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Job Title: Commercial Plumber Location: Within a 45-minute commute from BS5 Job Type: Full-time, Permanent Salary: £35,000 – £50,000 per year (dependent on experience) About the Role Due to continued growth and newly secured contracts, our client is seeking skilled and reliable Commercial Plumbers to join our expanding team. You’ll work on a wide range of large-scale commercial, industrial, and new-build projects, ensuring all plumbing installations meet the highest standards of safety, efficiency, and quality. Key Responsibilities • Install plumbing systems in commercial and industrial buildings, • Work with pipefitting, drainage, fixtures, and water systems, • Take responsibility for and manage on-site plumbing work while remaining “on the tools”, • Ensure all installations comply with building codes, safety standards, and company policies, • Collaborate effectively with site managers, contractors, and other trades, • Manage materials, including placing and receiving orders, • Communicate clearly with project engineers and project managers Requirements • Plumbing trade qualification and valid license/certification, • Ability to read and interpret technical drawings and plans, • Capable of working both independently and as part of a team, • Strong knowledge of plumbing codes, regulations, and safety practices, • Excellent problem-solving and communication skills, • CSCS card required, • SSSTS qualification desirable (not essential), • Previous Plumbing Foreman experience advantageous What We Offer • Competitive salary based on experience, • 33 days holiday (including bank holidays), • Private health insurance, including discounted gym membership, • Cycle to Work Scheme, • Sick Bonus, • Company van or van allowance and fuel, • Specialist tooling provided, • Opportunity to work on high-profile and large-scale construction projects, • Supportive and professional team environment, • Open to PAYE or subcontractor applications

You will oversee the day-to-day leadership of a high-performing customer care team, championing service quality, operational efficiency, and team motivation. This role is instrumental in delivering a seamless and positive customer journey across all support channels. Through effective coaching, resource planning, and performance management, you will help position the Customer Care team as a centre of excellence for both consumer and trade interactions. You will also work closely with the Head of Customer Care to challenge existing processes, champion operational efficiency, and elevate customer satisfaction beyond industry standards. What Will You Do? Leadership & Operational Management • Manage the daily operations of the Customer Care team, ensuring high-quality responses and timely interactions across all service channels (phone, live chat, social media, email)., • Collaborate with the Head of Customer Care on all administrative, team, and people-related responsibilities., • Act as the first escalation point for customer complaints, providing guidance and solutions to maintain service excellence., • Ensure smooth shift handovers and consistent service coverage across all operational hours., • Performance Management & KPIs, • Establish, monitor, and report on team and individual KPIs to ensure transparency and accountability across productivity, service quality, and customer satisfaction., • Continually assess and improve internal processes to drive efficiency and service improvements., • Escalate potential risks to performance, customer satisfaction, or product integrity to The Head of Customer Care in a timely manner. Customer Experience & Sales Enablement • Develop strategies to support customer engagement, repeat business, and revenue growth through excellent service delivery., • Ensure full compliance with all system access protocols and internal processes., • Team Development & Collaboration, • Support the onboarding and integration of new hires, ensuring consistent training and process understanding., • Act as a liaison with internal departments and external suppliers to resolve issues effectively and enhance cross-functional collaboration. Compliance & Standards • Maintain up-to-date internal process documentation and ensure alignment with regulatory, data protection, and brand standards. The Perfect Candidate • Demonstrable experience in customer service, including team leadership in a contact centre or multi-channel support environment., • Strong understanding of performance metrics and customer service KPIs., • Excellent communication, coaching, and conflict resolution skills., • Proven ability to manage service delivery across extended operational hours and rotating shifts., • Experience in resource and shift planning, especially during peak seasonal periods., • Proficiency in using CRM platforms and service management tools (e.g., Zendesk, Salesforce, Spreadsheets etc). What We Offer You!* • Generous Staff Discount on all your favourite ELEMIS products and spa treatments, as well as discounts on L'OCCITANE Group products (including L'Occitane, Erborian and more), • Excellent well-being policies including enhanced Maternity & Paternity policies, Income Protection, Life Assurance and more, • Generous Holiday Allowance, increasing with length of service, • Company Pension Scheme, • Bonus/Commission Scheme, • Healthcare Cash Plan (with Dental), • Employee Assistance Programme for all Associates and their families, • Cycle to Work Scheme, Season Ticket Loan, Length of Service Awards, • Much, much more! *Some benefit eligibility is based on length of service or contract type About ELEMIS ELEMIS is the most exciting and innovative British brand in the spa and skincare industry. Rapidly expanding globally, the brand is available in over 45 countries and is continually introducing new and revolutionary products to the market. A brand with true integrity, passion and commitment, ELEMIS is award-winning, results-driven and visionary – just like our people. Sustainability is at the heart of ELEMIS' responsibilities. As a brand and as people, we ensure all duties and actions contribute to the short and long-term sustainability goals set-forth by the ELEMIS - Climate, Biodiversity & People Pillars. We are committed to Elemis’ sustainability pledge when ordering testers and professional grade products and when planning and executing promotional activities, reducing waste wherever possible.