This role sits within the fast-paced Connectivity Software team, part of Sky Home Communications. We lead development on the RDK WAN Manager and Broadband Application Framework-key components of the open-source RDK-B platform used in millions of broadband devices worldwide. As a Software Architect, you'll define the software component architecture for our connectivity products, ensuring robust, scalable design. You'll represent Sky in the RDK-B community, support continuous improvement, and collaborate with stakeholders across the business. A proactive mindset and commitment to quality are essential. You'll be part of a world-class team building cutting-edge, network-enabled products that empower Sky customers to stay connected and enjoy what they love-anytime, anywhere. What you'll do • Attend architecture calls to define user stories and document use cases in JIRA., • Define clear software interfaces to external modules and outline end-to-end deployment scenarios., • Contribute to feasibility assessments and delivery planning for proposed architectures., • Define and document software component architecture to support scalable, maintainable solutions., • Identify and implement technical changes required to meet specific project requirements., • Lead technical investigations, applying creative problem-solving and advanced debugging techniques., • Collaborate with third-party partners and suppliers to integrate their solutions into Sky's products., • Engage with the RDK-B community-leading working groups, proposing solutions, building consensus-and work closely with internal architects, hardware teams, and the Head of Department to drive innovation and transformation of the router stack.What you'll bring, • Strong software development experience in C/C++ on Linux, with a solid understanding of the software development lifecycle., • Expertise in software architecture for IP routers and network devices (VoIP, DSL, GPON, DOCSIS, Wi-Fi), and familiarity with protocols like TCP/IP, SIP, RTP, PPP, DHCP, IPv4/IPv6, OpenSync, OVS, TR-069, and WebPA., • Excellent communication skills, able to adapt technical detail to suit different audiences, and a collaborative mindset that supports team success., • Highly organised and self-motivated, thriving in fast-paced environments with the ability to manage multiple priorities effectively., • Creative and analytical thinker, with meticulous attention to detail and strong problem-solving and debugging skills., • Experience with RDK-B, Open WRT, or PRPL WRT is a significant advantage. Team overview Product Delivery Want to deliver brilliant products and unmissable entertainment that grips millions of households? Our 1000 strong, Product Delivery team does everything from developing innovative AI technology to creating the best HDR viewing experience for TV products. From Sky Go to Sky Q & Sky Glass, we take our products to the next level and make them more agile and reliable with every release. The rewards There's one thing people can't stop talking about when it comes to #LifeAtSky: the perks. Here's a taster: • Sky Q, for the TV you love all in one place, • The magic of Sky Glass at an exclusive rate, • A generous pension package, • Private healthcare, • Discounted mobile and broadband, • A wide range of Sky VIP rewards and experiencesInclusion & how you'll work We are a Disability Confident Employer, and welcome and encourage applications from all candidates. We will look to ensure a fair and consistent experience for all, and will make reasonable adjustments to support you where appropriate. Please flag any adjustments you need to your recruiter as early as you can. We've embraced hybrid working and split our time between unique office spaces and the convenience of working from home. You'll find out more about what hybrid working looks like for your role later on in the recruitment process. Your office space Brentwood This location takes some beating: we're practically in Brentwood station, which has regular trains to London Liverpool Street. If you find it easier to drive, there's some onsite parking, while Chatham Way car park is a short walk away. We'd love to hear from you Inventive, forward-thinking minds come together to work in Tech, Product and Data at Sky. It's a place where you can explore what if, how far, and what next. But better doesn't stop at what we do, it's how we do it, too. We embrace each other's differences. We support our community and contribute to a sustainable future for our business and the planet. If you believe in better, we'll back you all the way. Just so you know: if your application is successful, we'll ask you to complete a criminal record check. And depending on the role you have applied for and the nature of any convictions you may have, we might have to withdraw the offer.

We believe in better. And we make it happen. Better content. Better products. And better careers. Working in Tech, Product or Data at Sky is about building the next and the new. From broadband to broadcast, streaming to mobile, SkyQ to Sky Glass, we never stand still. We optimise and innovate. We turn big ideas into the products, content and services millions of people love. And we do it all right here at Sky. Home Communications is central to Sky's next-generation customer services. By delivering high-performance, stable broadband and seamless in-home connectivity, our products form the foundation for future service innovation. Integration across diverse technologies ensures Sky's award-winning products remain intuitive, high-quality, and impactful. This role sits within the fast-paced Connectivity Software team, part of Sky Home Communications. We lead development on the RDK WAN Manager and Broadband Application Framework-key components of the open-source RDK-B platform used in millions of broadband devices worldwide. As a Software Architect, you'll define the software component architecture for our connectivity products, ensuring robust, scalable design. You'll represent Sky in the RDK-B community, support continuous improvement, and collaborate with stakeholders across the business. A proactive mindset and commitment to quality are essential. You'll be part of a world-class team building cutting-edge, network-enabled products that empower Sky customers to stay connected and enjoy what they love-anytime, anywhere. What you'll do • Attend architecture calls to define user stories and document use cases in JIRA., • Define clear software interfaces to external modules and outline end-to-end deployment scenarios., • Contribute to feasibility assessments and delivery planning for proposed architectures., • Define and document software component architecture to support scalable, maintainable solutions., • Identify and implement technical changes required to meet specific project requirements., • Lead technical investigations, applying creative problem-solving and advanced debugging techniques., • Collaborate with third-party partners and suppliers to integrate their solutions into Sky's products., • Engage with the RDK-B community-leading working groups, proposing solutions, building consensus-and work closely with internal architects, hardware teams, and the Head of Department to drive innovation and transformation of the router stack.What you'll bring, • Strong software development experience in C/C++ on Linux, with a solid understanding of the software development lifecycle., • Expertise in software architecture for IP routers and network devices (VoIP, DSL, GPON, DOCSIS, Wi-Fi), and familiarity with protocols like TCP/IP, SIP, RTP, PPP, DHCP, IPv4/IPv6, OpenSync, OVS, TR-069, and WebPA., • Excellent communication skills, able to adapt technical detail to suit different audiences, and a collaborative mindset that supports team success., • Highly organised and self-motivated, thriving in fast-paced environments with the ability to manage multiple priorities effectively., • Creative and analytical thinker, with meticulous attention to detail and strong problem-solving and debugging skills., • Experience with RDK-B, Open WRT, or PRPL WRT is a significant advantage. Team overview Product Delivery Want to deliver brilliant products and unmissable entertainment that grips millions of households? Our 1000 strong, Product Delivery team does everything from developing innovative AI technology to creating the best HDR viewing experience for TV products. From Sky Go to Sky Q & Sky Glass, we take our products to the next level and make them more agile and reliable with every release. The rewards There's one thing people can't stop talking about when it comes to #LifeAtSky: the perks. Here's a taster: • Sky Q, for the TV you love all in one place, • The magic of Sky Glass at an exclusive rate, • A generous pension package, • Private healthcare, • Discounted mobile and broadband, • A wide range of Sky VIP rewards and experiencesInclusion & how you'll work We are a Disability Confident Employer, and welcome and encourage applications from all candidates. We will look to ensure a fair and consistent experience for all, and will make reasonable adjustments to support you where appropriate. Please flag any adjustments you need to your recruiter as early as you can. We've embraced hybrid working and split our time between unique office spaces and the convenience of working from home. You'll find out more about what hybrid working looks like for your role later on in the recruitment process. Your office space Brentwood This location takes some beating: we're practically in Brentwood station, which has regular trains to London Liverpool Street. If you find it easier to drive, there's some onsite parking, while Chatham Way car park is a short walk away. We'd love to hear from you Inventive, forward-thinking minds come together to work in Tech, Product and Data at Sky. It's a place where you can explore what if, how far, and what next. But better doesn't stop at what we do, it's how we do it, too. We embrace each other's differences. We support our community and contribute to a sustainable future for our business and the planet. If you believe in better, we'll back you all the way. Just so you know: if your application is successful, we'll ask you to complete a criminal record check. And depending on the role you have applied for and the nature of any convictions you may have, we might have to withdraw the offer.

