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Customer Services team within the Complaints Department. Confidence handling customer complaints and resolving issues effectively. Customer Services within a Complaints Department.

The ideal candidate will ensure adherence to policies, training & competence scheme and risk frameworks at all times, whilst delivering excellent customer service in the resolution of complaints within SLAs and deadlines. You must be able to evidence a minimum 1 years previous experience in Complain

You have to be able to write final written complaints response letters. Applicants must have at least one year of prior experience managing complaints in a UK FCA-regulated financial services environment. The role requires flexibility to handle a range of tasks, including dealing with moderately com

This contract role has been created to help reduce a backlog of Stage 1 housing complaints while supporting wider service improvement activity. This is a hands‑on position suited to an experienced housing complaints professional who can confidently manage cases and deliver high‑quality, complian

In this position, you will: Managing and investigating Stage 1 & 2 complaints from tenants and residents Acting as the main point of contact for residents, keeping them informed throughout the complaints process Liaising with internal teams to gather information and resolve issues efficiently Ma

The Complaints Officer is responsible for owning and managing customer complaints and escalations end-to-end,ensuring they are investigated and resolved consistently, professionally, and within defined service levels.

This Complaints Team Leader position offers the opportunity to lead on complex cases, support a high-performing team, and drive meaningful improvements across housing services.

Working pattern:Hybrid (initially more office-based for training, then 23 days in office)Purpose:Manage complaints and information requests (FOI/EIR), ensuring compliance with legislation, delivering high-quality responses, and supporting ser

Were working with a public-sector housing provider who urgently requires a Housing Complaints Handler to support their team during a period of high complaint volumes. This is a hands-on role where youll take ownership of stage 1 housing complaints from start to finish, helping to ensure residents re

Complaints & Continuous Improvement Lead. We’re looking for a proactive Complaints & Continuous Improvement Lead to drive service excellence across our Cement, Packed Products, Aggregates and Powders businesses. In this key role, you’ll lead continuous improvement initiatives, streamline process

A local authority in Greater London seeks an experienced Complaints and Enquiries Officer to manage and resolve complaints related to homelessness services.

Complaints Specialist Advisor – Financial Sector (Remote UK based Working). You have to be able to write final written complaints response letters. Applicants must have at least one year of experience managing complaints in a UK FCA-regulated financial services environment.

Senior Manager, Compliance Complaints page is loaded## Senior Manager, Compliance Complaintslocations: Cannon Street, Londontime type: Full timeposted on: Posted 9 Days Agojob requisition id: R16774Job TitleSenior Manager, Compliance ComplaintsJob DescriptionIG is a FTSE 100 fintec

This role requires strong analytical skills, effective communication, and experience in handling complaints.

Goodman Masson are currently working with a social housing organisation in Surrey to recruit for an interim Complaints Investigator. In this key role, you'll take ownership of complaints from start to finish, working to resolve issues effectively, restore customer trust, and drive continuous improve

Queen Mary is looking to recruit a new candidate to the Appeals, Complaints & Conduct Officer role within the Appeals, Complaints & Conduct Office (ACCO). The Appeals, Complaints & Conduct Officer is a senior caseworker within ACCO who works across the University to ensure best practice in matters r

Torus Group is looking for an experienced Customer Resolution Team Leader in the United Kingdom to lead the delivery of a high-quality complaints handling service.

Queen Mary University of London is seeking an Appeals, Complaints & Conduct Officer. In this senior caseworker role, you will oversee student appeals, complaints, and conduct cases, ensuring compliance with policies while balancing a supportive approach.

This role involves managing the Complaints Management Framework, ensuring timely and accurate regulatory returns across various jurisdictions.

Experience in complaints handling, FOI, GDPR, or casework (ideally within local authority or Children’s Services). Job Title: Complaints, Members Enquiries & Information Governance Officer. Reporting to: Team Leader – Complaints & Information Governance.

This is an entry‑level administrative role within the Complaints Operations team of a leading third‑party managing agent in the Lloyd’s of London market. The team is responsible for ensuring complaints are handled accurately and within strict regulatory timeframes, helping protect customers an

A growing financial services company in the UK is seeking an Aftersales Agent to manage customer complaints effectively. You will be responsible for the entire complaints process, ensuring positive outcomes.

