Customer Service Co-Ordinator
2 months ago
Carlisle
Customer Service Co-ordinator – Manufacturing | Carlisle | Up to £28,000 Your new company Join a respected manufacturing leader near Carlisle, known for its premium products and strong customer relationships. With a team of 150 and a turnover of £50 million, our client is proud of their collaborative culture and commitment to excellence. They’re now looking for a proactive and personable Customer Service Co-ordinator to help elevate the customer experience across the business. Your new role Reporting to the Customer Operations Manager, you’ll be a key part of a small, supportive team. Your mission: to ensure every customer interaction is smooth, professional, and solution-focused. Your responsibilities will include: • Acknowledging all customer queries within 24 hours., • Logging and tracking concerns in SAP, ensuring timely resolution., • Investigating issues thoroughly, collaborating across departments., • Communicating clearly and empathetically with customers via phone, email, and other channels., • Promoting consistent customer service practices across the business., • Spotting trends and recurring issues, helping teams address root causes., • We’re looking for someone who’s:, • Comfortable in a fast-paced environment and detail-oriented., • Skilled in Word, Excel, and PowerPoint., • A confident communicator – both written and verbal – with internal and external stakeholders., • A creative problem-solver who enjoys working with others., • Familiar with SAP (preferred, but training provided).What you'll get in return, • Salary: Up to £28,000 (depending on experience), • Hours: 40 per week (08:00–17:00, 30-min lunch), • Location: Full-time office-based 4710123