Sales Administrator
29 days ago
Avonmouth
Sales Administrator Location: Avonmouth Competitive Salary DOE Role Purpose To ensure seamless coordination across the sales lifecycle—from order processing to delivery—while providing high-level administrative support to the sales. This role is central to maintaining customer satisfaction, internal efficiency, and strategic alignment across sales operations. Key Responsibilities Sales Administration & Coordination • Accurately process new and used machine orders from the sales team, • Act as liaison between sales, customers, and finance to ensure smooth transactions, • Coordinate with internal departments to ensure timely parts ordering and machine delivery, • Work with service teams to manage machine preparation, PDI, and delivery timelines, • Monitor order progress and proactively resolve administrative or logistical issues Core Competencies Sales Administration & Process Management • Manages sales orders, documentation, and compliance requirements with precision and timeliness, • Applies structured processes to ensure smooth order flow and accurate record-keeping Customer Experience & Relationship Management • Builds trust with internal and external stakeholders through clear communication and professionalism, • Resolves queries and complaints effectively while maintaining positive relationships Attention to Detail & Data Accuracy • Maintains high standards of accuracy in data entry, reporting, and documentation, • Proactively identifies and corrects errors and follows established procedures meticulously Cross-Functional Collaboration • Works effectively with logistics, finance, and technical teams, • Facilitates smooth handovers, shares relevant information, and contributes to team-based problem solving Systems & Tools Proficiency • Utilises CRM, ERP, and reporting tools to manage workflows and track orders, • Applies digital tools to improve efficiency and accuracy in administrative tasks Initiative & Continuous Improvement • Proactively identifies inefficiencies and suggests process or system improvements, • Demonstrates ownership, continuous learning, and a focus on operational enhancement Behaviour Framework • Prioritisation, order accuracy, procedural compliance, deadline management, • Empathy, conflict resolution, stakeholder engagement, service orientation, • Error detection, record integrity, procedural discipline, • Interdepartmental communication, coordination, teamwork, • Accountability & Responsibility for tasks undertaken, quality of work, and behaviours, • Tool fluency, digital literacy, workflow optimisation, • Problem-solving, innovation, process improvement, self-direction Performance Indicators • Order processing accuracy and turnaround time, • Customer and stakeholder satisfaction scores, • Timeliness of machine delivery and preparation, • CRM data quality and reporting effectiveness, • Task completion rate Please apply with your CV via the apply button