Field Service Engineer Salary up to £27,248 dependent on experience Wheelchair Service Centre, Chessington, KT9 1HF – Full UK driving licence Essential Full time hours Job purpose: The field Service Engineer will enable the Company to achieve the agreed contractual standard of service required by completing initial training in the workshop reconditioning wheelchair equipment to gain essential product knowledge. On completion of initial training this will enable you to work both out in the field and in the workshop delivering, collecting, repairing, and servicing wheelchairs. The expectation is that once fully trained most jobs will be completed on a first-time fix basis. The Areas this Field Service Engineer role is covering is the Chessington Area. Key Responsibilities: • Delivering and collecting wheelchairs to and from service user’s homes and NHS departments, always ensuring that the Company Infection Control Policy is followed., • Servicing and repairing wheelchairs in the field with the aim of achieving a first time fix whenever possible., • Ensure all paperwork relating to each job is read carefully and completed with all the necessary information regarding parts used and action taken written onto the job card to enable the administration team to accurately update the data base., • Ensure any PPE supplied for use in carrying out your duties is used as instructed., • Once fully trained undertake out of hours responsibility when rostered., • Observe all regulations covering the driving and use of the Company vehicle on the public highway and be aware of employee responsibility under the Health & Safety at Work Act., • Keep the vehicle you use in a tidy state and ensure stocks of all necessary parts are replenished each day., • ensure the vehicle safety check and the van check sheet are done each week, • Maintain a professional customer service attitude and always use discretion when dealing with all service users and other agencies, always wear your uniform and identification badge, and ensure the uniform is always kept clean and laundered., • Prioritise and organise your workload, referring to Line Manager as and when appropriate, • Be responsible for the maintenance and safe keeping of all tools and equipment provided by the Company as outlined in the Company handbook., • Agree to undertake all training offered that is necessary to maintain the skills required for this role., • Maintaining a clean and tidy workshop and working in a way to ensure all Company Health and Safety procedures are adhered to., • Repair and service equipment to the agreed standard., • P.D.I. chairs for delivery by M.S.E., • Full UK driving licence, • Successful enhanced DBS check, • General workshop knowledge, • Basic electrical knowledge including 12v/24v D.C. systems, • Able to move and handle loads and equipment safely, • Experience of face-to-face customer contact., • Previous delivery driver experience, • An awareness and understanding of people with disabilities, • Flexible approach to working conditions and working environment change., • Ability to use own initiative within set boundaries of the role., • Ability to use a mobile phone to relay photographs, • Good written and verbal communication skills., • Ability to relay clear instructions to clients., • Moving and handling of equipment and accessories following handling guidelines, • Standing at a bench to work, • Kneeling/crouching, • working in confined workspace if the job necessitates (installing equipment in small toilet areas or bathrooms), • Flexible working/responsive to changing priorities as set by Line Manager or Customer Service team, • Committing to being available for short notice overtime necessitated by emergency response requirements Interested in this Field Service Engineer role in Chessington? Apply now with your updated CV. INDHS

£50,600 - £68,200** per annum | 30-35 days’ holiday (pro rata) | 10% in-store discount | Pension scheme Everyone who works at Lidl brings something unique to the table - but we also have a whole lot in common. We’re confident, inspiring and always ready to get hands-on. Just like you. As a Lidl Store Manager, you’re ready to embrace our unique culture and play a key part in building our global business. From taking ownership of your store and keeping customers happy to developing and inspiring your team, you’ll lead from the front and guide us toward success. You’ll find plenty of challenges and with them, the thrill of seeing your hard work pay off; hitting targets, solving problems and championing your team to reach their full potential. In return, we’ll give you a competitive salary based on equal opportunity and pay structures, as well as a generous benefits package designed to support your well-being and life outside of Lidl. We’re proud to be supportive teams with big ambitions too, so there’ll be plenty of ways for you to progress. With the right training, we’ll help you thrive in your role and champion you to succeed in your career here. • Be a natural leader, developing, nurturing and inspiring your team in accordance with our Leadership & Company Principles, • Confidently create an environment where every colleague can achieve their best work, • Be responsible for managing and improving the day-to-day operations and performance of your store’s KPIs, • Optimise processes and solving problems to keep your store running like clockwork and your team focused on their tasks, • Make sure that excellent Customer Service is given to everyone who shops with us, • Experience leading and developing a team in an exciting, fast-paced environment, • Excellent time-management, delegation, and problem-solving skills, • A pride in offering unmatched support to your customers and your team through every shift, • Strong communication skills to tackle even the trickiest conversations, • The confidence to monitor, manage and improve your store’s key performance indicators, • 30-35 days holiday (pro rata), • A fully expensed company car or car allowance, • 10% in-store discount, • Contributory pension scheme, • Enhanced family leave, • Salary includes 10% London Allowance, • Plus, more of the perks you deserve You’re Lidl like us. We value diversity, equity, and inclusion, welcoming applicants from all backgrounds. Join us to celebrate individuality and grow in a fair, respectful, and inclusive environment. If you’re ready to get stuck in, want to get more out of your career and make a real difference, find your place at Lidl and apply now. Please note your employment is conditional upon the Company's receipt of satisfactory references and if requested by the Company, a satisfactory Disclosure and Barring Service check.

What we offer you: • Excellent commissions with no cap!, • No commercial experience required - we provide one of the best sales training programs, • A career plan with constant opportunities for advancement Recognized as a "Top Employer 2024", Verisure offers an exciting opportunity to join our team as a SALES ADVISOR Joining the Verisure adventure as a SALES ADVISOR means: Being trained in the best sales techniques, earning an attractive salary with uncapped commissions, growing your career in a fast-paced environment and being part of a close-knit sales team while protecting what matters most to our clients in both residential and business. And on top, getting a comprehensive sales training from A to Z at the Verisure Academy. Ready to succeed? After completing your sales training, you'll develop your client portfolio by leveraging our advertising campaigns and your own prospecting efforts to market our services and secure new clients. Our Benefits: • Uncapped commissions ! Over half of our salespeople earn an average of £3,800 gross per month, and our top 10% earn over £6,000 gross per month • Exciting challenges throughout the year (trips to Miami, Thailand, Dominican Republic and other exotic destinations, iPhones, gift cards...), • A company car with fuel card starting as of the 5th month, • One of the best sales training programs!, • A solid career path with excellent growth opportunities, • A permanent contract with a guaranteed minimum salary, • And numerous perks (Mobile phone, Bupa health insurance, pension plan…) You'll also receive scheduled appointments with potential clients provided by our marketing teams, as well as regular support from your manager. What we expect from you as a SALES ADVISOR? An unlimited drive for success, a passion for sales, an incredible team spirit, a professional and customer-focused attitude, and a determination to protect what really matters. A minimum of 2 years of work experience is needed to be considered for this role. Sales experience is a plus but not needed. A valid driving license (0-3 points) is required as you will be visiting our prospective clients. We will also conduct a DBS check (fully covered by us) before you join. You will need to use your own vehicle for the first 4 months.You will receive compensation for expenses incurred. Verisure is an inclusive disability-friendly and disability-positive company, and our positions are open to people with disabilities. #SALES EXECUTIVE, #SALES CONSULTANT, #SALES ASSOCIATE, #SALES REPRESENTATIVE, #SALES, #SALES AGENT, #TECHNICAL SALES, #BUSINESS DEVELOPMENT MANAGER, #ACCOUNT MANAGER, #COMMERCIAL

Technical Sales Consultant Jobs in Birmingham at Stannah - Join Our Team! We have an exciting career opportunity for a Sales Consultant to join the Stannah Maintenance and Repair Division working at our Birmingham Service Branch The Technical Sales Consultant is to provide quotations and secure orders for minor repair opportunities within our client base. We are looking for individuals who have previous experience of sales or business development within a busy office environment, are target driven with a well-developed understanding of customer service excellence. The ideal candidate will have strong interpersonal skills, able to build and develop relationships, comfortable to interact across all levels of the organisation. Technical Sales Consultant Key Responsibilities : Identify and secure sales opportunities by building internal networks and targeting new and existing customers for minor repairs and equipment enhancements. Manage a strong sales pipeline to meet targets, ensuring accurate and timely quotes, proposals, and follow-ups for minor repair work. Maintain detailed records of all activities, including leads, quotations, meeting notes, and outcomes, using tools like Excel. Collaborate effectively with internal teams and external stakeholders, providing regular updates to the Branch Manager. Promote safety, quality, and the Stannah brand, while demonstrating flexibility, professionalism, and occasional travel within the service area. Technical Sales Consultant Requirements: GCSE English Grade C or above is required Technical background Proven Sales experience If you have previous experience working as a Sales Consultant or Technical sales and are looking for a Sales job in Birmingham , please click the "apply now" button or contact us for further information. Company Information: Stannah is a family-owned manufacturing and engineering company. Our products move people and goods in and around homes and buildings. We make life easier for people. We do this by improving access for greater convenience and independence. Joseph Stannah founded the business in 1867. A lot has happened since then and today Stannah is a global business. The family is in their fifth generation and plays a hands-on role in running the business. Most people know us for our stairlifts. Our range of products includes lifts, escalators, and homelifts. We also provide maintenance and repair services. Stannah Group is an equal opportunities employer. We welcome and encourage applications from candidates of all backgrounds, identities, and abilities. We are a Disability Confident Committed Employer. We treat all our job applicants fairly and with respect. Our employees are the heart of our business. We take great care to create a working environment where everyone feels valued. Join our team and be a part of our diverse and inclusive community! Benefits Include: Competitive Salary, paid on a monthly basis Profit Share Bonus Scheme, paid to all employees every quarter. Based on Group Company profits 25 days holiday, plus bank holidays Holiday scheme to buy extra days’ annual leave Pension Scheme. Matched contribution/salary sacrifice SimplyHealth Cash Plan. Allows you to claim towards health costs. For example, dental, optical, physiotherapy, chiropody treatments and more Life Assurance Scheme Long Service award scheme, with holiday benefit Company Benefits Discount Rewards Scheme. Includes shop discounts, hotel discounts, days out, and more Employee Assistance Programme. A workplace initiative to support and enhance well-being Enhanced maternity and paternity provision Free parking company car allowance We reserve the right to close this vacancy early if we receive a high number of applications for the role. MandRBirmingham PandoLogic. Keywords: Sales Representative, Location: Halesowen, ENG - B62 8BH

