As a Customer Services Manager, the work duties includes: 1. Help to build good customer relations. 2. improve customer service experience, create engaged customers and facilitate organic growth; 3. Training and managing customer service assistants and representatives; 4. Interacting with customers daily by answering their questions and directing them to the appropriate service for their needs; 5. Establishing customer service policies and procedures; 6. Staying updated on developments in the customer services field; 7. Focus on customer satisfaction which includes addressing customer "pain points," adjusting policies and procedures, ensuring agents are well trained, measuring customer satisfaction and responding to customer feedback 8. Develops and implements policies and procedures to deal effectively with customer requirements and complaints; 9. Discuss customer responses with other colleagues with a view to improving the product or service provided; 10. plans and co-ordinates the operations of help and advisory services to provide support for customers and users; 11. Taking ownership of customers issues and following problems through to resolution; Keep accurate records and document customer service actions and discussions; Control resources and utilise assets to achieve qualitative and quantitative targets; Handle customer complaints or any major incidents, such as a security issue or a customer being taken ill; Coordinates with sales department to incorporate plans to increase customer satisfaction; Maintain confidentiality regarding personnel information and customer financial data by keeping sensitive documents private and secure; Issue refunds or compensation to customers; keep accurate records of discussions or correspondence with customers; Produce written information for customers, often involving the use of computer packages and software; Develop feedback or complaints procedures for customers to use; Make sure that the needs of customers are being met or exceeded; Key Skills involves: · Proven working experience as a Customer Service Manager; · Experience in providing customer service support; · Excellent knowledge of management methods and techniques; · Strong leadership skills to work with people within the organisation with different skills; · Proficiency in English and other languages; · Working knowledge of customer service software, databases and tools; · Awareness of industry’s latest technology trends and applications; · Ability to think strategically and to lead; · Strong client-facing and communication skills; · Advanced troubleshooting and multi-tasking skills; · Customer service orientation; Managing a team of customer service staff; Handling face-to-face enquiries from customers; Dealing with customers who are upset or angry may be stressful; Communication and Excellent IT skills; Creative thinking, to be able to come up with new ideas to improve customer service standards.
RoleReporting into the Head of Supply Chain, the customer service manager will be responsible for leading a small team and will be responsible for ensuring a high level of customer engagement ...
They are looking for a Customer Service Administrator to join their team on a full time, temporary basis. If you meet the person specification for the role, please apply below. The Role * Receive and ...
Ideal Candidates will have: · Great Customer Service Skills · An Ability to perform in a team environment · Great Communication Skills Benefits for this role will: · Travel Opportunities - both ...
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Stockton Hours: Full Time Job Purpose To deliver a best-in-class service to our customers by adhering to timescales for service-related tasks. Provide regular updates to customers through verbal and ...
To be confident and passionate about customer service * To have resilience in dealing with difficult calls * Experience of working to targets or deadlines * The ability to use IT systems * ...
A background in customer service or insurance is entirely optional, but a keen eye for detail, the ability to get to the bottom of things and negotiating are second nature to you. What's in it for ...
Connections Customer Service Support - AdministratorStocktonTemporary with Permanent Opportunities£11.44 -£11.41 per hour (DOE), Monday to Friday, 37 hours.Free parking availableOur client is ...
As Customer Service Representative, you will look after our customers and their rental arrangements face-to-face and over the telephone. This position has opportunities to gain commission for ...
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... full time and permanent basis ... As the successful candidate, you will thrive in a fast-paced, customer focussed atmosphere. You'll ...
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... customer's stores. Training on EPOS hardware will be given. The role requires work 5 days out of 7 ... This is a 40 hour per week full time PAYE contract. Any additional hours work, overtime is paid at ...
Jackson Hogg is delighted to be supporting hydraulic services business based in Middlesbrough in ... Support account management of key customers, e.g., main point of contact on maintenance contracts
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My Four Wheels are looking to expand our team and are recruiting both part time and full time ... customer service skills, Enjoy meeting new people We provide the most cost effective training in ...
Summary: The provision of excellent customer service to operators, customers, visitors, and crews ensuring their requirements are met efficiently and effectively. Responding to handling requests ...
Service & Maintenance Co-ordinator Full Time Position Monday - Friday Hours: 0800 - 1700 Location ... Their main customers include many main contractors, government organisations, schools and hospital ...
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