A leading third-party managing agent is seeking an entry-level administrative professional to join the Complaints Operations team. This role involves managing complaints, drafting professional correspondence, and supporting compliance with regulatory deadlines.

Strong experience handling complex complaints, ideally within pensions or financial services. You will own and manage all Defined Benefit pension complaints, achieving the right customer outcomes while identifying opportunities to continually improve service throughout PRT Client services, LGRI. You

Claims & Complaints Lawyer (Contract). In this position you’ll support the management of claims and complaints, engage with regulatory bodies, and contribute to the firm’s wider contentious and risk‑related matters. Drafting responses to client complaints.

Oyster Partnership is seeking a qualified Environmental Health Officer to support a Dorset-based council.The role includes undertaking food complaint work and health & safety investigations, with the potential for food hygiene inspections.Candidates should have at least 2 years of experience, be EHR

As part of their ongoing commitment to customer fairness and regulatory excellence, they are seeking an experienced Complaints Handler to join their risk and compliance function. This role plays a critical part in ensuring complaints are investigated thoroughly, resolved fairly, and handled in line

Customer Service Caseworker / Service Recovery Complaints Officer. As a Customer Service Caseworker you will take ownership of customer cases where there has been high contact, working proactively to resolve issues and prevent escalation into formal complaints.

A leading UK financial services group is seeking an experienced Senior Complaint Handler to manage Defined Benefit pension complaints. The role involves investigating complaints, ensuring regulatory compliance, and delivering empathetic customer responses.

Croydon Council is looking for a Complaints Resolution Officer to manage and investigate complex complaints.

A leading fintech company is seeking a Senior Complaints Operations Manager to oversee their complaints department, ensuring regulatory compliance while enhancing customer satisfaction.

We're looking for a proactive Complaints & Continuous Improvement Lead to drive service excellence across our Cement, Packed Products, Aggregates and Powders businesses. In this key role, you'll lead continuous improvement initiatives, streamline processes, and manage end-to-end customer complaints

We’re looking for a Complaints Manager to own and evolve our complaints function — ensuring customers receive fair, timely, and empathetic resolutions while turning complaint insights into meaningful product and operational improvements across the company. Strong working knowledge of FCA DISP re

The role involves analyzing customer cases, resolving service issues, and preventing formal complaints.

A leading fintech company in Greater London is seeking a Senior Manager to oversee compliance complaints, investigate escalated issues, and engage with regulatory bodies.

A leading HR professional body in the UK is seeking a Senior Case Manager to steer the Code Complaints team.

This role will focus on managing, investigating, and responding to complaints and enquiries relating to homelessness services, including statutory decision-making, the housing register, and temporary accommodation. You will be responsible for handling a varied caseload of complex complaints, ensurin

This role involves investigating food-related complaints and handling Health & Safety issues, with potential food hygiene inspections required.

Customer Service Caseworker / Service Recovery Complaints Officer. As a Customer Service Caseworker you will take ownership of customer cases where there has been high contact, working proactively to resolve issues and prevent escalation into formal complaints.

This position offers the chance to manage complaints and ensure clarity throughout the complaint lifecycle.

We're looking for a Complaints Business Partner (CBP) to drive organisational learning through complaints, managing our most complex cases and embedding processes and capabilities across teams to ensure insights inform strategy and improve resident outcomes. As a trusted partner to senior leaders, y

As the Senior Complaints Operations Manager, you will hold a pivotal leadership position reporting to the Director of Complaints, Fraud and Financial Crime. By championing the benefits of learning from complaint outcomes across the business, you will lead the strategic direction of our complaints de

A recruitment agency in the UK is seeking a Complaints, Members Enquiries & Information Governance Officer. You will be responsible for managing complaints and information requests, particularly regarding Children’s Services, ensuring timely responses and legislative compliance. The ideal candidat

Responsibilities include conducting new premises and food hygiene inspections, as well as managing food and health & safety complaints.

A well-established B2B lender in the UK is seeking an experienced Complaints Handler for their risk and compliance function. This role involves managing customer complaints, ensuring they are resolved fairly and in compliance with regulatory requirements.