• Engineering Technical Manager – Critical Environments – High Profile, • Croydon and Heathrow, • £77,000 to £79,000, • Potential Travel Allowance Between Locations, • Overtime paid at an enhanced hourly rate, • Pension, • Health Care, • PPE, • 25 Days Annual Leave – Plus Bank Holidays We are recruiting an Engineering Manager to lead technical operations across two high Profile sites — 4 days per week in South London and 1 day in Southwest / West London and Ideal candidates should be in commutable distant to both sites. This role is suited ONLY to candidates coming from critical environments, such as data centres, banking, trading floors, or high-security mission critical 24/7 infrastructure. You will be responsible for both the strategic oversight and hands-on supervision of HV/LV systems, UPS, BMS, and business-critical plant, overseeing some projects via specialist sub-contractors etc Key Responsibilities • Lead and manage engineering teams, although this will be with other management on the contract, Contract manager, Technical Manager, Engineering Supervisor also including both day staff and shift engineers., • Oversee PPM, reactive works, and fault escalation across all critical electrical and mechanical services., • Take full operational control of HV/LV infrastructure, UPS and BMS systems., • Coordinate contractors and subcontractors, ensuring safety, compliance, and performance standards are maintained., • Produce engineering reports, load assessments, site audits, and ensure accurate logbooks/documentation., • Maintain O&M manuals, risk assessments, CEWA permits, and contingency procedures., • Support project works, shutdowns, and upgrades as required., • Management Customer relationship, • Overtime & Flexibility This role offers significant paid overtime, with the expectation to attend High Voltage shutdowns, weekend interventions, and project activity across both sites. Flexibility at short notice is essential. Candidate Profile • Must have proven experience in critical environments—Data Centre or Financial Services infrastructure is essential., • Strong people manager, capable of leading and developing engineering teams., • Recognised Mechanical or Electrical qualification (Apprenticeship / ONC / BTEC or equivalent)., • HV Authorised Person (or able to step into the role quickly)., • Highly organised, calm under pressure, and confident in decision-making and escalation., • Computer literate with excellent communication and reporting ability.

Driver Technician Salary up to £27,248 dependent on experience Wheelchair Service Centre, Chessington, KT9 1HF – Full UK driving licence Essential Full time hours Job purpose: The field Service Engineer will enable the Company to achieve the agreed contractual standard of service required by completing initial training in the workshop reconditioning wheelchair equipment to gain essential product knowledge. On completion of initial training this will enable you to work both out in the field and in the workshop delivering, collecting, repairing, and servicing wheelchairs. The expectation is that once fully trained most jobs will be completed on a first-time fix basis. The Areas this Field Service Engineer role is covering is the Chessington Area. Key Responsibilities: • Delivering and collecting wheelchairs to and from service user’s homes and NHS departments, always ensuring that the Company Infection Control Policy is followed., • Servicing and repairing wheelchairs in the field with the aim of achieving a first time fix whenever possible., • Ensure all paperwork relating to each job is read carefully and completed with all the necessary information regarding parts used and action taken written onto the job card to enable the administration team to accurately update the data base., • Ensure any PPE supplied for use in carrying out your duties is used as instructed., • Once fully trained undertake out of hours responsibility when rostered., • Observe all regulations covering the driving and use of the Company vehicle on the public highway and be aware of employee responsibility under the Health & Safety at Work Act., • Keep the vehicle you use in a tidy state and ensure stocks of all necessary parts are replenished each day., • ensure the vehicle safety check and the van check sheet are done each week, • Maintain a professional customer service attitude and always use discretion when dealing with all service users and other agencies, always wear your uniform and identification badge, and ensure the uniform is always kept clean and laundered., • Prioritise and organise your workload, referring to Line Manager as and when appropriate, • Be responsible for the maintenance and safe keeping of all tools and equipment provided by the Company as outlined in the Company handbook., • Agree to undertake all training offered that is necessary to maintain the skills required for this role., • Maintaining a clean and tidy workshop and working in a way to ensure all Company Health and Safety procedures are adhered to., • Repair and service equipment to the agreed standard., • P.D.I. chairs for delivery by M.S.E., • Full UK driving licence, • Successful enhanced DBS check, • General workshop knowledge, • Basic electrical knowledge including 12v/24v D.C. systems, • Able to move and handle loads and equipment safely, • Experience of face-to-face customer contact., • Previous delivery driver experience, • An awareness and understanding of people with disabilities, • Flexible approach to working conditions and working environment change., • Ability to use own initiative within set boundaries of the role., • Ability to use a mobile phone to relay photographs, • Good written and verbal communication skills., • Ability to relay clear instructions to clients., • Moving and handling of equipment and accessories following handling guidelines, • Standing at a bench to work, • Kneeling/crouching, • working in confined workspace if the job necessitates (installing equipment in small toilet areas or bathrooms), • Flexible working/responsive to changing priorities as set by Line Manager or Customer Service team, • Committing to being available for short notice overtime necessitated by emergency response requirements Interested in this Field Service Engineer role in Chessington? Apply now with your updated CV. INDHS

Data Centre Controls Engineer £45,000 – £60,000 Basic + Bonus + Car + Training + Technical Progression + Pension + Healthcare London Are you a skilled and open-minded Controls or BMS Engineer ready to take your career to the next level in a fast-paced, mission-critical environment? Clear are working with an established and innovative Ignition, SCADA, PLC, and BEMS integrator in the data centre space who are looking for a dedicated Data Centre Controls Engineer to support the continued delivery of high-quality service and project solutions for our data centre client. This is a home-based role with regular travel to data centres across London and the Southeast. This position offers a flexible and rewarding opportunity for an experienced engineer looking to grow in a dynamic and supportive team. Key Responsibilities: • Engineer and maintain SCADA and PLC systems within mission-critical data centre environments, including fault diagnosis and repair of Ignition-based front-end applications, PLC Ladder Logic, and redundant communications protocols., • Deliver expert BMS (Trend) and PLC maintenance, ensuring maximum system uptime, reliability, and compliance with customer and regulatory standards., • Perform detailed site surveys and documentation, gathering all necessary data (e.g. software, graphics, containment, and wiring layouts) to enable accurate task execution and seamless project delivery., • Collaborate closely with sales, delivery, and R&D teams, translating client needs into effective control solutions while supporting pre-sales estimating, solution development, and ongoing system optimisation., • Provide exceptional customer-facing support, handling technical challenges and complaints with professionalism while maintaining long-term client trust and promoting Chartwell’s reputation for quality and reliability. Ideal Candidate: • Possess hands-on experience with PLC and SCADA systems or someone who has a strong background in BMS engineering., • Develop, configure, and support SCADA Ignition projects for real-time process monitoring, alarming, and reporting., • Design, program, and maintain Allen-Bradley PLCs (RSLogix/Studio 5000) to support automation, process control, and system reliability., • Exhibit excellent communication and interpersonal skills, capable of liaising effectively with clients, sales teams, and R&D to deliver tailored, high-reliability control solutions., • Be highly organised and proactive, with strong problem-solving abilities and a track record of working effectively during unsociable hours when required. What’s on Offer: • Company car or car allowance, • Industry leading bonus scheme rewarding your performance and commitment., • Private healthcare with the option to include your family., • Overtime, • Pension plan, • Personalised career development plan designed to help you grow and advance with us. Keywords: BMS, Building Management Systems, BAS, Building Automation Systems, PLC, SCADA, HVAC Controls, Heating, Ventilation, Air-Conditioning, Energy Monitoring, Programming, Commissioning, Software Development, Control Systems, Tridium, Trend, Siemens, Schneider, Trend IQ Vision, Trend 963, Tridium Niagara, Tridium N4, Schneider Ecostruxure, Siemens Desigo, Sales Engineer, Account Manager, Technical Account Manager, BMS Engineer, BMS Service Engineer, BMS Commissioning Engineer, Field Service Engineer, Service, Maintenance, facilities management, INDUK

We are delighted to be recruiting a Trade Branch Manager to lead their own branch and Team to deliver excellence. Our Trade Branch Managers develop strong relationships with their customers to enhance the customer experience, whilst driving sales and market share. Our Trade Branch Network roles offe

