Customer Insight Researcher
2 days ago
Liverpool
About the role In line with Matalans ambition to be the No.1 choice for our customers, were on the lookout for a Customer Insight Researcher to help drive a truly customer-focused culture using data, research, and insight to shape how we think, act, and make decisions. This is a hands-on, analytical, and creative role for someone who loves getting into the detail of data, spotting trends, and turning numbers into meaningful stories that influence real business change. Youll work closely with Insight Managers and senior leaders across the business, analysing a wide range of data sources from Kantar and YouGov to Medallia and Mintel and bringing customer and market insight to life in clear, engaging ways. What youll be doing • Delivering insightful analysis to deepen our understanding of Matalans customers and the retail market., • Creating compelling reports, dashboards, and visual stories that help leaders make data-driven decisions., • Working with data from a variety of sources (e.g. Worldpanel, Medallia, YouGov BrandIndex, Mintel, GlobalData)., • Supporting and leading customer research projects from survey design and scripting through to analysis and presentation., • Developing your qualitative re...