Testing Delivery Head
19 hours ago
City of London
Job Role- Testing Delivery Head Location - London, UK Job Description: Domain - Banking Account Role Summary The Testing Delivery Head will lead end-to-end testing delivery, quality governance, and transformation initiatives for a large-scale banking account. The role requires deep expertise in software testing, banking domain knowledge, automation, and GenAI-driven quality engineering. This position demands strong delivery leadership, customer engagement excellence, and the ability to manage large distributed teams across global delivery environments. 1. Experience & Overall Capability • 16 to 18 years of experience in Software Testing / Quality Engineering, • Extensive experience in Banking & Financial Services, including:, • Retail & Corporate Banking, • Payments & Cards, • Trade Finance, • Risk & Compliance, • AML & Regulatory Reporting, • Proven ability to manage large enterprise accounts with multi-technology and multi-vendor landscapes, • Experience working in onsite–offshore global delivery models 2. Testing & Quality Engineering Expertise Strong experience in delivering end-to-end testing services across: • Functional Testing & System Integration Testing, • API & Integration Testing, • Web & Mobile Testing, • Data, Batch & Backend Validation Capabilities include: • Test planning, estimation & governance, • Quality metrics, dashboards & KPI tracking, • Defect management & RCA-driven quality improvements, • Risk-based testing models 3. Automation, Architecture & Transformation • Strong exposure to automation across UI, API, Mobile, and Backend layers, • Ability to guide architects and automation leads on:, • Framework design and implementation, • Tool selection and overall automation strategy, • Reusability and modularity in automation assets, • Experience in driving transformation initiatives such as:, • Shift-left / Shift-right approaches, • Cloud-based testing strategies, • CI/CD and DevOps-driven automation pipelines, • Knowledge of cloud-native testing, containerization, and data-centric test strategies 4. GenAI & Innovation Enablement • Experience or strong understanding of GenAI-led testing acceleration:, • AI-assisted test design, script generation, and validation, • Intelligent test optimization, prioritization, and autonomous execution, • Self-healing automation frameworks, • AI-based defect prediction & analytics, • Ability to conceptualize, pitch, and deliver AI-led testing solutions to clients, • Drives continuous improvement and innovation across testing teams 5. Delivery & Account Management • Full ownership of testing delivery across the account, • Responsible for planning, governance, execution, and continuous improvement, • Ability to identify and mitigate delivery risks early, • Experience in transitioning and stabilizing large testing programs, • Ensures alignment with contractual SLAs, KPIs, and quality standards 6. Client & Stakeholder Management • Acts as a trusted advisor to senior IT, Business, and Operations stakeholders, • Leads customer interactions in:, • Delivery and quality reviews, • Transformation & innovation discussions, • Strategic roadmap definition, • Ensures expectations are clearly defined, aligned, and met, • Collaborates with customer teams in agile and governance ceremonies 7. People & Talent Management • Experience managing large teams (150+ FTEs) across multiple locations, • Responsibilities include:, • Talent acquisition & onboarding, • Capability building & upskilling, • Mentoring senior managers, architects, and leads, • Ability to build a high-performance testing organization, • Encourages servant leadership and fosters a culture of ownership, • Engages with internal CoE teams, partners, and academic institutions for talent development 8. Operational & Financial Responsibility • Accountable for testing delivery P&L, including:, • Revenue, • Margins, • Utilization, • Cost & productivity optimization, • Works closely with sales, pre-sales, and leadership on:, • Account mining and expansion opportunities, • Proposal creation and solution positioning, • Ensures compliance with customer and organizational governance policies 9. Governance & Ways of Working • Strong knowledge of Agile, Hybrid, and Scaled Agile operating models, • Establishes governance frameworks tailored to enterprise programs, • Ensures transparency through metrics, dashboards, and reporting mechanisms, • Drives continuous improvement in delivery processes, productivity, and quality maturity Key Skills Summary • Banking Domain Expertise, • Testing Delivery & Quality Engineering, • Automation & Test Architecture, • GenAI-led Testing Enablement, • Large-scale Team & Account Management, • Client Engagement & Transformation Leadership, • Financial & Operational Management For more information on how we process your personal data, please refer to HCLTech’s ___.