Location: Battersea (and remote working) = minimum 2 days in the office Salary: 40-45k Benefits: Private Medical Insurance + many more Reports to: Head of Client Services Hours of work: Full time Are You Ready to Redefine Client Success? Are you a client-focused professional with a passion for building lasting relationships, driving customer satisfaction and growing your managed revenue? You've mastered the art of understanding client needs and delivering exceptional service but now, you're craving something more. A bigger challenge. A chance to be the trusted advisor who doesn't just solve problems, but anticipates them before they arise. If your current role feels like reactive firefighting with no strategic impact, it's time for a change. Welcome to Databarracks where client partnership meets purpose. The role This is a chance to join our growing Client Services team. It’s our job to keep mission-critical IT systems online for our customers. You’ll be managing relationships with IT teams at some of the largest and most respected organisations in the UK and around the world. Client Services Manager responsibilities include developing strong relationships with customers, connecting with key business executives and stakeholders and preparing sales reports. You will also answer queries and identify and drive new business opportunities among existing customers. In this role, you will liaise with internal teams to improve the entire customer experience. You will be required to travel to client sites. Key Responsibilities: • Design and own the Client Services Plan, • Focus on retention and satisfaction of key clients as designated by Head of Sales (KPIs set against features of satisfaction), • Own and drive the performance in the Customer Management System to ensure that, to an agreed level of KPI, of all customers are in ‘green’ status, • Serve as the lead point of contact for all customer account management matters, • Build and maintain strong, long-lasting client relationships, • Negotiate contracts and close agreements to maximise profits, • Develop trusted advisor relationships with key accounts, customer stakeholders and executive sponsors, • Ensure the timely and successful delivery of our solutions according to customer needs and objectives, • Clearly communicate the progress of monthly/quarterly initiatives to internal and external stakeholders, • Develop new business with existing clients and/or identify areas of improvement to meet sales quotas, • Forecast and track key account metrics (e.g. quarterly sales results and annual forecasts), • Prepare reports on account status, • Assist with challenging client requests or issue escalations as needed Skills That Will Set You Apart: • A keen interest in both technology and client services, • A successful track record of working with customers and closing deals., • Excellent written and verbal communication skills, • Master multitasker and priority juggler, • Quick learner and knowledge sharer, • Team player with a growth mindset, • Confident enough to ask for help—and wise enough to offer it About Us: • Databarracks is a leading IT Resilience provider based in South West London. We help businesses stay strong when disaster strikes—by protecting their tech and empowering their people. We’ve grown fast, won big, and stayed true to our small-company spirit: smart, driven, and fun., • We recently acquired COOLSPIRiT, the UK’s largest Commvault Solution Provider. Based in Chesterfield, Databarracks is a powerhouse in data management and IT infrastructure—trusted by public and private sector giants alike., • Now, we’re building something even bigger. And we want you to help lead the charge.

Overview Here at Reed Learning our vision is simple: to become the home of workplace learning. As the Marketing & Product Manager, you will be responsible for developing, planning and implementing the company’s marketing and product strategy. You will work collaboratively with other teams to execute our marketing and product strategy, with particular focus on maximising Reed Learning’s lead generation activities, customer acquisition and website optimisation. As such, you will have the opportunity and responsibility to help Reed Learning become a “digital 1st" proposition and contribute to the overall strategy and success of the business. Key Responsibilities • Work with the Senior Leadership Team to create, own and deliver our ambitious marketing and product vision and strategy., • Ownership of marketing and product related KPIs and delivery of reporting & insights to the senior leadership team., • Shape and own the customer journey and experience, from customer attraction, website interactions, lead generation to enrolment and retention., • Manage the relationships with sales, product and marketing internally and across the Reed group to identify and exploit collaborative opportunities, • Conduct periodic reviews with team members ensuring adherence to KPIs and company standards., • Day to day management of key agency and supplier relationships, including our SEO and web development agencies. Marketing • Plan and create all digital marketing activities, including SEO / SEM, PPC, e-mail, content and social media campaigns., • Prepare and manage periodic and quarterly marketing budgets., • Implement our marketing strategy across digital channels to drive lead generation, customer acquisition and revenue across our product range., • Act as the guardian of our brand guidelines, including tone of voice and design., • Measure and report on the effectiveness of marketing activities by channel Product • Define and deliver the roadmap for the Reed Learning website to improve user satisfaction and achieve our user acquisition goals, • Deeply understand Reed Learning’s customers and business goals to successfully uncover and address problems and opportunities., • Use customer insights to innovate and respond to market needs, • Build hypotheses to drive optimisation throughout the website and key journeys to increase conversion, • Credibly and confidently work with stakeholders and cross-functional teams to aid efficient delivery, • Day-to-day management of the Product backlog Experience and attributes • Experience of creating and executing a marketing strategy and product roadmap to deliver high levels of value to customers and the business., • Experience in building successful relationships with key stakeholders, • Experience in managing projects from ideation to execution, • Results driven, motivated and passionate about marketing and product management., • A self-driven mindset, and capable of working autonomously, • Strong written, verbal, interpersonal and presentation skills, • Organisational skills, • Stakeholder and relationship management, • Project management, • Strongly analytical and data driven Technical skills • SEO, Pay-Per-Click, Social media marketing, Email marketing, content marketing, • UX knowledge and principles, • Product backlog understanding and management, • User stories knowledge Systems • Salesforce, HubSpot, JIRA, Google Analytics, Google AdWords, Microsoft suite Key Measures and Targets • Lead volumes and mix, • Marketing ROI/ROAS, • Weekly reporting on marketing and product KPIs, • Website KPIs e.g. visits, conversion rates Benefits • Hybrid working, • 25 days annual leave plus bank holidays, • Flexible holiday scheme, • Electric Car scheme, • Contributory pension scheme, • Enhanced family leave benefits, • Insurance benefits including life assurance, • Discount scheme including gyms and popular retailers, • Range of wellbeing and mental health support avenues

Role Overview Are you ready to make a real impact in healthcare? We’re looking for a dynamic Key Account Manager to lead our commercial strategy across the South of England. In this field-based, strategic role, you’ll build strong partnerships with NHS Trusts, clinicians, and decision-makers, driving patient access and delivering measurable sales growth across our specialty portfolio. If you thrive on shaping account strategies, influencing outcomes, and creating lasting relationships that benefit both patients and the business, this is your opportunity to take your career to the next level. Key Responsibilities • Account Strategy & Planning: Develop and execute tailored account plans for key NHS Trusts and Integrated Care Systems (ICSs) across the region., • Stakeholder Engagement: Build and maintain strong relationships with gastroenterologists, pharmacists, nurses, and procurement teams., • Commercial Execution: Drive product uptake and ensure portfolio positioning aligns with local formulary and commissioning priorities., • Cross-functional Collaboration: Partner with Market Access, Medical Affairs, and Patient Services to deliver integrated, customer-focused solutions., • Data-Driven Insights: Monitor regional performance, identify growth opportunities, and provide feedback to internal stakeholders., • Bachelor’s degree in life sciences, business, or a related discipline (advanced degree preferred)., • Minimum 3–5 years of pharmaceutical sales or account management experience, ideally in gastroenterology, specialty care, or hospital-based portfolios., • Proven success managing complex NHS accounts and delivering against sales targets., • Strong understanding of NHS structures, access pathways, and regional commissioning processes., • Exceptional communication, negotiation, and relationship management skills., • Competitive base salary + performance-based bonus, • Company car or car allowance, • Comprehensive health and wellbeing benefits, • Stock Options

