Operational Administrator
2 days ago
Wakefield
Job Description Do you have the skills to fill this role Read the complete details below, and make your application today. Operational Administrator | Wakefield | Temporary Operational Administrator – Temporary Wakefield Based | Fully onsite Monday to Friday £12.75 p/hour | 35 hours per weekHere at Hays, we are working with a leading public sector organisation based in Wakefield to support with the recruitment of several temporary Operational Administrators to support during a busy period. These are full-time positions and are fully on-site in the Wakefield City Centre. These roles will be providing comprehensive administrative and operational support to the Centre Operations team, including handling customer communications, managing data and systems, and supporting continuous improvement initiatives. Key Responsibilities: • Manage examination-based transactions and ensure accurate, on‑time processing across results, qualification conferrals, dated entry and on‑demand exam services., • Run and extract daily operational reports and make these available to teams via SharePoint., • Support analysis and correction of data in SAP and other systems to validate results and maintain precise data flows., • Provide first‑line support for markers, customers, and internal stakeholders via email, service tickets and phone., • Triage shared inboxes and assign or resolve service tickets promptly within KPIs., • Support end‑to‑end exam marking and results processes across online and e‑marked platforms., • Monitor data flow integrity, escalate issues and support resolution of incidents and significant issues., • Ensure all activity aligns with GDPR, confidentiality requirements, process maps and SOPs, maintaining full audit trails., • Identify opportunities for process improvements and support relevant projects., • Share improvements with the wider team and help upskill colleagues using knowledge of systems, processes and tools.