£23000–£27000 yearly
Full-time
Oxford
Responsibilities:
· Install, configure, and set up computer systems, peripheral units (such as printers, scanners, and external storage devices), routers, switches, firewalls, servers and software applications according to customer requirements.
· Provide technical assistance to customers and colleagues regarding computer hardware, software, and peripheral devices.
· Troubleshoot and resolve technical issues efficiently to minimize downtime and ensure customer satisfaction.
· Install, configure, and set up computer systems, peripheral units (such as printers, scanners, and external storage devices), and software applications according to customer requirements.
· Ensure all installations adhere to industry standards and best practices.
· Perform routine maintenance tasks, including system updates, software patches, and hardware upgrades, to optimize system performance and security.
· Conduct regular inspections and preventive maintenance to identify and address potential issues before they escalate.
· Stay up-to-date with the latest trends, technologies, and products in the IT industry, particularly those related to computers, peripheral units, and software.
· Assist customers in selecting the right products and solutions to meet their specific requirements.
· Provide guidance on product features, compatibility, and functionality to ensure customers make informed purchasing decisions.
· Collaborate with sales staff to promote IT products and services, answer technical queries, and address customer concerns effectively.
· Monitor inventory levels of IT products and accessories, and assist with stock replenishment, merchandising, and organization within the retail store.
· Maintain accurate records of customer interactions, service requests, and product inventory using appropriate software tools and systems.
· Generate reports on sales performance, service activities, and inventory status as required by management.
· Adhere to company policies, procedures, and guidelines related to IT security, data protection, and customer privacy.
· Implement measures to safeguard sensitive information and prevent unauthorized access or data breaches.
· Collaborate with colleagues across various departments, including sales, customer service, and technical support, to deliver a seamless and cohesive customer experience.
Communicate effectively with team members to share knowledge, coordinate tasks, and address any issues or challenges that arise.
Requirements & Skills:
· High school diploma or equivalent; bachelor’s degree in computer science or related field preferred.
· Proven experience in IT support, technical troubleshooting, and customer service, preferably in a retail environment.
· Proficiency in computer hardware, software installation, and troubleshooting techniques.
· Strong communication skills, both verbal and written, with the ability to convey technical information in a clear and understandable manner.
· Have knowledge of ISO 90001 and ISO 27001.
· Must have good knowledge of GDPR.
· Excellent interpersonal skills and a customer-focused mindset.
· Detail-oriented with the ability to multitask and prioritize tasks effectively.
· Familiarity with inventory management systems and retail operations is desirable.
Certifications such as CompTIA A+, Microsoft Certified Professional (MCP), or similar credentials are a plus.
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