Define Possible at Northrop Grumman UK £60,000 - £70,000 At Northrop Grumman UK, our mission is to solve the most complex challenges by shaping the technology and solutions of tomorrow. We call it Defining Possible. This mind-set goes beyond our customer solutions; it’s the foundation for your career development and the impact we have within the community. So, what’s your possible? Opportunity: This is more than just a job; it’s a mission. As a Proposal Manager, you are a key part of the Northrop Grumman ‘Bid Engine’ supporting the BD and capture managers and bid teams in delivering successful tenders. You will be responsible for the timely delivery and quality of a proposal, with direct oversight and control of the proposal process, operating from the Pre-Proposal Preparation phase through to Post-Submittal of the Northrop Grumman Business Acquisition Process (BAP). You will work across all NGUKL customer accounts and be responsible for bids in the fields of next generation Air Force, cyber security, ISR, Communications, Radar and Command and Control, ranging from small study or research openings to significant size and scale multi-£m, multi-year deals. Our UK Defence business is a Sovereign software and systems centre of excellence. As well as developing and supporting UK wide and internationally deployed multi-domain command and control systems, our work is critical to the modern backbone of the Royal Navy. We pioneer – with fierce curiosity, dedication, and innovation, we seek to solve the world’s most challenging problems. You will be joining an established, energized, collaborative and supportive business development team who are focused on delivering growth for our customers and stakeholders at a time where Northrop Grumman UK is experiencing unprecedented growth. Key Responsibilities • Drive the ultimate generation of a proposal, outlining the proposal structure as required by the Request For Proposal (RFP), setting the schedule and allocation of section / contribution responsibilities to the relevant subject matter expert, • Manage the proposal team contributions / inputs as appropriate to establish a competitive and ultimately market differentiating proposal, • Continuously monitor progress and content of inputs to ensure that the RFP requirements are being suitably answered, the content is of suitable quality and coherence across the submission, • Coordinate the collection and accumulation of cost, scheduling, and performance elements from all relevant functional departments, • Develop and own the internal stakeholder management process for each submission, • Research and analyse historical data and project experience to support proposal efforts, • Ensure compliance with the business acquisition process and internal company procedures, • Establish and develop the tools and techniques to continuously enhance the quality of our bid submissions, assessing market best practice and its applicability in order to support the evolution of our competitive bid approaches, • Manage the key in-process proposal submission reviews to ensure that our offer is suitably and independently reviewed and challenged to ensure it best represents our offer, our approach and our capabilities, • Ensure each proposal team benefits from previous lessons learnt and as such ensures that each submission is better than the last, • Provide clear and concise proposal status reports to all relevant internal stakeholder on a regular and suitable periodic basis, • Develop effective collaborations with the proposed industrial partners to ensure their contributions are suitably framed and contextualised in a manner consistent with the main submission General Operational duties • Attend Business Development and other functional department meetings as required, • Remain compliant with all applicable NGUKL / Command Media Processes and procedures Person Specification Essential Qualifications/Experience • Experience of operating within the constraints of formal tendering processes, using procurement portals such as Award and Bravo solution, • Clear demonstrable experience in product, service and complex bid documentation, • Experienced in the creation and delivery of clear and concise progress reporting at all levels within the business, • Relevant experience of people management and leadership Desired Qualifications/Experience • Previous experience in commercial or government proposal work, • Familiar with online tender submission tools Competency/Skill requirements • Able to review, challenge, highlight issues and recommend improvements to proposal contributions, • Strong but collaborative individual with the confidence and integrity to earn internal stakeholders confidence, • Competent in the interpretation of tendering instructions, • Can recognise what is needed to create a complete and compliant submission, • Exceptional attention to detail, • Adept at problem-solving, able to develop solutions to a variety of very complex problems, • Excellent interpersonal skills, able to engage effectively with all audiences/stakeholders, • Proactive team worker, equally self-motivated and able to work autonomously, • Highly-organised, adept at workload management, prioritising appropriately to meet deadlines under pressure, • Able to handle multiple projects simultaneously, • Thrives in a dynamic and challenging environment, • Proficient MS Office and MS Project user, • Highly competent in PowerPoint and face-to-face presentation delivery, • Strong customer orientation, • Fluent in written and spoken English, • An engaging and ‘can do’ attitude, able to influence opinion and decisions Other requirements • Travel requirements: some national travel may be required to attend team and customer meetings and training activities. Occasional international travel may be required, • Clearance requirements: Must be able to gain and maintain UK Government clearances, • Must be able to work overtime and weekends as required, • Valid UK driving licence and passport holder Benefits: We can offer you a range of flexible and hybrid working options to suit you, including optional compressed working schedule with every other Friday off. Our benefits including private health care, career development opportunities and performance bonuses. For a comprehensive list of benefits, speak to our recruitment team. We are looking for: • Extensive experience of operating within the constraints of formal tendering processes, using procurement portals such as Award and Bravo solution, • Clear demonstrable experience in product, service and complex solution bid proposal development and delivery within the defence, security and government sectors, • Evidenced track record of people management and leadership, building high-performing delivery teams operating under pressure, • Experienced in the creation and delivery of clear and concise progress reporting at all levels within the business, • Line management experience, leading and growing talented individuals into high-performing teams, • Multi-discipline team leadership experience (up to 20 individuals) to achieve excellence in proposals delivery Security clearance: You must be able to gain and maintain the relevant UK Government security clearance in line with the job role (SC). Our requirement team is on hand to answer any questions and we will guide you through the process: . Why join us? • Be part of our global team of 100,000 colleagues – The possibilities for your future career are only limited by your drive. Whether you’re looking for a hands-on internship or your next leadership position, we have career opportunities across the world. Northrop Grumman continues to expand and broaden our presence in global markets and strengthen our partnerships with local industry., • A mission to believe in – Every day we contribute to building a more secure and connected world, expanding our reach from land, sea, and air to space and cyberspace. From engineering data and intelligence solutions, to developing maritime navigation and control systems and innovating command and control systems for the UK and NATO, what we do together matters., • A place to belong and thrive – Every voice matters at our table meaning you can bring your authentic self to work. From our Employee Resource Groups backed by thousands of employees, to sponsoring Cheltenham Pride and our partnerships with Association For Black and Minority Ethnic Engineers, Forces Transition Group, Mind, and Women in Defence – we are passionate about growing and supporting our inclusive community where everyone can belong., • Your career, your way - Shape your career journey with diverse roles, mentorship, and development opportunities that fuel your curiosity, channel your expertise and nurture your passion. Looking for flexibility? Balance your professional career with your personal life, health and wellbeing benefits, discount schemes, pension benefits and investment in your future development. Speak to our team to find the balance that’s right for you.

Are you passionate about ethical food, sustainability, and making a real impact in the FMCG space? A fast-growing, mission-led organic food company is looking for an ambitious and driven Junior Account Manager to help fuel their next phase of growth 🌱 With a portfolio of established natural food brands available in over 40 countries, this is an exciting opportunity to join a company that combines commercial success with a genuine commitment to health and the environment. The Role: • Manage and grow a portfolio of existing retail and wholesale accounts., • Develop relationships with buyers and stakeholders at all levels., • Support senior account managers on larger UK and EU accounts., • Deliver on sales targets through upselling, new listings, and launching new products., • Drive new business development in key channels (UK & EU)., • Monitor and report on account performance, promotions, and sales activity., • Represent the company professionally at customer meetings and trade events. About You: • Previous sales or account management experience in FMCG is a plus but not required., • Strong organisation skills, attention to detail, and a commercial mindset., • Confident communicator with excellent interpersonal skills., • Comfortable using MS Office, especially Excel and PowerPoint., • Proactive, results-driven, and eager to learn in a fast-paced environment. What's In It For You? • Competitive salary, • Join a values-driven company that puts people and planet first., • Work alongside a passionate, supportive, and mission-aligned team., • Hybrid working model (3 days in SW London office, 2 days remote)., • Flexitime: start between 8.30–10am and finish between 4.30–6pm., • Beautiful riverside office location with great transport links., • Generous product perks: free samples, testing sessions, and staff discount., • Plenty of room for growth and development as the business expands. 💡 If you’re excited about sustainable food, have a commercial mindset, and want to be part of a business making real change, this could be the perfect next step in your career. Please get in touch with Evie Coates or click “Apply Now” to be considered for this vacancy. 📞Call: 07441934127 💻Email: The Advocate Group is a leading recruitment partner, based in the UK, to the FMCG and consumer product sectors. We are an equal opportunities employer and welcome applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation, or age. By applying for this role, you are agreeing to our Privacy Policy, which can be found on our website. Please note that The Advocate Group is acting as an employment agency in relation to this vacancy.

Define Possible at Northrop Grumman UK At Northrop Grumman UK, our mission is to solve the most complex challenges by shaping the technology and solutions of tomorrow. We call it Defining Possible. This mind-set goes beyond our customer solutions; it’s the foundation for your career development and the impact we have within the community. So, what’s your possible? Salary: £60,000 - £71,000 Opportunity: This is more than just a job; it’s a mission. As the PMO Risk Manager at Northrop Grumman you will be responsible for leading risk management in a portfolio of complex projects delivering technology solutions to UK Defence. In line with departmental procedures, you will develop, maintain and execute a robust risk management framework, enabling the adoption of risk management best practice across the department’s portfolio to ensure delivery of value to our customers. Our UK Defence business is a Sovereign software and systems centre of excellence. As well as developing and supporting UK wide and internationally deployed multi-domain command and control systems, our work is critical to the modern backbone of the Royal Navy. We pioneer – with fierce curiosity, dedication, and innovation, we seek to solve the world’s most challenging problems. Responsibilities: • Develop, embed and manage an effective and robust risk management framework, • Working with Project and Programme Management colleagues to agree and assist with the management of programme, project and portfolio risks, ensuring a holistic risk management strategy is kept up to date, • Facilitation of regular risk workshops and reviews, conducting or facilitating Quantitative Cost & Schedule Analyses of individual projects and programmes, and assurance of the outputs, • Working with the PMO Manager as required to support development, roll out and embedding of risk management, financial, change, reporting, planning and other assurance or governance improvements, • Develop and maintain company procedures, processes and systems on project, programme and portfolio risk management in accordance with our risk framework, • Lead the rollout of risk best practice, ensuring staff are trained and providing ongoing coaching for staff as required, • Deliver regular monthly risk reporting and deliver efficiencies in the production of management information, including communicating the level of risk exposure at the portfolio level, • Facilitate risk workshops with projects and programmes and assist with the production of project and programme risk registers and risk management plans, • The PMO Risk Manager will work with Programme and Project Managers across the business unit, helping the identification of thematic risks, issues, cross dependencies and constraints across projects and producing updates on mitigation progress, • The PMO Risk Manager will support and assure the risk management process from project pre-initiation through to execution and closure, • Communicating effectively with a range of external and internal stakeholders at all levels and functions Benefits: We can offer you a range of flexible and hybrid working options to suit you, including optional compressed working schedule with every other Friday off. Our benefits including private health care, career development opportunities and performance bonuses. For a comprehensive list of benefits, speak to our recruitment team. We are looking for: • Significant, demonstrable experience in risk management, project assurance, reporting and analysis in defence or other regulated industry, • Awareness of commercial operations, and/or prime contract experience with, ideally in a SSRO QSC/CAAS reporting environment, • Strong excel skills, experience of using Power BI or similar and expert user of Risk Management / Analysis software (e.g. ARM, @Risk or similar)., • Advanced analytical skills and ability to cross reference risk, financial, schedule and resource data., • Substantial experience of generating risk management information, setting up and running risk reporting and conduct of risk assurance., • A strong disposition for professionally maintaining project-wide adherence and compliance to risk processes, and procedures, sometimes in the face of adversity., • Providing training and/or mentoring within a cohesive team environment., • Excellent communication (both written/verbal) and listening skills; an enthusiasm to volunteer and share opinions and views with internal and external stakeholders, and an ability to persuade others., • Professional qualifications in project management (e.g. P30, PMQ) and/or risk management (e.g. Management of Risk) and/or membership of a related professional organisation e.g. MAPM, ChPP, PMP., • Security level SC UK (UK eyes only – single UK Nationality) required or ability to gain. Security clearance: You must be able to gain and maintain the relevant UK Government security clearance in line with the job role (SC). Our requirement team is on hand to answer any questions and we will guide you through the process: . Why join us? • Be part of our global team of 100,000 colleagues – The possibilities for your future career are only limited by your drive. Whether you’re looking for a hands-on internship or your next leadership position, we have career opportunities across the world. Northrop Grumman continues to expand and broaden our presence in global markets and strengthen our partnerships with local industry., • A mission to believe in – Every day we contribute to building a more secure and connected world, expanding our reach from land, sea, and air to space and cyberspace. From engineering data and intelligence solutions, to developing maritime navigation and control systems and innovating command and control systems for the UK and NATO, what we do together matters., • A place to belong and thrive – Every voice matters at our table meaning you can bring your authentic self to work. From our Employee Resource Groups backed by thousands of employees, to sponsoring Cheltenham Pride and our partnerships with Association For Black and Minority Ethnic Engineers, Forces Transition Group, Mind, and Women in Defence – we are passionate about growing and supporting our inclusive community where everyone can belong., • Your career, your way - Shape your career journey with diverse roles, mentorship, and development opportunities that fuel your curiosity, channel your expertise and nurture your passion. Looking for flexibility? Balance your professional career with your personal life, health and wellbeing benefits, discount schemes, pension benefits and investment in your future development. Speak to our team to find the balance that’s right for you. Ready to apply? Yes – Submit your application online. Your application will be reviewed by our team and we will be in touch. Possibly, I’d like to find out more about this role – Reach out to our team for more information and support: . No, I don’t think this role is right for me – Our extensive UK growth means we have exciting, new opportunities opening all the time. Speak to our team to discuss your career goals.

We are very excited to present this new role, it's perfect for an ambitious leader looking to steer an experienced team to new heights utilising their commercial marketing experience. As a Commercial and Marketing Manager, you’ll play hands-on role to support and lead the commercial strategy across marketing and product functions. Reporting directly to the Director, this position is responsible for executing commercial and marketing plans to build brand visibility, revenue growth, customer acquisition and retention. This role brings together practical execution, data-driven insight, and leadership to achieve commercial success. Key Commercial Responsibilities Strategic Ownership: • Execute marketing and product strategies aligned with company goals., • Support the product portfolio performance, ensuring profitability & market relevance across all product lines., • Assist in forecasting and managing revenue targets across marketing and product lines., • Manage the marketing budget to ensure efficient allocation and strong ROI., • Identify and support delivery of new or expanded revenue opportunities., • Present key performance data to the Senior Management Team (SMT), including lead volumes and campaign metrics, to support strategic decision-making and business planning ensuring marketing activity is delivered on time, within budget, and with clear ROI. Brand and Market Positioning: • Plan and deliver multi-channel marketing activity to drive customer acquisition, conversion, and loyalty., • Oversee paid media, SEO, email, organic social, partnerships, and offline marketing., • Create and manage PR initiatives including media relations, press releases, and press trips., • Contribute to pricing strategies and revenue models for products and campaigns., • Monitor competitor activity and market trends to inform commercial strategy. Partnerships & External Relations: • Build and manage Coop Partnership strategies with tourist boards, cruise lines, and other strategic partners., • Support commercial negotiations with suppliers and external partners., • Manage agencies and retainer partners to ensure commercial value and alignment. Performance & Data-Driven Decision Making: • Use customer and campaign data to refine messaging, product positioning, and performance., • Track and report on campaign and product performance, optimising strategies based on insights., • Conduct strategic marketing and product analysis to guide commercial decisions. Team Leadership & Development: • Lead, mentor, and support a small cross-functional team across the marketing and product departments, • Set clear objectives, provide support, and promote a culture of creativity, innovation, and commercial focus., • Align team objectives with business goals and ensure high performance across all commercial functions. About You You’re the perfect fit if you: o Proven experience in a commercial, product, or marketing management role within the travel industry. o Hands-on marketing experience across digital and offline channels, with a focus on performance and ROI. o Excellent communication and negotiation skills, with confidence in representing the business externally. o Experience leading and developing small teams. o Strong analytical skills, with the ability to interpret data and make commercially sound decisions. o Understanding of product development, contracting, and supplier negotiation. o Bring experience or a strong understanding of the Latin American tourism sector. o Have excellent communication skills and enjoy collaborating across departments. About Us Latin Routes is no ordinary tour operator. What started in a tiny office above a pizza shop has grown into a thriving company with two brands Latin Routes is an award-winning and leading UK tour operator specialising in holidays to Latin America. We have a passionate team of knowledgeable Travel Specialists ready to help clients plan the trip of a lifetime, designing their own Truly Individual Holiday. Polar Routes is the polar expedition cruise specialist, and we partner with over 22 operators to bring clients a huge range of expedition cruises to the Arctic, Antarctica and beyond. We take great pride in our unrivalled knowledge of the ships, itineraries and these wonderful destinations. We’re on-course to become the UK’s biggest wholesaler of expedition cruises to the polar regions. The Details The role is offered on a hybrid basis, working from the office in Kingston Upon Thames on Tuesdays and Thursdays. This enables the team to be together for collaboration and support; there is a bright and vibrant atmosphere in our office and the team regularly socialise both at company events and informally. For the other days you are welcome to choose whether you work from the office or at home, currently the majority of the team choose to work from home on those days. The hours are 38.75 per week, predominantly Monday-Friday. Shifts during the week will be 9am – 5:30pm, with 45 minutes for lunch. There may be the occasional requirement to flex the working times in order to manage workload or responses from overseas partners. In return you will receive a competitive basic salary and employees will also receive holiday and a generous company discount for personal trips. Our Vision & Mission ‘To be recognised as the best in what we do, by all those involved – our customers, our employees, and our partners’ We understand that true success comes from nurturing the people and environments behind the business, as well as those in front of it. It's for this reason that we have clear company values that underpin everything that we do as a business, and how we act as an employer. Each of our five core values has its own team, made up of employees from across the company, and led by an appointed Value Ambassador. These teams are responsible for ensuring their value is consistently upheld and interwoven into everything we do: through actions, activities, policies and other efforts, which are regularly monitored, changed and adapted according to our ever-evolving needs

Technical Sales Manager – Market Leading Construction - London We are currently recruiting for a market leading construction company who are known for their exceptional service to customers and have experienced huge amounts of growth. Due to that growth, they are looking to expand their team in London (territory can be based around the right person) with someone who is experienced in specification, proactive in their approach and keen to progress their career and earnings! Role: You will be responsible for - • Build and convert a strong pipeline of opportunities with Contractors, Architects and decision makers., • Win profitable work, with a focus on high-value, bespoke projects., • Use your network, commercial acumen, and initiative to identify new routes to market and secure long-term partnerships., • Source and write specifications and collate calculations., • Deliver a range of CPD’s and company presentations., • Shape the commercial direction to directly influence sales strategy, CPD development and market positioning., • Maintain regular contact and develop relationships with your client base. Candidate: The ideal candidate will - • Has experience of specification sales within building materials/construction., • Commercially strong who can discuss targets, budgets, and margins., • Self-reliant, motivated, hands-on and resilient., • Excellent presentation skills., • Self-motivated and results driven., • Able to build strong customer relationships. Package: • Basic Salary: £65,000 - £75,000 (negotiable based on experience), • Bonus – UNCAPPED (OTE £30-50K first year), • Company Car (or Car Allowance), • 25 days annual leave + bank holidays, • Private healthcare, • Company credit card, • Pension scheme, • Life assurance This is a great chance to join a market leading company who can offer a huge amount of career potential moving forward. My client is looking for the right character rather than product experience.

Role: Store Manager, Northcote Road, Clapham Junction Reporting to: Regional Manager WHO WE ARE: We have been Making Childhood Memories since 1990, with products, services and experiences that are safe, happy, and filled with sunshine. Family really is at the heart of everything we do. CUSTOMER We keep our customers, big and small, at the heart of our business. We take pride in our Trotters Touch customer journey and believe that “Great Service is Good Business.” We bring our product expertise to life on the shop floor and ensure it sparkles for every customer, every time. TEAM We see true value in growth and development. We embrace uniqueness, play to each other’s strengths, and thrive as a high-performing team, always sharing knowledge and passion for our products and services. COMMERCIAL We know an opportunity when we see it. We are empowered, creative, and proactive in our pursuit of commercial excellence, always thinking ahead and driving success through smart, customer-focused decisions. OPERATIONS We strive for operational excellence across all touchpoints. We drive efficiency, create seamless processes, and ensure everything behind the scenes works perfectly to support our teams and customers. THE ROLE Our Location Managers are the inspiration and driving force behind our teams - leveraging our four pillars of retail excellence to lead their locations with entrepreneurial flair and commercial brilliance. As a Location Manager at Trotters, you will nurture our business and drive it forward. You will ensure the achievement of KPI’s through genuine customer connection, maximising sales opportunities, and instilling excellence in your team. You will enhance sales and service by fostering an environment of passion for the brand, equipping your team with in-depth knowledge of our collections across all our customer touchpoints. MAIN RESPONSIBILITIES • Leverage our 4 pillars of retail excellence to drive achievement of your Location’s performance budgets and KPI’s., • Create excellent team participation, contribution & engagement, implementing effective incentives to inspire them to achieve excellence., • Ensure the team are expertly delivering best practice with enthusiasm and consistency., • Facilitate team-member learning and knowledge share - ensure detailed and up-to-date knowledge of Merchandising, replenishment and housekeeping best-practice to ensure the highest standards of presentation for all aspects of your Location., • Role-model and coach team on comprehensive product knowledge - particularly current season and iconic products, alongside specialised services such as shoe-fitting and Hairdressing., • Foster a dynamic sales environment, and coach team members in delivering a natural approach to sales - cascading your strong understanding of local market, customer profiles and shopping behaviour to your team to maximise sales and increase customer loyalty., • Ensure teams effectively capture customer data at POS and understand how this transforms customer relationship management, reporting regularly on customer insights., • Showcase fantastic commerciality through precise knowledge and insightful analysis of location product and figures; develop commercial actions and hold regular management meetings to ensure delivery against budgets, review risks and opportunities to influence positive action., • Identify and execute marketing opportunities within brand guidelines and drive success of all promotions, ensuring team involvement across all promotional activities., • Ensure continuous personal and team training & development, utilising cascaded resources to keep up to date with current business focuses., • Train & support team members at all levels on a proactive and re-active basis, identifying areas for improvement; manage and document all performance matters, feeding back to the Regional Manager., • Proactively identify, anticipate, and resolve recruitment needs in partnership with the Regional Manager, underpinned by a high level of team understanding, effective succession planning and ongoing networking. Effectively manage onboarding of new starters., • Ensure team adherence to store administration, systems, and processes within company guidelines., • Protect the assets of the Business by ensuring the location meets the required Company standard and legal compliance in Health & Safety, Maintenance and Loss Prevention. Sample regularly and take any corrective action. TOOLS OF THE TRADE • Significant experience managing retail teams, preferably within the premium space., • A natural and empathetic leader, well versed in coaching and developing team members. We would love someone who can harness the relationship between nurturing individual strengths and fantastic succession planning., • Excellent commerciality, able to implement and drive initiatives to achieve outstanding outcomes., • Demonstrable retail sales expertise, able to influence customer behaviour through elevated service, VM and excellent product knowledge and brand awareness, imparting this to your team., • Strong numerical capability - handy for reporting purposes as well as confidently walking customers through pricing, percentages, and promos. OUR VALUES We Embrace Creativity Across our digital stories and our magical stores, we show creative spirit. We make emotional, genuine connections and bring childhood stories to life in our unique way. We are true heritage, yet modern in spirit. We Build Trust - With our Team and Customers We respect and support all our team members, wherever they work, and whatever their role. We are one family with our suppliers and partners. Through our actions, we Inspire loyalty and build a community with our customers. We Think Customer First We ensure that our customers, and the children we design for, are our very top priority. The magic of our stores Is reflected in our evolved digital channels. Our campaigns, product edits and excellent customer service makes shopping with us a joy. We Show Expertise and Pride in All That We Do We are specialists and we are proud of what we do. We go the extra mile to develop our knowledge, Including craftsmanship, In-store services, size guides and ethical manufacturing. We Grow Together and Shine Bright We are all brand ambassadors, and we learn and grow together. Our head office, logistics and retail teams all collaborate to support the business. We Invest In our team and share knowledge and skills so that the Trotters spirt always shines bright. Trotters is committed to equal opportunities and embraces diversity, understanding the needs and benefits of a balanced, inclusive workforce. We do not tolerate any harassment or discrimination towards any of our candidates or employees. We are proud to be an equal opportunities employer.

Store Manager | New Store Opening | Kingston upon Thames | Salary up to £35,000 + Bonus | Retail Zachary Daniels Recruitment are currently recruiting for an exciting new store opening in Kingston upon Thames! This retailer are a well-loved, high street retailer known for delivering exceptional customer experiences and high-quality products. We are seeking a dynamic, motivated, and experienced Store Manager to lead the team and drive the success of this new store. Role Overview: As Store Manager, you will be responsible for overseeing the day-to-day operations of the store, ensuring the team delivers outstanding customer service, and driving sales to meet and exceed targets. You will play a key role in managing stock, ensuring visual merchandising is in line with company standards, and maintaining a positive, engaging atmosphere for both customers and employees. Store Manager Benefits: • Monthly product allowance, • Up to 50% off staff discount, • Access to well-being portal, • Flexible working opportunities, • Lead, motivate, and develop a high-performing team to consistently meet store goals and deliver excellent customer service., • Drive sales and ensure the store achieves its targets through effective leadership and operational excellence., • Build strong customer relationships, ensuring a loyal and returning customer base., • Implement and enforce company policies and procedures to ensure compliance and smooth daily operations., • Monitor and manage store budgets and expenses to maximize profitability., • Previous experience in retail management, ideally in a high-street or retail environment, • Proven track record of meeting sales targets and driving team performance, • Ability to inspire and motivate a team in a fast-paced environment How to Apply: Please apply below with your most up to date CV We look forward to hearing from you! Store Manager | New Store Opening | Kingston upon Thames | Salary up to £35,000 + Bonus | Retail BBBH32765

Why Superdrug? Passionate about Beauty and Health? Want to be part of an innovative, trend setting retailer? Our vibrant Head Office, based by East Croydon station is a fantastic environment filled with hundreds of brilliant personalities. We’re a team that puts our customers and our teams at the heart of everything we do. At Superdrug, we aim to be the best in accessible health & beauty, loved by our customers for value, choice, friendly advice, service and fun. Our success comes from our people – they make the difference. We’re all about personality, we have fun, and we work hard to deliver That Superdrug feeling. You will manage Own Brand product development, quality and supplier base across various assigned categories by working closely with commercial, design and supply chain colleagues. Deliver the agreed NPD plans by providing technical expertise throughout the new product development process and ensure pre and post launch product compliance and supplier compliance with both ASW Guidelines and existing regulatory requirements. Here's the exciting bit…a great day includes Develop Own Brand product ranges across all of our categories with the commercial team; setting out the technical and corporate social responsibility requirements. Ensure all suppliers comply with and maintain compliance with ASW requirements. Deliver the technical elements of the New Product Development process and ensure ongoing product and supplier compliance with ASW guidelines and relevant legal requirements. Deliver the technical aspects of all critical paths to budget/cost and within set timescales. Technical Expert – be an expert source of technical information, standards and legal requirements across all of our categories Develop build and maintain effective working relationships with both internal and external stakeholders. Continually keep up to date with technical innovation to ensure we develop exciting market leading products Undertake store and supplier visits As a Senior Quality Control Manager you will be managing a small team and will be involved in the development and growth of the Superdrug technical team . Key Stakeholders Internal Own Brand team, Commercial team, Store operations, Customer relations, Legal, ASW Group Technical External Suppliers, Test houses, Industry Experts, Fragrance houses, Raw material suppliers. What you’ll need to succeed Must have a degree or equivalent in Cosmetic Science 8 years plus in Cosmetics & Toiletries. Healthcare experience would be an advantage. Managing and coaching experience of junior team members would be an advantage Proven experience working in fast paced commercial environment Commercial acumen Excellent communication skills and attention to detail Ability to work to deadline and prioritise workload Able to work on own initiative and problem solve Team player Resilient This role requires a strong mix of technical knowledge, organisational skills, and the ability to work with a wide range of stakeholders. Also required, is the ability to balance the need for compliance and diligence with the commercial need for development at pace. Here's what's in it for you • 33 days holiday rising to 38 days with length of service (inclusive of bank holidays), • 2 staff discount codes for yourself and a family member or friend, • 30% discount on Superdrug Own Brand Products both in store and online, • Hybrid working patterns available depending on role responsibilities with 2 days working from home and 3 days in our stylish, modern and collaborative office close to East Croydon Station, • Company pension matching and bonus, • We offer Wagestream - a money management app that gives you access to a percentage of your pay as you earn it, • Being part of more! We are part of a group who work closely with Savers, The Perfume Shop and Three UK, • We are part of A.S. Watson Group, the world's largest international health and beauty retailer with over 15,700 stores in 25 markets!, • Unrivalled Learning and Development programmes Hours: 37.5 | 9.00am - 5.30pm - Hybrid working available depending on role responsibilities with 2 days working from home and 3 days in our stylish, modern and collaborative office close to East Croydon Station. For information on how we manage and store your data please go to

General Overview At The Padel Hub, championship courts meet a championship spirit. This is where community thrives, creativity drives growth, and every match, on or off the court, matters. We are seeking an enthusiastic, dedicated, and proactive Assistant Hub Manager to join our dynamic and inclusive team. In this pivotal role, you will help oversee the day-to-day operations of our facility, ensuring exceptional service delivery to our community. This is an exciting opportunity to work in a vibrant environment combining management, customer service, and the field of sports and leisure. We are a growing company committed to creating a workplace where everyone — regardless of background, race, ethnicity, gender, disability, or sexual orientation — feels valued and empowered to thrive. We are looking for ambitious individuals who share our passion for growth, community-building, and the development of padel as a sport. This Role Is Perfect For Someone Who: • Is ambitious and ready to take on management responsibilities, with a strong focus on personal and professional growth., • Is passionate about delivering outstanding customer service and building meaningful relationships., • Enjoys sports and leisure, promoting health, well-being, and vibrant communities through padel and recreation., • Works collaboratively, fostering a positive and inclusive team culture. Key Responsibilities • Assist in managing the day-to-day operations of the hub, ensuring efficiency and excellence., • Supervise, motivate, and support team members to achieve goals and improve performance., • Maintain exceptional standards of customer service across all touchpoints., • Oversee sports and leisure programs that cater to a diverse audience and align with community needs., • Handle customer inquiries, concerns, and feedback professionally and promptly., • Collaborate with the Hub Manager to develop and implement operational improvements., • Ensure compliance with all health, safety, and operational policies., • Contribute to initiatives aimed at growing padel and engaging the wider community. Qualifications and Skills • Experience or knowledge in management, preferably within sport, leisure, hospitality, or customer service., • Strong communication and customer service skills, demonstrating inclusivity and empathy., • Passion for sports and leisure, with an understanding of industry best practices., • Excellent problem-solving and critical-thinking abilities with a solutions-focused mindset., • Ability to lead, motivate, and manage a diverse, multidisciplinary team., • Strong organisational and time-management skills to handle multiple responsibilities. Why Join Us? • A culture of growth: Join a growing organisation that invests in ambitious individuals keen to build stronger communities and elevate the sport of padel., • Inclusive environment: Work in a supportive culture that celebrates diversity and encourages growth for all team members., • Professional development: Access mentorship and training to enhance your management skills and career progression., • Impactful work: Contribute to initiatives promoting health, wellness, and recreation in the community., • Competitive benefits: Enjoy flexible schedules, staff wellness programs, and a comprehensive compensation package., • Team culture: Be part of a passionate, collaborative, and supportive team. If you’re ready to take the next step in your career, contribute to a mission-driven organisation, and help grow the sport of padel while building engaged communities, we’d love to hear from you

Cotswold Outdoor Group Home to: Cotswold Outdoor | RunnersNeed | Snow+Rock Store Manager Up to £37,000 + £4,250 Bonus At Cotswold Outdoor Group (Cotswold Outdoor | RunnersNeed | Snow+Rock), we believe retail should be more than just selling. We help customers discover the outdoors responsibly while protecting the environment for future generations. Our stores are destinations for advice, community, and high-quality products that stand the test of time. We’re now looking for a Store Manager in Kingston Upon Thames. A unique opportunity to take ownership of a store with huge potential, shape its direction, and make your mark. What You’ll Be Doing Leadership & Culture: Inspire and support a diverse team who share a passion for the outdoors. Create a positive, inclusive store culture focused on collaboration, wellbeing, and performance. Customer-Centric Focus: Champion a service-led approach that ensures every customer receives expert advice and a warm welcome, whether they’re seasoned adventurers or just starting out. Sustainable Retail Practices: Model and promote our sustainability values: reducing waste, encouraging responsible choices, and working with environmentally conscious brands. Operational Delivery: Drive performance through effective inventory control, accurate stock management, and clear commercial strategies that align with KPIs and company objectives. What You’ll Bring • Proven retail management experience, ideally within outdoor, apparel, or footwear retail., • Strong leadership skills with the ability to coach, inspire, and develop your team., • A track record of achieving targets through excellent customer service and team engagement. What You’ll Get • A two week comprehensive induction to set you up for success from day one, • Performance-based annual bonus (up to £4,250), • Staff discount of 40–60% across world renowned brands, • 33 days holiday, with the option to purchase additional days, • Clear development pathway with opportunities for career progression, • A role with purpose, working for a business that puts people and planet first If you’re ready to take on a leadership challenge where you can truly make an impact, we’d love to hear from you. Apply now!

Passionate about Sales? Committed to Customer Experience? We are looking for an Area Sales Manager to join our Ultra Floor Brand to oversee and drive our South East territory, working 40 hours per week Monday- Friday. Area Sales Manager's on this territory ideally need to have experience with contra

As an IT Service Delivery Manager, you are responsible for ensuring effective delivery of IT services to meet business requirements, maintaining high levels of customer satisfaction, and ensuring adherence to SLAs and IT policies across the organisation. Proven experience as a Service Delivery Manag

Stock Manager - Croydon Purley Way (N102700). The Stock Manager supports the growth of our online business and ensures our customers get the very best online experience and customer service we can offer. Support the Store management team across the back‑of‑house areas and communicate effectively

Line of Reporting: Reporting directly to the Sales & Education Manager, the Account Manager is to ensure a seamless and exceptional customer experience. The House of Creed is an authentic, luxury perfume house dedicated to the creation of highly original artisan fragrances made from the finest perfu

Assistant Store Manager at Mountain Warehouse – Jersey (JER). Partner with the Store Manager to drive the success of the store, lead daily operations, and foster a collaborative team to deliver an exceptional shopping experience while upholding the Mountain Warehouse brand. Customer Experience: Le

Multi-Site Customer Experience Manager. Multi-Site Customer Experience Manager. As our Multi-Site Customer Experience Manager, you will:.

We require a New Car Retail Manager to support the Sales Manager in leading the Sales Team to provide an industry‑leading customer experience to our new or used car customers, ensuring that they are presented with the best and most relevant information in order to assist them with a purchasing dec

The Customer Success Manager is a key role to manage customer and colleague engagement within our contract. The Customer Success Manager will work closely with the contract lead to embed the Mears approach to customer experience, engagement and social impact, taking account of specific client and co

Our Front Office team are the first to greet guests when they arrive, therefore, excellent customer service skills are required and experience in a similar role is preferred. Front Office Manager and Head Housekeeper to keep everyone informed of any changes in room allocations. Minimum 2 years of fr

Multi-Site Customer Experience Manager. Multi-Site Customer Experience Manager. This is based around an overarching customer intimacy ethos and how service lines are experienced.

Are you passionate about delivering exceptional customer experiences? Do you thrive on building strong relationships and driving service excellence? My client is looking for a dynamic Customer Experience Manager to lead their customer engagement strategy and ensure every interaction leaves a lasting

Job Title: Technical Customer Experience ManagerSalary: £65,000 per annumJob Type: Full Time, PermanentLocation: UK (Including a mix of field-based, office, and remote working)About us:At Sunamp we are on a mission to transform the way we generate, store and use heat in our homes and businesses, to

Product Manager - Customer Experience (f/m/d). We’re looking for a Product Manager (f/m/d) to join our Customer Experience Optimization teams. These teams build the tools that help customers measure performance, deliver personalized content, and optimize experiences across channels.

We are recruiting for candidates with a customer service or account management background to come on board and join our team in Hemel Hempstead as a Platinum Customer Experience Account Manager. Customer Experience Account ManagerLocation: Hemel HempsteadSalary: £26,000 - £28,000 + BonusHours: Mon

Senior Digital Customer Experience Manager. You will put the customer at the centre with a data lens that will identify areas of opportunity across all digital touchpoints. Hands‑on experience managing A/B testing programmes (ideally using Monetate) - from hypothesis design to launch, analysis, an

Taking responsibility for the overall customer experience across the store from the checkout to back of house ensuring we deliver on our customer commitments. What makes a great customer experience manager. Leadership experience in a high-volume, fast-paced operational setting — whether in retail,

Customer Advocacy: Successful track record of advocating for customers and coordinating complex, multi-department initiatives to improve the customer experience. Customer Journey Design: Proven experience in designing customer journeys within SaaS, fintech, digital entertainment, or high-growth reta

If you're keen to join a collaborative and forward-thinking organisation that truly values its people and customer experience, then please apply to this Customer Experience Manager role below or call Jamie Watson on (phone number removed) between 9:00am - 5:30pm. Role: Customer Experience Manager. A

Reporting to the Head of Customer Experience and Service Design, you will be responsible for designing, implementing and refining exceptional post-booking customer experiences. Journey Mapping & Process Improvement: Leveraging insights to identify friction points within the customer journey, leading

We're looking for a Customer Experience Manager who will manage our communications with customers and provide superior customer service at all touchpoints of our interaction with them. Provide a holistic customer service experience, including deciding how to deal with customer queries and when to es